Location: Trucell IT Services, Parramatta NSW (Note: The position is remote, targeting candidates in the Philippines who can work Sydney NSW Australia time)

Key Responsibilities:

• Manage, maintain, and troubleshoot Windows Server and Windows Desktop environments.
• Provide efficient and quality IT support to our clients, ensuring minimal downtime and seamless operation.
• Implement security measures and protocols as per company guidelines.
• Collaborate with the team and contribute to project deployments, system upgrades, and other technical initiatives.
• Have a working computer and reliable internet connection to work from. Trucell will not provide this initially.

As Merchandising Lead Retail - SEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities with close alignment to regional assortment direction.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible for all information including but not limited to kick off, sale packs, BF-information, etc.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with inventory optimization team; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

Resposibilities:

• Reporting to the Director of Rooms, the Night Auditor is responsible in checking the front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics
• Checks and collates all the negative postings done by each cashier for completeness and accuracy of the transaction in terms of correct transaction code used and supporting documents. Submits the DOP (Daily Operations Package) report to Income Audit.
• Checks all Open Folios and highlights those sitting for more than 48 hours already. Email communication to be sent to the section head concerned
• Prepares End of day procedure.
• To perform other duties as required by the leader or it’s designate.

Primary Responsibilities    

SALES

• Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.
• Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.

  MARKETING

• Assists business development initiatives and implementation of technical advisory services, sales and marketing activities, and in other activities that will drive business growth and profitability.
• Assists the management, marketing and sales teams in various digital marketing plans and activities (Social Media campaigns, chatbot, Online store, etc.).

Specific Responsibilities   

SALES

• Enquiry management.  Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of proposals and coordinating with SGS affiliates.
• Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.
• Monitor dormant accounts (6 months inactive or no business being covered by field sales.
• Inactive accounts are considered new customer or prospects.
• Client experience management.  Develop initiatives and programs geared towards delivery of excellent customer experience regardless of channel (walk-in, phone, web, etc.).  This includes establishing and monitoring key customer service KPIs, creation of innovative programs and strategies so that the client experience of SGS is truly personal and memorable that fits the SGS brand.
• New client needs identification.  Establish ways in which new client needs and market trends are identified, captured and shared to business development and sales teams.
• Build-up of customer database and generate relevant market and customer information through surveys and research.

MARKETING:

• Coordinates very closely with Business Manager for National Program developments meeting industry needs.
• Assists sales team to achieve revenue target for the newly launched services in pilot geographical locations.
• Coordinates events for new service launching and technical trainings by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules & assignments, and coordinating marketing materials.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Webinar Management: Plan, host, and manage webinars using Microsoft Teams, WebEx, and other platforms as needed. Ensure smooth execution and technical setup for all webinars.

• Global Coordination: Coordinate and execute webinars for a global audience, considering various time zones and regional preferences.

• Communication: Engage with presenters and participants to ensure clear communication before, during, and after webinars. Facilitate Q&A sessions and manage attendee interactions.

• Technical Setup: Oversee the technical setup of webinars, including audio/video checks, screen sharing, and troubleshooting any technical issues that arise.

• Marketing Automation: Create compelling emails and landing pages using marketing automation platforms. Ensure alignment with overall marketing strategies and campaigns.

• Content Management: Work closely with the content team to develop engaging webinar content and materials. Assist in post-webinar content creation, such as recording edits and follow-up communications.

• Performance Tracking: Monitor and analyze webinar performance metrics. Provide insights and recommendations to improve future webinars.

• Flexibility: Adapt to varying schedules and time zones to support global webinar initiatives. Be available for early morning or late evening sessions as required.

• Collaboration: Collaborate with cross-functional teams including sales, product, and customer support to align webinar topics with business goals and customer needs.

WHAT YOU BRING:

• Bachelor's degree in marketing, business, communications or related field

• 3 - 5 years of work experience in Marketing

• Proven experience in hosting and managing webinars on Microsoft Teams, WebEx, or similar platforms.

• Experience with global webinar coordination and execution.

• Hands-on experience with marketing automation platforms (e.g., Salesforce marketing cloud, HubSpot, Marketo, Pardot) for email and landing page creation.

• Flexible and adaptable to changing schedules and priorities.

• Detail-oriented with a commitment to delivering high-quality work.

• Self-motivated and capable of working independently as well as part of a team.

• Certification in digital marketing or a related field.

• Familiarity with CRM systems like Microsoft Dynamics

• Experience in B2B marketing.

• Excellent communication and presentation skills.

• Strong organizational and project management skills.

• Ability to troubleshoot technical issues quickly and effectively.

• Analytical skills to monitor and interpret webinar performance data.

• Creative skills for designing engaging emails and landing pages

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Digital Buyer plays an integral role in the execution of paid media content for clients, the Senior Digital Buyer will provide inputs and will be helping for day-to-day management of digital media campaigns. These campaigns span social networks (Facebook, Twitter, Instagram, LinkedIn, Snapchat, Pinterest and Tiktok), paid search networks (AdWords), and other digital networks (DoubleClick, etc.). In addition, the Digital Buyer will be responsible for assisting in client reporting activities with the broader media team.

I. RESPONSIBILITIES

• Provide expert advice on digital strategy development
• Provide knowledge on the category’s digital landscape and activities
• Execute paid social and paid search campaigns
• Analysis of category and competition
• Campaign setup and optimization
• Media asset organization and scheduling
• Budget maintenance
• Keyword research and ad copy creation
• Traffic client campaigns in Google Campaign Manager
• Work with media planners and account team to strategize tagging
• QA placements per vendor IO and media plan
• Assist in aggregation of data from various media platforms
• Assist in development of client-facing media reports utilizing Data Studio

Florist

Do you have an appetite for career progression and ready to take your service skills to a world-class platform? Take your career to a whole new level with us .

What you will be doing: 

• Responsible for the floral decoration throughout the hotel and for attending the flower shop to makes sure it is an unparalleled guest experience and creates memorable guest satisfaction
• Provide a consistent floral product that meets the hotel’s presentation standards, for guest rooms, public areas, restaurants, function rooms and special occasions.
• Inspect all products and arrangements daily to make sure they are of the utmost quality and highest standards on display.
• Contribute ideas for floral decoration and themes.

• Drive operational excellence through ownership of the entire campaign lifecycle to meet Clients’ media goals and objectives. This includes campaign set-up, QA, monitoring, optimizing, analysis and reporting.
• Ensures that digital campaign performance and spends are on track in delivering the set KPIs.
• Analyze campaign performance, on a daily, weekly and monthly basis; develop deep performance insights and optimization recommendations.
• Work closely with Finance and Agency teams to ensure campaigns are billed on time.
• Build productive working relationship with Agency and technology partners to ensure timely launch and correct campaign implementation, addressing any questions/issues that may arise.

The Procurement Associate is responsible for the timely and cost-effective procurement of local materials, supplies, or services for the plant operations. He/she is also responsible for looking for reliable vendors with good after-sales service to assure economical costs to the company.

Master Data Administration
The responsibilities and accountabilities of the position include but are not limited to the following:
● Execute, control and monitor the master data processes (for example: the creation, change, consolidation, and distribution of master data)
● Determines whether or not a newly requested master data object already exists in the central system
● Assemble master data input information from key stakeholders (Operations, Sales & Finance) and other master data admin to ensure the completeness, accuracy, and alignment of the data to be created or changed
● Follow and maintain naming convention guidelines where applicable
● Ensure data quality, compliance and consistency of master data across business systems
● Perform regular master data health checks to ensure that required master data across systems are accurate, complete, up-to-date, and available
● Own the resolution of all master data related issues, these include data gathering &
understanding the issues through master data gap analysis, root cause analysis & correction, and coordination with various internal support team and end-user
● Provide support related to master data requirements for change requests and new system implementations
● Assist business process experts in defining standard operating procedures, process flows and related documentation.
● Assist with the maintenance and review of system user guides particularly in the master data setup to ensure they are accurate and up to date at all times

Purchase Requisition to Purchase Order Processing
1. Determines the materials, supplies, or services needed for operation through daily review of approved Purchase Requisitions.
2. Coordinates with the internal customers for the specifications of the materials, supplies, or services particularly those that are highly technical and complex.
3. Prepares and processes all approved purchase requisitions of materials, supplies, or
services by conducting bidding procedures or canvassing with different vendors.
4. Negotiates for the best possible price on all purchases.
5. Prepares purchase orders based on approved purchase recommendation summary and ensures the accuracy of all entries in a timely manner.
6. Reviews and provides guidance in the preparation of contracts, agreements, and
amendments.
7. Keeps internal customers informed on updates of schedule changes and/or status of their purchase requisitions.

Purchase Order Delivery
8. Coordinates the processing of purchased materials, supplies, or services (e.g. ordering,
delivery, checking, receiving, and conducting follow-up), ensuring that materials and supplies received or and services rendered are as ordered - right price with right quality and quantity delivered at the right place within the time specified by the requisitioner.
9. Identifies corrective action remedies for defective or unacceptable materials, supplies, or services and coordinates with the vendor regarding rejects, returns, or repairs.

Payment Facilitation
10. Ensures timely payment to suppliers by mediating in billing reconciliations between
vendors and Accounting for settlement of invoice discrepancies for actual materials, supplies, or services ordered and delivered.

Supplier Management
11. Secures renewal and completion of supplier Accreditation requirements on a yearly basis for items being handled.
12. Assess the accredited vendor competence under the annual Vendor Performance

Evaluation Rating wherein compliance with purchase order agreements is being monitored
and reviewed.
13. Updates filing database for Accreditation and Vendor Performance Evaluation Rating and provide feedback to suppliers.

14. Manages existing supplier relationships to ensure continuity of delivery of materials,
supplies, or services that meets performance standards of the company while seeking new ones.

Primary Responsibilities    

SALES

• Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.
• Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.

  MARKETING

• Assists business development initiatives and implementation of technical advisory services, sales and marketing activities, and in other activities that will drive business growth and profitability.
• Assists the management, marketing and sales teams in various digital marketing plans and activities (Social Media campaigns, chatbot, Online store, etc.).

Specific Responsibilities   

SALES

• Enquiry management.  Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of proposals and coordinating with SGS affiliates.
• Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.
• Monitor dormant accounts (6 months inactive or no business being covered by field sales.
• Inactive accounts are considered new customer or prospects.
• Client experience management.  Develop initiatives and programs geared towards delivery of excellent customer experience regardless of channel (walk-in, phone, web, etc.).  This includes establishing and monitoring key customer service KPIs, creation of innovative programs and strategies so that the client experience of SGS is truly personal and memorable that fits the SGS brand.
• New client needs identification.  Establish ways in which new client needs and market trends are identified, captured and shared to business development and sales teams.
• Build-up of customer database and generate relevant market and customer information through surveys and research.

MARKETING:

• Coordinates very closely with Business Manager for National Program developments meeting industry needs.
• Assists sales team to achieve revenue target for the newly launched services in pilot geographical locations.
• Coordinates events for new service launching and technical trainings by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules & assignments, and coordinating marketing materials.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

The Senior Digital Planner owns strategic planning and campaign execution for assigned clients. This position is both strategic and tactical in scope, requiring ability think and work independently with minimal supervision. This position is expected to deliver strategic plans for campaigns based from available data and tools then implement campaigns with the support of different Publicis Media teams.

The Senior Digital Planner will work closely with Digital Buyers for specific client requirements, providing expertise on strategy building, insighting, planning, reporting, and optimization while being guided by platform or industry best practices.

I. RESPONSIBILITIES

• Attend, present, and contribute during client meetings

• Develop, grow, and maintain relationships through exceptional client service

• Effectively communicate digital strategies and rational for approaches for each campaign

• Execute, manage, and optimize online media campaigns and programs for agency clients while meeting or surpassing agreed upon performance expectations

• Manage the delivery of plans, creative assets, insertion orders, and all relevant campaign documentation in preparation for all campaigns

• Partner with support teams on how to strengthen campaign measurement for reporting and insights generation

• Provide regular insights and actionable points to clients detailing performance, campaign optimizations, and new opportunities

• Coordinate and work with media partners to develop relevant strategies and ensure accurate platform implementation

• Participate in campaign QA process

• Troubleshoot issues across planning and buying functions

• Help in the generation of monthly bill/pay/spend reporting in coordination with relevant functions

• Participate in regular knowledge sharing sessions to contribute and learn new strategies for optimizing and enhancing campaign performance

• Proactively formulates proposals for new client opportunities

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Overview of the role

Design practice solutions to ensure engagements meet client needs, business requirements and future business growth objectives.

What you will be doing

• Defines, maintains and enhances practice offering to support business objectives, strategic development roadmap and client business needs.

• Designs, enhances and implements practice offering to support specific client requirements and address market opportunities.

• Consults with sales, account management and client on the appropriate practice offering to meet specific client requirements and strategic business needs.

• Consults with clients on the most strategic technology projects within a practice area.

• Serves as pre-sales support specialist as needed with sales and account management to create and close sales opportunities. May include developing proposals/statements of work, negotiating pricing, planning engagement projects and delivering prospect presentations.

• Collaborates with internal stakeholders, e.g., product management, development, sales, and senior management to define and support assigned practice area.

• Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative.

• Maintains quality client relationships with both internal and external clients to gain referrals for new clients and achieve excellent client satisfaction and client loyalty.

• Identifies business process improvements for increased efficiency and enhanced client experience.

• Ensures practice provides industry thought leadership.

• Mentors and develops resources to grow practice knowledge among services organization.

• Researches and resolves critical issues related to practice in a timely and professional manner.

• Provides technical and business domain expertise.

• Works directly with clients and may travel to client sites.

• Other related duties assigned as needed.

What you bring

•  Project Management and consulting background for Large complex multiple projects Industry practices

•  Good business acumen

•  Experience of treasury management system implementation and professional services for corporates and/or banking and financial services is preferred

•  Upper stakeholder management

•  Sales support experience
• Negotiation skills regarding complex issues
• Adaptable and able to show good performance in fast-paced, changing business environments
• Strives for continuous improvement
• Honest, ethical, and consistent in word and deed

What we offer

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your key tasks 

• Support in maintenance of Employee Personnel Files
  • Ensure that employee documents are deleted/removed according to Avaloq Global Retention Policy
  • Ensure pre-employment documents are maintained/stored in Personnel Sharepoint Folder.
  • Uploading pertinent documents in employee E-dossier in SAP
• Support in Onboarding Activities
  • Support in monitoring pre-employment requirements for New Joiners
  • Sending of Onboarding Invite to new Joiners (sending of Calendar Invites only. Onboarding Agenda and Welcome Email)
• Support in Offboarding Activities
  • Schedule and confirm Exit interviews with Leaver employee/s (sending calendar invites only)
• Assist with Government Statutory reporting or any related report (as needed)
  • Prepare Philhealth ER-2 enrolment
• Participate in HR Operations Meetings (Bi Weekly, TRILA etc)
  • Actively participate in brainstorming sessions  and process improvement initiatives
• Others
  • Support in creation of regular reports and presentations as needed
  • Assist HR Department to perform all other duties as assigned

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

Email Account Coordinators work closely with SMEs within the extended Merkle Digital Messaging team to execute end-to-end digital marketing campaigns and provide quality campaign execution service to clients.

Key Responsibilities:

• Drive development of email and production execution, producing timely and accurate campaigns.
• Coordinate internal and external meetings, track open jobs, and drive account management efforts including maintaining responsibility for updating daily campaigns, follow up, and organizing account documentation. 
• Prioritize and manage multiple digital campaigns simultaneously.
• Successfully support activities that drive execution of clients’ marketing strategy.
• Produce error-free work, following standard operating procedures.
• Upskilling in email platform, project management platforms, and other platforms relevant to execution.
• Responsible for campaign monitoring and pulling post-launch campaign metrics.

Reporting Line

• This position reports to the Business Development Manager

Primary Responsibilities    

• Prepares distinct action plans in line with the overall business and sales strategies to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business
• In-charge of developing new businesses, generating new sales opportunities and managing key accounts in order to meet required revenue targets

Specific Responsibilities   

• In conjunction with overall sales strategy, create sales and business development plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location
• Conduct market analysis to find out industry needs, pricing and trends to capture business opportunities
• Establish strong market presence through consistent participation in various industry affiliation and events
• Identify, conduct research, plan and contact potential clients to establish new business in order to achieve targeted revenue growth
• Maintain positive relationships with current and potential clients through consistent customer engagement
• Anticipate, identify, and acknowledge client’s needs and pains and translates those into sales opportunities
• Prepare quotation, service agreement, and tender within set deadlines to achieve sales performance targets
• Ensure timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure
• Prepare and submit timely and accurate reports of Weekly Activity Report and Weekly Activity Plan
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction and achieve timely settlement of account receivables with SGS
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Perform other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Comply with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrate strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, complete required training, intervene in unsafe situations, refuse unsafe work, and comply fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assist other staff members in maintaining readiness to respond to emergencies within the workplace
• Dispose or direct the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Report all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently use all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintain a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintain awareness of the safety and health related hazards and environmental aspects and propose action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participate in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfill the requirements needed in the success of the QHSEE Management System
• Recognize the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

• Managing the day-to-day operations of the Raffles residential business.
• Ensuring the appropriate processes and procedures are in place to address current and future needs of the business.
• Facilitating the consistent application, implementation and improvement of people processes and initiatives to build productivity and performance.
• Producing accurate and detailed submissions, reports, and other property documentation.
• Fostering a culture of inclusion, innovation and service excellence within the Raffles Residential Business.

Local IT Admin Tasks:
•    Assist in filing of documents. 
•    Assist in copying/scanning/printing/tagging/labeling/data encoding. 
•    Assist in transferring equipment from one place to another. 

IT asset tasks:
•    Assist in conducting IT equipment Inventory for disposal 
•    Assist in organizing IT in stock/ obsolete unit per team 
•    Assist in organizing newly delivered/ returned equipment 

Tech tasks:
Technical Support shadowing only:
o    Unit configuration
o    Unit deployment
o    Troubleshooting (Hardware, Software, network connections)
 

The Cyber Security Analyst will play a critical role in safeguarding the organisation's digital assets by monitoring, analysing, and responding to potential cyber threats and incidents. This position ensures the integration and alignment of operational and tactical security measures to support the organisation's strategic objectives. The analyst will collaborate with external security service providers to oversee the effectiveness of outsourced operations, and assist with some local IT support activities. Additionally, the role advises on security improvements, provides technical and security advice to other departments and the local office and maintains up-to-date knowledge of emerging cyber threats and technologies.

Primary Responsibilities    

• Responsible in tax reporting and compliance.
• Leads the tax and regulatory audit.
• Assist in external, statutory & internal audits related to tax and compliance.
• Extends help in completion of Hyperion reporting.
•  
• Tax Reporting and Legal
• Reconciles and prepares the following tax returns and computes tax liabilities prior to payment and electronic filing in  EFPS:
  • Value Added Tax – VAT
  • Withholding taxes (compensation, expanded and final tax)
  • Fringe Benefit Tax – FBT
  • Other tax reports and listings
  • Corporate Income Tax
  • Documentary stamp tax
  • E-submission of tax listings such as monthly alphalist, input VAT & output VAT
• Ensure compliance with annual tax information reporting.
  • Annual Information Returns
  • Annual alphabetical list
  • Inventory List
• Runs and prepares the annual books of accounts submission.
• Perform test of transactions and test or reasonableness
• Assist in responding and acting on letters received from BIR, LOAs, Tax Mapping and government regulatory agencies for queries and assessments.
• Initiates processing of new and renewal application of business permit for all locations and related documents such as barangay clearance, community tax certificate, etc.
• Ensure renewal of tax clearance and other related tax documents
• Files and maintains tax and legal documents and other financial records. To ensure completeness and orderliness based on established guidelines on filing system and retention period.
• Assist in legal document request related to corporate secretary and other bidding requirements of business units.
• Ensure application and compliance with tax treaty applications, tax residency certificate and other tax certifications.
• Lead the VAT refund application.
• Assist in preparing and coordinating with the internal for HFM/Hyperion Group reporting.
• Properly update the BLIKA system – for monthly, quarterly, and annual compliance and risk assessment
• Performs tax risk exposure assessment, including tax planning.
• Coordination with the Regional Tax Director, if needed

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

You will be part of a well-established international Information Security team focused on Offensive Security activities. As a Red Team Specialist, you will play a critical role in assessing and enhancing our organization's security defenses.

Your primary responsibility is to simulate attacks on the organization's systems, networks, and applications to identify vulnerabilities and weaknesses; document the findings, and work with stakeholders to ensure that any findings are understood and addressed. You will collaborate closely with other security professionals, including Blue team members (defenders) and Cyber Security Operations Center (CSOC) analysts. Together, you will strengthen the organization's security posture. Your role will contribute to the success of the team and will be reporting to the Head of InfoSec Assurance.

Your key tasks 

• Conduct Red team exercises to evaluate the effectiveness of security controls.
• Mimic real-world attacks to identify vulnerabilities and provide actionable recommendations.
• Carry out continuous implementation and testing sophisticated Tactics, Techniques, and Procedures (TTPs) to be engineered as part of the offensive knowledge base (KB).
• Design and implement advanced attack scenarios targeting modern computer networks and cloud environments.
• Contribute to the continuous improvement of the existing offensive knowledge base (KB).
• Execute testing, validation, and verification activities (e.g., field testing, performance testing, etc..) to evaluate and certify the effectiveness and stability of engineered capabilities.
• Collaborate with Blue team members and CSOC team to improve detection and response capabilities.
• Produce reports documenting findings and present them to stakeholders.
• Coordinating the engagement of specialized external companies for penetration tests when these activities cannot be carried out by internal personnel.
• Stay up-to-date with the latest attack techniques and security trends.

As a SEO Manager, you will play a pivotal role in coordinating SEO efforts carried out by a team of Technical SEO Specialists. You will work closely with the Director of SEO to develop and implement effective SEO strategies, ensuring adherence to industry-leading standards and a commitment to quality. Your role will involve prioritizing tasks, evaluating completed work, and serving as a key point of escalation for Specialist team members.

Duties and Responsibilities:

• Collaborate with the Director of SEO to develop and implement SEO strategies.
• Actively participate in weekly SEO Meetings, contributing to problem-solving and team strengthening efforts.
• Conduct weekly Same Page meetings with Technical SEO Specialists to ensure alignment and progress.
• Serve as the first point of escalation for Technical SEO Specialists.
• Conduct comprehensive 'Find-and-fix' SEO audits on client websites using industry-leading SEO software and best practices.
• Review and address strategy-based SEO issues raised by Account Managers or clients.
• Collaborate with other SEO departments (Content, Local, Link Building) to achieve client and company objectives.
• Utilize data to inform and influence SEO strategies.
• Coordinate with other digital marketing departments (PPC, Social, D&D) to meet business objectives.
• Stay updated on SEO and integrated marketing trends.

• Analytical and perceptive individual with strong communication skills and the ability to collaborate effectively with diverse teams.
• Current knowledge of SEO practices and techniques is essential.
• Proven experience as an SEO Manager, SEM Manager, or similar role.
• Deep understanding of relevant and current SEO best practices.
• Knowledge of HTML/CSS is a plus.
• Experience with SEO reporting platforms such as Rank Ranger, Ahrefs, SEMRush, Agency Analytics, etc.
• Familiarity with relevant tools (e.g., Conductor, Screaming Frog, MOZ, Ahrefs, GSC) and web analytics tools (e.g., Google Analytics, WebTrends).
• Excellent communication skills and dependability.
• Strong organizational and leadership skills.
• Analytical mindset with numerical aptitude.
• Bachelor's degree in Marketing, Business, or related field.
• Technology Requirements: Own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10 Mbps.
• Open to working Pacific Standard time, this means a graveyard shift for the Philippines.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Uploading documents for invoice processing
• Cash postings and billings
• Receiving fax request for coding based on priority levels (prescriptions)

Job Description 

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months Healthcare BPO experience

• Good working knowledge with healthcare billing (cash postings)
• Familiar with common medical terms
• Bookkeeping and DME experience is a PLUS
• Good verbal and written English skills
• Willing to work onsite in Makati or Mandaluyong
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

The Office Admin Executive (Office Manager) is responsible for ensuring smooth and efficient office operations. This role requires a versatile individual who can manage various administrative and operational functions, including office management, travel bookings, billing, event planning, vendor and courier management.

Reporting to the Admin Manager, your key responsibilities are the following:

• Office Management and Facilities Management
  • Oversee daily office operations, ensuring a clean, organized, and safe working environment.
  • Coordinate with building management for maintenance and facility-related issues.
  • Manage office supplies inventory and place orders as needed.
  • Supervise office support staff and ensure efficient workflow.
• Travel & Booking Management
  • Arrange travel accommodations, including flights, hotels, and transportation for visitors and employees.
  • Ensure all travel bookings comply with company policies and budgets.
  • Maintain travel records and prepare travel itineraries for employees.
  • Assist employees with VISA applications and other travel-related documentation.
• Billing and Invoice Management
  • Work with our Finance team in handling accounts payable and receivables, ensuring timely and accurate processing of invoices, including reimbursements for company-related expenses.
  • Maintain accurate financial records and assist in budget preparation, alongside our Finance team.
  • Coordinate with vendors and suppliers regarding billings/invoice processing.
• Events Management
  • Plan and coordinate company events, townhall meetings, and engagement activities.
  • Manage event logistics, including venue selection, catering, and transportation.
  • Work with internal teams and external vendors to ensure successful event execution.
  • Monitor event budgets and ensure cost-effective planning with assigned Project Lead/s.
• Vendor Management, and Courier Management
  • Maintain relationships with vendors and ensure timely delivery of goods and services.
  • Oversee courier services for the office, ensuring efficient and timely delivery of mail, company devices, and packages.
  • Track and manage office assets and equipment, alongside IT team.