The Graphic Designer will be focused on designing graphics for customers. Qualified candidates will have experience in the IT industry, have extensive knowledge of graphic design best practices, and be comfortable adopting brand standards. Your role will require the ability to rapidly iterate upon designs in accordance with Skillibrium and customer requirements. 

Responsibilities

• Collaborate with project managers, instructional designers, and clients to understand their branding, design needs, and go-to-market goals 
• Design custom graphics, presentations, documents, and other visual assets that align with clients' brand guidelines and project objectives 
• Develop sales, marketing, and product-focused materials that effectively communicate key messages and value propositions 
• Ensure consistency in design across all client deliverables, maintaining a high standard of quality and attention to detail 
• Work closely with internal and external teams, including marketing, sales, and product teams, to ensure that design work supports broader business objectives 
• Manage multiple design projects simultaneously, meeting deadlines and client expectations 
• Stay up-to-date with industry trends, design tools, and best practices, particularly in the IT sector 
• Provide creative input and suggest design improvements to enhance the effectiveness of client materials 
• Maintain organized files and documentation for all design projects, ensuring easy access and reference 
• Design mockups and prototypes that align with technical and brand standards and effectively communicate design ideas 
• Identify design problems and pain points in order to devise elegant solutions 
• Take a user-centered design approach and rapidly test and iterate designs 
• Ensure consistency in designs, branding and content across all deliverables 
• Provide deliverables in a fast-paced environment with an ability to rapidly iterate 

• Native or Fluent English speaker 
• 5 years experience in a similar role, with a strong portfolio showcasing work in the IT industry. 
• Detailed oriented 
• Fast-paced 
• Bachelor’s degree in Graphic Design, Visual Communications, or a related field. Equivalent work experience will be considered 
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and presentation tools like PowerPoint or Google Slides 
• Strong understanding of branding principles and experience working within established brand guidelines 
• Ability to create visually compelling designs that communicate complex information clearly and effectively 
• Excellent attention to detail, with a commitment to delivering high-quality work 
• Strong project management skills, with the ability to handle multiple projects and meet tight deadlines 
• Effective communication and collaboration skills, with the ability to work closely with clients and internal teams 
• Familiarity with the IT industry’s design trends, terminologies, and visual standards 
• Knowledge of UX/UI design principles is advantageous. 
• Open to feedback and constant iterations 
• Passionate about resolving user pain points through great design 
• A solid grasp of user-centered design (UCD), planning and conducting user research 
• Mastery of design tools and process 
• 2+ years experience with Figma 
• Experience with responsive and adaptive design 
• Understanding of UI/UX in web and mobile applications and their best practices 
• Understanding of the concept of design system/theme and knowing how to leverage them to accelerate UI development 
• Experienced in following agile methodologies

Ideally having:

• Experience with AI-driven design tools like Adobe Sensei, Canva’s AI features, or Figma’s smart design tools to streamline workflows and enhance creativity 
• Familiar with  
• Degree in Art, UX IX CX Design, Computer Science, or similar 
• Experience with creating digital assets for web and social media is a plus. 
• Understanding of digital marketing strategies and how design contributes to conversion and engagement 
• Understanding of generative design principles, where algorithms and AI generate design options based on specific constraints 
• Experience with infographics and data visualization to present complex IT concepts in a visually appealing way. 
• Knowledge of responsive design principles for web and mobile assets. 

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Video Editor will be focused on creating new video content and digital media assets for customers. Qualified candidates will be expected to have experience in video and sound editing, motion graphics, and visual effects, work in a fast-paced start-up environment, and be passionate about innovative designs.  This role will work closely with instructional designers, project managers and clients to bring concepts to life quickly and efficiently, ensuring that all video content is visually engaging, informative, and aligned with our clients’ objectives. This role requires someone who can deliver exceptional video content rapidly. The person needs to be able to frequently iterate upon designs in accordance with customer requirements, while meeting aggressive deadlines.

Responsibilities

• Video Production and Editing: Produce and edit high-quality videos. Take ownership of video projects from design to final editing and post-production. Utilize video editing software (e.g., Adobe Premiere Pro) and motion graphics tools (e.g., Adobe After Effects) to create engaging visual content 
• Professional-Grade Videos. Edit raw video footage into polished, high-quality videos, ensuring smooth transitions, clear audio, and professional-grade output 
• Motion Graphics: Conceptualize, design, and execute captivating motion graphics for videos and other digital media. Bring podcast-style learning videos, how-to videos, and training videos to life through visually engaging animations that are produced rapidly 
• Brand Consistency: Ensure that all motion design work aligns with specific brand guidelines, maintaining a consistent and visually appealing brand identity across various media 
• User Engagement: Use your creative talents to enhance user engagement and viewer experience. Craft animations that resonate with our users 
• Trend Awareness: Stay up-to-date with the latest motion design trends and technologies, incorporating innovative techniques into your work to keep our content fresh and competitive 
• Project Management: Manage multiple projects simultaneously, ensuring they are completed on time and within budget. Collaborate closely with project managers and stakeholders to deliver outstanding results 
• Collaboration: Work with an experienced team to collaborate on team deliverables according to best practices. Participate in workshops and brainstorming sessions to collaborate on creative assets. Collaborate with content creators and clients to understand video requirements, including messaging, tone, and style 
• Organization: Organize and maintain a library of video assets, including raw footage, graphics, and project files 

• Native or Fluent English 
• 5 years experience in a similar role 
• Critical thinker, detailed oriented with a keen eye for visual aesthetics 
• Fast-paced (able to work on more than one video per day to help us meet a huge demand for services) 
• Expert in video editing software (e.g., Adobe Premiere Pro) and motion graphics tools (e.g., Adobe After Effects). 
• Open to feedback and constant iterations 
• Excellent understanding of visual storytelling, pacing, and timing in video production 
• Passionate about creative work 
• Mastery of video editing and production 
• Strong portfolio of video work  
• Proficient in sound engineering

Ideally having:

• Degree in Art, Video Production, UX IX CX Design, Computer Science, Computer Engineering, or similar 
• Experience with AI-driven video editing tools or software that enhances production speed and efficiency 
• Knowledge of 3D animation and modeling tools for more advanced motion graphics 
• Familiarity with video distribution platforms (e.g., YouTube, Vimeo) and social media video best practices 
• Understanding of marketing and branding principles as they relate to video content 
• Experience with live-action and animated video content creation 
• Background in working on sales enablement or technical training videos 
• Familiar with using Video and Audio Libraries 

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

This company is a mission-driven consumer health organization dedicated to optimizing men’s health through comprehensive content, community, and clinical support. Backed by $15M in funding from top Silicon Valley VCs and notable angel investors, the company has earned the trust of tens of thousands of men seeking health optimization. With an active community of 7,000 members, the company’s blog attracts over 10,000 monthly readers, its newsletter reaches 120,000 readers weekly, and its YouTube channel has over 5,000 subscribers.

Role Overview

As an Executive Assistant, you will be crucial to ensuring smooth and efficient operations within the company. This role involves working directly with the CEO and supporting other senior executives with administrative tasks, scheduling, and communications. You will also lead the planning and logistics for key business activities, including company events, board meetings, and leadership meetings. Additionally, you will provide support to the Recruiting & Talent team with various administrative tasks.

Responsibilities

• Provide high-level administrative support to the CEO and other senior executives.
• Manage complex scheduling, prioritize meeting requests, and organize communications for seamless daily operations.
• Coordinate travel arrangements, distribute schedules and agendas, and manage expenses using Excel and G-Suite.
• Lead logistics for company events, board meetings, and leadership meetings, ensuring meticulous organization.
• Assist the Recruiting & Talent team with light clerical tasks.
• Handle sensitive information with professionalism and discretion.
• Adapt to changing priorities and thrive in a fast-paced environment.
• Foster a collaborative, team-oriented atmosphere, approaching all tasks with enthusiasm.

• 4+ years of executive assistant experience supporting senior-level executives, preferably at a venture-backed technology startup
• Expertise with G-Suite applications is required, experience with Ashby is a nice bonus
• Exceptional organizational skills and impeccable attention to detail, with strong verbal and written communication skills.
• A high level of integrity, professionalism, and discretion in handling confidential information.
• The ability to adapt and pivot to changing requests and thrive in a fast-paced environment.
• A collaborative, team-oriented attitude is a must, where no task is too big or small.

• World-Class Benefits such as Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)
• Full Suite: Medical, Dental, Vision, Life Insurance
• Best-in-class 401K options
• Flexible vacation/time-off policies
• Liquidity of options whenever available
• Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)

Join Us as a Medical Admin Assistant with GLP - 1 experience!

We are seeking a detail-oriented and organized Medical Administrative Assistant to join our team. If you have experience with GLP-1 medications and the medical weight loss industry, this is a great opportunity to make a meaningful impact while supporting our clinical team.

Why You’ll Love This Role:

As a Medical Administrative Assistant, you will be responsible for handling essential administrative duties, with a focus on accurate data entry, customer service, and patient support. Familiarity with GLP-1 medications or experience in the medical weight loss industry is highly preferred, as you will be assisting in managing patient records and communications.

What You’ll Do:

• Perform accurate data entry of patient information, appointments, and medical records into the clinic's system
• Respond to patient inquiries via email and phone, providing excellent customer service
• Handle phone support, scheduling appointments, and managing patient follow-ups
• Ensure all data is entered with precision, maintaining confidentiality and compliance with HIPAA regulations
• Communicate with patients regarding treatment plans, especially those related to GLP-1 medications or weight loss programs
• Assist with general administrative tasks, including billing and insurance coordination
• Coordinate between medical staff and patients to ensure smooth clinic operations

What You Bring:

• Proven experience as a medical administrative assistant or in a similar role
• Excellent data entry skills with a strong attention to detail
• Familiarity with GLP-1 medications and/or the medical weight loss industry is highly preferred
• Strong customer service and communication skills, both verbal and written
• Proficiency in medical software and Microsoft Office Suite
• Ability to multitask, prioritize, and work in a fast-paced environment
• Knowledge of HIPAA regulations and medical record management

Device Requirements:

• Processor: Intel Core i5 or AMD equivalent
• OS: Windows 10+ or recent Mac OS
• RAM: 8GB+
• Storage: Minimum 250 GB
• Antivirus: Up-to-date
• Internet: Minimum 20 Mbps

• Headset: Noise-canceling with clear microphone

Why You’ll Love Working with Us: 

The Instructional Designer will be focused on designing engaging and impactful training content that drives performance and results for our customers. Much of the content will be focused on sales, technical, and product enablement. Qualified candidates will be expected to have extensive knowledge of rapid curriculum development, instructional design best practices, adult learning styles, learning and development standards, and elearning approaches.  This role requires someone who can deliver exceptional content rapidly. Candidates should be passionate about delivering innovative, micro-learning designs quickly. The person needs to be able to frequently iterate upon designs in accordance with customer requirements, while meeting aggressive deadlines.

Responsibilities

• Provide deliverables in a fast-paced environment with an ability to rapidly iterate 
• Collaborate with clients, subject matter experts (SMEs), and internal stakeholders to identify learning objectives and content needs for courses and programs 
• Design and develop engaging and interactive learning content, including e-learning modules, instructor-led training (ILT) materials, virtual instructor-led training (vILT) content, job aids, and technology 
• Write clear, concise, and well-structured content that effectively communicates complex concepts to learners of varying levels of expertis 
• Create prototypes and storyboards that effectively communicate design ideas 
• Utilize instructional design principles and adult learning theories to create content that is pedagogically sound and aligned with the learning objectives 
• Develop assessments and evaluations to measure the effectiveness of training programs and ensure alignment with client goals 
• Stay up-to-date with emerging trends, industry expertise, best practices, and emerging technologies in instructional design and content development 
• Review and revise existing training materials to improve clarity, engagement, and instructional effectiveness.= 
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality content that meets client expectations 
• Provide guidance and support to clients and internal teams on best practices for content development and instructional design 
• Manage a timeline of deliverables to a high quality standard 
• Interact professionally with clients, asking questions, assessing current state, and recommending direction for learning strategies 
• Identify learning outcomes, problems and pain points in order to devise elegant solutions 
• Collaborate closely with product and technology team members both internally and externally to capture content 
• Take a user-centered design approach and rapidly test and iterate designs 
• Make repeatable templates that can be adapted for various design needs  
• Ensure consistency in designs, branding and content across all company platforms 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Critical thinker 
• Detailed oriented 
• Fast-paced. Familiarity with Agile or Lean methodologies in instructional design, allowing for more iterative and collaborative content development. 
• Experience with rapid prototyping and user testing to refine training materials. 
• Open to feedback and constant iterations 
• Understanding of UI/UX in web and mobile applications and their best practices 
• Bachelor's degree in Instructional Design, Education, Communications, English or a related field 
• Proven experience in curriculum development, instructional design, or content writing, preferably in a sales or technical enablement context 
• Strong writing and editing skills, with the ability to simplify complex information and create clear, engaging content 
• Experience with multimedia content creation, including video production and graphic design 
• Proficiency in storyboarding using slides and documents 
• Proficiency in video editing software and instructional design software and tools  
• Proficiency in creative tools (such as Adobe Creative Cloud or Canva) to make visual mockups 
• Familiarity with Learning Management Systems (LMS) and e-learning platforms 
• Understanding of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) 
• Excellent project management skills, with the ability to manage multiple projects and deadlines 
• Strong communication and collaboration skills, with the ability to work effectively with clients, SMEs, and internal teams 
• Ability to work independently and as part of a team in a fast-paced, dynamic environment 

Ideally having:

• Experience using newer AI-powered content creation tools 
• Knowledge of data analytics and learning experience to better measure learning engagement, effectiveness, and ROI 
• Advanced graphic design skills for independently creating visually appealing content  
• A Master’s degree is a plus  
• Additional certifications, such as Certified Professional in Learning and Performance (CPLP), eLearning Instructional Design Certificate, or similar credentials.

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Project Manager will be focused on managing services engagements, acting as the primary engagement manager for our clients. You will oversee the entire project lifecycle, from initiation to completion, ensuring that all deliverables are on time, within scope, and meet our clients’ expectations. The projects you will manage will be primarily focused on revenue enablement, including the creation of courses, job aids, in-person events, and other training materials. 

Responsibilities

• Serve as a point of contact for clients, ensuring clear communication and alignment throughout the engagement lifecycle 
• Develop and maintain detailed project plans, including setting timelines, milestones, and deliverables 
• Plan, organize, and manage revenue enablement projects, including course creation, job aid development, and other related services 
• Monitor project status, track progress, and adjust plans as needed to ensure timely and successful project completion. 
• Coordinate with internal teams, including instructional designers, content writers, and external subject matter experts (SMEs), to deliver high-quality outputs that meet client expectations 
• Identify and mitigate potential risks or issues that may impact project timelines or outcomes 
• Manage project budgets, ensuring that resources are allocated effectively and that projects are delivered within financial constraints 
• Conduct regular project status meetings with clients and internal teams, providing updates and addressing any concerns 
• Ensure that all project documentation is complete, accurate, and up to date 
• Continuously seek opportunities to improve project management processes and client satisfaction 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Bachelor’s degree in Project Management, Business Administration, or a related field 
• Proven experience as a Project Manager, preferably in a High Tech services or consulting environment 
• Experience managing projects related to revenue enablement, such as course creation, training programs, or sales support materials 
• Strong understanding of the content creation processes, including instructional design and multimedia development 
• Strong understanding of project management methodologies, including Agile frameworks 
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously 
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams 
• Highly skilled in spreadsheets and data visualizations  
• Ability to identify potential risks and implement effective mitigation strategies 
• Strong problem-solving skills and a proactive approach to project management 
• Attention to detail and a commitment to delivering high-quality results 
• Able to create repeatable templates that can be used to scale projects  

Ideally having:

• Experience managing global projects 
• A PMP certification is a plus 
• Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana, or similar) 
• Experience working with revenue enablement tools and platforms, such as Learning Management Systems (LMS) or CRM systems 
• Familiarity with tools like Monday.com, ClickUp, or Microsoft Project with AI capabilities for predictive analytics and task management 
• Proficiency in using automation tools to streamline project workflows, reduce manual tasks, and improve efficiency   
• Knowledge of virtual workspaces and digital whiteboards that facilitate real-time collaboration and brainstorming 
• Experience with collaboration tools for seamless communication and task management across distributed teams

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

About You 

Are you keen to transform and significantly grow a committed team of ESG data analysts? Are you a strong leader, results-oriented, and skilled at data curation and maintenance operations? Are you enthusiastic about working at the intersection of machine-learning and human intelligence? 

If your answer is YES – then this could be the perfect role for you! 

Your Responsibilities 

As the Head of ESG Data Operations, you'll play a pivotal role in scaling the high-quality business conduct data we offer to our clients. This unique position allows you to set the course for business conduct data as well as advocate for technology with human-in-the-loop operations. The role reports into the Head of ESG Research in Zurich, Switzerland, and is part of the data management team at RepRisk. 

In this role, you will: 

• Create and implement a strategic action plan to transform and grow ESG data operations with an emphasis on technology first.  
• Drive the efficiency, quality, and effectiveness of all ESG curation processes, activities, and initiatives 
• Lead the development and expansion of a high-performing client-centric team in Manila  
• Collaborate with technology and the data management teams, as well as other departments to integrate AI solutions that streamline operations and improve efficiency. 
• Monitor, refine, and implement ESG curation methodologies, processes, and documentation. 
• Serve as an advocate for smart human intervention in machine learning models/data products.  

Overview: We are seeking a dynamic and passionate Online Community Manager to join the Customer Engagement team. As an Online Community Manager, you will be responsible for nurturing, growing, and engaging our online community across various channels in order to foster meaningful interactions and relationships. 

Responsibilities:

1. Community Engagement:

   • Develop strategies to foster a vibrant online community atmosphere, including the potential addition of badging and gamification initiatives.

   • Initiate and moderate discussions, responding to comments and engaging with community members.

   • Encourage community participation and facilitate user-generated content initiatives.

   • Identify potential customer advocates for work with marketing and/or product. 

2. Content Management:

   • Curate and create content that resonates with the community's interests and values, including varying content for different personas.

   • Coordinate with content creators, internal stakeholder teams, ensuring content aligns with community preferences.

   • Regularly update community channels with relevant information and resources.

   • Understand upcoming product release and successful use cases for user personas

3. Community Support:

   • Serve as a primary point of contact for community members, addressing inquiries and concerns.

   • Monitor community feedback and sentiment, providing insights to relevant teams.

   • Implement strategies to enhance the overall community experience.

4. Events and Initiatives:

   • Plan and execute online events, such as webinars, AMAs (Ask Me Anything), office hours, and live streams.

   • Collaborate with the Teaching and Learning Innovations (TLI) team, marketing, and partnerships teams to promote community events.

   • Measure the success of community initiatives and optimize strategies based on data-driven insights including aggressive KPIs

5. Community Advocacy:

   • Advocate for the community’s needs and preferences within the organization.

   • Work closely with product teams to communicate community feedback and influence product development.

   • Identify and empower community leaders and influencers, cultivating a network of brand advocates.

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.

Responsibilities:

• Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
• Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
• Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
• Maintain and update the spreadsheet to reflect appropriate changes.
• Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
• Conduct research and analysis to resolve inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
• Action failed delivery notifications and any customer requests made in response to EID invoice emails

Your Responsibilities 

As a Junior ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from various media into the RepRisk ESG Risk Platform and helping maintain a database of media sources. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 
• Entering newly criticized companies, projects, etc. into the RepRisk® database 
• Evaluating the incident according to our proprietary methodology 
• Entering media sources and maintaining the source database by gathering complete and accurate information. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Provides customer support through different communication channels (phone, email, chat).  
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.  
• Collaborates with colleagues and different departments to resolve complex issues  
• Maintains accurate records on customer interactions, transaction, feedback, etc.  

• At least 6 months BPO Experience
• Order taking or food industry experience is a PLUS
• Excellent verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working weekends and night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Job Description

Key Responsibilities:

• Responsible for preparing work to agreed internal deadlines to the expected standard
• Knowledge of all banking systems including a good understanding of different client payment processes
• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor
• Minimise risk to IQEQ by following procedures and checklists
• Be proactive in identifying development and training requirements

Tasks

Client Delivery

• Ensure all client queries are appropriately responded to and all emails received into the team’s mailbox are actioned
• Ensure all payments are processed accurately and delivered to required timescale
• Ensure all contact and time reporting system changes are processed accurately and delivered to required timescales
• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
• Identify areas for improvement regarding GPT process and offer solutions
• Providing support and training to the rest of the team, and

IQEQ Fee Processes

• Accurate daily completion of the time reporting system for all tasks undertaken

Systems

• Understand and use best practice on Investran
• Understand and use best practice on the time reporting system
• Understand the process in setting up, gaining authorisation for and releasing payments via the various banking systems

Risk

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

• Undertake any additional reasonable requests as deemed by the firm

OTX Project Activity Coordination:

• Assist in the planning, execution, and tracking of OTX activities, including completion of documents for internal approval and monitoring of activity milestones.
• Processes accreditation of vendors and hotels to be utilized in OTX activities and in coordination with Sales and Administration Assistant for proper maintenance.
• Manage travel arrangements (flights, transfers, and hotel accommodations) for target customers.
• Coordinate with distributor, vendors and marketing teams to ensure timely execution of OTX projects.
• Monitor and report on the progress and effectiveness of OTX campaigns.

Administrative Support:

• Provide general administrative support, including scheduling meetings, preparing reports, and maintaining records.
• Manage communications with external partners, including vendors and healthcare professionals.
• Prepare service agreements and sponsorship contracts of HCPs to be duly signed by nominated signatories within prescribed timelines.
• Prepare payment requests for all OTX related activities, e.g. payment for services, billing statements from vendors, with attached supporting documents to be provided by the KAM and to be submitted to Finance within the prescribed timelines.
• Ad hoc logistics support during OTX activities and meetings as needed.
• Monitors consumption reports and expenses related to OTX activities against budget.
• Assist in the preparation and distribution of marketing materials, brochures, and samples.

Data Management:

• Maintain accurate records of OTX activities, including contact lists, distribution logs, and feedback from HCPs.
• Support data entry and management of customer relationship management (CRM) systems related to OTX activities for liquidation purposes.

Compliance and Document Management:

• Ensure all OTX activities comply with regulatory requirements and company policies.
• Prepare and maintain documentation related to OTX campaigns, including contracts, invoices, and expense reports.
• Receive and route documents to their recipients.
• Communicate with all concerned parties reports on document monitoring.
• Safekeep and monitor contracts related to OTX activities, such as service agreements of HCPs and contracts from vendors, etc.

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position:   Paralegal Assistant
Working Hours:   Full-Time Mon - Fri 9:00 am - 5:30 pm EST
Salary:   $900 - 1000 (depending on the client’s final offer)

About the Role:

We are seeking a detail-oriented and proactive Paralegal Virtual Assistant to join our team. As a Paralegal Virtual Assistant, you will provide critical administrative support to our legal department remotely. Your responsibilities will include managing correspondence, maintaining legal documents, conducting research, and assisting with case preparation. This is an excellent opportunity for someone who is organized, self-motivated, and interested in gaining hands-on experience in the legal field.

Key Responsibilities:

• Manage and organize legal documents, ensuring they are properly filed and easily accessible.
• Conduct thorough legal research and prepare summaries for attorneys.
• Assist with the preparation of legal documents, including drafting and reviewing contracts, agreements, and other legal forms.
• Prepare correspondence and memos, both internal and external, ensuring accuracy and adherence to legal standards.
• Schedule and coordinate client meetings, court appearances, and other legal events.
• Data-Entry, Excel logs, update, and maintain client records, ensuring confidentiality and data integrity.
• Assist in preparing trial materials, including exhibits, witness lists, and trial binders.
• Handles calls and responds to inquiries 

• Has at least 1-3 years of proven experience as a Paralegal or Legal Assistant.
• Proficient in Microsoft Office Suite and other relevant software.
• Has a Bachelor's degree
• Strong knowledge of legal terminology and procedures.
• Proficient in using legal research databases and software.
• Excellent written and verbal Communication skills.
• Highly organized with strong attention to detail.
• Ability to take initiative and work independently.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Responsible for all aspects of assigned technical projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring :

• Minimum of 8 years’ experience required.

• Experience on most of these types of projects but focus should be on 1-4.

1. SDWAN

2. Migration Network Hardware Refresh

3. Network Application (Upgrade, Integration, Deployment)

4. Voice: Cisco / 8x8 Cloud Calling 

5. Infrastructure / Network  (Deployment, Consolidation, Refresh)

6. Voice: Cisco / 8x8 Cloud Calling

7. CoS

8. Managed Security Services

9. Cloud Migration

10. CITRIX

Nice to have skills/tools/experience/certification : 

1. Project Management Certification (Prince2, SAFE, PMP, Etc.)

2. PM Tools experience

3. JIRA

4. Planview

5. SNOW

6. Microsoft Project

7. Microsoft office tools

•Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is accountable for activities related to Quality checks (Acid tests, Primary testing of data, Retailer Accreditation) from receipt of the data to data loading into the system for  data sources that Nielseniq receives. Data Analysts will be responsible for onboarding \ setting up, upload and monitoring data (all Data types ) into the ingestion platform \ other input platforms. This role is also responsible for monitoring, cleansing, classification & verification of received data, managing metadata, Troubleshooting, and handling Client queries. 

Quality Testing: 

• Support all sourcing Teams, operations and Product Leadership with any requests around data quality testing for new / prospective Suppliers
• Run Quality checks and provide feedback (Such as Acid test, Retailer Accreditation / other defined quality protocols) on sample data as requested. 

Data Onboarding: 

• Understand the data format agreed with the Supplier as per the contract and complete set up on Ingestion/ any other Input platform
• Data cleaning, verification and classification as needed
• Upload of received files to platform as needed
• Troubleshooting with the Supplier in case data is not in agreed format or any other issues with data upload such as file issues ( type/ location/ special characters etc.) 

BAU Operations: 

• Create procedures to support ongoing BAU Ops
• Ensuring data receipt as per schedule, following escalation process if the data not received on the agreed date in the desired format
• Data cleaning, verification and classification as needed
• Responsible for sending and contacting retailers to verify data queries or store queries (e.g missing addresses etc)
• Load data/monitor auto upload into ingestion/ any other input platform
• Update retailer KPIs on timeliness and Quality such as Retailer Information Systems(RIS) update 

KPI Tracking & Reporting: 

• Regularly update Supplier KPIs on data timeliness and Quality (RIS)
• Work with Supplier Compliance & Management to improve Quality KPIs for the Supplier
• Work as a single source of truth for all data/logic related inquiries 

Trouble Shooting & Enquiries: 

• Engage with Supplier SPOC - in case data not received on time or issues with the data
• Raise ticket and ensure resolution if any issues with NielsenIQ systems to upload data for downstream processes
• Resolve/escalate issues flagged by inputs systems and follow through the closure
• Provide analysis and handle communication-related to Client inquiries. 

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time (can be flexible)
Salary Range: US$ 1,300 - US$ 1,500.00 per month (Dependent on your skills and experience)

About the Role:

As an Executive Assistant, you will play an integral to the smooth operation of the executive team, starting with onboarding and training to familiarize themselves with company processes and tools. They will also manage executive calendars, arrange travel plans, and assist with operational support, ensuring a seamless workflow. This position offers a unique opportunity to work closely with a talented team on a mission to transform lives through innovative AI-driven cell therapy solutions.

Duties and Responsibilities:

• Scheduling/Time Management: Managing complex calendars for the CEO and five other founders, scheduling meetings, and setting timely reminders.
• Travel Management: Arranging domestic and international travel, including flight reservations, hotel accommodations, and other transportation needs.
• Administrative Tasks: Managing logistics for events, including internal team on-site, company events, and conferences.
• Operational Support: Assisting with ad-hoc projects, research, and analysis, such as expense tracking, invoice processing, and other administrative tasks as required.

• Has proven experience working as an Executive Assistant supporting C-level executives in a tech start-up / early stage company or supporting executives from a large corporation
• Is proficient in the following tools: Gmail, Slack, WhatsApp, Notion, Google Calendar, Clockwise, DocuSign, Microsoft Office (MSFT), Brex & Notion
• Self-motivated & Proactive: Works independently with minimal supervision, takes initiative, and finds creative solutions.
• Calm Under Pressure: Maintains composure in a fast-paced environment with changing priorities.
• Time Management & Multitasking: Excellent at managing time and handling multiple tasks efficiently.
• Detail-Oriented & Organized: Meticulous and highly organized in all aspects of work.
• Effective Communicator & Tech-Savvy: communicates clearly with team members and clients; comfortable with learning and using new software tools.

• Fully Remote Role
• HMO coverage on your 30th day
• Avenues for career progression and development, potential to advance into leadership roles
• Fast-paced, exposure to the talented team working on the impactful mission

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is responsible for improving and growing our business by establishing and developing relationships with customers, suppliers, and other partners. In addition, the role involves promoting and supporting inbound and outbound calling activities for "Preview Channel" campaigns at the Call Centre. Reporting to the Group Director of Marketing - Strategy and Thailand Operations, the Business Development Manager will drive maximum return from partnership campaigns and coordinate activities among multiple internal and external teams. The individual should possess the following skills:

Key Responsibilities:

• Partnership Management Skills:
• Acquire and develop new partners and manage existing partnerships.
• Deliver a superior B2B relationship experience with a long-term strategic focus.
• Communication Skills:
• Communicate effectively with clients of diverse backgrounds and educational levels.
• Demonstrate excellent written and verbal communication skills.
• Analysis data analysis to

Organizational Skills:

• Manage multiple clients, on-site and off-site meetings, and deadlines.
• Keep client proposals and tasks on track by demonstrating strong organizational skills.
• Time Management Skills:
  • Prioritize tasks and manage a calendar effectively.
  • Adjust schedules as needed to meet objectives.
  • Technical and Computer Skills:
  • Utilize Sales Force (SF) to track leads, client calls, and sales cycle progress.
  • Possess basic technical and computer skills.
  •  
• Self-Motivation:
  • Be goal-oriented and commission-driven, striving for personal success.

Work Ethics:

Demonstrate good work ethics and maintain a positive attitude towards team members and senior leadership.

#LI-LK1

• Manage and oversee GCD services for a portfolio of clients, ensuring the smooth running of day-to-day relationships with Cluster and the timely and accurate delivery of client reporting and information.
• Form an effective working relationship with the cluster. To be able to leverage these relationships to effectively resolve issues and provide solutions for all breaches, complaints, or errors
• Develop and implement tailored strategies for clients to ensure GCD's smooth operation.
• Ensure target KPIs of the team are met.
• Create and execute action plans to tackle identified issues, risks, and bottlenecks.
• Report directly to the Head of Delivery on team performance and concerns with solutions for any issues or problems arising in the office.
• Coordinate and collaborate with other departments, (i.e. BAT, GPT, IT), as required.Accounting graduate with 10+ years of relevant accounting experience
  At least 5+ years of supervisory experience
  Fund Industry Experience is required

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are in search of an exceptional Talent Acquisition Specialist to be a valuable addition to our dynamic HR team. Are you the enthusiastic individual we are looking for?

Responsibilities:

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.