Eram Talent, a reputable Talent Acquisition Company, is seeking a skilled Electrical Technician for a company in Saudi Arabia. As an Electrical Technician, you will be responsible for the installation, maintenance, and repair of electrical systems and equipment. This is an exciting opportunity to join a dynamic team and contribute to the smooth operations of the company.

Responsibilities

• Perform installation, maintenance, and repair tasks for electrical systems and equipment.
• Conduct regular inspections to identify any electrical issues or malfunctions.
• Troubleshoot and diagnose electrical problems and provide appropriate solutions.
• Ensure compliance with electrical codes, safety regulations, and company policies.
• Collaborate with other team members to ensure efficient operations and minimal downtime.
• Maintain accurate records of maintenance activities and report any deficiencies or improvements needed.
• Stay updated with the latest industry trends and advancements in electrical technology.

• High School Diploma or equivalent qualification.
• Minimum 5 years of experience as an Electrical Technician.
• Strong knowledge of electrical systems, wiring, circuits, and equipment
• Excellent troubleshooting and problem-solving skills.
• Good communication and teamwork abilities.
• Attention to detail and ability to work with minimal supervision.
• Flexibility to work in shifts and respond to emergencies as needed.

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Our core values:

- Highly enthusiastic. We’re curious about how the world works, care a lot about our work, and are excited to take on new projects.

- Empowers others. We’re here to help our teammates be their best selves and help nurture their growth.

- Wins. We’re tenacious in our ability to get something done and be a force of nature.

- Proactive and with a growth mindset. We’re interested in the continuous improvement of both ourselves and of our team’s processes.

- Creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.

About the role:

Role: Account Manager

Work Schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time

Type of Contract: Independent Contractor

Salary: up to Php 45,000 per month depending on skills and experience

About the Job:

We're looking for a motivated and communication-savvy Account Manager to join our team. You'll become a trusted advisor for our US-based clients, fostering strong partnerships, driving results, and creating vibrant client communities.

Duties and Responsibilities:

• Be the Client Hero: As the primary point of contact for assigned US clients, you'll manage daily interactions, exceed expectations, and go the extra mile to ensure their satisfaction.
• Build Client Communities: Foster a sense of connection among our US clients by organizing events, creating communication channels, and offering networking opportunities to encourage collaboration.
• Drive Client Success: Partner with clients to define goals, tackle challenges, and provide ongoing support to optimize their results.
• Grow Happy Clients: Identify upselling and cross-selling opportunities while prioritizing long-term value and client growth.
• Deliver Projects Smoothly: Assist team members with project management for US clients, ensuring timely and successful completion.
• Make Data-Driven Decisions: Help generate client reports and analyze data to track progress, identify trends, and gather valuable Net Promoter Score (NPS) feedback to inform future strategies.
• Expand Our Network: Leverage strong client relationships to identify and secure referrals, fostering our business growth.
• Develop Your Leadership Skills: Participate in leadership development programs to hone your skills and prepare for future advancement within the company.

• Experience: at least 2-3 years of proven experience in account management, or related roles.
• Tech-Savvy: Proficient in the Google Workspace, video conferencing platforms, Notion, HubSpot and other CRM and project management tools
• Remote Ready: You're a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
• Organized Chaos Tamer: You thrive in fast-paced environments, can juggle multiple tasks, and never break a sweat. Ability to work independently and manage your own schedule effectively.
• Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism.
• Exceptional Communication: Your written and verbal communication skills are top-notch, ensuring that clarity and professionalism are your signature.
• Solver: Strong problem-solving and conflict-resolution abilities.

Nice to have:

• Background in leadership development, training, or coaching to provide additional support and guidance to clients, further solidifying your role as a trusted advisor

• Career growth
• 100% remote work
• Unlimited PTOs (after probationary period)
• HMO (after probationary period)

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

1. Cash Receipts –
o Record deposits daily: download daily bank activity for all six business entities (IQEQ Fund Services, IQEQ Technology Services, IQEQ Tax Services, Blue River Technologies, Greyline Partners, and IQEQ Outsource Services) and input into accounting software (currently QuickBooks).
o Run Bill.com sync with QuickBooks.
o Run sync with Connect Booster.
o Reconcile daily bank balances for all six business entities to ensure all deposits are recorded.
o Record payments received on AR sheet.
o Sync payments to ConnectWise daily upon completion of bank reconciliation.

2. Accounts Payable –
o Record new invoices received in Payables spreadsheet.
o Input invoices into Bill.com and ensure the correct approver is selected.
o Save invoices copies to corresponding vendor folders.

3. Ad hoc accounting projects, including month end accounting close task assistance.

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

The successful incumbent will represent the first line of defense, with a focus on providing quality periodic review work on both clients and investors, supporting the Asia Pacific Team. The tasks will be completed in accordance with internal AML/CFT policies and procedures, as well as international and domestic AML/CFT regulations and guidelines. This role will be to support the Fund Administration and Corporate Services segments.

Tasks (what does the role do on a day-to-day basis)

Periodic Review

• Perform AML/KYC periodic reviews and drive remediation efforts on existing clients to ensure all gaps are closed and in accordance with applicable regulations.
• To support team members in conducting screening, review of due diligence documents including source of funds & wealth, and risk assessments within established timelines.
• To ensure KYC documents are up to date and properly recorded/refreshed.
• To provide independent recommendations to mitigate the identified risks across the existing client book where necessary, and/or be responsible for escalating the findings to the necessary stakeholders.
• To assist the wider cluster teams with managing client data and trackers to see through the completion of full client KYC lifecycles.
• To perform management reporting on key statistics and status updates in an efficient manner.
• To support wider department initiatives in terms of policy and system application.
• Be the point of contact for clients to collect due diligence documents in relation to periodic reviews and provide timely responses to the same.
• To act as a resource to the other departments and stakeholders where required.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

  Key competencies for position and level

• Strong analytical skills with excellent attention to detail
• Organised and meticulous when handling large volumes of data and workstreams
• Results oriented and ability to multitask and manage high volumes of priorities in a fast-paced environment
• Resourceful with good verbal and written communication skills

•  

  Key behaviours we expect to see

  In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
• Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
• Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
• Pivot between tasks regularly based on business need
• Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
• Support leadership and cross-functional teammates and actively contribute to key business initiatives
• Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
• Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 3+ years of Customer Support experience
• Highly committed to providing a great customer experience
• Strong written communication skills
• Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
• Able to hear and implement feedback quickly
• Team first mentality
• High attention to detail
• Proven ability to produce high-quality work consistently
• Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
• Dependable attendance and internet connection

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Talent Sourcer supports the recruitment team by identifying and engaging potential candidates for various job openings. They use a variety of sourcing techniques and channels to find qualified individuals and then screen and assess their suitability for specific requirements, contributing to the overall talent acquisition process.

Work Location: Manila, PH
Work Arrangement: Hybrid
Work Schedule: Night shift 
Specific requirements: NA

Duties and Responsibilities:

• Reviewing and posting attractive job adverts on different job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods on online job boards, professional networking sites, and databases to identify and attract potential candidates for specific job requirements.
• Initiating communication with prospective candidates, building relationships, and providing them with relevant information about the job opportunities.
• Evaluating candidate qualifications and suitability through initial phone or video interviews, assessing their skills, experience, and cultural fit.
• Keeping abreast of industry trends, talent communities, and competitive landscapes to optimize sourcing strategies and always maintain a strong talent pipeline, especially for highly repeatable roles.
• Maintaining accurate candidate data and records in applicant tracking systems (ATS) or relevant databases.
• Working backwards from agreed metrics to optimize the sourcing strategy and maintain agreed service levels.
• Supporting recruiters on ad hoc sourcing related administrative tasks
• Promoting the employer brand by presenting job opportunities in an attractive and compelling manner to potential candidates, and effectively influencing others to leverage social media tools in alignment with Cielo’s brand strategy.
• Coordinating feedback and facilitating the overall recruitment process to ensure a smooth candidate experience.
• Actively seeking and engaging with candidates from diverse backgrounds to enhance the company’s commitment to inclusivity.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Team Summary

The Credit Settlement Risk (CSR) team is part of the Risk function and acts as a 2nd Line of Defence. CSR is responsible for protecting Visa and its shareholders from financial loss and goodwill damage because of a member’s failure to fulfil its settlement obligations.

What a Director, Credit Risk Management does at Visa:

• Lead and drive new credit risk solutions in a complex, high-risk emerging markets where the economic and geo-political landscape can be unstable.
• The complexity of markets requires an experienced Director to engage with the Business and client’s senior management for multi-regional and strategic clients in Asia Pacific.  Any mishandling of the relationship will be costly to Visa and take years to mend.
• A seasoned credit specialist with at least 12+ years of deep knowledge of the emerging market risks, possess strong command of the English language with sharp acumen.
• This position also supports new and weaker fintech applicants that requires keen eyes to assess and monitor the risks of the growing Fintech portfolio in Asia Pacific where the regulatory and legal framework are still not well established in under-developed countries.
• With increasing cryptocurrency wallet providers and new fintech players that are not well capitalized emerging in higher risk markets, the incumbent is expected to provide innovative solutions to manage the credit risks of these clients.  This often involves educating the AEs and negotiating with C-Suites from clients on CSR’s requirements.
• Lead Visa’s key market initiatives and ensuring that proper processes are in place to support credit due diligence and ongoing monitoring.
• Lead cross-functional and cross-regional projects by contributing and providing appropriate advice from a credit perspective.
• Collaborate with Global CSR, Account Executives and risk stakeholders across the organization to understand new complex payment flows and recommend appropriate mitigating measures and new collateral options to manage the credit risks.
• Initiate and provide ideas in automating and enhancing risk management tools for effective ongoing monitoring and ensure timely response to market shifts.
• Provide proactive insights and scenario modeling to effectively manage the settlement risks of AP portfolio.
• Ensure Credit Risk Policy and Procedures are adhered to when assessing new clients and renewals of existing clients.
• Provide training, strategic support and recommendations to empower Account Executives with predetermined collateral options.
• Lead complex projects and meetings, deliver presentations and able to interact with all levels of Visa management as well as Client senior management.

The Director will report directly to the Senior Director, Asia Pacific Credit Settlement Risk. 

Why this is important to Visa:

As a Director in the AP Region, the incumbent is responsible for ensuring that credit losses for Visa is minimized while working towards deeper business collaboration to support the regional growth strategy. This involves working collaboratively with project teams to deploy enhanced monitoring and optimize models to mitigate losses.  The goal is to automate risk identification to gain operational efficiency and faster credit decisioning.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.

·       Collateral solutions to mitigate losses.

·       Support key projects in Asia Pacific to support business growth while protecting Visa.

·       Lead projects in Asia Pacific to effectively monitor credit risks and gain operational efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Position: Cold Caller

Work Hours: Monday to Friday 8:00 -  5:00 PM CST

Holidays: TBD

Pay Range: $900 - $1500 USD (Besides the monthly salary, this company also offers a performance bonus/commission for the hired talent. Commissions can range from $2,500 - $10k on average when the hired candidate closes a deal)

Key Responsibilities:

• Make targeted lists of potential prospects
• Make cold calls & cold emails to potential prospects using provided scripts or guidelines
• Maintain accurate records of calls and outcomes in our database
• Follow up on leads generated through cold calling to nurture relationships
• Adapt and refine calling strategies based on feedback and results

• At least 1-2 years of cold-calling experience
• Strong English communication skills, both verbal and written
• Ability to build rapport quickly over the phone
• Goal-oriented with a desire to meet or exceed targets
• Experience with HubSpot or any CRM is beneficial
• Google Suite (or Microsoft Office) proficiency
• Zoom Info experience
• Resilience and persistence in handling rejection
• Experience with automation in CRM is a plus
• Experience with any power dialers is beneficial too
• Private Equity background/experience is a plus.

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

Open Positions:

For Fresh Graduates:
1. Laboratory Analyst I (Licensed Chemist/Chemical Technician) (Makati, Masbate & Didipio)
2. Laboratory Analyst II (Licensed Chemist) (Didipio)
3. Certification Sales Executive
4. Telemarketing and Customer Service Associate
5. Operations Coordinator
6. Staff Assistant

For Experienced Candidates:
7. IT/ISMS Auditor
8. RBS Auditor (APSCA)
9. Course Content Developer
10. FP&A and Business Controller – PH Finance
11. QHSE Team Leader
12. Tax and Compliance Manager
13. HR Director – HR
14. Business Development Executive (Fixed Term)
15. Calibration Engineer
16. EHS Specialist 1 and 2
17. Food Auditor
18. Safety and Audit Manager
19. NMS Supervisor
20. Trade Services Manager

CBE Specialist

Procure to Pay Analyst - Fixed Term

Data Validator

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Maintaining a client data base with accurate and up to date information
• Motivate, monitor and assist the team
• Provide regular feedback to Head and Management
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Managing the KYC team
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor and clients to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Participation to client meeting and kick off project for the implementation of new funds, fee quotes
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor and client files and regular follow-up with the team members on their project status and distribution of side projects when required
• Supervise tasks performed by team members which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Review of emails prepared by the team members notably in case of sensitive topics
• Taking part of a good governance model for IQ-EQ
• Implementation of efficiency in the team
• Implementation of new tools and coordination with Management

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
• Analyses the situation and sees the big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Good communication
• Multi-task
• Set deadlines and objectives

Salary: P40,000 – P50,000 monthly package

Schedule: Saturday - Wednesday, 1pm– 10pm (EDT), During Training: Monday - Friday, 9am - 6pm EDT

What are we looking for?

Skills Required:

• At least 3+ years of experience on a similar role preferably worked with a client on a similar industry.
• The ideal candidate will be confident, organized, analytical and have excellent customer service skills.
• Good level of numeracy and literacy skills.
• Ability to work in a fast-paced environment.
• An interest in or knowledge of cars/vehicles is an advantage i.e. type of cars.
  

What will you do?

• Provide outstanding and exceptional customer service.
• Handling any rental customer queries / bill queries.
• Supporting customers with rental bookings, changes or cancellations.
• Delivering prompt and professional solutions for customer inquiries via phone (GoTo Softphone PC App) and online chat (ZenDesk), etc.
• Direct or route customer calls to appropriate personnel for assistance.
• Providing feedback to managers on customer service issues to branches.
• Increasing feedback and star ratings for all branches.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.

Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Job Title: Wholesale Coordinator

Schedule: CST hours

Salary Range: $800-$1,200/month

Summary of the Role:

We are seeking a Wholesale Coordinator who will be responsible for managing inbound leads, reaching outbound leads and ensuring seamless coordination for wholesale orders. This role requires a blend of customer relationship management, e-commerce expertise, and operational efficiency.

Responsibilities:

 Leads Management:

• Monitor and respond to bulk order leads in Klaviyo and sales inbox.
• Maintain detailed records of leads and interactions in Google Sheets/Hubspot.
• Initiate contact with potential wholesale customers, providing samples, virtual mockups, and quotes as needed.
• Proactively follow up with leads to convert inquiries into orders.
• Reach out to leads provided (10+ daily) with a template email and keep track of outbound leads separately 

Wholesale Order Coordination:

• Facilitate the ordering process once a bulk order is confirmed.
• Generate and send invoices, and ensure timely payment processing.
• Coordinate order details (shipping address, quantity, logo requirements, due dates) with suppliers.
• Obtain final approval from customers for mockups before production.
• Update customers with tracking information and ensure orders are delivered on time.
• Conduct post-delivery follow-ups to ensure customer satisfaction.

• Proven experience in customer success management, ideally within an e-commerce or B2B environment.
• Proficiency in Shopify platform management, including product listings, order processing, and app integration.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Familiarity with SEO best practices, A/B testing methodologies, and website optimization techniques.
• Experience with CRM tools, Google Suite (Sheets, Docs), and e-commerce analytics platforms.
• Ability to work independently as well as part of a collaborative team environment.
• Basic graphic design skills (Canva, etc.)

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Software & Data Engineer III develops, implements, and maintains data & software solutions that enable business operations to realize company goals and objectives. The incumbent performs complete end to end SDLC including analysis (data analysis), design, coding, debugging, testing, and support of software applications. They will be assigned to develop new data integration and transformation, software applications/systems, enhance/upgrade existing systems or provide production support. They work independently on projects of increased scope and complexity.

• Design and implement ETL processes for data transformation and preparation
• Deploy machine learning models to production environments
• Manage data pipelines for analytics and operational use
• Ensure data accuracy and integrity across multiple sources and systems
• Work in an Agile software development team to deliver new data ETL solutions, software and to maintain and support past and future solutions
• Participate in Agile ceremonies and collaborate with the Agile Program Manager (APM), Digital Product Manager (DPM), Business Systems Analyst (BSA), Quality Assurance Analyst (QA) and other Developers to clarify and refine requirements/user stories
• Translate user stories into engineering artefacts and complete software development work, which includes application design, coding, code review and testing
• Keep team and APM apprised of progress
• Works with data & software development peers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• Work on performance tuning, code optimisation, refactoring, automation and DevOps (CI/CD) implementation
• Offer suggestions to stakeholders on devising effective and efficient approaches to achieve business objectives
• Manage engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them
• Liaise with other teams to coordinate interdependencies and resolve issues
• Supports the resolution of in-depth user questions and production issues following support process and SLA’s
• Maintain a working knowledge of new technology and software engineering standards, practices and tools

The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist with the daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that requires Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior members of the team for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist with the daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that requires Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior members of the team for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager