WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements:

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Ensure achievement of monthly DSO Budget and other KPI targets.
• Manage Accounts Receivable balance and contact customers before balances become overdue to confirm payments
• Responsible in identifying slow moving accounts and escalate delinquent debts for case management
• Monitor customer credit limits
• Acquire sufficient information to assess the credit worthiness of new clients
• Monitor Field Collectors performance and productivity
• Responsible in handling disputed bills and negotiate to bring payment within the agreed terms.
• In-charge of the preparation of Reminder Letters
• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise
• To maintain good business relationship and thus improve customer retention and DSO

Do you have what it takes? If you want to be considered for this role you will need:

• Candidate must be a graduate of BS Accountancy or any related course
• At least 2-3 year(s) of work related experience
• With good communication skills
• Knowledgeable in MS Office Applications
• With good negotiation and analyzation skills
• Applicants must be willing to work in Kalawaan, Pasig
• Full-Time position(s) available.

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)
• 13th Month Pay & other Statutory benefits
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Rice Subsidy

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

For Immediate hire In-Office position reporting to our Office in Pasig 

IT Help Desk Job Description:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

IT Help Desk Responsibilities:

·         Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs; 

·         Sets up and configures desktop computers, peripherals and accounts assigning security level;

·         Installs software and installs and repairs hardware and peripherals;

·         Tests programs;

·         Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;

·         Maintains systems, databases and web pages;

·         Administers user accounts;

·         Designs and produces basic reports;

·         Transfers computer files between platforms;

·         Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems; 

·         Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; 

·         Arranges for distribution of output to customer;

·         Maintains records;

·         Contributes to unit goals by accomplishing related duties as required.

WHAT IS YOUR ROLE

As Quality Assurance Advocate, you will be supporting various strategic business unit (SBU) teams to assess and ensure quality of work aligns with the outlined expectations.. You will work to understand client expectations and complete daily audits of team members work in reflection. Providing detailed and accurate documentation and data input to team leadership to ensure quality excellence we can be proud of!

WHAT WILL YOU DO 

• Complete daily quality audits of team members in accordance with Boldr’s expectations, through documentation and data reporting.
• Track, document, escalate or resolve QA issues to meet internal and external expectations. 
• Identify opportunities and provide recommendations for continuous improvement initiatives.
• Check compliance of each team member to processes established by the client and capture errors including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
• Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to team leadership.
• Maintain focus on data integrity and producing work of the highest quality.
• Review data output against guidelines provided by the client.
• Complete timely reports and provide data analysis and trends.

YOU HAVE…

• At least 6 months to 1 year experience as a Quality Assurance.
• Preferably with Omni QA Experience.
• Strong attention to detail and are interested in growing within a Quality Assurance role
• Focused and self motivated, able to work independently to achieve goals.
• Ability to communicate escalations and technical concerns to leadership.
• Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently.
• Excellent reading comprehension, verbal, and written communication skills.
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind.
• Computer and technical skills; proficiency in Google Suite, specifically Google Sheets and other tools such as CRMs (Zendesk, Gorgias, Salesforce, etc.)

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism

Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved

Ensure proper and timely escalation of issues to meet internal and external expectations

Identify opportunities and recommendations for continuous process improvement

Deliver service excellence and maximize customer service and satisfaction

Work with the external team to stay updated on product and service knowledge

YOU ARE...

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

• Proactive and self-motivated
• Interested in the IoT (Internet of Things) technology

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.

• Amenable to work on rotating shifts
  

YOU HAVE…

• Willingness to work on a project based contract (1 month)
• Open to any shift or schedule and is amenable to work on rotating shifts
• Has their own device and stable internet connection at home
• 6 months to 1 year of customer service experience (email support; experience in other channels is a plus!)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

Waste Japan (A Keywords Studio) is looking for a passionate and ambitious Marketing Strategist to join their award-winning team. You’ll primarily be working on the Google Play APAC account, but also supporting the UK & Japan with a client roster boasting EA, Riot, Sega, Supercell & Zynga. You’ll be helping create world-class game marketing that reaches millions around the world.

The Waste strategy team is defined by curiosity, collaboration, and communication. We operate at a high pace and hold each other accountable to the highest standards. If you’ve been operating at a high level in marketing and found yourself asking "Yeah, but why?" a lot, you could be a Waste Strategist. We’re looking for attitude, ability, and deep local knowledge, not strategy-specific CVs.

As a Marketing Strategist at Waste, you will play a key role in independently leading projects in APAC to collaborating on bigger thinking briefs in the UK. You’ll be involved in a wide range of projects all the way from Brand Strategy to UA Campaign planning to social strategies. 

• You will be the go-to person at Waste for APAC gaming insight, and User Acquisition and Campaign strategy.
• This is a client-facing role, where you will offer everything from strategic insight to brief writing support, essentially operating as an extension of their team
• Aligning Google’s Plays Business objectives with our campaign objectives and output
• Writing quarterly campaign reports and presenting them back to the client
• Conducting research across consumer, category, company, and culture to find exciting and actionable insights, with a deep understanding of the APAC mobile gaming market.
• Defining vivid target segments based on real insights 
• Developing distinctive positioning ideas that connect with future fans
• Writing brilliant briefs and running brilliant briefings that inspire creative teams
• Developing UA Campaign Strategies, Social/Community Strategies, or brand strategies, solo or as part of a team
• Working with Client Services to proactively spot new opportunities for clients

• 3-5 years agency experience

• Strong experience researching consumer, category, company, and culture to find exciting and actionable insights.
• Deep understanding of the APAC gaming market (mainly mobile)
• Main markets: Japan/ Korea/ Taiwan
• Secondary markets: Indonesia/Malaysia/Philippines/Thailand
• Strong experience defining UA Campaign Strategy and Social/Community Strategy.
• Strong experience writing briefs and delivering briefings.
• Hands-on experience working with gaming brands.
• Language: Native level/Fluency in English and a plus if you are fluent in Japanese, Korean, or Chinese

• Your employment will be under Keywords Studios Manila and will be working with Waste Japan
• This role offers a work from home setup, however, please note that all KWS Manila team members are still expected to report onsite depending on the business need.
• Monthly non-taxable allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

We are looking for graduate of BS Accountancy with 1-to-2-year experience to join our accounting department.

The successful candidate will be responsible to all Accounts Payable transactions. This role will be responsible for preparing, reviewing, and ensuring that payments and expenditures are monitored and processed in an efficient, effective, and accurate manner.

Our ideal candidate has in-depth knowledge of bookkeeping, tax payments and BIR compliances. You should also be able to monitor daily transactions and recommend ways we can improve our payment processes and procedures.

Job Purpose: To provide administrative and financial support to the Accounting Supervisor.

Key Duties & Responsibilities

·       Take responsibility for the day-to-day processing of all purchases, ensuring that invoices are checked, and prices are correct and that any discrepancies are investigated and dealt with appropriately

·       Ensure that invoices are authorized for payment by relevant department managers and matched to purchase orders where applicable

·       Ensure that invoices are recorded and entered in the system using appropriate account codes and that payments are posted on the system appropriately.

·       Set up new supplier accounts and amend existing supplier details as necessary

·       As required, assist in tax computation, filing and payment

·       As required, assist in journal transaction entries

·       As required, assist with account reconciliations as well as identifying and correcting accounting errors

·       Any other duties as reasonably directed by the direct supervisor or other member of the management team

·       Bachelor Degree in accounting.

·       Previous experience in a similar role

·       Advanced MS Excel knowledge (familiarity with formulas, VLOOKUPs and pivot tables) and QuickBooks accounting software.

·       Meticulous eye for detail and exceptional planning and organizational skills

·       Ability to take initiative and a practical approach to problem solving.

·       Positive and flexible approach to work Responsibilities

·       Analyze transactions and prepare reports

·       Tax compliance knowledge related to AP payments such as but not limited to invoicing requirements, VAT input, creditable withholding tax, fringe benefit tax, and final tax.

·       Excellent analytical skills with an attention to detail

·       Integrity, with an ability to handle confidential information

• Paid Time Off
• Private Health Insurance

We are seeking an experienced Senior Product Marketing Specialist to join our team. You will own product marketing strategy and messaging for our customer service software, drive product launches, craft positioning, and enable sales. This is a hands-on role where you'll collaborate with product, engineering, sales, and marketing to ensure Helpshift delivers remarkable experiences for customers. You will report to the Head of Product Marketing.

What you'll do:

• You will help analyze the needs of different customer types, refine target personas, segmentation, and ideal customer profiles.
• You will craft crisp, clear, and differentiated positioning of Helpshift’s products and create relevant content based on this positioning.
• You will educate teams on market trends, prospect pain points, and competitive intelligence.
• Oversee the development and execution of launch activities for new products including working closely with Product, Sales, Support, and the rest of the Marketing team.
• You will support the global sales team with up-to-date positioning and sales content.
• You will partner with marketing to plan and support campaigns and demand-generation programs.
• You will assist in creating product demos that showcase how Helpshift's software platform works.
• You will assist in creating content including presentations, datasheets, whitepapers, customer stories, web copy, campaign content, sales enablement content, and more.
• Conduct user, market, pricing, and competitive research—both qualitative and quantitative—to better understand and evangelize market trends and apply key learning to new initiatives and in doing so ensure the team can communicate the key differentiators of our product and identify opportunities for future growth.

• 5+ years of B2B product marketing experience, with a track record of successful product launches. At least two of these years in SaaS.
• Proven record of creating compelling positioning, messaging, and thought leadership content.
• Experience in buyer research and gathering current/prospective customer data to drive the development of messaging and positioning.
• Strong communicator able to distill complex ideas into simple, powerful stories.
• Strategic thinker who starts with the customer and works backward.
• Passion for customer experience and contact center technologies.
• Comfortable working cross-functionally in a dynamic startup environment.
• Data-driven approach to position products, quantify market opportunity, and measure success.
• BA/BS degree in business, marketing, or related field required.

• This role offers a WFH setup, however, all team members are still expected to report on site depending on business needs.
• HMO and Life Insurance
• Non-taxable Allowances
• Paid Time Offs
• Annual Wellness Subsidy

Role Information: EN

Studio: Helpshift

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

Position Description – Accounting Assistant

About the Role
As an Assistant Accountant in a fast-paced retail company backed by private equity, you will play a crucial role in supporting the finance and accounting team. The company is experiencing rapid growth, and this position offers an exciting opportunity to contribute to its success. You will work closely with the accounting team, assisting with various financial tasks, ensuring accurate financial records, and supporting the overall financial operations of the organization.

More specifically your responsibilities will include:

• Cash management including the process the bank reconciliations.
• General Ledger Maintenance: Assist in maintaining accurate and up-to-date general ledger entries, including journal entries, reconciliations, and adjusting entries as required.
• Payroll Processing: Take ownership of the weekly payroll process, ensuring accurate and timely processing of employee payroll. This includes reviewing timesheets, calculating wages, deductions, and overtime, and maintaining employee records related to payroll.
• Accounts Payable and Receivable: Support the accounts payable and accounts receivable functions by processing invoices through lightyear, verifying billing accuracy, preparing payment schedules, Tax and super payments , and managing vendor and customer inquiries.
• Financial Reporting: Assist in preparing financial statements, management reports, and other financial analyses to support decision-making processes. Collaborate with the accounting team to ensure timely and accurate reporting.
• Inventory Control: Work closely with the inventory management team to reconcile physical inventory counts with financial records, analyze variances, and contribute to inventory valuation processes.
• Expense Management: Assist in reviewing and reconciling employee expense reports, ensuring compliance with company policies and timely reimbursement.
• Financial System Support: Assist in maintaining and enhancing financial systems, including ERP software, by identifying opportunities for process improvement and troubleshooting issues.
• Compliance and Audit Support: Collaborate with external auditors, providing necessary documentation and support during yearly audits, ensuring adherence to internal/external financial controls and regulatory requirements.
• Ad-hoc Analysis: Support the Financial Controller, accounting team and Leadership team with ad-hoc financial analysis and projects, providing accurate and insightful information to aid in decision-making processes.

What you’ll need:

Reporting to the Financial Controller, this role is focusing on bookkeeping, accounting and payroll. You will need to demonstrate:

• Bachelor's degree in Accounting, Finance, or a related field. CPA Preferred but not essential
• Minimum of 2 years of experience in accounting or finance, preferably in a fast-paced retail environment.
• Strong understanding of financial reporting standards.
• Proficiency in accounting software (Xero) and Microsoft Excel (Advance); experience with other ERP systems is a plus.
• Experience with payroll processing software and knowledge of (Australian) payroll regulations and compliance.
• Excellent analytical skills with a keen attention to detail.
• Ability to work in a fast-paced and dynamic environment, managing multiple priorities and meeting deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional and cross borders teams.
• Highly organized and proactive, demonstrating a strong work ethic and a willingness to take initiative to streamline processes.
• Familiarity with private equity ownership structures and related financial processes is an advantage.

What’s in it for you:

Joining as an Assistant Accountant offers a unique opportunity to contribute to a growing retail company while gaining valuable experience in a fast-paced environment. If you are a detail-oriented and driven professional with a passion for accounting and finance, we invite you to apply and be part of our dynamic team and a Supportive leadership structure.

Join the A-Team and experience the A-Life!

The Junior Video Operator is responsible for monitoring CCTV cameras for suspicious activities at multiple sites, Check that logins are performing correctly and reporting any issues.

A SNAPSHOT OF YOUR ROLE

• Monitor footage for suspicious activity
• Escalate and manage suspicious activity
• Dispatching Emergency Services
• Create Reports to transmit information
• Correspond with co-workers via IM
• Monitor software for decreased functionality

A BIT ABOUT YOU

• Highschool Diploma or Equivalent
• Computer Knowledge
• Excellent Communication skills
• Valid Security Workers License
• Additional Assets:
• Experience in the Security Sector
• Reliable work ethic
• Adaptability
• Flexibility
• Tenacious

Join the A-Team and experience the A-Life!

Position: Associate Team Lead

Reporting to: Operations Lead

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid-shift or Night Shift

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 4,500 organizations in more than 20 industries across 54 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Associate Team Lead is responsible for supporting the assigned operations team. This contribution is accomplished through both individual contributions and by directing the efforts of the assigned team members.  The Associate Team Lead’s responsibility is to act as the “Player/Coach” and ensure the day-to-day operations of the assigned team are running smoothly and that the team is performing to meet both individual and team-based goals. Additionally, the Associate Team Lead meet with company management to give feedback on performance, regional update, and to learn about new developments within the company.

Role and Responsibilities

• Performing a “Player/Coach” role
• Training, coaching, and supporting the assigned team members
• Providing team leadership including coordination of internal resources to deliver on client's needs and expectations.
• Being accountable for assigned team results and arming the assigned team members with strategic and tactical guidance to achieve goals and objectives.
• Assisting the leadership team with compiling and owning various reports to track team effectiveness and ensure that goals are being met.
• Putting strategies and actions in place to address challenges. Focuses on objectives and priorities of both the customer and Aptean.
• Ticketing System: Day to day Salesforce and quote issue resolution and support for sales department employees
• Acquisition Integration: Assist M&A integration team with data and systems migrations for acquired organizations
• Data Integrity: Ensure and organize all accounts and opportunities are assigned to the correct salesperson
• Manage internal systems: Maintain and administer all internal systems within sales, including setting up and managing users

The Successful Candidate
 

• Ability to successfully manage both individual and team goals and objectives
• Proven experience in effectively managing and coaching internal/virtual teams
• Knowledge or previous experience in the software industry is a plus
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Ability to work in a matrix environment and work well with people in different departments
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity, and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills

Join the A-Team and experience the A-Life!

Position: Sales Coach

Reporting to: Senior Manager, High Velocity Sales

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid-shift and/or Night Shift

Start Date: ASAP

General Job Summary

The Sales Coach is an individual contributor role and acting as the “Quality Assurance and Sales Coach” for the High Velocity Sales Team. This individual is responsible for contributing to sales growth of the region and sustainability of the High Velocity Sales Team in Manila. This individual is the champion in the field and responsible for developing and enhancing the skills of the High Velocity Sales Team. This is accomplished by, but not limited to:

• End-to-End Call Monitoring
  • Conducting end-to-end call monitoring and feedback, reinforcing positive sales agent behaviors that will drive better and improved results.
  • Assess how call conversation/meetings are handled and identify the areas that need improvement.
• Coaching and Training
  • Develop and implement comprehensive sales training programs for our sales team.
  • Provide one-on-one coaching sessions to identify strengths and areas for improvement.
  • Foster a culture of continuous learning and skill development.
• Performance Analysis
  • Analyze sales performance data to identify trends and areas for improvement.
  • Collaborate with sales leads and managers to establish key performance indicators (KPIs) for the sales team.
  • Conduct regular performance reviews and provide constructive feedback.
• Sales Strategy Enhancement
  • Work closely with the sales leadership team to refine and improve sales strategies.
  • Develop and implement innovative sales techniques to drive revenue growth.
  • Keep abreast of industry trends and incorporate best practices into training programs.
• Team Collaboration
  • Collaborate with sales managers to understand specific team needs and challenges.
  • Foster a collaborative environment that encourages knowledge sharing and teamwork.
  • Assist in the onboarding process for new sales team members.
• Communication Skills
  • Develop and enhance communication skills within the sales team.
  • Provide guidance on effective communication strategies for client interactions

The Successful Candidate
 

• Proven experience and excellent track record as a Sales Coach and Sales Lead
• Proven experience in effectively coaching internal/virtual teams
• Thorough understanding of a high velocity sales process, enterprise sales cycle, sales techniques, sales strategies, and best practices
• Excellent sales, negotiation skills, and objection handling skills
• Knowledge or previous experience in the software industry is a plus
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity, and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills

Join the A-Team and experience the A-Life!

A Manager/Senior Manager from the Consumer & Marketing Insights Team will maintain a client service orientation by managing day-to-day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects. 

RESPONSIBILITIES 

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management 
• Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc. 
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards 
• Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis 
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations 
• Communicate client needs to appropriate team members 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc 
• Ensure client service deliverables are aligned with the regional client service standards 

Functional / Technical 

• Maintain an accurate and up-to-date knowledge on research techniques and applications 
• Provide value-added analyses and respond to special requests 
• Integrate multiple data sources to answer business issues 
• Manage assigned project independently 
• Perform quality checks on all reports for alignment to request, accuracy and correctness 
• Ensure standard operating procedures within area of responsibility are observed 

The main objective of this position is to maintain and build long-term relationships with stores in the region and ensure quality consistency across each location. Coordinate marketing activities, marketing research, and brand and intellectual property management.

This position is responsible for facilitating the delivery of our client’s strategic goals through:

• Planning and implementing brand and communication strategies.
• Overseeing the implementation of all communication and brand materials.
• Supervising the team and evaluating performance; and, Delivering hands-on in the area of brand and communication as needed.

Duties and Responsibilities:

• This position will report to two line of businesses and assist in team activities including but not limited to:
• Retail sales reporting and analysis.
• Consumer and market research project execution and analysis.
• Review sales forecasts; and,
• Coordinate meetings and arrange samples.
• Participate in Expositions related to the Pet Food Industry.
• Preparation of long-term plans and marketing presentations.
• Development and execution of marketing plans with the Headquarters.
• Keep full and proper books of account and records, submit sales reports regularly according to the timelines of the Headquarters.
• Regular evaluation of market and consumer trends.
• Increase standards of customer service.
• Communicate with clients regularly.
• Ensure quality consistency across the region.Maximize sales and profitability in the region.
• Set and meet sales targets for individual locations.

• A bachelor’s degree is required.
• Experience in handling SM Group key accounts is a must.
• Should have working experience in the FMCG industry.
• Must be willing to travel within and outside of the country for business trips.
• Experience in dealing with distributors and supermarket buyers is a must.

Advantageous:

• A business degree is a plus
• Experience on the pet food industry is a plus.

Behavioral Competencies:

• Strong work ethic, high energy level, interpersonal skills, motivation and enthusiasm.
• Excellent communication skills and strong commitment.
• The ability to work independently is essential.
• Capable to maintain a clean work atmosphere anytime.
• English business level, intermediate level writing and speaking skill.

Rentokil Initial

Rentokil Initial is an international business services company employing 46,031 colleagues across 88 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Payroll

• Executes payroll activities; ensures effective function, coordination of employee compensation activities and ensures compliance with established financial, legal and/or administrative requirements
• Prepares payroll related documents (e.g. requests for payments, 13th month pay, leave conversions, retirement plan transfers, payroll register, stop payments, worker’s compensation checks, etc.) for the purpose of documenting activities and issues; meeting compliance requirements, and providing audit references
• Prepares all payroll and manpower related reports for submission to Regional office
• Resolves discrepancies of payroll information and/or documentation (e.g. time sheets, leave time, etc.) for the purpose of ensuring accuracy and adherence to procedures prior to processing
• Compiles data (e.g. time sheets/payroll, salary adjustments, tax deposits, etc.) for the purpose of analyzing issues, ensuring compliance with mandated requirements, and/or monitoring program components
• Verifies a variety of payroll related information (e.g. time sheets, direct deposits, wage attachments, benefits, etc.) for the purpose of ensuring accurate distribution of funds and payroll
• Maintains a wide variety of payroll information, files and records in written and electronic formats for up-to-date reference and audit trail for compliance
• Leads in the preparation and submission of yearly Alphalist for BIR

General Administration

• Manages and maintains comprehensive administrative filing system including archival and storage inventories.
• Manages administration for third-party services and timely compliance to local and government requirements.
• Oversees Company premises (includes head office & branches) maintenance & security
• Assists in coordinating special events such Townhall Meeting, Employee Service Awards, Annual Dinner, etc.
• Undertakes other duties and exercise flexibility and undertake additional duties from time to time as assigned and agreed by line manager
• Assists in formation and review of human resource and employment strategies and policies
• Supports implementation of HR Strategy with a particular focus on supporting to achieve company targets
• Supports in the development and management of HR information systems and reporting mechanisms
• Population and maintenance of employee data for HRIS

Do you have what it takes? If you want to be considered for this role you will need:

• Graduate of a 4-year course, preferably BS Accountancy/ Psychology and/or BS Math
• With at least 3 years of meaningful experience in Payroll and Compensation and Benefits in a reputable Company
• With excellent communications skills both written and oral type
• Proficient in MS Offices applications especially in MS Excel
• Willing to work in Brgy. Kalawaan, Pasig City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)

• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

WHAT IS YOUR ROLE

As a Reporting Analyst, you will be responsible for helping drive critical business decisions by gathering data, designing reports and performing analyses. You will communicate these results to management and often provide suggestions based on your findings.

WHAT WILL YOU DO

• Develop and manage staffing schedules to ensure adequate coverage while considering peak times and fluctuations in workload.
• Analyze historical data and trends to forecast staffing needs and make proactive adjustments.
• Collaborate with department managers to understand staffing requirements and optimize schedules accordingly.
• Monitor real-time performance metrics and make timely adjustments to schedules as needed to maintain service levels.
• Generate regular reports on workforce performance, trends, and efficiencies.
• Create business reports that provide insight into key data points.
• Communicate the results of data analysis in written and verbal form to managers
• Support various departments, including Client Success, in reaching their goals through analysis
• Generate ideas for process and service improvement planning
• Produce daily, biweekly,  monthly, and ad hoc internal reports
• Use trends and reports to forecast requirements
• Ensures that all reports originating from the department are accurate and reliable.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

YOU HAVE…

• One to three years of experience as an analyst (Data, Reporting, Financial, Workforce, etc)
• Experience in using CRM and other similar applications or tools
• Intermediate to Advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications
• Ability to create pivot tables, graphs and charts
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, process and information flow

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Snapshot of the role:

The Customer Service Representative (CSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally connects the customer with the client’s brand. The CSR reports to the Team Leader.

Core Responsibilities:

• Show up for assigned shifts and follow scheduled lunches and breaks.
• Care for customers in accordance with ClearSource standards of quality:

o Accuracy – always give only correct information and follow established processes

o Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider

o Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

• Attend to all the members’ and providers’ concerns in a timely approach · Formulate and ask relevant and important questions Keenly document the transaction and customer interaction using the approved tools provided by the company
• Follow set processes, protocols, company rules, and team house rules including but not limited to established and implied procedures and instructions given by superiors or clients
• Collaborate with other CSRs, leaders, other departments, or clients to find appropriate solutions
• Utilize Clearsource tools and other resources as needed
• Complete all compliance trainings on time
• Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy)
• Perform other duties responsibilities that may be assigned from time to time.

• At least College Level.

• Must have 1 year experience handling Healthcare or Financial account.

• Amenable to work on a graveyard shift.

• Excellent in both written and verbal communication skills.

• Must have primary and back-up internet connection.

• Competitive salary
• Medical and Dental Insurance (With free dependents)
• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Career growth opportunities
• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience development

WHAT WILL YOU DO

People Management 

• Identify growth and development opportunities for Team Captains and team members
•  Monitor, improve, and maintain healthy operational efficiencies such as attendance, punctuality, and any  other people indicators.

Performance Quality Management 

• Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that Team Captains and team members are properly trained and working consistently to meet client needs. 
• Ensure that the team captains meet company and client-specific KPI targets.
• Execute and follow standard operating processes.

Logistics 

• Ensure that team members and equipment needs are met to sustain service levels 
• Recommend/suggest relevant alternatives to the product or tool being used by the company and or client.

Internal Coordination 

• Work with the CXM to make recommendations for their Team Captains’ and team member's career path, and assist in making a comprehensive development plan for them. 
• Relay consistent challenges to CXM in a timely and efficient manner
•  Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader.
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization 
• Work directly with CXM to identify root causes and develop an action plan to meet KPI targets.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its products and services)
•  Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about! 
• At least 2 years of experience leading supervision/leadership roles
• At least 3 years of Client facing experience
• At least 3 years of experience providing coaching
• Basic knowledge of Root Cause Analysis
• Lean Six Sigma knowledge is a plus!
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications 
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to others, both verbally and in written form 
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
•  Ability to accept feedback gracefully and with an open mind. 
•  Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

About Rentokil Pest Control:

The world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens, we are a government accredited learning organisation that delivers training, qualifications and opportunities to our valued colleagues.For you as a pest control technician, every single day is different as we deal with a range of creepy crawlies, ranging from rats to bed bugs, so you should be prepared to get your hands dirty.

Do you have what it takes? If you want to be considered for this role you will need:

QUALIFICATIONS

• Candidate must possess at least Bachelor's/College Degree in Accounting/Finance preferably CPA
• At least 5 Year(s) of working experience in the related field in accounting and financial

Required Skill(s):

• Good analytical skills and an eye for details
• Good organizational skills
• An excellent understanding of Accounting principles
• Commitment & motivation
• Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Finance
• Experience in Big four auditing firms is a plus
• Highly familiar with tax matters and internal control principles
• Proactive and with a Can-do attitude and able to work under tight deadlines
• Highly professional to work with other functional and cross-functional teams
• Proven integrity and maturity to accept added responsibilities
• Excellent command of English, both written and verbal

Knowledgeable in

• Management Reporting
• Budgeting and Variance Analysis
• Philippine Taxation
• International Reporting Standard
• Fixed Assets
• Accounts Payable
• General Ledger
• Proficient in MS Office
• Applicants must be willing to work in Brgy. Kalawaan Pasig City
• Full time position available

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Group Personal Accident Insurance
• Group Term Life Insurance
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Working within the Account Management department of AireSpring, Account Manager Support will act as support for the Account Management Team. This team's overall mission involves maintaining the company’s existing relationship with a client or group of clients in order that they will continue using, or growing, the company for business. In this role, you will be responsible for working with the direction of assigned Account Managers and their leadership on identified client requirements so the company can best meet those requirements.

Experience

Account manager support are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within an Account Management organization. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHAT WILL YOU DO

• Social Media Management:
• Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
• Respond to customer inquiries promptly, providing accurate information and resolutions.
• Customer Engagement:
• Build and maintain positive relationships with customers through social media interactions.
• Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
• Issue Resolution:
• Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
• Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
• Content Sharing:
• Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
• Feedback Loop:
• Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
• Advocate for improvements in our products and services based on social media feedback.
• Social Media Guidelines:
• Adhere to company guidelines and policies when representing Tractive on social media platforms.
• Maintain a consistent and professional brand voice.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 1-2 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Familiarity with pet-related products or services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Passion for pets and an understanding of their needs.

WHAT WILL YOU DO

• Assist in the coordination of content creation activities, including planning, scheduling, and tracking production timelines.
• Collaborate with writers, designers, and other team members to ensure the timely delivery of content assets.
•  Provide support in the production of various content types, including blog posts, social media content, videos, and graphics.
• Assist in gathering and organizing assets for content creation.
• Conduct quality checks on content to ensure accuracy, consistency, and alignment with brand guidelines.
• Work closely with the team to address any revisions or improvements needed in the content.
•  Maintain and update content calendars, ensuring alignment with marketing and business goals.
• Monitor deadlines and proactively communicate with team members to keep projects on schedule.
•  Organize and maintain a digital library of content assets, ensuring easy accessibility for the team.
• Assist in archiving and cataloging content for future reference.
• Collaborate with cross-functional teams, including marketing, design, and communications, to gather input and feedback on content projects.
• Act as a liaison between team members to facilitate effective communication.

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• Bachelor's degree in marketing, communications, or a related field.
• 2 years of experience in content creation, production, or a related role.
• Experience with content management systems and production tools is a plus.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Ability to prioritize tasks and manage time efficiently.
•  Excellent written and verbal communication skills.
• Ability to collaborate effectively with team members and stakeholders.
• Familiarity with content creation tools, project management software, and digital asset management systems.
• A creative mindset with the ability to contribute innovative ideas to enhance content quality.

Reporting directly to the Customer Support Director – Player Engagement. The Executive Assistant provides administrative support in a remote working relationship. The Executive Assistant serves as a liaison to the executive and senior management teams; organizes and coordinates internal and external relations efforts; and helps oversee special projects driven by the CS Director. The Executive Assistant must be flexible and enjoy working in an environment that is mission-driven, results-driven and customer and employee-friendly. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Executive Assistant must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

This Executive Assistant must be adept at translating ambiguous narratives into clear actions, organizing meetings, managing schedules, and ensuring timely follow-ups. This role demands business maturity, exceptional coordination skills, and the capacity to handle multiple stakeholders.

• Translate Ambiguous Instructions: Understand and convert vague or complex narratives into actionable tasks.

• Meeting Organization: Schedule and organize meetings efficiently, ensuring optimal use of Customer Support Director’s time.
• Note-Taking and Follow-Ups: Take comprehensive notes during meetings and ensure all follow-up actions are completed in a timely manner.
• Stakeholder Management: Handle communications and coordination with multiple stakeholders, maintaining professionalism and discretion.
• Flexible Scheduling: Adjust personal schedule to meet the dynamic needs of the business and executive team.
• Document Management: Proficient in creating, managing, and designing office files and documents.
• Numerical Skills: Competence in basic mathematics and understanding different time zones for scheduling.
• Work Under Pressure: Thrive in a high-pressure environment, managing tight deadlines and urgent tasks.
• Organization: Exceptional organizational skills, with a keen attention to detail.
• Confidentiality: Maintain strict confidentiality regarding all sensitive information and company matters.
• Administrative Support: Completes a broad variety of administrative tasks including: managing an extremely active calendar of appointments; completing reports; preparing presentation slides, composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings (e.g. visa preparation, travel documents, expense report, etc.).
• Project Management: Helps manage a variety of special projects for the Customer Support Director. Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Other duties as required from time to time.

Qualifications:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including members of executive and senior management teams, members of the service line, external partners and clients
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

Other Requirements:

• Bachelor's degree or relevant experience
• Strong work tenure: minimum of 3 years of experience in a similar capacity (preferably supported global senior leaders or executives)
• Excellent English written and verbal skills
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), conference call systems and other platforms
• Amenable working in European shift (3pm to 12am)

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

AireSpring  is growing again! This time, we’re looking for passionate Business Development Reps who are highly skilled in warm follow up calls to customers and agents, to service customers on behalf of a AireSpring There BDR  will be responsible for performing inbound and outbound activities following up on comprehensive solutions pending order process from agents and customers based on their needs and requirements.

Job Responsibilities for BDR

This role will entail that candidates supply assistance to new and existing Customers with sales comprising of all queries including the following but not limited to:

• Sales order restoration of projects
• Inbound & Outbound call handling
• Quoting and database tasks
• Administration and changes
• And other activities specified in training by AireSpring