Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Identifies needed resources for projects, defines and assigns major project roles.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.

• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.

• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.

• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.

• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.

• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.

• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

• May work at client sites from time to time requiring some travel.

• Other related duties assigned as needed.

What you will bring:

• Must have skills/tools/experience -- Extensive knowledge of project management standards, processes, procedures and guidelines; Agile Methodology

• Nice to have skills/tools/experience -- Any voice technology experience such as Avaya, Nice, Genesys, Nuance IVR, Voice Biometrics, NLU (Natural Language Understanding)

• Must be amenable to work on a hybrid setup. Office location is at Ecoplaza Building, Magallanes, Makati (near EDSA Magallanes MRT Station)

• Must be amenable to work either EMEA or US hours

• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)

• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of financial services industry

• Knowledge of company’s products and services

• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum

• Demonstrated skill in managing project budgets and timelines

• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints

• Excellent analysis, problem-solving, team, conflict management and time management skills

• Excellent verbal and written communication skills

• Ability to interact effectively with executive level clients

• Ability to set clear expectations, manage team performance and build high morale among team members

• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Investor Solutions

The creation of Asset Owner Solutions stems from many years of servicing multi-asset, fund-of-fund clients. Clients have been requesting solutions that provide full transparency on their portfolios which include fundamentally private equity funds as well as equities & bonds, investors need to know the finer details of their total portfolios and they are required to “drill down” into their underlying assets and sub-portfolios. Technology and data solutions are becoming more important to deliver these services.

Job Summary

• Periodic preparation and delivery of pre-agreed reporting for various clients’ portfolios
• ETL – Extract data from PDF documents, web forms, and Excel templates; Transform into applicable format; and Load into relevant data repository
• Provision of initial observations to clients
• Data report provision and review to third parties as per client requirements
• Provision of ad-hoc analysis or reports
• Handle resolution of queries and communication with clients and third parties
• Assist in the implementation of change requests including project work in new client onboardings
• Design and review reporting output and deliverables to meet client requirements and new business objectives
• Participate in workshops and requirements gathering sessions with clients and take action with the wider team on achieving targets
• Continuous review of the processes and procedures within AOS, take initiatives to improve the control environment of reporting output and deliverables to clients and identify ways to improve the efficiency of AOS
• Play an integral role in the development and implementation of new data-focused solutions
• Document project tasks and group work, assign these to relevant parties and track progress
• Liaise with AOS colleagues, attending conference calls and advising on any additional project work or improvement activities
• Drive projects focused on automation/improvement of manual data extraction activities
• Conduct a first-pass review of work done by Data Analyst colleagues
• Assist the Data Manager in workload management, resource planning, and induction of new joiners

Personal Specifications

• Mathematical/statistical background
• Strong attention to detail
• Excellent organisational, prioritisation, and interpersonal skills
• A strong ‘Can Do’ attitude and ability to lead by example
• Strong ownership of tasks and sense of teamwork
• Ability to work independently
• Excellent written and verbal communication skills

The Project Manager for the Website Build Team at Pronto Marketing is responsible for managing the entire lifecycle of WordPress website development projects. This role involves coordinating with the web development team, stakeholders, and clients to ensure projects are completed on schedule, within budget, and to high-quality standards.

Responsibilities and Duties:

• Oversee the successful completion of website development projects from initial concept through delivery.

• Develop and manage detailed project plans, including defining scope, allocating resources, setting deadlines, and managing budgets.

• Coordinate with clients and the internal team to ensure clear communication and alignment on project goals and expectations. 

• Provide regular updates to leadership and project stakeholders

• Resolve or escalate any issues that arise during the project lifecycle.

• Ensure the website development process adheres to SEO best practices and integrates Google Ad services where necessary.

• Conduct post-project evaluations to identify successful and unsuccessful project elements to improve future processes.

• Identify potential risks/problems early in the project lifecycle and come up with ways to reduce the impact of these issues on the project's schedule and goals.

1. Maintains existing sales accounts, develop new ones and assists other related department/s in forecasting and achieving the sales budget.

2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients.

3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems.

4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts.

5. Ensures that all accounts in her areas are secured with proper credit recommendations; gives price quotations according to the given range/limit.

6. Monitors the flow of sales operations in every customer – from sales ordering to delivery & ensuring Account Receivables & Overdues are not beyond allowable credit terms/limit.

7. Monitors collection of receivables and counter receipt of sales invoices and delivery receipts.

8. Responsible to monitor Sika products handled by respective wodistributors and customers to ensure efficient inventory management and proper storage of Sika products.  

9. Adheres to the SPI established Quality and Environmental Management Systems and Quality Policy.

10. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

11. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

12. Ensures that the Safety, Quality and Environmental Management System is understood.

13. Ensures that all operating standards are adhered to at all times.

14. Strictly complies with company policies, systems and procedures, work rules and regulations.

15. Performs other responsibilities that may be assigned from time to time by the immediate superior.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
• Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
• Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
• Pivot between tasks regularly based on business need
• Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
• Support leadership and cross-functional teammates and actively contribute to key business initiatives
• Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
• Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 3+ years of Customer Support experience
• Highly committed to providing a great customer experience
• Strong written communication skills
• Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
• Able to hear and implement feedback quickly
• Team first mentality
• High attention to detail
• Proven ability to produce high-quality work consistently
• Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
• Dependable attendance and internet connection

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

We’re looking for a talented Brand Copywriter who excels at crafting compelling, on-brand copy that captivates customers and captures the essence of our products. If you’re passionate about storytelling, have a strong grasp of brand voice, and thrive in a fast-paced eCommerce environment, join us and help create memorable experiences that bring joy to our customers!

What you'll be doing:

Copywriting

1. Collaborate with other team members to brainstorm, concept, and develop compelling copy for site, emails, product copy, print, and more 

2. Utilize Tone & Voice documents for national brands and campaigns  

3. Create, edit, and proof own copy  

4. Partner with Marketing, eCommerce and Merchandising teams to meet brand and business goals  

5. Manage multiple priorities/projects under tight deadlines, working independently and/or with Copy and/or Design team members  

6. Clearly articulate copy recommendations and analyze briefs to gain clarity before execution  

7. Manage feedback positively with a focus on finding a win, win solution  

8. Be brand and customer-centric  

9. Assist in other copy projects as needed, plus perform other duties and responsibilities as assigned

Task Management

1. Manages multiple priorities and tasks under tight deadlines, working independently and/or with Copy and/or Creative team members.

2. Ensures the timely completion of deliverables. 

3. Looks for ways to improve processes and helps to define best practices to achieve project goals and optimization.  

4. Serves as a point of contact for projects and escalates challenges promptly. 

Organization Development

1. Attends weekly Creative meetings to discuss updates, ideation, and alignment.

2. Attends and participates in bi-weekly sub-function meetings to discuss updates, wins, and challenges. 

3. Attends and participates in cross-functional alignment or review meetings, teamwides, and local topics. 

4. Quickly gets up to speed on any project or technology. 

5. Establishes and enhances strong business relationships with cross-functional partners. 

6. Participates and attends continued learning programs to support knowledge building, enhance skills, and improve team efficiency and productivity. 

7. Supports any other projects that may be assigned from time to time by other Company officers. 

8. Ensures the harmonious relationship between self and the Company’s officers and co-employees in carrying out the job assigned. 

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• An online portfolio of writing samples with your application that reflects your experience, specifying which work was created 100% by you vs. by a team.  
• Bachelor’s degree in English, Communications, Journalism, Advertising, or equivalent work experience  
• At least 2 years of working experience writing and editing copy in a fast-paced eCommerce environment  
• Working knowledge of AP Stylebook  
• Appreciation for good design and a desire for excellence  
• Ability to support processes and proactively identify challenges while recommending solutions  
• Capability to meet deadlines and see projects through to completion  
• Resourceful and self-motivated attitude  
• Strong communication skills  
• Familiarity with Trello, Jira, or other project management tools  
• Desire to have fun at work! 

Location: The Brand Copywriter position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

You'll play a key role supporting our Corporate Client Services team, providing exceptional accounting administration services to your portfolio of clients.

You will be responsible for keeping the accounting books of accounts, management accounts and the preparation of statutory financial statements including XBRL financial statements.

Core Responsibilities:

• Responsible for processing financial information to trial balance and other ad-hoc financial information
• Ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting / information accurately and on time 
• Ensuring that support is provided to your manager to complete the accounts for the clients and be proactive in defining areas needing attention or support
• Know specifics of designated clients including understanding their structure and any agreements they have in place that will affect their accounts 
• Minimize risk to IQEQ by ensuring all procedures and checklists are followed 

Tasks / Duties:

• Prepare and assist in the preparation of full set of accounts, financials and other reports as required 
• Assist in drafting responses to accounting queries
• Closely monitor clients’ statutory deadlines 
• Raise any queries / issues to immediate manager in a timely manner
• Responsible for client portfolio and assist other colleagues within the team as required
• Ensure client database and all other reports are up to date and accurate 

Client Delivery:

• Deliver the quality works to the client and ensure all the requirements from clients are met. 

Management of Workflow:

• Ensure deliverables is prepared based on the standard set by the Singapore office

Fee / Time Management:

• Ensure that electronic time sheets are completed daily, and accurately for all hours worked

Systems:

• Understand and use best practice on financial reporting 
• Understand and use best practice on the software used by Singapore office (e.g. MS Office, Adobe, XERO, 5 Series, etc.)

Risk :

• Ensure relevant procedures and checklists are adhered to minimize risk of errors

Other :

• Undertake any additional reasonable requests as deemed by the firm

Salary: P50,000 to P70,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 3 years accounts payable experience
• Previous experience using ERP system
• Demonstrated ability to drive change through process improvement
• Experience in Other Admin type roles; with high volume transactions
• Flexibility to do more than AP (Be able to work with business as it evolves to help manage different Receivable, types including Accounts Receivable, and administrative tasks)

Nice to Have:

• Previous experience in the Retail industry
• Experience in MS AX and D 365 environments
• Experience in Concur
• Experience in Accounts Receivable, Lease administration

What will you do?

Main Duties:

• Contributing to technical development and training of finance team members
• Process Invoices daily, including working with other stakeholders to verify any errors
• Post the invoices accurately in system
• Working with supplier and sourcing teams to ensure stock is invoiced at correct prices in AP sub-ledger.
• Matching prepayments to invoices before end of month.
• Completing monthly creditor reconciliations for all suppliers including commentary for all reconciling items.
• Performing general administrative and behavioral tasks as required.

Beyond Accounts Payables:

Help work thru administration / management of different types of transactions including:

• Accounts receivable / Credit & Debt Management
• Financing Partners transactions (Afterpay, Zip, Latitude)
• Supplier Reconciliation
• Lease administration
• Customer and Supplier refunds

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

Partners with the hiring managers and the people team to drive and execute hiring for open vacancies – owns and ramp up projects

Responsibilities (how we will measure success

• Ensures all KPIs are achieved at target (minimum commitment: Productivity, Consistent Excellence and delivering high candidate experience levels and more).
• Proactively and independently drives one’s area of responsibility.
• Leads, guides and impacts overachieving team initiatives and projects.
• Responsibility for all dimensions of customer satisfaction of own vacancies nps and actively work on improvement.
• Partner with other TA partners and CERs

Key competencies for position and level

• Has an expert understanding of assigned BU, country, region or function in their scope and talent market.
• Understands and shapes the role and requirements and develops the right talent attraction strategy to ensure high quality of hire with reasonable time to fill and costs (incl, job ad channel strategy).
• Sources directly, identifies and wins over hard-to-find and scarce passive candidates across multiple channels.
• Actively grow and converts from talent pools
• Continuously improves talent assessment approaches, using IQ-EQs interview toolkit with assigned stakeholders ensuring structured interview approach and assessment of both internal and external talent
• Understand IQ-EQs reward strategy and benefits and is able to win over candidates with our purpose and values
• Expert understanding of candidates’ needs, requirements, situations, and aspirations and, based on this, negotiates offers and closes a very high-offer acceptance rate.
• Analyses and presents data from internal and external sources, takes ownership of action plans and leads conversations with assigned stakeholders.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Lives and actively promotes TA principles.
• Identifies areas of improvement and develops solutions with guidance.
• Shares know-how, best practices and experience within the team to increase excellence.
• Is a proactive expert and trusted partner to hiring managers up to L6; influences their decision-making and steers the hiring of their business unit in their scope
• Actively drives adoption of productive hiring culture and secures senior sponsorship at BU level.
• Adjusts their communication style to the audience and curates the information accordingly
• Is responsible for successful collaboration and partners with stakeholders HRBPs, and peers to increase the impact
• Owns, engages, trains and enables on TA-wide topics with business stakeholders applying data to influence decisions
• Manages escalations with appropriate solutions
• Ability to generate a high volume and high quality candidate pipeline under very tight timelines
• Advise stakeholders on market conditions

RA Specialist

Key Responsibilities

• Preparation and submission of regulatory dossier
• Able to deliver registration goals with minimum supervision
• Monitoring and follow-up of product filings for early approval of applications
• Revision of artworks including prescribing information to ensure regulatory compliance
• Product lifecycle management i.e. variations, renewals and post-approval commitments
• Participates in industry association to keep abreast of regulations
• Creation/revision of new/existing SOPs
• Management of quality activities i.e. product release, complaints handling, deviations, change controls self-inspection, trainings, documentations, risk management.
• Management of pharmacovigilance activities such as adverse event monitoring
• Audit of third party distributor
• Supports internal/external audits and implementation of corrective and preventive actions
• Able to develop and maintain good network internally and externally
• Performs other tasks and duties which may be assigned by the immediate supervisor from time to time

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

The Senior Corporate Analyst will focus on creating and analysing business and financial metrics to support transformational initiatives at AGS. This Analyst will leverage their business knowledge and expertise in interpreting financial and business data in data storytelling while transforming complex datasets into actionable insights for a diverse stakeholder group.

The role requires strong project management skills, and the ability to develop process models and technical specifications. The successful candidate will demonstrate excellent communication abilities, commercial acumen, and a proactive approach to process improvement and automation, all while managing multiple projects efficiently.

Join us to drive data-driven strategies and foster business success through impactful and insightful analysis!

Responsibilities

• Financial Analysis: Demonstrate a strong understanding of profit and loss statements, analyzing underlying business drivers to inform strategic decision-making.
• Data Storytelling: Utilize excellent data storytelling abilities to consolidate large datasets into actionable insights, presenting findings clearly and compellingly.
• Data Quality Management: Reconcile and manage data quality discrepancies, utilizing SQL queries to identify and resolve system issues effectively.
• Collaboration with BI Developers: Partner with BI Developers to support quality assurance processes for BI solutions, ensuring accuracy and reliability in data reporting.
• Consultation Services: Provide expert consultation to internal and external business users regarding new BI features and enhancements to existing systems.
• Data Governance: Contribute to robust Data Governance practices, focusing on data quality, management, business processes, and security protocols.
• Defect Monitoring: Monitor and triage Data Quality defects ensuring timely resolution and communication.
• Troubleshooting and Validation: Troubleshoot integration and build failures, analyze client delivery gaps and write SQL queries to validate data in Azure and Snowflake environments, identifying root causes and proposing solutions.
• Documentation Creation: Develop process models and technical specifications to guide developers and product teams in system enhancements.
• Best Practices Development: Actively participate in identifying, documenting, and maintaining team best practices to enhance operational efficiency.
• Communication Skills: Exhibit exceptional written, verbal, and data presentation skills to effectively convey analytical insights to diverse stakeholders.
• Commercial Acumen: Leverage knowledge of recruitment, recruitment services, or outsourcing environments to provide commercial insights and recommendations.
• Project Management: Engage in project management activities to oversee initiatives, ensuring timely completion and alignment with business objectives.
• Process Improvement: Analyze and simplify existing processes, identifying opportunities for automation; familiarity with automation tools is advantageous.
• Organizational Skills: Maintain a high level of organization and prioritization, demonstrating proactivity in managing multiple tasks and projects.

The Program Specialist is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The Program Specialist acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired promptly.

Responsibilities:

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake, sourcing, candidate shortlisting and interview scheduling, offer to onboarding, and contractor management.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Fieldglass, Beeline)
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process.
• Coach, manage, and oversee the performance of participating staffing suppliers.
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Maintain and update monthly activity and performance reports.
• Provide constant interaction via face-to-face, VC, email, and phone with clients, staffing vendors, and other partners.

The Program Specialist is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. The Program Specialist acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired promptly.

Responsibilities:

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake, sourcing, candidate shortlisting and interview scheduling, offer to onboarding, and contractor management.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Fieldglass, Beeline)
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process.
• Coach, manage, and oversee the performance of participating staffing suppliers.
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Maintain and update monthly activity and performance reports.
• Provide constant interaction via face-to-face, VC, email, and phone with clients, staffing vendors, and other partners.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Senior eCommerce Merchandiser (Contract) Reports directly to the Senior Manager, eCommerce Merchandising and is responsible for assisting in the formulation of online merchandising plans, providing direction and overseeing the execution of these for Balsam Hill’s International websites.

What you'll be doing:

Online Merchandising Planning

1. Shares in the development of site merchandising plans for various onsite content including site navigation, landing pages, homepage, product pages and more, to support new assortment and project strategies.
2. Uses data to provide information and make recommendation for strategies to be used for future plans.
3. Develops strategies for product recommendations and other personalization tactics based on customer buying history; coordinates execution.
4. Keeps product pages to visual standard and ensures product and marketing strategies are represented effectively.
5. Works cross functionally to develop site campaigns, plans and content.
6. Supports online merchandising roadmap initiatives to optimize user experience.

Project Planning and Management 

1. Provides direction for the task creation on project management tools for deliverables that support site merchandising plans.
2. Reviews dependencies and considerations and includes these in the planning of tasks and timings to ensure a smooth execution of the plans.
3. Understands risks and formulates mitigation measures to guarantee minimal business impact.
4. Coordinates with the Ecommerce Operations, Product Information Management, Digital Asset Management, SEO, Product Management, Marketing and Creative teams to accomplish site merchandising deliverables within set parameters and timelines.
5. Reviews and signs off on tasks assigned to verify accuracy and quality of the end result for all tasks within the project.
6. Ensures alignment of Creative projects with business goals

Site and User Experience Audit

1. Performs regular site audits to
   1. identify gaps and inaccuracies in product information, assets, or links that affects over-all user experience;
   2. optimize overall customer experience including product discovery and placement.
2. Understands site structure, pages, and integrations and identifies and reports the issues based on the audit.

Site Performance Reporting

1. Pulls and reviews site data to compare against KPIs. Extrapolates key findings and formulates actions.
2. Prepares and presents site performance reports to various stakeholders with clear next steps based on analysis.

Documentation

1.  Documents internal process and bridges identified gaps to ensure efficient process flows.

Other Duties and Responsibilities

1. Performs other duties that may be assigned from time to time.

What you bring to the table:  

• Bachelor’s Degree, preferably in Ecommerce, Marketing, Business Management, Economics, or Data related fields.
• Minimum of 5-8 years of relevant experience.
• Strong quantitative and analytical skills.
• Excellent written and verbal communication, and problem-solving skills.
• Passion for teamwork and collaboration, with an ability to build constructive and effective relationships with broad group of business partners.
• Highly literate in Microsoft Excel, Power Point, and Outlook; Experience working with Google Analytics and Power BI is a plus.

Location: The Senior eCommerce Merchandiser (Contract) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Duration: This post will run for five (5) months only.

Status: This is a contractual position with no benefits included.

Hardware Provision: Company-issued Laptop will not be provided.

Work Arrangement: Fully remote, PST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, Monday - Friday, 9 AM - 5 PM or potentially moving to EST depending on the market response.

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

Client is an innovative healthcare technology company that uses advanced AI to automate the creation of electronic medical records. Their mission is to streamline medical documentation, helping healthcare providers focus more on patient care. By leveraging AI algorithms, they ensure accurate and efficient record-keeping, improving both provider workflows and patient outcomes.

Role Overview:

This role involves being the main point of contact for new clients, guiding them through the onboarding process and gathering essential information. Responsibilities also include inputting client data into CRM systems, keeping records up to date, and providing client support and follow-up to ensure a smooth transition and address any issues or concerns.

Your Impact:

In this role, you will ensure a smooth onboarding process for new clients, directly improving their experience with our platform. Your work will contribute to efficient data management and client satisfaction, supporting the company’s goal of enhancing healthcare through AI-driven technology.

Key Responsibilities:

1. Client Onboarding & Relationship Management

• Serve as the primary point of contact for new clients, guiding them through the onboarding process.
• Collect and organize essential client information, setting up accounts and ensuring a smooth transition to the platform.
• Conduct training sessions on platform usage, ensuring clients are comfortable and well-informed.

2. Data Collection & CRM Management

• Input and maintain accurate client data in the CRM, ensuring records are always up to date.
• Organize and manage client records for easy accessibility and efficient follow-up.
• Regularly update CRM entries with new information and ensure data accuracy.

3. Client Support & Follow-Up

• Respond promptly to client inquiries and provide solutions during the onboarding phase.
• Proactively follow up with clients to ensure they are properly using the platform and resolve any concerns.
• Act as a liaison between clients and the internal team to ensure client satisfaction.

Must-Have:

• Fluent in English with excellent written and verbal communication skills
• Background in speech pathology or experience with intake assessments for mental health or ABA therapy.
• Familiarity with SaaS platforms or CRM tools.
• Experience in data entry and handling customer inquiries.
• Detail-oriented with excellent communication skills.

Competitive Salary: Up to $1,600 per month, based on experience and skills

Remote Work: Fully remote—work from anywhere

Generous PTO: Ample paid time off to rest and recharge

Health Coverage: HMO coverage after 3 months for full-time employees

Direct Mentorship: Grow through guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Work and connect with professionals around the world

Work-Life Balance: Flexible hours that support a healthy work-life balance