Egis Projects Philippines Inc (EPPI) provide services to private sector entities involved in the business of building, operating or managing roadways, railways, and other transportation infrastructure projects.

EPPI has been appointed to design, develop, support and maintain a tolling system based on free flow, nonstop operating mode. This toll system shall have components located on various points (tolling points) of the toll roads- Roadside Equipment (which is subcontracted), and 2 pieces of centralized equipment cloud-based (Operation Back Office and Commercial Back office), being developed by EPPI’s Software Development Center (SDC) team. These mainly consist of web-based software (Customer Portal, Account Management Systems, Customer Relationship Management system, Back-office portal), microservices back ends (API) and mobile apps, managing more than 3 million end user accounts.

Duties and responsibilities

• Review and analysis of requirements and specifications
• Translate requirements into test scenarios and detailed test cases
• Preparation of test data and execution of manual test cases, documenting test results and bug creation
• Conduct peer reviews of test data and test cases
• Responsible in validating successful migration of data from legacy system to new system
• Creation, maintenance and execution of regression tests cases
• Will work closely with the development team and effectively communicate across teams to help resolve issues

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus: developing their skills and knowledge, building strong customer relationships with existing and new clients, gaining insight into their needs, and delivering customer-centric solutions.

You'll be highly organized, pay close attention to detail, and know your subject matter, as you will be reviewing all reporting requirements, including financial statements and ad hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is essential. You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution. 

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts, and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future together. 

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Responsibilities

• Co-ordinate and execute day to day administrative and legal formalities in accordance with the law
• Ensuring the continuing good standing of client companies by ensuring all company law and contractual requirements are complied with
• Build, develop and maintain partnerships with cluster contacts

Tasks 

• Review board minutes, prepare complex board packs, including agenda, related minutes, agreements and documentation.
• Train, coach and support the team as and where required
• Maintain and review board/filing trackers
• Ensure legal and regulatory compliance
• Ensure prompt follow-up and timely execution of client requests
• A point of contact for daily operations on complex clients
• Coordinate deliverables for junior team members, working closely together with (Assistant) Managers
• Assist with the audit process Attend board and shareholders meetings, preparing related minutes, IQ-EQ service agreements and documentation.
• Review board minutes of more junior team members
• Prepare and review RCS, RBO, EMIR and general documents
• Understand fee agreements and identify out-of-scope services
• Coordinate with 3rd parties and support/remote functions
• Review of bank account opening forms

• Lead the team of developers, align technical direction, and provide leadership, support, and motivation
• Work with the Product Owners to develop provided user stories
• Work with the Solution Architects in designing technical solution to a specific set of business requirements within the framework defined by the Enterprise Architecture
• Liaise with team members, Delivery Leads, and Product Owners to ensure projects are completed to standard
• Oversee deployments/new releases and ensure that they are aligned with the product roadmap
• Advise the Delivery Leads, Product Owners, and the team regarding the technical implementation of the project
• Work with the App Support team to address system issues
• Document system design and programs specifications in technical design document
• Review code and ensure that the best practices and coding standards are implemented in the project
• Identify and remove bottlenecks that impede the progress of Sprint
• Solve issues and develop workarounds and alternative solutions
• Keeping up-to-date with industry trends and developments

Qualifications:

• Possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
• Experience in Agile/Scrum process, language, and ceremonies.
• Experience in using Java and Spring/SpringBoot
• Experience in using relational databases (e.g. Oracle)
• Solid knowledge and experience with continuous integration and continuous delivery tools.
• Solid understanding of API, microservice, and integration concepts and technologies, such as REST, JSON, XML, message queues
• Experience in leading development teams
• Excellent analytical, technical, diagnostic, and troubleshooting skills
• Proven ability to solve problems creatively

• Ability to communicate ideas clearly and respond in a timely manner
  
  Preferred Requirements:
• Knowledgeable in using AWS, Red Hat OpenShift Container Platform, or any other public cloud platform.
• Experience in Cloud Native Infrastructure, DevSecOps, and Microservice Architecture
• Experience in deploying apps to App Store and Play Store
• Experience in using modern JavaScript frameworks (e.g. ReactJS)
• Has a background on backend, web, and mobile application development 

• Lead the design, development, and implementation of Appian-based applications.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to a team of developers.
• Ensure best practices in Appian development and deployment.
• Conduct code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve technical issues related to Appian applications.
• Stay updated with the latest Appian features and industry trends.
• Coordinate with cross-functional teams to ensure seamless integration of Appian applications with other systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5 to 10 years of experience as an Tech Lead or Appian Developer respectively.
• Strong knowledge of Appian BPM (Business Process Management), SAIL (Self-Assembling Interface Layer), and Appian plugins.
• Experience with Appian integration using REST, SOAP, and other APIs.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Appian certification is a plus.
• Banking related experience is a plus.

Carousell is seeking a skilled Group Tax Associate Manager to join our corporate controllership team. In this role, you will work closely with finance teams across the organization, leveraging your expertise in tax within the APAC region. Reporting to the Group Head of Tax and Treasury in Bangalore, you will play a key role in shaping and executing our tax projects. The ideal candidate will bring extensive experience in managing tax function and a proven track record in the APAC market

Roles and Responsibilities:

• Ensure tax compliance and timely filing of returns  - handle tax compliance processes for corporate income tax, indirect tax (eg GST, VAT, SST or equivalent), WHT, Stamp Duty. This requires working with the tax agents and the controllers to ensure that all returns are filed and payments are made within the prescribed timelines. 

• Review tax computations and provide tax advisory and support to business groups

• Collaborate with external professionals and local tax authorities to manage tax-related matters and address tax queries

• Tax Controversy – assist with tax enquiries/ tax audits for the key jurisdictions under coverage.

• Assist with tax provisioning 

• Transfer Pricing - assist with transfer pricing compliance obligations (where required).

• Analyze and interpret the impact of changes to laws and regulations on tax liabilities and tax structuring

Unleash Your SAP Expertise!

We're seeking talented individuals to join our dynamic team as SAP Consultants. We're looking for talented SAP specialists and implementers in the following fields who possess a strong understanding of core SAP principles and the ability to collaborate across different functional modules: 

• SAP FICO Consultant (Financial Accounting & Controlling)
• SAP SD Consultant (Sales & Distribution)
• SAP MM Consultant (Materials Management)
• SAP PP Consultant (Production Planning)
• SAP PS Consultant (Project Systems)
• SAP S4 Field Service Consultant (Successor to SAP CS)
• SAP PM Consultant (Plant Maintenance - EAM)
• SAP ABAP
• SAP PS
• SAP S/4HANA Retail/Fashion
  

Candidates with a mix of these skills are preferred!

About us

TeamWork is an independent international group created in 1999 in Geneva by its current CEO: Philippe Rey-Gorrez.

Key player in consulting, technological integration and innovation, the company’s mission is to support its customers over the long term. A true partner of digital transformation, TeamWork is active in four major areas: Business Consulting, SAP Business Solutions, Data Analytics, Technology Platforms.

With nearly 1400 employees and 24 offices around the world, TeamWork stands out by its ability to guarantee 24/7 outsourcing and geographical proximity to its customers

TeamWork has a global SAP partnership that enables it to distribute and maintain all SAP solutions. This partnership also certifies the technical and functional capabilities of TeamWork to deliver services on all SAP solutions. The company has SAP Gold Partner and SAP Partner Center of Expertise certifications that confirm the expertise of the teams and the SAP Support and Maintenance Center.

What will you do?

Your responsibilities will vary depending on the specific SAP module you'll be working with (FICO, SD, MM, PP, PS, PM or S/4HANA Field Service). Here are some general tasks you can expect to perform:

• Deep-dive into your specialized field (FICO, SD, MM, PP, PS, PM or S/4HANA Field Service): The role will involve project (CR or full lifecycle SAP S/4HANA implementation), presales, and support work and requires a high degree of flexibility to multitask on several assignments.
• Partner with cross-functional teams (e.g., Finance, Sales, Operations) to ensure seamless integration of your module with other parts of the SAP system.
• Stay up-to-date on the latest functionalities and best practices within your assigned SAP module.

Hard skills

• Proven experience in your specialized field or SAP module (FICO, SD, MM, PP, PS, PM or S/4HANA Field Service).

• Candidates with a mix of these skills are preferred!

• Proven experience gathering and documenting Functional Requirements, customizing, conducting SIT/UAT, performing training to final users, data migration, post go live support.
• Strong understanding of the relevant business processes associated with your specialized field.
• Ability to configure and customize functionalities within your assigned module to meet specific needs.
• Experience with data analysis and reporting tools within SAP.
• Familiarity with SAP S/4HANA.

Beneficial: For the SD or FICO consultant positions, a background in SAP Real Estate (SAP REFX) is ideal.

Soft Skills

• Strong negotiation, communication skills, and interpersonal skills. Ability to build relationships with customers and internal and external stakeholders.
• Strong analytical and problem-solving skills. Ability to prioritize tasks and work effectively under pressure. Excellent communication and collaboration skills.
• Excellent problem-solving and analytical skills.
• Excellent project management and organizational skills. Strong communication and interpersonal skills.

Education

• Bachelor’s Degree

Experience

• 8-10 Years 
• Preferred: Experience working with two or more of the listed SAP modules (SD, MM, FICO, PP, PS, PM S/4 Field Service).

Language

• English

What’s in store for you?

• Be part of a growing and successful team.
• Hybrid position. Work from home accepted but subject to project rules
• Traveling is expected as part of project or support work, either domestic or international (dependent on the customers’ location).

Remuneration

• Enjoy competitive base salary 
• Competitive salary and benefits package.

Benefits

• Private HMO

>  KEY RESPONSIBILITIES 

• Managing ad-hoc data extraction and transformation requests to support business needs for data visibility. 

• Support a new initiative for business self-serve analytics with the provision of common comprehensive and re-usable datasets. 

• Provision of visuals in Power BI to meet business reporting requirements. 

• Strong working knowledge of technologies including SQL, Azure and Databricks to compile underlying data models to support reporting. 

• Support the ingestion process and scheduling of source raw data tables into the XP data warehouse. 

• Liaison with the business and SAP Data Architect to understand data requirements for extraction in preparation for reporting. 

• Support the business with any general reporting issues, queries and management of enhancement requests. 

• Maintenance and creation of key documentation to support BI and the XP reporting catalogue. 

• Provide training and support to end-users on report generation and utilization of Power BI as a global reporting solution. 

• Must have at least 3-5 years of experience in managing all facets of managing a SWL DW environment in Azure. 

• You will be responsible for designing and modelling a snowflake and star schema environment to create reporting cubes across various business functions, enabling self-service reporting for the organization. 

• Your role includes designing a multidimensional data warehouse using the SQL Server BI stack. A strong background in SQL development, particularly in creating data warehouse solutions, is essential. 

• You must understand advanced SQL techniques such as looping logic, indexing temporary tables, and other sophisticated database strategies. The ability to write optimized and performant SQL code is crucial. 

• Familiarity with additional programming languages like Python is required. Experience in developing reporting solutions using Power BI in a self-service environment is also necessary.  

• You will be tasked with supporting and administering the SQL data warehouse and Azure Data Factory. A solid understanding of Azure tools, including Data Factory and Databricks, is important for this role. 

• You will be responsible for debugging, monitoring, and troubleshooting BI solutions. 

• You should have a strong understanding of leading extract, transform, and load (ETL) tools. 

• You will develop techniques for quality data collection to ensure data adequacy, accuracy, and legitimacy.  

• Recognizing business requirements within the BI context, you will create data models to transform raw data into meaningful insights. 

• You will provide oversight on database structure models in alignment with BI strategy and corporate KPIs. 

• You should have experience developing models, queries, and views within project timelines, with a focus on meeting deadlines. 

• Strong knowledge of implementing security in a SQL Data Warehouse environment, spanning data such as row level security and applying security to individuals access such as active directory or role level security. 

• A background in working with SAP, Salesforce, and non-SAP ERP systems is also required. 

KEY RESPONSIBILITIES 

• Possess strong working knowledge of SAP S/4HANA to provide business support focused on data, while also supporting the in-house Master Data Management (MDM) process, including changes and bug fixes. 

• Collect and analyse data from multiple sources to uncover patterns, trends, and insights, ensuring data accuracy, completeness, and consistency across all reports. 

• Create and maintain accurate and timely reports, developing and implementing dashboards and other reporting tools to enhance data visualization. 

• Analyse data accuracy within the SQL data warehouse to ensure alignment with source systems and troubleshoot data reporting issues in collaboration with support teams to resolve technical problems. 

• Contribute to the development of data governance strategies that encompass MDM, data ownership, stewardship, and documentation (policies), while managing relevant committees. 

• Conduct reporting and analysis on data governance to monitor compliance and identify improvement opportunities, collaborating with stakeholders to establish and implement governance standards and policies. 

• Develop and maintain data models, and document processes, procedures, and workflows related to data reporting. 

• Provide training and support to end-users on effectively accessing and utilizing reports. 

We are seeking an experienced Accounts Payable Clerk to join our accounting and finance team. In this role, you will handle various accounts payable duties, including validating and reconciling invoices, coding invoices for payment, and managing reporting and other finance-related tasks. Attention to detail is crucial, and prior experience in telecommunications and BPOs is highly desirable.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

*This role requires flexibility to work on a hybrid setup based on business needs. The successful candidate will be required to report fully onsite for the first 3 months then will transition into a remote setup. However, all Manila team members are still required to report to the office if there's a business need (client visits, project needs, company events, etc.).

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• HMO and Life Insurance
• Paid Time Offs and CTO
• Non-taxable Allowances
• Annual Wellness Subsidy

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we'll invite you to our online language assessment (English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• If you pass the language test, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
• If you pass the initial interview with TA, your profile (CV and Language Test) will be sent over to the hiring manager for further review. From there, we'll know if they'd be interested to setup a final interview with you.
• We'll proceed then to the job offer if your final interview goes well. Note that it will be a panel interview with some of our Operations Managers.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage:

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Lead to oversee employee support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for an experienced Support Bar Lead with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Lead the support bar team, providing guidance, coaching, and mentoring to team members.

• Work collaboratively with the rest of the Service Delivery team to ensure a seamless and efficient support experience for employees.

• Act as the main point of escalation for complex support issues.

• Analyze and report on key performance indicators to both the support team and senior management.

• Develop and maintain excellent relationships with our employees, providing personalized and empathetic support.

• Stay up-to-date with industry developments and use this knowledge to improve support processes and procedures.

• Manage the support bar schedule, staffing levels, and workload distribution to ensure optimal coverage.

• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.

• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

SKILLS AND EXPERIENCE REQUIRED

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.

• Excellent relationship building skills.

• Ability to work in a matrix management environment.

• Proven experience in managing a high-performing customer service or support team.

• Strong leadership and people management skills.

• Excellent written and verbal communication skills.

• Ability to analyse, interpret, and report on complex data.

• Passion for gaming and the gaming industry.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Excellent problem-solving and conflict resolution skills.

• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Group life insurance
• Group income protection
• Private Medical Insurance
• 25 days Holiday (plus 8 bank holidays)
• Employee Assistance Program (EAP)
• Enhanced Employer Pension Contributions
• Cyclescheme
• Tech Scheme

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Analyst to oversee first and second line support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for a Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Act as front-line support for local and/or time zone-based employees.

• Serve as the main point of contact for our customers via email, walk ups, and chat support.

• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.

• Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.

• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.

• Collaborate with other teams to identify and resolve technical issues.

• Stay up to date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows.

• Identify and escalate issues requiring urgent attention to the appropriate parties.

• Ensure SLAs are met and that our internal users are provided with an exceptional user experience.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Proven work experience in a customer service or Helpdesk role.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.
• Ability to learn quickly and adapt to new software applications and technologies.
• Excellent problem-solving and conflict resolution skills.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure

Commercial Leadership 

• Delivery of business Sales Medium Business target and business results by championing a client-centric sales mindset; 
• To drive and champion a sales and growth mindset within the organization; 
• To develop a sales strategy and go-to-market execution plans, with a focus on growing revenue in new clients along with former NielsenIQ clients; 
• To build and empower a team that is accountable for the delivery of business goals and targets. 
• To develop the right offerings for SMB, the affordable price points to penetrate SMB clients 

Financial Acumen 

• Own and manage SMB P&L in your respective market, delivering revenue and EBITDA targets; 
• To build and deliver the SMB annual operating plan, achieving revenue and cost targets; 
• To manage the ongoing pipeline management, sales forecasts & sales meetings. 

Client Leadership 

• Build SMB client prospect database 
• Segment SMB clients by their data expertise & need state, to define relevant solutions that address their needs/ pain points 
• Work with Marcom to develop compelling content and campaign specifically for SMB, to build awareness and generate qualified leads 
• Actively engage with clients & taking ownership; 
• Be the voice of SMB client into NIQ, and the voice of NIQ into the client; 
• To ensure client centricity and satisfaction. 

Be an Ambassador 

• To represent the NIQ brand in the SMB market, participating in external events and professional speaking engagements; 
• To be a role model internally, participate in company events and activities 

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

Companies have increasingly been relying on market insights to make informed decisions and our role at NIQ has evolved into us being information scientists -predicting the ‘What's Next’ for our clients, in order for them to grow, stay relevant in the present, and for the future. Our behavioral researchers in NIQ’s Consumer Insights team tackle our clients’ issues by unlocking the why and the how, while our data researchers identify key clients' priorities quantitatively by applying data science techniques to the survey and other big data sources.

Responsibilities

• Maintaining and building an accurate, complete, up-to-date understanding of the market with insightful data and intelligence
• Accountable for analyses, charting, and performing quality checks for analytic reports
• Assisting in developing analytical solutions, consumer insight recommendations, and developing questionnaires aligned with client goals and needs
• Assisting in preparation of proposals and credential presentations
• Ensuring timely and quality deliverables and services to clients
• Providing administrative and operational support in research projects
• Collaborating with the various internal teams for research projects

A Little Bit About You

You will play an essential role in managing research projects from start to finish, supporting the Manager on research design, analysis, reporting through to presenting findings to clients. We will arm you with the best in market research skills and capabilities, through on the job coaching and structured training. You will also be given access to our full range of data and analytics solutions. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients.

Our IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients.

We strive to be a leading edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services. Tech Hub Shift Leaders ensure their shift delivers a quality, customer focused experience for end users. 

They motivate their shift and lead by example, are customer centric and understand the link between delivering responsive, proactive support and customer satisfaction. The position requires a combination of strong troubleshooting, planning, communication and customer service skills and includes a mix of on-call tasks and day to day business as usual support.

As Tech Hub Shift Leader you understand that a customer focused, slick Service Desk can deliver business edge. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.

Responsibilities

• Manage a shift of Tech Hub engineers
• Mentor/coach junior staff
• Ensure resource is allocated effectively to deliver workloads
• Create an engaging, open and collaborative culture within the team
• Oversee day to day operations to ensure shift runs smoothly
• Monitor and report on team performance
• Create a standard set of MI for your shift
• Produce ad-hoc reports as required for Board/Executive review etc
• Use reporting techniques to identify trends, patterns and opportunities to improve the service we deliver.
• Address issues with individual performance, putting plans in place to help colleagues reach their potential.
• Ensure team are following best practice processes
• Delegate tasks and set achievable deadlines
• Assist the Global Head of IT Service Delivery on strategic projects
• Take part in other ad-hoc projects as required
• Take the lead role during Major Incidents, moving from RED to GREEN.
• Document Major Incidents and follow through on root cause.
• Work with Business Partners to improve the service we deliver to the customer.
• Communicate experience and knowledge to other members of the Global IT function
• Provide on-call support when required
• Take the lead in developing good customer service initiatives
• Regularly review customer satisfaction surveys and focus on areas of concern
• Act as an escalation point.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.

Join us in driving innovation and excellence for our clients while advancing your career in data analytics and consultancy.

We are looking for a detail-oriented Junior Insight Analyst with a strong curiosity about the FMCG or Tech & Durables markets. You will excel at identifying trends and patterns to provide actionable insights, working with data to understand market dynamics.

 In this role, you will offer data-driven support to both global and local clients, collaborating with internal NIQ teams to help achieve strategic business goals. Your contributions will be key to our international team's success in delivering impactful solutions.

Responsibilities

• Project Execution: You will assist in executing projects by extracting and compiling data, analyzing trends, and interpreting sales and consumer information. You will also create visualizations and build comprehensive presentations.
• Data Summarization: You will summarize data using tables, charts, and graphs, ensuring accuracy by reviewing deliverables for errors and inconsistencies.
• Report Drafting: You will draft reports and presentations that vary in complexity, incorporating detailed data interpretation to support client and internal needs.
• Report Management: You will set up and refresh regular reports, ensuring timely delivery of relevant information.
• Best Practices: You will actively seek out and share best practice examples and opportunities for optimization and automation, implementing these approaches in your work where applicable.
• Client Meeting Preparation: You will support other team members in preparing for client meetings and presentations, ensuring all materials are well-organized and impactful.

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization

Responsibilities (how we will measure success)

It’s an exciting time for Learning and Development at IQ-EQ and we need a dynamic and business focused team member to help us achieve our exceptional ambitions for the Group. Our vision as a team is to deliver critical, multi-dimensional, career-defining learning experiences that WOW top talent and accelerate growth.

We are looking for an enthusiastic and dynamic Talent Administrator to join our busy team, to support initiatives around our global training strategy. You will work collaboratively with colleagues to provide an efficient, accurate and high-quality day to day operational training service to our employees and timely and proactive administrative support to our Talent & HR colleagues. You will be passionate about learning and development, inspiring and supportive, enabling our people to reach their full potential.

You will support the development and delivery of organisation's talent development programmes (check out our award winning PowerU) and digital L&D strategy and promote a culture of self-directed learning to support the delivery of IQ-EQ’s vision and people & culture agenda.

Tasks (what does the role do on a day-to-day basis)

• Support day to day training administration of all training events via our Learning Management System (MyCampus), scheduling events, issuing invites (and communications where required), tracking and confirming attendance ensuring always that data is accurate and up to date
• Manage the training administration process that supports the efficient running of CPD and other training activities across the Group
• Provide a front-line email and telephone service to the Group dealing with all training related queries, providing accurate and timely responses.
• Obtain the required data and complete the production of the quarterly training MI and activity
• Collaborating with suppliers to set up and manage external training events, including all correspondence with participants and facilitators.
• Support the global Embark induction programme, ensuring a tailored approach and a first-class experience for all new starters and their managers

Key competencies for position and level (see Group Competency model)

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action Orientated – Readily acts on challenges, without unnecessary planning
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Enthusiastic, engaging and positive
• Organised and thorough
• “Can do” attitude
• Encouraging and supportive
• Excellent listener who understand the needs of others
• Creative and Innovative
• Empathetic
• Confident and able to engender confidence
• Flexible (in both style and approach)
• Takes ownership and follows through on commitments

Job Description

• Developing user-facing applications using Vue.js
• Building modular and reusable components and libraries
• Optimizing your application for performance
• Implementing automated testing integrated into development and maintenance workflows
• Staying up-to-date with all recent developments in the JavaScript and Vue.js space
• Diagnose and fix bugs and other software defects in new and existing Vue applications
• Run code optimization tools and analyzers to spot and refactor inefficiencies to create highly performant code
• Keeping an eye on security updates and issues found with Vue.js and all project dependencies
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM;
• Good understanding of HTML5 and CSS3;
• Understanding of server-side rendering and its benefits and use cases;
• Knowledge of functional programming and object-oriented programming paradigms;
• Ability to write efficient, secure, well-documented, and clean JavaScript code;
• Knowledgeable in CI/CD, AWS, Git and Gitlab

WHAT YOU’LL LIKE ABOUT US 

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. 
• We geek out on new ideas, proposals, and anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set. 
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. 
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

We’re on a mission to keep children safer online - both at home and at school. We use cutting-edge machine-learning technology to detect issues like cyberbullying, sexting, signs of depression, suicidal thoughts, and more. We also offer internet filtering and limits.

As our Senior Technical Support Specialist Tier III, you’ll engage with our potential customers, help new customers get the most out of Bark, and gather feedback from customers who choose to discontinue using Bark. You will be responsible for the success and retention of customers, while responding to and resolving escalated technical, product, or account issues. This is an incredibly important role that makes a direct impact on the company’s success.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as the company gatekeeper using computer technology to handle email inquiries, and phone calls.
• Have scheduled availability for Tier III (escalated) calls, tickets, and chats.
• Participate in resource development to benefit the team at large in specified areas of expertise
• Respond to inbound customer service questions about product functionality, pricing, billing, and generally advise on company information.
• Provide suggestions for improvement or new features based on customer feedback and work with our engineering team to implement them.
• Provide thought leadership on your assigned shift for all Tier I and Tier II agents as it relates to troubleshooting and problem resolution
• Provide shift oversight when managers are unavailable to ensure efficient handling of all incoming customer communications Demonstrate proficiency in technical troubleshooting best practices and ability to document and escalate issues to the product team

• 2+ years of related experience is required for applicants with a Bachelor's degree.
• Previous experience working as a Team Leader
• Excellent written and verbal communication skills via email, telephone, in-person, chat
• Learn quickly and exhibit tech savviness.
• Ability to work under pressure, organize, and prioritize responsibilities.
• Experience speaking about technology with non-tech-savvy customers.
• Knowledge of Google Suite, and Zendesk (or other ticketing system).
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• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage