A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Act as a strategic advisor to our Clients and internal stakeholders by managing key points of contact and updating key challenges and opportunities.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building.
• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, GDrive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify  applications is also a plus.
• Know how  to use data to generate reports and assess the health and efficacy of a program, and how to take action to mitigate or improve.
• Maintain Client schedule (Weekly Updates, Monthly Business Reviews &, Quarterly Business.
• Reviews, Implementations) and collect feedback and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement.
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• 2+ years in a Client facing role.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 2+ years people management experience.

• Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for. 
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Marketing Specialist keeps their eyes on marketing trends and works with companies to create advertising campaigns, pricing strategies based on demographic data, and targeting specific customer demographics. A marketing specialist should be a competent professional who is able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics. The goal is to deliver effective marketing programs that will help our reputation and growth.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic.

WHAT WILL YOU DO

• Leverage data analytics to assess the performance of marketing campaigns and provide actionable insights. Use this data to support decision-making within the marketing team and to align marketing activities with broader revenue objectives.
• Perform research, analyses, and testing with a variety of tools to gain insights and shape marketing strategy
• Collaborate with team members to optimize automation and lead-nurturing process through email, content, events, and social channels
• Assist in the execution of marketing plans to reach audiences through targeted channels
• Create and distribute monthly reports on critical metrics for lead generation, content creation, website traffic, and other KPIs
• Assist marketing manager in the development and execution of campaigns, including content creation, new product launches, social media, upselling, cross-selling, and sales enablement
• Assist marketing managers in managing integrated marketing campaigns across offline and online tactics
• Provide recommendations for future strategic initiatives through competitive and financial analysis
• Conduct market research to find answers about consumer requirements, habits, and trends
• Translate complex data and analytical models into insights that can be used to develop marketing strategies
• Brainstorm and develop ideas for creative marketing campaigns
• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
• Planned and executed initiatives to reach the target audience through appropriate channels (social media, e-mail, etc.)
• Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
• Liaise with all concerned parties to guarantee adequate planning, execution, and monitoring of marketing activities
• Stay up to date with Market and online trends relevant to the brand to ensure campaigns and promotions are relevant within each market
• Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• A critical thinker with an eye for even the most minute of details
• Passionate about the client experience 
• Strategic thinker who can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

YOU HAVE…

• Previous working experience as a Marketing Specialist for 4 years
• Bachelor's Degree in marketing, communications, or a similar relevant field
• In-depth knowledge of traditional and digital marketing and market research methods
• Applicable knowledge of marketing data analytics and tools
• Hands-on experience with marketing software (Adobe Creative Suite & CRM(HubSpot is preferred)) and applications (Google Analytics,Social media business account management ,Graphic design software is a plus - Adobe, Canva, etc)
• Outstanding communication, interpersonal, and presentation skills
• Excellent organizational and time management skills

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Garrets International is looking for a Stock Analyst Assistant who will be responsible for the monthly analysis and validation of vessels’ victualling rate performance, which is the main contribution to the business’s gross profit.

What you'll be doing:

• Monthly verification of consumption value and VR, through the analysis of the manning and stock reports submitted by the vessels
• Assessment of reasoning for vessels generating a VR that is not in line with budget, resulting in a loss
• Monthly closure of stocks on all vessels by the deadline set by Garrets management and external clients
• Query coding and prioritization of follow-up
• Effective communication and collaboration with all departments across the business to ensure efficient query resolution
• Delivery of SLAs on response time to client/vessel queries
• Understanding the functionality of the vessel workbook, and providing troubleshooting support when necessary
• Setting up a new vessel, including verification of its opening stock, and creating the workbook
• Closing down exit vessels, and providing the relevant information to the Accounts Receivable Team, for billing purposes
• Ensuring timely and accurate validation of the vessel’s receipt against the purchase order
• Ensuring timely and accurate purchase order receipts for non-provision

What we're looking for:

• Bachelor's degree holder.
• At least 5-7 years of data analyst experience
• Experience in Microsoft Office, with a minimum of intermediate in Excel.
• Knowledge of ERP system AX2012 is an advantage, but not a requirement
• Have a flair for numbers and an analytic mindset
• Quick learner of processes and new systems
• Are highly driven to assist your team in achieving its monthly KPIs
• Have business-level communication skills in English, written and spoken.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

The Senior Program Coordinator is responsible for building and maintaining relationships with Hiring Managers and Supplier Partners, whilst managing the full lifecycle of the requisition process including requisition intake, shortlisting, requisition management, and reporting. The Senior Program Coordinator acts as a talent advisor and business partner to support the client through the requisition fulfillment process, ensuring quality talent is acquired promptly. 

Responsibilities

• Assist hiring managers during all stages of the contract labor acquisition process including requisition intake and candidate shortlisting.
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Beeline) 
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response 
• Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process. 
• Coach, manage, and oversee the performance of participating staffing suppliers. 
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool 
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.   
• Maintain and update monthly activity and performance reports.  
• Provide constant interaction via face-to-face, email, and phone with clients, staffing vendors, and other partners.

Garrets International-Manila is looking for a Vessel Account Manager who will be responsible for all day-to-day engagements with the vessel for the management of placing stores on board vessels that are within the budget to meet the needs of the crew. The role also includes all the associated follow-up activities associated with the stores process including managing hold codes, claims, cash purchases, missing receipts, and other tasks which may be required to fully manage each vessel.
 

What you'll be doing:

• Completing the end-to-end stores order process including:

1. Analysis of returned RFQs
2. Vendor selection
3. Adjustment of orders to meet budget while ensuring sufficient stores onboard.
4. Negotiating the final order with the vessel and placing the order with the chosen vendor

• Monitoring vessels, coordinating budget and actual deliveries

1. Arranging the purchases and being responsible for prices and time are kept.
2. Follow up on deliveries, claims, possible re-supplies, overspending, etc.
3. Evaluate development regarding budget and opportunities for own vessels

• Guidance of the vessels to maintain budget, amongst others by looking at Ports and prices, while the well-being on board is prioritized and sufficient provisions are delivered
• Contribute to internal and external meetings with both clients and suppliers
• Provide customer service to vessels to ensure customer satisfaction
• Resolving post processes and other administrative tasks as required.
• Follow up on KPIs (goals) set by management

What we're looking for:

• Bachelor's degree holder in any field
• Preferred someone with technical/maritime knowledge
• At least 2 years of similar experience
• Fluent in English, spoken and written
• MS Office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

Wrist Shared Service Center is looking for a Code Crack Support who will report functionally to the assigned branch and administratively to WSC. This role is designed to assist and collaborate with our buyers and sales representatives.

What you'll be doing:

• Getting request for quotes from Wrist customers.
• Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer’s specification and translating to the Wrist catalogue items.
• Completing the customer’s quotation in coordination with Wrist Sales and Purchase Department. 
• Responsibilities related to maintaining and updating the Wrist product catalogue. 
• Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items). 
• Various procedures connected to our customers' needs and the scope of our service.
• Specific Major Responsibilities 
  • Thorough understanding of customer preferences and item quality in code cracking to Wrist codes 
  • Ensuring correct usage of miscellaneous codes that is linked to the specific vendor based on the item requests. 
  • Review the uploaded quotation if complete and accurate. 
  • Create vendor RFQ ID and add vendors for the items that need to be sourced out to obtain prices 
  • Send requests for vendor RFQ and reminders 
  • Price Preferring 
  • Handle clarification regarding vendor offer.

What we're looking for:

• MUST BE AN EMPLOYEE OF WSC - MANILA
• Graduate from any 4-year course, preferably a Business-related course or equivalent.
• Expert in Microsoft AX12 and SharePoint Systems 
• Background in Marine Stores or Provision is an advantage. 
• Strong analytical background 
• Self-starter who is proactive and thrives in circumstances with high levels of autonomy. 
• Outstanding communication and customer service abilities. 
• Excellent self-management and organizational abilities, aptitude for analysis, and capacity for initiative and execution.
• Ability to work quickly and under pressure from multiple deadlines. 
• Capable of adjusting to a fast-paced, dynamic environment. 
• Dynamic approach to customer service and procedure. 
• Capable of guiding end-users and delivering technical training.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

Responsibilities

• Co-ordinate and execute day to day administrative and legal formalities in accordance with the law
• Ensuring the continuing good standing of client companies by ensuring all company law and contractual requirements are complied with
• Build, develop and maintain partnerships with cluster contacts

Tasks 

• Review board minutes, prepare complex board packs, including agenda, related minutes, agreements and documentation.
• Train, coach and support the team as and where required
• Maintain and review board/filing trackers
• Ensure legal and regulatory compliance
• Ensure prompt follow-up and timely execution of client requests
• A point of contact for daily operations on complex clients
• Coordinate deliverables for junior team members, working closely together with (Assistant) Managers
• Assist with the audit process Attend board and shareholders meetings, preparing related minutes, IQ-EQ service agreements and documentation.
• Review board minutes of more junior team members
• Prepare and review RCS, RBO, EMIR and general documents
• Understand fee agreements and identify out-of-scope services
• Coordinate with 3rd parties and support/remote functions
• Review of bank account opening forms

Specific Duties & Responsibilities

1.  Market Segment – Construction Systems (VisMin):
   1. Infrastructure - construction involves building and development of essential systems and structures such as roads, bridges, railways, airports, water supply systems, sewage and drainage systems, and power grids and similar facilities necessary for transportation, communication, water, and energy distribution; mainly reached and captured through key project management (KPM) approach.
   2. Residential - construction involves building and development of housing structures, including single-family homes, multi-family residences, townhouses, condominiums, and apartment complexes; mainly reached and captured through key account management (KAM) approach.
   3. Commercial - construction involves the building and development of structures intended for business use, such as office buildings, retail centers, warehouses, hotels, and industrial facilities; mainly reached and captured through key project management (KAM) approach.

Product Categories:

To lead sales and promotion of the following product categories:

1. Refurbishment – includes repair, strengthening, and protective solutions for concrete structures, such as repair mortars, shrinkage compensated high-strength grouts, anchoring adhesives, protective coatings, corrosion control, and structural strengthening systems.
2. Waterproofing – cover all technologies used for below, and above-ground waterproofing: flexible membrane systems (polymeric sheets, fully bonded membranes, modified bitumen sheets), liquid applied membranes, joint waterproofing systems (waterstops, swelling profiles, adhered tapes), waterproofing mortars, mortar admixtures, and injection resins and grouts.
3. Roofing and Flooring – full range of flat roofing systems such as thermoplastic and bituminous membranes as well as liquid-applied membranes including insulation and accessories offered for new buildings and roof renovation; liquid applied floor finishes and cementitious underlayment to protect, prepare, upgrade and finalize floor surfaces.
4. Sealing & Bonding – wide range of high-performance and durable sealants, adhesives, tapes, and spray foams for the building envelope, interior finishing related infrastructure construction.
5. Building Finishing –encompasses ceramic tiles and natural stones installation, insulated facade systems, protection and decoration systems, as well as interior wall finishing so long as applied in infrastructure construction.

Concrete and Industry products are out of scope for this role. Leads and opportunities discovered for these products are to be endorsed to proper sales team or business unit.

Sales Geographical Territory:

The role oversees sales activities and revenue generation nationwide for construction systems for Visayas and Mindanao area. Pipeline of projects within area must be monitored, developed and captured through regular sales territory mapping, product positioning, project management and channel partnering.

Islands of Visayas and Mindanao are out of scope. Sales leads and opportunities discovered as originating from such area, directly or indirectly (through distributors) must be endorsed to the appropriate business unit or sales team.

For clarity, the place of construction site dictates the geographical territory. This is regardless of the location of client, contractor, applicator or distributor base of operations and/or head office location.

Sales Channels:

The role manages a good balance of business sourced from a variety of sales channel to maximize revenue potential, optimize profitability and reduce risks in sales activities. The ratio of revenue among channel shall be determined by Senior Management in alignment with long-term strategy.

1. Direct – maintain direct business relationship with customer groups whenever beneficial and strategic for purpose of capturing sustained revenues and profits in both short and long-term basis, as the business condition requires. See below priority group:
   1. multinational accounts – large international companies where Sika has prior business and/or regarded as key accounts (e.g. Oceana Gold, Shimizu, Sumitomo).
   2. main contractors of civil engineering / infrastructure – involved in erecting bridges, tunnels, dams, power plants, roads, harbors, airfields, etc.
   3. specialized civil contractors – involved in strengthening, concrete repair, pre-stressing, grouting, structural bond and rail fixing.
   4. specialized infra waterproofing contractors - contractors waterproofing tunnels, dams, channels, railways, airports, etc.
   5. specialized applicators – involved in installation of roofing and flooring using special materials to suit special requirements and conditions (e.g. enhanced sealing, waterproofing, hardening, etc.)
2. Distribution – engage business with distributors to ensure steady supply of materials to other end-users with small and infrequent material requirements, with very short lead time to fulfill order and with unknown financial capacity. See below priority group:
   1. project distributors – other distributors engaged in reselling materials directly to large construction projects, mainly to general contractors, civil contractors and specialized contractors.
   2. dealer merchants – major part of sales of building materials / construction chemicals to professionals such as contractors, craftsmen, special applicators.
   3. floor covering and roofing dealers – specialized channel for floor covering like tiles, parquet, soft floors; specialized channel for roofers, both inclined as flat roof with major part of sales is roof tiles or membranes (liquid or felts).

Sales Management:

1. Sales Planning and Strategy
   1. Formulate and implement effective sales strategies tailored to the assigned market segments, aligned with the company growth initiatives.
   2. Identify and target potential markets to expand the customer base and increase market share in collaboration with the product managers.
   3. Set and achieve sales targets, goals, and KPIs in line with the company's business objectives.
   4. Collaborate with marketing team for comprehensive market research to stay informed about industry trends, customer needs, and competitive activities.
2. Customer Relationship Management
   1. Ensure customer information is regularly captured and logged into the CRM system – Salesforce. This includes contact information, projects, opportunities, quotes, complaints and similar related activities.
   2. Target potential customers through various sales activities and marketing events in line with strategies of keeping direct customer (civil contactors, industrial applicators, specialty contractors) as well as project distributors.
   3. Ensures customer satisfaction by regular meetings particularly with preferred customers, providing them support, attending to inquiries and building relationship.
   4. Gather and analyze customer feedback to improve products, services, and sales approaches. Address customer satisfaction gaps in the annual customer satisfaction survey.
3. Sales Team Organization and Leadership
   1. Organize the sales team by region, product line, customer type, or other relevant criteria to ensure optimal coverage and efficiency.
   2. Clearly define the roles and responsibilities of each team member to ensure alignment and accountability.
   3. Establish clear metrics to measure sales performance, such as revenue, sales efficiency, conversion rates and pipeline maintenance.
   4. Lead, mentor, and motivate the sales team to achieve individual and team sales targets.
   5. Monitor and evaluate the performance of the sales team, providing regular feedback and coaching.
   6. Provide feedback and insight about compensation, incentives to motivate the sales team.
4. Sales Training and Development
   1. Own the onboarding program to ensure new hires are equipped with the knowledge and skills needed to perform effectively.
   2. Collaborate with HR for continuous development of the sales team’s product knowledge, sales techniques, and industry expertise.
   3. Ensure mentoring and coaching through keep regular one on one meetings to offer feedback and guidance to improve performance and address skill gaps.
5. Sales Operations and Processes
   1. Ensure sales forecast accuracy. Provide regular sales bridge analysis, product forecasts, pipeline projections based on historical data, market trends, and sales pipeline analysis.
   2. Generate regular reports on sales activities, performance, and outcomes for senior management and stakeholders.
   3. Collaborate with Marketing and Target Market team in areas of product management, product promotions, product complaints, route to market strategy, pricing positions, product initiatives/promotions, product line simplifications, slow moving/obsolete inventories, product profitability improvements and other similar activities.
   4. Collaborate with Technical team in design and specifications, bill of quantities, engineering drawings, product complaints, mock-up demonstrations, mix designs and similar technical activities to be carried out to satisfy customer requirements.
   5. Collaborate with customer experience teams to standardize and optimize the sales process from lead generation to closing.
   6. Provide feedback and secure buy-ins from the sales team on initiatives on sales automation tools and process improvements projects.

Key Result Area:

1. Opportunity Pipeline – maintain a healthy pipeline of construction project leads and opportunities. Sufficient volume must be met in relation to conversion rates. Balanced distribution of construction stages (tender, demos, mock-up, commercial, etc.) must be managed. Accurate and up to date information is logged in Salesforce.
2. Sales – lead the sales team assigned to achieve monthly, quarterly and annual targets without compromising valuable customer relationships and in strict compliance with employee handbook and applicable laws.
3. Key Initiatives – lead the sales team to focus on year-on-year short term and long-term growth initiatives as provided by Senior Management. Proactively provide risks analysis, countermeasures and alternative options to attain objectives.
4. Profitability – protect material margins by understanding price positioning, monitoring of pricing decisions and adherence to value-based selling methodology. Implement year on year price increases.

1. Credit Collection – implement working capital goals by ensuring new customers has financial capacity and in good credit reputation. Manage existing customer to respect credit terms and collection policies. Provide clear and verifiable information for purpose of credit decisions.
2. Sales Forecasting – adhere to guidelines and deadlines provided by product managers and supply chain department. Actively engage in root cause analysis of forecast inaccuracy to fix gaps where team member is responsible.
3. Customer Engagement Events – encourage participation and cooperation among team members and key account customers specific to marketing initiatives such as ground events, market analysis, technical forums and similar activities.

Other Matters:

1. Adherence to the Sika Philippines, Inc.’s established Quality & Environmental Management System and Quality Policy.
2. Actively participates in all Sika Philippines, Inc.’s projects regarding quality and environment and fully supports and acts in accordance with the company policy.
3. Ensures that the Quality and Environmental Management System is understood.
4. Comply with necessary ISO procedures in accordance with ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
5. Strictly complies with company policies, systems and procedures, work rules and regulations

The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.

Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia by answering their queries, preparing the required documents and completing the generation of the contract draft you will be responsible for:

• Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively
• Data entry and drafting the contract according to our standard procedure
• Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines
• Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation
• Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer
• Calculating fees, taxes and other financial assessments relevant to property settlement for review

We are seeking a talented and creative Graphic Artist to join our dynamic team in Lapu-Lapu City, Philippines. As a Graphic Artist, you will:

• Create innovative designs for print and digital media, including marketing campaigns, social media, and promotional materials
• Collaborate with cross-functional teams to understand project requirements and generate creative concepts
• Develop and maintain brand consistency across all design materials
• Design layouts for various marketing collateral, including brochures, flyers, and presentations
• Manage multiple projects simultaneously while meeting tight deadlines and staying current with design trends
• Retouch and manipulate images to enhance visual appeal

• Lead the team of developers, align technical direction, and provide leadership, support, and motivation
• Work with the Product Owners to develop provided user stories
• Work with the Solution Architects in designing technical solution to a specific set of business requirements within the framework defined by the Enterprise Architecture
• Liaise with team members, Delivery Leads, and Product Owners to ensure projects are completed to standard
• Oversee deployments/new releases and ensure that they are aligned with the product roadmap
• Advise the Delivery Leads, Product Owners, and the team regarding the technical implementation of the project
• Work with the App Support team to address system issues
• Document system design and programs specifications in technical design document
• Review code and ensure that the best practices and coding standards are implemented in the project
• Identify and remove bottlenecks that impede the progress of Sprint
• Solve issues and develop workarounds and alternative solutions
• Keeping up-to-date with industry trends and developments

Qualifications:

• Possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
• Experience in Agile/Scrum process, language, and ceremonies.
• Experience in using Java and Spring/SpringBoot
• Experience in using relational databases (e.g. Oracle)
• Solid knowledge and experience with continuous integration and continuous delivery tools.
• Solid understanding of API, microservice, and integration concepts and technologies, such as REST, JSON, XML, message queues
• Experience in leading development teams
• Excellent analytical, technical, diagnostic, and troubleshooting skills
• Proven ability to solve problems creatively

• Ability to communicate ideas clearly and respond in a timely manner
  
  Preferred Requirements:
• Knowledgeable in using AWS, Red Hat OpenShift Container Platform, or any other public cloud platform.
• Experience in Cloud Native Infrastructure, DevSecOps, and Microservice Architecture
• Experience in deploying apps to App Store and Play Store
• Experience in using modern JavaScript frameworks (e.g. ReactJS)
• Has a background on backend, web, and mobile application development 

• Lead the design, development, and implementation of Appian-based applications.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to a team of developers.
• Ensure best practices in Appian development and deployment.
• Conduct code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve technical issues related to Appian applications.
• Stay updated with the latest Appian features and industry trends.
• Coordinate with cross-functional teams to ensure seamless integration of Appian applications with other systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5 to 10 years of experience as an Tech Lead or Appian Developer respectively.
• Strong knowledge of Appian BPM (Business Process Management), SAIL (Self-Assembling Interface Layer), and Appian plugins.
• Experience with Appian integration using REST, SOAP, and other APIs.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Appian certification is a plus.
• Banking related experience is a plus.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Service Owner- CIT Monitoring Center

Job Description

We are seeking a dynamic, transformational Service Owner to join the Corporate IT  Monitoring Center. The Service Owner has a pivotal role within the End User Support organization, responsible for the strategic direction, performance, and continuous improvement of services provided by the Service Desk Team. This role is essential in ensuring the services align with business vision, drive strategy and deliver significant value to stakeholders.

Key Focus Areas

The ideal candidate should be passionate about: 

• Transformational Leadership - Drive transformational change within the service by identifying and implementing innovative solutions that address evolving business needs.

• Service Efficiency - Oversee the efficient operation of the service, ensuring optimal performance and swift resolution of any issues.

• Continuous Improvement - Drive continuous improvement initiatives to enhance service quality, informed by performance data and stakeholder feedback.

• Automation/Self Services – Be passionate about automating and simplifying process and drive a culture of self-services

• Strategic Alignment - Ensure that the service's strategic direction is closely aligned with the organization's goals and objectives.

• Stakeholder Engagement - Maintain strong relationships with all stakeholders, ensuring their needs are met and expectations managed.

• Risk Management - Proactively identify and mitigate risks to ensure uninterrupted service delivery.

Key Responsibilities:

The Service Owner will drive transformational change within the services provided, ensuring it evolves to meet future business needs and technological advancements.

• Service Transition - Manage the transition or intake  of new or changed services into the operational environment, ensuring minimal disruption to existing services and operations. Identify and manage risks associated with the service, ensuring that any potential issues are mitigated before they can impact the service. Track volume/issues of services transition

• Service Operation - Oversee the day-to-day operation of services, ensuring they meet agreed-upon service levels and performance targets. Ensure that the service is delivered effectively and efficiently. Responsible for any issues that arise and must ensure that they are resolved in a timely manner. Responsible to run Operational Reviews.

• Capacity and Demand Management - Define and manage capacity and demand for the services in a way that anticipates future growth and transformational needs. Ensure the service can scale efficiently to meet changing organizational demands.

• Service Improvement - Continuously monitor service channels and review performance metrics to identify transformational opportunities for improvement. Leverage data analytics and data insights to drive OKRs (Objectives and Key Results) that enhance service quality and effectiveness.

• Stakeholder Management - Engage with and manage relationships with End User Support, Business Partners, and Business stakeholders involved in the service, ensuring communication and collaboration. Ensure stakeholder needs are anticipated, met, and expectations are managed throughout the service lifecycle.

• Risk Management - Identify, assess, and manage risks associated with the service, with a focus on transformational risk mitigation strategies. Ensure that potential issues are proactively addressed before they impact service delivery.

• Compliance - Ensure the services comply with all Corporate Key Controls, and organizational policies, ensuring the service remains fully compliant.

• Collaboration - Collaborate with peer stakeholders across other End User Systems operations engineering functions to drive improvements.

• ITSM Expertise - Lead transformational initiatives to improve ITSM practices within the organization and provide guidance on best practices.

• Budgeting and Cost Management - Ongoing transformational approach, seeking cost-saving opportunities while maintaining or enhancing service quality. Monitor financial performance to ensure alignment with organizational goals and recommend adjustments as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

PRIMARY RESPONSIBILITIES

As a member of the team in our Global Business Solutions (GBS) center, conducts data processing in the analysis of EHS matrix samples in chemical lab. In particular, validates, calculates and reports lab results to strict quality and ethical standards.

REPORTING LINE

Operational direct reporting to Affiliate lab manager or supervisor; administrative accountability to GBS Supervisor.

SPECIFIC RESPONSIBILITIES

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Performs various data processing functions, including laboratory data calculations and integrations, quality control checks, LIMS entries, and other data management functions as required.
• Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.
• Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable.
• Keeps Affiliate Manager, GBS Supervisor and any other key Affiliate personnel informed immediately of all operational issues, including:
  • Personnel matters affecting performance,
  • Failure to meet turnaround requirements,
  • Failure to meet ISO17025, country certifications and assigned SGS lab standards where applicable,
  • Inconsistencies in quality control procedures so they may be rectified immediately,
  • Additional training requirements identified.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
• Maintains a working knowledge of all required analytical procedures in the section.
• Looks for efficiency gains in your section by being aware of new technologies and reviewing existing procedure.
• Able to respond to technical queries.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensures work area in GBS is kept clean and presentable at all times.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS QHSE and HR policies and procedures.

This role provides administrative support for various tasks, such as basic scheduling, travel arrangements, expense reporting, invoicing, purchase orders, and general assistance to one or more managers within a group, office, or business unit. Familiar with a variety of the field's concepts, practices, and procedures. Works under moderate supervision. This role requires the skills and ability to partner with leaders on confidential matters and communicate effectively and appropriately with internal resources, clients (where applicable), and other parties in a global and virtual working environment.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Managing shared mailboxes including but not limited to email correspondence and basic scheduling.
• Prepares, generates, and maintains reports, spreadsheets, presentations, and other necessary documents as required, in response to and in anticipation of the department’s needs.
• Prepare, review, submit, and track expense reports for reimbursements.
• Enter, track, coordinate, and process departmental invoices for payment.
• Updates and secures Salesforce data to ensure accuracy, completeness, and usability for business operations.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Reroute documents to other approvers when necessary.
• Conduct online research or other types of research for onshore partners..
• Answering customer inquiries, maintaining client records, performing research on financial products such as stock investment, and providing administrative support to the stakeholders as needed.
• Preparing and/or monitoring compliance and/or correspondence requirements
• Processing Certificate of Insurance and ensuring correctness of data. (COI)
• Process travel bookings such as air, land, hotel, and other necessary bookings suitable to stakeholders' needs.
• Virtual coordination with suppliers and vendors.
• Maintain the SOP/DTP of current processes and assist with documentation updates as required.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of Team Lead.

• Knowledge in bar drinks and menu creation
• Manages the stocks and setup for the bar in line with brand standards
• Can handle bar operations and people management
• Promotes the bar's full range of products

The Executive Support Administrator directly supports the Director of Financial Operations, and the Sales & Bids team while assisting with other office administrative responsibilities, as needed. The Exec Support Administrator role will include providing support to our managers and employees, assisting in daily office needs, and managing general administrative activities. The Exec Support Administrator's responsibilities include coordinating travel and meeting arrangements, preparing PowerPoint presentations, and maintaining appropriate filing systems. The person in this role will possess excellent oral and written communication skills and be able to organize their work using tools, such as MS Office.  

Responsibilities:

• Provide routine administrative support such as diary management, including monitoring time-sensitive responses and/or deadlines that require follow-up 
• Global travel coordination including visa applications, flights, accommodation, and airport transfers 
• Coordinate and support offsite meetings including caterers, team dinners and team-building activities  
• Process expenses, and purchase orders and deal with accounting-related issues  
• Complete ad-hoc projects on an as-needed basis 
• Maintain annual leave roster for the Sales & Bids team  
• Develop strong relationships with the company’s Executive Assistants 
• Ad-hoc: Support the EMEA / APAC VP Executive Assistant as and when required  
• Other administrative duties, as assigned 

Job Title: Kitchen Drafter and Designer - Compusoft Winner Design Software

Job Type: Full-Time/Fully Remote

Work Schedule: 9:00 am to 5:00 pm EST (Monday - Friday)

We are currently looking for an experienced Kitchen Drafter and Designer with proficiency in utilizing Compusoft Winner Design Software. The Designer will be responsible for creating detailed designs and plans for kitchen spaces that meet clients' functional and aesthetic needs. The ideal candidate has a strong eye for detail, proficiency in design software, and a passion for creating beautiful, functional kitchens.

Key Responsibilities:

• Create detailed kitchen designs and layouts using Compusoft Winner Design Software.
• Develop 2D and 3D renderings to help clients visualize their new kitchen space.
• Design cabinetry, countertops, lighting, and other kitchen elements that align with the client’s vision and needs.
• Use design software to create accurate, detailed drawings and renderings.
• Stay updated on the latest trends in kitchen design, materials, and technologies.

• Minimum of 3 years of proven experience in kitchen design and drafting, with a strong portfolio of completed projects.
• Proficiency in Compusoft Winner Design Software.
• Strong understanding of kitchen design principles, materials, and construction methods.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Attention to detail and a commitment to delivering high-quality designs.

• Weekly Pay
• Work From Home Opportunities
• Easy Hiring Process

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities.

The data engineer will play a crucial role in setting up the foundations in making this happen - from creating real-time data ingestion infrastructure pipelines to designing best-in-class data models as well as developing automated reporting bots.

What you’ll be doing:

· Develop, maintain, and secure Angkas’ real-time data infrastructure.

· Design data model architecture for analytics ease-of-use.

· Automation of reporting and integration with Technology production systems.

· Engage with stakeholders to understand business requirements and technical specifications..

• Bachelors degree in Math, Computer Science, or Statistics.
• At least 3-4 years of experience.
• Expert-level SQL and Python skills.
• Experience in Google cloud technologies and services. Other cloud experience can be considered.
• Experience working in a startup tech company.