LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Representative

Work Hours: Monday to Friday, 9:30 AM to 5:30 PM EST | 10:30 PM to 6:30 AM Philippine Standard Time

Holidays: US holidays

Pay Range: $1,000-$1,500 per month (depending on qualifications and skills)

Responsibilities:

• Review and respond to conversations in the app CRM solution HubSpot.
• You care a lot about education and spending time making sure a customer feels heard and understood, while also teaching them how to use the app.
• Build customer loyalty and satisfaction, through onboarding, product adoption, retention and growth.
• Drive platform adoption by ensuring the user has the correct understanding and knowledge of the platform and financial parameters.
• Own and manage the customer success playbook, including general product knowledge, general financial industry knowledge/terminology, stock market and banking holidays, branding and language guidelines, etc.
• Manage and report on the overall health of the client relationship to internal stakeholders.
• Work with Marketing to craft responses to commonly asked questions, including maintaining the FAQ section on the website, bot responses, in person customer care responses, and customer educational materials.
• Use your knowledge of customer needs to help build out the product roadmap.
• Maintain metrics to understand customer happiness, including NPS, customer service conversation ratings, first response times, time to close customer conversations, etc.
• Create Customer Success Plans (CSP) that set the tone for the relationship and measure goals over time.
• Must be confident and possess solid communication, listening, and interpersonal skills.
• Team player who identifies closely with, and is passionately committed to, the achievement of our overall mission.
• Excellent writer and communicator.
• Ability to thrive in a fast-paced environment and handle a diverse workload.
• You are timely and respond to emails quickly.
• You are able to communicate at the time needed any issues to the rest of the team about problems currently happening in the app.

Bonus Points:

• Experience in a highly regulated industry, such as finance, insurance, or health care.
• Have previously started your own company, blog, or side hustle.

•  5+ years of experience in consumer-focused customer experience.

• Experience using customer service automation tools, including HubSpot and ReTool.
• Experience using critical thinking and problem solving to deliver the best possible outcomes to customers.
• A curious mind, advanced critical thinking abilities, and sound judgment with a risk mitigation mindset.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Bank Administration

• Opening/closing of accounts
• Maintain banking relationships
• KYC Updates
• User Maintenance
• Auto-debit authorization
• Banking integration and systems maintenance
• Coordinates with bank personnel for other bank services to be availed and other banking concerns

Treasury Support

• Transfer Pricing review
• Intercompany agreements and transactions
• Cash management and forecasting

Cash Transactions and Bookkeeping Support

• Worldwide payment release role
• Intercompany wire transfers
• Statutory payments
• Prepares and documents all cash transactions
• Prepares daily cash position report
• Prepares journal entries related to cash
• Ensure sufficient funds to meet ongoing operational and capital spending needs
• Assist in cash reconciliations

Insurance

• Support worldwide policies as needed such as car/shipment values, property values
• Manage local policies (European CGLS, Local Property/GL, AMPI Cargo)
• Claim support

SOX Controls

• Implements and executes both key and non-key treasury controls
• Collects and provides evidence of controls for audit purposes
• Assist with debt compliance covenants as needed

Process Improvement Initiatives

• Eliminate manual wires and paper checks
• AME bank account rationalization

Other Support Activities

• Withholding Tax support
• FX efficiency/risk management

MINIMUM QUALIFICATIONS:

• Degree in Finance/Accountancy/Management Accounting/Accounting Technology
• Minimum of 3 to 5 years work experience
• Computer literate (MS Office Applications), advanced proficiency in use of computer, office software and business applications, especially Excel
• Ability to manage and execute tasks in a high-pressure environment
• Recommends improvement on existing process/procedures
• Mastery of systems, analytical tools and data management
• Can design reports and self-service tools business managers will use
• Ability to investigate a problem and find a solution in a timely, efficient manner
• Possesses analytical thinking skills

Avid is looking for a new Senior Salesforce Business System Analyst to support the Sales and Marketing Operations team dedicated to ensuring the optimal usage of SFDC CRM, Marketo and SFDC Partner Communities, capitalizing on the full features and benefits of the systems needed by various internal teams. 

As a Sr. Salesforce Business System Analyst, you will report to the Sr. Director of Enterprise Applications, and you will work closely with the Sales & Marketing Operations team to support day-to-day operations, drive automation of operational & sales processes and manage the integrations to our various business systems for our Salesforce.com, Marketo and Partner Communities environment. This role requires in-depth knowledge of business processes, workflows, and market best practices.

What you'll do

• Partnering with business stakeholders to understand functional and technical requirements, work closely with technical and development teams to implement solutions.
• Design, develop and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, triggers, etc.
• Develop and maintain Salesforce CPQ product configurators.
• Administer and maintain the Partner Portal
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects, fields, page layouts, custom objects, new applications when necessary
• Ability to understand, debug and handle code changes and willingness to learn new features and drive adoptions
• Understand and maintain various data/systems, (e.g. Marketo, SAP, Zuora etc.) integrated with Salesforce and work cross-functionally to maintain and improve upon SFDC integrations with both internal and third-party systems
• Develop reporting and dashboard functions as well as provide business intelligence analytics
• Map salesforce.com hierarchy and territories, reassign Accounts, Contacts, and Opportunities in response to ownership changes
• Manage and maintain security including sharing rules and security levels.
• Design, Create and maintain user roles, profiles and hierarchies including user management.
• Create and administer user guides for feature roll-outs to existing or new users/groups.
• Manage new releases of SFDC and related plug-ins and efficiently roll out new features
• Serve as a Subject Matter Expert (SME) for Avid’s Salesforce.com solution

Who you are

• BA/BS degree required
• Minimum 5+ years’ experience in a Salesforce.com techno-functional role
• Strong practical deployment knowledge of customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, API, Triggers, Apex data loader, and declarative platform tools. (Process Builder, Visual Workflow, Lightning App Builder, etc.)
• Salesforce Developer, CPQ and Sales Cloud Certification are preferred
• Experience in Salesforce (SFDC) CRM with end to end implementation experience.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Strong practical development and deployment knowledge of Experience Cloud.
• The hands-on experience with Partner community development with Lightning framework is must.
• Ability to define the system landscape, to identify gaps between current and desired end-states and deliver a CRM solution.
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Executive Assistant

Work Hours: Monday to Friday, 9:00 AM to 6:00 PM EST | 10:00 PM to 7:00 AM Philippine Standard Time

Holidays: Philippine holidays

Pay Range: $1,000-$1,400 per month (depending on qualifications and skills)

Job Responsibilities:

• Manage and maintain executive schedules
• Coordinate and schedule appointments, meetings, and travel arrangements
• Prepare and distribute documents, reports, and presentations
• Handle email correspondence and respond to inquiries in a timely and professional manner
• Manage and organize electronic files
• Assist with project management tasks as needed
• Assist with data entry
• Write detailed notes and meeting summaries
• Provide administrative support to other team members as required

• At least 1 year of experience as an executive assistant

• Fluency in English
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work in a fast-paced, unstructured environment, and is able to build processes over time
• Ability to work independently and take accountability
• Possesses high energy and a positive attitude
• Familiarity with the high-level business of venture capital is preferred

Position: Financial Analyst

Working Hours: Monday - Friday, 9AM - 5PM 

Salary Range: $1,500 - $2,500/ month (Depending on the interview result and the client's approval)

• Analyzing and summarizing all due diligence materials related to the credit quality of businesses or assets being acquired or owned by ASC, including the analysis of the company or asset’s historical and present financial condition, products and/or services, sales and marketing strategies, customer and supplier base, industry dynamics, competitive position, management team, and financial projections;
• Working with the Senior leadership to manage the due diligence, screening, and underwriting approval processes;
• Assisting with the syndication process on transactions in which ASC is leading the financings;
• Fulfilling all portfolio management requirements including on-going credit analysis, reporting and follow-on credit activities (amendments, recapitalizations, acquisitions, restructurings, etc.);
• Supporting the firm’s efforts to attract, develop, and retain best-in-class origination, underwriting and portfolio management talent.

• Strong finance and accounting skills along with an intense attention to detail.
• Well-developed interpersonal skills to allow the candidate to successfully interface with external service providers and other members of the investment team.
• Demonstrated ability to multitask and manage work flow while taking ownership for the results.
• Excellent verbal and written communication skills.
• Significant Experience with MS Excel, Outlook and Power Point; exposure to investment analysis software (, e.g., Bloomberg, Capital IQ, etc.) preferred
• Occasional travel is required but role is based in Boston full-time
• Willingness to work in small, dynamic and high performing team

Position: Netsuite Admin

Work Hours (Client): Mondays to Fridays 9am - 5pm Central Time

Work Hours (MNL): Mondays to Fridays 11PM to 8AM PHT

Pay Range: $900 - $1500/month

Duties and Responsibilities:

• User Management: Adding new users, assigning roles and permissions, and managing access to different modules and features based on users' roles within the organization.
• Configuration and Customization: Customizing NetSuite to meet the organization's unique requirements by configuring settings, creating custom fields, forms, and records, and modifying workflows and processes as needed.
• Project Management: Overseeing the implementation of new features or functionalities in NetSuite, ensuring timely execution and alignment with organizational goals. System Maintenance: Monitoring system performance, troubleshooting issues, and ensuring that NetSuite is running smoothly. This may involve managing integrations with other systems and resolving any data or synchronization issues.
• Data Management: Importing and exporting data, performing data cleanup and deduplication, and ensuring data integrity and accuracy within NetSuite.
• Reporting and Analytics: Creating and customizing reports and dashboards to provide insights into key performance indicators (KPIs) and help stakeholders make data-driven decisions.
• Training and Support: Providing training and support to users, answering questions, and helping troubleshoot any issues or challenges they encounter while using NetSuite. Coordinating meetings, trainings, or other events related to NetSuite iimplementations or upgrades.
• Documentation and SOPs: Maintaining documentation of configurations, processes, and procedures related to NetSuite administration, as well as documenting any customizations or changes made to the system.
• Continuous Improvement: Identifying opportunities for process improvement and optimization within NetSuite, implementing best practices, and working towards maximizing the value and efficiency of the NetSuite implementation for the organization.

• 2+ proven experience as a NetSuite Admin or similar role.
• Proficiency in Microsoft Office and Google Workspace.
• Proficiency in NetSuite Manufacturing.
• Proficiency in Warehouse Management System, including inventory management, order fulfillment, and warehouse operations
• Proficiency in Asana

SKILLS:

• Communication Skills
• Strong technical skills
• Problem Solving
• Attention to detail
• Collaboration
• Adaptability and Learning Agility
• Project Management Skills
• Organizational Skills

The client is building software for an industry that has relied on paper and pen for a long time. Their mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. The company's clients include the 2 largest pharmacy chains in Canada, servicing 3500+ pharmacies, and powering over ~14M patient services, including playing a critical role across the country throughout the pandemic. The organization’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

Role Overview

As a Data Entry Specialist, you will play a pivotal role in maintaining accurate and organized data records. Your attention to detail and proficiency in data entry will ensure the smooth flow of information within our organization. Additionally, your basic Adobe skills will be utilized for handling PDF documents efficiently.

Responsibilities

• Perform accurate and timely data entry tasks to input, update, and maintain various databases.
• Ensure data integrity and quality by conducting regular checks and validations.
• Utilize basic Adobe skills to manipulate and organize PDF documents as required.
• Collaborate with team members to resolve any discrepancies or inconsistencies in data entries.
• Assist in the development and implementation of data entry procedures and best practices.
• Maintain confidentiality and security of sensitive information at all times.

• Proven experience in data entry with a strong emphasis on accuracy and attention to detail.
• Proficiency in basic Adobe skills, particularly in handling and editing PDF documents.
• Tech-savvy with the ability to quickly learn and adapt to new software and systems.
• Excellent organizational and time management skills to handle multiple tasks efficiently.
• Strong communication skills and the ability to work both independently and collaboratively within a team environment.
• Bachelor's degree preferred; additional certifications in data entry or related fields are a plus.

Fully-remote work, competitive salary, fixed-shift.

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position: Advertising Operations Assistant

Work Schedule: TBC

Salary Range: $1,300 per month

About the Company:

Pillar4 is a portfolio of digital brands that connects consumers to the best products across the four pillars of health and wellness. We own and operate a portfolio of review sites across the health and wellness space and partner with leading direct-to-consumer brands and media companies to grow their businesses.

About the Role:

As the Advertising Operations Assistant, your role is central to driving the success of our advertising efforts. You will not only manage and oversee the advertising operations but also play a key role in creating compelling, high-performance ad copy that resonates with our audience and drives results for partners.

Responsibilities:

1. Ad Fulfillment Management: Work with brands to ensure their ad copy and creative is delivered on time and answer any questions on their portal.

2. Partner Engagement: Serve as the primary contact for advertising partners post sale, ensuring their needs are met and their campaigns are successfully executed across newsletter, YouTube, podcast, social media, and other channels as needed.

3. Timeline Management: Manage advertising timelines meticulously to ensure deadlines are met without compromising on quality.

4. Quality Assurance: Perform rigorous quality checks on all newsletter, podcast, YouTube, and social ads, ensuring they meet our high standards and effectively convey the intended message.

5. Performance Analysis: Monitor, analyze, and report on key performance indicators (KPIs) including Impressions, Click Through Rate (CTR), Conversion Rate (CVR), on a weekly basis.

6. Assist in Key Account Retention: Be actively listening for partners requests and responses and work directly with the sales team to pass along the information to identify new avenues for advertising and when partners are ready to re-sign contracts.

• At least 2 years of relevant experience in advertising operations or a related field
• Strong understanding of advertising platforms such as Google Ads and Facebook Ads
• Detail-oriented and able to manage multiple projects
• Strong written and verbal communication skills in English
• Experience in trafficking ads, particularly on social media, Youtube, and podcast
• Nice to have Sponsy and Beehiiv experience

Job Description:

• Manage local Support Engineering functions

Implement the regional Support Engineering Strategy and Policy in the CC

• Lead implementation of standards of customer service and satisfaction and the associated  

   performance metrics, as well as group processes and policies in the CC

• Drive the improvement of the operational and financial performance of Tech Support activities in the CC

• Provide technical solutions by selecting the appropriate methods, standards and tools.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Space Matrix Design Consultants is seeking a dynamic leader to be our Business Head for Manila. Working closely with the Design Heads, the Project management team, the new Business Head will be accountable for managing the Studio’s P&L. You will partner with clients, help them move to the next level in their workplace strategy and create new benchmarks and workplaces for the future.

In brief

• You will be responsible for Manila regions business performance in conjunction with all departments of the region such as Business Development, Project Management and Design.

• You will achieve financial goals set by the organization in order to meet the team and business targets (P&L).

• You will be a key influence in client development , client management and project delivery strategy in the region and consult and showcase our value proposition to existing and prospective clients and recommend the right business and workplace solutions.

• As a thought leader, you will be developing the next level of strategy for design and build projects and collaborate with the studio design & project management heads for ongoing projects and new pitches to strengthen brand position and design capabilities and win business in the region.

• You will identify new workplace trends as well as new partners to engage with by remaining current on industry trends, market activities, and competitors.

• You will manage the welfare and motivation of direct reports and provide leadership, guidance and encouragement to achieve their KPI’s.

What we expect

• You are a seasoned professional in the Workplace industry with experience in business leadership roles and have a strong network with the industry.

• You have a degree in Architecture/Interior design or project management and relevant experience of at least 8 years in managing & delivering corporate interior projects.

• You have a track record of achieving business goals in a sustained manner.

• You are passionate about impacting ‘industry leading thinking’ in workplace design and execution and stay abreast of trends and competitive positioning and have the persistence and the perseverance to bring the best solutions for the customer.

• This position requires detail orientation, a process driven approach, quick problem-solving skills, excellent interpersonal and communication skills.

• You have excellent communications skills and ability to build trust and collaborative relationships (both internally and externally).

• You are comfortable with ambiguity, have high learning agility and problem solving skills.

• You will abide by Space Matrix values Teamwork, Integrity and Excellence

Who We Are

Please visit our website www.spacematrix.com to know more.

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title: Virtual Assistant

Salary range:  USD 800-1000/month

Schedule: can be flexible but with 4 hours overlapping  8-5PM Central Time

ABOUT THE COMPANY

The company is a woman-owned and operated marketing agency based in Bismarck. They partner with organizations across the midwest to create marketing solutions that are unique. Their passion stems from working alongside their clients to help them approach marketing in a way that resonates with their audience while supporting their business goals.

Responsibilities:

•  Managing and coordinating daily administrative tasks such as scheduling meetings, recording meeting notes, handling email correspondence, and organizing files.
• Coordinating and preparing documents, presentations, proposals, and reports.
•  Partnering with our team to execute basic marketing tasks (i.e. researching and outlining content for LinkedIn posts based on a content outline).
• Conducting research and providing support on various projects and initiatives.
• Assisting with data-entry, record-keeping, and maintaining databases and reports.
• Partnering to build policies, procedures, and templates to increase office efficiency and communication.
• Supporting team members with ad-hoc administrative tasks as needed.

• At least 1-2 years of experience as a Virtual Assistant.
• tools: Google Docs, Google Suite, some Project Management tool like Trello would be helpful but not required, Slack
•  Great with English (oral and written)
• Willing to accommodate at least 50% of the time they're working to be during 8-5PM Central Time so we can strongly collaborate.
• Motivated to take direction (i.e. find the best way to do ___) and come back to the table with ideas – not someone that needs a lot of hand-holding.
• they're the type of person that actively seeks ways to improve, offers to help when they see someone's struggling

The Reporting Analyst will play a crucial role in developing and maintaining our reporting infrastructure within Business Operations. This role is centered on the technical aspects of report creation and management, particularly in our evolving call center environment. The focus will be on ensuring accurate, high-quality, timely reporting deliverables.

Key responsibilities include creating, maintaining, and regularly updating various reports and dashboards. The Reporting Analyst will primarily use tools like MS Excel, Power Query, and various database management systems. Proficiency in data manipulation, creating and editing macros, and translating data into understandable and visually appealing reports is essential. This role will contribute significantly to our ability to generate clear and impactful reports that support our analytics projects and strategic initiatives.

The Reporting Analyst will work closely with the business operations team to understand reporting needs and ensure the accuracy and integrity of data in reports. The role will also involve continuously improving reporting processes and formats to meet the evolving needs of the business.

Responsibilities: 

·         Develop, maintain, and update dashboards, reports, and any ad hoc requests from operations.

·         Implement and refine data analysis methodologies.

·         Ensure the integrity of data collection and utilization in reports.

·         Transform data into actionable insights for business decision-making.

·         Present findings in reports, summaries, dashboards, graphs, charts, and maps to provide detailed intelligence about the

project's state.

·         Identify opportunities for process improvements in reporting.

·         Assist in maintaining the relevance of reports and dashboards as business needs evolve.

Basic Qualifications:

·         Strong proficiency in Microsoft Excel.

·         Experience with Power Query is preferred.

·         Familiarity with MS Office suite (Word, PowerPoint, Outlook).

·         Strong analytical skills with a high degree of accuracy.

·         Ability to simplify complex data into understandable formats.

·         Organized and detail-oriented.

·         Capable of working both independently and as part of a team.

·         Good communication skills for reporting on task progress.

·         Adaptability in a fast-paced and changing startup environment.

·         Comfortable with using and adapting to new and existing technology.

·         Strong time management skills.

Preferred Qualifications: (nice to have/not deal breakers)  

·         Experience in report development and maintenance.

·         Familiarity with call center metrics and KPIs.

·         Basic database knowledge.

Equipment Requirements:

·         Licensed or working Excel Desktop version.

·         Intel i5 or equivalent equipment with at least 8GB RAM.

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement

Why work for Bizforce?

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.

Who We Are

BizForce is one of the fastest-growing global remote workforce companies in the world, founded in the US.

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Support Specialist

Working Hours: Work hours can be flexible; just make sure to respond to customer queries within 24 hours

Holidays: TBD

Salary: USD 1,000/month

About the Company:
As a lifestyle brand, we specialize in creating unique apparel and accessories that draw inspiration from heritage. Our primary aim is to establish a genuine connection with sports enthusiasts by offering a diverse range of products that pay homage to different facets of sports culture. This encompasses iconic moments, teams, athletes, personalities, as well as influential movies and art that have significantly shaped the sports scene.

Key Responsibilities:
• Customer Service
• Reporting (Excel skills needed)
• Miscellaneous admin tasks

In this role, strong English communication skills is a must.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (ie. Java,Java script, Python, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework
• Supports functional validation and sprint activities
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Test both front end and back end application using SQL (MSSQL)
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies
• Lead scrum test teams by example - encourage collaboration, contribution and commitment to the teams shared goals.

Guide and mentor junior team members on latest trends in automation.

The cash analyst will work with the Specialty Brokerage Accounting Group. The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports

The cash analyst will work with the Specialty Brokerage Accounting Group. The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports

This role supports various finance ERP and reporting applications including configuration, maintenance, administration, and process documentation.  This position will report to the Finance Business Systems Administration Manager. 

• Administering, configuring, and providing end user support for finance system ERP applications and reporting tools
• Be a power user / highly proficient user of our financial systems, always communicating various features to stakeholders and sharing best practices to support user training.
• Help to streamline finance processes you support. Understanding the impacts of changes recommended and how to translate them into business requirements
• Develop and maintain system process documentation, job aids and flows
• Participate in scheduled system upgrades including regression / patch testing
• Be a change advocate, leading finance community towards modernization of technologies and processes.

Arch is seeking a proactive, results-driven individual to join our Global Internal Audit (“IA”) team as Senior Internal Auditor. As a Senior Internal Auditor, you will gain hands-on experience with business and technology processes, risks, and controls. You will also build direct relationships with key business, technology, and audit leaders as part of your efforts to conduct risk assessments, develop process and control documentation, perform audit/testing procedures, and identify process and control improvement opportunities. The Senior Internal Auditor may also lead aspects of Internal Audit projects and/or SarbanesOxley (“SOX”) program activities. This position offers the opportunity to be a leader now and grow through
demonstrated performance.

• Serve as a team member on Audit/Advisory projects and/or SOX program efforts
• Perform Audit/SOX activities including interviews, walkthroughs, testing, wrap-up, and issue follow up
• May lead certain aspects of Audit/Advisory projects and/or SOX program efforts including engagement
• planning, depending upon skillsets and project requirements
• May oversee Internal Auditor(s) on projects, depending upon skillsets and project requirements
• Participate in the SOX and Audit Plan development process

Job Description

The Product Support Engineering (PSE) team is a Tier 3 Customer Support team tasked with supporting merchants using all CyberSource products and services. This role will have a focused emphasis on Integrated Commerce and Card Present payment solutions and is based in Philippines. Candidates are expected to handle escalated case tickets, work with other teams inside and outside the Support organization, provide product training, and interface with customers on an as-needed basis.

RESPONSIBILITIES

• Troubleshooting escalated technical problems

• Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution

• Building internal support related tools and documentation

• Participating in requirements, design, and roll out of new products and services

• Interfacing with customers that have both direct and partner relationships to the business Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development

• Creating, editing, and distributing customer notifications

• Taking part in the after-hours/weekend on-call rotation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Responsibilities:

We’re looking for a person who will support our graphic design initiatives for both print and web. The right candidate will have a passion for design, be self-motivated, and have the ability to express their ideas effectively. You will report to the Operations Manager, but also work with other departments up to the CEO level, as your work will involve the global direction of brand.

Your day-to-day missions will be to:

• Create line drawings and graphics based on photos and reference manuals
• Review and photography of product samples independently.
• Work and adhere to existing brand guidelines and designs
• Create and design packaging based on style guide requirements of our customers
• Create brochures or marketing material for the department
• Interact closely with Technical Writers, Project Managers and other Graphic Designers
• Work in ad-hoc project support and other duties as assigned by the department manager

Your responsibilities will be to:

• Work closely with the Translation Team and Technical Writing Team to develop target-language InDesign files

• Text layout and multilingual typesetting, Desktop Publishing based on clients’ briefing and internal guidelines

The Protocol Specialist ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compiles product checklists based on our client’s specifications and our inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensures that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Analyst, Technical Solutions - Acceptance does at Visa:

The Analyst, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This role will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to:

• Provide technical consultation and problem resolution to clients

• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution

• Build and enhance positive working relationships with key clients and internal stakeholders

• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate

• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident

• As part of a global team, keep peers and relevant stakeholders informed and provide updates

• Manage all acceptance solution operational activities

• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders

• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for all supported services

• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally

• Proactively notify clients regarding any widespread or business critical problems with the application,

• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements

• Follow the Sun support, as appropriate

Why this is important to Visa:

The Analyst, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

·       Working with the in-country team to expand the business in the market

·       Working with regional and global client services counterparts deliver a seamless client experience

·       Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

You'll play a key role in supporting our Corporate Client Services team, providing exceptional corporate secretarial administration services to your portfolio of clients.

You will be responsible for drafting resolutions; preparing minutes for general meetings, sending reminders on deadlines to hold Annual General Meetings, and keeping the statutory books in order.

Responsibilities

• Responsible for generating and preparation of documents and forms required for the portfolio of clients
• Ensuring the smooth running of day-to-day relationships with cluster and consistent delivery of client reporting/information accurately and on time
• Ensuring that support is provided to your immediate supervisor to complete the required deliverables for the clients and be proactive in defining areas needing attention or support
• Know the specifics of designated clients including understanding their structure and any agreements they have in place
• Minimise risk to IQEQ by ensuring all procedures and checklists are followed