ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Outbound CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Collaborate with project managers to develop detailed project plans, outlining tasks, timelines, and resource requirements.
• Providing accurate price estimate based on different factors

• Assist in defining project scope, goals, and deliverables
• Work with stakeholders to identify project requirements and constraints

• at least 6 months BPO Experience
• Experience in project management is a PLUS

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team environment.
• Amenable working night shift
• Can work onsite in SHAW, MANDALUYONG

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, Agents need to review, approve, check GL codes.
• able to actually issues payments as well via a check PDF.
• If there are issues with an invoice or questions the Agents will need to communicate directly with the property managers and vendors, they will never have to talk directly with residents or customers.

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced ACCOUNTS PAYABLE SPECIALIST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Drafting of invoices
• Processing of Stampli Card
• Review monthly statements
• Requesting of W9 forms
• Invoice verification

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Microsoft Excel/Google Sheets

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account Specific Roles and Responsibilities:

• Processing and following up medical claims, identifying denial reasons for medical procedures, treatments, medication, etc 
• Providing accurate information to clients regarding the coverage of their benefits. 
• Coordinating with insurance providers regarding issues in payments and billing 

• At least 1 year BPO experience in a Healthcare Account
• Experience in handling insurance claims
• Good verbal and written English communication skills
• Able to type on an average of 40 words per minute
• Willing to work onsite in SHAW, MANDALUYONG
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

As a Blueprint Designer specializing in buildings, your primary role involves creating detailed blueprints and technical drawings using AutoCAD or similar software tools. Your responsibilities include translating architectural designs into precise construction plans that contractors and builders can follow accurately.

Key responsibilities for this role may include:

1. Collaborating with Engineers: Work closely with architects and structural engineers to understand project requirements and develop design concepts that meet the client's needs and building codes.

2. Creating Detailed Plans: Utilize AutoCAD or related tools to draft detailed floor plans, elevations, sections, and construction details. Ensure accuracy and precision in all drawings to facilitate the construction process.

3. Incorporating Design Changes: Respond to feedback from stakeholders and make necessary revisions to the blueprints to reflect any modifications in the design or structural requirements.

4. Adhering to Building Codes and Regulations: Stay updated on local building codes, regulations, and zoning laws to ensure that all designs comply with the necessary standards.

5. Material and Cost Estimation: Assist in material take-offs and cost estimation by accurately documenting the quantities and specifications of materials needed for construction.

6. Collaborating with Construction Teams: Work closely with construction teams to address any design-related issues during the building process and provide necessary support to ensure the project's success.

7. Document Control: Organize and maintain all project-related documents, including revisions, versions, and markups, to ensure clear communication and consistency throughout the project.

8. Quality Control: Conduct regular reviews of drawings to verify accuracy, completeness, and consistency, ensuring that all details are properly documented for implementation.

Qualifications and Skills:

1. Proficiency in AutoCAD: Strong proficiency in AutoCAD or similar design software tools is essential for creating accurate and detailed blueprints.

2. Architectural Background: A degree or certification in architecture, engineering, or a related field is preferred to have a solid foundation in building design principles.

3. Attention to Detail: A keen eye for detail and the ability to create precise and error-free drawings are essential for this role.

4. Team Collaboration: Strong collaboration and communication skills are necessary to work effectively with architects, engineers, and construction teams.

5. Time Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet project deadlines in a fast-paced environment.

6. Problem-Solving Skills: Strong problem-solving abilities to address design challenges, resolve conflicts, and find innovative solutions during the design process.

7. Creativity and Design Skills: A creative mindset and a passion for design to develop innovative and functional building solutions.

• Responsible for processing financial information to trial balance and other ad-hoc financial information for PE Fund Structures.
• Responsible for preparation of administration tasks in relation to PE Fund Structures. 
• Ensuring that adequate training has been completed and support provided in order to complete the role and be proactive in defining areas needing attention or support.
• Knowledge of designated clients including a basic understanding, of the client structures, key points of the LPA, Fee Agreements, and SLAs.
• Knowledge of Client deliverables and early escalation of issues to the cell’s Accountant.
• Minimize risk to IQ EQ Philippines by following procedures and checklists and complying with SSAE16 requirements.
• Be proactive in identifying development and training requirements.

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Main Responsibilities:

• Assist the HR Team when it comes to the day-to-day human resource operations, functions, and duties.
• Help compile and update employee records.
• Coordinate communication with candidates and schedule job interviews.
• Assist the HR Team when it comes to sourcing candidates and updating the HR database.

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

• Ensures the correct and timely checking of technical and financial documents and the immediate sending of feedback to parties concerned.
• Accurately and efficiently encodes in the database the pertinent details of technical and financial documents received from affiliates using applicable data entry tools.
• Efficiently distributes nominations to executing affiliates and monitors their confirmation.
• Ensures the correct and timely checking / monitoring of vessels in port traffic.
• Assists the affiliates in the resolution of their queries or concerns regarding input and output data of a report or document.
• Checks draft inspection reports and invoices for erroneous entries or omissions with reference to the strict provisions and guidelines required by the clients.
• Accurately and efficiently encodes in the database the details of job orders and invoices received from global sales hubs.
• Identifies and investigate the reasons for non-payment of invoices and decides on the course of action to resolve the issues.
• Captures prospect incoming vessel in port destination and create record using designed system.
• Regularly prepares and submits statistical reports to clients.
• Maintains the integrity of the contents of database necessary for credible statistical reports.
• Gives feedback to concerned parties for any review findings – gives idea and recommends corrections or revisions to a document.
• Follows up affiliates the preparation or submission of documents required to bill clients.
• Attends and participates in team and company meetings.
• Provides suggestions on process improvements.
• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Performs other duties as may be assigned by Operations Manager to achieve operations efficiency. Examples of other tasks are as follows: to supervise or Member of Special Projects or Work Group

About The Opportunity

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

What you need to be successful

• Graduate of a Bachelor’s degree in business, marketing, mass communication or related areas preferred.
• Open for fresh graduates with sales experience gained through internship but candidates with 2-3 years Sales and/or Business Development experience and strong understanding of Sales Pipeline Management will be prioritized.
• Strong communication skills. Preferably comfortable to speak in both English, Filipino, and in the local dialect in the area.
• Open to do extensive fieldwork.
• Highly motivated to achieve targets, objectives, and key result areas.
• Self motivated team player with a proven ability work in a fast paced environment

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Case Management Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Conduct initial assessments of patients' medical conditions, care needs, and treatment goals. Develop Healthcare plans tailored to each patient's requirements.
• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid  
• 1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals.      
• Excellent English verbal and written skills 
• Good work management skills    
• Familiar with common medical terms           

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

To work within the Depositary team, assisting in carrying out asset verification, cash monitoring and compliance oversight for investment funds investing in private equity, real estate, infrastructure, renewable energy, and other asset classes.

Day-to-day direct responsibility for assisting the oversight and management of a portfolio of Depositary clients whilst providing supervision and support to Depositary Associates, including, but not limited to, asset verification (primarily ensuring that each Client Fund or Fund entity has supplied sufficient information to prove good legal title over the assets it owns), cash monitoring (primarily ensuring all cash transactions are consistent with the Funds operations, and cash balances are reconciled) and compliance oversight (primarily ensuring the Client is complying with all relevant aspects of the AIFMD), understanding the AIFMD legislation.  

Tasks 

Ensuring, by direct undertaking and by review of Depositary Associates’ work:

• Assisting the Depositary team in ensuring each Client Fund or Fund entity have supplied sufficient documentary evidence to prove effective legal title over the assets they claim to own;
• You understand risk factors across each asset class and/or the location of assets;
• You understand the legal frameworks under which assets are held;
• Assisting the Depositary team in ensuring each Client Fund or Fund entity cash flows are in consistent with its operations and cash balances reconciled
• Assisting the Depositary team in ensuring ongoing Client compliance with the AIFMD
• Taking responsibility for the duties delegated to you and to ensure that any concerns or potential risks are mitigated and where appropriate escalated to the Depositary Manager;
• Taking the initiative and to suggest new procedures to efficiently and effectively assist the team going forward;

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

• Deliver automated document extraction and data enrichment solutions.
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as NLP, decision trees, and clustering.
• Execute proof-of-concepts to evaluate the business value of internal tooling and external vendors/ data.
• Use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes
• Impact Analysis - awareness of how changes, including new or updated processes and automations will impact the business operations and customers.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

As a Lead Generation Specialist at INSIDEA, you will play a crucial role in our sales process, directly contributing to our growth and success. Your primary responsibility will be to generate qualified leads that will become the foundation of our sales efforts. This role requires a blend of creativity, analytical skills, and a thorough understanding of email marketing and outbound calling strategies

Job Responsibilities

• Design and implement effective email marketing campaigns to attract potential leads.
• Craft personalized email sequences and templates that resonate with our target audience, ensuring high open and response rates.
• Manage and segment email lists for targeted outreach, maintaining high data quality and GDPR compliance.
• Conduct A/B testing on various email campaigns to optimize performance and increase conversion rates.
• Perform outbound calling activities, engaging potential clients, understanding their needs, and nurturing them through the sales funnel.
• Collaborate with the sales and marketing teams to refine lead generation strategies, share insights, and align on target markets and messaging.
• Track and analyze campaign performance, generating reports on key metrics to inform future strategies.
• Stay updated on the latest trends and best practices in email marketing and lead generation to continuously improve our efforts.
• Maintain accurate and up-to-date records of leads, interactions, and progress in the CRM system
• Meet and exceed monthly and quarterly targets for lead generation and qualification.

Solution Architecture is responsible for ensuring that MSP solutions being deployed and operationally maintained contain the most efficient technological and business process considerations enabling the capabilities required to meet specific business needs.  This process involves working closely with internal and external stakeholders, project teams, and subject matter experts (SMEs) providing leadership and holistic views into cross-business and functional solutions.

Responsibilities

Architecture not only provides the business with what is needed but also allows the business to implement effective solutions on time minimizing downstream maintenance, quality inefficiencies, and long-term operational costs. Engagement goals with the Architecture team include leadership and execution coverage across the following three areas:

• Thought Leadership
• Solution Governance
• Lead Development for Solutions

The Solution Analyst functions within the Solution Architecture team:

• Leads low-complexity, end-to-end expansion opportunities, and operational program efficiencies
• Supports project data collection, modeling and analysis
• Executes integration testing, analysis, and validations
• Participates in requirements gathering, solution design, testing, and deployment of client invoicing solutions
• Conducts technology and data staging support (functional and technical)
• Owns technical documentation creation, analysis, and maintenance (specifications, technology documents, error handling guides, test scenarios, etc.)
• Executes technology configuration and validation
• Provides operational and technology solution governance to cross-functional teams
• Attends project meeting providing technology considerations, notes and takeaways
• Conducts technology research and analysis supporting project business rules