We are looking for a Finance Analyst who will support the day-to-day operations of our Bermuda Reinsurance Finance team.

Position Description

The Merchant Support Team Lead position will be part of our Award-Winning Customer Support team and will be responsible for managing a team of approximately 15 Merchant Support Representatives taking inbound merchant requests through telephone calls, emails and chat sessions.

Specific Responsibilities will include:

• Ensures that staff performance is in compliance with established procedures and meets or exceeds departmental performance standards.

• Provides daily direction and communication to representatives.

• Provides feedback, coaching and training to meet performance objectives.

• Provides statistical, performance feedback, coaching and development on a regular basis to each representative. Writes and administers performance reviews for skill improvement.

• Conducts regular call evaluations and audits to monitor team member’s adherence to quality and departmental policies on customer interactions.

• Addresses disciplinary and/or performance problems according to company policy. Prepares and communicates documentation with representatives. Makes effective/appropriate decisions relative to corrective action as required.

• Shares continual responsibility for deciding how to manage representatives ensuring customer requests are handled efficiently and effectively.

• Ability to handle and resolve escalated customer concerns.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

The Client Configuration Management (CCM) team provides client configuration and implementation expertise involving a unique set of skills with highly specialised knowledge of complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, merchants, third party processors, non-traditional clients, state-owned entities, and direct connect merchants.

What an Implementation Analyst does at Visa:

An Implementation Analyst is a client facing and an individual contributor role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

In this role, you are expected to:

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets.
• Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to rollout a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
• Meet all milestones and deliverables in a timely manner.
• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact. This includes the setup of new products and services.
• Provide initial consultation and guidance on clients’ requests and needs, which also includes discussion of processing implications and completing questionnaires.
• Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire) in detail to ensure completeness and accuracy. This includes highlighting discrepancies, inconsistences and incomplete information.
• Ability to translate technical information to business language in order for clients to gain a better understanding of the changes.
• Participate and/or Lead conference calls associated with client configurations – this may include internal and/or external clients.
• Ensure execution of all deliverables including ownership of implementation and packet management.
• Prepare accurate estimation and processing of billable tasks.
• Attends project kick off meetings with client and Visa project team.
• Prepare and maintain configuration checklists/profiles associated to assigned clients and/or markets.
• Provide problem resolution support for production and testing configuration changes.
• Report client incidents and manage to resolution.
• Provide 24 x 7 support for escalated inquires related to client configuration changes (i.e. cardholder declines from a new card program set up or testing interruptions).

• Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications.
• Provide responsive, accurate, and timely communications to internal and external stakeholders.
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments.
• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations).
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).
• Represent customer system and operational requirements to internal Visa organizations.
• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.
• Contribute to department processes and procedures.

Why this is important to Visa

The Implementation Analyst (individual contributor) develops configuration expertise in the overall set up of client programs from a business, client and technical perspective within Visa. Clients include financial institutions, third party processors and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for low to mid complexity programs, projects and other implementation activities for clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.

· Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.

· Provides quality and technically-based opinion on product standards and product classification and certification.

· Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity

Summary Description

Responsible for all accounting-related activities, including managerial accounting, high level accounting and finance activities of the company. Ensures the company follows all reporting guidelines and procedures as well as tax compliance.

Key Responsibilities

Finance:

• Manage all accounting operations including Billing, A/R, A/P, GL, and Counsel, Cost Accounting, Inventory Accounting and Revenue Recognition.
• Coordinate and direct the preparation of the budget and financial forecasts and report variances.
• Prepare and publish timely monthly financial statements.
• Coordinate the preparation of regulatory reporting.
• Support month-end and year-end close process.
• Ensure quality control over financial transactions and financial reporting.
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.
• Maintain internal safeguards for revenue receipts, costs, and team and organizational budgets and actual expenditures.
• In coordination with Regional Controller, establish financial and operating benchmarks, budgets, program monitoring, and reporting standards on bi-weekly, monthly and annual basis.

Tax Compliance:

• Develop the organization's tax compliance program to ensure all internal practices adhere to applicable laws, regulations and policies.
• Review and submission of reportorial requirements to the BIR and other regulatory agencies.
• Application of tax treaty reliefs and residency certificates to preferential tax availments.
• Review of Transfer Pricing Documentation (TPD) in coordination with external accounting firm.
• Overall management of tax accounting, corporate tax reporting, and coordination with the branch document controller for document archiving.
• Inspect legal means of reducing tax liability and analyze income tax deductions.
• Participate in the creation and implementation of the organization's tax strategy and guidelines.
• Managers and ensures company's use and compliance with tax incentives with PEZA and its regulations.
• Leads major tax-relevant projects/initiatives.
• Act as the company's representative for BIR meetings regarding tax audit and other related tax issues.

Tax Audits/Cases/Refunds:

• Management and coordination with external legal consultants for the efficient closure of BIR tax audits and local tax inspections and investigation, including cases pending with the courts.
• Responsible for overall management of VAT refunds with the BIR.
• Responsible for official correspondences with the tax authorities and regulatory agencies in matters of tax compliance and registrations/accreditations of the Company.

Tax Planning and Support/Risk Management:

• Conduct research and study on tax minimization and tax efficiency initiatives and management of any tax exposure of the company.
• Provides tax update, advisories and tax trainings for the employees.

Compliance:

• Review company internal controls, specifically the Financial Process Control Documentation.
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

About Rentokil Pest Control:

The world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens, we are a government accredited learning organisation that delivers training, qualifications and opportunities to our valued colleagues.For you as a pest control technician, every single day is different as we deal with a range of creepy crawlies, ranging from rats to bed bugs, so you should be prepared to get your hands dirty.

Do you have what it takes? If you want to be considered for this role you will need:

QUALIFICATIONS

• Candidate must possess at least Bachelor's/College Degree in Accounting/Finance preferably CPA
• At least 5 Year(s) of working experience in the related field in accounting and financial

Required Skill(s):

• Good analytical skills and an eye for details
• Good organizational skills
• An excellent understanding of Accounting principles
• Commitment & motivation
• Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Finance
• Experience in Big four auditing firms is a plus
• Highly familiar with tax matters and internal control principles
• Proactive and with a Can-do attitude and able to work under tight deadlines
• Highly professional to work with other functional and cross-functional teams
• Proven integrity and maturity to accept added responsibilities
• Excellent command of English, both written and verbal

Knowledgeable in

• Management Reporting
• Budgeting and Variance Analysis
• Philippine Taxation
• International Reporting Standard
• Fixed Assets
• Accounts Payable
• General Ledger
• Proficient in MS Office
• Applicants must be willing to work in Brgy. Kalawaan Pasig City
• Full time position available

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Group Personal Accident Insurance
• Group Term Life Insurance
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Hi! We’re Smartsourcing, looking for a Junior Accounting Assistant who can work with us full-time and on-site!

Where? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu

Be a part of the Smartsourcing crew !

Smartsourcing was born with the purpose of changing people’s lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.

Job requirements

As a Junior Accounting Assistant,

You will be responsible for assisting with various accounting tasks and financial record-keeping. You will work closely with the accounting team to ensure accurate and timely processing of financial transactions. The ideal candidate has strong attention to detail, excellent organizational skills, and a basic understanding of accounting principles.

Some of the things we’d expect you to do are to…

• Assist with accounts payable and accounts receivable processes.
• Prepare and process invoices, expense reports, purchase orders, and Cost of Goods & Services (COGS).
• Reconcile bank statements and credit card transactions.
• Assist with month-end and year-end closing procedures.
• Maintain accurate and up-to-date financial records.

We would need you to be or have the following…

Here’s why we think you’d love working at Smartsourcing…

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We’re proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• Above-industry salary package
• Day Shift
• Fixed weekends off
• HMO coverage for you and your dependent/s after one (1) month
• Free lunch every day
• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• Subsidized gym membership at Anytime Fitness
• And so much more!

As Accounts Payable Support,

You will be providing financial, administrative and clerical support to the organisation. Your role is to complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices. You will also highlight the day-to-day management of all payment cycle activities in a timely and efficient manner.

Some of the things we’d expect you to do are to…

• Take phone calls from suppliers.
• Prepare AP reports from Pronto.
• Prepare weekly payment forecast.
• Liaise with internal stakeholders to prioritise payments.
• Prepare ABA files for weekly pay runs.
• Reconcile supplier statements with their accounts on a weekly/monthly basis.
• Ensure all AP invoices are loaded into Redmap for approval.
• Ensure all AP invoices are coded appropriately in Redmap before posting to Pronto.

Hi! We’re Smartsourcing, and we’re looking for Accounts Payable Support who can work with us full-time and on-site!

Where?

The Client Care CX Team aims to empower the Client Care organization to sustainably reduce clients’ effort with fast, easy and effective service models and resolution. This team works with the different function leads of Client Care.

The CX Analyst is an individual contributor responsible for supporting the Client Care CX bodies of work. This role requires financial, operations, CX Center of Excellence, or contact center background.  The candidate must demonstrate capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. 

The role requires a keen insight into Client Experience data, best practices, and calls for project management skills, collaboration and partnership with business leadership across Client Care.

• Partnering with the Client Care leadership, Technology, and survey vendor to support Client Experience NPS survey initiatives.
• Leverage Data Analytics to provide actionable insights in improving NPS survey management and survey returns
• Strong Project Management skills to manage issues, and lead process improvements
• Executive communication that is able to tell a compelling story about the state of Client Experience surveys

This position is to be based in Pasay City, Philippines and may or may not present relocation or sponsorship assistance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Position Description:

The Customer Service Representative will be part of our award winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Customer Support Representative, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls.

Specific Responsibilities will include:

• Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators

• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues

• Thoroughly and efficiently document cases in customer relationship manager system (Salesforce)

• Update cases (Salesforce) with current status of all ongoing issues and merchant contacts

• Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity

• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program

• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders

• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed

• Ensure close communication and information sharing with global compliance colleagues

• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing

• Upload individuals and entities into a screening system for ongoing sanctions screening

• Support daily, weekly, and monthly reporting to monitor sanctions screening processes

• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

(This role will support the US-based Global Sanctions team and as a result will work Pacific Time Zone business hours.)

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity
• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program
• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders
• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed
• Ensure close communication and information sharing with global compliance colleagues
• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing
• Upload individuals and entities into a screening system for ongoing sanctions screening
• Support daily, weekly, and monthly reporting to monitor sanctions screening processes
• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Working within the Account Management department of AireSpring, Account Manager Support will act as support for the Account Management Team. This team's overall mission involves maintaining the company’s existing relationship with a client or group of clients in order that they will continue using, or growing, the company for business. In this role, you will be responsible for working with the direction of assigned Account Managers and their leadership on identified client requirements so the company can best meet those requirements.

Experience

Account manager support are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within an Account Management organization. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHAT WILL YOU DO

• Social Media Management:
• Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
• Respond to customer inquiries promptly, providing accurate information and resolutions.
• Customer Engagement:
• Build and maintain positive relationships with customers through social media interactions.
• Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
• Issue Resolution:
• Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
• Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
• Content Sharing:
• Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
• Feedback Loop:
• Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
• Advocate for improvements in our products and services based on social media feedback.
• Social Media Guidelines:
• Adhere to company guidelines and policies when representing Tractive on social media platforms.
• Maintain a consistent and professional brand voice.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 1-2 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Familiarity with pet-related products or services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Passion for pets and an understanding of their needs.

Hi! We’re Smartsourcing, looking for Desktop Support who can work with us full-time and on-site!Where?