JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.

Duties and Responsibilities

• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Manage and process all inquiries and orders from all receipt methods
• Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
• Manage the organization of Domestic and International shipments as per Inco terms
• Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
• Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
• Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
• Investigate and process Credits & Return Goods Authorizations and Debits
• Communicate proactively with internal and external customers regarding order status
• Route customer contact inquiries to appropriate resources
• Work cross-functionally to ensure that accurate information is maintained in SAP
• Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
• Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
• Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
• Investigate and resolve service issues reported by customers or as requested by Abbott
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Creating process documents in line with our Quality Management System
• Other duties as assigned

Key Position Competencies

• Functional Technical skills
• Self-Starter – ability to work on their own initiative
• Problem Solving skills
• Drive for Results
• Confident, can-do attitude.
• Dealing with ambiguity
• Dealing with complex tasks – where issues can have consequences across multiple departments.
• Proven record of multi-tasking
• Time Management
• Written Communications
• Customer Focus

Minimum Qualifications

• Previous customer service experience required (in the healthcare industry preferred but not essential)
• Must be proficient in MS Office including Excel, Word and Outlook
• Proficiency in an ERP System (preferably SAP)
• Experience handling tasks where attention to detail is critical to success
• Experience of shipping, domestic and export traffic terms, documentation and procedures.
• Thorough understanding of Customs regulations and Export controls
• Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
• Experience auditing documents and project requirements.
• Knowledge and comprehension of basic contract terms and conditions
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to react to situations with a strong sense of urgency
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years of working experience in the related field required
• Knowledge of SAP or ERP applications required
• Proficiency in the Korean Language

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

We are seeking a highly skilled backend developer to join our team. The ideal candidate will have experience in .NET Core, Azure, microservices, SQL, and AKS. In this role, you will be responsible for designing, developing, and maintaining the backend of our applications.

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.

• Manipulate data using Python or SQL Server; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply techniques such as decision trees and clustering.

• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of financial information. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support during night shift corresponding to Bermuda working hours and be part of the Finance team.

The Datawarehouse Developer has responsibility of development and maintenance of Reinsurance Datawarehouse Application used extensively by Reinsurance business teams. The Senior Datawarehouse Developer will work closely with the rest of the Arch Re product management team and business peers to effectively execute Datawarehouse project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment.

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

Job Responsibilities

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

This role is primarily focused in contributing to the development of visual marketing and communications projects and execution of visual strategy which includes layout, design, and production activities for graphic-design artworks.

• Create appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms
• Lay out bid documents, capability statements and other work winning materials
• Assist in designing and executing design concepts for executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use  
• Create and edit materials for events and campaigns
• Coordinate the production and distribution of printed materials
• Assist in reviewing, gathering, and maintenance of the project and staff photography library and other existing assets
• Assist in managing AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

•   Deliver world-class customer service through monitoring and coaching teammates

•   Champion a world-class Employee and Customer experience

•   Promote employee Engagement

•   Facilitate career development among team members

•   Delivery of service level, coaching, budget (overtime, handle time, NPS etc) and other key metrics

•   Ensure Attendance and Adherence expectations are met

•   Partner with workforce planning teams to deliver around-the-clock support 

•   Actively participate in hiring and development of support and mentor staff members

•   Partner across teams and departments for process improvement

•   Goal setting with peers

•   Partner with Teammates to agree on and monitor Performance plans

•   Participate in and lead customer experience calibration sessions

•   Conduct regular evaluations and provide performance and behavior feedback to Teammates

•   Coach for consistent improvement

•   Compliance to Key Controls, timekeeping and other policies

•   Demonstrate and model Visa behaviors 

•   Execute Leadership strategies and tactics

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

ABOUT AVIDd:

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

At Team Avid, we are committed to building a global organization that promotes and celebrates diversity and inclusion—drives innovation in a fun and highly-collaborative culture.  We pride ourselves on our core values:  We are empowered, trusted, inclusive and passionate.

Come join us supporting the next phase of our strategic growth and transformation, including our rapidly expanding subscription software business.

RESPONSIBILITIES AND DUTIES

• Configuring the company SharePoint system to specified requirements.
• Extending SharePoint functionality with forms, web parts, and application technologies.
• Maintaining and updating SharePoint applications.
• Respond to internal tickets from end users requiring SharePoint assistance.
• Manage site content, collection, permissions, security, governance, migrations, and upgrades.
• Diagnose and resolve performance problems.
• Assist in evaluation of SharePoint-related solutions.
• Implement new features and functionality.
• Assist SharePoint administrators in troubleshooting application and deployment support issues.

QUALIFICATIONS & SKILLS

• Associates or bachelor’s degree in computer science or software engineering.

• 3+ years of experience in the hands-on development and delivery of SharePoint solutions and tools.
• Translate user requirements and functionality into technical design specifications and workflows.
• Write and maintain documentation, including standards, procedures, high level, and low-level designs.
• Good understanding of the different design patterns.
• Ability to project manage.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Remote
#L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

POSITION DESCRIPTION

Position Title: Employee Engagement Officer

Location: Metro Manila Reporting to: Country Manager

As the Employee Engagement Officer, this role works to improve the level of engagement, satisfaction, and commitment among employees in our organization and assumes complete accountability for designing and implementing strategies and initiatives that foster a positive work culture and enhance the overall employee experience such as Virtual and in-person events. Creativity and relationship-building skills with employees, business leaders, and the community is vital for this role.

A SNAPSHOT OF YOUR ROLE
• Leads in developing strategies, budgeting, and initiatives to promote and achieve a culture of excellence and employee engagement.
• Leads in the development and delivery of the organization’s calendar of activities such as Birthdays, Anniversaries, Monthly Events, Community Service, and other morale-building activities.
• Interact and collaborate effectively and positively with individuals of all levels of the organization, including the employees themselves to ensure the organization is showing appreciation and recognition for its employees.
• Work with the Marketing team and other related departments for site-wide communications, promotional materials, upcoming events, activities, and social media posting.
• Utilise appropriate and available communications channels to ensure key messages reach target audiences at agreed intervals, in line with corporate guidelines.
• Keep accurate records, produce reports and provide statistical data for analysis and performance management purposes.
• Expected to support key internal and external relationships with (but not limited to):

o Suppliers
o Change & Capability Team
o Manila Operations
o Internal business counterparts

A BIT ABOUT YOU
• At least 3 years of Employee Engagement experience
• Experience in BPO setting is a plus!
• Good communication skills
• Must be willing to work onsite

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

Customer Care Consultant

Reporting to: Team Lead

A SNAPSHOT OF YOUR ROLE

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Care Consultant, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

Customer Care Consultants are the first point of contact to deal with existing or potential customers’ enquiries. The role is required to establish effective relationships with the customer by gaining trust and respect and in turn generating customer information in order to deliver a solution

You’re the genie that fulfils our clients and customer’s needs. You’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:

• Provide a first class customer service experience to our clients.

• Providing smart, effective and efficient service to customers.

• Act quickly and decisively in determining customer needs.

• Promote the campaign as a leading Energy provider by delivering quality customer service to new and existing Simply customers.

• Respond to enquiries about gas and electricity (depending on geographic location) and various client promotional offers.

• Identify sales opportunities, up selling and cross selling of products to new and existing customers.

• Address complaints or fault inquiries and transferring calls as required to appropriate personnel in order to achieve a positive customer outcome.

• Comply with all Quality requirements and scripting at all times.

• Ensure all privacy requirements are adhered to accurately enter all data including relevant and appropriate notations on customer files.

• Implement and observe all Acquire BPO conditions of employment and policy guidelines (with particular regard to personal conduct, presentation, behaviour).

• Commitment to maintain all company workplace health and safety procedures.

• Perform various duties and projects as allocated by the Team Leader or members of Management.

• Contribute to an effective monthly one-on-one progress review with the Team Leader.

• Respond to Performance Improvement Plan stipulations and any coaching requirements.

• Actively participate in team and department activities.

A BIT ABOUT YOU

• Excellent in customer service.

• Previous experience in a customer service environment is mandatory.

• Sales background, ideally in a Contact Centre environment.

• High level of literacy and numerical skills.

• Ability to effectively use computers and IT systems.

• Clear and Effective communication skills.

• Sales and Negotiation skills.

• Ability to work under pressure and maintain a positive attitude.

• Able to manage time effectively, works with a sense of urgency whilst maintaining attention to detail.

• Relates well to all kinds of people, able to build rapport and out people at ease.

• Results orientated with the ability to meet targets.

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Exceeding/on target scorecard rating.

• Exceeds accuracy goal.

• Meeting settlement deadlines.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

JOB DESCRIPTION:

Job Description
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located in our office at Manila, Philippines. This role is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This job description will be reviewed periodically and is subject to change by management.

Key Areas of Accountability : 

Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. Review and respond to all emails with professionalism, accurate information and timely follow up. Properly document customer interactions by recording details of inquiries, complaints, and comments as well as actions taken. Utilize all resources to resolve any issues or potential concerns regarding a customer, product or system. Obtain knowledge of businesses processes to resolve proactively and seek assistance from the leadership team as necessary. Understand and review Credits & Return Goods Authorizations, and Debits. Take note of concerns received from customers and liaise to Support Team or Specialists for resolution. Work with Domestic Customer Service Management in identifying and documenting areas of process changes or improvement. Work with Distribution Centers, supply chain and sales as needed to manage customer expectations and ensure order fulfillment requirements are met. Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, and SharePoint to accurately provide information to all inquiries and follow business guidelines. Execute applicable Quality System processes. Support Sarbanes-Oxley (SOX) compliance. Other duties as assigned 

Job Specification 

Must be proficient in MS Office including Excel, Word and Outlook 
Must have good keyboarding and typing skills 
Must have customer service experience, preferably on phone support/tasks Must be able to multi-task and meet deadlines 
Must be able to work independently and on a team. 
Must be willing to work night shift

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Management

● Identify growth and development opportunities for team members

● Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management

● Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.

● Ensure that team members are properly trained and working consistently to meet client needs.

● Ensure that the team meets company and client-specific KPI targets.

Logistics

● Ensure that team members and equipment needs are met to sustain service levels.

● Recommend/suggest relevant alternatives to the product or tool being used by the company.

Internal Coordination

● Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.

● Relay consistent issues to Service Delivery Manager in a timely and efficient manner .

● Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be .

● Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery on the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.

● Identify opportunities for continuous improvement and additional client value, discussing directly with the Client experience Manager.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

● Curious and authentic, just like us! #beboldr

● Passionate about learning and developing relationships with clients

● Analytical and a problem solver

● Strong English Communicator - both written and oral

● Able to multitask and prioritize

● Adaptable to change and attentive to detail

● Able to work well in a team environment

● Able to reduce frustration on heated topics by listening and being solutions-oriented

● Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic

● Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE…

• Three years of supervisory experience in a related field (especially email and chat support).
• A general understanding of content moderation.
• At least 2 years of college undergraduate.
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce IQ, Salesforce).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

What we expect of you, day to day

In this role you will be primarily responsible for assisting implementation and ongoing monitoring of adherence with compliance controls associated with the regulatory compliance obligations of Visa Payment Limited. Primary focus is on (but not limited to) Payment Services Regulations, Wire Transfer Regulations, Bribery Act, Criminal Finances Act and their application.

• Testing controls that are being performed by wider business first line teams as well as compliance teams.

• Assisting with enhancing First Line of Defense (FLOD) and Monitoring Frameworks to ensure compliance with regulatory requirements.

• Monitoring that risks are being adequately managed.

• Monitoring performance and consistencies across the function and feeding back to the Regulatory Compliance Director and/or Senior Manager.

• Acting as a catalyst for change and improvement in testing.

• Supporting on regulatory compliance reporting.

• Contributing to design, implementation, and on-going reviews (as necessary) of regulatory compliance.

• Contributing to the creation of new monitoring processes, process maps and documenting new procedures where necessary.

• Assisting with formulation of management information and regular reporting, including but not limited to, local dashboard and metric reporting on compliance findings and progress with projects.

• Contributing to the continuous promotion of a strong culture of compliance, including assisting with  delivery of any necessary training and communications.

• Contributing towards the ongoing development  of effective relationships between all relevant Visa Payments teams and their relevant counterparts within the wider Visa organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role you will be primarily responsible for supporting the Regulatory Compliance function with implementation and ongoing monitoring of compliance controls associated with the regulatory compliance obligations of Visa Payments Limited.

• Assisting the business and Regulatory Compliance function in the continuous monitoring of our First Line of Defense (FLOD) controls and Monitoring Framework to ensure ongoing compliance with regulatory requirements.

• Ongoing monitoring, of second line of defense (SLOD) controls.

• Assisting with ongoing internal projects.

• Supporting the Regulatory Compliance function with obtaining information to support internal audits and regulatory requests

• Contributing to design, implementation and on-going reviews (as necessary) of the approach and  framework of the regulatory compliance team.

• Supporting the Regulatory Compliance function as required on projects and any other ad hoc regulatory compliance projects.

• Supporting  the function’s regulatory incident management framework.

• Assisting with  the compliance function regulatory training obligations.

• Contributing to regulatory  horizon scanning, including but not limited to consideration of potential business impact, proposed regulatory changes, system & control assessments in line with upcoming changes.

• Ability to construct regular reporting, such as metrics and dashboards.

• Supporting the promotion  and embedding a culture of compliance, including providing input to any relevant training materials to be distributed across Visa Payments Limited.

• Collaborate with relevant stakeholders with regulatory compliance matters.

•  Proactively evaluate current processes and identify any weaknesses.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Analytics & Insights Competency Training Manager will oversee the learning and development of Manila Regional Center talent pool.  He drives the development/design and deployment of competency-based learning program curriculum and provides various functional/technical training tools and initiatives to help upskill associates. 

Responsibilities

Competency Building  
Has in-depth understanding of the roles within the business and develops competency-based model in upskilling talents. 

• Identifies the essential functions of each job:  Skills, Knowledge, and Attributes. 
• Clearly defines the set of competencies needed to perform the job effectively and links it closely to the CS Accreditation Process and the CS Code 
• Discover gaps in competencies and provide training interventions to fill those gaps. 
• Prepare employees for career growth/advancement.  

Onboarding
Owns the onboarding process and supports the smooth transition-in of all new entrants. 

• Executes and refines the existing New Hire Onboarding Program with a defined 30-60-90-day plan in order to effectively prepare new hires to succeed & grow in their roles.
• Executes and refines the existing Interns Onboarding Program  
• Enables a shorter learning curve for all new entrants through provision of comprehensive orientation and training. 

Training and Development
Collaborate with local stakeholders to identify, minimize & eliminate performance gaps, with specific focus on defined Analytics & Insights core competencies. 

• Leverages multiple modalities such as instructor led training, digital learning & coaching.  
• Promotes an organizational culture that facilitates tacit and explicit knowledge sharing and organizational learning. 
• Fosters self-directed learning & professional development; support learners with prioritization, time-blocking & other resources. 
• Applies agile learning & instructional design principles based on sound learning theory.  
• Designs and develops an associate curriculum that includes internal & supplier sourced learning assets like a central resource library, knowledge articles, eLearning, videos and job aids, measure effectiveness. 
• Sets & reaches goals for classroom attendance & digital learning adoption, coordinate logistics & assign trainers. 
• Supports company-wide learning & performance initiatives, as needed. 

Engagement Support
Supports the leaders in maintaining and/or improving the engagement level of the Manila Regional Center associates through the introduction of various learning and development efforts.

• Helps minimize turnover and build high-performing teams through the creation of an environment where everyone has the necessary learning and development tools to succeed in our dynamic, highly technical industry.
• Upskill leadership teams on motivating individuals, elevating & rewarding performance.

Others

• Operate in a hybrid physical-virtual and multi-cultural environment, liaising and building excellent relationships with internal and external customers
• Recommend and implement improvement plans when necessary
• Other duties and responsibilities as needed

As a Training Manager for our Appointment-Setting Teams in the Philippines, your primary responsibility is to design, implement, and continually enhance our training programs to equip our teams with the skills and knowledge necessary to excel in their roles.

Responsibilities:

• Collaborating with Team Leads and Training Team members to design and develop training programs for new hires and existing team members.
• Ensuring that training materials and methods are engaging, up-to-date, and outcome focused.
• Implementing training programs and measuring effectiveness through target delivery, feedback, formalized assessments, surveys, skill demos, and other ways
• Developing and improving our onboarding process for new appointment setters, ensuring a seamless integration into the team.
• Initiating improvement projects and monitoring their effectiveness, ensuring that changes contribute to better performance.
• Collaborating with senior management and internal stakeholders, aligning training objectives with organizational goals and strategies.
• Regularly communicating progress, results, and challenges to stakeholders.

• A minimum of 5 years in a Training Manager role.
• Previous exposure to the sales environment ideal, though not a must.
• Proficiency in building training program content and materials.
• Demonstrated leadership capabilities.
• The ability to serve as a role model, mentor, and coach.
• A consistent record of high performance in previous similar roles.
• Strong background in quality assurance.
• Proven project management and team leadership skills.

We value individuals who embody the following qualities and traits: 

• Proactive, adaptable, and flexible. 
• Willing to go the extra mile to achieve desired outcomes. 
• Committed to continuous improvement and open to experimenting with new approaches and techniques in work processes. 

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

ESSENTIAL REQUIREMENTS

• Excellent communication and interpersonal skills

• Ability to work under pressure with a willing-to-learn and “can do” attitude

• Good organizing and planning skills

• Bachelor’s degree in Business Administration, Marketing or a related field (preferred)

• Knowledge of Salesforce and Oracle would be advantageous

• Proficient computer skills (MS Word, Excel, PowerPoint, Outlook)

• Fluent in English language essential (French and/or German language advantageous but not essential)

Strategic Analytics is a new, growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the technical needs of the Strategic Analytics team. The focus of the position is to create and support dashboards developed in Microsoft Power BI, R/Python, and other visualization software that will assist the business in uncovering actionable insights. As a key member of the team, you will work closely with business users, data engineers, and data scientists to provide customized visualizations that facilitate an interactive and user-friendly experience.

• Accurate and timely turnaround on all payables for various entities  
• Actively monitor AP mailboxes for incoming invoices and vendor statements  
• Code invoices using complex GL, cost center and intercompany allocations 
• Assist with projects that entail problem solving, analysis and reconciliation 
• Provide excellent customer service to internal and external customers  
• Meet various deliverables for monthly and quarterly financial close   
• Collaborate with the AP team for best practices and process improvement 

AECOM is seeking a Copywriter to be based in Manila, Philippines

The role is primarily responsible to provide copywriting services across a spectrum of internal and external communication channels. This includes supporting key priorities and initiatives that help strengthen the engagement of employees, existing and potential clients, media, and broader audiences, with AECOM’s brand and work. 

• Develop content for a spectrum of internal and external communications such as announcements, posters, digital campaigns, employees/client newsletters, social media posts, website, marketing brochures, reports, qualifications, and project sheets
• Produce high-quality copies in compliance with AECOM’s style, language, and tone
• Proof-read and edit marketing collaterals, executive emails, speeches, proposals and presentations, video subtitles, and translations for internal and external distribution
• Desk research to source and validate content, and to identify opportunities to differentiate and strengthen AECOM brand
• Participate in discussions on project requirements and seek approval from key stakeholders on projects for publication
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
• Contribute specialized expertise and provide key updates to manager on project status
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions and alternatives to manager
• May support junior members of the team in addressing routine issues