This role manages the overall quality of service delivery and daily operations
through relationship management with the BPOs.

This role will focus on driving improvement in delivery management core processes and opportunities, BPO performance and customer satisfaction.

• Act as the main point of contact for the BPO and handle their day-to-day communication and requirements.
• Define, develop, communicate and implement standard operating procedures and best practices for BPO execution.
• Manage client and BPO expectations to ensure implementation and use of services are within the agreed scope and timeframe.
• Manage BPO contract fulfillment from a day-to-day relationship and operational perspective.
• Manage BPO staff onboarding, the proper use of all agent tools and offboarding in alignment with Turnitin’s security requirements.
• Maintain a working knowledge of operational support requirements and expectations, across Turnitin product lines, to support all BPO teams and foster accountability.
• Monitor quality of deliverables according to Turnitin’s expectations and standard operating procedures to ensure that the relevant KPIs are met.
• Manage and supervise BPO performance in alignment with Turnitin’s objectives, adjusting milestones as needed to drive BPO and agent-specific performance.
• Responsible for ensuring appropriate internal escalations are progressed with proactive and effective communication to minimize any impact.
• Focus on improving quality through the use of calibrations, audits, and evaluation of performance scores to maintain operational compliance.
• Lead improvement in BPO new hire and overall team performance through ongoing coaching, feedback, positive recognition, and the implementation of corrective action to course correct.
• Review analytics and reports to address quality, performance and forecast concerns and opportunities.
• Responsible for managing diverse cultural contexts to ensure the successful handling and productivity of all BPO relationships.
• Produce supporting materials, including documentation and template plans for use by internal and external stakeholders involved in assessment delivery and reviewing services.
• Identify and implement new strategies/policies/systems to improve the quality and efficiency of service delivery performance and accuracy.
• Work cross-functionally with our CSMs and Product teams to continually improve performance and drive towards increased self-service and ticket deflection.

Reporting to the HR Manager, the Compensation & Benefits Supervisor will be responsible for:

Payroll Management:
Process payroll for all employees accurately and on time, including entering data into payroll systems, calculating wages, deductions, taxes, and adjustments.
Review and validate timesheets, overtime, and other payroll-related data.
Ensure compliance with local payroll laws and regulations.
Reconcile payroll accounts and resolve any discrepancies promptly.

Employee Benefits Administration:
Administer various employee benefits programs, including health insurance, leave monitoring/conversion, coop processing, and other company-sponsored and government-mandated benefits.
Enroll new employees in benefit plans, make changes to existing employee benefits, and ensure timely termination of benefits for departing employees.
Act as a point of contact for employees’ questions and concerns regarding their benefits.

Documentation and Reporting:
Maintain accurate and up-to-date payroll and benefits records.
Prepare and submit payroll-related reports, such as tax filings, year-end forms, and summary reports for management.
Generate and analyze payroll and benefits reports to identify trends and areas for improvement.
Ensure secure handling and storage of sensitive payroll and benefits data.

Compliance and Audits:
Ensure all payroll and benefits processes adhere to company policies and legal standards.
Assist in preparing for audits by providing required documentation and explaining payroll and benefits operations.
Stay informed about changes in payroll and benefits laws and regulations and update company practices accordingly.
Liaise and process necessary documents for government offices including SSS, PhilHealth, BIR, and PAGIBIG Fund as required.

Employee Communication and Support:
Provide excellent customer service to employees, helping resolve any payroll or benefits-related inquiries or issues promptly.
Conduct new employee orientations, educating them about payroll processes and benefits options.
Create and distribute communications regarding changes to payroll and benefits policies.

This is an opportunity to be based in our office in Manila but working closely with the Singapore team

• 1st level check to job opening requests / PO requests (to follow checklist)
• Review Billing Draft in compliance to job completion, take-up and correcting documentation and supportings where necessary. Troubleshoot billing draft errors with India team and local office team, ensure billing reaches Client and upload to client system where applicable
• Generate wip report, disseminate to stake holders cc SG team
• Where applicable, completeness check to Client POs vs Client invoice to ensure completeness
• Prepare job by job reconciliation to ensure no cost overruns, safeguard agency revenue
• Housekeeping of all billing drafts, instructions, proof of work
• Review AR overdues with PH Credit Control, cc SG team
• Recoverable Amex recharges with PM and Jiaxin
• Print, prepare and consolidate production spend report
• All pass through billings and IC POs for inter-company pass through billings on behalf to clients  (self-help to CEs creation and IPOs)

1.     Job Summary            

• Prepare electrical designs that conform to the project requirement.

2.     Essential Duties and Responsibilities

• Design electrical layouts.

• Prepare design calculations.

• Develop technical specifications to meet project requirements.

• Develop drawings for CAD input.

• Review drawings from CAD.

• Coordinate with other engineering disciplines during project preparation.

• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures.

• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior.

• Shall perform other related duties that his/her immediate superior may assign from time to time.

3.     Supervision Received and Exercised

• Works under the general supervision of the Associate and/or the Senior Engineer

• No supervisory responsibility

• Support senior professionals/ professionals in some aspects of projects, plans, programs, or designs

4.     Education, License and Experience Required

• A degree in Electrical Engineering from reputable school

• PRC License

• Minimum of  years experience per Position Levels: (a) Engineer II – Minimum two (2) years of related experience; (b) Engineer III – Minimum four (4) years of related experience

5.     Knowledge, Skill, and Abilities Requirement

• Basic knowledge of design and analysis of electrical distribution system (load analysis, feeder/protection sizing, short circuit analysis, protection coordination study, arc-flash hazard analysis, CT sizing, grounding system design, lightning protection design  and equipment selection)

• Basic knowledge of design and analysis of site development overhead or underground power distribution system, streetlighting system and utilities power system design.

• Basic knowledge of design and analysis of low and extra low voltage system (motor controls, lighting, receptacles containment and auxiliary systems).

• Computer literacy and basic knowledge of the use of design software such as DIALux Evo, ETAP, Microsoft Excel and AUTOCAD.

• Basic knowledge of local and international codes and standards.

• Knowledge in the application of the quality system.

Job Title: Healthcare assistant/HR

Location:  Remote work

Job Description: We're seeking a detail-oriented Health Clerical Assistant with a background in Human Resources to support our healthcare team. This role involves managing administrative tasks related to patient care and assisting with HR functions such as onboarding, record-keeping, and employee support. The ideal candidate will be organized, proactive, and capable of balancing multiple responsibilities in a fast-paced environment.

Key Responsibilities:

• Perform clerical duties such as answering phone calls, scheduling appointments, and maintaining patient records
• Assist with HR tasks including employee onboarding, maintaining personnel files, and processing payroll
• Ensure all healthcare documentation is accurate, complete, and compliant with regulations
• Coordinate with healthcare professionals to streamline administrative processes
• Provide administrative support to HR team members and assist with employee relations activities
• Maintain confidentiality and handle sensitive information with discretion
• Assist with inventory management and ordering of medical supplies
• Support the HR team in organizing training sessions and employee development programs

Qualifications:

• High school diploma or equivalent; Bachelor’s degree in Health Administration, Business Administration, Human Resources, or related field preferred
• Minimum of 2 years of experience in a clerical or administrative role within a healthcare setting
• Basic understanding of HR principles and practices
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Preferred Skills:

• Experience with healthcare management software
• Familiarity with HR software and systems (e.g., HRIS)
• Knowledge of medical terminology and healthcare procedures
• Ability to work independently and as part of a team
• Strong attention to detail and problem-solving abilities

As an Engagement Specialist, you’ll play a key role as an ambassador for Ten Group, ensuring our APAC members receive the highest levels of service and personalized care. In this role, you’ll connect with members over the phone to enhance their experience, engage them in meaningful interactions, and support their journey with Ten by providing insights on service improvement. Through exceptional customer engagement, you'll help drive member satisfaction and profitability while identifying new ways to add value and efficiency.

If you’re passionate about providing extraordinary service and helping us shape the future of member engagement at Ten, we’d love to hear from you!

Key Responsibilities:

You’ll work collaboratively with the Outbound Engagement Team to achieve performance goals and maintain service excellence. Responsibilities include:

• Member Engagement: Initiate contact and build connections with members through:
1. Welcome Calls to new members, setting the foundation for exceptional service
2. Re-engagement Calls to lapsed members, reigniting their interest in Ten’s services
3. Onboarding and Follow-Up Calls to ensure members are fully integrated and informed
4. Special Occasion Calls to surprise and delight members on important days
• Service Improvement: Support and participate in service improvement initiatives, offering insights on member feedback and proposing new engagement strategies.
• Reporting & Insights: Use tools such as Tableau to track and report on key metrics. Share weekly team insights and performance metrics to encourage efficiency and high standards.
• Team Collaboration: Work closely with the APAC Service Improvement Project Lead to drive improvements in member satisfaction, business efficiency, and sustainability.
• Consistently deliver exceptional service to achieve or exceed Engagement Team targets, such as QA Scores and Member Satisfaction.

• Conduct thorough administrative tasks using TenMaid to support member calls.
• Provide ongoing feedback and ideas to shape future member engagement projects.
• Promote a positive, solutions-oriented environment, influencing team success and business impact.

We’re looking for someone who’s naturally engaging, resilient, and motivated by providing outstanding service. Ideal candidates will have:

• Language Skills: Business Fluent English
• Communication Excellence: Skilled in clear, empathetic, and solution-focused communication, adapting to internal and member-facing needs.
• Analytical Skills: Experience with MS Office, particularly Excel and PowerPoint; familiarity with Tableau or similar reporting tools is beneficial.
• Performance Mindset: A track record of high QA scores and NPS ratings, with a dedication to continuous improvement.
• Adaptability & Professionalism: Ability to thrive in a dynamic 24/7 business environment, managing time effectively and maintaining positivity under pressure.

Behavioral Expectations:

• Strong resilience and calmness under pressure
• Confidence in decision-making and proactive in problem-solving
• A genuine commitment to service excellence and a mindset focused on team and member success

Ten’s mission is to be the world’s most trusted leader in providing personalized services to individuals. As part of our team, you’ll embody this mission, taking pride in your work and celebrating both your own successes and those of your colleagues.

As an Engagement Specialist Lifestyle Manager, you’ll role model our core values - Member Focused, Trustworthy, and Pioneering - by approaching each day with a positive, solutions-oriented, and supportive mindset. You’ll set high standards for yourself, stay self-aware, and commit to continuous self-improvement.

In this role, you’ll demonstrate sound judgment in challenging situations, taking personal responsibility to ensure that issues are resolved effectively and with care.

Guidelines for Home Office:

• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Rewards designed around you:

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

Job Title: Executive Assistant with Social Media Management Skills

Location: Fully-Remote

Employment Type: Full-time

Schedule: 9:00am - 5:00pm EST (tentative)

We are seeking a proactive and organized Executive Assistant with experience in social media management to support our client's executive team and manage their social media presence. This role requires a detail-oriented, tech-savvy professional who can manage executive schedules, assist in project coordination, and maintain our social media platforms. If you have excellent organizational skills, experience in content creation, and enjoy handling both administrative tasks and digital marketing, we’d love to hear from you!

Responsibilities

Executive Support

• Manage and coordinate daily schedules, appointments, and travel arrangements.
• Prepare meeting agendas, take minutes, and handle follow-up tasks.
• Assist with email and communication management, responding on behalf of executives when needed.
• Coordinate projects, ensuring timely progress and updates.

Social Media Management

• Develop and execute social media strategies aligned with brand objectives.
• Create, curate, and schedule content across platforms (Instagram, Facebook, LinkedIn, Twitter, etc.).
• Monitor social media channels for engagement and respond to comments and inquiries.

Requirements

• Experience: Proven experience as an Executive Assistant and Social Media Manager.
• Skills: Proficiency in social media platforms and management tools (e.g., Hootsuite, Buffer).
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Ability to prioritize and manage multiple tasks with attention to detail.
• Technical Skills: Proficient in Microsoft Office Suite and Google Workspace; knowledge of design tools (Canva, Photoshop) is a plus.

• Weekly Pay
• Work-From-Home Opportunities
• Easy Hiring Process
• Negotiable Salary, depends on the experience

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Manila.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.
  

You should have 

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.
  

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why dont more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

GIG  (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies.Users can do quests (tasks related to gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue) to earn rewards, such as free load and data.GIG Rewards is sponsored by Smart Telecom and Talk N Text

As a Junior Front-End Developer, you will assist in developing and maintaining user interfaces for web applications. Working closely with designers, product teams, and senior developers, you will contribute to translating UI/UX designs into high-quality, responsive code. This is an excellent opportunity to grow your front-end development skills, work on various projects, and learn from experienced developers.

• Assist in developing functional and visually appealing web applications using HTML, CSS, and JavaScript.
• Translate design wireframes and mockups into responsive, interactive front-end components.
• Implement basic features under the guidance of senior developers, ensuring code quality and performance.
• Help maintain and update existing front-end codebases to fix bugs or add new features.
• Collaborate with designers, back-end developers, and product teams to deliver timely projects.
• Ensure web applications are compatible with modern browsers and mobile devices.
• Follow coding best practices and participate in code reviews to improve code quality.
• Stay up-to-date with emerging front-end technologies and trends.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 0-2 years of experience in front-end web development (internships, personal projects, or part-time work can be considered).
• Familiarity with HTML5, CSS3, and JavaScript.
• Basic knowledge of responsive design principles and techniques.
• Experience or familiarity with version control systems (Git preferred).
• Understanding of cross-browser compatibility issues and web performance optimization.
• Passion for learning and improving development skills.

Preferred Skills:

• Experience with front-end frameworks such as React, Angular, or Vue.js.
• Basic knowledge of CSS preprocessors like SASS or LESS.
• Familiarity with front-end build tools like Webpack, Gulp, or Grunt.
• Understanding of RESTful APIs and integrating front-end code with back-end services.
• Exposure to Agile/Scrum methodologies and team collaboration tools (e.g., Jira, Trello).

Personal Attributes:

• Eager to learn and grow in the field of front-end development.
• Strong problem-solving skills and attention to detail.
• Effective communication and ability to work in a team environment.
• Self-motivated with a positive attitude and ability to manage time effectively.

Octal Philippines Inc. is excited to announce an opportunity for a BI/Data Management Junior Developer. In this role, you will play a key part in supporting our data analytics and business intelligence initiatives. You will work within a collaborative environment to help transform data into actionable insights that drive strategic decisions across the organization.

• Provides assistance to BI team in all aspects of the development, testing, data validations and implementation of the project
• Learn and understand Data Warehousing, Business Intelligence (BI) and ETL
• Gain expertise in BI tools such as IBM Cognos, Power BI and Staq and utilize them on future projects
• Work with the team in documenting project details, workflows, technical specifications and operational procedures
• Continually improving coding skills

Octal Philippines Inc. is looking for a dynamic Digital Marketing Specialist to join our growing marketing team. The ideal candidate will be responsible for developing and implementing effective digital marketing strategies to increase brand awareness, drive website traffic, and generate leads. You will manage various online marketing channels, including SEO, social media, email marketing, and PPC campaigns, while analyzing data to optimize performance and achieve business objectives.

• Bachelor's degree in Marketing, Communications, or a related field
• At least 2 years of experience in digital marketing
• Strong understanding of digital marketing channels, including SEO, SEM, email marketing, and social media
• Proficiency with digital marketing tools and analytics platforms (e.g., Google Analytics, SEMrush, Hootsuite)
• Experience with managing PPC campaigns and social media advertising
• Excellent written and verbal communication skills
• Creative thinker with strong analytical skills
• Ability to work independently as well as part of a team
• Strong organizational skills and attention to detail
• Expertise in digital advertising like Google Ads and Amazon paid ads, etc., running website/email promotions, website optimization, and website SEO
• Expertise in Shopify and Amazon catalog management that would be an excellent fit for what we're looking for

Join the innovative team at Octal Philippines Inc. as a VB.NET Developer! In this role, you will be pivotal in designing, developing, and maintaining high-quality applications within our dynamic IT landscape. If you are passionate about coding and have a keen eye for detail, this is the perfect opportunity for you to unleash your skills and contribute to exciting projects.

• skill set Knowledge on python, Sgl Server, crystal report   and System analysis and design
• so basically will be a senior programmer.. will create  adhoc programs in the shortest possible time. 
• With good communication skills, analytical people can work with a team. has good leadership skill

What we expect of you, day to day.

• Coordinate the recovery of incidents by assembling a recovery team and/or collaborating with relevant SMEs and technical resources

• Personal adherence and adoption evangelism of the Incident Management Process

• Assist with process development/refinement initiatives, socialize and train colleagues (on the process) and fulfil any related internal audit obligations

• Be the co-custodian of all incident related data. Ensure data is accurately recorded to aid in the recovery efforts and for the purposes of historical analysis/MI

• Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios

• Respond to reported incidents from various channels (voice, email, ITSM/alerting toolsets)

• Ensuring the impact of a given incident is fully understood as swiftly as possible and that cases are prioritized/categorized correctly and assigned to the appropriate group(s) for resolution

• Manage all (P1-P4) incidents throughout their Lifecyle and ensue they are progressed/recovered in line with any applicable SLA/OLA

• Create internal / external Incident Reports for all P1 Major Incidents

• Issue internal / external Incident communications

• Ensure Incidents are escalated into the Crisis Management function/team inline with the documented process

• Work with VOCC & POCC teams to enhance our monitoring capabilities and our triage processes with the aim of eliminating or mitigating the impact of future incident

• Assist with creating and distributing an Incident Management Performance Dashboard/Report (volume, cause, method of identification, recovery time, impact, etc.)

• Work within and contribute to the CSI (Continuous Service Improvement) framework to improve the service and/or client experience and streamline the delivery of support services

• Work closely with the problem management function to ensure our Problem resolution efforts are prioritized appropriately

• Deliver on other Incident Management related tasks and actions as stipulated by the Senior Incident Manager and the Head of Service Management

• Perform all tasks and activities in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments

• To join the 24/7 on call Major incident team on a rota basis (on completion of probation and relevant training)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.
• Process client inquiries using case management tool, email, live chat and/or voice support service.
• Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. 
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Identify key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning through training sessions and mentoring to new hires and peers.
• Participate in periodic meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The role is responsible for performing a variety of project control assignments with limited scope including developing and implementing cost control support, working on invoicing and billing activities, and providing planning and scheduling services to assigned projects, in accordance with company standards and contractual requirements.

Responsibilities & Duties

Opportunity phase

• Support opportunity entry and updating in the company’s opportunity tracking system.
• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project control support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Develop basic capabilities with company standard pricing tools and support as directed.

Planning phase

• Coordinate with PM/Project team/contract administration in coordinating the contract review process for new contracts, modifications, and job closures. Understand and support the insurance verification process as necessary.
• Develop familiarity with support review of contract risk types and methods to identify and support the management of risk on projects.
• Understand revenue recognition on projects.
• Investigate/elevate financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of Work breakdown structure development (and maintenance during execution), to support proper job setup for cost and schedule development, progress tracking, risk analysis, and client billing.
• Assist in preparing, updating, and monitoring schedules and preparing status reports and staffing curves, in alignment with the scope of work and resources, including subcontractors and consultants, planned to execute scope.
• May coordinate/assist other Project teams/procurement in coordinating documentation to support procurement of required sub-consultants and vendors.
• Support PM in the development and review of project cost and revenue baseline, based on the above elements.
• Develop knowledge and support coordination of performance measurement and earned value plan and updates during execution. Elevate for review by PC Lead as required.  
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with the Project Manager.
• Understand necessary components of project setups and be able to initiate and set up projects with Project Manager supervision.

Execution phase

• Report development through unique independent reports based on the project’s and PM’s needs.
• Integrate cost and schedule data/baseline with the company’s enterprise system to facilitate Project financial goals.
• Support PM in the coordination of preparation of project reviews.
• Review actual costs and commitments, coordinate cost adjustments, reviewing for coding accuracy.
• Identify cost (and schedules as needed) variances, investigate root calls, and elevate to Project Management. Discuss corrective action and role in supporting.
• Assist the Project Manager, as directed, with tracking budget, project costs, labor hours, schedule updates, installed quantities, and progress measurements for work to include direct hire and subcontracted work.
• Measure progress and review performance trends.  Support accumulation of and access to historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and estimate at complete development (EAC).
• Support Exposure to progressive performance data and associated concepts and principals.
• May coordinate/review/support the development of invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff to support positive cash flow.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support the Project team, with the change control management process and gain insight into the rationale and importance of change events.
• Assist PM with support on gathering information to develop trending, forecasting, and estimates to complete the process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements. 
• Support PM with input of final EAC. 
• Support with coordination of final invoice as directed. 

This role is responsible for preparing reports for stakeholders mainly using the Power BI tool to track and measure the progress of business strategies. The role will be functionally supporting the Project Controls Department in the US region while still reporting to the Project Controls Manager in Manila.

Responsibilities & Duties

• Develop and enhance financial reports and dashboards to track and measure the success of business line strategic plans, growth initiatives, and cross-business line efforts.
• Incorporate data from multiple platforms and develop reports to support strategic priorities, such as pipeline, wins, losses, awarded backlog, bookings, revenue, margin, outlook, and other KPIs as required.
• Drive data quality by proactively identifying and addressing data gaps and training needs.
• Establish excellent working relationships with key stakeholders, including cross-business line leads and CRM Power Users.
• Conduct internal and external research including but not limited to the external market, Customer Relationship Management (CRM) database, and financial metrics.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

Key Responsibilities:

• Participate proactively in NielsenIQ's 4 month full time internship program
• Assist the team on day-to-day tasks for projects management and client requirement.
• Assist with the monthly deliverables we provide to our clients.
• Support the team in ad-hoc analysis, research, slide presentation, etc as require

WHAT YOU’LL LIKE ABOUT US 

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. 
• We geek out on new ideas, proposals, and anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set. 
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. 
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

We’re on a mission to keep children safer online - both at home and at school. We use cutting-edge machine-learning technology to detect issues like cyberbullying, sexting, signs of depression, suicidal thoughts, and more. We also offer internet filtering and limits.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as the company gatekeeper using computer technology to handle in-app chats, email inquiries, and phone calls.
• Respond to inbound customer service questions about product functionality, pricing, billing, and generally advise on company information.
• Help customers via phone to set up their accounts or troubleshoot issues, escalating when needed.
• Provide suggestions for improvement or new features based on customer feedback and work with our engineering team to implement them.
• Handle cancellation requests and attempt to win customers back by gathering information and offering solutions.

• 1+ years of related experience is required for applicants with a Bachelor's degree.
• Excellent written and verbal communication skills via email, telephone, in-person, chat
• Learn quickly and exhibit tech savviness.
• Ability to work under pressure, organize, and prioritize responsibilities.
• Experience speaking about technology with non-tech-savvy customers.
• Knowledge of Google Suite, and Intercom (or other ticketing system).

We recognize people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Job Summary:

The Head of Business Excellence is responsible for driving operational excellence across the organization by overseeing governance, process compliance, service reviews, and audits. This role ensures that all functions, including product development, project implementation, maintenance support, and back-office operations, adhere to high standards of process efficiency, compliance, and service quality. The Head of Business Excellence will also lead continuous improvement initiatives to enhance processes and deliver greater value to the business.

Key Responsibilities:

1. Process Management and PCQA (Process Compliance Quality Assurance):

• Help function heads to identify, develop, implement, and maintain standardized processes. Functions include software product development, project implementation delivery, software maintenance & support, infrastructure, finance & accounting, HR, admin, and sales.
• Ensure process compliance with defined processes, industry standards, best practices, and regulatory requirements.
• Monitor process adherence and conduct regular service reviews to identify gaps or areas for improvement.
• Collaborate with cross-functional teams to embed process governance and compliance in day-to-day operations.

2. Service Reviews and Audit Oversight:

• Lead regular service reviews to assess the service maturity of all functions against industry standards and best practices.
• Identify gaps and risks as result of reviews.
• Ensure that corrective actions are taken in a timely manner and monitor their effectiveness.

3. Business Excellence and Continuous Improvement:

• Drive a culture of continuous improvement across the organization by identifying opportunities to streamline processes, enhance quality, and improve service delivery.
• Collaborate with leadership and department heads to implement best practices that enhance operational efficiency and business performance.
• Evaluate the effectiveness of existing processes and introduce new strategies or technologies that improve productivity, reduce costs, and enhance customer satisfaction.
• Champion process innovation and operational excellence initiatives across all teams, fostering a mindset of continuous value creation.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Business Administration, or  related fields.
• Experience: Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.
• Desired Certifications: Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).

Skills and Competencies:

• In-depth understanding of process governance, service reviews, and audit practices.
• Process Governance: Expertise in developing and maintaining governance frameworks across multiple business areas.
• Audit and Compliance: Strong background in conducting service reviews and audits to ensure compliance with standards and regulatory requirements.
• Operational Excellence: Proven ability to drive continuous improvement and embed a culture of excellence in service delivery.

• Government Mandated benefits (SS, Pag-Ibig, Philhealth)
• 13th Month
• Vacation/Sick Leave
• Emergency Leave
• Statutory Leave
• HMO

Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What might your days look like

As a Customer Care Specialist (Payroll), you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero Payroll product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. The expected hours of the role are Monday to Friday from 8.30am to 5.30pm (PH local time).

As a Customer Care Specialist (Payroll) you'll be responsible for;

• Responding to and resolving customer tickets, calls and queries related to the Employment Hero payroll Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
• Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
• Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.

What will you bring:

• 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
• Relevant Australian payroll Experience e.g. KeyPay/Employment Hero
• Prior exposure to customer experience within a SaaS (Software as a Service) environment.
• Exposure to working in fluid, high change and high velocity environments.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities, working autonomously; requesting assistance where needed.
• Strong and polished verbal and written communication skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
• Plus, you’ll get to enjoy a number of great perks, including:
• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.

• Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year)
• 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package
• Generous leave allowance - 24 days per annum

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Your Role:

The Digital Marketing Specialist ( Social Media) is responsible for managing the execution and quality assurance of social media campaigns across platforms like Meta (Facebook, IG), Pinterest, and TikTok.

What you will you do:

• Conduct quality assurance for campaigns to ensure all data matches the ticket IO and campaign setup.
• Perform weekly or mid-reporting for all active campaigns.
• Prepare and set up wrap report templates, allowing campaign managers to review and optimize before submission.
• Handle multiple campaigns, with an average of 5-8 per week, and up to 25 during peak seasons.
• Ensure accurate data reporting and campaign optimization with a focus on continuous improvement.

• 3 - 5 years of experience in campaign management or digital marketing focusing on Social media platforms ( META ads, Tiktok and Pinterest)
• Experience with campaign QA and data management is a plus.
• Knowledge of Excel (PivotTables), and PowerPoint is a plus.
• Excellent Communication skills.
• High Attention to Details
• Amenable to work on a permanent night shift schedule
• Amenable for hybrid work set-up

• Access to Ayala perks and benefits
• Hybrid work set-up and provided with complete work tools
• Work-from-home Allowance
• Healthcare Insurance (HMO) coverage on day 1
• Access to mental health and wellness program
• Life and Accident Insurance on day 1
• Convertible leave credits

WHAT YOU’LL LIKE ABOUT US 

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. 
• We geek out on new ideas, proposals, and anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set. 
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. 
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

We’re on a mission to keep children safer online - both at home and at school. We use cutting-edge machine-learning technology to detect issues like cyberbullying, sexting, signs of depression, suicidal thoughts, and more. We also offer internet filtering and limits.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as the company gatekeeper using computer technology to handle in-app chats, email inquiries, and phone calls.
• Respond to inbound customer service questions about product functionality, pricing, billing, and generally advise on company information.
• Help customers via phone to set up their accounts or troubleshoot issues, escalating when needed.
• Provide suggestions for improvement or new features based on customer feedback and work with our engineering team to implement them.
• Handle cancellation requests and attempt to win customers back by gathering information and offering solutions.

• 1+ years of related experience is required for applicants with a Bachelor's degree.
• Excellent written and verbal communication skills via email, telephone, in-person, chat
• Learn quickly and exhibit tech savviness.
• Ability to work under pressure, organize, and prioritize responsibilities.
• Experience speaking about technology with non-tech-savvy customers.
• Knowledge of Google Suite, and Intercom (or other ticketing system).

We recognize people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

About GIG: 

G!G is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies.  

Telecom mobile subscribers can do quests, tasks, and missions to earn rewards.  Quests can be gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue.

Given the massive reach telecom companies have in their respective markets, the ability for partners to quickly scale up their users and revenues is enormous.  

G!G is launching in the Philippines first in partnership with Smart Telecom. 

Key Responsibilities: 

• Backlog Management: Works closely with the product manager to create, prioritize, and maintain the product backlog, which contains a list of features, enhancements, and bug fixes.
• User Stories: Develop clear and concise user stories and acceptance criteria to guide the development process. Ensures that the development team understands user stories and provides clarifications when needed.
• Sprint Planning: Participate in sprint planning, reviews, and retrospectives to ensure timely delivery of features.
• Resources Management: Ensures that resources are optimally allocated, enabling the team to deliver high-quality features on time and within scope
• Market Research: Conduct market research and competitor analysis to inform product decisions and identify opportunities for growth.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and iterate on features as needed.
• Cross-Functional Collaboration: Work closely with UX/UI designers, developers, and quality assurance to ensure a seamless product experience.
• Communication: Act as the primary point of contact for the product, providing updates and managing expectations with stakeholders, and working teams.

• Proven experience as a Product Owner or similar role in agile environments.
• Strong understanding of product development processes and methodologies (e.g., Scrum, Kanban).
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Analytical mindset with a focus on data-driven decision-making.
• Experience with tools such as JIRA, Trello, or similar product management software.
• Knowledge of UX/UI principles and customer-centered design is a plus.