The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The finance analyst is responsible for preparation and filing of various tax returns. The candidate will process and reconcile tax related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support.

• Prepare Quarterly and annual Municipal tax returns
• Prepare weekly FICA deposit report & check request
• Prepare Quarterly FICA returns
• Prepare semi-weekly FET deposits
• Prepare and file Quarterly FET returns
• Process wire transfer requests for tax payments
• Kentucky Municipal Tax - PosiTax reconciliations
• Process journal entries
• Electronic filings of premium tax and assessments
• Copying, Scanning & Filing of premium tax returns
• Processing check request to CoreIntegrator
• Process state income tax payments
• Mailing and filing of state income tax returns
• Prepare supporting documents for premium tax returns

The finance analyst is responsible for preparation and filing of various tax returns. The candidate will process and reconcile tax related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support.

• Prepare Quarterly and annual Municipal tax returns
• Prepare weekly FICA deposit report & check request
• Prepare Quarterly FICA returns
• Prepare semi-weekly FET deposits
• Prepare and file Quarterly FET returns
• Process wire transfer requests for tax payments
• Kentucky Municipal Tax - PosiTax reconciliations
• Process journal entries
• Electronic filings of premium tax and assessments
• Copying, Scanning & Filing of premium tax returns
• Processing check request to CoreIntegrator
• Process state income tax payments
• Mailing and filing of state income tax returns
• Prepare supporting documents for premium tax returns

The Information Security Analyst focuses on assessing security systems, identifying flaws in these systems, and implementing corrective measures. The role also focusses on improving the effectiveness of security systems and creating procedural guidelines for employees to help protect company data and networks.

• Update existing security systems.
• Create disaster recovery plans.
• Monitor and implement antivirus software.
• Conduct penetration testing.
• Gather and assess user feedback on how to improve the effectiveness and user experience of systems and programs.
• Create various security policies and updating employees on the guidelines to follow.
• Assess existing computer systems for security issues and risks.
• Create and verifying security plans with third-party vendors.
• Assess and test any new software and technology.
• Conduct training programs for security programs and protocol.
• Create incident reports as necessary.
• Oversee data access and data maintenance.
• Upgrade data and security systems and enabling security software integration.
• Assess any security breaches and identifying vulnerabilities

Arch Investment Management Ltd. (AIML), based in Bermuda, is a wholly-owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance company. Arch Capital has more than $13bn of capital and investable assets of more than $26bn. Arch Investment Management Ltd. is responsible for managing the portfolios of Arch Capital and its subsidiaries. 

The successful candidate will be responsible for investment accounting and analysis of complex financial data as it relates to the Company’s investment portfolio. The role includes involvement with the monthly and quarterly investment accounting close, assisting with various reconciliations, investment accounting disclosures, and liaising with portfolio managers, custodians and other external third party service providers on an ongoing basis to ensure that investment accounting related matters are resolved on a timely basis.  

• Primarily focused on the review of day to day analysis of large variances highlighting potential inaccurate trade bookings or accounting treatment, creating exception reports to identify potential data issues. Assist in the review of data integrity for the Clearwater accounting system
• Review journal entries for ARL and international entities investment portfolios (for example: Ireland, Syndicate, Gulf Re) on a monthly and quarterly basis.
• Analysis of Derivative Variation Margin. Post and reconcile OPR, and mortgage mezzanine analysis and entries.
• Integral involvement in the review of processing for intercompany securities transactions and investment clearing on monthly basis.
• Assist in preparing and analysis monthly and quarterly investment accounting reports related to the investment portfolio as required by executive management, including financial reports,  disclosures and MD&A’s in Forms 10-K and 10-Q and other SEC filings.
• Assist in enhancing the accounting, reporting and analysis functions surrounding the alternative investments and integration of new alternative investment platform both on GAAP and Statutory basis.
• Work closely with our internal auditors in monitoring and documentation of internal controls (SOX) and external auditors to provide timely and accurate information over financial reporting related to investment accounting
• Stay abreast of investment related reporting and compliance / regulatory changes that may impact the reporting process. Assist in the implementation of regulatory changes to reporting processes
• Participate in CGAAP and anticipated Somers Re integration. Review and work closely with investment accounting team on new Investment clearing tool in Clearwater.
• Review preparation of Statutory Accounting disclosures for Somers Re.

Arch Investment Management Ltd. (AIML), based in Bermuda, is a wholly-owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance company. Arch Capital has more than $13bn of capital and investable assets of more than $26bn. Arch Investment Management Ltd. is responsible for managing the portfolios of Arch Capital and its subsidiaries. 

The successful candidate will be responsible for investment accounting and analysis of complex financial data as it relates to the Company’s investment portfolio. The role includes involvement with the monthly and quarterly investment accounting close, assisting with various reconciliations, investment accounting disclosures, and liaising with portfolio managers, custodians and other external third party service providers on an ongoing basis to ensure that investment accounting related matters are resolved on a timely basis.  

• Primarily focused on the review of day to day analysis of large variances highlighting potential inaccurate trade bookings or accounting treatment, creating exception reports to identify potential data issues. Assist in the review of data integrity for the Clearwater accounting system
• Review journal entries for ARL and international entities investment portfolios (for example: Ireland, Syndicate, Gulf Re) on a monthly and quarterly basis.
• Analysis of Derivative Variation Margin. Post and reconcile OPR, and mortgage mezzanine analysis and entries.
• Integral involvement in the review of processing for intercompany securities transactions and investment clearing on monthly basis.
• Assist in preparing and analysis monthly and quarterly investment accounting reports related to the investment portfolio as required by executive management, including financial reports,  disclosures and MD&A’s in Forms 10-K and 10-Q and other SEC filings.
• Assist in enhancing the accounting, reporting and analysis functions surrounding the alternative investments and integration of new alternative investment platform both on GAAP and Statutory basis.
• Work closely with our internal auditors in monitoring and documentation of internal controls (SOX) and external auditors to provide timely and accurate information over financial reporting related to investment accounting
• Stay abreast of investment related reporting and compliance / regulatory changes that may impact the reporting process. Assist in the implementation of regulatory changes to reporting processes
• Participate in CGAAP and anticipated Somers Re integration. Review and work closely with investment accounting team on new Investment clearing tool in Clearwater.
• Review preparation of Statutory Accounting disclosures for Somers Re.

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, decision trees, GBM and NLP
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

● Collaborate closely with Hiring Managers and stakeholders to qualify and understand the requirements of the role. (What is good to have vs must have etc)
● Strong focus on direct sourcing on LinkedIn as well as local job boards. Must be able to come up with boolean search strings and use LinkedIn Recruiter's advanced search
● Screen candidates and ask effective questions to gauge both technical skills and cultural fit
● Manage the full cycle of recruitment from role qualification, candidate sourcing, and interviewing to offer management/ negotiation and closing
 

Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership, coaching and support to their team, and develop plans to achieve the call or contact centre targets.

● Maintain and optimize day-to-day operational processes
● Management of inventory
● Management of databases used by the operations team and the customer service team
● Documentation and tracking of all current and past promotions
● Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
● Support the Customer Service team with any relevant investigations or escalations as needed
● Support team KPIs
● Assist in the preparation of reports to internal teams as required
● Assist with any other ad-hoc operational tasks as required
● Track and report progress of activities against deadlines

• Provide clerical and administrative support to management as requested • Process Accounts receivables and payables • Process Bank reconciliation, Invoicing, General ledger etc.

The Sales position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Reporting to the Senior Finance Manager, the Finance Analyst will work together with the ASEAN Finance Team and Asia Shared Service Centre (SSC) to support the Philippines business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for submission of timely, accurate and commercially focused Budget, Forecast and 3 Year Planning for Philippines, in line with agreed templates and timetables.
• Identify and timely report risks and opportunities for the business by monitoring Sales Pacing and cost spending closely.
• Update commentary highlights concisely, anticipating potential questions and address them in advance with supporting analysis as appropriate.
• Provide Business Partner support to event team.
• Monthly P&L actual review and working with SSC for month end. This will include:
  • Ensure revenue and costs are recorded correctly, and intercompany billings are performed. Compliance in accordance with Group guidelines and timely release of accruals, if any.
  • Build necessary financial / management reports from appropriate systems for review and analysis purpose.
• Intercompany review for Philippines incl. agreements, invoicing, resolving mismatches and cash settlements.
• Review balance sheet and work with SSC to ensure balances are substantiated and preparation of cashflow.
• Handle local statutory compliance matters such as corporate secretarial, audit, and taxation.
• Ad hoc queries / requests from various stakeholders.

The Benefits:

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit, Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition

JOB OBJECTIVE:

Hitachi Solutions is looking for an experienced Billing Analyst who will manage and support the end-to-end invoicing and collection process for HISOL’s Asia Pacific region. The Billing Analyst will collaborate with Hitachi’s Accounting team and customers in further increasing the effectiveness of the global billing process, to help meet growing billing demands and drive continued process improvements. This role will report to the APAC Billing and Collections Manager and work closely with other internal departments within the company.

• Creating T&M and Fixed price projects
• Generating invoices for T&M projects and updating BTA files.
• Monitoring Fixed price project for any billing and issue invoices
• Do Project allocation report.
• Follow up incomplete timesheet
• Monitoring and updating project. Review thoroughly all the contracts MSA/Screening form and
• other documents in creating project
• Sending time reports to PM
• Monitoring and assisting on any billing related request/queries.
• Creation of new customer account and checking the completion of related documents.
• Assisting in Audit requirements for APAC region.

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

AECOM is seeking a Graphic Designer to be based in Manila, Philippines

Job Description: 

This role is primarily responsible for the development of visual communications, visual strategy execution of complex project requirements, and delivery of appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms. This includes the overall layout, design, and production activities and contributing to the development of new concepts, graphic standards and templates, and improved processes and workflow system

• Manage end-to-end graphic design production efforts including graphic design of qualifications, proposals, presentations, marketing collaterals
• Execute design concepts to support marketing campaigns and social media campaigns
• Lay out bid documents, capability statements and other work winning materials
• Design executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use
• Manage the upload and maintenance of the project and staff photography library
• Research and develop new ways of presenting our brand
• Create and edit materials for large events and campaigns
• Manage AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork
• Apply technical knowledge and work with senior members of the team in managing complex projects and developing process improvement and initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key projects and provide guidance and technical expertise to junior members of the team

INTERESTED APPLICANTS MUST WILLING TO BE ASSIGNED IN SM City Legazpi.

As a Barista at Macao Imperial Tea, you will be responsible for crafting and serving high-quality beverages and providing excellent customer service.

Responsibilities

1. **Beverage Preparation:**

- Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.

- Ensure the consistency and presentation of all beverages.

2. **Customer Service:**

- Greet and assist customers in a friendly and efficient manner.

- Answer customer questions about menu items and provide recommendations.

- Deliver exceptional customer service and ensure customer satisfaction.

3. **Cleanliness and Hygiene:**

- Maintain a clean and organized workspace, including equipment and serving areas.

- Adhere to health and safety guidelines, including proper food handling and sanitation.

4. **Efficiency**

- Work quickly and accurately during busy periods to keep up with customer orders.

- Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.

5. **Product Knowledge:**

- Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions.

- Make suggestions and upsell additional items when appropriate.

As an Email Marketing Coordinator, you will be responsible for strategizing, executing, and optimizing direct-response marketing solutions. You will oversee all aspects of email marketing campaigns, including market research, content creation, and the dissemination of copy. 

The ideal candidate has the ability to write content that is accessible, engaging, and memorable. If you have a track record of exceeding goals when it comes to Email Marketing, with a highly proactive attitude, then please keep reading!

This position is fully remote and will involve regular weekly and monthly calls.  

WHAT YOU’LL DO

• Assist in formulating email marketing campaigns/flows for e-commerce businesses
• Execute, monitor, and troubleshoot the aforementioned strategies
• Collaboration with our Design Team to produce quality campaign artwork that aligns with our clients' brand style
• Leverage CRM & analytics platforms to support campaign execution (Google Analytics, Shopify, Retention Science, Klaviyo, etc.)
• Assist in developing targeting strategies based on customer lifecycle segmentation & predictive analytics
• Analyze and track data to maximize the performance of email campaigns to achieve engagement, conversion, revenue and growth goals
• Launch and QA email marketing campaigns to ensure they're 100% error-free
• Gather and analyze competitor email programs for insights around email strategy, targeting, promotional offers, and cadence/delivery timing
• Continuous improvement of our service offering with updated strategies

Hi! We’re Smartsourcing, looking for a Bookkeeper who can work with us full-time and on-site!

Earn up to P40,000!

Where?

Be a part of the Smartsourcing crew

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Long-Term Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Conduct initial assessments of patients' medical conditions, care needs, and treatment goals. Develop Long-term care plans tailored to each patient's requirements.
• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid
• 1 year BPO Healthcare Experience related to any authorizations.
• Good to excellent communications (both verbal & written) and detail oriented.
• Ability to multitask (taking in calls and responding to email).
• Organized and keen attention to details.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The Product Manager (Payments) is responsible for managing and providing expert knowledge and technical expertise for specific initiatives and functional areas within the Payments vertical including Pay by Account (PBA). This role is integral in shaping product direction and developing key product features, supported by the Senior Product Manager, working with input from client, user-facing and internal functional workshops. The role is focused on functional and technical aspects of the product with an emphasis on creating, refining, and realizing product vision and capabilities. The Product Manager is responsible for crafting user stories, supporting testing phases, and serving as a subject matter expert (SME) in QA processes, as well as facilitating new or existing product integrations. The Product Manager also works with the Delivery Lead to provide input to Change Requests, Statements of Work, exceptions, and solution proposals. 

Key Responsibilities:

• Develop and own features across the Payments portfolio from concept to delivery, working with the business and Senior Product Manager to create and drive features from feature brief through to delivery.
• Work closely with relevant stakeholders such as data, DevOps, finance, customer support to inform product requirements. 
• Actively participate in and document outcomes and actions from product workshops.
• Collaborate and act as a subject matter expert on the development of product documentation.
• Synthesize quantitative and qualitative inputs to ensure alignment of technical solutions with business objectives and client needs.
• Develop and write user stories and documentation for new features or improvements.
• Provide testing support and serve as a subject matter expert for the QA team in new feature development.
• Offer subject matter expertise for the support of new or existing functionality implementation for internal and external stakeholders, working with Payments Systems Analyst to understand gaps and propose product solutions.
• Analyze feedback, refine the product backlog, and conduct market research and analysis for the PBA Overlay Service (PBAOS) operational team.
• Collaborate with Delivery Lead with input into Change Requests, Statements of Work, exceptions, and solution proposals.
• Understand and respond to changes to the regulatory and compliance landscape that impacts payments systems.

• Knowledge of API-driven product management and development, preferably related to Payments systems.
• Strong ability to document and articulate outcomes from workshops and meetings.
• Experience in creating product artefacts such as feature briefs, LEAN canvases and solution option analyses.
• Proficiency in creating technical documentation, including API specifications and technical user stories.
• Ability to provide effective testing support and subject matter expertise to QA teams.
• Strong capability in supporting the implementation of new or existing functionalities for a range of stakeholders.
• Ability to communicate complex technical information effectively to non-technical stakeholders.
• Proficient in collating and analyzing feedback, refining product backlogs, and conducting market research and analysis.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• Excellent problem-solving skills with the ability to foresee potential technical challenges and address them proactively.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, Agents need to review, approve, check GL codes.
• able to actually issues payments as well via a check PDF.
• If there are issues with an invoice or questions the Agents will need to communicate directly with the property managers and vendors, they will never have to talk directly with residents or customers.

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Position:  Virtual Assistant

Work Hours (Client): CST 8am - 4pm M-F

Pay Range: $ 800-1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

performs a variety of administrative tasks to support individuals or the client remotely. Specific duties may vary based on the needs of the employer, here are some common responsibilities of a Virtual Assistant:

• Answering questions from clients
• Address to client concerns
• Handle clients
• Project management
• Administrative tasks
• Email management, calendar management
• Scheduling appointments
• Research

Minimum Requirements:

• At least 2 years of experience as project manager/VA (software development industry preferred)
• Has experience in using Tools: Google workspace, zoom, chat gpt (req)
• Experience with technical project management is a big plus
• Nice to have/ Preferred someone who is:
• Experienced using no-code tools like GlideApps.com, Zapier.com, Make.com, Notion
• Experienced using ChatGPT and other AI tools to generate content
• Experienced listening to clients requests and turning them in to app development requirements
• You are experienced leading meetings on your own in fluent english

• Escape the ordinary and start your career journey with us.
• Are you looking to advance your career?
• Embark on a fulfilling and engaging career with BSA Solutions Inc.

This is a full-time, permanent, day-shift, office-based in Cebu City.

About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.

What is expected of you:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
• Communicating with customers through various channels – mobile chat, email and voice;
• Understanding the services and terms offered to answer questions accurately;
• Managing records of clients and landscapers interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues in Australia; and
• Providing feedback on the efficiency of the customer service process.

• Experience in customer service for at least 2 years;
• Excellent English speaking skills and highly organised;
• Experience in working for an Australian companies is preferred but not essential;
• Excellent data entry and data management skills;
• Proficient in using Microsoft Office - Word and Excel;
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

BSA Solutions, Inc. offers:

• Clear career progression and leadership opportunities based on merits;
• Amazing, close-knit, and collaborative team;
• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine;
• regular progress checks and continuous coaching and mentoring to help you map out your development plan;
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.

OPEN FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES ONLY

Position : Executive Assistant

Working Hours : Monday-Friday, 12 AM to 9 AM Manila time or 8am-5pm (PST)

Salary Range : 800 - 1,500 USD

Duties and Responsibilities:

• Handle day-to-day administrative tasks such as managing correspondence, emails, and phone calls on behalf of the executive.
• Prepare and edit documents, reports, presentations, and other materials as required.
• Organize and maintain files, records, and databases.
• Conduct research and assist in administrative tasks.
• Coordinate the executive's schedule, including arranging and confirming appointments, meetings, and travel arrangements.
• Ensure that the executive is well-prepared for all engagements by providing necessary information and briefing materials.
• Act as a liaison between the executive and other team members, departments, clients, and external stakeholders.
• Respond to inquiries on behalf of the executive and relay important messages accurately.
• Schedule, organize, and coordinate meetings, conferences, and events.
• Take meeting minutes, prepare agendas, and distribute relevant materials.
• Make travel arrangements, including booking flights, accommodation, transportation, and preparing travel itineraries.
• Conduct research and gather data to assist the executive in decision-making processes.
• Prepare reports, summaries, and presentations to support executive-level decisions.
• Handle sensitive and confidential information with discretion and maintain strict confidentiality at all times.
• Assist with special projects and initiatives as assigned by the executive.

• At least 2-3 years of relevant experience..
• Proven experience as an Executive Assistant or in a similar administrative role.
• Strong organizational and time management skills to effectively manage multiple tasks and deadlines.
• Candidate must be a quick learner and keen on details.
• Excellent communication skills, both written and verbal, to interact with internal and external stakeholders.
• Proficient in using Google Suite, Microsoft Office and internal tools
• High level of professionalism and ability to represent the executive and the organization with tact and diplomacy.
• Attention to detail and ability to maintain accuracy in all aspects of the role.
• Strong problem-solving skills and ability to work independently and make decisions when needed.
• Flexibility and adaptability to accommodate changing priorities and unexpected situations.
• Discretion and confidentiality when handling sensitive information.

**ONLY OPEN TO FILIPINOS OR PHILIPPINES-BASED CANDIDATES**

Position: Administrative Assistant

Salary Range: $800 - $1000/month (depending on qualifications and experience)

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM EST (9:00 PM to 5:00 AM Philippines Time)

About the Company:

Support Shepherd is a customer service oriented company that provides assistance to clients in various industries. Our focus is delivering exceptional support and solutions to help businesses thrive.

Responsibilities:

• Manage incoming and outgoing correspondence, emails, and phone calls
• Schedule appointments and coordinate meetings and events
• Organize and maintain files, records, and documents
• Perform data entry and update databases
• Assist in preparing reports, presentations, and other documents
• Maintain office supplies and equipment
• Provide general administrative support to the team

Requirements:

• Proven experience as an administrative assistant or in a similar role
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Problem-solving and decision-making skills
• Ability to maintain confidentiality and handle sensitive information
• Positive attitude and willingness to learn

• Minimum 2 years of experience as an administrative assistant or in a similar role
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Attention to detail and accuracy
• Ability to multitask and prioritize effectively
• Problem-solving and decision-making abilities
• Ability to maintain confidentiality and handle sensitive information
• Positive attitude and willingness to learn

5 days of Paid Time Off per year