The Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions 

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets
• Manage multiple types of complex configuration requests in support of client and Visa initiatives. This involves the coordination and prioritization of resources from various teams, and new processes to be developed based on committed and tight deliverable dates

Client Engagement & Support

• Provide initial consultation and guidance on clients’ requests and needs
• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact
• Participates in on-call rotation for event management serving as escalation and resolution contact point for both internal and external clients
• Attends project kick off meetings with client and Visa project team
• Provide responsive, accurate, and timely communications to internal and external stakeholders

Systems Management

• Review, research, and analyse each client configuration request in detail to ensure completeness and accuracy
• Ensure execution of all deliverables including ownership of implementation requests
• Prepare accurate estimation and processing of billable tasks
• Provide problem resolution support for production and testing configuration changes
• Provide 24 x 7 support for escalated inquires related to client configuration changes
• Evaluate incidents and document/share lessons learned with teams

Team Support

• Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills
• Assess operational opportunities to increase service quality or efficiency within department
• Proactively identify, recommend and execute on agreed opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction
• Acts as a subject matter expertise (SME) within CCM and within company as it relates to client configuration set ups
• Ability to demonstrate subject matter expertise and knowledge specific to clients’ system and processing set up from a technical and/or operational perspective
• Act as on-call point of contact for activities that require CCM’s assistance outside of business hours. This may be in support of an external client or internal issue. For example, be available after business hours in the event a system or edit job fails and requires changes to avoid client impact on the committed date
• Facilitate and lead internal meetings, as applicable

General

• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing)
• Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable
• Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications. The Consultant provides the second review/approval for complex and large project initiatives (i.e. major client brand conversion)
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments
• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations)
• Develop and contribute to department processes and procedures

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to: interview scheduling, onboarding, worker assignment management, time and expense management and off boarding.
• Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers and other partners via face-to-face meetings, email and phone.
• Conduct research and analysis to resolve client’s or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.

 “LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES”

Work Hours   : M - F, 8:00am-5:00pm, CST/ 9:00pm - 6:00am, PHT

Holidays   : TBD

Salary    : 1000 - 2500 USD

About the role:

We’re on a lookout for a Creative Content Quality Analyst who will be responsible for meticulously reviewing and enhancing the quality of our content.

Duties and Responsibilities: 

• Review the accuracy of content, verifying the information is up-to-date, and cross-referencing it with established standards and reference files.
• Ensure proper structure and consistency of copies in each piece of content.
• Thoroughly check grammar, punctuation, and spelling errors to maintain content quality.
• Ensure the tone of the content aligns with the established tone for each product.
• Confirm that images and multimedia elements are relevant to the content.
• Produce batch text copies based on a set copy for content creation.
• Coordinate with project managers, designers, and editors to address issues raised during quality assurance.
• Monitor the resolution of issues and ensure deadlines are met.

Minimum Requirements: 

• 5+ years of experience
• high attention to details
• Strong writing and editing skills.
• Proficiency in research and the ability to handle creative projects.
• Exceptional attention to detail.
• Familiarity with creative content review processes.
• Familiarity with creative software applications

Must have:

• Figma
• Notion

At BreederDAO, we are seeking a talented and experienced Senior Game Server Engineer to join our team. As a Senior Game Server Engineer, you will be responsible for developing, maintaining, and optimizing game server systems for our innovative projects in the metaverse. You will work closely with the game development team to ensure seamless integration of server-side functionality and provide technical leadership in building high-performance and scalable game server architecture.

Responsibilities

• Design, develop, and deploy high-performance game server systems
• Collaborate with game developers to define and implement server-side game features and systems
• Optimize game server performance and scalability
• Ensure the security and stability of game server systems
• Troubleshoot and resolve server-side issues and bugs
• Maintain and improve deployment processes and tools for game server infrastructure
• Stay up-to-date with emerging technologies and industry trends in game server development
• Provide technical guidance and mentorship to junior engineers
• Other duties as assigned

• 5+ years of professional experience in game server development
• Proficient in Unreal Engine stacks and Unreal Engine server deployment
• Strong proficiency in one or more programming languages for backend development (e.g., C++, Python, Java)
• Deep understanding of network protocols, multiplayer architecture, and game server frameworks
• Experience in designing and implementing scalable and highly available game server systems
• Experience with cloud-based platforms and services (e.g., AWS, Google Cloud)
• Knowledge of database technologies and server-side persistence
• Excellent problem-solving and debugging skills
• Strong communication and collaboration abilities
• Bachelor's degree in Computer Science or related field (or equivalent work experience)

• HMO
• Work From Home
• Tokens
• Leave Credits
• Training & Development

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Digital Marketing Executive

Work Hours: M-F; 9:00 AM-5:00 PM UK Time/5:00 PM-1:00 AM PH Time (Can be flexible moving forward)

Salary: 800-1,100 USD per month

Duties and Responsibilities:

Email Marketing:

• Plan, develop, and execute email marketing campaigns to promote our courses, programs, and fundraising initiatives.
• Create compelling email content, subject lines, and calls-to-action to maximize engagement and conversion rates.
• Monitor and analyze email campaign performance, tracking key metrics such as open rates, click-through rates, and conversions.
• Implement improvements based on data-driven insights.

AdWords Management:

• Manage our Google AdWords account, including keyword research, campaign setup, ad creation, and bid optimization.
• Continuously monitor and optimize ad performance to improve click-through rates and return on ad spend.
• Conduct A/B testing to identify the most effective ad variations and landing pages.

Social Media Management:

• Develop and execute social media strategies across multiple platforms, including Instagram, Twitter, LinkedIn, Facebook, and TikTok.
• Create engaging and shareable content to drive brand awareness, engagement, and follower growth.
• Monitor social media channels, respond to inquiries and comments, and proactively engage with the community.
• Stay up to date with social media trends, algorithm changes, and best practices.

Content Creation:

• Generate high-quality content, including graphics, images, and videos, for use across various digital channels.
• Create and edit compelling reel videos for Instagram and TikTok, showcasing our work and impact.
• Design visually appealing graphics for social media posts, the website, and promotional materials.
• Collaborate with the team to develop creative ideas and concepts for content that aligns with our brand identity and objectives.

• Minimum 2 years of relevant experience.
• Above Average to Excellent written and communication skills; minor accent is acceptable.
• Tools: Instagram, Twitter, TikTok, MailChimp, Canva, Google Ad Words (must have), and Google Ad Grants (big plus).
• Proven experience in digital marketing, specifically in email marketing, AdWords management, and social media management.
• Proficiency in using email marketing tools, AdWords platforms, and social media management tools.
• Strong knowledge of best practices for email marketing, including segmentation, personalization, and automation.
• Familiarity with social media platforms, algorithms, and content optimization techniques.
• Experience in creating engaging social media content, including reels videos, and graphics.

Personality/Attitude/Culture Preference:

• A quick learner who can quickly grasp the landscape of education in the UK and has an understanding of who they're marketing to.
• Creative flair and attention to detail when designing graphics and videos.
• Passion for the performing arts (big plus) and a commitment to the mission and values of our charity.
• Analytical mindset with the ability to interpret data, draw actionable insights, and optimize marketing strategies accordingly.
• Self-motivated, results-oriented marketing professional with a passion for creativity and community engagement.

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Inventory Planner

Work Hours (Client) : M-F, 8 am to 5 pm, EST

Work Hours (MNL) : M-F, 8 pm to 5 am, Philippine Standard Time

Pay Range : $1,000-1,600 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Develop and maintain seasonal plans from demand through to net sales, incorporating margin, returns, and transfer impacts to all channels within the company, pre-season, and in-season,
• Create and maintain item/SKU forecasts for all items within assigned divisions,
• Collaborate with the Product Management team: new item forecasts, seasonal buys, and data analysis
• Create and review weekly inventory buys
• Analyze seasonal results of key metrics providing highlights and action items
• Review product performance, recommend, and take actions on forecasts, buys, inventory balancing, chasing to fill orders, or reviewing pricing/markdowns, 
• Analyze and review the life-cycle of the products, or colors, with recommendations and actions to close out items and sell-through inventory to growth opportunities,
• Create vendor projections by season and communication with vendors,
• Understand manufacturing and each vendor's capacities, lead times, MOQs, and ability to adjust production to balance inventories,
• Communicating with internal partners and external vendors
• Advocate for financial disciplines and inventory efficiency while working with the product manager and department managers,
• Collaborate with merchant partners to create optimal demand forecasts that maximize results through replenishment and align with the merchandise strategy,
• Proactively seek opportunities to drive replenishment and improve item performance
• Perform analysis and influence decision-making to improve replenishment sales and inventory results that complement the total assortment
• Maintain attributes and default settings in forecasting and item set-up tools,
• Special projects as requested
• Goals include driving demand, inventory turnover and in-stock goals, forecast accuracy, and profitability goals. 

• At least 2 years of experience
• Proficiency in Microsoft Excel, including proficiency with Pivot Tables and formulas. 
• Working knowledge of Microsoft Access 
• Familiarity with Click Up or other project management software 
• Familiarity with Promethean Planning and Budgeting or other planning software 
• Strong written and verbal communication skills 
• Superior problem-solving and analytical skills along with the ability to make decisions, often with limited data 
• Ability to multi-task, prioritize, and adapt to changes quickly 
• A high degree of attention to detail, accuracy, and quick-to-learn 
• A quiet, dedicated space from which to work remotely.  
• Takes initiative, positive attitude, eager to help team-mates
• Eastern time zone availability (8:00-5:00 p.m.) 
• PC is required for access to our software 

Location: Philippines, 100% remote work-from-home position (You must permanently live & have the right to work in the Philippines to apply for this position)

Pay Rate: $4 USD per hour 

Contract: 12-month contract with an extension highly likely - Self-employed contractor. Responsible for own taxes. No benefits. 

Hours of work: 37.5 hours per week - The hours can be worked Monday-Sunday flexibly (Must be available to attend production meetings regularly)

First things first! What is Twinkl? What is Twinkl’s mission?

Twinkl is here to “help those who teach.” It's what brings us to work every day. We're proud to create educational resources that can be used at each step of a child's learning journey.

Our award-winning resource collection - created by teachers for teachers - provides unlimited supplementary digital and printable teaching resources at an unbeatable value. 

We have over a million resources, and new content is added every day. Don’t see what you need? Just ask! We make bespoke resources for our members as part of our world-class customer service promise to help those who teach. 

We support educators and children across Poland and around the world, and we’re committed to transforming lives through education.

Whoever you are, whatever you teach, Twinkl is here for you!

The role

Your time will be spent working on Twinkl Philippines’ social media platforms, building meaningful relationships within our communities and engaging with these communities to facilitate a culture of celebration and support. You will also be required to create simple engagement posts, reply to comments and grow our community following. You’ll be able to use your creativity to showcase our current Twinkl resources and products in inspirational ways to our followers.  

If you’re passionate about marketing, communication and helping those who teach, we’d love to hear from you! 

Who are we looking for?

We're looking for a teacher, or somebody with experience within the education system in the Philippines, who knows the challanges our customers face and can engage in discussion around what teachers need. You should also be a natural marketeer who can spot and execute opportunities each day, with experience managing/posting content on social media platforms and is a strong communicator.

Your weekly activity could include:

• Maintaining the Twinkl Philippines social media groups
• Responding and engaging with members of our social media channels through posts, webinars, live and other means of social media activation.
• Interacting with customers on social media platforms, being the voice of Twinkl and offering advice and support where needed
• Sharing Twinkl resources and using your expertise to advise our followers
• Developing and building relationships within our communities 
• Creating quick engagement posts and quick content
• Reaching out to members in other groups and directing them back to our communities
• Outreaching to other groups, influencers and partnerships
• Developing innovative ideas for marketing campaigns and projects 
• Developing new ways to engage and grow different social media platforms
• Building up the social media channels and increasing our following
• Copywriting for social media feed posts
• Scheduling content for publishing
• Gathering insights from our community to share with your team

To succeed in the role, you will:

• Be able to spot and execute opportunities consistently - each and every day
• Be a fantastic communicator who thrives when working in a close-knit team.
• Have excellent spelling and grammar.
• Be able to create marketing campaign visuals to show how Twinkl can truly help those who teach
• Be passionate about using social media to create strong and supportive communities. 
• Be able to work under own initiative with minimum supervision but also as part of a team
• Be organised and adaptive, able to work to tight deadlines and manage your time effectively.
• Be able to work collaboratively

In this role, you gain:

• Experience of working in a fast-paced environment
• Opportunities to show innovation and work on self-directed social media projects
• Opportunities to develop graphic design skills for producing social media content 
• Experience working with Facebook, Instagram, TikTok, Twitter, Pinterest and having the opportunity to create new marketing channels on platforms we haven’t explored yet. 

You’ll work with:

You’ll be part of Twinkl Philippines, a fast-growing and dynamic team that focuses on developing the Philippine market within Twinkl. 

We're interested in anyone who meets one, or a combination of the following: 

• A teaching degree or similar experience is a plus, but having an understanding of what educators need is the most essential
• You have an experience in making marketing and social media collaterals and posts (primarily through Canva)
• You have experience in marketing or running your own social media accounts.
• You have previous experience running social media channels for a small business. 
• Willing to be flexible around working times. Being able to work half your working week during weekends and evenings. Hours can be agreed upon between you and your line manager to work office hours.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. 

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here are some of the things that make Twinkl a great place to work:

• A friendly, welcoming, and supportive culture. We believe work should be fun, and we always put people before the process. 
• Flexible work-from-home positions.
• Diversity, inclusion, and belonging. Our Employee Network Program includes working groups for LGBTQ+, People of Color, Disabilities (visible and invisible), Women in Tech, and Working Parents. 
• Continuous Professional Development (CPD). Our ever-evolving program includes monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats, and mentoring. 
• Collaboration across continents! You’ll plug into a global team working to help improve the lives of educators around the world. 

Twinkl is proud to be an Equal Opportunities Employer. We celebrate diversity within all of our teams and are committed to continuing to build an inclusive workplace for all. If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

Position : Data Entry

Work Hours (Client) : 8am to 5pm PST | M - F

Work Hours (MNL) : 12am to 9am PST | M - F

Holidays :       PH regular and special holidays

Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Incentive : This role will have a quota in a given week (TBD with the client) and incentives will be provided for exceeding the quota to reward high-quality work and efficiency

Company/Client Overview:

Company is a Los Angeles-based intelligence platform that helps biopharma companies & investors make better decisions by automating manual processes and allowing them to run novel analyses. Today, biotech analysis is a cumbersome, limited and error-prone process despite significant investment hinging on their output. Sleuth will be building the infrastructure upon which more rigorous analyses & data aggregation will be built, changing the way that diligence & research is done in the bioeconomy. 

Duties and Responsibilities:

1. Data Entry:

• Enter and update clinical trial information into designated templates / spreadsheets.
• Ensure accuracy and completeness of data, adhering to established standards and guidelines.

Research:

• Conduct thorough desktop research to gather relevant information
• Leverage public & proprietary resources, including clinicaltrials.gov, PubMed, PDF reports and databases

Quality Assurance:

• Perform quality checks on entered data to identify and correct any discrepancies.
• Collaborate with cross-functional teams to ensure data integrity and consistency

Minimum Requirements:

• Bachelor's degree in a relevant field (e.g., life sciences, data management, information technology) would be a plus
• Virtual Assistant, Admin Assistant, or Data Analyst experience is acceptable as long as with data entry experience
• Experience in data entry or a related role, preferably within the biopharma or healthcare industry is a plus
• Familiarity with clinical trial processes and terminology is a plus
• Strong research skills and the ability to extract information from scientific publications.
• Detail-oriented with excellent organizational and time-management skills.
• Proficiency in using data entry tools and software (i.e. Google Sheets, Excel, Slack, Zoom, Adobe, etc.).
• Ability to set up basic VPN to setup location in the US would be helpful 
• Above Average English Communication Skills

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver with a passion for advanced AI-powered technology? Are you an expert in C#, Angular, .NET, SQL, HTML, JavaScript, and CSS? 

We are seeking a talented and experienced WEB DEVELOPER to join an award-winning and innovative B2B technology company that is fast-paced, and dynamic based in Melbourne, Australia with operations in the US, UK and New Zealand. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February/March 2024. 

ABOUT THE ROLE 

Your role as a WEB DEVELOPER is a crucial position responsible for managing and executing deliverables throughout the entire development cycle. you will ensure the technical feasibility of all customisations and designs, efficiently translating design wireframes into actual code. Your primary focus will be building secure and scalable web applications, optimising them for maximum speed and performance. You will be expected to develop and maintain high-quality user interfaces using the company's standard development frameworks while implementing the latest techniques and technologies to leverage the power of multi-core, multi-thread server environments. Collaboration and communication skills are essential, as you will work closely with stakeholders and end clients to understand and scope project requirements, providing valuable input for ongoing product development. This role presents an exciting opportunity to contribute to innovative web development projects and be part of a dynamic and talented team.  

RESPONSIBILITIES 

WEB DEVELOPMENT 

• Manage and execute deliverables throughout the development cycle, ensuring timely completion and high-quality outcomes. 
• Ensure the technical feasibility of all customisations and designs, translating design wireframes into actual code efficiently and accurately. 
• Build a secure code that complies with the client's developmental security standards. 
• Optimize applications for maximum speed and scalability. 
• Develop and maintain high-quality user interfaces by implementing systems using The Evolved Group's standard development frameworks. 
• Utilize the latest techniques, including parallel processing, to leverage the latest multi-core, multi-thread server environments. 
• Develop reusable code and libraries for future use. 

COLLABORATION AND COMMUNICATION 

• Collaborate with stakeholders and end clients to understand requirements and provide valuable input for the scoping of projects. 
• Contribute to the ongoing development of the group's suite of products, sharing insights and ideas to drive innovation and improvement. 

• Bachelor's degree in Computer Science, Computer or Software Engineering or similar. 
• At least 3 years of relevant experience as a Web Developer, with a strong portfolio of successful web development projects. 
• Proficiency in C#, Angular, .NET, SQL, HTML, JavaScript, CSS, testing and debugging and other relevant web development languages and frameworks. 
• Experience working with Git or similar version control systems. 
• Knowledge of TypeScript, Microsoft Azure, Material Design and W3C accessibility would be of benefit but not essential 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you the recruitment pathfinder with a passion to uncover top talent, optimize pipelines, and create amazing candidate experiences? Do you have experience in recruitment administration?  

If so, we have an exciting opportunity for you to join our valued client, a recruitment agency based in Sydney, Australia. 

We are seeking a TALENT DELIVERY ADMINISTRATOR to polish CVs, craft candidate briefings, schedule interviews, and ensure data integrity. 

This is a full-time role, from 6:30 am - 3:30 pm, Mon-Fri, Dayshift. 

This is a work-from-home position. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The role of a Talent Delivery Administrator is to support the company’s Recruitment Team and Delivery Team in the presentation of exceptional technology candidates to the company’s clients. The career path of a Talent Delivery Administrator can progress into either Lead Talent Administration or to Talent Delivery Specialist role or other specialized admin positions such as Finance and Marketing.  

RESPONSIBILITIES 

• CV Preparation
• Format candidate CVs using Qwilr and PDF to company’s standard timelines and quality.  
• Prioritise CV preparation using P1, P2, P3 framework.  
• Overseeing and responsible for quality of CV prep of other Recruitment Administrators.  
• Marketing  
• Build new Candidate Briefing documents using the company’s research and brief from consultant.  
• Use Canva to update branding and client materials, build presentations, banners etc.  
• Monthly clean-up and organisation of Qwilr folders.  
• Quarterly updates to consultant bios on Qwilr (including gathering testimonials).  
• Creation of new Consultant bios on Qwilr.  
• Recruitment Administration  
• Schedule candidate interviews with the Recruiting Team ensuring a smooth recruitment process as needed.  
• Ensure accurate documentation and information in Vincere.  
• Any other administration tasks in line with the Talent Delivery Administrator role.  
• Company  
• Promote the company’s mission and guiding principles.  
• Adherence to client’s Policies and Procedures.  
• Participate in the review of operational processes and provide ideas.  
• Systems  
• Ad hoc Vincere (database) projects relating to data integrity.  
• Daily formatting check of live ads on company job board and Seek.   
• Monthly data gathering activities for system usage and operations reviews.  
• Communication
• Proactively communicate with everyone in the company 
• Attend and contribute to all team meetings as required. 

• Bachelor’s degree in Business, Human Resource or similar. 
• Minimum 2+ years administration experience  
• Excellent computer skills and ability to pick up new systems with ease.  
• Understanding Qwilr and Canva is ideal or a keen willingness to learn.   
• High sense of urgency and speed of delivery, without compromising on quality  
• Ability to work independently and collaboratively as part of a team, in a fast-paced, complex process-driven industry environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of discretion and professionalism when handling sensitive financial information. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 

• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

The Assistant Business Controller is responsible for all aspects of financial management, including partnership with key stakeholders, manage corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures.

He/she will play a crucial role in identifying and rectifying discrepancies while assisting in the establishment of effective control systems.

He/She plays an important role in supporting the achievement of the company goals and strategic decision-making process by making sure compliance with relevant laws and company rules.

Scope:

- Provide analysis and insight into financial reports to link them to company strategy. Interpret financial information to management while recommending further courses of action.

- Develop and implement effective commercial procedures to ensure that essential operational, commercial, and financial objectives are met.

- Playing key role on FP&A process and work with the MD to create immediate and future strategies for the organization’s planning, investment, and budgeting activities.

- Review past and present data as well as the organization’s projected future financial health to help management craft sound strategies for growth.

- Promote cost management initiatives and efficiencies, including but not limited to implementing and maintaining budgets, analyzing cost drivers, and identifying opportunities to improve operational efficiencies.

- Working with the company financial team to manage company cashflow, enforce internal controls and policies (J-SoX, US GAAP, IFRS, OGR and local GAAP).

- Drive/support ad hoc projects and tasks such as profitability analysis of new product development, business cases, capital investments, systems implementation and projects in Finance, gross margin analytics, management reporting.

Job Requirements:

- Academic Qualification: Bachelor/Master Degree

- Working experiences:

• Extensive working experience in an international commercial environment

• Proven skills in process and compliance management

• Strong accounting knowledge and experiences

• Knowledge of relevant ERP systems (JD Edwards) will be an advantage

• Strong analytical skills

• Excellent and effective communication skills.

• Flexible. able to work under pressure and meet deadlines. Remains flexible to deal with changing business requirements and can manage task variation and prioritize to ensure critical work tasks are completed on time, accurately and completely.

• 4 - 7 years' experience

- Proficient in the English language, both written and verbal

- Industry experience:

- IT skill and literacy: Excellent knowledge in MS office suite

- Travelling Requirements: As required

MedCore Solutions, the healthcare division of Bizforce, is hiring for US Healthcare Recruiters for permanent remote work who can start immediately. As a US Healthcare Recruiter at MedCore Solutions, you will be responsible for finding and recruiting top healthcare professionals for US-based companies. We provide remote staffing in healthcare for revenue cycle management and nursing. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career in a growing industry and improve your skills with an industry leader, we encourage you to apply today! The labor demand in the U.S. healthcare system continues to grow each month and we are seeing a labor shortage at an all-time high. We place Medical Billers, AAPC Certified Coders, Triage Nurses, Patient Services Specialists, Medical Transcribers, Prior Authorization, Medical Records specialists, and all other allied healthcare professionals.

Who We Are

MedCore Solutions is an industry leader in staff augmentation company with a global presence focused on placing highly skilled employees in hospitals and medical facilities. We are committed to delivering the best results for our clients and we ensure a rewarding, respectful, and productive experience for our employees.

Physicians and hospital practice managers understand how difficult it can be to place high-quality service providers at every level of their practice. HR requirements, retention, high turnover, onboarding processes, and training are just some of the challenges that face our healthcare system every day.

We understand the challenges that healthcare professionals face when it comes to hiring, training, and retaining talent. We integrate healthcare professionals into your existing ecosystem and handle these so you don't have to.

Responsibilities

• Conduct end to end cycle of recruitment
• Develop, initiate, and maintain a network of contacts to help identify and source qualified healthcare professionals
• Provide recruiting expertise services to support the business needs of respective clients and make a difference in people's lives by putting them to work in the right industry that matches their qualifications.
• Work closely with US-based healthcare companies to understand their talent needs and develop an efficient strategy to fill those needs
• Review and screen resumes to identify and shortlist best-fit candidates
• Conduct phone and virtual interviews to verify candidate qualifications
• Handle all aspects of hiring, including issuing offer letters and negotiating salaries
• Develop and maintain a strong pipeline of qualified candidates to meet current and future business needs
• Keep records of all candidate interactions and maintain accurate records to track hiring progress

• Strong experience in healthcare recruiting, preferably in the US market
• At least 1 year experience in US healthcare recruiting
• In-depth knowledge of healthcare industry recruitment practices, strategies, and trends
• Ability to work in fast-paced environment and maintain a sense of urgency
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to work independently with a remote team environment
• Familiarity with applicant tracking systems and recruitment databases
• Amenable to work in a graveyard shift
• Can start IMMEDIATELY

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Full-time position - 40hrs/wk

Permanent Weekends Off

Great Company Culture and No Micromanagement

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Graphic Designer

Working Hours: Monday to Friday, 8am-5pm PST

Salary Range: $1,500/month

Key Responsibilities:

• Conceptualize and create designs, layouts, and typography using and protecting our core brand standards and guidelines.
•  Design mock-ups for a large variety of design projects – social media/digital posts and banners, print ads, print collateral, HTML emails, landing pages, blogs, trade show booths, PowerPoint presentations, newsletters, infographics, video editing, and more.
• Proofread, packaged, and preflight final assets for release to internal and external partners.
• Collaborate and brainstorm with the marketing team on content development.
• Follow and protect the integrity of file standards, management, and organization.
• Stay updated on industry trends, best practices, and emerging design tools/software to keep the brand current and competitive.
• Manage and curate digital assets such as photos, videos, icons, and logos.
• Guide best design practices and lead design training sessions for the marketing team.
• Track, analyze, and report the performance of various design projects, making recommendations for improvements when necessary.
• Ensure responsive design across all platforms, ensuring consistency and usability.
• Create and maintain a brand style guide that encapsulates design, typography, color, and content guidelines.

• A bachelor’s degree in design or marketing is preferable.
• 5+ years of experience in design, marketing, or advertising.
• Strong social media and online marketing skills.
• A portfolio showcasing diverse projects and demonstrating a straightforward design process.
• Full working knowledge of Google Drive, Canva, Adobe CC, Microsoft Office, GSuite, and other programs.
• Knowledge of web content management systems like WordPress, Wix, or Squarespace.
• An understanding of SEO, HTML, and CSS is a bonus.
• Understanding of UX/UI design principles.
• High level of knowledge in the printing process, including finishing.
• Experience with luxury clientele.
• Open to receiving constructive criticism and feedback to make necessary adjustments.
• Demonstrated ability to adhere to deadlines and handle pressure without compromising work quality.
• A positive personality and excellent communication skills.

LOOKING FOR FILIPINO CANDIDATES RESIDING IN THE PHILIPPINES

Job Title: Marketing Assistant

Work Schedule: TBD

Salary Range: $800 - $1200

Responsibilities:

• Webinar/Challenge Assistance: Create and manage engaging webinar/challenge registration pages using Wordpress, GoHighLevel, Leadpages, Ontraport, or Clickfunnels; provide live support on Gotowebinar, Zoom, or Everwebinar; coordinate email reminders and sequences.
• Admin Tasks: Handle podcasts, data entry, research, calendar and social media management, Dropbox/Google Drive organization, client onboarding and off-boarding, transcription, proofreading, and customer service.
• Website Support: Manage blog posts, WordPress theme setup, plugin updates and installations, provide technical support, enhance SEO, and conduct website audits.
• Project Management Services: Oversee email/inbox, operations, team, and project management, including website and launch management.
• Launch Assistance: Facilitate course setup using membership plugins, manage automated email schedules, liaise with affiliates and sponsors, create affiliate programs, design promotional materials, and execute social media promotion.
• CRM Support: Master CRMs like GoHighLevel, Infusionsoft, Convertkit, Mailchimp, Ontraport, ActiveCampaign for email broadcasts, campaign setups, data import and cleanup, affiliate program setup, product creation, and order form management.

• Professional working proficiency in English.
• A knack for technology and adaptability to new digital tools.
• Independent and proactive work style, suitable for a remote environment.
• Excellent organizational skills and capability to manage multiple tasks.
• Digital marketing experience, especially in the online education sector, is a plus.

Holidays :  US Holidays

LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES

Position : Executive Assistant

Work Hours (Client) : Monday to Friday; 8am to 5pm (sometimes could be 9am to 6pm)

Occasional Saturdays may be required.

Additional OT may be required to meet project/assignment deadlines.

Pay Range : $1000-$1300/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Luxury furniture/home decor company based out of Toronto Ontario, and have been in business since 1919. 

Our company predominately works with the Interior Designer, Builder and Architect community, and serves the end user through this network of trade.

Our business consists of 5 different banners, Elte Furniture/Accessories, Elte Rugs, Mkt (pronounced Market), Ginger's, B&B Italia/Max Alto + Cassina, each of these banners consists of their own showrooms within the toronto area.

Today 90% of our business is done within the Toronto, we will serve clients in other markets predominately in the US and the Caribbean region in a situation where a Toronto based client owns multiple homes. However it is our aspiration in the next few years to expand our operations into the US through a direct sale model

Duties and Responsibilities:

• Expert in calendar management
• Ability to draft and organize email responses.
• Ability to understand and turn email responses into tangible tasks, and delegate as appropriate.
• Handle incoming calls and correspondence, directing inquiries as appropriate.
• Prepare and edit memos, emails, announcements, presentations, and other documents as appropriate.
• Arrange and coordinate meetings, and events, including preparing agendas and minutes
• Attend meetings to take detailed minutes, and follow up on action items.
• Assist in direct support of six director-level reports.
• Facilitate internal communication within teams
• Support Sales and marketing initiatives, projects, presentations
• Collaborate with sales teams to compile and analyze sales reports and data
• Assist in the development and implementation of marketing strategies
• Coordinate and manage client meetings, including preparation of meeting material
• Maintain inbox, and OneDrive organization to ensure proper filing for accuracy + confidentiality
• Process invoices, expense reports, and other basic accounting functions
• Identify opportunities for process improvement within the department and company
• Stay updated with industry trends to provide insights for sales and marketing strategies.
• Handles special administrative projects and work overflow as required.
• Minor personal task delegation to ensure the VP can focus on business-critical priorities.
• Appointment Management
• Light personal email correspondence
  

Minimum Requirements:

• At least 5-7 years of experience as an Executive Assistant with experience working with Sales team in a B2B or B2C sales environment (must reflect on resume)
• Proficiency with Microsoft Suite, Outlook, Word, Excel, Powerpoint, Teams
• Proficiency with Salesforce CRM Tool, particularly with Sales Cloud
• Experience supporting NA based Executive Teams (more than 1 Person)
• Experience supporting a team
• Proficiency in Excel formulas, pivot tables, data analytics
• Experience leveraging AI tools such as ChatGPT, and DALL.E to work effectively.
• Ability to build/customize GPTs
• Understanding of how to leverage different pre-built GPTs
• How to optimize AI Usage
• Experience with Project Management Tools such as Asana, Trello, Monday
• Knowledge and understanding of how to read and analyze financial reporting, including PnL + Balance Sheet
• Ability to learn additional industry-relevant software and tools (Storis)
• Ability to troubleshoot basic technology issues.
• Experience building presentation decks that are internal and external facing
• Resourceful and fast learner
• Able to respect confidentiality and a high level of discretion.
• Flexible to adapt to changing priorities and business needs
• Exceptional organization and time-management skills
• Strong written and verbal communication skills, as an individual could/will be client-facing.
• Experience working in a sales/retail environment prior to becoming an EA would be an asset.

Technology Requirements

• Have their own PC or Laptop
• RAM Min – 8GB (16GB Recommended)
• Core I5 or better Processor
• Access to own reliable high speed internet

LOOKING FOR FILIPINO OR PH-BASED CANDIDATES

Position : Data Entry and Analysis

Work Hours (Client) : 8am to 5pm PST | M - F

Work Hours (MNL) : 12am to 9am PST | M - F

Holidays :       PH regular and special holidays

Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Incentive : This role will have a quota in a given week (TBD with the client) and incentives will be provided for exceeding the quota to reward high-quality work and efficiency

Company/Client Overview:

Company is a Los Angeles-based intelligence platform that helps biopharma companies & investors make better decisions by automating manual processes and allowing them to run novel analyses. Today, biotech analysis is a cumbersome, limited and error-prone process despite significant investment hinging on their output. Sleuth will be building the infrastructure upon which more rigorous analyses & data aggregation will be built, changing the way that diligence & research is done in the bioeconomy. 

Duties and Responsibilities:

1. Data Entry:

• Enter and update clinical trial information into designated templates / spreadsheets.
• Ensure accuracy and completeness of data, adhering to established standards and guidelines.

Research:

• Conduct thorough desktop research to gather relevant information
• Leverage public & proprietary resources, including clinicaltrials.gov, PubMed, PDF reports and databases

Quality Assurance:

• Perform quality checks on entered data to identify and correct any discrepancies.
• Collaborate with cross-functional teams to ensure data integrity and consistency

Minimum Requirements:

• Bachelor's degree in a relevant field (e.g., life sciences, data management, information technology) would be a plus
• Virtual Assistant, Admin Assistant, or Data Analyst experience is acceptable as long as with data entry experience
• Experience in data entry or a related role, preferably within the biopharma or healthcare industry is a plus
• Familiarity with clinical trial processes and terminology is a plus
• Strong research skills and the ability to extract information from scientific publications.
• Detail-oriented with excellent organizational and time-management skills.
• Proficiency in using data entry tools and software (i.e. Google Sheets, Excel, Slack, Zoom, Adobe, etc.).
• Ability to set up basic VPN to setup location in the US would be helpful 
• Above Average English Communication Skills

1. 3-5 year-experience in selling various Japanese ingredients and food products to

restaurants, Hotels and other institutions.

2. With strong communication skills and public relations abilities.

3. Can manage and maintain existing accounts and ability to expand customer base

by designing and aggressively implementing strategic sales plans to maintain the

company’s strong presence in the market.

4. Monitor the performance of the sales team.

5. Build and promote strong, long-lasting customer relationships by constantly

communicating with them and occasional visitations to understand their needs.

6. Identify and set sales goals, prepare sales reports and forecasts.

7. Motivate and train sales team.

8. Willing to work flexible hours occasionally.

9. Has a passion for cooking good taste for food and can cook and demonstrate

how to cook dishes in our you tube studio

10. Willing to work from Monday to Saturday, excluding holidays.

Preferably Marketing Graduate with 3-5 years experience in Sales

• Training & Development

• Train and supervise staff regarding handling of customers.

• Ensure all food safety procedures are strictly adhered to according to sanitary conditions.

• Work closely with management to meet revenue objectives by developing overall marketing

strategy.

• Implement appropriate strategies to improve sales.

• Ensure safety and cleanliness of the grocerant.

• Follow company policies and procedures regarding the handling of cash, property, products and

equipment.

• Audit inventory levels to ensure product availability and order products as necessary.

• Coordinate with HR Manager regarding erring employees for proper sanctions on violations of

company policies, resolve employee disputes.

• Manage and oversee the entire restaurant operation.

• Ensure customer satisfaction and deliver superior customer service.

• Respond efficiently to customer questions and complaints.

• Organize and supervise shifts.

• Manage and lead staff.

• Evaluate performance of each staff and provide Management with appropriate feedback.

1. Graduate of Hotel and Restaurant Management.

2. 2-year experience in a Japanese Restaurant as Manager. With Japanese food background and

has a good taste in food.

Octal Philippines Inc. is seeking a highly skilled and motivated individual to join our team as an IT Project Management Associate. As an IT Project Management Associate, you will be responsible for assisting in the planning, coordination, and execution of IT projects. This is an excellent opportunity for someone with strong project management skills and a passion for driving successful IT initiatives within the organization.

Responsibilities

• Assist in defining project scope, goals, and deliverables
• Develop and maintain project plans, schedules, and budgets
• Coordinate project resources and stakeholders to ensure timely completion of project milestones
• Monitor project progress and identify and resolve issues or risks
• Prepare and deliver project status reports to stakeholders and leadership
• Conduct project meetings and facilitate communication among project team members
• Ensure adherence to project management methodologies and best practices
• Support the implementation and post-implementation phases of projects

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• At least 3 years of experience in project management or related roles
• Proficient in project management tools and software
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple projects simultaneously
• Knowledge of software development lifecycle
• Good written and oral communication and listening skills, detail oriented, At least 3 years project management experience meticulous, team player, dependable
• Knowledge in clinical applications or medical information systems is an advantage
• PMP certification is a plus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• 6 mos - 1-year BPO Healthcare Experience related to any Health Programs   
• Good to excellent communications (both verbal & written) and detail oriented
• Ability to multitask (taking in calls and responding to email
• Organized and keen attention to details
• Problem-Solving Skills - Being able to analyze situations and find solutions to customer efficiently
• Adaptability - adapt to different customer personalities and scenarios
• Time Management - ability to handle multiple tasks efficiently and prioritize customer needs

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

Octal Philippines Inc. is seeking a highly skilled and self-motivated individual to join our partner's team as a DevOps Application Developer. As a DevOps Application Developer, you will be responsible for installation and configuration of DevOps automation tools on cloud or non-cloud infrastructure.

Responsibilities

• Understands the project and application context and accordingly configure the DevOps tools
• Setup continuous integration for automated and continuous builds, develop build script & versioning, build packaging and deployment on the server,
• Setup continuous testing.

• Bachelor's degree in Computer Science, Engineering, or related field
• At least 3 years of experience in application development or related roles
• Must Have skills Service Requirements Practitioner will perform work related to:
• Automation CICD onboarding, (ii) CICD Code and Deployment pipeline builds (iii) Automation CICD production deployment support; according to the following criteria: Complete all CICD onboarding tasks in collaboration with the development team
• Build Code pipeline Lower environments (Development or Non-Production) for application.
• Build Deploy pipelines Lower environment for cloud or on-perm deployment. Support Services Support Code pipeline build on a daily basis. Create all required service accounts for access to artifacts and On-prem server deployment through Service Now (SNOW) requests.
• Create the Deploy Runners based on Implementation patterns.

• Health Insurance
• Standard Statutory Benefits
• Allowance

Hi! We’re Smartsourcing, looking for an Accounting Associate who can work with us full-time and on-site!

Where?