LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Project Manager with Agile and Software Development Expertise

Working Hours: Full-Time Mon - Friday 9:00 am - 6:00 pm EST

Holidays: US Regular Holidays; PTO can be requested on a need basis

Salary: $900 - 3500 (depending on experience and client’s final offer)

About the Role:

We are seeking an experienced Project Manager with a deep understanding of the entire software development lifecycle and a strong background in Agile methodologies. The ideal candidate will have the capability to implement Agile practices effectively and possess a certification such as Scrum Master (preferred). The Project Manager will be responsible for managing software projects, ensuring that Agile methodologies are followed, and utilizing tools like Trello or Jira to track project progress.

Key Responsibilities:

• Oversee the entire software development lifecycle, from planning to deployment.
• Implement and manage Agile methodologies, particularly SCRUM, within development teams.
• Utilize project management tools such as Jira or Trello to track and monitor project progress.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide guidance and support to development teams, ensuring adherence to Agile practices.
  

• Has at least 4-5 years of relevant experience performing the same role as a Project Manager
• Has extensive experience in software development projects, specifically with PHP, Laravel, Vue.js, and MySQL databases.
• Strong knowledge and experience in Agile methodologies, with a focus on SCRUM.
• Proficiency in using project management tools such as Jira or Trello.
• Experience in integrating third-party services, including payment systems and other APIs.
• Scrum Master certification or equivalent is a plus.
  

Preferred Experience:

• Experience with PHP, Laravel, Vue.js, and MySQL databases.
• Proven ability to integrate third-party services and APIs.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Client Relations Manager (Full-Cycle)

Working Hours: Full-Time Mon - Fri (Flexible) (Overlap 10:00 pm-12:00 am PH Time)

Holidays: US Regular Holidays

Salary: Php 40,00 - 50,000 (depending on the final offer)

About the Role:

The Client Relations Manager plays a crucial role in the business development initiatives at Elevated Hiring. This position is responsible for leading efforts to generate and maintain strong client relationships, ensuring a steady flow of business opportunities. It offers a valuable opportunity to enhance and apply strategic verbal and written communication skills while gaining experience in the dynamic field of recruitment. As a Client Relations Manager, you will play a pivotal role in driving revenue growth and fostering strong client relationships. Your primary responsibility will be to connect with clients, pursue new business opportunities, and contribute to the overall success of our company. If you are the type of a Client Relations Manager that requires a thorough training and guidance, this may not be the right fit for you

Responsibilities:

• Build and maintain strong relationships with clients, ensuring their satisfaction with our products and services
• Facilitate End-to-end Full cycle sales from Lead Generation, cold-calling, email outreach, Sales Discovery calls to Deal close
• Serve as the primary contact for clients, handling their inquiries, requests, and concerns in a timely and professional manner
• Coordinate with internal teams to address client needs and resolve any issues or problems that may arise
• Conduct regular client meetings and presentations to promote our products and services and discuss any new developments or opportunities.
• Collaborate with the internal team to identify and pursue upselling and cross-selling opportunities with existing clients ● Stay up to date on industry trends and developments, and provide insights and recommendations to clients to help them achieve their goals
• Continuously engage in process improvement, and recommend ways how to provide a seamless inflow of leads.
• Data Entry provides accurate Process and Payment Information.
• Close the DEAL by driving leads to finalize the Service Agreement and process the deposit to start the Headhunter Search
  

• Has at least 2-3 years of proven experience in performing a similar role in Full Cycle Sales and handling Client management
• Demonstrates Excellent Communication Skills and is highly articulate.
• Has prior B2B experience and a background in customer service, particularly with U.S. clients.
• Proficient in using tools such as HubSpot, dialers (Twilio, Call Hippo), or similar platforms, as well as Google Workspace.
• Has a track record of taking ownership of tasks and asking questions when necessary.
• Experience working with a startup, with a strong inclination toward process improvement.
• Shows initiative and a proactive approach to completing tasks.
• Exhibits strong time-management skills, effectively handling multiple priorities and meeting deadlines.
• Must have a reliable work-from-home setup and a stable internet connection.

The Finance Analyst will prepare workpapers, journal entries, and reconciliations for selected programs. The senior accountant will have ownership over the economics for their select programs ensuring accuracy.

In this role, you will be the single point of contact for the Commercial and Finance teams, to liaise on Finance/Revenue related requests. You will be the go-to person from the Commercial side on all Finance related processes, platforms and documents who can advise on actions accordingly. You will also be responsible for ensuring that all key cut-off dates based on the Monthly Closing Calendar are strictly adhered to

• Update opportunities for Commercial teams and advise on opportunity set-up in Salesforce. 
• Commission opportunity in Salesforce to get the job number (i.e. include billing instructions, final contract details, evidence of agreement (EOA) and/or PO). Raise job number request for exception cases, if needed.
• Raise request and coordinate new SAP account creation and credit checks.
• Review and approve proforma invoices .
• Follow up with the Billing team on sending invoices to clients.
• Raise credit memo request for invoice revisions/ cancellations.
• Attend the local Billing and Cash Collection calls and coordinate action items with the Commercial team.
• Ensure project dates in SAP are updated. Raise SAP change requests as needed.
• Follow up with the Operations team on pending fieldwork start date confirmation.
• Follow up with the Commercial team on pending evidence of delivery (EOD).
• Other Finance/Revenue-related duties, as assigned

We are looking for a new Financial Accountant to join our team. The role will be incredibly varied, from taking ownership of the month-end close (and associated reporting) from start to finish, to assisting with several different projects and helping the team to become fit for the future. This individual will be expected to demonstrate strong technical knowledge and be adaptable and proactive in their work approach to assist with the wider projects and deliverables of the team.

As a financial accountant, you will play a key part in ensuring that our monthly and other reporting deadlines are met. This will involve completing the detailed month-end postings, balance sheet recs, bank recs, and so forth. This individual would be expected to be the main contact for the year-end audit process, alongside assisting with the other reporting requirements which we have.

We are looking for someone with a hand on and can-do attitude. This will be key to ensuring that we can make the finance team fit for the future. The projects and ad-hoc work to which the team have exposure are significant and varied. For example, we are currently in the process of applying for a license for a new regulated entity in Ireland, we are integrating new acquisitions into the cluster, migrating to new systems, and often assisting with business partnering on a range of different matters.

Key responsibilities:

• Preparation and control of monthly management information;
• Preparation of annual financial statements and management of the year end audit process;
• Assisting with the preparation of regulatory returns;
• Preparation of VAT, Corporate Tax and any other relevant regulatory returns;
• Driving the integration of a newly acquired Group into the IQ-EQ Group;
• Assisting the Finance team with integrations of new acquisitions;
• Driving process improvement and efficiencies across all of the finance activities;
• Liaising with various stakeholders both internally and externally;
• Assisting and taking the lead of various projects work as and when required.

Who You'll Work With

We are experiencing tremendous growth and have an immediate need for a self-motivated Pre-Sales Network Systems Engineer to provide pre-sales technical support for our customers and prospects in the Philippines.

The Systems Engineer is a critical component of the Arista Sales team. The main responsibility of the Systems Engineer is acting as a trusted advisor to our customers and prospects to identify opportunities, gather requirements and design creative solutions.

Responsibilities:

• You will partner with the Arista Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wifi) networking solutions, CloudVision (Network Automation), Security (Network Detection), Endpoint Security and Real-time Fabric Monitoring solutions.
• You will architect, design and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VXLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and/or Campus network designs, and network deployments using new products and features.
• Put together design guidelines and recommend improvements to customers for the networks they supported.
• Partner with Sales Team to respond to RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Represent Arista at SDN and Open Networking industry events and conferences.
• Keep up-to-date on competitive solutions, products, and services.
• Author white papers on technology and products.

We are seeking a mid-senior Full-Stack Engineer with a strong background in .NET and modern frontend frameworks (React) to help develop scalable, full-stack solutions on AWS. The ideal candidate will have experience working with both backend and frontend technologies, with a focus on building and optimising APIs and user interfaces.

Key Responsibilities

• Design, develop, and deploy efficient backend services using .NET 6/8 and C# on AWS.

• Develop and manage APIs, creating and optimising HTTP endpoints using AWS API Gateway and Lambda.

• Build and maintain dynamic, responsive user interfaces using modern frontend frameworks, in particular React.

• Work with databases including MongoDB and SQL Server to ensure efficient data storage and retrieval.

• Collaborate closely with frontend/mobile developers, product managers, and other stakeholders to deliver high-quality, reliable software solutions.

• Maintain and enhance application performance, quality, and scalability across the stack.

• Participate in code reviews and uphold strong coding standards.

• Write and maintain clear technical documentation.

We are seeking a highly skilled backend developer to join our team. The ideal candidate will have experience in .NET Core, Azure, microservices, SQL, and AKS. In this role, you will be responsible for designing, developing, and maintaining the backend of our applications. 

• Design, develop, and maintain the backend of our applications using .NET Core, Azure, microservices, SQL, and AKS.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus

The Toll Mill QA Representative is responsible for the effective and efficient quality inspection and control of inbound raw materials and outbound finished goods at the toll mill site.

Duties and Responsibilities

1. Ensures that all incoming ingredients undergo Incoming Raw Materials Inspection
2. SOP to ensure ingredients are within the required specification.
3. Collects representative sample of received materials to be sent to Quality Control Laboratory.
4. Ensures all finished products are within required specifications by undergoing the SOPs on inspection and evaluation of finished goods.
5. Collects representative sample of finished goods output to be sent to Quality Control Laboratory
6. Keeps historical and updated records of quality inspection results.
7. Coordinates regularly with Toll Mill Business Manager on inbound and outbound quality concerns
8. Monitors the quality of stored materials and finished goods and reports findings on material abnormality
9. Performs other tasks as may be directed by immediate superior

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during mid shift corresponding to UK EST working hours and be part of the Finance team. 

• Assist with projects that entail analysis and reconciliation
• Provide customer service to internal and external customers
• Meet various deliverables for monthly and quarterly financial close 

Assignment: Night Shift

The Sr. Accountant will prepare workpapers, journal entries, and reconciliations for selected programs. The senior accountant will have ownership over the economics for their select programs ensuring accuracy.

• Develop and document business processes and accounting policies to maintain and strengthen internal controls.
• Prepare and monitor program economics for select programs including monthly program entries, reconciliations, and cash application.
• Provide technical support to the Finance Teams (AP, AR, Bank Reconciliation, Claims Payable, Reporting).
• Support quarter-end and year-end close processes, expense allocation process and any internal reporting for the Group.
• Provide leadership and drive for quality and accuracy.
• Help with ad-hoc projects as required

The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing data for review and analysis. The candidate will provide analysis, will process and compile data for reporting and analysis through creating queries, views and reports. The candidate will provide support and be part of the US Actuarial team.

• Conduct advanced data analysis and highly complex algorithms
• Interpret data, analyze results and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Arch investment Management Ltd. (AIML), based in Bermuda, is a wholly
owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance
company. Arch Capital has investable assets of over $36 bn. Arch Investment
Management manages Arch Capital and its subsidiaries' portfolios. The continued
growth of the company has created the need to fill a new position within our Risk
and Quantitative team to help managing our current reporting dashboards using
Power BI technology.

• Design and develop high-quality, responsive user interfaces for web and
• mobile applications.
• Conduct user research, useability testing, and gather feedback to inform design decisions.
• Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts.
• Implement and maintain UI components using modern frontend technologies and framework.
• Write clean, maintainable, and well-documented code.
• Optimize applications for maximum speed and scalability.
• Troubleshoot and debug issues across the entire stack.
• Participate in code reviews to ensure code quality and best practices.

Arch investment Management Ltd. (AIML), based in Bermuda, is a wholly
owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance
company. Arch Capital has investable assets of over $36 bn. Arch Investment
Management manages Arch Capital and its subsidiaries' portfolios. The continued
growth of the company has created the need to fill a new position within our Risk
and Quantitative team to help managing our current reporting dashboards using
Power BI technology.

Maintain and improve AIM’s existing Power BI dashboards
- Design and implement new dashboards w/ advanced charts, data tables and other
visuals based on business users’ requirements
- Understand and participate in the data storage backend design which powers
the visuals inside Power BI

Arch investment Management Ltd. (AIML), based in Bermuda, is a wholly
owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance
company. Arch Capital has investable assets of over $36 bn. Arch Investment
Management manages Arch Capital and its subsidiaries' portfolios. The continued
growth of the company has created the need to fill a new position within our Risk
and Quantitative team to help manage our data.

Innovative Solutions: Design and implement cutting-edge solutions across
Cloud, DevOps, and Data Engineering to streamline our processes.
- Data Stewardship: Take ownership of all data managed in-house, sourced from
top-tier vendors like BlackRock, Clearwater, Bloomberg, ICE, BONY, and
external managers.
- Collaborative Onboarding: Partner with business units and IT together to
onboard new data sources and enhance our ingestion processes.
- Process Enhancement: Continuously develop and refine data ingestion
processes, emphasizing robust data governance and control mechanisms.
- Architectural Design: Play a pivotal role in designing our data storage
systems and ETL processes to ensure efficiency and scalability.
- Strategic Collaboration: Work closely with AIM's GSO partner to oversee and
improve manual or ad hoc data ingestion tasks.
- Comprehensive Documentation: Maintain detailed documentation of all data
engineering processes and solutions to ensure clarity and continuity.
- Quality Assurance: Develop and execute rigorous test plans to guarantee the
reliability and accuracy of our data pipelines and systems.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information

Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience.

Key Responsibilities and Outputs: 

• Generate and review invoices for accuracy, completeness and compliance with company policies
• Address system exceptions to identify and resolve billing queries, proactively engaging with internal partners to deliver solutions
• Monitor unbilled orders, track individual performance, identify and report on any issues that arise
• Partner with the Orders and Sales team for seamless sales order corrections and credit memo creation.
• Collaborate with the Tax Team on global tax queries and requirements to ensure accurate financial transaction
• Manage the service ticket queue and adhere to departmental SLA’s to resolve billing tickets within agreed timescales
• Ensure all documented processes are followed and DOA approvals obtained at all times
• Own personal development plan and provide quarterly reflection on progress
• Support ad hoc project work as required

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

Working at the heart of a fast-paced fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

Key Responsibilities

• Lead garment presentation in the store and in the windows according to our H&M guidelines
• Plan, execute and follow up sales activities and store campaigns
• Maximize selling by analyzing sales reports and taking action accordingly
• Communicate, inform and train the store team about garment presentation, and upcoming activities and campaigns
• Order, handle and organize display materials
   

Summary

This role is responsible for day-to-day processing of assigned payroll activities for the ANZ region. The role will also further support junior members of the team by providing process guidance and leverage on expertise to solve complex process issues in compliance with relevant local regulations, policies, procedures, and methodologies support with the necessary audit requirements.

Responsibilities and Duties

• Perform complex payroll activities in compliance with established procedures, strategies, and methodologies.
• Perform taxation, legislative and statutory obligations, effective processing and preparation of returns, documents management, and maintenance of key processes.
• Lead and support in ensuring up-to-date processes and compliance with legislative, award, and other region-specific changes for accurate payroll processing.
• Contribute as subject matter expert by applying technical expertise in the overall payroll process.
• Provide guidance and technical expertise to junior members of the team regarding query resolutions for unique cases and process exceptions, completing projects, and performing (sub-process) activities.
• Develop and prepare multiple reports, analyses, and presentations for periodic and ad hoc requirements.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Create and update SOP/DTP of current and new processes and incorporate documentation updates as required.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Be involved in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Facilitate in audit-related programs.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Lead and support key projects, audit reviews, activities, and documentation.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Providing accurate and timely payroll information and reports to stakeholders as needed
• Planning staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines.
• Monitor and respond to Employee Centre support requests as it pertains to Payroll Services

Qualifications & Requirements Qualifications:
• 5+ years of relevant professional experience in Finance or Accounting
• With solid experience in processing (input region) region payroll, exposure to end-to-end payroll processing.
• Advanced proficiency in MS Office tools 
• Advanced working knowledge and understanding of HR processes and procedures
• Advanced working experience in a high-volume/high-headcount payroll processing
• Solid experience in using payroll systems  –in Empower/ Easy Pay/ADP Global View or other Payroll Systems
• Solid experience working with Payroll Systems and other HR Systems preferably in Oracle, and Workday.
• Excellent English communication skills (written and verbal)

Attributes:
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
• Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous improvement)
• Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)
• Ability to clearly define objectives and set targets for the team consistent with and compliant with service delivery agreements, key performance indicators, and policies. (Planning and Organizing)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)

Mission 

Your main mission will be to contribute within the SaaS QIMAone team. QIMAone is a quality and compliance management platform designed to optimize control processes. It enables real-time collaboration with supply chain stakeholders, offering full transparency and actionable data to improve product quality and reduce operational inefficiencies.

• Design and implement automated test cases to ensure the quality of QIMAone’s platform features.
• Collaborate closely with the Product Management, Development, and UX/UI Design teams to understand functional and technical requirements.
• Develop comprehensive test plans and strategies.
• Write scripts to automate manual test cases and ensure stable and maintainable test environments.
• Analyze test results, diagnose issues, and provide quick and accurate solutions.
• Actively participate in agile ceremonies, including development cycles, demos, retrospectives, and backlog grooming.
• Propose and implement improvements to test processes and assist in the setup of continuous integration and deployment (CI/CD) pipelines.
• Maintain and update automated test frameworks and suites.
• Work proactively to identify test gaps and improve code coverage.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.   

Responsibilities

• Drive client satisfaction by providing insights and actionable recommendations during presentations 
• Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ 
• Consult with clients regarding general concerns 
• Conduct external presentations 
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs 
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards 
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team 
• Conducts performance reviews for direct reports 
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements 
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs 
• Supervise all stages of project management and monitor performance. 

This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management. 

Reporting to the Manager- Financial Services, the role requires a strong and proven experience in delivering and coordinating financial accounting and reporting activities, including statutory financial reporting to meet Philippines Stock Exchange (PSE) and Securities Exchange Commission (SEC) reports, and reviewing and overseeing activities to support the accurate delivery of financial reports including system positing, process adherence and timetable management. Passionate about managing a team who will require, to a varying degree, coaching and supervision, to prepare financial reporting to internal and external stakeholders and cash flow and treasury forecasting.

Financial Accounting

• Preparation of the Company’s and related parent entity financial statements on a monthly, quarterly and annual basis.
• SME for external and (relevant) internal financial audit engagements.
• Actively contribute to and advise on accounting positions where new and/or revised process changes require.

Coach and Mentor Financial Accountants

• Demonstrated experience in coaching financial professionals in both operational and statutory areas, including providing support remotely.
• Cultivate team collaboration on key deliverables, with a focus on identifying and implementing continuous improvement and automation to current processes.
• Demonstrated experience in people leadership, management, and development, particularly within a diverse cultural and educational context.

Treasury and Cash Flow Management

• Effectively manage the organization’s cashflow and ensure that sufficient funds are available to meet ongoing operational and capital investment requirements.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues.

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Troubleshooting of ATM (Hardware and Software

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station)

• Must be amenable to work mostly on a night shift

• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

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FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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