This is an individual contributor role responsible for solving moderate to complex problems and taking a broad perspective to identify solutions for new and existing Visa digital initiatives. This role serves as a technical/functional specialist for Content Services and Implementations Support which requires strong communication, organizational, analytical and execution skills. This role works independently with guidance only in the most complex situations.

Responsibilities

• Develop and maintain email collaterals for marketing campaigns including both template and custom requests.
• Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations.
• Drive the project completion from requirements gathering, build, testing and deployment to Production.
• Manage routine and non-routine, moderate to complex processing and change requests, as well as support client initiatives.
• Prepare and maintain project tracking, status reports and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors and internal partners.
• Represent client system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate with internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality or efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Senior Operations Manager or Channel Manager (CM) is accountable for the overall performance and culture of TSA’s Customer Engagement Centres. They are the key account manager for their channel, managing all operational matters with their client partners.

Their role is to execute the operational plan as defined by TSA’s Executive and Group Leadership team to achieve the required commercial and people outcomes. They leverage their operational knowledge to develop robust strategies to optimise the profitability of their existing stream and build a strong talent pipeline to support growth.

They achieve this through setting a clear vision and direction for the entire Centre, coaching and developing their frontline leadership team, providing key performance, customer and competitor insights and turning these into actions or opportunities for the business and client.

 24/7 Hoop - Core Work load hours are 8am -8PM New Zealand Time. 

The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) team members of different levels, completing dispute work on behalf of DPS and VDMS clients.  They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters.  Candidate will establish processes for efficient completion of Prepaid, Debit, and Regionals disputes in order to maximize resource utilization rates and Client recoveries.

Essential Functions

• Oversight and development of a team, coaching and mentoring team to maximize performance
• Manage methods of delivery through the optimization of established workflows, ensuring that all cases are worked within set timeframes and in accordance with local, federal, and Visa regulations
• Monitor the daily workload and allocate or assign cases based on priority, work type, and available resources
• Strengthen relationships with key Clients and internal business partners including Global Arbitration and Compliance, Processing Sales, Client Support, and various Product organizations 
• Follow established operating guidelines for the delivery of support and standards of performance
• Provide escalation support for complex internal and external dispute related issues
• Provide information and direction to external and internal clients regarding Visa, Plus, and Interlink operating rules and regulations as it applies to disputes, re-presentments, pre-arbitration, pre-compliance, and case filing
• Provide career advancement opportunities (when applicable), timely coaching and performance evaluations and management when necessary
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Communicate via email and phone to Visa DPS Clients and Network associates as necessary
• Work in a matrixed environment
• Potential domestic and international travel may be required
• Work off business hours as required
• A proven track record for identifying and proactively sharing dispute processes that maximize productivity and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

Service Operations Specialist is responsible for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners
• Operational excellence
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development and contribution to the cost goal
• Lead-time development
• Sustainability

Contribute to the operations and development of the Service Fulfilment organisation with a customer-centric and collaborative approach in focus. Focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. Provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people. Implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update.

Your assignment

• Responsible for creating performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment including capacity utilization, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
• Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer.
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.
• Identify, assess and in cooperation with the Ikea for Business Country Manager, select potential partners as needed for expansion of IB’s service offer.
• Throughout the process of fulfilment, always keep the customers updated on the position of delivery and ensure the quality of all information being passed on.
• Oversee the interface between IB and SSS, to ensure clarity and alignment of all parts of the supply chain.
• In coordination and cooperation with sales management, ensure that after-sales services related to fulfilment are done with precision and to the highest possible standard.
• Support Service Fulfilment developers in tender activities.

About the job

Reporting to the Sales Team Leader, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

1、Responsible for the research and development of the front-end project of the company's products, through high-quality design and coding, delivering highly available, high-performance, highly scalable business products.

2、Responsible for front-end infrastructure construction, undertake technical research and planning, business heavy and difficult technical attack, explore the ultimate user experience.

3、Responsible for exploring tools and processes to improve the efficiency of the team, deeply involved in the team's technical construction, and improve the team's technical atmosphere.

4、Attention to front-end cutting-edge technology development, able to transfer new knowledge to the team, and transformed into potential projects.

1、Bachelor degree or above, major in computer and related majors, more than 8 years of Web front-end work experience.

2、Familiar with HTML / CSS / JavaScript / TypeScript.

3、 Familiar with Vue, React and other commonly used front-end related technology stack.

4、 Solid basic computer skills, familiar with computer networks, data structure, security-related knowledge.

5、Strong self-driven learning ability, continuous attention to front-end cutting-edge information, and continuous updating of professional field skills.

6、 Good execution, strong sense of responsibility, excellent communication and collaboration skills, able to lead the development of large-scale projects.

7、Plus points: understanding of Android / iOS native development, familiar with Flutter development; good English listening and speaking skills.

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 300K PHP

Monthly Performance Bonus up to 30% of basic salary

13th -16 months pay (will distribute based on how long you work on the company)

Paid Leave：14 days annually

Accomodation allowance: 12,500 PHP

Free meals: only in the office

Transportation：24hours on service only applicable to few places (ask for details)

Career Advancement Opportunities: New employee pre-job training, on-the-job promotion training, and assistance in helping employees grow rapidly.

Training: New employees are provided with training upon arrival, and there is a training period for entry-level positions.

Work Permits: We process legal work permits for every employee to ensure legitimate employment.

1. Responsible for the front-end architecture design, development and optimization of business-related products, covering web applications and multi-terminal component libraries;

2. Participate in the construction of the team's front-end engineering system, gradually improve R&D efficiency and quality, and drive business development through the continuous output of front-end technology;

3. Work with product managers, designers, and back-end engineers to improve the user experience of products and create excellent Internet products;

4. Pay attention to the development of cutting-edge technology at the front end, be able to transfer new knowledge to the team and transform it into potential projects.

1. Solid basic computer knowledge, familiar with commonly used data structures, algorithms and design patterns, and able to use them flexibly in daily research and development;
2. In-depth understanding of Web front-end development technology, including HTML/CSS/JavaScript, etc.;
3. Master at least one mainstream front-end framework, including React/vue/Angular, etc., and have practical project research and development experience;
4. Familiar with website performance optimization and understand the principle of browser implementation;
5. Familiar with the theory of interaction design, able to implement excellent interaction design into products;
6. Able to independently complete the research and development of a complex module or project;
7. Have a strong sense of responsibility, teamwork spirit, logical thinking ability and expression ability.
 
Preference will be given to you if you have the following qualifications:
1. Experience in SSR development;
2. Understand React Native, Flutter, Mini Programs, Mini Games, etc., and have certain practical development experience;
3. In-depth understanding of component-based development, and have their own insights on MVP, MVC and MVVM;
4. Self-driven, strong learning and Xi ability, lively and cheerful personality;
5. Have a certain amount of research on the MV* framework source code;
6. Have open source works or technical blogs.
7. Fluent in English, Chinese is preferred

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 250K PHP

Monthly Performance Bonus up to 30% of basic salary

Year-end benefits: 13-16 salary +++ Spring Festival red envelope (adjusted according to the company’s operating conditions)

Perfect attendance award: RMB 500

Salary increase: There is a salary adjustment mechanism at least once every six months.

Festival gifts: Festival gifts: Birthday gifts, Dragon Boat Festival, Mid-Autumn Festival, New Year's Day, Spring Festival.

Basic benefits: The company provides accommodation or accommodation subsidy worth of 15,000 PHP

Meal benefits: The company provides 3 meals a day

Holiday benefits: The company provides 15 days of paid leave after 1 year of work, and the company will bear the air ticket expenses. Paid marriage leave, bereavement leave, maternity leave, and other related holidays. And enjoy reimbursement of air tickets and visas for return vacations.

Safety guarantee: apply for 9G work permit after becoming a regular employee

Loyalty reward: Loyalty award of 20,000 RMB for 2 years of employment and 50,000 RMB for 5 years of employment.

1. Complete the demand analysis of the core and main business, the evaluation and dismantling and sorting of tasks, the design of technical solutions, and the implementation of coding.
2. Participate in requirements review, test case review, track task iteration plan, and ensure that the program can be delivered and launched on time and with quality.
3. Responsible for the review of the code, control the quality of the code, and ensure that the implementation details of the technology comply with the established technical solutions and technical standards.
4. Participate in tackling technical difficulties.
5. Technical training to improve the overall technical level of the team.
6. Recruitment and interviewing of personnel to find talents for the company.

1. Solid foundation in Java, familiar with various JSR specifications, master basic Java multi-threaded programming, understand JVM principles, and have certain tuning capabilities
2. Proficient in using various open source frameworks, such as: Spring Family Bucket, Dubble, Mybatis, JPA, etc
3. Proficient in various development tools and collaboration systems, such as: Maven, Git, Idea, CICD, etc
4. Have good system analysis and design skills, and understand common system design theories and practices
5. Familiar with network protocols (HTTP/SSL), familiar with common security issues and countermeasures, familiar with web security related knowledge, and able to use relevant technologies to prevent security vulnerabilities;
6. Familiar with network communication protocol (TCP/IP), experience in network programming is preferred
7. Familiar with K8S, Service Mesh and other cloud native technologies, practical experience is preferred
8. Understand agile development related practices, with excellent practical experience and thinking precipitation is preferred
9. Continuous learning Xi, good thinking, good summarization ability, excellent analytical and problem-solving skills;
10. Optimistic and easy-going, with excellent team spirit, good at working with people from all backgrounds.

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 250K PHP

Monthly Performance Bonus up to 30% of basic salary

Year-end benefits: 13-16 salary +++ Spring Festival red envelope (adjusted according to the company’s operating conditions)

Perfect attendance award: RMB 500

Salary increase: There is a salary adjustment mechanism at least once every six months.

Festival gifts: Festival gifts: Birthday gifts, Dragon Boat Festival, Mid-Autumn Festival, New Year's Day, Spring Festival.

Basic benefits: The company provides accommodation or accommodation subsidy worth of 15,000 PHP

Meal benefits: The company provides 3 meals a day

Holiday benefits: The company provides 15 days of paid leave after 1 year of work, and the company will bear the air ticket expenses. Paid marriage leave, bereavement leave, maternity leave, and other related holidays. And enjoy reimbursement of air tickets and visas for return vacations.

Safety guarantee: apply for 9G work permit after becoming a regular employee

Loyalty reward: Loyalty award of 20,000 RMB for 2 years of employment and 50,000 RMB for 5 years of employment.

1. Responsible for customer service, to provide users with rapid, correct, standardized and friendly return visit services;

2. Resolve conflicts and listen to users' opinions and suggestions; Track the progress of customer user problem handling and timely feedback;

3. Cooperate with the team and complete other matters assigned by superiors in a timely manner

1. College degree or above, major in computer science or related is preferred
2. Basic computer operation, proficient in Word, Excel, PPT software
3. Good English reading and writing skills, excellent communication and problem-solving skills
4. Willing to help customers solve technical problems and committed to experiential customer service
5. Ability to learn Xi quickly, solve problems and team spirit
6. Able to maintain a focused and efficient working state in a fast-paced and high-intensity working environment
7. Fluent in English, Chinese is preferred

OPEN TO FILIPINO CANDIDATES ONLY

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Salary: up to 60K PHP

1. Responsible for Android application development to ensure stable iteration of products.
2. Responsible for handling online user feedback, improving the online problem handling process, and improving the efficiency of online problem handling.
3. Ensure the quality of the software, complete the product self-test according to the process, and be able to propose and implement the optimization plan.
4. Design or optimize the technical architecture of the product and improve the technical solution document.

1. More than 5 years of mobile client development experience, familiar with Android SDK, and have developed 2~3 mature products, familiar with memory optimization, familiar with multi-threaded use, familiar with network communication programming development.
2. Have a solid foundation in Java, no less than two years of Java related development experience, familiar with more than one mainstream mobile phone development platform (Kotlin, Java) is preferred
3. Familiar with network communication under Android, have a deep understanding and experience of Socket communication, Tcp/IP and Http, and have experience in network programming.
4. Familiar with the operating principles of Android memory optimization, familiar with high-performance programming and performance tuning under the mainstream mobile phone platform.
5. Good communication skills and teamwork skills, good at communication and cooperation; Able to design and code independently.
6. Have a good foundation in development, understand the design model, and have good design practices in projects and products.
7. Have a strong self-learning ability for new technologies, and be able to carry out real-time work according to the needs of the work
8. Fluent in English, Chinese is preferred

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 250K PHP

Monthly Performance Bonus up to 30% of basic salary

Year-end benefits: 13-16 salary +++ Spring Festival red envelope (adjusted according to the company’s operating conditions)

Perfect attendance award: RMB 500

Salary increase: There is a salary adjustment mechanism at least once every six months.

Festival gifts: Festival gifts: Birthday gifts, Dragon Boat Festival, Mid-Autumn Festival, New Year's Day, Spring Festival.

Basic benefits: The company provides accommodation or accommodation subsidy worth of 15,000 PHP

Meal benefits: The company provides 3 meals a day

Holiday benefits: The company provides 15 days of paid leave after 1 year of work, and the company will bear the air ticket expenses. Paid marriage leave, bereavement leave, maternity leave, and other related holidays. And enjoy reimbursement of air tickets and visas for return vacations.

Safety guarantee: apply for 9G work permit after becoming a regular employee

Loyalty reward: Loyalty award of 20,000 RMB for 2 years of employment and 50,000 RMB for 5 years of employment.

1. Under the authorization of the company, conduct penetration testing, security testing, and vulnerability mining on systems, networks, servers, and App applications
2. Responsible for the emergency response to security incidents, including the construction of emergency response processes, emergency drills, emergency handling, review and summary, and tracking and tracing the source of hacker attacks
3. Write a security assessment report for the problems found in the penetration test, put forward modification suggestions and mitigation measures, and promote the solution of the problems
4. Research the industry's latest internal and external network penetration testing technologies and methods, and continuously optimize solutions

1. Pay attention to the latest web application vulnerabilities and system vulnerabilities, and quickly grasp the vulnerability exploitation methods, and be able to understand the vulnerability principle, exploitation method and repair method
2. Familiar with code auditing, such as ASP/ASP/NET/PHP/JAVA code protection
3. Proficient in using common tools such as AWVS, Burp Suite Pro, SQLMap Metaspoloit, Cosbalt Strike, etc
4. Familiar with the attack techniques of Windows and Linux platforms, and understand middleware vulnerabilities such as Apache and Nginx
5. Proficient in using one or more scripting languages such as Python, Go, PHP, Shell, etc., and be able to independently write various gadgets and EXP to improve work efficiency
6. Familiar with Trojan horse killing, fishing, harpoon and puddle attacks
7. Proficient in social engineering
8. Fluent in English, Chinese is preferred

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 300K PHP

Monthly Performance Bonus up to 30% of basic salary

Year-end benefits: 13-16 salary +++ Spring Festival red envelope (adjusted according to the company’s operating conditions)

Perfect attendance award: RMB 500

Salary increase: There is a salary adjustment mechanism at least once every six months.

Festival gifts: Festival gifts: Birthday gifts, Dragon Boat Festival, Mid-Autumn Festival, New Year's Day, Spring Festival.

Basic benefits: The company provides accommodation or accommodation subsidy worth of 15,000 PHP

Meal benefits: The company provides 3 meals a day

Holiday benefits: The company provides 15 days of paid leave after 1 year of work, and the company will bear the air ticket expenses. Paid marriage leave, bereavement leave, maternity leave, and other related holidays. And enjoy reimbursement of air tickets and visas for return vacations.

Safety guarantee: apply for 9G work permit after becoming a regular employee

Loyalty reward: Loyalty award of 20,000 RMB for 2 years of employment and 50,000 RMB for 5 years of employment.

1. Deeply involved in the design and development process of core functions, as well as online data analysis, functional iteration and optimization, and difficult problem solving.

2. Leading and coordinating the continuous improvement of system stability and high concurrency processing ability.

3. Technical solution output and discussion, code review, responsible for reviewing the development results of the developers, to improve the quality of the team's research and development.

4. Independently complete module design, coding, testing and related documents according to development specifications and processes.

5. Timely business and technical precipitation summary, have to improve the sense of influence, be able to drive the team to grow.

6. Write project implementation related technical documents.

7. Cooperate with supervisor and other superior leaders to complete related tasks and objectives.

1. More than 8 years of JAVA development experience, proficient in J2EE architecture, proficiency in common design patterns and mainstream design tools, with Java framework design capabilities, able to undertake the core modules and core functionality development

2. Familiar with distributed, caching, message queuing, asynchronous, locking and other mechanisms, performance tuning, code refactoring has rich experience

3. Familiar with springCloud, have more in-depth knowledge of microservice architecture and principles, can be more skilled in the use of various components, understand the application of its components scenarios

4. Have good design ability, familiar with a variety of design patterns

5. Good command of MySQL and other mainstream database design, performance optimization experience.

6. Passionate about technology, like to study, can quickly accept and master new technologies, strong independent, active learning ability, good communication skills and teamwork ability

7. Bachelor degree or above in computer science or related majors.

8. Experience in B-end e-sports and sports, good English listening, reading and writing skills are preferred.

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 300K PHP

Monthly Performance Bonus up to 30% of basic salary

13th -16 months pay (will distribute based on how long you work on the company)

Paid Leave：14 days annually

Accomodation allowance: 12,500 PHP

Free meals: only in the office

Transportation：24hours on service only applicable to few places (ask for details)

Career Advancement Opportunities: New employee pre-job training, on-the-job promotion training, and assistance in helping employees grow rapidly.

Training: New employees are provided with training upon arrival, and there is a training period for entry-level positions.

Work Permits: We process legal work permits for every employee to ensure legitimate employment.

1. Responsible for the business development and maintenance of the company's App;

2. Responsible for the technical selection, design, development and improvement of basic libraries, frameworks and key modules;

3. Continuously optimize the UI, performance, and usability of the client.

4. Responsible for the industry's cutting-edge technology research, technology implementation, and difficult tackling

1. Major in computer science, bachelor degree or above, more than 5 years of experience in iOS development

2. Proficient in OC and Swift, familiar with the mainstream framework and development mode of App development, and have an in-depth understanding of the underlying level of iOS

3. Solid algorithm and data structure; A relatively comprehensive basic knowledge of computers

4. Strong code reading ability, analysis and design ability, good coding Xi

5. Love mobile development, smart phones, pursue a good user experience, and have a strong sense of responsibility for products

6. Have a good team spirit, a proactive sense of communication, and be able to work under pressure

7. Fluent in English, Chinese is preferred

OPEN TO ALL NATIONALITIES

Work location: Pasay, Philippines

Work arrangement: Onsite, 6 days a week, 9 hours per day (include 1 hr lunch break), 4 days off per month

Basic salary is up to 250K PHP

Monthly Performance Bonus up to 30% of basic salary

Year-end benefits: 13-16 salary +++ Spring Festival red envelope (adjusted according to the company’s operating conditions)

Perfect attendance award: RMB 500

Salary increase: There is a salary adjustment mechanism at least once every six months.

Festival gifts: Festival gifts: Birthday gifts, Dragon Boat Festival, Mid-Autumn Festival, New Year's Day, Spring Festival.

Basic benefits: The company provides accommodation or accommodation subsidy worth of 15,000 PHP

Meal benefits: The company provides 3 meals a day

Holiday benefits: The company provides 15 days of paid leave after 1 year of work, and the company will bear the air ticket expenses. Paid marriage leave, bereavement leave, maternity leave, and other related holidays. And enjoy reimbursement of air tickets and visas for return vacations.

Safety guarantee: apply for 9G work permit after becoming a regular employee

Loyalty reward: Loyalty award of 20,000 RMB for 2 years of employment and 50,000 RMB for 5 years of employment.

We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for an Instructional Designer.  

We are looking for a hardworking professional who will be responsible for designing, developing and delivering compelling and innovative learning products and experiences for Visa employees. In this role, you will apply your expertise in instructional design and demonstrate excellence in crafting modern learning solutions that drive business impact and performance. 

Essential Functions: 

• Build engaging, informational, and visually compelling learning experiences 
• Use appropriate software and systems to create user instructions and guides (e.g., Adobe Acrobat, Abode Illustrator, Microsoft PowerPoint, Microsoft Word, Camtasia etc.) 
• Create immersive, engaging, and effective learning experiences for classroom, video, online delivery, self-study, performance support, etc. 
• Adapt instructional materials to meet multiple channel requirements (e.g., workshop, video, webinar, eLearning, and toolkit 
• Draw on a variety of instructional design methodologies and technologies to innovate new learning solutions 
• Demonstrate proficiency in multiple learning formats, including layouts, templates, animations, and a diverse array of assets, to support our global audience 
• Work closely with subject matter experts, trainers, and other stakeholders to develop and refine the training programs 
• Identify potential learning gaps and/or needs of employees  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

About the job

To be part of the finance organisation in IKEA Philippines supporting Service Office by that support the growth of IKEA businesses by ensuring accurate and timely work practices on:

• Processing and payment of invoices from local and foreign vendors and reimbursements to co-workers.
• Tax recording and remittances on local and foreign payments.

Your assignment

• Verify invoices and billings to ensure correctness and completeness of supporting documents (e.g. billing/sales invoice, receipt, purchase order) prior to payment processing.
• Prepare and ensure timely payments to local and foreign vendors including co-worker's claims.
• Liaise with vendors on payment related enquires.
• Liaise with banks for any issues related to payment.
• Prepare and ensure accurate and timely preparation and payment of monthly/quarterly tax returns and reconcile with the book.
• Reconcile payments and perform monthly bank reconciliations.
• Generate vendor aging report and follow up long outstanding invoices.
• Reconciliation of monthly GL accounts and vendor balances.
• Assist Assistant Finance Manager/Finance Manager in the preparation of monthly reports and audit schedules.
• Support and provide training to Store Accounting Assistant in handling Store payables functions.
• Other ad hoc task as assigned and support general accounting/accounts payable functions.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Consultant, Technical Solutions - Acceptance does at Visa:

The Consultant, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This is a customer facing role and this person will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to

• Provide technical consultation and problem resolution to clients
• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution
• Build and enhance positive working relationships with key clients and internal stakeholders
• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate
• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident
• As part of a global team, keep peers and relevant stakeholders informed and provide updates
• Manage all acceptance solution operational activities
• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders
• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues
• Educate and train clients on best practices for all supported services
• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally
• Proactively notify clients regarding any widespread or business critical problems with the application,
• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements
• Follow the Sun support, as appropriate

Why this is important to Visa

The Consultant, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

• Working with the in-country team to expand the business in the market
• Working with regional and global client services counterparts deliver a seamless client experience Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description:

• Manage local Support Engineering functions

Implement the regional Support Engineering Strategy and Policy in the CC

• Lead implementation of standards of customer service and satisfaction and the associated  

   performance metrics, as well as group processes and policies in the CC

• Drive the improvement of the operational and financial performance of Tech Support activities in the CC

• Provide technical solutions by selecting the appropriate methods, standards and tools.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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Experience Level:

Job Family:

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description

The Product Support Engineering (PSE) team is a Tier 3 Customer Support team tasked with supporting merchants using all CyberSource products and services. This role will have a focused emphasis on Integrated Commerce and Card Present payment solutions and is based in Philippines. Candidates are expected to handle escalated case tickets, work with other teams inside and outside the Support organization, provide product training, and interface with customers on an as-needed basis.

RESPONSIBILITIES

• Troubleshooting escalated technical problems

• Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution

• Building internal support related tools and documentation

• Participating in requirements, design, and roll out of new products and services

• Interfacing with customers that have both direct and partner relationships to the business Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development

• Creating, editing, and distributing customer notifications

• Taking part in the after-hours/weekend on-call rotation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Analyst, Technical Solutions - Acceptance does at Visa:

The Analyst, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This role will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to:

• Provide technical consultation and problem resolution to clients

• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution

• Build and enhance positive working relationships with key clients and internal stakeholders

• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate

• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident

• As part of a global team, keep peers and relevant stakeholders informed and provide updates

• Manage all acceptance solution operational activities

• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders

• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for all supported services

• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally

• Proactively notify clients regarding any widespread or business critical problems with the application,

• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements

• Follow the Sun support, as appropriate

Why this is important to Visa:

The Analyst, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

·       Working with the in-country team to expand the business in the market

·       Working with regional and global client services counterparts deliver a seamless client experience

·       Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Review transaction monitoring alerts to identify potential instances and trends of money laundering, terrorist financing, and other illicit activities.

Analyze large volumes of transaction data efficiently and enhance the detection of suspicious activities.

Conduct in-depth investigations and maintain accurate, thorough documentation.

Prepare Enhanced Due Diligence (EDD) reports and other analytic reports, as necessary.

Work closely with cross-functional teams to address AML concerns and implement effective risk mitigation measures.

Contribute to the development and enhancement of internal policies and procedures.

Perform other duties and responsibilities as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify solutions for new and existing Visa digital initiatives. This role serves as a technical/functional consultant for Content Services and Implementations Support which requires strong communication, organizational, analytical and execution skills. This role works independently with guidance only in the most complex situations.

Responsibilities

• Lead and execute high quality implementation support to Visa clients and processors to ensure client expectations are exceeded.
• Provide project support for Content Services (email collaterals, image assets, etc.) and digital product implementations.
• Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations.
• Drive the project completion to success from requirements gathering, build, testing and deployment to Production.
• Manage routine and non-routine complex processing and change requests, as well as support client initiatives.
• Prepare and maintain project tracking, status reports and issues logs.
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders.
• Communicate complex, technical concepts in a focused and well-organized manner.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet delivery commitments.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality and efficiency.
• Establish great collaboration with business partners by being able to speak confidently and professionally.
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

Acceptance Solutions CyberSource Servicing is the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Acceptance Solutions Service Enablement team is the liaison between Client Services and internal teams. The team prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

This role will be responsible for: providing in-depth analysis of data to identify key business drivers and trends for decision making, developing automated dashboards to improve data visibility for users across the organization, creating visual maps and artifacts to document Acceptance Solutions processes and service models, developing reporting packages and presentations that will be consumed by leadership and cross functional teams.

What You’ll Do, Day To Day.

• Maintenance and creation of all artifacts such as end to end journey maps
• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders
• Maintain a continuous path of global CS communication to provide timely feedback to internal teams

• Define success measures, and track status with product on service experience improvements, such as: Net Promoter Scores, Client Satisfaction Surveys, client retention and growth, and reduced service intensity
• Driving tighter alignment with regions to identify differences and drive more consistency and efficiencies through interventions
• Data and business analysis to better understand key trends and indicators to support decision making

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Acceptance Solutions Service Enablement the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Service Enablement team is the liaison between Client Services and internal teams. This role is recognized as a thought leader and authority on client enablement functions and needs. This role prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

What You’ll Do, Day To Day.

• Hold teams accountable to improve the client experience through data driven projects that tie to OKRs and goals

• Maintenance and creation of all artifacts such as end to end journey maps

• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders

• Continuous improvement to existing services and processes

• Maintain a continuous path of global CS communication to provide timely feedback to Product 

• Identify/prioritize key product needs, dependencies with regions, define success measures and track status with internal teams

• Engage with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens 

• Support Client Services as an escalation contact for improving the client experience

• Responsible for workflow assignments and maintain commitments toward taking initiative to resolve problems and meet deadlines

• Provide governance to meet target milestones

• Streamline internal processes to enhance effectiveness

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for an Instructional Designer.  

We are looking for a hardworking professional who will be responsible for designing, developing and delivering compelling and innovative learning products and experiences for Visa employees. In this role, you will apply your expertise in instructional design and demonstrate excellence in crafting modern learning solutions that drive business impact and performance. 

Essential Functions: 

• Build engaging, informational, and visually compelling learning experiences 
• Use appropriate software and systems to create user instructions and guides (e.g., Adobe Acrobat, Abode Illustrator, Microsoft PowerPoint, Microsoft Word, Camtasia etc.) 
• Create immersive, engaging, and effective learning experiences for classroom, video, online delivery, self-study, performance support, etc. 
• Adapt instructional materials to meet multiple channel requirements (e.g., workshop, video, webinar, eLearning, and toolkit)
• Draw on a variety of instructional design methodologies and technologies to innovate new learning solutions 
• Demonstrate proficiency in multiple learning formats, including layouts, templates, animations, and a diverse array of assets, to support our global audience 
• Work closely with subject matter experts, trainers, and other stakeholders to develop and refine the training programs 
• Identify potential learning gaps and/or needs of employees  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.