Total Number of Openings
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Global Service Center Overview:
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
Responsibilities for this position may include but are not limited to:
- Attends to/resolves Global Aviation and North America C&I customers’ requests, inquiries and disputes
- Answers calls and responds to emails
- Documents calls and emails in Salesforce (case management system)
- Coordinates with various groups in Commercial Products supporting the Aviation and C&I business in the resolution of cases (ideal number of days to close a case should be between 3-5 working days)
- Performs the necessary analysis and research in resolving difficult and critical cases
Required Qualifications:
- Bachelor's Degree in any business-related course
- Minimum 2 years work experience
- Good in oral and written communication
- With analytical and problem-solving skills
- Can multi-task and can work independently
- With good attendance record
- Open to be assigned to any shift as needed by the business
- Must be a good team player
Preferred Qualifications:
- Knowledgeable in SAP and Salesforce
- Experience in phone support function
Relocation Options:
Relocation will not be considered within Chevron parameters.
International Considerations:
Selected candidate will work in the Philippines under the local payroll system and benefits.
Chevron participates in E-Verify in certain locations as required by law.