• Prepares daily work order and project update reports
• Swimming pool equipment operation & pool water treatment
• Recording of chiller logs & relevant checklist, utilities consumption
• Checking periodically and recording of fresh water tank levels ensuring that sufficient maximum water level is maintained at all times

As one of our LQA Test Lead you will be leading our LQA team.  You will report directly to a site head, work with global project managers and are a vital point of contact on all LQA assigned insourced or outsourced projects. 

You will be the primary driver in successfully managing and delivering projects on time and be accountable for the to the end-to-end quality of projects.  You will have day-to-day responsibility for managing the project teams and will work on a variety of global projects for many of our high-profile clients, whilst working in collaboration with our other global Studios. 

What you’ll be doing

• Managing LQA Team across and assigned projects across many platforms (PC, Console, and Mobile) to achieve high quality results.
• Working directly with Project Managers on planning and ensuring optimal resource allocations across projects.
• Daily management of allocated project resources and continually scrutinising tester's day-to-day performance.
• Coordinating project management activities, resources, equipment into manageable daily team actions and setting timeframes and milestones.
• Daily review of project priorities, risks, and severities with the Project Manager.
• Engaging with LQA testing teams in a tactful, assertive, and diplomatic manner to proactively resolve issues early in projects.
• Actively participate in daily stand-up meetings and project planning to relay progress and/or issues to the QA Project Manager.
• Team mentoring and guidance to ensure high quality standards throughout including developing and reporting on key quality metrics and KPIs.
• Working closely with LQA Leads on team structure, headcount resource requirements, performance and developing a training process for new and existing team members.

• Native in local language, fluency in English, particularly reporting, reading & writing.
• Experience within Localization, Quality Assurance or media entertainment (preferably within the gaming industry, but not essential).
• Experience running teams in either localization, media entertainment, game development or software QA, with proven leadership experience.
• Highly creative, proactive, enthusiastic, conscientious, and solution oriented.
• Exceptional team management and mentoring skills.
• Ability to mentor, guide and influence other members of the team to improve standards and an ability to lead by example
• Attention to detail with an inquisitive mindset, not afraid to ask difficult questions where required
• Ability to multi-task and prioritise tasks based on multiple sources of information, with excellent time management skills
• Problem solver with a “can-do” attitude, to ensure that the QA team runs in an efficient way
• Aptitude for gaining understanding in new technologies and processes quickly
• Experience with bug databases administration (such as Jira)
• Knowledge of the current generation of games consoles and PCs, and the latest mobile platforms (preferred).
• Understanding of QA and Submission best practices for Console and Mobile is a plus
• An interest in, and understanding of, the video game industry would be advantageous.

QA Localisation testing involves performing language checks on a range of yet-to-be-released games for a variety of platforms including PC, Xbox One, PS4, Wii, PS Vita, DS, Switch, VR, and various mobile and tablet devices.  You would be working on top gaming titles for some of the biggest publishers in the World.

As one of our Localisation QA Testers, you will be the very first person to see the localised game in its entirety – translated text, images, and the rest of the user interface all together. You’ll get to experience the project in the way it will be consumed by the end users.  You will work in a multilingual project team, ensuring that game is free from grammatical errors, cultural inconsistencies and ultimately ensuring that the game is accurately localised into the target language.

Candidates with previous translation, proofreading, copywriting, or linguistic experience and those with a passion for languages, culture or gaming would also be interested in this position.  

What you’ll be doing

·        Identifying spelling, grammar, punctuation, and other language errors in games and text files.

·        Ensuring any platform guidelines are adhered to.

·        Logging details of errors/issues found and providing suggestions for improvements.

·        Checking for accuracy of translation within context.

·        Verifying consistency of terminology and imagery.

·        Hunting for missing / wrong content.

·        Ensuring the proper date/calendar/character display / format.

·        Writing reports on errors/bugs found.

·        Ad hoc translation.

• Native level fluency in the language you are applying for, and English
• Strong cultural understanding of the language you are applying for.
• Computer literacy – particularly with Excel.
• Robust Internet research skills.
• Excellent attention to detail.
• Previous experience with using different software, applications, and websites.
• Ability to communicate clearly and concisely and collaborate within project teams.

• Performs professional level accounting support, related to moderately complex accounting tasks. 
• Has a proven ability to apply professional concepts in a productive, consistent manner.
• Maintains records according to generally accepted accounting practices. 
• Performs audits and generates special financial reports as needed. 
• Works under moderate supervision of daily work.

Responsible for handling client travel service support and promoting and cross-selling various travel and tour packages.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.   

Responsibilities

• Drive client satisfaction by providing insights and actionable recommendations during presentations 
• Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ 
• Consult with clients regarding general concerns 
• Conduct external presentations 
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs 
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards 
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team 
• Conducts performance reviews for direct reports 
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements 
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs 
• Supervise all stages of project management and monitor performance. 

This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management. 

The QA Technician Reliever ensures that produced feeds conform to specifications.

Key Duties and Responsibilities:

• Inspection and Analysis: Conducts inspection, analysis, and disposition of raw materials in storage bins and prepares inspection reports.
• Finished Goods Inspection: Conducts inspection, analysis, and disposition of finished goods in bagging to determine conformance to specifications.
• Deviation Reporting: Informs concerned departments of deviations/non-conformities to ensure corrective actions are implemented.
• Bulk Density Monitoring: Conducts weekly bulk density monitoring and prepares reports.
• Production Run Inspection: Checks and inspects production run ticket reports and SOV.
• On-Hold Monitoring: Monitors on-hold finished goods and raw materials, ensuring necessary chemical and wet analysis is conducted by a third-party laboratory if needed.
• Quality Control Support: Assists in the design, development, and implementation of quality control standards and programs.
• Raw Material Inspection: Conducts inspection, analysis, and disposition of raw materials received, and prepares inspection reports.

Record Management:

• Analysis Results: Manages and maintains a recording system for all analysis results of finished goods for easy retrieval and reference.
• Shift Reports: Completes shift reports (QC Shift Report, FSAR, bin bottom) at the end of each shift.
• SAP Transactions: Ensures timely transactions in SAP.

Other Duties and Responsibilities:

• Company Programs: Actively participates in all company programs.
• Additional Tasks: Performs other related tasks as assigned by the Team Leader.

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

The catastrophe modeling analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality 
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

The role is responsible for Subcontract Administration as part of the Source-to-Pay Team in Manila. 

• Prepare, review, verify, approve, and execute subcontracts under direct supervision.
• Issue Purchase Orders and Change Orders
• Maintain subcontract and procurement documentation.
• Follow and enforce procurement-related policies and procedures; maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Understand subcontracting terminology for application in day-to-day tasks.
• Assist Project Managers/project team in preparation of Purchase Requisitions (Subcontract Admin Form)
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service-level agreements, processes, policies, and procedures.
• Assess identified issues and collate documentation to investigate and resolve common and recurring issues. 
• Support selected simple process improvement initiatives to streamline processes.

The Global Safety Operational Solutions Coordinator will assist the Safety Operations Team and Global Head of Safety in providing expert advice and supporting safety operational solutions for all SGS affiliates worldwide.

This role encompasses a wide range of transversal responsibilities aimed at promoting a culture of safety and developing best practices in Health, Safety, and Environmental (HSE) management.

Key Responsibilities:

HSE Operational Advice and Support

• Collaborative Compliance: Collaborate with Regional and Country Health & Safety Managers and risk experts to ensure HSE compliance in line with SGS Health & Safety standards, policies, procedures, and guidelines.
• Communications and Learning Development: Help develop communications and learning materials to highlight risks in field and lab operations.
• Assessments and Audits: Participate in and/or lead HSE assessments and audits to ensure ongoing compliance and improvement.
• Performance Monitoring: Develop and use performance indicators and data analysis to monitor safety operations’ performance and establish action plans.

Safety Management System (SMS) Maintenance and Enrichment

• Continuous Improvement: Assist in the ongoing review, enhancement, and documentation of the Safety Management System (SMS) to ensure it aligns with regulatory requirements and industry standards.
• Content Development: Develop and incorporate technical and digestible content into the SMS, including procedures, guidelines, and educational materials, to enhance understanding and compliance across the organization (e.g., visual management, cheat-sheets).

Accelerate the Adoption and Utilization of Safety Digital Tools

• Global Implementation: Drive the implementation and utilization of safety digital tools globally.
• Performance Assessment: Assess the effectiveness and performance of adopted tools to ensure they enhance safety operations.
• Technical Support: Troubleshoot technical issues, perform regular updates, and provide training and support to maximize tool efficiency.

Merger & Acquisition Safety Due Diligence

• Due Diligence Activities: Participate in safety due diligence activities during mergers and acquisitions.

Integration Support: Assist in the integration of acquired entities into the existing safety framework and standards.

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

About the team:

The Customer Support Team is responsible for Ignition’s day to day customer support through responding quickly to client requests and working to solve problems.

What your day to day will look like:

• Be a product expert in all areas. Become an encyclopedia of knowledge about how Ignition works and what it is capable of.
• Own customer communications and issues from initial contact until resolution. We use Intercom to do most of our support, but you’ll also be talking to customers on the phone every now and then.
• Collect customer feedback and influence the direction of the product.
• Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
• Develop and improve processes to scale support with the growing business.
• Create and maintain both internal and customer-facing documentation such as knowledge base articles.
• Work closely with Key Account Managers, Retention and Implementation, Marketing teams

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Our core values:

- Highly enthusiastic. We’re curious about how the world works, care a lot about our work, and are excited to take on new projects.

- Empowers others. We’re here to help our teammates be their best selves and help nurture their growth.

- Wins. We’re tenacious in our ability to get something done and be a force of nature.

- Proactive and with a growth mindset. We’re interested in the continuous improvement of both ourselves and of our team’s processes.

- Creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.

About the role:

Role: Bookkeeper

Work Schedule: Part Time | 20 hours per week | can attend meetings in EST

Type of Contract: Independent Contractor

Salary: up to Php 35,000 per month depending on skills and experience

About the Job:

In this role, you'll be the guardian of our financial data, ensuring its accuracy and keeping our financial house in order. You'll work closely with various departments to record transactions, reconcile accounts, and generate essential financial reports.

Duties and Responsibilities:

• Financial Tracking: Record all daily financial transactions, including accounts payable and receivable, bank deposits, and payroll processing.
• Accuracy Matters: Ensure the accuracy and completeness of all financial data by reconciling bank statements, verifying invoices, and maintaining a clean general ledger.
• Reporting Ready: Prepare regular financial reports, such as income statements, balance sheets, profit & loss and cash flow statements, to keep management informed. Understand revenue streams, expenses, and profitability to provide insights into company performance.
• Staying Organized: Maintain a well-organized bookkeeping system, ensuring all records are properly filed and readily accessible.
• Staying Compliant: Ensure compliance with relevant tax regulations and deadlines by assisting with tax preparation or working alongside our tax professional.
• Team Player: Collaborate effectively with other departments (e.g., sales, operations) to ensure smooth financial processes.

• Bachelor's degree in Accounting or a related field (CPA preferred)
• Minimum of 2 years of experience in bookkeeping or a similar role in a startup company
• Experience in Latin American bookkeeping is a pure advantage
• Proficiency in accounting software, Notion and Google Workspace
• Strong analytical and problem-solving skills with an eye for detail.
• Excellent communication and interpersonal skills to collaborate effectively with various departments.
• Ability to work independently, manage time effectively, and meet deadlines.
• A passion for accuracy and a commitment to maintaining a clean and organized financial system.

• Career growth
• 100% remote work
• Unlimited PTOs (after probationary period)
• HMO (after probationary period)

This role primarily provides support to the Total Rewards (TR) Department in the implementation and maintenance of compensation programs and related systems. Such programs include annual compensation planning and base pay program, bonus and other incentive plans, job evaluations, market pricing, ad hoc salary analysis, salary structure development and analytics and salary survey participation.

• Supports in performing assigned compensation activities and ensure compliance based on standard operating processes, SLA, KPIs, and relevant policies. 
• Performs audits of HR data such as compensation and rewards
• Participates in assigned activities relevant to annual salary surveys and various ad-hoc compensation requests as needed.
• Provides administrative and maintenance support related to Workday and other relevant HR systems
• Gathers information and documentation to assist in resolving straight forward issues within the assigned process
• Perform communication maintenance activities and monitors the tools relevant to Compensation Team such as email inbox, ticketing software, and other relevant HR tools.
• Prepares, submits, tracks and audits requests received through various platforms such as email inbox and ticketing tool
• Generates regular reports related to transactions such as volume, types, and status
• Maintains current processes and incorporate documentation updates as required
• Assists in day-to-day transactions under Stock Plan administration
• Monitors comprehensive list of LTI awards in various parts of the business
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.
• Perform ad hoc tasks as requested or assigned

The Order Fulfillment Analyst is responsible for managing and monitoring customer orders on a daily basis by planning and prioritizing delivery, allocation of stocks, and tracking of order status ensuring that every order is dispatched within the agreed service levels to achieve customer satisfaction.

The Ceded Reinsurance Accountant will assume responsibility for all aspects of accounting for assigned ceded reinsurance contracts.

Job Responsibilities

• Verification of underwriting data for quota share and/or excess of loss contracts written by our fronting platform, Capital Solutions.
• Maintain the accuracy of premium information on excess of loss contracts written by the Capital Solutions platform including endorsements, premium adjustments, and cash allocations
• Maintain all aspects of quota share programs written by the Capital Solutions platform including bordereau reporting and posting, claims payments and cash allocation
• Verification and release of ceded reinsurance contracts written by the Bermuda underwriting ceded reinsurance team
• Monitor, and maintain within 90-day threshold, aging of accounts receivable/payable
• Liaise with brokers, claims department and underwriting departments regarding queries, outstanding receivables/payables, and premium adjustments
• Initiation of funding and withdrawal instructions in our Collateral Pay system to facilitate bordereaux settlements and collateral transactions
• Ad hoc administrative support to the Outwards Finance team as required
• Participate in systems enhancements including developing and executing test plans
• Additional projects and duties as required

LOOKING FOR FILIPINO CANDIDATES

Position : Engagement Coordinator

Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch 

Salary Range : $1000 - $1500/ month

Holiday : TBD

About the company: 

A network is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

The Engagement Coordinator is expected to perform a variety of duties for the engagement of Care Professionals. The Engagement Coordinator is expected to meet the needs of the Care Pros and develop and maintain a workplace culture that retains quality Care Pros.

Duties and Responsibilities:

• Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
• Review Care Logs for any anomalies and contact pertinent parties by phone and email.
• Schedule and conduct Care Pro engagement meetings.
• Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
• Plan and successfully execute all Care Pro meetings.
• Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
• Alert at risk expired certifications to RRC.
• Assist with New hire onboarding and orientation.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 

• Conduct client/Care Pro introductions as needed.
• Assist when scheduling needs arise such as immediate call offs or all hands on deck
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. 

Requirements:

• At least 2 years of experience in managing and assisting employee concerns
• WellSky/ClearCare experience is required
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Knowledge of the senior care industry is a plus
• Must have computer skills and be proficient in Excel and Word

LOOKING FOR FILIPINO CANDIDATES

Position : Scheduling Coordinator

Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch 

Salary Range : $1,000-$1,500/ mo

Holiday : TBD

About the company:

The company is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The company provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

Responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Duties and Responsibilities:

• Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
• Review Care Logs for any anomalies and contact pertinent parties by phone and email.
• Schedule and conduct Care Pro engagement meetings.
• Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
• Plan and successfully execute all Care Pro meetings.
• Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
• Alert at risk expired certifications to RRC.
• Assist with New hire onboarding and orientation.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 

• Conduct client/Care Pro introductions as needed.
• Assist when scheduling needs arise such as immediate call offs or all hands on deck
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. 

Requirements:

• At least 2 years of experience in managing and assisting employee concerns
• WellSky/ClearCare experience is required
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Knowledge of the senior care industry is a plus
• Must have computer skills and be proficient in Excel and Word

The role is part of the Source to Pay Team supporting the risk management of Third-Party Business Partners. The role is expected to do assigned tasks with direct supervision. Under direct supervision, the role will perform multiple tasks including serving as a point of contact for suppliers and requestors and collaborating closely with various teams, including Procurement, Cross-Functional Partners, Requisition to Receipt and Invoice to Pay Teams, and Accounts Payable and Receivable. 

• Analyze and review new supplier request forms by conducting thorough investigations and background checks; verify their legitimacy and compliance
• Coordinate with suppliers to ensure updated information is reflected in all relevant systems.
• Communicate in a timely manner with requesting departments and relevant users to clarify needs and requirements; document findings and provide recommendations for approval or rejection.
• Serve as a point of contact for suppliers and requestors. Address and resolve supplier and requestor inquiries and issues with the guidance of senior members of the team and the Team Lead.
• Maintain and update key contact information for both new and existing suppliers. Guide onboarding and use of Inherent Risk questionnaire (IRQ), and other supplier-related activities
• Support the retriggering of IRQ processes as needed (e.g. due to changes in key contact information).
• Update the tracker on IRQ progress and highlight any overdue tasks and IRQs that have timed out; generate and review reports on IRQ progress
• Maintain records of IRQ monitoring activities
• Monitor the status of active IRQs to ensure timely processing and completion. Identify and address any delays or issues in the IRQ process with the support of the senior members of the team/Team Lead.
• Support the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed by coordinating with users. Helped develop and apply corrective measures to prevent future timeouts.
• Review and analyze paused IRQs by collaborating with suppliers and internal teams to identify root causes, then determine the next steps to resume of cancel the onboarding. Document decisions and communicate outcomes to relevant parties
• Support the recertification process of suppliers, ensuring compliance with organizational standards and requirements.
• Assist in the preparation and distribution of recertification documents. Track the status and update the recertification records in the supplier database accordingly.
• Review and record all third-party data within service level agreement (SLAs) timely and accurately.
• Make recommendations for updating the Ecosystem with process and policy changes and a knowledge base.
• Test any system enhancements when necessary
• Perform multiple routine tasks in compliance with SLA, process, policies, and procedures.

Summary of the Position

As a Customer Service Agent, your role is to help protect the brand from harmful content on various their various social media platforms and apps. Promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, issuing responses and engagement on their platforms and apps, conducting content moderation and ensuring a safe and positive experience for the German market.

Here’s What You Will Do:

• Use our online platform to monitor and engage with content seen all across social media platforms
• Responding to potential customers customer via chat, email, or direct messages
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Moderating mainly reviews on the different apps/platforms of the client you will be working with
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with the client to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

As an Accounts Receivable Team Lead, you will take a pivotal role in shaping and optimising our financial operations. Your expertise in accounts receivable, leadership capabilities, and strategic thinking will contribute to the financial success of our organisation. We're seeking an accomplished professional to lead a high-performing team and ensure seamless transactions while achieving our financial goals.

Responsibilities: 

• Billing Excellence: Oversee the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. Craft meticulous billing schedules that highlight revenue commitments for multi-year deals based on comprehensive data from SFDC.
• Global Compliance: Ensuring adherence to diverse ways of working and local jurisdiction requirements, you'll ensure that the required approaches are understood, met, and consistently applied across different regions.
• Credit Management: Take the lead in generating credit memos for the entire region while extending your support to other regions as needed. Use your expertise to meet and even surpass KPIs and metrics, ensuring successful billing and collections outcomes.
• Month-End Efficiency: Actively manage and streamline month-end tasks and reconciliations, ensuring a timely and precise financial close.
• Process Enhancement: Innovate by creating Standard Operating Procedures, training guides, and Best Practices, enhancing the overall efficiency and performance of the team. Leverage your leadership to oversee the implementation and adherence to these improvements.
• Cultural Sensitivity: Skillfully navigate and manage cultural and regional differences while upholding payment terms, fostering positive customer relationships.
• Collaborative Partnerships: Work closely with the Orders and Collections Team for seamless sales order corrections, credit memos, and prepayments. Collaborate with the Tax Team on global tax queries and requirements to ensure accurate financial transactions.
• Team Leadership: Lead by example, motivating and guiding your team to deliver exceptional results. Provide coaching and mentorship while fostering a collaborative and growth-oriented environment.
• Ad Hoc Contribution: Be prepared to take on additional responsibilities as required by the AR Manager, demonstrating your flexibility and commitment to the team's success.

As Merchandising Lead Retail - SEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities with close alignment to regional assortment direction.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible for all information including but not limited to kick off, sale packs, BF-information, etc.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with inventory optimization team; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.