As the Operations Manager you will play a pivotal role in assisting the Director of Operations in overseeing the day-to-day operations and streamlining internal operations, from attendance tracking to interview coordination.  By taking charge of these critical responsibilities, you’ll enable the COO to focus on strategic endeavors. The Operations Manager ensures the organization’s operations run smoothly and on time. They work with core operations, people management and in company strategy. They are responsible for engaging and developing the members of the teams that they manage.

Responsibilities

• Provide comprehensive support for overall operations, actions as a key liaison between Legal Soft and the client
• Uphold accountability for Virtual Assistants' performance, managing Virtual Assistants' time-off requests, attendance and enhancing overall productivity
• Contribute to the retention of Virtual Assistants' talent by monitoring morale and working with both Legal Soft and our clients to ensure their satisfaction
• Work closely with internal HR and COO to identify custom training for the client. Including platform usage, internal onboarding protocol, etc.
• Boost virtual assistant performance
• Document and report staff concerns, facilitating amicable resolutions benefiting both the staff and the firm
• Ensuring team members have the necessary resources to perform their roles effectively
• Collaborate with the Director of Operations to identify inefficiencies in workflows
• Develop and implement process improvements to enhance productivity and efficiency
• Coordinate with the Virtual Assistants, providing support, guidance, and ensuring they adhere to firm policies and procedures
• Assist in tracking overall VA morale and identify staff at risk, coordinate with Team Leads and the client to best retain if situation warrants
• Maintain accurate records of operations, prepare reports, and generate metrics to monitor and evaluate team performance.
• Support in interviewing, training, onboarding and offboarding of new team members, ensuring they are equipped with the knowledge and tools necessary to succeed in their respective roles.

• Previous experience as an Operations Manager or in a similar role

• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software
• The ability to interpret financial data and allocate budgets
• Exceptional communication skills
• BSc in Business Management or similar field - nice to have
• Excellent skills in reporting and using Excel sheets
• Must be willing to work during Pacific Time (Local California Time). This is during the Graveyard shift in Manila Time.
• With own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10mbps

Soft Skills Required:

• Excellent leadership skills
• Good at problem solving
• Strong attention to detail
• Collaborate well with others
• Focused on continuous improvement for the business and personal growth
• Excellent critical thinking and decision making skills.
• Strong time management skills

Hold on tight, because we're about to unveil an extraordinary line up of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US $7-8 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you towards unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!

IMPORTANT: PLEASE SUBMIT YOUR RESUME & AUDIO IN ENGLISH.

Hi! We’re Smartsourcing, looking for an Airline Customer Advocate who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyze operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

The Project Coordinator is responsible for supporting the delivery leads and the functions of their tribes across the end to end project lifecycle.

Key Responsibilities:

• Ability to develop and deploy processes covering all aspects of project management, operational support, governance and reporting I.e. operational reports, invoicing tracking, client tooling access management and post-incident review
• Support effective risk, action, issue and decision (RAID) management and document updates and outcomes
• Keep up to date reporting on resource management and financials for tribes
• Coordinate meetings, including booking, documenting minutes and ensuring follow-ups on action items to closed status
• Support preparation for releases by managing internal and external documentation, client advisories, and compiling test evidence
• Work in an agile environment with both internal teams and external stakeholder groups and adapt to meet individual client requirements
• Must be comfortable to oversee multiple concurrent projects across multiple clients running with different cadences and constraints
• Deliver internal platform configurations to support client needs
• Support onboarding of new starters & clients to companies tooling suite

• A track record in successfully supporting complex projects in PMO functions; project health, status of milestones, financial information, projects risks and progress on mitigations and operational efficiency
• Effective communication and interpersonal skills, capable of working with diverse teams and external stakeholders
• Excellent organizational and time-management skills with the ability to work well under pressure and meet deadlines and  the ability to manage multiple tasks efficiently
• Proficiency in project management and collaboration tools I.e Resource management, Confluence, Jira, Figma and Miro
• Experience in handling project logistics, including meeting coordination and release preparations
• Experience in an Agile environment

Overview:

We are seeking a highly organized and proactive Virtual Executive Assistant to provide comprehensive administrative support to our executive team. As a Virtual Executive Assistant, you will play a crucial role in ensuring smooth day-to-day operations, managing calendars, coordinating meetings, and handling various administrative tasks. This is a remote position, and the ideal candidate will excel in a virtual work environment.

Responsibilities:

Calendar Management:

o   Efficiently manage executive calendars, schedule appointments, and coordinate meetings, ensuring optimal time management.

Communication:

o   Act as a primary point of contact between executives and internal/external stakeholders. Draft, edit, and proofread emails, documents, and other correspondence.

Meeting Coordination:

o   Plan and organize virtual meetings, including setting up video calls, preparing agendas, and distributing relevant materials. Take meeting minutes and follow up on action items.

Travel Coordination:

o   Arrange travel itineraries, book accommodations, and manage logistics for business trips.

Task Prioritization:

o   Assist in prioritizing tasks and deadlines, ensuring that important matters are addressed promptly.

Data Management:

o   Maintain and organize files, documents, and databases in a secure and easily accessible manner.

Research:

o   Conduct research on various topics, compile information, and generate reports as needed.

Expense Management:

o   Track and manage expenses, prepare expense reports, and reconcile financial transactions.

Problem Solving:

o   Proactively identify and address potential issues, finding solutions to challenges that may arise.

Ad Hoc Support:

o   Provide additional support as needed, such as personal errands or special projects.

• Proven experience as an Executive Assistant or in a similar administrative role.
• Excellent communication skills, both written and verbal.
• Proficient in virtual collaboration tools and technology.
• Strong organizational and multitasking abilities.
• High level of discretion and confidentiality.
• Ability to work independently with minimal supervision.
• Strong attention to detail and accuracy.
• Familiarity with office software (Google Workspace, Microsoft Office, etc.).
• A proactive and positive attitude with a commitment to delivering high-quality support.

Hi! We’re Smartsourcing, looking for an Accountant Assistant who can work with us full-time and on-site!
Earn up to P40,000!

As an Accountant Assistant,

you will play a key role in supporting our client’s finance department in various tasks related to financial record-keeping and reporting. This position is ideal for an individual with a strong aptitude for numbers and a passion for contributing to the success of a dynamic organization.

Some of the things we expect you to do are to:

• Financial reporting – month-end close, balance sheet reconciliations, sub-ledger reconciliations, journal preparation, entry of payables and receivables, and bank reconciliations. 
• Payroll – assist in the preparation of fortnightly and monthly payroll 5% 
• Asset Management – assist the Financial Controller in maintaining the entities asset register as required, as well as maintenance of the vehicle register
• Day-to-day accounting and administration functions
• Invoicing of sponsors and Academy players 

We would need you to be or have the following:

• Bachelor's degree in Accounting, Finance, or a related field. CPA is a huge plus but not essential
• Minimum of 2 years of experience in accounting or finance, preferably in a fast-paced retail environment
• Strong understanding of financial reporting standards
• Proficiency in accounting software (Xero) and Microsoft Excel (Advance); experience with other ERP systems is a plus
• Experience with payroll processing software and knowledge of (Australian) payroll regulations and compliance
• Excellent analytical skills with keen attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional and cross borders teams
• Highly organized and proactive, demonstrating a strong work ethic and a willingness to take initiative to streamline processes

Be a part of the Smartsourcing crew

*This position is for all candidates located ONLY in the Philippines*

Required language: English.

As a Technical Writer, you will develop clear, concise technical documentation for software products, which may include user manuals, API documentation, integration guides, and in-product help content.

Responsibilities:

• Collaborate with technical teams to gather and interpret technical information.
• Translate complex technical concepts into user-friendly language.
• Maintain and update existing documentation to ensure accuracy.
• Review and edit content for clarity, grammar, and formatting.

• Excellent writing and communication skills
• Strong understanding of technical concepts and terminology
• Proficiency in documentation tools (e.g., Markdown, XML, Confluence)
• Ability to work independently and manage multiple projects.

• Willing to work on Pacific Standard Time (8:00 AM – 5:00 PM California Time)
• Own a Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US$5 - $8 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!

IMPORTANT: PLEASE SUBMIT YOUR RESUME & AUDIO IN ENGLISH.

• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career.
• Earn between 50K - 70K + generous benefits + personalized learning and development.

About Us

BSA Solutions provides highly skilled professionals from the Philippines and Malaysia. Our mission is to connect businesses with top-tier talent, allowing them to focus on strategic and high-level tasks while we care for their staffing needs. We are committed to delivering exceptional results through personalised services and deep understanding of our markets.

We are currently seeking an Electrical Estimator to join our dynamic team.

If you are a highly motivated individual with a passion for accurate estimating and delivering exceptional lighting solutions, we encourage you to apply.

This is an office-based position in central Cebu City.

About the Role

We are seeking a skilled and detail-oriented Electrical Estimator to be assigned to our Australian-based client specialising in the installation and maintenance of specialised lighting for the commercial, government and residential sectors. You will play a vital role in assisting in project planning and execution by accurately estimating the costs involved in the projects. The successful candidate will work closely with the project management team in Australia to ensure accurate project pricing and timely completion of estimates. The ideal candidate will have excellent numerical skills and an analytical mindset.

This is a full-time, dayshift, office-based role in Cebu City.

Responsibilities

• Review project specifications, drawings, and other relevant documents to understand the scope and requirements of projects.

• Collaborate with onshore teams to gather information necessary for accurate estimates.

• Prepare and submit accurate and detailed cost estimates, including materials, labor, equipment, and subcontractor costs.

• Analyze and evaluate project plans, specifications, and related documents to identify potential risks, conflicts, or discrepancies.

• Collaborate with suppliers, subcontractors, and other vendors to obtain competitive quotes and negotiate pricing.

• Bachelor's degree in electrical engineering or related field is preferred.

• Proven experience as an Electrical Estimator or similar role.

• Proficient in relevant software (Timberline, HCSS HeavyBid)

• Sound understanding of electrical systems, lighting design principles, and relevant codes and standards.

• Proficient in using electrical estimating software and tools.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Excellent communication and interpersonal skills to collaborate effectively with clients, project managers, and team members.

• Ability to work independently and manage multiple projects simultaneously within tight deadlines.

• Familiarity with local building regulations, safety guidelines, and environmental standards.

• A valid electrical license or certification is desirable.

BSA Solutions, Inc. offers:

• Generous financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law;

• Comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, dental, life, accident and disability insurance.

• Regular progress checks and continuous coaching and mentoring to help you map out your development plan;

• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community;

• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and

• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

*This position is for all candidates located ONLY in the Philippines*

Start Date: January 22, 2024

Required language: English.

We are looking for a skilled Back-end Developer to handle server-side application logic.

As a Back-end Developer, you will manage data interchange between the server and users, and develop and maintain the server and database. Preferred programming languages for this role are C#, Java, or C++

Responsibilities:

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Recording data and reporting it to proper parties, such as clients or leadership.
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Taking lead on projects, as needed.

• Proficiency in either C#, Java, or C++
• Experience with database management systems (e.g., Microsoft SQL Server)
• Familiarity with .NET and Azure for Back-end development
• Strong problem-solving and collaboration skills
• Preferred programming languages for this role are C#, Java, or C++. Knowledge of .NET and experience with Azure for the Back-end is preferred
• Excellent English oral and written communication skills

• Willing to work on Pacific Standard Time (8:00 AM – 5:00 PM California Time)
• Own a Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US$10 - $15 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!

IMPORTANT: PLEASE SUBMIT YOUR RESUME & AUDIO IN ENGLISH.

You will become the technical lead for a local Drupal development team. In collaboration with the team in Europe, you will jointly develop the required software features, achieving delivery in compliance with the performance and quality standards of the company. You will report directly to the Drupal Team lead based in Switzerland and work with the local project manager.

Key responsibilities

• Implement web applications based on Drupal 10, in cooperation with frontend and backend engineers
• Technical lead of a local Drupal development team in cooperation with the Technical Lead in Europe
• Support your team members and being responsible for an efficient development process and the technical quality of the overall result.
• Interdisciplinary collaboration in an experienced team with frontend engineers, QA and consultants
• Technical exchange with other software engineers

The Senior Associate – Global Mobility will be responsible for managing, coordinating and administering all activities within the end-to-end mobility process for in- and out-bound travellers & expatriates. They will work under the supervision of a Mobility Manager.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Skills and responsibilities for this management level include but are not limited to:

•  Invite and give in the moment feedback in a constructive manner.

• Share and collaborate effectively with others.

• Work with existing processes/systems whilst making constructive suggestions for improvements when problems and/or opportunities arise.

• Handle, manipulate and analyse data and information responsibly.

• Follow the applicable risk management and compliance procedures.

• Keep up-to-date with technical developments in the area of specialism.

• Manage a portfolio of clients and provide support on end-to-end mobility compliance/advisory work.

• Manage and build client relationships.

• Support and coach interns.

• Can adapt to a hybrid or full face-to-face work set-up

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

• Build and maintain an internal and external network.

• Seek opportunities to learn about how Vialto Partner works as a global network of firms.

• Uphold the firm's code of ethics and business conduct.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Skills and responsibilities for this management level include but are not limited to:

•  Invite and give in the moment feedback in a constructive manner.

• Share and collaborate effectively with others.

• Work with existing processes/systems whilst making constructive suggestions for improvements when problems and/or opportunities arise.

• Handle, manipulate and analyse data and information responsibly.

• Follow the applicable risk management and compliance procedures.

• Keep up-to-date with technical developments in the area of specialism.

• Manage a portfolio of clients and provide support on end-to-end mobility compliance/advisory work.

• Manage and build client relationships.

• Support and coach interns.

• Can adapt to a hybrid or full face-to-face work set-up

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

• Build and maintain an internal and external network.

• Seek opportunities to learn about how Vialto Partner works as a global network of firms.

• Uphold the firm's code of ethics and business conduct.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Skills and responsibilities for this management level include but are not limited to:

•  Invite and give in the moment feedback in a constructive manner.

• Share and collaborate effectively with others.

• Work with existing processes/systems whilst making constructive suggestions for improvements when problems and/or opportunities arise.

• Handle, manipulate and analyse data and information responsibly.

• Follow the applicable risk management and compliance procedures.

• Keep up-to-date with technical developments in the area of specialism.

• Manage a portfolio of clients and provide support on end-to-end mobility compliance/advisory work.

• Manage and build client relationships.

• Support and coach interns.

• Can adapt to a hybrid or full face-to-face work set-up

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

• Build and maintain an internal and external network.

• Seek opportunities to learn about how Vialto Partner works as a global network of firms.

• Uphold the firm's code of ethics and business conduct.

• Oversee the performance and effectiveness of the WFM Command Center
• Lead and develop Command Center associates
• Work with contact center leaders to ensure agent adherence and/or conformance to schedules
• Provide ongoing operational analysis of contact center operations, while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost, abandon rate, service level, occupancy, etc.)
• Work with the contact centers, Technology, reporting and other teams to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
• Partner with WFM planners to ensure schedules meet performance and business needs
• Utilize Workforce Optimization software to manage performance across multiple sites and lines of business
• Monitor Workforce Management tools real time to maintain service level data
• Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals
• Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates
• Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
• Evaluates daily call trends
• Designs/creates various databases for staffing and analysis
• Creates reports utilized by Customer Service for staffing/productivity measurements
• Identify areas of operational development and engage in projects to continually adapt to the changing needs of our business and people, to deliver best in class WFM support.
• Identify what resources are required to implement parts of projects
• Effectively use project plans to focus work and ensure deadlines are met
• Ability to work flexible shift to occasionally attend meeting with employees and worldwide clients

Other duties as assigned

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn from 45K or depending on experience + Generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.

ABOUT THE ROLE

We are currently seeking an experienced Accountant (AU Taxation) to join our talented team. You will play a key role in managing the Australian taxation requirements for our clients.

Responsibilities

• Preparation and Reconciliation of Business Activity Statements (BAS) and Instalment Activity Statements (IAS) for clients.
• Completion of annual tax returns and financial accounts for individuals, sole traders, partnerships, trusts, and companies.
• Ensuring compliance with Australian taxation laws and regulations.
• Assisting with year-end tax reporting and financial statements.
• Other ad hoc tax-related duties as required.

• Bachelor's degree in Accounting or related field.
• 2+ years of experience in Australian taxation and compliance.
• Knowledge of XERO required.
• Professional qualification such as CPA or CA is preferred.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Proven ability to work independently and manage deadlines.
• Excellent communication and interpersonal skills.

Our Client, 5 ELK benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Order Tracking Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
• Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
• Identify and address any discrepancies, delays, or errors in order processing promptly.
• Work closely with relevant teams to resolve issues and prevent future occurrences.
• Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details.
• Generate reports on order status and performance metrics as needed.
• Assist customers with inquiries related to order status, tracking information, and delivery schedules.
• Handle customer concerns or complaints related to order tracking with professionalism and empathy.

• at least 6 months experience in order tracking, logistics, or a related field.

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team environment.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The Telephone Operator  is the heart beat of the hotel operation. The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller. The Telephone Operator will take ownership of the callers’ requests, issues, concerns and ensure follow up according to the hotel’s standards. Telephone Operator serves as a liaison for guests requiring information relating to all aspects of the hotel. Telephone Operator maintains the hotel’s telephone system and assisting all external and internal guests in operating the telephone system.

What you will be doing:

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

General Accountant

Are you a dynamic and results-driven professional with a passion for finance and accounting in the hospitality industry? We are looking for you!

What you will be doing:

Reporting to the Chief accountant, responsibilities and essential job functions include but are not limited to the following:

• Assist the Chief Accountant in the preparation of any and all reporting and analysis requirements regardless of reporting frequency including daily, weekly, monthly, quarterly, annual and ad-hoc. This includes postings of vouchers.
• Ensure information presented in all reports is accurate and reflective of actual business transactions.
• Ensure all reports are prepared on a timely basis meeting all deadlines.

• Assist in conducting surprise spot-checks on General Cashier’s float on a periodic basis.
• Assist in conducting surprise spot-checks on all Outlet Cashier’s float on a periodic basis in addition to spot-check performed by the General Cashier.
• Assist in conducting surprise stock-count inspection in addition to/ during the month-end stock-count conducted by the Cost Controller’s office.

• Assist in the preparation of all groundwork required for all statutory audit and tax/fee requirements.
• Provide assistance during the audit (internal and external) review process.
• Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.

• Maintain General Ledger with journal entries.
• Month end reconciliation of Balance Sheet Accounts.
• Prepare Bank reconciliation of online statements (daily & monthly).
• Preparation of Monthly assigned Journals and allocation of shared expenses among departments.
• Assist in compilation of departmental budget and forecast.
• Maintaining the Fixed asset register.

• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To ensure all files and reports are properly filed for future reference.
• To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
• To carry out any other reasonable duties as assigned by the Cluster Director of Finance and Business Support

Outlet Cashier

As an Outlet Cashier, you will be responsible for providing excellent guest service and maintaining the overall efficiency of set standards for the function.

What you will be doing:

- Settling guest check/billing by cash/cards

- Maintain the cash register by accurately counting the cash drawer at the beginning and end of each shift, ensuring that it balances with sales transactions.

- At the end of the shift, reconcile the cash register, prepare a daily sales report, and assist with closing tasks.

- Drop the cash in the Finance office, each envelope will be checked by the General Cashier

- The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.

- At the end of each shift, cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe

The Food & Beverage Server will provide our Guests with warm and efficient service within our Food & Beverage Outlets. Taking food and beverage orders, offering suggestions and ensuring the quality of our products is outstanding are some of the key components of this role. Responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly, warm and engaging service.

• Demonstrate a complete understanding of outlet policies, procedures and service standards.

• Have full knowledge of the menu and beverage lists in your outlet, as well as all other promotions taking place in the Hotel.

• Have knowledge of all menu items, garnishes, contents and food preparation methods.

• Assist Guests regarding menu items in an informative and helpful way.

• Follow all of safety and sanitation policies when handling food and beverage.

• Report to work on time in a neatly pressed, clean uniform and name badge.

• Understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.

• Attend pre-meal briefing, weekly, and monthly meetings to continually improve the Guests experience.

• Follow all of safety and sanitation policies when handling Food & Beverage.

• Follow outlet policies, procedures and service standards.

• Other duties as assigned.

The Plant Nurse develops, implements and manages the occupational health and wellness program of the Company. He/she provides emergency care of first aid to employees and assists in the implementation of policies and guidelines in safety and health related programs.

I. Employee Health

• Serves as the first-aider to all employees during emergency related cases and ensures the immediate relief of pain and anguish to employees who encounter accidents within the Company.
• Provides basic treatment like dressing, blood pressure reading etc. and responsible for monitoring the health status of the workforce.
• Conducts awareness campaigns and initiates programs on health, family planning, responsible parenthood and family welfare.
• Schedules, manages and ensures employees compliance to annual physical examination. Monitors progress of employees in relation to the APE result.
• Releases Letter of Authorization to accredited Hospital, Philhealth & SSS documents of hospitalized personnel. Evaluates and files the medical certificates and accident reports of employees.
• Coordinates with accredited hospital and assists HR in evaluating new hospital accreditation.
• Facilitates pre-employment medical exams. Endorses and gives clearance of new hires ready to on-board with the approval of the company doctor.
• Maintains and updates employee health records.
• Reviews and verifies all medical and hospitalization payments and reimbursements of employees and forwards to HR for processing.
• Conducts risk assessments on health and personnel safety.
• Prepares all health and safety reportorial requirements of all related government agencies
• Conducts visitation of partners who are hospitalized.
• Assists the company doctor in the performance of his/her duty. Assists In the fitness and health evaluation of personnel.
• Implements and manages the vaccination program of the company which includes dependents of personnel.
• Monitors, maintains and responsible for requesting company medicines and clinic supplies. 
• Proposes activities and programs related to occupational health and wellness of the company

II. Company Programs/Initiatives

• Assists in the documentation and effective implementation of GMP procedures and guidelines concerning health.
• Participates in programs involving improvements and innovations in areas of quality, efficiency, proficiency, safety, sanitation, food safety, environment, waste reduction, sustainability, social responsibility and all other activities of the company.
• Checks compliance of subcon employees to the annual physical examination.
• Assists the Safety Committee of the company and Task Force Integrity
• Performs other tasks as may be directed by immediate superior.

This is not your typical Project manager role. Working as Project Manager for IQ-EQ will require you to have a womb to tomb mastery of project management methodologies to be applied to ongoing initiatives in IQ-EQ to ensure predictable and successful delivery. You won’t just be taking down the minutes of the meeting because you will need to have the vision and a thirst for change, transformation and continuous improvement.

Project Management is not an easy job, therefore we need someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining a good working relationship with all participants.

A proactive team player who initiates improvements at the same time adheres to the team’s standard methodology and governance processes.

Responsibilities (how we will measure success)

• Contribute to strategic growth and operational development of the Firm by managing a suite of projects ongoing throughout the IQ-EQ Group
•  Adhere to the team’s standard methodology and governance processes including use of approved templates and checklists
• Responsible for all aspects of Project Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery
• Organizing and motivating project teams, directing the project and all stakeholders involved to successful delivery
• Effective and Transparent communications ensuring the flow of information to all stakeholders involved
• Ongoing contribution towards continuous development and improvement of Change Delivery methodologies, templates and checklists

Tasks (what does the role do on a day-to-day basis)

• Define the scope of assigned projects in conjunction with the Project Sponsor
• Devise the overall approach to delivering individual projects, making use of the internal methodology tailoring matrix
• Preparation of project documentation in collaboration with Subject Matter Experts for example:
  • Project Initiation Requests
  • Project Initiation Documentation
  • Product and Work Package Descriptions
  • End Stage reports and Stage Gate Readiness Assessment Documents
  • Test Strategy, Plans and Scripts
  • Closure Reports
• Determine objectives and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments
• Select, lead and motivate your project team both internally and externally, establishing a team culture within the assigned projects
• Monitoring overall progress and use of resources, initiating corrective action where necessary
• Applying change control processes to control changes to the products ensuring that changes are made only with the agreement of appropriate named authorities
• Managing project risks, including the development of contingency plans
• Reporting through agreed lines on project progress through highlight reports and end-stage assessments, including option papers and recommendations
•  Manage a range of stakeholders from junior to senior level across all locations
• Manage and monitor project budgets to ensure delivered within agreed budget
• Adhere to internal project methodology and governance
• Track all time spent on projects in NetSuite ensuring that resource time is also captured and monitored
• Communication and engagement planning
• Maintaining an awareness of potential interdependencies with other projects and their impact
• Liaise with various departments to ensure Service Transition is successful, including the training team in relation to training needs arising from projects and related solutions
• Production of closure reports, evaluating successes and challenges to enhance learning for your next project – ensure capture of lesson on the team’s central lessons log.

Other

• Support other departments as required within the confines of the Project Manager role
• Undertake any additional reasonable duties as required the Firm

Responsibilities

The Senior Application Developer is responsible for developing, documenting, and supporting internal and client dashboard (standard and complex) using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps. Explore and learn other relevant programming language and application. Interaction with the end user to establish report requirements will be necessary.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos dashboard (standard and complex).
• Define, execute, and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Create a conceptual representation of the data in SQL and Snowflake that is useful to Cosmos. Define the structure, relationship, and constraints of data understanding how data should be organized and used in a meaningful way.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed to maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU request/s.
• Build or maintain flow in Tableau Prep to upload data to SQL Server and Snowflake.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Develop demo dashboard, as and when needed.
• Implement new features to existing client dashboard, as and when needed.
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
• Create and/or maintain internal automation tool.
• Conduct demo and/or Cosmos admin training.
• Provide backup and buddy system to other developer.

Responsible for handling travel service support to clients as well as promoting and cross-selling various travel and tour packages.