About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

The Support Analyst will be a primary point of contact who ensures that requests are expedited quickly and updated accurately in the Visa HRIS Workday. Our Support Analysts work closely with internal Centers of Excellence, managers, employees, and vendors to resolve & understand the nature of request, identify opportunities for process improvement and addressing a wide variety of system questions. The Analyst will also work closely with our operational teams both in the Manila and other regions to ensure the successful execution of our back-office data management goals.  We are focused on building a culture of continuous improvement while guaranteeing an efficient and consistent employee experience. The primary focus of our Support Analyst is to ensure data accuracy and integrity within the enterprise HRIS.

Key areas of responsibility

• Will handle a team who provides operational support to the region/market that’s supported by this People Shared Services team
• Primarily support the triaging, assignment, and completion of queries in the case management tool ServiceNow, ensuring employee and organizational data housed in the global HRIS Workday is updated in a timely and accurate fashion
• Will work closely with the team to maintain the accuracy and relevance of team and employee knowledge bases
• Coordinate closely with internal stakeholders to understand and resolve complex data errors and inconsistencies that negatively impact data integrity and reporting. 
• Responsible for making mass data updates within the HRIS Workday by utilizing EIB Enterprise Interface Builder loads
• Make recommendations for process improvements, assisting in the design and documentation of system requirements
• Supporting the creation of reports and dashboards in the case management tool, PowerPoint and excel to assist in identify important metrics and trends
• Perform system Workday user-acceptance testing
• Will assist in training new team members, acting as a mentor in operational procedures and task
• Handle local Onboarding tasks like arranging NEO (New Employee Orientation), triggering emails for obtaining various documents prior to employee joining, and any other related tasks.
• Administration of local Benefits:
  • Administer the locally-mandated Benefits like SSS, PhilHealth etc
  • Administer Visa Benefits eg. Gym subsidy, Education Assistance program etc

Your assignment
• Make the IKEA range compliant and sellable in the Philippines
• Lead contact with Philippine authorities to make the IKEA range available in all sales channels
• Support Sales function and report new market regulations to IKEA of SWEDEN
• Ensure that PH standards and labelling requirements are fulfilled
• Secure the company’s License to Operate with the Food and Drug Administration & other
regulatory bodies like DENR, NPQS

The Information Security Officer will plan, implement, upgrade, and monitor security protocols for the protection of the TSA’s computer networks and information.   

The Information Security Officer will foster collaboration between IT and business units, ensuring compliance in Technology programs and projects, and working closely with Internal and External Audit teams throughout the process. They will also manage the process of gathering, analysing, and assessing information security and privacy threats while maintaining and monitoring evolving security best practices. 

Information Security Officer will be responsible for overseeing information security, cybersecurity and IT risk management programs based on industry-accepted information security and risk management frameworks. This individual will be an integral part of the Information Technology organisation reporting directly to the VP of Engineering to help improve and communicate the maturity levels of information security, state of cybersecurity and IT risk practices across TSA. 

Responsibilities

• Document controller
  - Collate and organise documents related to compliance against international standards and regulatory requirements
  - Engage with ISMS stakeholders and other business unit heads and representatives in collecting pertinent documents
  - Manage documents and track versions, changes, and revisions according to emerging trends, regulatory and industry standard requirements
• Compliance management
  - Work with the information security team in performing gap analysis, policy and procedure development
  - Review and assess compliance of initiatives against adopted standards of the organisation (ISO 27001:2022, PCI DSS, etc.)
  - Review and assess compliance requirements against regulations of Office of the Australian Information Commissioner (OAIC), National Privacy Commission (NPC) for the Philippines, and Office of the Privacy Commissioner (OPC) for New Zealand.
  - Review and assess compliance requirements against other pertinent regulations such as GDPR and other similar privacy and security regulations, and international standards such as CIS Controls, NIST CSF 2.0, NIST RMF, and other similar standards.
• Governance and risk management
  - Assist the information security team in engaging with ISMS stakeholders of the TSA security governance program initiatives and requirements.
  - Assist the information security team in third-party risk management and other pertinent process and procedures related to managing security risks over vendors and third-party service providers.
  - Perform risk assessments and risk reviews pertinent to the ISMS according to ISO 27001, PCI DSS and other relevant security and privacy standards.
  - Provide security awareness to all employees by means of presentations, communications and other methodologies adopted by TSA and provide recommendations for strengthening and ensuring delivery of the security awareness campaign.
•  Security Incident management
  - Work with the information security team in reviewing, revising, and developing incident response plan and playbook
  - Regularly perform preparations and capability assessments and testing of incident response of TSA
  - Collaborate with information security team and IT specialists and engineers in determining areas for improvement with regards to incident response handling
• Cyber threat intelligence and vulnerability management
  - Perform threat intelligence through OSINT and other open-source methodologies
  - Assist the information security team in preparation and planning VAPT and red teaming activities
  - Develop, collate, and manage related documents in threat and vulnerability management.

Shift Assignment: Mid Shift

The Data Visualization Developer is responsible for design, construction and unit testing of assigned components/modules.  The candidate will collaborate with Business Analysts and SMEs to perform detailed requirement analysis.  The candidate will provide production implementation and post-production support and be part of the US IT team.

• Provide expertise in design, development and implementation of PowerBI reports
• Design, model and develop BI reporting and analysis applications
• Provide functional and technical guidance to business teams when needed
• Conduct meetings with business users to determine project requirements and milestones
• Develop knowledge on business intelligence skills and processes
• Develop best practices to achieve project objectives and deliverables
• Develop positive working relationship with business users and other department staff
• Stay updated with ongoing business development tools
• Responsible for any other ad hoc duties assigned

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information

Shift Assignment: Mid Shift

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Shift Assignment: Night Shift

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. The Actuarial Analyst is reponsbile for providing actuarial support to the business units, including but not limited to: rate indications, price monitoring, profitability studies, product development, database management, and strategic support to the business. In particular, this analyst will be responsible for supporting mainly Alternative Markets pricing but will be involved in other areas as well. Some actuarial experience, preferably in pricing, is strongly preferred. Demonstrated success with actuarial exams is also strongly required. This position will require:

• Intellectual curiosity
• Quick learning
• Great problem solving skills
• Strategic business thinking
• Ability to research and provide feedback
• Abiltiy to think outside the box

Job Responsibilities:

• Model and process enhancements
• Parameter Studies
• Price Monitoring
• Benchmark Reporting
• Collateral analysis for captive accounts
• Ad-Hoc requests
• Ability to perform independently and meet deadlines, with some guidance from supervisor
• Adhoc pricing analysis

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Mid Shift

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

• This is a full-time role, from 6:00 am – 3:00 pm, Monday to Friday, Dayshift. 
• This is an office-based position in central Cebu City 
• Competitive Salary Package (26K) + generous benefits + personalized learning and development. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

Key Responsibilities

• Lead recruitment efforts to attract, select and onboard high quality workforce members.
• Be the first point of contact to respond to workforce member’s inquiries and concerns.
• Understand client’s policies and procedures, ensuring that all workforce members adhere to these and are compliant.
• Understanding of NDIS and the SCHADS Award
• Continuously build strong relationships with workforce members by providing a high level of candidate care and service.
• Maintain and grow relationships with existing and new members.
• Collaborate with allocations team to effectively build a strong workforce for specific areas as required
• Continually sourcing experienced candidates via social media
• Work as part of a team to ensure client’s goals and objectives are met.

Competencies Required

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.
• Problem-Solving Skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process.

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $1,500 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, with core hours between 8 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company specializes in providing advanced health data integration solutions, allowing businesses to easily access and utilize data from wearables and lab tests. Their platform simplifies the process of connecting and managing health information, empowering companies to create more personalized and effective healthcare solutions.

Role Overview:

The Operations Associate (Client Support) will be responsible for managing customer interactions, including responding to inquiries and creating tickets for engineers, while assisting with business operations as needed. This role plays a vital part in supporting the company’s mission to help developers personalize health products using data from wearables and lab tests.

Your Impact:

By efficiently handling customer support and contributing to business operations, the Operations Associate will help improve customer satisfaction and operational flow, ensuring the company delivers high-quality service to its digital health clients.

Key Responsibilities:

1. Customer Support & Issue Management

• Respond to customer inquiries and concerns via Slack during working hours.
• Create and manage tickets for the engineering team based on customer-reported issues.
• Maintain up-to-date customer FAQs, ensuring information is accessible and accurate.

2. Product Familiarization & Client Communication

• Quickly familiarize yourself with the company’s APIs, products, and customers within the first week.
• Communicate product knowledge effectively to customers, helping them resolve issues or guiding them through processes.
• Identify common customer challenges and provide feedback to improve product documentation.

3. Business Operations Support

• Provide support in business operations by addressing ad-hoc requests and operational needs as they arise.
• Assist in optimizing internal processes to ensure efficient customer service and workflow management.
• Collaborate with cross-functional teams to resolve operational challenges.

Must-Have:

• 2 or more years of experience in customer support or operations roles
• Excellent written and verbal communication skills in English, with the ability to simplify complex concepts for customers.
• Strong organizational skills with the ability to spot patterns, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Familiarity with tools like Slack and ticketing systems for managing customer inquiries and support requests.
• A proactive problem-solver with a curious mindset, capable of working independently with minimal hand-holding.

Nice-to-Have:

• Preferably has experience in a tech or API-driven environment, not required

Compensation Package:

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

What an Implementation Specialist does at Visa:

The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW), which would be pre-agreed between Cybersource CS Management and the Customer. 

In this role, you are expected to:

• Provide Implementation project support to Cybersource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings

• Liaise with clients, representing Cybersource’s products and services from both a technical and software integration perspective

• Manage technical project communications with client’s technical team, project team, customer services team and senior executives

• Proactively resolve business & technical problems encountered during projects

• Work collaboratively with the designated project team to ensure excellent customer service is offered consistently

• Work with Sales team to identify new strategic opportunities within existing relationships, either due to white space or new product/service offerings

• Act as the Cybersource lead in customer projects, effectively and efficiently deliver SOW agreed outcomes

• Work with clients to achieve an understanding of their core business and vertical and where Cybersource can add value

• Project-manage customer engagements involving internal development teams or third party developers

• Maintain expert knowledge of Cybersource products and services through training and self-study

• Create and own project documentation including SOW and Solution Designs

• Feed implementation and product knowledge and requirements to internal teams

• Manage critical path escalations with a focus on the relationship management and merchant expectations

Why this is important to Visa

The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting Cybersource clients in their project delivery. The IS will work with internal and external project teams, technical and business contacts to achieve the project goals and will provide expert implementation support, payments consulting, and project management, understanding all points along the Service Lifecycle.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

Reporting to the Restaurant Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

What will a normal day look like? 

Representing our client, you will act as the single point of contact for customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. 

As a Customer Champion Consultant, you will handle a variety of interactions with customers including: 

• Service queries – listen to, understand, empathise, give guidance and solve it right, first time 

• Technical issues - diagnose the issue, resolve the issue in a timely manner and actively engage the appropriate utility support teams to help 

• New sale or service orders - ensure the new sales and service orders are accurate, the Customer expectation is aligned, the service is activated/changed at the agreed time and the customer’s bill is accurate and understood 

• Sales Offers – Proactively offering sales campaigns and products during customer interactions 

• Utility Support teams – Case manage all escalations which come through on a day-to-day basis and ensure they are solved to the satisfaction of all parties and within expected SLA 

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.  

This role will be 100% on site with a schedule that operates 24/7. 

Why work with TSA? 

• Attractive Salary Package of 27K + monthly incentives + HMO coverage with free dependent + Life Insurance Coverage 

• Options post training completion to work a 9-day fortnight 

• Our #TSAWays are what we are all about. Think of them as the vibe! 

• Join a company that promotes from within – work your way up and across the business 

• Comprehensive training, with ongoing coaching and development 

• A vibrant and rewarding recognition program - We love to celebrate our people!  

• We are proud of our fun, friendly and supportive team environment 

The Assistant Sales Manager position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Position Summary:

Reporting to the BOM and Data Management Team Lead, responsible for BOM and data implementation in compliance with process requirements, support process improvement strategies within group.

Key Responsibilities:

• Responsible for BOM management, Structure and implementation.
• Analyse ECR (Engineering change Request) in SAP S4 HANA system for BOM implementation via ECO (Engineering change Order).
• BOM Implementation in SAP S4 HANA for Engineering change, factory transfers/ BOM extension and material master changes.
• BOM Structuring in SAP S4 HANA Via RTM (Release to manufacturing) process.
• BOM review as per guidelines.
• Perform BOM comparisons as required.
• Work with CRM (Change and Release management) team within configuration management team for BOM clarification as required.
• Work with engineering team for BOM clarification as required.
• Attend CCB (Change Control Board) meetings as required.
• Work with BOM and Data Configuration Management Manager develop tools for automation to increase productivity within group.
• Assist in ensuring SAP S4 Hana and Configuration Management strategy are strategically aligned for the business.
• Duties as deemed necessary by the BOM and Data Configuration Management Manager.

Join the Houston Properties Team in the Philippines as a Social Media Specialist! Take your career to new heights in a dynamic, fully remote environment where you’ll create impactful content and implement innovative strategies to enhance the online presence of a leading luxury real estate brand. Experience both professional growth and personal fulfillment with us.

As a Social Media Specialist, you will be at the forefront of driving engagement and generating leads for our Houston-based luxury real estate operations:

• Social Media Strategy: Develop and execute strategies tailored to attract high-end homebuyers, sellers, and real estate agents in the Houston luxury market.
• Content Creation: Produce visually appealing and engaging content that aligns with our brand’s voice, catering to a sophisticated clientele.
• Lead Generation: Utilize data-driven insights to create campaigns that generate valuable client and agent leads through platforms like Facebook, Instagram, LinkedIn, YouTube, and Google Business Profile.
• Campaign Performance: Analyze social media metrics, track performance, and make data-backed recommendations to improve engagement and results.
• Collaboration & Innovation: Work with the marketing team to implement paid social media campaigns, utilizing the latest trends and tools to stay ahead in the competitive luxury real estate market.

Click here for more Information about HPT.

• Education: High school diploma required; not currently enrolled in other studies.
• Soft Skills: Excellent communication skills (English proficiency), strong collaboration abilities, and self-motivation to thrive in a fully remote environment.
• Problem Solving: Strong analytical skills with the ability to develop data-driven recommendations for social media optimization.
• Technical Skills: Proficiency in social media management tools (e.g., Loomly), intermediate skills in image and video editing (e.g., Canva), and a solid understanding of SEO principles for social media content. Experience with analytics tools like Google Analytics and social media insights.
• Experience (Preferred): At least 2 years of experience in social media marketing, preferably with experience in real estate or luxury markets.
• Reliable Workstation: Windows/Mac machine with Intel Core-i3 (8th generation or above) or equivalent AMD Ryzen/Apple M1 chips, at least 8GB of RAM, 500GB of storage (with 50-100GB available), and a primary internet connection of at least 50Mbps (fiber or DSL) with a backup of at least 20Mbps. Must have a noise-canceling headset and a functioning camera/webcam for virtual meetings.

As you apply your writing excellence and virtual support skills to contribute significantly to our organization's success, here's what awaits you in this position:

• Permanent Work from Home: Enjoy the flexibility of working from your own space, welcoming a work arrangement that prioritizes your convenience.
• Competitive Salary: Start with a base salary of PHP 25,000, with the potential to double to PHP 50,000 within your first year.
• Full-Time Role: Have a secure and dependable employment with stability as an integral team member.
• Paid Training: Begin your journey with paid training to ensure you're well-equipped from day one.
• Mentorship: Access valuable mentorship from experienced colleagues eager to help you excel.
• Upskilling/Career Growth Opportunities: Explore opportunities for continuous learning and career advancement. Have the chance to train in different departments, opening doors to new career possibilities.
• Bonuses: Get monthly department bonuses up to PHP 20,000 and more with quarterly company bonuses.
• Emergency Grants and Housing Loan Assistance: Get support in times of hardship and additional funds to secure your home ownership.