As a Sr. Mobile (React Native) and Web Developer proficient in vanilla DHTML and Svelte, you will play a key role in the development of innovative features and the seamless maintenance of our company's web and mobile applications. Your expertise with diverse technologies will be essential in ensuring the continuous enhancement of these platforms.

Your responsibilities will include:

• designing and developing highly scalable, reliable, and fault-tolerant systems for both web and mobile applications using React Native and XCode (70% mobile and 30% web development and maintenance activities)
• deploying script automation via groovy/bash on Jenkins
• handling platform-specific troubleshooting for mobile OS upgrade concerns (ex: XCode, Android, etc.)
• collaborating with project team members and other stakeholders on web and mobile projects from planning to post-deployment support and monitoring
• writing extensible, scalable, reliable, well-structured, and efficient codes while being mindful of performance requirements
• creating, maintaining, and running unit tests for both new and existing codes, with a goal of delivering well-tested code to QA
• refactoring legacy code to comply with both requirements and modern best practices
• developing and implementing highly responsive UI components using React concepts
• troubleshooting interface software and debugging application codes
• ensuring that all web pages and application user interfaces render correctly (both visually and functionally) across all platforms and devices
• ensuring all code is well commented, readable, and follow W3C standards
• providing estimates and creating technical documents as requested
• keeping up to date on best practices and new technologies.
• performing other web development responsibilities as may be requested from time to time

• with at least 5 years of experience in Web and Mobile Development
• experience in Agile development processes, accommodating changes and delivering results in a dynamic, fast-paced environment
• Has a solid technical knowledge of software design and software quality tools and practices
• has a solid track record in creating and maintaining top-performing websites
• has in-depth experience of JavaScript and React concepts
• is proficient in the following:
• XHTML/HTML5, PHP, CSS/CSS3, SASS/LESS
• Git for version control
• jQuery, AJAX, Velocity, DOM manipulation
• Gulp
• React Native

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global companies access to highly skilled professionals from the Philippines and Malaysia so they can build their dream teams offshore. Our vision is to be where the best minds meet to develop a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your career. 

ABOUT THE CLIENT 

5 ELK is an Australian-based company that offers insurance and financial planning services. They pride themselves on creating a positive and supportive work environment for employees who provide exceptional customer service. 

HEADLINE 

Are you a detail-oriented individual with strong organisational skills and a passion for marketing and finance? If you are, we would love to hear from you! Join us and connect and collaborate with the best minds, building a community of successful companies. 

What's in it for you? 

• Be part of a collaborative and forward-thinking team.     
• Competitive salary and compensation with generous benefits.     
• Personalised development program and regular performance reviews. 
• Being part of an international team of smart and passionate colleagues.  

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in either Cebu City, Pampanga or Dumaguete. 

The expected start date is March 2024. 

ABOUT THE ROLE 

We are seeking a dedicated and self-motivated SALES AND MARKETING ASSISTANT to join our team. In this role, you will play a crucial part in supporting both the Marketing Manager and the Practice Manager in various marketing and finance-related tasks.  In this role, you will be assisting with the management of marketing projects and initiatives and providing finance administration for the business. 

RESPONSIBILITIES 

• Collaborate closely with the Marketing Manager and external Marketing team to implement marketing initiatives and assist with ad hoc marketing projects. 
• Manage social media accounts, including content planning, scheduling, and engagement. 
• Maintain an inventory of sales support materials, ensuring their accuracy and completeness.  
• Coordinate the creation of new materials as needed. 
• Provide administrative support for all marketing efforts and assist in the implementation of the company's brand strategies. 
• Work closely with the Practice Manager and external Accountant to ensure timely and accurate reconciliation of all bank transactions for the General Team. 
• Assist in generating end-of-month budget reports using Xero Accounting software. 
• Provide administrative support to the Practice Manager in matters relating to accounts and finance. 

• A bachelor’s degree in accounting, finance or similar is preferred but not essential. 
• Previous experience of at least two (2) years in finance or bookkeeping to bring your expertise to the team. 
• Impeccable attention to detail, ensuring accuracy in financial transactions and reporting. 
• Strong organisational and administrative skills combined with innovative thinking and problem-solving abilities. 
• Excellent communication skills to build positive relationships with stakeholders. 
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and familiarity with payroll systems and databases. 
• Demonstrated alignment with our company values of ambition, success, integrity, quality, and delivery. 

WHY YOU SHOULD JOIN US 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.  

• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.  
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.  
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.  
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.  
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.  

• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.  
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present.  
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or any other characteristics protected by applicable law. 

As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

As a Java Full Stack Engineer at LegalMatch, your role is to contributes to team projects by delivering features with a notable impact on the organization and fostering improvements. You will effectively handle medium complexity issues, demonstrate full-stack capabilities across frontend, backend, and DevOps, and adhere to coding standards. Additionally, you will play a mentorship role for junior developers by providing guidance and support.  

Responsibilities: 

• Contributing to team projects, delivering features with a moderate organizational impact. 
• Solving medium complexity technical problems independently and complex challenges with guidance. 
• Working proficiently across full-stack development (frontend, backend, DevOps). 
• Adhering to team's established coding standards. 
• Adapting to and gaining expertise in new technical stacks under senior guidance. 
• Communicating and collaborating with team members, scrum masters, and project owners. 
• Applying methodologies and tools in a disciplined manner throughout the development process.   
• Working independently and efficiently to meet deadlines and contribute to project success.   

• Minimum of 3 years of software development experience, including frontend, backend, and possibly DevOps. 
• Solid knowledge of Java and familiarity with Java frameworks like Spring and Spring Boot 
• Experience with multiple programming languages including Java, and at least one of C++, C#, Python, or JavaScript. 
• Understanding of Object-Oriented Design, basics of functional programming, and scripting. 

• Ability to work with frontend technologies, with some JavaScript experience and a basic understanding of frameworks like React. 
• Willingness to maintain and improve legacy codebases, including older frameworks likeS truts. 
• Basic familiarity with modern software architectures and deployment tools such as CI/CD principles and Docker. 
• Engagement with software quality practices like unit testing or exposure to Test-Driven Development (TDD). 
• Experience in Agile/Scrum environments. 
• Understanding of SQL and NoSQLdatabase systems. 
• Good communication and interpersonal skills. 
• Some familiarity with cloud platforms (AWS, Azure, Google Cloud) is beneficial. 

Additional Requirements: 

• Stay updated with technology trends. 
• Experience with version control systemslike Git. 
• Familiarity with testing frameworks for units and integration testing. 
• Ability to communicate complex technical concepts to diverse audiences. 
• Adaptability to changing conditions and priorities. 

We're seeking a trailblazer who personifies agility through the following qualities and traits:  

• Proactive, adaptable, and flexible  
• Highly professional  
• Willing to go the extra mile to achieve desired outcomes 
• With strong collaboration and communication skills to work effectively with cross-functional teams  
• With strong problem-solving skills   
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes  

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

MINIMUM QUALIFICATIONS:

• Higher Diploma / degree in Electronics / Electrical / Computer Engineering or equivalent semicon experience
• Extensive hands-on experience with Automatic Test Equipment (ATE) repair and product/equipment characterization utilizing basic statistical methods and SPC
• Knowledge on the use of advanced statistical techniques for machine assessments such as MSA and FMEA

• Working closely and cross-functionally in the Merkle | Cardinal Path Team, the Resource Coordinator plays a pivotal role in helping to maintain internal business operations.
• This position requires a general technical background, business knowledge and strong time management skills.
• The ability to manipulate data within reporting tools is required. It is important for this person to possess excellent people skills to routinely interact with others within the Resource Management department and organization.
• Maintains accurate and up-to-date administrative tasks and system updates relating to supply and demand.
• Actively engage in pre-delivery resourcing bookings and tasks, participating in Resource Management & Department team meetings.
• Accomplishes business objectives by improving, maintaining, and enforcing resourcing processes and procedures.

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we expect of you, day to day.

The role of the Compliance Operations Manager is to support the Visa Payments Compliance Teams and ensure the smooth running of day-to-day activities, escalations within the team and provide guidance on complex queries related issues and escalations.

Management responsibilities:

Providing leadership and direction to the compliance team and support the individual Team Managers, through regular engagement around Group Compliance and individual objectives and deliverables.

Work together with other managers to ensure a uniform approach towards all employees.

Allocating work and setting delivery expectations using objective setting within the professional development appraisal process.

Ensuring delivery through others through constructive criticism, guidance and support.

Helping to define the Compliance Mission and Vision and promoting it across the group.

Identifying training skill set requirements and coaching direct reports re learning opportunities.

Prioritise workload and set the correct delivery expectations with oversight and guidance.

Oversight to ensure SLAs and deadlines at met.

Functional Responsibilities:

Understand the automated sanction screening tool, the live and retrospective monitoring tools and our Client and Partner communication tools.

Deal with escalations from senior analysts and follow our reporting procedures accordingly

Escalate operational issues to compliance leadership, incident management team, and regulatory incident team in accordance with the policy.

Ready to contribute to team activities when required to ensure SLAs and deadlines are achieved.

Understand regulatory requirements and implement the appropriate controls to mitigate internal external concerns.

Keep up to date with AML and sanction regimes and react to global events

Produce and develop management information in alignment with regulatory and internal policy risk expectations

Identify trends, and use data to suggest improvements to effectively resolve service issues

Provide demonstrations of the VPL business, our product and internal control framework to internal and external stakeholders

Identify and internally escalate actual or suspected financial crime incidents

Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

Identifying, managing and escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

Ensuring the compliance risk control framework remains aligned with external legislation.

Conducting and or overseeing compliance reviews and audits.

Promoting and providing advice on best compliance practice within critical business areas.

 Exemplify the company values and champion them in every aspect of the role, across all functions and among all Visa colleagues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• 5+ years' experience as project/program manager/Subject Matter Expert, delivering complex system-integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross-functional, global project teams.
• Motivated self-starter with the ability to work independently while coordinating activities with cross-divisional teams to achieve desired results, effectively prioritize and multi-task under tight deadlines.
• Ability to successfully engage in multiple initiatives and complex situations simultaneously
• Visa subject matter and/or payments expertise
• Strong organizational skills, as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Excellent analytical, communication, written, presentation, interpersonal, and time management with the ability to interact professionally with a diverse groups of executives, managers, and subject matter experts
• Understanding of Genesys IWS, Chat, Telephony, IVR and associated routing, queue functionality and reporting
• Understanding and a willingness to learn Artificial Intelligence related to Bot and reporting functionality
• Experience with Knowledge Management systems and methodologies and KM governance

Are you a social media savvy who loves creating captivating content and connecting with online communities? Do you have a flair for storytelling and a keen eye for design? If so, you might be the perfect fit for our dynamic team!

We are looking for a creative and experienced Social Media Specialist to help us grow our brand presence and engagement across various social media and Career platforms. You will be responsible for developing and implementing effective social media strategies, crafting engaging and on-brand content, and monitoring and analyzing social media performance. You will also work closely with other teams to ensure our social media efforts are aligned with our overall business goals.

To succeed in this role, you should have a passion for social media trends, a strong portfolio of successful social media campaigns, and excellent communication skills. You should also have a solid knowledge of social media platforms, tools, and best practices, as well as a creative and problem-solving mindset.

- Plan and execute social media strategies that increase brand awareness, engagement, and conversion.

- Produce and publish captivating content for various social media platforms, such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and others.

- Manage and maintain the company's social media profiles and presence, ensuring a consistent voice and tone across all channels.

- Monitor and respond to social media conversations, trends, news, and feedback relevant to the brand, and engage with the audience in a timely and professional manner.

- Measure and report on social media performance, using analytics tools and insights to optimize content and strategy.

- Collaborate with cross-functional teams, such as marketing, design, and customer service, to support and enhance social media initiatives and campaigns.

- Research and stay updated on the latest social media trends, tools, and best practices, and propose innovative ideas for growth and engagement.

Snapshot of the role:

The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different request/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updated on service requests,

Core Responsibilities:

• Show up for assigned shifts and follow scheduled lunches and breaks
• Care for customers in accordance with ClearSource standards of quality:

1. Accuracy – always give only correct information and follow established processes
2. Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider
3. Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

• Handling inbound and outbound calls to respond and resolve customer service issues.
• Acting as the customer advocate for all customer service issues.
• Using the computerized system for tracking information gathering, or troubleshooting.
• Ensuring that customers receive the best service possible, by processing service calls, preparing general correspondence, and coordinating with other functions as required.
• Utilize problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/ or electronic communication according to all company policies, standard operating procedures, and contract coverage.
• Provide coverage policies of the homeowners
• Identifying and executing the correct method as to how claims being processed based on the standard operating procedures whether if it’s a ticket or a referral.
• Provide excellent customer service and change the customers perception of Landmark /Oneguard.
• Achieve the target goal of 95% when it comes to Quality score.
• Provide exceptional customer service and achieve the target goal for CSAT and Clarity which is 4.8%.
• Attendance goal per month is 3% below.

• At least SHS Graduate is encouraged to apply
• 1 year customer experience in BPO Voice - Customer Service experience required
• Above average when it comes to English communication skills
• Must be good when communicating through email.
• Expert in multitasking & must be good in handling escalation calls
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)
• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities
• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience developmen

MedCore Solutions, Bizforce's medical division, is seeking for skilled WFH Rheumatology Medical Billers to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home permanently and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Upon your request our team of certified coders can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue-producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for the care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: EST

Duration: Full-time Steady state

• At least 3-5 years of experience as a US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of the healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• At least 1 year of experience in Physical Therapy billing
• Preferably with experience in Agile EMR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5
• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is by ensuring a rewarding, respectful, and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From Home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education

• Specialized Training

Snapshot of the role:

Our Sales Support Representatives will be responsible for building trust and rapport with prospective customers to help them understand the benefits of solar.

Core Responsibilities:

• Perform outbound calls with prospective customers and follow up on warm leads
• Responsible for setting of appointments

• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Complete other tasks as deemed appropriate by the supervisor
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.

• At least SHS Graduate
• Must have 1-year sales outbound cold calling experience in a call center setting.
• Outstanding negotiation and communication skills.
• Sales mindset and money-motivated.
• Self motivated, driven individual
• Experience handling high call volume

• Proficient in using technology; laptop, pc, tablet etc
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)

• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities

• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience development

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind.
• Provide excellent customer service in a timely manner.
• Comfortably work with data.
• Support associates with their general queries and needs.
• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 2 to 3 years of customer service experience (may it be email, phone, or chat support)
• Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Experience with CRM 
• 50-60 words per minute typing speed.
• Excellent verbal and written communication skills.
• Strong and effective phone contact handling skills.
• Ability to accept feedback gracefully and with an open mind.
• Advanced understanding of common Customer Experience best practices.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.

• Customer orientation and ability to adapt/respond to different types of characters.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Flexitime
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

MedCore Solutions, Bizforce's medical division, is seeking for skilled WFH Rheumatology Medical Billers to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home permanently and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Upon your request our team of certified coders can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue-producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for the care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: EST

Duration: Full-time Steady state

• At least 3-5 years of experience as a US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of the healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• At least 1 year of experience in Physical Therapy billing
• Preferably with experience in Agile EMR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5
• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is by ensuring a rewarding, respectful, and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From Home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education

• Specialized Training

Hi! We’re Smartsourcing, looking for a Front End Developer who can work with us full-time and on-site!

Earn up to P80,000!

Where?

Be a part of the Smartsourcing crew

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members. 

WHAT WILL YOU DO 

People Management 

● Identify growth and development opportunities for team members 

● Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

● Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 

● Ensure that team members are properly trained and working consistently to meet client needs.

● Ensure that the team meets company and client-specific KPI targets. 

Logistics 

● Ensure that team members' and equipment needs are met to sustain service levels. 

● Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

● Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 

● Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.

● Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.

● Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

• 2 - 3 years of supervisory experience in a related field (Omnichannel).
• At least 2 years of college undergraduate.
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce IQ, Salesforce, Gorgeous).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent verbal and written communication skills. 
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
•  Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Flexitime
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.

HEADLINE

Are you a creative and innovative individual with a passion for crafting immersive experiences? Are you looking for an opportunity to showcase your design skills and make a lasting impact?

Join our dynamic team as a FIELD MARKETING OFFICER for an AI software technology company in Amsterdam, Netherlands. This is a unique opportunity to make a lasting impact and contribute to the future of AI software technology. If you are a creative thinker with a passion for delivering exceptional experiences, we invite you to join our team and be a part of our exciting journey.

What’s in it for you:

• Be part of a collaborative and forward-thinking team. 
• Above average compensation plus generous benefits. 
• Personalised development program and seniority benefits.
• Relocation package offered for those currently living outside Cebu 
• Being part of an international team of smart and passionate colleagues.

This is a FULL-TIME role, MONDAY TO FRIDAY, MIDSHIFT.

This is an office-based position in central Cebu City.

The expected start date is March 2024.

ABOUT THE ROLE

As a FIELD MARKETING OFFICER, you will play a pivotal role in creating captivating and immersive experiences for trade show attendees. You will have the opportunity to showcase your creativity and design skills while representing our cutting-edge AI software technology company. In this role, you will work closely with cross-functional teams to understand our goals, target audience, and key messages. Your responsibilities will include developing visually stunning booth designs that align with our brand identity and objectives. You will create high-quality graphics and visual elements that effectively communicate our messages and enhance the overall experience. Additionally, you will be responsible for coordinating the logistics of our trade show participation, ensuring seamless booth setup, shipping arrangements, and equipment setup. With your keen eye for design, you will optimize the layout and composition to maximize visual impact and visitor engagement.

RESPONSIBILITIES

• Develop visually captivating booth designs that align with our brand identity and objectives.
• Collaborate with cross-functional teams to understand goals, target audience, and key messages.
• Create high-quality graphics and visual elements that effectively communicate our messages.
• Coordinate logistics for trade show participation, including booth setup, shipping, and equipment setup.
• Ensure consistent application of our brand guidelines and visual identity.
• Optimize layout and composition to maximize visual impact and visitor engagement.
• Utilize 3D visualization tools to present realistic renderings of booth designs.
• Manage print production and collaborate with vendors.
• Stay up-to-date with industry trends and incorporate innovative ideas into designs and experiences.
• Build strong relationships with internal teams and stakeholders, providing design recommendations and support.

• Bachelor's Degree in Graphic Design, Visual Communication, or a related field.
• Proven experience with at least 5 years in graphic design, preferably with a strong focus on booth design or event design.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and 3D modelling/rendering tools.
• Solid understanding of design principles, typography, colour theory, and branding.
• Strong portfolio showcasing a range of booth designs and other relevant graphic design work.
• Excellent communication and presentation skills, with the ability to effectively articulate design concepts to clients and collaborate with cross-functional teams.
• Detail-oriented with a strong sense of organisation and the ability to manage multiple projects simultaneously.
• Ability to work independently and meet deadlines in a fast-paced, dynamic environment.
• Knowledge of the life and sciences industry, including familiarity with scientific concepts and terminology, is highly desirable.
• Ability to work effectively in a collaborative team environment.
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively.
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.
• High level of integrity and professionalism.

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.

HEADLINE

We are seeking a talented and creative Graphic Designer specialising in event booth design for clients in the life and sciences industry.

What’s in it for you:

• Be part of a collaborative and forward-thinking team. 
• Above average compensation plus generous benefits. 
• Personalised development program and seniority benefits.
• Relocation package offered for those currently living outside Cebu 
• Being part of an international team of smart and passionate colleagues.

This is a FULL-TIME role, MONDAY TO FRIDAY, NIGHT SHIFT

This is an office-based position in central Cebu City.

The expected start date is March 2024.

ABOUT THE ROLE

As a Graphic Designer, you will play a crucial role in conceptualising and executing visually appealing and impactful booth designs that effectively represent our clients' brands and engage their target audience. You will collaborate closely with clients, project managers, and the marketing team to deliver outstanding booth designs that exceed expectations. Join our team of talented designers and contribute to creating visually stunning and impactful booth designs that leave a lasting impression on clients and event attendees in the life and sciences industry.

RESPONSIBILITIES

• Booth Design: Create innovative and visually striking booth designs that align with clients' brand identities and objectives, while considering the specific requirements of the life and sciences industry.
• Concept Development: Work closely with clients and project managers to understand their goals, target audience, and key messages, and translate them into compelling booth design concepts.
• Graphic Creation: Develop high-quality graphics, illustrations, and visual elements that effectively communicate the clients' messages and enhance the overall booth design.
• Branding and Identity: Ensure consistent application of clients' brand guidelines and visual identities across all booth designs, maintaining a cohesive and professional appearance.
• Layout and Composition: Determine the optimal layout and composition of booth elements, including graphics, signage, interactive displays, and promotional materials, to maximise visual impact and user experience.
• 3D Visualization: Utilize 3D software or other relevant tools to create realistic renderings and visualisations of booth designs, enabling clients to visualise the final product before implementation.
• Print Production: Collaborate with print vendors to ensure accurate and timely production of booth materials, including graphics, signage, and promotional items, while maintaining high-quality standards.
• Project Management: Manage multiple projects simultaneously, adhering to project timelines, milestones, and budgets while providing regular updates to clients and internal stakeholders.
• Industry Trends: Stay up-to-date with the latest trends, technologies, and best practices in booth design and the life and sciences industry, incorporating innovative ideas into designs to enhance client experiences.
• Client Relationship Management: Build strong relationships with clients, understanding their unique needs and preferences and proactively offering design recommendations and solutions.

• Bachelor's Degree in Graphic Design, Visual Communication, or a related field.
• Proven experience with at least 5 years in graphic design, preferably with a strong focus on booth design or event design.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and 3D modelling/rendering tools.
• Solid understanding of design principles, typography, colour theory, and branding.
• Strong portfolio showcasing a range of booth designs and other relevant graphic design work.
• Excellent communication and presentation skills, with the ability to effectively articulate design concepts to clients and collaborate with cross-functional teams.
• Detail-oriented with a strong sense of organisation and the ability to manage multiple projects simultaneously.
• Ability to work independently and meet deadlines in a fast-paced, dynamic environment.
• Knowledge of the life and sciences industry, including familiarity with scientific concepts and terminology, is highly desirable.
• Ability to work effectively in a collaborative team environment.
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively.
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.
• High level of integrity and professionalism.

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Hi! We’re Smartsourcing, looking for a Mid Front-End Developer who can work with us full-time and on-site!

Earn up to P60,000!

Where?

Be a part of the Smartsourcing crew

Hi! We’re Smartsourcing, looking for a Senior Back-End Developer who can work with us full-time and on-site!

Earn up to P90,000!

This role calls for you to work from 5 PM - 2 PM!

Where?

Be a part of the Smartsourcing crew

MySigrid is seeking a skilled and professional Bilingual Admin Support Specialist fluent in both Spanish and English to support our executive team. The successful candidate will play a crucial role in facilitating effective communication between the executive team and Spanish-speaking clients, partners, and stakeholders.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Requirements

As a minimum, we expect candidates to meet the following requirements:

• Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages. 
• Proven experience as an executive assistant or similar role, preferably in a bilingual environment. 
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently. 
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software. 
• Attention to detail and high level of accuracy in all tasks. 
• Ability to maintain confidentiality and handle sensitive information with professionalism. 
• Excellent interpersonal skills, with the ability to interact effectively with individuals at all levels. 
• Adaptability and flexibility to respond to changing priorities and deadlines. 
• Bachelor's degree or equivalent work experience preferred. 

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Paid Time Off (PTO) credits.
• HMO Package for the employee and two dependents.
• Medical subsidy.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

What’s it all about?

The compliance-risk control framework includes financial crime compliance and regulatory compliance. Financial crime focus is on Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), Sanctions & Anti-Bribery and Corruption (ABC), and on the associated Know Your Customer (KYC) and Know Your Customer’s Business (KYC/B) & Counterparty Due Diligence (CDD) obligations, including primarily but not limited to: -

•           On-boarding counterparty due diligence

•           Transactional monitoring

•           Sanctions screening

•           Suspicious activity identification, monitoring and reporting

What we expect of you, day to day.

• Develop an understanding of Visa Payments business operations and payment processes

• Identify and internally escalate actual or suspected sanctions matches, assisting and supporting other analysts within the team

• Ensure sanction queries are sent in a timely manner in line with our internal SLAs and deadlines set

• Identify trends and use data to suggest improvements to effectively resolve service issues, escalating appropriately.

• Assist with the development of management information in alignment with regulatory and internal policy/risk expectations

• Assist with the review of new controls to mitigate risks and reduce false positives to improve efficiency across the team.

And assist:

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

• Ensuring the compliance risk control framework remains aligned with external legislation.

• Conducting and/or overseeing compliance monitoring reviews and audits.

• Promoting and providing advice on best compliance practice within critical business areas.

• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we expect of you, day to day.  

• Develop an understanding of Visa Payments business operations and payment processes 

• Review patterns of unusual activity, provide thorough and evidential rationales, escalating and following reporting procedures accordingly 

• Liaise with clients to obtain supporting information to understand payment trends/unusual activity  

• Support the resolution of risk and compliance issues, queries and concerns, raised both internally and externally. 

• Work alongside the Diligence team to understand new clients, the risks and effective monitoring controls.  

• Undertake assigned Compliance project work ad-hoc (e.g. Data Protection, Fraud) 

• Identify and internally escalate actual or suspected financial crime incidents 

• Keep up to date with compliance legislation and regulations 

And assist

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy. 

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path. 

• Ensuring the compliance risk control framework remains aligned with external legislation. 

• Conducting and/or overseeing compliance monitoring reviews and audits. 

• Promoting and providing advice on best compliance practice within critical business areas.  

• Exemplifying the company values and promoting them in all areas of the role, within and without the function. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.