• Team Leadership. You may have people management responsibility within a geography.
• Developing and implementing HR strategy. You will implement both regional and global business strategies within your market(s). You’ll bring expertise on industry and market trends and situations to develop and implement HR initiatives in line with the market(s) operational needs.
• Retaining talent. You will implement defined retention strategies within your market(s), ensuring that retention agreements are executed in line with local requirements and providing feedback on local nuances that could impact the strategy. You will escalate local situations that require HRBP review or approval, (e.g. identify flight risks, compensation issues or local competitive or benefit nuances).
• Talent management and development. You will support the roll out of global and regional development initiatives and programs within your market(s), partnering with people managers and employees to provide on-the-ground leadership as appropriate.
• Employee relations, labor relations and performance management. You will develop and implement HR policies and procedures that reflect market conditions and company philosophy. You’ll ensure compliance with policies at the local level. You’ll oversee appropriate resolution of employee relations issues within your market, escalating as required based on complexity and seniority of associates involved. You will partner with locally relevant Works Councils and Unions. Lastly, you’ll assist with the execution of Performance Improvement plans at the local level (L4 and below).
• Culture, values and Diversity, equity and inclusion (DE&I) You will maintain a positive organizational culture in the market(s) you support, aligned with the organization's values and mission, which includes promotion or DE&I. You’ll drive local implementation of global initiatives (eg. Workplace with Purpose, policy changes). You will coach and guide local managers and associates on processes such as performance management, total rewards, employee engagement, career conversations and conflict management. You will engage, build and retain talent within your geography by fostering a positive local culture and deploying locally relevant programs aligned to global strategy.
• Change management and communication. You will assist with the roll out of key change initiatives and communication campaigns. You’ll support your respective HR leader in building change management materials, gathering appropriate stakeholder feedback and executing against plans. You will demonstrate ongoing leadership to ensure transformation is fully implemented and results in lasting change. 
• Compliance. You will ensure that the organization is in compliance with all relevant laws and regulations relating to HR, including labor laws, employment standards, local norms, and partner with security team on health and safety regulations. You’ll monitor and drive key HR processes for all employees in the market(s) (e.g. merit, goals and objectives, bonus, SIP, performance reviews, Code of Conduct implementation and any other relevant initiatives).

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Maintaining a client data base with accurate and up to date information
• Motivate, monitor and assist the team
• Provide regular feedback to Head and Management
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Managing the KYC team
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor and clients to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Participation to client meeting and kick off project for the implementation of new funds, fee quotes
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor and client files and regular follow-up with the team members on their project status and distribution of side projects when required
• Supervise tasks performed by team members which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Review of emails prepared by the team members notably in case of sensitive topics
• Taking part of a good governance model for IQ-EQ
• Implementation of efficiency in the team
• Implementation of new tools and coordination with Management

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
• Analyses the situation and sees the big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Good communication
• Multi-task
• Set deadlines and objectives

Job Summary  

• To provide and ensure the timely and high quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis.  

• Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements.  Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and weaknesses.  

• This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables.  

• To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ Philippines Inc.'s policies and procedures.  

Core Responsibilities   

• Responsible for the preparation of Financial Statements with Disclosures and other ad-hoc service requests for funds and/or corporate clients.  

• To ensure all deliverables are timely and accurate   

• Acquiring knowledge of designated clients' requirements and deliverables.  

• Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements  

• Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role  

Tasks & Duties  

Cluster Client Delivery  

• Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables.  

• Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements.  To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant.  

• Delivers consistent and quality information within the agreed timeframes.  

• Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines.  

• To be knowledgeable with the components of the reports generated by the appropriate platform/s.  

• To be able to review outputs and all other deliverables prepared.   

• To address review comments.  

• Takes ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours.  

• Escalates any job-related issues and concerns to the appropriate authorities in a timely manner.  

• Provides support to the rest of the team and other teams, as needed.  

Workflow Management  

• Ensures timesheets are completed daily and accurately filed for all hours worked knowledge and understanding of the clients’ agreements,   

• Sets up, monitors, updates and closes all deliverables via the workflow planner  

Systems  

• Understands and uses best practice on accounting platform/s.  

• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.  

Risks  

• Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.   

• Reports any breaches, complaints or errors to appropriate authorities in a timely manner.  

• Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error.  

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.  

• Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. 

Key behaviours we expect to see :

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations 

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences 

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions 

• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels 

• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals 

• Manages Conflict - Handling conflict situations effectively, with a minimum of noise 

• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people 

• Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics 

JOB SUMMARY:

The Executive Assistant is a key administrative professional who supports the Head of Global Client Delivery – Philippines and will be the point of first contact for executives, managing their schedules, coordinating meetings, and handling correspondence.

As an indispensable asset to executives, they help maintain operational efficiencies, coordinate logistics, and facilitate communication across different departments.

This role demands high professionalism and flexibility, as Executive Assistants will interact with internal and external stakeholders, including other employees, clients, and partners. while maintaining the confidentiality of high-level systems and operations

ROLE AND RESPONSIBILITIES:

• Schedule and coordinate meetings, appointments, and travel arrangements for the executive team.
• Prepare and distribute meeting agendas, summaries, and minutes to ensure effective communication and follow-up.
• Assist with project management tasks, such as tracking deadlines, coordinating resources, and monitoring progress.
• Conduct research and collect/analyze data to support decision-making and provide valuable insights.
• Prepare and edit correspondence, reports, presentations, and other documents as needed, ensuring accuracy and professionalism.
• Maintain databases and records, ensuring they are comprehensive, up-to-date, and easily accessible.
• Manage and prioritize daily workload, effectively balancing multiple tasks and deadlines.
• Handle confidential information with discretion and maintain a high level of professionalism and integrity.
• Perform general administrative tasks, such as answering calls, responding to emails, and organizing files.
• Troubleshoot and resolve office-related issues to maintain a smooth workflow and productivity.
• Provide excellent customer service to internal and external stakeholders, fostering positive relationships and enhancing the overall experience.
• Foster a sense of teamwork and collaboration by promoting open communication and supporting the executive team's needs.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  
 

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

OVERVIEW:

The Finance Manager is mainly responsible for ensuring effective accounting procedures and for providing accurate financial information of all company transactions.

DUTIES AND RESPONSIBILITIES:

•     Oversee the day to day accounting functions
•     Ensure monthly closing of financial accounts
•     Timely submission of Financial Report to HQ
•     Cash flow management
•     Implementation of policies laid down by HQ
•     Assist in system implementation/changes
•     Handle local tax matters
•     Handles external Audit matters
•     Other tasks that may be given from time to time

Job Summary: 

You will be responsible for managing the performance of the delivery staff in such a way that quality, productivity, billing/FTE, cost of delivery performs best in class for the sector managed. 

You will support the development of strategic relationships with clients, monitor current service levels as well as support further business development opportunities with those clients. 

Take lead and sponsor group and local initiatives that promote employee engagement and efficiency. 

Drawing on your existing extensive experience you will create and maintain a positive and professional environment that motivates team members to learn and develop thru regular, frequent, and transparent communication. 

Responsibilities (how we will measure success) 

• Have a strategic view of business requirements.  

• Drive transformational changes were required to achieve Front Office/Client specific requirements.  

• Manage local delivery team, business performance management, and productivity. 

• Work with remote teams / other offices to deliver client and internal requirements. 

• Warrant appropriate atmosphere, culture in the office. 

• Reporting to the Country MD and functional relationship with finance, compliance, and sales. 

• Deadlines and client milestones are met at all times. 

• Responsible for the quality control in the entire delivery function on the basis of quality assurance standards set by the functions, internal audit, and compliance. 

• Ensure that the functions’ knowledge sharing task, as well as the standards for methodology and boilerplates, are implemented and sustained. 

• Actively participate in account management teams to drive quality deliverables of large clients. Ensure that resource capacity and demand in quantity and skills are matched. This is both real-time and forward-looking for recruitment purposes. 

What does the Senior Data & Analytics BI Development Specialist opportunity look like for you?

You will play a pivotal role in the development and maintenance of interactive client, investor and operational team facing dashboards using Tableau, Power BI and other visual analytics tools. You will work closely with clients and senior stakeholders to capture their BI requirements, conduct data analysis using SQL, Python (or other open-source languages), and visualise the insights in an impactful manner.

Tasks (what does the role do on a day-to-day basis)

• Engaging with external clients, vendors, project reps, internal stakeholders from operations as well as client services teams to understand their analytics and dashboard requirements and interpret them into technical specifications
• Creating and maintaining high-level database and model architecture of the BI solution recommending best practice
• Conducting in-depth exploratory data analysis and define business critical features
• Working with key teams within Group Technology to get appropriate access and infrastructure setup to develop advanced visualisations (BI dashboards)
• Creating and optimize SQL Server stored procedures, views, queries as well as queries from multiple data sources to efficiently and effectively retrieve data from databases, employing the fundamentals of dimensional data modelling
• Designing and creating advanced and robust Data Solutions to develop best practice data warehouse solutions that support business analytics asks
• Creating, maintaining and document the different analytics solution processes created per project worked on
• Resolving IT and Data Issues. When database issues arise or support requests come in through Azure DevOps or the help desk, BI Developers are expected to work to resolve these problems. This requires a good understanding of legacy solutions and issues.
• Ensuring updates to Azure DevOps items, help desk tickets and work in progress are well communicated and escalations regarding the support being provided is kept to a minimum

The Business Process Engineer should support the innovation in the operations processes by understanding emerging technologies, spotting for opportunities on how it can solve existing business challenges, and execute development / engineering to realize said opportunities.

Responsibilities (how we will measure success)

• Business Requirements Analysis
  • Have a good orientation of the processes involved and spot for opportunities where technology can be leveraged
  • Elicit business requirements and validate understanding to align with business needs
  • Develop the needed documentation to express these requirements

• Solution Engineering and Delivery
  • Recommend technology or process improvement solution candidates to solve an identified business problem
  • Participate in technical solutioning and design for low to mid-complex use cases, taking into consideration the available tooling, busines requirements, urgency, and other provisions for future and unexpressed requirements. Align with senior BPEs on implementation consideration for complex use cases.
  • Develop, and/or configure solution platforms (automation, low-code / no-code technology, dashboards, etc.) in place to deliver benefits to the organisation
  • Perform Quality Assurance on solution components developed
  • Support deployment of solutions to development, test, and production environments
  • Liase with different stakeholder groups to ensure that the solutions will be deployed correctly, other risks are considered, and have mitigations in place
  • Develop and maintain the necessary documentation for the solutions deployed
  • Support technology implementation of both in-house and/or external projects

• R&D & Technology Thought Leadership
  • Keep oneself up to date by researching emerging platforms to identify possible opportunities where it can be applied
  • Participate on retrospective review sessions, execute possible refactoring activities
  • Ensure continuous update on already deployed technologies and explore new features that could be taken advantage of when applicable
  • Support technology awareness campaigns, facilitation of related training, and ideation sessions through design thinking
  • Participate on other analysis / insighting activities aimed at continuous improvement

The role involves supporting the Global Head of Operations Planning and Analytics in a range of tasks and activities requiring knowledge in accounting, corporate finance, excellent communication skills and analytical business skills. The role requires being able to work independently and initially focused on proactively improving programme ad-hoc and month-end reporting processes, collating and managing large data sets, through to creating standardised reports to facilitate analysis.

There is a strong focus on being able to communicate seamlessly with various teams and individuals across the business. 

Key Responsibilities:

• Management of detailed business cases supporting transformation programmes including budget set up for tracking and management purposes
• Detailed headcount planning and management to support resource management and cost reporting and forecasting
• Set-up detailed analysis reports on project cost including headcount costs and run rate analyses;
• Collate, create and maintain data sets from various sources which will be the building blocks for analysis, reporting and budgeting;
• Establish monthly KPI dashboard reporting and create quarterly Regional Reporting Packs;
• Lead the programme budgeting and forecasting cycle in close collaboration with the business and the offshore teams;
• Undertake analytics as necessary to support management decision-making;
• Maintain and support the implementation and analysis of KPIs (financial and non-financial) in collaboration with the Group Financial Analysis and Group Reporting teams;
• Gain an in-depth understanding of key indicators and business activities in order to help drive performance improvement and drive strategic initiatives;
• Support the understanding of the current transfer pricing policy through documenting the respective financial flows;
• Prepare ad hoc analytics and reporting as required by the Finance & Operations Performance Director and business leaders including the development of material for Senior Management

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based third-party agency (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

Responsibilities

The Senior Application Developer is responsible for developing, documenting, and supporting internal and client dashboard (standard and complex) using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps. Explore and learn other relevant programming language and application. Interaction with the end user to establish report requirements will be necessary.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos dashboard (standard and complex).
• Define, execute, and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Create a conceptual representation of the data in SQL and Snowflake that is useful to Cosmos. Define the structure, relationship, and constraints of data understanding how data should be organized and used in a meaningful way.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed to maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU request/s.
• Build or maintain flow in Tableau Prep to upload data to SQL Server and Snowflake.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Develop demo dashboard, as and when needed.
• Implement new features to existing client dashboard, as and when needed.
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
• Create and/or maintain internal automation tool.
• Conduct demo and/or Cosmos admin training.
• Provide backup and buddy system to other developer.

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps). 

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps). 

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel including support, service, and management resources, in order to meet account performance objectives and customer expectations.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Achieves strategic customer account plans that meet company standards.
• Meets assigned expectations for profitability.

JOB SPECIFICATIONS:

• Graduate of BS degree in Commerce, Marketing, Management, or any Business-related course or any degree
• 6-8 years' experience in related field
• Willing to be trained to work on all stages of a sales process and how to translate business requirements into business solutions
• Above average communication skills (both oral and written presentation and business reports
• Knowledgeable in Microsoft Applications
• Can confidently interact with various organization levels
• Willing to operate under minimal supervision
• Very good interpersonal skills and people skills
• Experience in selling IT products and services
• Able and willing to travel from one area to another
• Can start IMMEDIATELY
• Experience in selling Avaya, Cisco, Fortinet and Aruba is a PLUS.

WHAT IS YOUR ROLE

The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of their business using our program.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer customer questions over email and live chat.
• Deliver excellent customer service to our customers.
• Write and update support articles.
• Become an expert on our .
• Work closely with the customer succeproductss management and engineering teams.
• Advance your career in the SaaS industry.

• Demonstrated ability to solve technical problems.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Comfort working independently, given time zone differences.
• Familiarity with APIs, email infrastructure, DNS,HTML,CSS, and/ or javascript.
• Nice to have experience with JIRA or zendesk.
• Nice to have previous experience in a B2B technical support role at a SaaS company.
• Nice to have experience with email, push or SMS platforms.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th-month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

ABOUT THIS JOB  

The Receptionist position is the first point of contact for all that enter the facilities.  This position is responsible to provide top notch customer service, engaging positively with everyone that enters and provides responses, escalating as needed.  This position will coordinate as needed with the on site Facilities team, janitorial, security, etc.  

RESPONSIBILITIES 

• Create pleasant entry experience for employees, customers and visitors  
• Receive requests and triage with the appropriate teams (IT, Real estate, etc) 
• Support onsite meeting requests, providing support for room reservations and engaging AV team as needed for equipment support 
• Manage catering requests  
• Coordinate security badges for associates & guests 
• Monitor coffee room & office supplies, coordinating orders as needed  
• Perform other administrative support duties as required by the department, office and all visitors  
• Manage and coordinate postal services   
• Handle all incoming phone calls in a polite manner with standard greetings and transfer to the concerned parties, and take messages if the receiver is not available to take the calls  
• Screen incoming phone calls when necessary e.g. hard sell or any other no business related disturbing phone calls 

ABOUT THIS JOB  

This position ensures that all physical aspects of the facility function properly to support the Business. This position will manage day-to-day activities reporting to the Cluster Manager. This includes ensuring continuous operations for reception, security, maintenance, mail room, and janitorial services, to meet the needs of their customers.   

RESPONSIBILITIES 

• Engage local business stakeholders to understand business requirements  
• Engage and manage local brokers to negotiate real estate transactions  
• Manage financials: understand variances, coordinate with controllers to improve accuracy and identify opportunities for cost reductions  
• Track the capital & operational budgets 
• Drive cost savings initiatives, identify services to adjust or bid  
• Ensure all facilities services suppliers and/or in-house resources are managed 
• Ensure external vendors have contracts and service level agreements  
• Continually improve service levels  
• Liaise with site landlords to ensure that the agreed program for planned building maintenance is implemented and monitored 
• Ensure compliance with local regulations 
• Liaise with ESG team, execute against strategy and ensure sustainability related data delivery per country  
• Cooperate with Project Manager(s) to execute renovation and relocation plans  
• Work closely with Corporate Security to implement the safety standards on the site  
• Collaborate with Global Crisis Response team, to work through situations, such as earthquakes, hurricanes, theft, etc.  
• Manage and develop FM on site team members 
• Business continuity and site coverage plans established for agreed locations, in alignment with key functional leads for IT and the business, and tested on an agreed basis with the collective team 

The Funds Application Analyst is responsible for developing, documenting and supporting standard and custom reports within the company’s systems for both internal and external clients. The role includes administration of systems, access, processes and controls.  Relationship building with client services using the applications will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices.

Responsibilities

• Collect, analyse and document requirements and business processes related to reports
• Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way.
• Review and document functional design of reports
• Ensure / follow control and process around business requests
• Actively participate in team efforts on report design and review, across global locations
• Ensure that gaps / enhancements are identified, reported and documented
• Collaborate within the Funds Product Team to achieve a high-quality service across the application suite, based on client’s needs
• Seek improvements and efficiencies for business requirements
• Quickly learn and understand client and internal needs

Responsibilities (how we will measure success)

The successful incumbent will represent the first line of defense, with a focus on providing quality periodic review work on both clients and investors, supporting the Asia Pacific Team. The tasks will be completed in accordance with internal AML/CFT policies and procedures, as well as international and domestic AML/CFT regulations and guidelines. This role will be to support the Fund Administration and Corporate Services segments.

Tasks (what does the role do on a day-to-day basis)

Periodic Review

• Perform AML/KYC periodic reviews and drive remediation efforts on existing clients to ensure all gaps are closed and in accordance with applicable regulations.
• To support team members in conducting screening, review of due diligence documents including source of funds & wealth, and risk assessments within established timelines.
• To ensure KYC documents are up to date and properly recorded/refreshed.
• To provide independent recommendations to mitigate the identified risks across the existing client book where necessary, and/or be responsible for escalating the findings to the necessary stakeholders.
• To assist the wider cluster teams with managing client data and trackers to see through the completion of full client KYC lifecycles.
• To perform management reporting on key statistics and status updates in an efficient manner.
• To support wider department initiatives in terms of policy and system application.
• Be the point of contact for clients to collect due diligence documents in relation to periodic reviews and provide timely responses to the same.
• To act as a resource to the other departments and stakeholders where required.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

  Key competencies for position and level

• Strong analytical skills with excellent attention to detail
• Organised and meticulous when handling large volumes of data and workstreams
• Results oriented and ability to multitask and manage high volumes of priorities in a fast-paced environment
• Resourceful with good verbal and written communication skills

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  Key behaviours we expect to see

  In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

The incumbent serves as the EDC driver responsible for the safe transport of project staff and ensuring the vehicles are properly maintained and in good condition. The person in this position requires familiarity with practices and procedures, must be able to perform the full scope of tasks with a minimum of supervisory guidance. Ability to exercise judgment and observe pertinent traffic regulations. This position reports to the Operations & Procurement Manager. The NCR Hub covers operations in Pasig City, Valenzuela City, Quezon City, Angeles City and Legazpi City. This position is located in Pasig City.

Essential functions include:

• Safely transport EDC staff and visitors.
• Perform daily inspection of the vehicle, alert supervisor of any maintenance issues.
• Keep the vehicle clean, in serviceable condition and perform minor preventative maintenance.
• Maintain and update daily vehicle/passenger log.
• Properly record gasoline consumption.
• Assure that the vehicle is equipped with the proper equipment (first aid kit and other safety tools and devices).
• Assure accidents are reported to supervisor in compliance with the EDC policies and procedures and applicable local laws.
• Plan travel routes and requirements by studying schedules and requests.
• Pick up and deliver mail and other materials, bank, and other errands as necessary. 
• Assist the project staff in the delivery of O2 supplies and goods to/from the venues. 
• Assist the Admin/Operations Officer during staff travel, workshops, meetings, and other project activities. 
• When not performing driver’s functions, assist in photocopying, scanning, binding, or other entry-level clerical tasks. 
• Coordinate with the Admin/Operations Officer on driving services and other miscellaneous tasks; and 
• Performs other related tasks as required by the Admin/Operations Officer.

Organizational Relationships and Employment Status  

Reports to   Operations and Procurement Manager 

Supervisee: N/A 

Based in Pasig with travel to all project sites 

Full time employee 

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps). 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together.