• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Review transaction monitoring alerts to identify potential instances and trends of money laundering, terrorist financing, and other illicit activities.

Analyze large volumes of transaction data efficiently and enhance the detection of suspicious activities.

Conduct in-depth investigations and maintain accurate, thorough documentation.

Prepare Enhanced Due Diligence (EDD) reports and other analytic reports, as necessary.

Work closely with cross-functional teams to address AML concerns and implement effective risk mitigation measures.

Contribute to the development and enhancement of internal policies and procedures.

Perform other duties and responsibilities as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are looking for an Accounts Receivable Associate to join our team. The ideal candidate will be responsible for processing and monitoring incoming payments and securing revenue by verifying and posting receipts. You will also be required to resolve discrepancies and take appropriate actions. If you have a strong attention to detail and excellent organizational skills, we encourage you to apply!

Fredley Group of Companies brought to the Philippines different international brands such as Macao Imperial Tea, Nabe Japanese Izakaya & Hotpot, Mitasu Yakiniku, New York Fries & Dips, Liang Crispy Roll, 11 Bakes and Cafe Kitsune.

Currently, we need talents who could help us with our modest success.

TALENT AQUISITION ASSOCIATE

Position Summary

Responsible for assisting the talent and culture team; with end-to-end recruitment.

Essential Duties and Responsibilities

• Maintain and improve the Applicant Tracker and or Employee Database.
• Handles hiring Associate level and Store-based positions (end to end).
• Monitor the performance evaluation of employees under training and probationary employment.
• Assist in strategic planning and sourcing of candidates - increase the visibility on social media platforms.
• Foster long-term relationships with the candidates.
• Helps the Franchisees on hiring by forwarding received resumes.
• Any related assignments

Job Requirements

Education

Bachelor’s degree in Psychology, Human Resources, Business Administration, or equivalent is required

Work Experience

• At least two (2) years of experience in Talent Acquisition
• Preferably in the field of Food and Restaurant Services

Relevant Skills

• Strong interpersonal skills
• People-person
• Experienced in doing massive hiring for the store-based position
• Excellent communication skills in English and Filipino both written and verbal, another language/s is a plus

Working Conditions

• Amenable to work from Mondays- Fridays in Biak na Bato, Quezon City.
• Can start immediately

• Set targets for all other agents to meet
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new agents
• Recommend and purchase gadgets to enhance job performance
• Conduct regular review of agents’ performance and organize training sessionsfor under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the studios
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Technical Skills:

• Strong documentation skills.
• Advanced knowledge of Google Drive (Docs, Sheets)
• Advanced knowledge of Windows Suite (Word, Excel, Powerpoint)

Work Experience:

Leadership:

• Team Leaders are in charge of other agents whom they would be expected to direct. Therefore, they must have excellent leadership skills and abilities

Motivation:

• People work harder when they receive the right amount of motivation so team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates

Coaching and Mentoring:

• Team leaders are also expected to be great tutors and excellent mentors tot heir team members

Multitasking:

• Leaders managing the studio must be able to handle multiple tasks at the same time without errors and mistakes.

Requirements:

• Excellent communication skills
• Written, verbal and, listening
• 2-4 years of experience in a leadership position
• Shifting schedules
• Work setup: On-site but has flexibility of working on hybrid based on business needs

• HMO and Life Insurance
• Paid Time Offs and CTO
• Non-taxable Allowances

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage:

Employment Type: Full Time, Permanent

Working Pattern: In-Office

I.                    JOB TITLE – Sales and Marketing Representative

II.                   JOB SUMMARY

The Sales and Marketing Representative leads the development and implementation of the organization’s advertising strategies and activities. He or She must guarantee that marketing operations are successful in reaching the management’s goal.

III.                 DUTIES AND RESPONSIBILITIES

1.       Develop and implement effective sales and marketing strategies to promote the company’s NCLEX-related services.

2.       Identify and pursue new business opportunities by contacting potential clients, attending industry event, leveraging professional networks.

3.       Establish and maintain strong relationships with clients and industry partners, ensuring their needs are met and addressing any concerns or issues that may arise.

4.       Prepare and deliver engaging presentations to prospective clients, highlighting the benefits and features of the company’s offered services.

5.       Collaborate with the Sales and Marketing Manager to set and achieve monthly and annual sales targets.

6.       Monitor market trends, competitors, and client’s feedback to inform and adjust sales strategies as necessary.

7.       Maintain accurate and up-to-date records for sales activities, marketing collaterals, client interactions, and other relevant data using monitoring tools.

8.       Coordinate and assist with internal teams, including customer support and operations, to ensure seamless service delivery and client satisfaction.

9.       Participate in ongoing training and professional development to maintain knowledge of industry trends, best practices, and regulatory changes related to the company’s business process.

IV.               

QUALIFICATION

4.1   Educational/License/Certification

·       Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree

4.2   Experience

·       At least 6 months to 1 year of sales or marketing experience

4.3   Skills

·       A team player with a customer – oriented approach

·       Outstanding communication and interpersonal abilities

·       With sales and/or marketing experience or another similar role

·       Knowledge of marketing techniques and principles

·       Basic understanding of market research techniques, statistical and data analysis methods

·       Excellent knowledge of MS Office1

4.4   Others

·       Amendable to attend events around Cebu City or Visayas area

·       Amendable to work on Saturday and Sunday (if an event falls on weekend)

·       Amendable to render overtime (if an event last beyond office hours)

·       Willing to be handle other roles such as customer care assistant and other roles related to sales and marketing

What We Offer?

· Competitive Salary Rate

· Company Incentives

· Divisional Incentives

· Performance Incentives

· Perfect Attendance Incentive

· Paid Trainings

· HMO Card upon regularization.

· Positive workplace culture

· Growth and advancement within the company

· Company-sponsored social events and team-building activities

Hi! We’re Smartsourcing, looking for a Senior Accountant who can work with us full-time and on-site!

Earn up to P60,000!

Where?

Be a part of the Smartsourcing crew

MedCore Solution, Bizforce's medical division, is seeking a skilled WFH Medical Accounts Receivable Specialist/Medical Biller who is proficient in AthenaHealth to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home on a permanent basis and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing. Upon your request our team of certified coders, can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

• At least 3 years of experience as US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• Has experience in using AthenaHealth EMR/EHR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: TBD (US work hours)

Duration: Full-time Steady state

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

In this role you will work with cross-functional team members to help respond to Requests for Proposals (RFPs), and Requests for Information (RFIs) and manage the proposal development process to ensure on-time delivery of compelling, compliant, and well-written proposals.  This requires an in-depth understanding of the company's products and services and as such you will work closely with the product and sales teams.  You will be the company's product subject matter expert.

The position involves researching, writing, and producing a high volume of client-facing documentation on behalf of our company in support of an array of our products. This role will successfully communicate and collaborate with a variety of internal stakeholders including, Project Management, Sales, & Engineering leads and other subject matter experts, as needed - and thus, is a highly visible role. 

The Solutions Consultant should exhibit strong written and presentation skills, excellent attention to detail, and the ability to generate creative ideas while working both independently and collaboratively. The successful candidate is expected to be a self-starter, multitasker who works well under pressure, and follows through on tasks. We are looking for a strong team member who leads by example and keeps the team informed of changes.

Key Responsibilities

• Assist the sales team in qualifying opportunities, documenting the solution and delivering an outcome to customers.
• Facilitate on-site and remote product demonstrations and deliver proof of concepts.
• Prepare responses to RFIs and RFPs - own proposal kickoffs and debrief meetings, as well as prepare detailed proposal plans, schedules, outlines, and compliance matrices for all phases of proposal development.
• Work closely with Product, Operations, Compliance and other teams as needed to formulate responses aimed at winning new business and ensuring a consistent message is articulated throughout RFIs and RFPs.
• Assist in building relationships with partner organizations within the AP region.
• Solicit management reviews and approvals during proposal development
• Lead and/or support the development and submission of winning bid responses by working with internal experts as required
• Maintain, augment and improve library of reusable components, templates, and processes to reduce response time and improve quality on future bids
• Provide technical advice and support to customers on site as needed.
• Work with the product, support and sales teams to ensure customer satisfaction and retention.
• Own and manage end-to-end product launch with the clients
• Utilise solution selling tactics, ask strong discovery questions, uncover pains & problems from customers using a range of sales methodologies
• Work closely with Product managers and provide voice of the customers and continuously improve Zai’s product suite.
• Generate strong relationships through events outside of your core hours such as Expo’s, MeetUps, Industry Panels, Industry influencers and key lead channels

Key Stakeholders

• Finance
• Product
• Commercial Teams
• Customer Experience

Subject matter knowledge and experience

• Strong technical background/knowledge with a focus on API and integration/payment gateway technologies, able to build great relationships with highly technical customers
• Bachelor’s degree, or equivalent in relevant experience
• Extensive experience in payments, technology, SaaS and writing winning response documents
• Proven ability to work across organizations with effective communication, leadership, and project management skills
• Proven attention to detail
• Excellent writing, grammar, and spelling ability
• Excellent presentation and written/oral communication skills
• Ability to work in a deadline-conscious, results-driven environment
• Experience working independently within a fast-paced, high-growth & agile environment, self-driven and outcome oriented (Internet/Software companies)
• Excellent presentation, diplomacy & negotiation skills with outstanding verbal & written communications, developing proposals & decks for customer/prospects presentations
• Tech Stack: CRM (Salesforce, HubSpot) G-Suite, Slack, Atlassian Suite (Confluence & Jira)

Skills and Competencies

• Strategic thinking in order to take vision through to reality
• Negotiation and Conflict Management skills
• Team-building and Interpersonal skills
• Understanding of business acumen
• Excellent communication skills

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Develop, test and deploy payment gateway applications and modules using LAMP stack (Linux, Apache, MySQL, and PHP) technologies
• Integrate payment channels such as credit/debit cards, Google Pay, Apple Pay, and others payment gateway
• Design and implement APIs for payment processing and ensure proper documentation and maintenance of the APIs
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions that meet those requirements
• Work with third-party vendors and service providers to ensure seamless integration of payment systems
• Troubleshoot and resolve issues related to payment processing, including transaction failures, chargebacks, and refunds
• Develop and implement security protocols to ensure the safe and secure processing of payments and protect sensitive data
• Mentor and provide technical guidance to junior developers
• Continuously updating knowledge of new technologies and industry trends to ensure the software applications are up-to-date and competitive
• Other duties as assigned

Pre-Requisites :

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience in software development, with a focus on LAMP stack (Linux, Apache, MySQL, and PHP)
• Extensive experience in developing web applications using the LAMP stack (Linux, Apache, MySQL, and PHP) and related technologies such as HTML, CSS, JavaScript, and jQuery
• Strong understanding of software development best practices and design patterns
• Experience with Agile development methodologies
• Experience with Laravel framework
• Experience with Git development tool
• Excellent communication skills and ability to collaborate with cross-functional teams
• Ability to create project timelines, estimate project tasks and resources, and track progress
• Ability to troubleshoot and debug complex software applications
• Strong analytical skills and ability to break down problems and find solutions

Preferred:

• Familiarity with CI/CD pipelines and DevOps principles
• Experience with PCI DSS compliance and security protocols
• Experience with Docker container
• Familiarity with AWS or other cloud-based infrastructure
• Knowledge of other programming languages such as Python, .NET, NodeJS, or Java
• In-depth knowledge of payment gateway APIs and payment channels
• Proven track record of developing and deploying complex payment gateway systems

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Develop, test and deploy payment gateway applications and modules using LAMP stack (Linux, Apache, MySQL, and PHP) technologies
• Integrate payment channels such as credit/debit cards, Google Pay, Apple Pay, and others payment gateway
• Design and implement APIs for payment processing and ensure proper documentation and maintenance of the APIs
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions that meet those requirements
• Work with third-party vendors and service providers to ensure seamless integration of payment systems
• Troubleshoot and resolve issues related to payment processing, including transaction failures, chargebacks, and refunds
• Develop and implement security protocols to ensure the safe and secure processing of payments and protect sensitive data
• Mentor and provide technical guidance to junior developers
• Continuously updating knowledge of new technologies and industry trends to ensure the software applications are up-to-date and competitive
• Other duties as assigned

Pre-Requisites :

• 5+ years of experience in software development, with a focus on LAMP stack (Linux, Apache, MySQL, and PHP)
• Extensive experience in developing web applications using the LAMP stack (Linux, Apache, MySQL, and PHP) and related technologies such as HTML, CSS, JavaScript, and jQuery
• Strong understanding of software development best practices and design patterns
• Experience with Agile development methodologies
• Experience with Laravel framework
• Experience with Git development tool
• Ability to create project timelines, estimate project tasks and resources, and track progress
• Ability to troubleshoot and debug complex software applications
• Strong analytical skills and ability to break down problems and find solutions

Are you game?

Position Summary:

Provide leadership and direction through effective communication to all customer service personnel including co-supervisors and management within the supported team/s and department.  Support specific escalated customer service activities providing sales growth opportunities for lines of businesses as assigned.

Major Responsibilities

I              Bay Management

• Meets and exceeds key performance indicators set by the business.
• Leads, drive and motivate the team for continuous improvements towards achievement of set goals
• Monitors team performance daily.
• Analyze stats trends and formulate/implement action plans to ensure continuous improvement
• Adheres to business workflows set by the division
• Assists and supports subordinates towards first call resolution by providing real time solution
• Communicates key imperatives and team’s strategies during pre-shifts
• Creates daily and /or weekly goals directly related to the business’ mission and vision
• Sets team and individual goals that compliment overall strategy

II     Monitoring, Coaching & Mentoring

•     Conducts documented monitoring sessions with feedback provided to the subordinate.

•     Provides individual development plans highlighting specific improvement plans

•     Provides direction & sound advice to the team members (mentor role)

•     Identifies team issues and provide sound advise based on good judgment

•     Develops and train team’s logical problem-solving skills.

•     Relays important updates to subordinates

•     Develops own resources and utilizes creative resolutions to resolve problems

•     Flags up personal training requirements to Customer Service Manager.

•     Conducts Quality Monitoring for recorded and real time calls /emails/chat and provides feedback to CSRs

•     Calibration with Learning and Development Team, Customer Service Manager and tenured CSRs in monitoring calls/emails/chat for quality assurance.

•     Supports Training Team in all aspects of advanced product and process trainings of Customer Service Department. 

III    Ensure (by inspection) day to day business practices are incorporated

•     Respond timely and accurately to escalations of the subordinates.

•     Verifies problem and validates escalation prior to further escalation

•     Escalates problem only when necessary and aid towards resolution

•     Maintains a line of communication with the identified escalation points

•     Adheres to Regal defined processes & procedures

•     Makes decisions on how to address and resolve customer situations

•     Works directly with POCs from different departments to support both internal and external demands

•     Assists in the development of product and process training modules under the direction of management.

•     Delivers product and process trainings to new hires, peers and other internal personnel.   

IV   Timely completion of administrative tasks

•     Provides Customer Service Manager with daily update of headcount and absence.

•     Maintains acceptable levels for granting vacation and holidays.

•     Efficiently manage activities and utilization of the team

•     Adheres closely to daily schedules while other assigned tasks are executed on time

•     Prepares reporting requirements to immediate supervisor and client.

•     Coordinates with various functional groups for team requirements

•     Assists in interviews (Phone screen, on-site) and departmental personnel attendance for customer service staff

V     Maintain positive work environment

•     Allocates ample time on the floor coaching, monitoring and mentoring subordinates.

•     Effectively and consistently administrates all HR policies and practices

•     Promotes consistent and fair administrations of open communication lines

•     Conducts weekly continuous improvement meetings with the team with updates on performance barriers and recognition of improvement areas.

•     Delivers and maintains consistent expectations to all team members.

VI   Maintain 2-Way communication both up and down the chain of command

•     Establishes and maintain daily dialogue with Customer Service Manager and subordinates.

•     Provides Customer Service Manager with status update on projects and programs

•     Conducts pertinent and timely pre-shifts with the team.

•     Handling everyday crisis (support tools/ERPs/Telecoms downtime or any operational issues).

 VII Performs subordinate functions and responsibilities when needed

• Processes all customer orders though phone, fax and email.
• Provides price and availability information to standard items.
• Processes requests for special items (MTO), reworks and brand authorization for specific orders.
• Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to CSR’s, and customers.
• Processes claims and return goods authorization (RGA ) after analysis of customer inquiry.
• Coordinates with PTS US escalation points on expedites, technical assistance, pricing information, e-business, product samples, account set-up and sales.
• Process all requests for order maintenance on cancellations, delays, accelerations and quantity changes.
• Manage, review, and maintenance all open backorders on a regular basis to ensure proper release and shipment based on specific customer instruction.
• Coordinate the order’s release, invoice by date, picking, billing and shipping of orders with credit and collections team, distribution and logistics team for standard, reworked or modified products in conjunction with the customer’s requested date, distribution workload and availability of goods.
• Protect PTS accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines.
• Maintains and updates all records of customer profile information at Oracle CRM or any central repository.
• Participate in sales-driven projects and team initiatives.
• Provide value-added services to customers and sales team.
• Performs initiatives on team needs to help improve oneself and the team.

Required Education / Experience / Skills:

• 4 Year College Degree
• Advanced customer service experience
• Experience in Regal Customer Service operations is preferred
• PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
• Understanding – ability to clearly communicate product terminology, features and functionality

• Displays the following:

• Leadership qualities and skills- Good people skills, able to handle difficult situations with customers as well as maintain cooperative relationships with all departments within the organization
• Negotiation and Analytical skills
• Knowledge of policy and procedures of the company
• Demonstrate strong problem-solving and troubleshooting skills
• Determine best way to meet the needs of the business and customers
• Has the initiative to improve people, process and procedures

• Strong and professional written and oral communication skills required
• Works well with high volumes, prioritizing and multitasking
• Works under minimal supervision

Travel:  Not Required

Language: English

About Regal Rexnord

Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability.  The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

The Risk Operations Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Activation and maintenance of locally approved credit obligors in the credit system
• Preparation of credit approvals (CA) document in the credit system based on the data provided by the RM and Risk for Annual Review, Interim, Extension and Initial following the established procedures, policies and checkpoints;
• Input and maintenance of approved credit facilities in the credit system (e.g. facility creation, allocations/re-allocations, facility amendment, cancellation, classification, special handling instructions, and updates using “As Of” functionality);
• Ensure that the credit approvals are obtained and in compliance to the credit policy.
• Review and rectification of data exceptions.; month-end adjustments on credit facilities via "as of" functionality. Monitoring, completion/filing of fully approved workflows;
• Monthly reporting of Expiring CAs and Expired CAs;
• Checking of approval for Classified Credit Review if in compliance to the credit policy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Organizational and time management (prioritization of tasks, multi-tasking, etc.); Attention to detail/Quality orientation; Customer focus; Ability to work under pressure; Excellent communication skills, interpersonal skills/teamwork; Business writing skills; Flexibility and adaptability to change; Analytical thinking; Basic computer software skills such as Microsoft Outlook, Word and Excel

Education:

• Bachelor’s/University degree or equivalent experience

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Sales Specialist are the client’s primary point of contact. Their main duties include managing service inquiries, generating lead sales by providing exceptional customer service ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.

III. DUTIES AND RESPONSIBILITIES

1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.

2. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.

3. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.

4. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.

5. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.

IV. QUALIFICATION

Graduate of any Business, Marketing, Entrepreneurship courses or other equivalent.

Background with customer service or sales is a plus.

Typing Speed of 40 words-per-minute with 95% accuracy,

Good verbal and written communication skills,

Customer service oriented and keen to details.

Must be willing to undergo training.

Must be willing to work onsite in Cebu City

Company Name: IPASS Business Processing Services Inc.

Set Up: Day Shift - Office Based - Full Time

Work Location:UnitG-14 Sampaguita Suites 4J Bldg General Maxilom Avenue, Cebu City

Job Types: Full-time,

Salary: From Php15000 per month

Benefits:

Company events

Opportunities for promotion

Paid training

Promotion to permanent employee

Schedule:

10 hour shift

Day shift

Monday to Friday

Supplemental pay types:

13th month salary

Commission pay

Overtime pay

Performance bonus

Sales: 6 months to 1 year (Preferred)

Customer service: 6 months to 1 year (Preferred)

Job Description: We are seeking a detail-oriented and experienced Closing Agent to join our team. As a Closing Agent, you will be responsible for ensuring a smooth and efficient closing process for our clients' mortgage transactions. The ideal candidate will have a strong understanding of mortgage lending, excellent communication skills, and the ability to manage multiple tasks with precision.

Qualifications:

• Proven experience as a Closing Agent in the mortgage industry (At least 8 months).
• Strong knowledge of mortgage lending regulations and documentation.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Familiarity with industry software and tools.
• Ability to work collaboratively in a team environment.

Responsibilities:

•                 Validate Scheduling Notes in LOS and keep the title co notified about closing date/location/time.

•                 Review Loan Officer comments in LOS for specific instructions.

•                 Check if Rate lock and Loan Approval Date is valid.

•                 Review if Initial CD is disclosed.

•                 Check if the Early Close date is on or before closing date.

•                 Check if Borrower is current on his Mortgage Payments

•                 Validate Borrower/Co-borrower and NBS requirement.

•                 Update Vesting information as per Unsigned Deed and/or Clear to Close document.

•                 Validate Property Address on all the supporting documents.

•                 Review Appraisal for Occupancy Type, Property Type to match LOS.

•                 Validate Recession Date, Disbursement Date & First Payment Date base on Closing Date

•                 Set-up Escrow in LOS by validating Tax Certificate, VOM, Net online.

•                 Set-up Hazard Insurance based on Active Insurance Policy and the Servicing website.

•                 Pull Payoff if escrows are disbursed after last Payoff pulled date and update on LOS.

•                 Update Title Fees and Payee Names on LOS from Title Fee Sheet at CI stage and from Draft CD at Collaboration stage.

•                 Update TRID - Refinance Payoff and Escrow Credit Transfer as per Latest Payoff

•                 Update TRID Contacts (Settlement Agent / Lender) in LOS

•                 Review and cure Tolerance as applicable.

•                 Review and update Highest Lender Credit honored as per LE and CD

•                 Run FHA Refinance authorization – Only on FHA Loans

•                 Review loan amount per guidelines and for any correction request U/W for re-final approval.

•                 Cash to Close to be setup based on loan product / sales notes.

•                 Run Automated Compliance Review

•                 Print and Validate documents for accuracy.

•                 Print and Post Closing Instruction into Title Co website.

•                 Update & complete all prior to CI Tracking Conditions

•                 Responsible for moving the file into Closing Instructions

•                 Validate Title Draft CD for final CD collaboration.

•                 Print and validate final docs for accuracy.

•                 Print and post final package on Title Co website.

•                 Update & complete all prior to Documents Out to Closing Tracking Conditions

•                 Responsible for moving the file into Documents Out to Closing milestone.

•                 Any deficiencies in loan post docs out must be addressed and revised docs are sent to title co.

•                 Communicate with title co about new docs and hold the responsibility until the loan gets closed with new docs.

• Specializes in delivering test services for project/application with a team of test specialists.
• The role performs tasks to understand Client requirements, prepare test strategy, provides effort and time estimates, identify dependencies, builds technical execution plan and reports status to management and Client.
• The role directs and works along with team to build optimized test scenarios, develop models and BDD test cases, develop automation, execute test cases, resolve technical issues, manage defect cycle , mentor and enable skills of the team and to provide technical direction to the team.
• The role has deep skills in core testing, technical testing, business domain, testing method/tools along with good skills in managing team and understanding of project management.

• 3-5 years experience only when candidate has banking project experience (Has UAT, banking domain experience)
• Has a very good communications skill.
• Has very good communications skill.
• Has UAT, banking domin experience.
• Used test management tool.
• Has ALM (Application Lifecycle Management) experience.

Hi! We’re Smartsourcing, looking for a Finance Associate who can work with us full-time and on-site!

Earn up to P26,000!

Where?