AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

This role will primarily support management of day to day operational activities within the global Intercompany team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

Team Lead will support management of day-to-day operational activities within the global Fixed Asset team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

• Review Journal Entries, Quarterly report, and monthly depreciation calculation and posting
• Reconcile fixed assets transactions and monthly report
• Review the preparation and analysis of the monthly reconciliation of the fixed asset subsidiary ledger to the general ledger
• Ensure compliance in accordance with the principles for recording, disposing, transferring, impairing, and depreciating assets.  
• Monitor the status of CIP projects/assets and on-going communication with business partners to ensure assets are placed into service in a timely manner, recorded and tagged as such.
• Ensure that the risk of errors is minimized within the balance sheet and income statement when the financial statements and management accounts are produced
• Assist with annual audits
• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as – first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.
• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

Position Type :

Type Of Hire :

Education Desired :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Be part of the team that does FIS Payments product implementation in Asia. The team is composed of people doing BA, QA, PM, PMO and Development roles for Asia clients.

What you will be doing :

• Design, code, test, implement, maintain and support applications software that is delivered on time and within budget.

• Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

• Provides application software development services or technical support typically in a defined project.

• Develops program logic for new applications or analyzes and modifies logic in existing applications.

• Codes, tests, debugs, documents, implements and maintains software applications.

• Maintains, tests and integrates application components.

• Makes recommendations towards the development of new code or reuse of existing code

• Ensures system improvements are successfully implemented.

• Demonstrates an understanding of FIS systems and the financial services industry.

• Analyzes requirements and translates business requirements into product designs.

• Writes technical specifications and other forms of documentation.

• Suggests technical alternatives and improves/streamlines processes and systems.

• Completes project assignments and special projects commensurate with job expectations.

• Conducts planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• 5 years and up experience C, C++, SQL and Unix

• 5 years Payments experience. POS, Switch, ATM, Card Management etc.

• Knowledgeable with FIS product such as IST and Cortex.

• Strong analytical skills

• Organizational and time management skills required (ability to juggle multiple priorities at a time)

• Self-starter with proven ability to work independently

• Good oral and written communication skills

• Strong problem-solving skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

You will work closely with the Audit Department of QIMA to ensure that our MA Audit programs consistently exceed our clients’ expectations. Your main responsibilities will be to: 

• Audit the manufacturing sites of our clients’ suppliers, mainly textile industry.
• Issue audit report within due day.
• Approach your job with utmost integrity, as your conduct during an audit can have lasting consequences for the supplier, factory staff, and our clients.

Strategic Analytics is a dynamic, growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and Logic Apps experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Logic Apps and Azure Data Factory pipelines
• Perform unit testing on all developed services
• Develop real time data transformations, extractions, and orchestration activities to support the automation activities
• Document technical workflows and implementation processes
• Collaborate with project stakeholders and other developers
• Code development and deployment using Azure Data Factory, Azure Portal, VS Code and GitHub
• Contribute and enforce evolving best standards and practices

What an Advanced Technical Solutions, Consultant does at Visa:

The Advanced Technical Solutions Consultant will analyze and consolidate performance data and statistics. The individual will support the customer implementation and customer support groups in designing integration solutions, troubleshooting issues, and analyzing data to contribute to Visa goals and initiatives. The role will manage escalations from other work groups within the CS Organization, relating to the Risk and Identity Solution product offerings, as well as maintain and follow processes involving departments outside of the CS Group. 

Work streams covered by this role are scheduled, proactive and reactive in nature, making this one of the most varied, flexible roles within the company. The role carries implicit seniority, so while there is no management of staff, the individual will be required to offer training and coaching to junior engineers and present technical issues to non-technical colleagues at all levels within the organization. This role reports into the Director of Customer Support for Risk and Identity Solutions.

In this role, you are expected to:

• Field escalated tickets from VCAS and CCA (Authentication Solutions) support teams globally.

• Support, debug and troubleshoot existing applications and database issues.

• Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues in a timely manner.  

• Participate in customer troubleshooting escalations and work sessions.

• Troubleshoot product related bugs by reproduction, user testing, log and code analysis.

• Produce and maintain reports (mainly SQL and MS Excel) to support data and KPI requirements.

• Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries.

• Analyze large quantities of data to find trends or patterns of potential issues.

• Design and develop tools for automation and process improvement in various software languages.

• Provide notifications and offer technical troubleshooting to clients impacted by system wide issues.

• Develop software user interfaces using internal tools and frameworks.

• Support, maintain and document software Troubleshooting for VRM and VAA

• Execute and work through Incident Management for priority client inquiries in region. 

• Responsible to be a subject matter expert in the following areas including but not limited to:

  • Cardinal Consumer Authentication (CCA)

  • Visa Consumer Authentication Solutions(VCAS)

• Processing customer feedback and bug reports

• Ensure tickets are responded to and in accordance with customer-defined Service Level Agreements (SLAs) – Response, Update, and Resolution SLAs

• This job requires you to interact with a variety of global teams to identify and resolve issues affecting all tiers of clients. These teams include Technical Solution, Product, Engineering, Data Scientist, Operations, Sales, and Technical Account Managers (TAMs).

Additional Responsibilities:

• Experience in internal and external customer communication

• Work with software engineering on issues that cannot be resolved to identify a root cause problem.

• Off hours on-call availability when required

• Other duties as assigned by management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role, you are expected to:

• Field escalated tickets from VCAS and CCA (Authentication Solutions) support teams globally.

• Support, debug and troubleshoot existing applications and database issues.

• Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues in a timely manner.  

• Participate in customer troubleshooting escalations and work sessions.

• Troubleshoot product related bugs by reproduction, user testing, log and code analysis.

• Produce and maintain reports (mainly SQL and MS Excel) to support data and KPI requirements.

• Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries.

• Analyze large quantities of data to find trends or patterns of potential issues.

• Design and develop tools for automation and process improvement in various software languages.

• Provide notifications and offer technical troubleshooting to clients impacted by system wide issues.

• Develop software user interfaces using internal tools and frameworks.

• Support, maintain and document software Troubleshooting for VRM and VAA

• Execute and work through Incident Management for priority client inquiries in region. 

• Responsible to be a subject matter expert in the following areas including but not limited to:

  • Cardinal Consumer Authentication (CCA)

  • Visa Consumer Authentication Solutions(VCAS)

• Processing customer feedback and bug reports

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Provides Level 0 incident handling support for all assigned production-related systems.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• May perform specialty production processing.

• Learns and understands security regulations.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What you bring:

• Must have skills/tools/experience: Experience in IT Service Desk / Helpdesk with exposure in ServiceNow or Jira, Sharepoint; Excellent English communication skills is required (this is client-facing role)

• Nice to have skills/tools/experience: Experience in either Testing or Application Support

• Must be willing to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Station)

• Must be amenable to work on shifting schedules

• College Undergraduates and Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge on scripting or programming skills like VBA, Java, JavaScript, Cucumber is a plus

• Knowledge of testing tools and quality control requirements

• Knowledge in different development tools like Jenkins and Artifactory

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfil obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What we offer:

• A competitive salary and benefits (such as HMO on Day 1)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Annotation drives AI’s capabilities.

Industries across the board are embracing AI, and the backbone of this revolution is accurate data labeling (data annotation). As an AI Tutor - Expert Annotator, you will not just be performing routine tasks; you are a meticulous specialist ensuring the highest quality of data markup. In this role, you help pave the way for more reliable and responsible AI models by laying the groundwork through precise annotation.

Responsibilities:

• Accurately label and annotate data following comprehensive project guidelines.
• Make justified decisions on ambiguous content by applying critical thinking to preserve the integrity of the dataset. 
• Actively collaborate with team members to discuss and resolve ambiguities, align on best practices, and enhance project outcomes.
• Consistently adhere to established data labeling standards and protocols, ensuring the highest quality and reliability of data.

Our ideal candidate:

• Has great command of English: advanced (C1) / proficiency (C2) / native level.
• Has a keen eye for detail: precision is paramount in data labeling.
• Is a dedicated performer who recognizes the importance of even routine tasks.

• Be part of a significant project for a leading technology company, making a substantial impact on the future of AI.
• Enjoy the flexibility of a part-time, remote role that accommodates your schedule.
• Try your hand at an AI project and enrich your portfolio with new experiences.

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position : Amazon Listings and Content Manager

Working Hours : 7AM - 4PM PST

Salary Range : $2500/month

Holiday : TBD

About the company:

Our goal is to provide our customers with premium, thoughtfully designed home

betterment items through our direct-to-consumer brand, Monarch Abode.

Job Description:

We are seeking an experienced, detail-oriented and analytical Account Manager for our

Amazon marketplaces. The candidate will also have experience creating and managing

listing and variant creation for all our products.

The ideal candidate will leverage a proven track record of 5+ years in managing Amazon

(USA, Canada) storefronts.

Duties and Responsibilities:

• Listing Optimization: Optimize Amazon product listings to improve visibility, conversion rates, and overall sales performance. This includes keyword research, crafting compelling product descriptions, and creating product variations (e.g. size, color) to improve search rankings and visibility.
• Graphics Design for Image Optimization: Create and update high-quality product images and infographics that adhere to Amazon guidelines. Use A/B testing and data-driven insights to ensure visual content effectively drives customer engagement and conversions.
• PPC Management Assistance: Support the development and execution of PPC campaigns on Amazon and Walmart. Assist in keyword research, bid management,and campaign optimization to maximize ROI and enhance overall ad performance.
• Conversion Rate Optimization (CRO): Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. Implement strategies to enhance the customer journey, reduce bounce rates, and increase conversion rates through continuous testing and optimization.
• Review Collection and Optimization: Determine how best to implement and drive the collection of reviews from Amazon and Walmart customers.

● Minimum 5 years of experience with Amazon Seller Central / Amazon FBA

● Minimum 5 years of experience with Amazon Vendor Central

● Minimum 5 years of experience with Walmart Marketplace / Walmart WFS

● 3 - 4 years or more experience with Graphic Design for product listings

● Strong understanding and management of flat files for Amazon and Walmart

● Expertise in structuring and optimizing advertising for a multi-category business

● Demonstrated ability to conduct A/B testing and implement data-driven

optimizations

● Fluent in English and EXCELLENT Communication and Follow-up Skills

● Experience in working in the Home Decor / Home Improvement e-commerce

industry is a big plus

The role will provide management and oversight of all aspects within the assigned HR function (including People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team). The role will drive strategic initiatives and continuous improvement while managing appropriate metrics to ensure the right level of service delivery.  This includes overseeing the processes assigned across regions.

Operations Management

• Manage the overall service delivery and activities of People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team in all supported regions. Ensure adherence to timelines, quality standards, organizational protocols, and internal policies.
• Lead and oversee resource allocation and implementation of core processes, programs, and initiatives for HR Services
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Lead and develop projects to drive efficient customer service in all HR Service functionalities.
• Manage critical and complex escalations to ensure service continuity and operational efficiency.
• Plan and develop multiple short to medium-term projects and contribute to long-term initiatives planning. Lead complex projects as required.
• Keep local management and regional leaders informed by leading governance meetings, preparing reports and analyses on workload management, SLA achievement, quality and process efficiencies, and other related management reports that will support business and operational recommendations.
• Oversee the creation, development, deployment, and maintenance of all services within budget and in alignment with business objectives through collaboration with external and internal stakeholders.
• Implement business continuity plan.

Stakeholder Engagement

• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Act as a strategic partner by providing insights in the operation and collaborating with stakeholders in creating solutions that will improve operational efficiency.
• Collaborate with Head of HR Services and other key stakeholders to ensure delivery of required service levels and the execution of necessary operational improvements.

People Management

• Manage talents and develop strategies to drive opportunities people growth opportunities for personal and professional growth by conducting regular performance assessments, identifying learning and development opportunities, providing coaching, and cultivating a high-performing team culture.
• Establish the goals and objectives of the team, aligned with the overall enterprise strategy; Provide proper level of support to ensure achievement of set goals and objectives.
• Manage the recruitment and retention of high caliber individuals.

Continuous Improvement

• Stay abreast of industry trends and best practices in the Global HR Service operation; recommend and implement initiatives to enhance capabilities.
• Drive continuous improvement in the team by identifying opportunities for improvement in the processes, tools, and methodologies based on client feedback and other information.

Responsibilities (how we will measure success)

Reporting to the GCD Client Implementation Director, this role will lead the onboarding of new and incremental business, into the Client Service Shared Operations, ensuring it is proactively managed and planned in close coordination with the Country clusters. You will ensure the successful implementation of new Client work ensuring that it delivers on client quality expectations, contractual commitments, and the scalability of the Shared Service Team.

• Jointly work with the Cluster ‘on boarding’ Teams to define, plan, and execute high priority client initiatives into the Back Office shared service environment in line with the Business objectives.
• Contribute to the continuous improvement of the global standard operating model for ‘onboarding’ new business and related functional groups/business partners.
• Gather, collate, and provide regular reporting on potential new clients from Country Clusters, and impact on Shared services.
• Assist with the development of on-boarding and transition plans for new client onboarding and develop best practice models for service delivery.
• Preparation of client service plans including assessing client fund servicing needs, securing adequate resources to set up the account, build out the new processes required and an understanding the Technology needs.
• Act as the liaison between Front office and Shared Service Client teams to on-board clients to systems
• As required participate in discovery sessions to fully understand new client requirements, identify pain points for shared services & define the implementation approach for clients.
• Present and articulate shared services scope of work, features and standardized solutions, clear processes, and SLAs
• Coordinate with Shared Service Workforce Planning Team(s) to ensure incremental new business resources and skill required are forecasted accurately and recruited on time.
• Coordinate with Finance to plan, forecast and track incremental new business, highlighting any overrun on specific Clients.
• Coordinate with Client Team to set standards for monitoring of incremental work based on client specifics.
• Coordinate with local Training teams to ensure that the relevant Client information is clear, and any Client nuances are documented for scalability
• Provide positive, enthusiastic support to sales and front office Country Clusters as you work through the onboarding process.
• Track and record each stage of the process for Shared service re incremental business effectively and efficiently, providing regular reporting on status and highlighting any issues.
• Ensure that legal checks and requirements for potential clients are conducted satisfactorily.
• Perform due diligence analysis for scoping of on-boarding activities.
• Comply with the Compliance and risk policies and protocols to ensure they are adhered to by the entire department and deficiencies repaired and escalated.
• Coordinate with all relevant teams to ensure internal workflows will meet client needs and regulatory controls.
• Communication of progress and expectations to key internal/external stakeholders
• Project manage integrations into the shared services including post implementation review for following six months.
• Continue to optimize the Client onboarding process for the benefit of the Client and shared Service effectiveness.
• Ensure that all projects are delivered on time, within the scope and agreed budget.

Key behaviours we expect to see.

• In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• Public/private accounting experience, predominantly in the fund administration
• Knowledge of local statutory reporting requirements across North American, Europe and APAC a plus
• Knowledge and experience in accounting systems (Investran, etc.). Demonstrated KYC/AML experience.
• Strong communication skills
• Strong organizational and prioritization skills
• Ability to multitask and deliver to a tight deadline.
• Enjoy working in a fast-paced and demanding environment.
• Strong interpersonal skills and ability to work with people at all levels across all functions.
• Team player

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
• Analyzing ServiceNow data to identify service gaps and drive improvements
• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery
• Developing actionable plans with key deliverables/milestones, eliminating ambiguity
• Communicating with high energy, excellent verbal, written, and presentation skills are essential
• Creating clear and actionable service-related communications for distribution to targeted audiences
• Building partnerships and encouraging collaboration to maximize continual improvement opportunities
• Transforming complex technical concepts into precise, audience-appropriate language
• Leading in ambiguous high-pressure situations and working independently with limited direction
• Prioritizing and managing a wide range of competing initiatives
• Taking ownership of urgent customer items and building strong relationships with internal customers
• Optimizing service delivery by aligning technology owners with best practices and methodologies
• Challenging assumptions and the status quo, exhibiting strong organizational courage
• Developing persuasive business plans and proposals that maximize return on investment
• Exhibiting strong problem-solving skills and critical thinking techniques
• Understanding organizational change management and user experience improvement techniques
• Engaging professionally with people at all levels, using strong interpersonal skills
• Managing time and priority with attention to detail across a wide array of competing initiatives
• Integrating into a team of technical, process improvement, and change management professionals
• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve the Asia Pacific region

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills
• Results-oriented with a continuous improvement mindset
• Coachable and positive attitude
• Strong and concise communicator, effective listener, and empathetic
• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership and possess excellent communication skills.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa Corporate IT group has embarked on a voyage of transformation. As a humanistic engineering organization, we put customer experience and our people first! With incessant focus on the three pillars of Innovation, Operational Excellence and User Delight, the End User Support team is poised to deliver the best experience for our Visa team members around the world.

In this role, the Problem Management and Incident Commander has the pleasure of initiating and leading internal customer engagement. The ideal candidate will work to ensure detailed, continuous support for our users and service delivery.

Essential Functions:

• Own and complete key incident and problem management processes.
• Coordinate and facilitate problem diagnosis and drive major incidents & issues to resolution.
• Supervise progress with various teams, coordinate with internal teams and key customers.
• Drive and facilitate Root Cause Analysis and Permanent Corrective Action calls with Problem/Incident owners.
• Emphasize proactive actions and provide superb communication to relevant teams and partners.
• Focus on implementing preventive, rather than reactive methods. Identify possible problems before they occur.
• Assist in identifying repeat incidents. Lead and participate in audit/ review of major incidents and problems.
• Use various methods to analyze major incident data and metrics. Identify patterns and trends based on historical events and incidents.
• Conduct periodic process maturity assessment. Identify and implement improvements.
• Drive and support process automation efforts. Emphasize automation first thinking.
• Set up and maintain Knowledge base database/repository for major incidents/problems. 

This position collaborates with leadership, up to and including the Vice Presidents, to understand requirements, expectations and to communicate plans, status, etc. The environment is fast paced, requiring quick and effective action to be successful. Execution includes partnership across groups both within and beyond the End User Support Organization We are looking for someone with a passion for both planning and execution, and who works as a self-starter, individual contributor and team member. The ideal candidate will have a proven track record of working with business initiatives, be self-motivated and highly organized, and nurture positive internal and external relationships.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a General Ledger Accountant, you will handle and manage the full set of books, ensure timely accounting closing and management reporting. 

You will be expected to do:  

1. Bank Statement Management 

• Perform daily bank statement download, analyze transactions and create journal entries for bank allocation 

• Perform weekly and monthly bank reconciliation 

1. Fixed Assets Management 

• Responsible for fixed assets creation and modification 

• Execute month end depreciation 

• Perform reconciliation between asset module and general ledger 

1. Intercompany Management 

• Prepare monthly Intercompany Reconciliations and data analysis 

• Send out Intercompany confirmation forms to affiliates 

1. Accruals and Prepayments 

• Run memorized entries for existing Prepayments and Accruals 

• Identify and analyze transactions to be appropriately posted as Accruals and Prepayments 

1. Supports Closing and Reporting activities and perform accounting procedures related to Banking, Intercompany, Fixed Assets, Accruals and Prepayments. 

2. Posting of month end journals entries and requests 

3. Perform monthly balance sheet reconciliations and propose adjusting entities, if any. 

1. Provide audit supports and answer audit queries pertaining to processes handled 

1. Ensure implementation and compliance with general accounting, audit and internal requirements 

You may also be asked to:  

• Assist the General Ledger Leads and Manager on daily and ad hoc assignments 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

• Installs, maintains and upgrades internal computer software systems used for designing and developing company products.

• Perform vulnerability remediation on servers

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Researches, evaluates and recommends software and hardware products.

• Researches and develops ways of automating workflows.

• Other related duties assigned as needed.

What you bring:

• Must Have: 2–4 years experience in CyberArk Administration

• Knowledge in Privileged Access Management software

• Must be amenable to work on a night shift

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

• Knowledge in PowerShell Scripting

• Knowledge in ServiceNow

• 2 – 4 years experience in Linux (CentOS/RedHat) System Administration

• 2 – 4 years experience in Windows System Administration

• Experience with SaltStack and/or Ansible 

• Basic network troubleshooting including OS level packet captures (pcap/tcpdump)

• Knowledge of multiple operating systems and related utilities and hardware

• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

• Installs, maintains and upgrades internal computer software systems used for designing and developing company products.

• Perform vulnerability remediation on servers

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Researches, evaluates and recommends software and hardware products.

• Researches and develops ways of automating workflows.

• Other related duties assigned as needed.

What you bring:

• Must Have: Experience in Sailpoint Administration

• Knowledge in Identity Access Management software

• Must be amenable to work on a night shift

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

• Knowledge in PowerShell Scripting

• Knowledge in ServiceNow

• 2 – 4 years experience in Linux (CentOS/RedHat) System Administration

• 2 – 4 years experience in Windows System Administration

• Experience with SaltStack and/or Ansible 

• Basic network troubleshooting including OS level packet captures (pcap/tcpdump)

• Knowledge of multiple operating systems and related utilities and hardware

• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

• A competitive salary and benefits (such as HMO on Day 1)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

jetfuel.agency’s team is seeking a part-time bookkeeper to join the finance team. The purpose of the Bookkeeper role is to support the financial operations of jetfuel.agency by maintaining accurate financial records and books, managing cash flow, and ensuring smooth financial transactions. The Bookkeeper collaborates with accountants and other team members to ensure financial accuracy, compliance, and effective financial operations. This position is fully remote and will involve regular weekly and monthly calls. This is a part-time role that has the potential to turn into a full-time one.

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

Main Responsibilities:

• Assist the HR Team when it comes to the day-to-day human resource operations, functions, and duties.
• Help compile and update employee records.
• Coordinate communication with candidates and schedule job interviews.
• Assist the HR Team when it comes to sourcing candidates and updating the HR database.

The Accounting Associate is responsible for monitoring the schedule of payments by checking on the details and records of payments that are due to be made to different creditors. The position safe keeps the records of business debts and payments to be made for the services availed from other service providers or entities and other corporate obligations. Furthermore, the position ensures that payments made are properly validated through the presentation of periodic reports and payment schedules in order to ensure that proper funding is established prior to the settlement of payables. 

Responsibilities:

• Facilitate all accounts payable matters for both regular and special expenses.
• Prepare checks and vouchers and all necessary attached documents for the payment process.
• Safe-keep and maintains records of assigned company transactions.
• Handle bank-to-bank transactions, check payments, debit memos, etc.
• Other matters related to Accounts Payable, Accounts Receivable 

This role is responsible for managing simple finance-related queries via calls, chat, and emails and should be able to manage several conversations at once, while still providing the best possible support to our customers using English language.

• Answer finance-related queries via calls, chat, and case management tool based on standard operating procedures and methodologies.
• Provide guidance to AECOM employees in submitting requests in the case management tool.
• Audit assigned invoices and expense reports in compliance with policies and procedures.
• Perform assigned processes including but not limited to preparation or reports, reconciliation of designated accounts, and managing aging within the assigned functional areas.
• Cooperate with senior Finance team members on more complex queries or requests to obtain the resolution.
• Communicate the final resolution to the requestor as per agreed SLA.
• Identify areas for process improvement.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary :
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.
 
What you will be doing:

• Conduct data analysis and interpretation of trends, patterns, and insights to identify opportunities for process optimization, cost reduction, and experience enhancement.

• Responsible for collecting and analyzing data from various sources, utilizing data visualization, and reporting tools, and deriving insights and recommendations that support business decision-making and improvement.

• Discuss and elaborate on requirements with FIS Internal Business Users and Stakeholders to effectively communicate, ask the right questions, and capture their needs and expectations.

• Facilitates and leads workshops to expand requirements and provide solutions. The ability to design and conduct interactive sessions with stakeholders, elicit feedback, and present possible solutions that address their pain points and goals is essential.

• As a Business Systems Analyst Specialist, the role involves being at the heart of projects, collaborating with various teams and roles across the organization, including Product Owners, Architects, and Developers within the Technology team.

• The ability to understand and align with different functions will be key to the success of the projects.

• Investigate FIS Internal Business User activities, playing a key role by testing systems and providing competitive solutions.

• Conduct research and analysis, test the systems' functionality and usability, and propose feasible, cost-effective, and value-adding solutions.

• Enable user-centric design through continuous engagement with FIS Internal Business Users.

• The ability to empathize with the FIS Internal Business Users, understand their needs and preferences, and involve them in the design and validation process is crucial to our success.

• Supports the Transformation Lead and the FIS Internal Business Users in solving design and implementation challenges.

• Assists the Transformation Lead in defining the product vision and roadmap, translating business requirements into technical specifications, and ensuring the delivery of high-quality solutions that meet the business objectives and expectations.

• Collaborates with cross-functional teams, including business stakeholders, solution architecture, third-party vendors, data, and infrastructure teams to document technical solutions aligned with business objectives.

• Ensures scalability, security, and regulatory compliance such as consumer duty. Works with various technical teams, understands the architecture and data flows, documents the technical solutions and business rules, and ensures compliance with relevant standards and regulations.

• Create comprehensive business requirements documents, functional specifications, and use cases to guide development and testing activities.

• This will involve producing clear and detailed documentation that captures the business needs, and functional and non-functional requirements and includes use cases and scenarios that illustrate the expected behavior and outcomes of the solutions.

• Builds strong relationships with business stakeholders and vendor partners, ensuring effective communication, managing expectations, and resolving any conflicts or issues during the project lifecycle.

• Is responsible for establishing trust and rapport with the stakeholders and the vendors, communicating proactively and transparently, managing the expectations and the scope, and resolving any conflicts or issues that may arise during the project lifecycle.

• Develop innovative solutions and recommend process changes, system enhancements, or other initiatives to address identified issues and achieve business objectives.

• The candidate should be able to think creatively and critically, identify and evaluate alternative solutions, and recommend the best course of action that solves the problems and adds value to the business.

• Support testing efforts by defining test scenarios, coordinating testing activities, and verifying that implemented solutions meet business requirements and quality standards.

• You will be able to define the test scenarios and the acceptance criteria, coordinate the testing activities with the testers and the developers, and verify that the implemented solutions meet the business requirements and the quality standards.

• Identify opportunities for continuous improvement in processes, tools, methodologies, and best practices related to business analysis.

• Monitor and evaluate the solutions' performance and outcomes, solicit feedback and lessons learned, and identify opportunities for improvement in these areas.

What you will bring :

• Agile Principles, Methodology and Practices.

• You have a solid understanding and experience in applying agile principles, methodology, and practices, such as Scrum or Kanban, to deliver iterative, incremental, and customer-focused solutions.

• Four (4) years of systems and business analysis experience, requires a proven track record of performing systems and business analysis, such as eliciting, analyzing, validating, and managing requirements, designing and modelling processes, and documenting and communicating solutions.

• Demonstrable experience gathering and analyzing technical and non-technical information, documenting processes and solutions to solve problems or meet business/systems outcomes.

• Solid experience gathering and analyzing technical and non-technical information, such as data, documents, interviews, observations, surveys, or workshops.

• Demonstrable experience in documenting processes and solutions using tools in the Microsoft 0365 environment.

• Previous experience in handling large projects related to building and delivering innovative and robust solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)

• Experience in AI implementations, preferably with Microsoft Copilot or similar AI-driven tools that can accelerate and enhance development.

• Experience in developing and integrating conversational agents using Microsoft Bot Framework and customizing them to suit various scenarios and intents.

• Previous exposure to large projects using Azure Machine Learning and Azure Databricks to create, train, and deploy machine learning models and apply them to various data sources and types.

• Familiarity with Microsoft AI principles, responsible AI practices, and how to implement them in solutions.

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass