At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

* Conduct corrective and preventive maintenance of telecom equipment of Wireless/Wireline/Transmission equipment(s) *Conduct and/or reject PAT/HAT/SAT of telecom and allied equipment * To act, correct and close a service restoration as quickly as possible and minimize the adverse impact to the business operation. * To act and close field work orders requested by other groups on daily basis. * Ensures and update inventory and availability of spares * Updating of site information such as; Network Topology, Site Address, Site As-built, etc.) * To utilize and ensure periodic maintenance of test equipment.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

We are expanding and hiring an experience Medical Representative for Diabetology franchise in each of the location/configuration.

1. Cebu North

2. Marikina - San Mateo - Montalban

3.Angeles - Arayat - Zambales

4.Cebu South - Bohol

5.SAN FERNANDO-WEST PAMPANGA-BATAAN

Responsibilities

• Delivers profitability and recognition for the organization by selling and providing services to customers utilizing organization tools, techniques, and intellectual capital to assist the healthcare industry by bettering processes, implementing new technologies; and accruing new technical capabilities to meet pharmaceutical and medical demands.
• Maximizes sales growth by relying on a comprehensive knowledge of one or more therapeutic disciplines and/or specialty areas to secure repeat business and gain customer loyalty.
• Targets, promotes, and sells specialized products or services; identifies target customers and producers; achieves sales targets; maintains an up-to-date understanding of products and clinical efficacy, proximity to specialist market trends or developments and customer satisfaction.
• In line with Company strategy and objectives, maximize sales growth within in a specified geographical territory or target industry, relying on developing knowledge of one or more therapeutic disciplines and or specialty areas in order to secure repeat business and gain customer loyalty. 
• This is generally achieved by educating and informing the target audience on the features and benefits of the specialty product(s) versus competitor products in order to increase prescriptions and or use by the healthcare professionals.
• Achieve assigned activity goals and targets for the territory as agreed with the reporting manager.
• Within a specific geographical territory, identify target customers and physician profiling while maintaining and analyzing customer records.
• Conduct sales interviews, carry out pre-call planning and preparation and develop a self analytical approach in order to identify learning areas from each call.
• Demonstrate a good understanding of the product (s) clinical efficacy and be able to state the features and benefits of the customer’s products based on a developing understanding of the specialty area or therapeutic discipline.
• Successfully manage objections and or issues raised, escalating more sensitive or complex queries.
• Maintain records in the reporting systems within the required timescales.
• Effectively utilize the relevant software (e.g. Electronic Territory Management System, CRM systems) to maintain records updated and to report daily calls
• Coordinate group events related to speciality area to optimize business while complying with relevant country legislation.
• Keep Line Manager informed about changes in competitor activities and other market changes.
• Attend training courses and or seminars to continue to develop and deepen knowledge within specialty and disease areas and read relevant publications as per customer profile.
• Keep all Company equipment safe and in a good state of repair.
• Share experiences, ideas and techniques in order to assist with the sales training of colleagues.
• Discuss, agree and document assigned activity, Key Performance Indicator tools, and targets as agreed with Line Manager.
• Successfully complete career development courses and additional training as required by the customer.
• Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.
• Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice
• Perform other duties as assigned.

Requirements

• Require 1 - 2 years of prior relevant experience in Medical Sales .
• Bachelor's Degree in Life Sciences / Pharmacy / Business or related field
• Good understanding of Healthcare Market and related procedures.   
• Fluency software operating systems, such as MS Office and customer relationship management systems.   
• Effective verbal and written communication skills.   
• Ability to conduct face to face presentations to customers. 
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

#LI-CES
#LI-PK1
#LI-DNP

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

AECOM is seeking for O2C Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone.

Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description: 

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal and external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• May perform other O2C related routine and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.

Your contribution to something big

• Executes financial and operational risk mitigating controls, particularly within finance, sales and purchasing processes
• Coordinates internal control audit results with the respective department managers
• Supports in Access and Identity Management

About the job

The Loyalty Communications Specialist is responsible to use the IKEA business priorities, knowledge of range and markets to optimise loyalty development and performance across all functions in the Philippines. The Loyalty Communications Specialist is responsible to support the development of the loyalty program now & in the future thereby securing a high level of performance in the Philippines. By using data and insights from competence tools, the Loyalty Communications Specialist participates in developing a strategic approach to initiatives, tools and reporting methods used to unleash potential across the country.  Loyalty Communications Specialist will deliver trainings and knowledge transfer relating to IKEA Family Club in Ikano Retail.

Your assignment

• Responsible for the conceptualization of communications / content for IKEA FAMILY and småles members (to ensure they visit IKEA stores more frequently and buy more) and delivery of these communications to members.
• Secure that all loyalty communications content created by IKEA is compelling, meaningful, relevant, and creative executions are integrated, consistent and of high quality, delivering on set campaign objectives that secure alliance with IKEA brand values within visual and copy identity guidelines.
• Working closely with the Loyalty Manager, Commercial Activities, IKEA Food, Local Marketing Managers, and country marketing team to plan a loyalty communications calendar/brief as a base to develop communications materials for IKEA FAMILY and småles members.
• Responsible for conceptualizing aligned loyalty communications content that supports external comms campaign or collection launches, Loyalty campaigns for points/voucher redemptions, IKEA food and product offers for members for the country.
• Conceptualization of quarterly content and development of creatives for two editions of the småles newsletter (i.e., Bug News and Bug News Lite) for the country.
• Responsible for conceptualizing Club exp communication, community management and members acquisition and engagement.
• Contribute to the development of Loyalty Programme and other admin tasks:
• Provide support to the Local Marketing Managers with ad-hoc ideation of the småles initiatives to recruit more loyalty members, increase visits, and improve member engagement.
• Feedback on effectiveness of the country’s current CRM programme and share ideas with the Loyalty team and Local Marketing Managers to support future developments.
• Contribute to the accuracy of the loyalty budget, expense admin and monthly reconciliation with finance, etc.
• Responsible for securing partnerships with other brands for the IKEA FAMILY loyalty programme that benefits our members.
• Database preparation: For CRM365 -prepare ad hoc marketing lists in Click Dimensions or extract out for DM and SMS. For Legacy CRM -Extract leads from CRM, clean up the list before upload into Cheetah, send to vendors for DM and SMS blast.
• Work with Regional Loyalty Specialist and IT Operations for local bug fixing deployment and onsite testing (ad hoc).
• Work with Sales to secure smales merchandise from Children's range (4 times/year).
• Answering queries from CCC and CR in case of escalation. For Legacy CRM: support in crediting points in CRM system (ad hoc).
• Other administrative tasks: submit monthly liability report, send IKEA FAMILY batch card (2x /month), manage IKEA FAMILY voucher stock (only in Legacy CRM).
• Work on other tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e., global, regional, country, or local initiatives).
• Support building the sustainability perception via IKEA Family members.
• Support the Regional Loyalty Roadmap

• Supports the Key Account Managers, Regional Sales Managers & Area Sales Managers in creating effective sales & marketing campaigns and customer submissions for the Bosch Trade Market (e.g. New Product Introduction process support for Key Accounts, Internal Presentations as per divisional requirements and KAM support via customer sales reporting and submission calendar creation)
• Reports for KAMs for Key Account Monthly figures and including Competitor Analysis / Catalogue summary of competitors and customers
• Provides administrative support to the KAM team– purchasing processes and business procedures including KA New Line Forms, PromoTool setup, WorkOns and New Account Setup
• Monthly sales reporting for National/Regional Sales & Key Accounts
• Website maintenance for Key Accounts
• Ownership of all marketing collateral from KAM activities from customers and competitors
• Ensure all HSE procedures are followed and all incidents are reported accordingly
• Support KAMs / RSMs with daily tasks

• Supports the Product Managers in successfully managing the product core segments and provide sales support in areas such as product launches, promotional campaigns, customer submissions/promotions, Point Of Sale, customer events and related activities
• Provides administrative support to the Marketing team– purchasing processes and business procedures (to include material creation, End of Life, Special Orders & price maintenance WorkOns), promotool, data updates (to B2B Portal, MPE and B-ECOS)
• Supports event organization and implementation including logistics, setup and giveaways
• Provides administrative support to the marketing team– purchasing processes and business procedures
• Reporting of stock management (including SOH & SIT)
• Control & maintenance of purchase order process for brand teams (Framework, Free Text and EPSA POs)
• Competitor research and preparation in format for use by the product management team (competitor landscapes pricing & specifications)
• Ensures all HSE procedures are followed and all incidents are reported accordingly

Proper handling of customer queries as well as on time response to incoming requests. Ensure service level agreements on timeliness and accuracy of postings are met / exceeded. Continuously find ways to drive efficiency and effectiveness by suggesting and implementing process improvements and best practices.

 - Accurate and timely maintenance of customer and vendor data
- Issuance of Intercompany and Adhoc Billing
- Timely bank reconciliation and clearing of incoming payments
- Proper and timely posting/clearing of customer payments against remittance details
- Analysis and timely disposition of outstanding receipts posted as ""On Account"" to customer subledger and consistent follow up with Local counterpart for missing remittance details
- Manages all order requests from creating of Customer contract, sales orders, delivery note and generates billing/invoice
- Provides support to team members for any query or issue related to their process.

 - Graduate of  Finance or Business related bachelor's degree.
- Typically 3-4 years of professional experience especially in the field of order to cash processes.
- Team player, hardworker, and pleasing personality.
- Detail Oriented with strong analytical and communication skills
- Preferably one or more years of work experience in a BPO/SSC set-up
- Must be knowledeable in MS Office and SAP
- Can work independently or under minimal supervision

Intermmediate MS Office (Pivot, VLookup, CountIFs, etc.)
SAP User (1-2yrs)

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve. 

HEADLINE

Are you ready to join a vibrant travel promoter company that embraces the beauty and excitement of Florida's most breathtaking destinations? We are seeking a highly motivated and results-oriented Sales Development Representative to join our dynamic sales team. You will be part of a mission to create unforgettable travel experiences by offering a wide range of vacation packages that showcase the best of Florida. If you have a passion for travel, excellent communication skills, and a knack for building connections, we want you on our team!

This is a full-time role, on roster shift.

This is an office-based position in central Cebu City. 

The expected start date is March 2024. 

ABOUT THE ROLE

As a Sales Development Representative, you will play a crucial role in identifying and engaging potential clients, building relationships, and closing deals. Your primary responsibility will be to generate leads through various prospecting techniques, conduct sales calls, deliver persuasive sales presentations, and utilize effective negotiation strategies to close deals. Additionally, you will be comfortable requesting credit card information to finalize sales transactions. Your exceptional communication skills and ability to create a sense of anticipation will contribute to our customers' unforgettable vacation experiences.

RESPONSIBILITIES

• Lead Prospecting and Outreach: Utilize a variety of lead generation techniques to identify potential clients and initiate contact. Craft compelling email outreach campaigns to generate interest and establish connections.
• Sales Calls and Follow-ups: Make outbound sales calls to engage with leads, set up meetings, schedule appointments, and conduct follow-up calls to ensure a smooth sales process.
• Sales Presentation: Prepare and deliver engaging sales presentations to prospects, effectively communicating the benefits and features of our products/services to address their needs and pain points.
• Deal Closing: Utilize effective negotiation tactics, such as shot gun closing and TO (takeover) closing, to successfully close deals and achieve sales targets.
• Credit Card Pulling: Confidently handle the final steps of the sales process, including requesting and securing credit card information to complete sales transactions while maintaining a high level of professionalism and trust.

• Proven experience in lead generation, sales prospecting, and outbound sales calls.
• Excellent communication skills, both written and verbal, with the ability to craft compelling email campaigns and deliver persuasive sales presentations.
• Strong negotiation skills and the ability to close deals using various closing techniques.
• Comfortable with handling credit card information and completing sales transactions.
• Self-motivated and target-driven, with a demonstrated track record of meeting or exceeding sales goals.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using customer relationship management (CRM) software and other sales tools.

BSA Solutions, Inc. emphasises in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,  
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

The primary responsibility of the Facilitator is to provide training on leadership, professional skills, and culture. In addition, the facilitator will be involved in project work related to learning and development as needed.
        
Tasks
• Facilitates leadership, professional skills and culture content to employees at all levels in the organization.
• Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results.
• Helps the organization improve overall performance/effectiveness/communication management by developing people skills and providing learning opportunities.
• Identifies new development topics and methods through benchmarking, networking, participating in conferences, workshops, programs and researching best practices.
• Participates in cross-functional teams. Provide expertise, recommendations and updates from a learning and development perspective.
• Acts as the resident expert on training and development and policy owner for all training compliance and training/learning systems.
• Assists with making changes to documents using appropriate procedures for document control.
• Provides timely input to training coordinators and management regarding training needs or changes.
• Uses best business practices and organizational development tools to drive positive change management.
• Functions as training and development leader (train the trainer). Promotes training best practices with other departments.
• Communicate and coordinate with corporate training group.
• Collaborate with various departmental leadership teams to determine and develop quality metrics in an effort to track and report on new hire and current employee performance and efficacy.
• Assists in developing core curriculums and make recommendations regarding improving curriculums, reduce redundancy, and ensure that the training is value added.
• Research or develops teaching aids such as training handbooks, multimedia visual aids, computer tutorials, reference works that may enhance current training procedures and provide value to our employees.
• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
• Participates and presents at meetings with internal and external representatives. Often responsible for leading a cooperative effort among members of a project team.
• Provide translation assistance for learning programs as needed.
• Assist with various projects as assigned.
• Other duties as assigned.

Qualifications and Requirements
• 6 – 8 years of related experience in Leadership, Professional Skills and/or Culture Training. With a Master’s Degree, 3 years of experience required.
• Fluent in English required.
• Bilingual candidates preferred
• SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.
• Strong background within education, training or organization development required.
• Demonstrated effectiveness as a performance consultant, training and development specialist, and instructional designer.
• Effectively build relationships with senior leadership as well as educational institutions, vendors, professional and community organizations, etc.
• Ability to effectively manage multiple projects in a fast-paced environment.
• Excellent computer skills and experience with Microsoft Office Suite.
• Excellent oral and written communication skills.
• Outstanding relationship building and influence skills with clients and colleagues.
• Strong presentation and facilitation skills.
• Solid project management skills.
• Strong analytical and diagnostic skills.
• Ability to work independently and collaboratively with colleagues and teams.
• Solid understanding of online training concepts, materials and issues.
• Demonstrated knowledge and understanding of adult learning principals, methods, theories, concepts and a wide range of training methods, techniques and formats.

The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing data for review and analysis. The candidate will provide analysis, will process and compile data for reporting and analysis through creating queries, views and reports. The candidate will provide support and be part of the US Actuarial team.

Job Responsibilities

• Conduct advanced data analysis and highly complex algorithms
• Interpret data, analyze results and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Have you ever wondered how insurance companies calculate the price of insurance policies?  

The Corporate Actuarial Data & Technology Team is a dynamic, growing team at Arch. This team implements innovative insurance pricing models and analytical tools to improve profitability and growth across a wide range of Property & Casualty insurance products.  

The Data Engineer will implement complex databases and data pipelines that put analytics at the heart of real-time decision-making. They will work closely with leaders across the company on high-profile analytics projects that drive business strategies. They provide technical guidance and ensure the use of sound engineering practices and effective use of resources.  As a key member of the Corporate Actuarial Data & Technology data engineering team, they will advance our implementation capabilities and help our team deliver solutions faster.  

Job Responsibilities

• Work with strategic partners to solve business problems by developing best-in-class data solutions  
• Perform data manipulation using SQL and Python to develop data assets 
• Leverage technology to automate data ingestion, transformation and integration 
• Provide the appropriate level of documentation of sources and technical solutions 
• Evaluate data quality and completeness 
• Build strong partnerships with peers across the organization to support data-related goals  
• Explore new technologies and data sources with curiosity and creativity 
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines 
• Discover and explore new sources of data with curiosity and creativity 
• Create and maintain optimal data pipeline architecture 

The Business Systems Analyst III is responsible for collaborating with the business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals. The incumbent will help populate the roadmap, drive prioritization of the backlog, and ensure stories are detailed enough for development to be planned for.

Job Responsibilities

• Work with the business stakeholders to drive the roadmap and prioritize initiatives.
• Work with the business stakeholders to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
• Work with software engineers to ensure that the engineering realization is in accordance with the functionality desired in the roadmap.
• Work with the testers to ensure that all software components are tested adequately and participates in Quality Assurance testing as the IT workload requires.
• Provides guidance to stakeholders on what functionality is possible and in what sequence of delivery.
• Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaise with other project and program areas to coordinate interdependencies and resolve issues.
• Analyzes, maps, and communicates current state and future state business processes.
• Supports stakeholders in the resolution of in-depth user questions and issues.
• Maintains a working knowledge of new technology and business analysis standards & practices.
• Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

This role is primarily responsible for the development of visual communications, visual strategy execution of complex project requirements, and delivery of appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms. This includes the overall layout, design, and production activities and contributing to the development of new concepts, graphic standards and templates, and improved processes and workflow system.

• Manage end-to-end graphic design production efforts including graphic design of qualifications, proposals, presentations, marketing collaterals, and reports.
• Execute design concepts to support marketing campaigns and social media campaigns
• Lay out bid documents, capability statements and other work winning materials
• Design executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use
• Manage the upload and maintenance of the project and staff photography library
• Research and develop new ways of presenting our brand
• Create and edit materials for large events and campaigns
• Manage AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork
• Apply technical knowledge and work with senior members of the team in managing complex projects and developing process improvement and initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key projects and provide guidance and technical expertise to junior members of the team

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

As a Marketplace Content Associate, you will report directly to the  Marketplace Quality Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

Responsibilities:

• Perform manual moderation functions for incoming ads / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Send and Respond to tickets in relation to S&Q iniatives, fraud, disputes, account enforcement, and respond to authorities.
• Respond to escalation from different channels in the organization

Team Management: 

• Manages day-to-day activities of all projects.
• Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.
• Develops and coaches team members, provides constructive feedback and support.
• Makes hiring decisions, identify training needs, and deliver appropriate training to staff. 
• Reviews performance based on scorecards and implement rewards and recognition plans.

Client Relationship Management:

• Builds and fosters client relationships to ensure continued business and growth.
• Ensures adherence to contractual obligations (service level agreements and internal KPIs) through analysis and reporting. 
• Handles and responds to client escalations and commendations. 
• Maintains a high degree of client focus and flexibility (including working early/late shifts). 

Operational Excellence:

• Implements and develops policies and procedures for process improvement. 
• Identifies and responds to ideas for process improvement from team members. 
• Analyzes and prepares reports for Management on contractual obligations (service level agreements and internal KPIs). 
• Experience supporting global, high-availability operating environments. 
   

About the Role

As Analyst Consultant, you will “bridge the gap” between the business and technical teams by solving complex Workday intersystem problems. You will guide clients through the transformation, implementation, and operation phases of a Workday implementation. You must have a technical aptitude and be capable of configuring the system to meet the business requirements and design specifications. The Support Consultant/Consultant typically reports to a Manager level position within the Delivery organization.

Responsibilities:

• Execute the day-to-day activities of Workday HCM project support for a variety of client contracts including ad-hoc support, and implementation

• Provide subject matter expertise on Workday best practices

• Conduct sessions with clients to analyze business requirements and provide solutions to complex business problems

• Identify strategies, risks, and options for recommending approaches towards meeting requirements for post-production clients

• Become a Workday HCM expert with deep knowledge of core functionality and future product direction

• Mentor other consultants and actively share product knowledge with others to grow our practice

Skills & Requirements:

• Bachelor's/College Degree in Computer Science/Information Technology, Computer/Telecommunication Engineering or equivalent

• 3 years’ experience in Workday implementation and/or post-production support with direct client interaction

• Must have active HCM Workday Certification

• With Workday Functional Supplemental Certification is an advantage (Learning, Compensation, Absence, Time Tracking, Core and Advanced Compensation, etc.)

• Strong consulting and presentation skills with the ability to effectively manage client expectations

• Strong analytical mindset and usage of analytics and reporting tools

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

About the Role: 

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

Key Responsibilities:  

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management

• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system

• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team

• Oversees team forecasting and utilization

• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support

• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics

• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers

• Work effectively with team members to support customer satisfaction and success.

Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required

• Strong Workday implementation experience

• 5 years’ experience with Workday  

• SME of at least 1 Workday Module

• With Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.)

• Ability to manage multiple projects and initiatives simultaneously

• Ability to identify and analyze areas of risk and develops plans to minimize.

• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations

• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

A SNAPSHOT OF YOUR ROLE

• Build and maintain scalable, high-performing web applications using Angular.
• Collaborate with UX/UI designers to translate designs into web elements.
• Work closely with backend developers to integrate RESTful APIs.
• Write reusable, efficient, and clean code.
• Keep up with Angular updates, best practices, and relevant technologies.
• ⁠Perform complex product analysis as well as development duties that may include significant research and analysis.

A BIT ABOUT YOU

• Bachelor's or master’s degree in computer science or related field
• At least 3-5+ years of experience working as an Angular Developer (preferably Angular 7+) or other JavaScript frameworks
• Knowledge of web technologies like HTML, CSS, and JavaScript
• Familiarity with RESTful services and API integration

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

Team Leader (Onsite)

Uptown Site, Taguig City, Philippines
Reporting to: Operations Manager

We’re an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

• Team Leaders will have Leads Verification Specialist to handle.
• Responsible to handle day-to-day performance of the agents.
• Perform assigned functional tasks within the team, demonstrating expertise and setting a standard for quality and efficiency.
• Handle critical assignments and serve as a backup resource during operations demands, ensuring continuity and smooth functioning of operations.
• Need to work closely with the Illion clients along with the Operations Manager and will be providing feedback on daily performance and make recommendations for improved performance.  
• Assist in the training and development of team members to enhance their skills and productivity.
• Manage performance of all staff through weekly coaching and monthly performance review.
• Manage attrition by ensuring proper and constant guidance and development of every staff in the team.
• Maintain team’s growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.
• Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.

A BIT ABOUT YOU

• Bachelor’s Degree graduate.
• Should have background on financial accounts.
• Professional experience as a Team Leader in a call center environment.
• Must be a strong and clear communicator.  Need to be hands on leader and motivator that drives results.
• Excellent problem-solving skills and decision-making skills.
• Ability to adapt to changing priorities and work effectively under pressure.
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner.
• Cognitive and critical thinker
• Strong work-ethic and a positive attitude along with a desire to build a top performing team.
• Accuracy and attention to detail
• Full-time position

WHAT SUCCESS LOOKS LIKE

• High customer / client satisfaction
• Excellent feedback from customers / clients
• Achievement of KPIs
• Above average employee satisfaction results
• High performing team and team members

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!

Job Description

The Company Nurse’s role is designed to provide health care to employees. Its objective is to provide education and training programs to employees about health and wellness.

A SNAPSHOT OF THE ROLE

Clinical

• Takes vital signs of a patient employee who come for consultation such as taking their temperature and blood pressure, monitor and record their health condition.
• Assist the Doctor during consultation hours
• Prepares and administers first aid medicines to patient employee to treat them of his illness
• Administers first aid treatment on illness or accident before referring the employee to the hospital for further medical treatment
• Plans and recommends sufficient stocks of first-aid medicines and reasonable acquisition of necessary medical equipment and kits on a regular basis
• Coordinates with emergency personnel and hospital and other if emergency hospitalization is needed
• Provides health counseling on patient employee’s health needs as necessary
• Conducts home visit as necessary
• Observes patient confidentiality at all times

Reports

• Sends clinic report to patient employee’s supervisor and/or manager after every clinic visit
• Maintains and updates database of medicines procured and dispensed and ensures no discrepancy
• Maintains and updates report of sickness and injuries in the workplace
• Maintains, updates, and sends trackers and reports on a regular basis
• Prepares and submits Government mandated reports such as but not limited to WAIR, AEIDR, AMR

Administrative

• Updates patients' profile by recording the diagnostic treatment performed to ensure precise patient treatment and medical record.
• Conducts in-depth investigation reports in support to employees' claims on cases of work-related injuries.
• Verifies the authenticity of submitted medical documents
• Assists other Compensation and Benefits personnel in doing and managing administrative works and other company related clinical duties.
• In charge of site implementation of the Company’s health and wellness programs
• Ensures the strict implementation and adherence to the Code of Conduct and other corporate policies
• Performs other duties and functions that may be assigned from time to time or as needed

As Company Nurse you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data privacy

A BIT ABOUT YOU

• Excellent in customer service. Energetic and results oriented.
• With at least one year experience as company nurse in office setting.
• Able to solve problems and work under minimal supervision.
• Articulate and friendly with a professional demeanor.
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma in Nursing
• Must be a Registered Nurse.
• Must have updated Basic Life Support and First Aid Training.
• Must have OHNAP and BOSH Training
• Must be computer literate.   

WHAT SUCCESS LOOKS LIKE

·       Excellent feedback from employees, guests, and visitors.

·       Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Cindy Ilagan will provide

Join the A-Team and experience the A-Life!