OPEN FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES

Position : Customer Experience Associate

Work Hours : Monday to Friday, 9AM to 5PM Eastern time | 10PM to 6AM Philippine time

Pay Range : USD 900 - 1,100/month

About the role:

In this role, you will assist the Senior Director of Customer Experience with all customer support related needs- working in both a strategic and task-oriented capacity. This person must be passionate about people, extremely organized, and has the flexibility to adapt to changing priorities.

What you’ll do

• Provide “real-time” chat, phone, and email support
• Ability to update client status to completion in our CRM system
• Report on client activity and trends
• Drive positive customer outcomes through saved revenue and churn mitigation
• Ability to identify, track and measure positive customer outcomes 
• Ability to manage the expectations and questions of our clients
• Prioritize, multi-task, and handle a continuously evolving environment
• Research and resolve each client interaction to their utmost satisfaction
• Complete other duties as assigned

Who you are:

• Ability to handle a high volume of customer inquiries on a daily basis (including, email, live chat, phone support, etc.)
• Excels in self-direction, self-pacing, and working independently
• Keep a cool head, a “nothing is beneath me attitude” and be able to reprioritize on the fly
• Previous experience in customer support in a fast-paced environment preferred
• Strong attention to detail with exceptional organizational and follow-up skills 

The sales development representative's responsibilities include generating potential leads, soliciting potential customers, facilitating sales, pricing and negotiating the best proposal and win-win model for the client.

As a Sales Development Representative, you will be responsible for finding potential clients for our company and starting new relationships with interested clients, thus expanding our customer base.

Your responsibilities will include, but not be limited to:

• Monitor and attend meetings with prospects while handling the introductions and follow-up
• Supporting sales strategies to draw in potential buyers or to solicit new potential customers
• Initiating contact with potential customersthrough warm contacts or responding to inquiries generated from advertisements.
• Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
• Presenting product information to customers once you have identified their needs.
• Moving solid leads through the marketing funnel, creating client proposals, and analyzing and include unique value proposition per client.
• Following up with potential customers who expressed interest but did not purchase any goods or services.
• Suggesting process improvement for the Sales and Marketing Process.
• Performing regular follow-up calls or emails and facilitating communication with existing
• customers to ensure their satisfaction and identify new potential needs.
• Establish active communication and engagement with prospects to create new leads and sales openings.
• Collaborating with sales executives to ensure the company's goals and targets are met.
• Communicating with all levels of the organization
• Supporting RFPs processes
• Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting.
• Anticipate needs by studying services and conducting market research to identify new leads.
• Attend product training conferences and develop an understanding of our
• communication infrastructure.
• Update Sales tools and support new implementations.
• Working along the Customer Success Manager to transfer client expectations and support client satisfaction after closing the business.

• Proven experience in sales development or sales, preferably in the BPO industry.
• Strong understanding of Outsourcing market trends and dynamics.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong relationships with clients.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Office Suite and CRM software.
• Bachelor's degree in business, marketing, or related experience.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company

As an Accounts Receivable Specialist, you will play a crucial role in the financial operations of our organisation. You will be responsible for a portfolio of international customers, maintaining accurate  records of incoming payments, reconciling discrepancies, and ensuring timely collections. The  ideal candidate will possess strong attention to detail, excellent communication skills, and a solid understanding of accounting principles. You will collaborate with various departments to facilitate seamless financial transactions and contribute to the overall efficiency of our finance  team. 

Responsibilities: 

• Manage an international customer ledger, seeking to drive the collection of cash,
  whilst reducing overdue debt
• Work towards monthly and quarterly cash and debt objectives
• Contact debtors by letter, email, or telephone call to address new and/or overdue invoices
• Document customer interactions such as payment updates and billing queries
• Work with internal stakeholders (Sales, Billing, Tax, etc.) to resolve issues which prevent payment
• Display full accountability for invoices once generated, and own the process through to collections/clearing
• Leverage a formal invoice reminder process, through to a potential warning of suspension of service
• Establish and maintain regular communications with key clients, seeking to provide a positive customer experience
• Perform account reconciliations where necessary and provide supporting evidence to recommend journals, adjustments and write-offs
• Support other relevant AR activities where needed, e.g. maintain customer vendor portals and obtain residency certificates

The Business Systems Analyst II is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

1. Work with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
2. Work with software engineers to ensure that the engineering realization is in accordance with the business specification.
3. Work with the testers to ensure that all software components are tested adequately and Participates in Quality Assurance testing as the IT workload requires.
4. Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaise with other project and program areas to coordinate interdependencies and resolve issues.
7. Analyzes, maps and communicates current state and future state business processes.
8. Supports business units in the resolution of in-depth user questions and issues.
9. Maintains a working knowledge of new technology and business analysis standards & practices.
10. Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

The Underwriting Service Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

The Junior Reinsurance Accountant will assume responsibility for supporting the Operations department.

• Triaging of Operations inbox
• Chasing of QS bordereaux accounts
• Chasing of accounts receivable
• Allocation of cash receipts. Liaising with brokers on missing cash information
• Liaise with brokers and underwriters regarding queries, outstanding receivables and premium adjustments
• Other projects and/or tasks as required including helping with implementation of workflow

Data Quality Analysts are primarily responsible for monitoring and addressing data quality in our Acumen Insights data platform. Data Quality Analysts ensure that data is accurate, complete, consistent, and reliable. They monitor the quality of data that organizations use to make decisions.  Analysts are expected to support projects without assistance and work on multiple projects simultaneously.

Key Responsibilities:

• Proactively monitor, measure, analyze, execute, track, and report on data quality issues
• Understand our data warehouse environment and how it relates to our business transactions
• Ensure enterprise standards are applied and adhered to in our data environments
• Identify anomalies in data and data flows
• Resolve issues
• Interact with business users to resolve data quality problems
• Extract, collect, and collate data
• Analyze data using statistical techniques

Business Development

• Develop business plans for the district that covers sales, revenue, and expense controls
• Implement a strategic sales plan that expands company’s customer base and ensure its strong presence as aligned with marketing strategies
• Build and promote strong and long-term customer relationships through good partnerships and understanding their needs.
• Understand the needs of the company’s customers through feedback and insights and develop plans on how they can relate more to the company’s products
• Conduct market surveillance by identifying emerging markets and market shifts and being fully aware of new products in the market and status of competitors
• Analyze and track data pertaining to sales KPIs and effectively interpret trends and provide relevant insights that will help develop strategies and tactics to achieve target and ensure market growth
• Identify and communicate opportunities to management and subject matter experts for product/service development.

People Management

• Manages sales team in terms of performance and discipline
• Drive high performance in the team through managing the team and provide quality feedback on their performance and development through coaching and business reviews
• Support the sales team on their training and development by identifying competency gaps or career opportunities, coaching them and providing the resources needed to develop team members
• Hold team members accountable with clear objectives and KPIs. Ensure that they uphold to policies, procedures and company standards every time
• Communicate company directions and strategies consistently and accurately. Engage the team by discussing about the company’s vision and its values and how the team contributes to these
• Effectively recruit talent that can contribute to the achievement of company objectives and goals. Facilitate effective onboarding process for new hires
• Facilitate regular team meetings to discuss issues, share knowledge, celebrate achievements, and provide training and direction

Sales Operations Management

• Establish sales objectives by forecasting and developing annual sales quotas for the territories under the district and projecting expected sales volume and profit for existing and new products
• Manage profitability through the achievement of targets, pricing decisions and the development and control of budgets
• Management of sales team to hit sales targets, achieve growth and increase in market share
• Oversee the activities and performance of the sales team
• Monitor and review district’s performance through preparation of quality sales, revenue, and expense reports
• Assess current district’s processes and procedures, identify opportunities for improvement, and implement them.
• Proper resource allocation to ensure profitability by preparing sales activity budgets and projections based on relevant information
• Monitor and approve expenses under their district in a timely manner
• Handle and resolve customer complaints regarding a product or service

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil Initial Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on http://careers.rentokil-initial.com/

Your day-to-day responsibilities will include:

.General Administration

• Manages and maintains comprehensive administrative filing system including archival and storage inventories.
• Manages administration for third-party services and timely compliance to local and government requirements.
• Assists in coordinating special events such Townhall Meeting, Employee Service Awards, Annual Dinner, etc.
• Undertakes other duties and exercise flexibility and undertake additional duties from time to time as assigned and agreed by line manager
• Assists in formation and review of human resource and employment strategies and policies
• Supports implementation of HR Strategy with a particular focus on supporting to achieve company targets
• Supports in the development and management of HR information systems and reporting mechanisms
• Attends to Audit requirements of Clients
• Manages recruitment effort for all job positions in the organization; employee orientations; talent management program, employee relations counselling, exit interviews; writes and places advertisements
• Develops and administer various human resources plans and procedures for all company personnel
• Manages & maintains other records, reports, and logs to confirm to EEO regulations
• Develops, recommend, and implement personnel policies and procedures
• Participates in administrative staff meetings and attends other meetings, such a seminars
• Participates in developing department goals, objectives, and systems, and recommends necessary changes
• Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed

Recruitment

• Coordinates manpower requisition from the concerned department.
• Coordinates candidate requirement and accordingly drafting a job description and getting it approved from the concerned person.
• Sources candidates that match the desired skills
• Screens candidates by via telephone or personal interviews
• Arranges for technical interview and coordinating with the concerned person.
• Communicates employment status to the applied candidates
• Maintaining and updating the database of the candidates
• Conducts background verification of the shortlisted candidates.

Do you have what it takes? If you want to be considered for this role you will need:

• Candidate must be a graduate of BS Psychology or BSBA Human Resource Development Management or any related course
• Open to Fresh Graduates
• Advantage with related experience in HR
• With good communication and interpersonal skills
• Knowledgeable in MS Office Applications
• Applicants must be willing to work in Kalawaan, Pasig
• Full-Time position(s) available.

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: Accountant

Pay Range: $900 - $1500/month

Work Hours: M-F 8:30 am to 5:30 pm EST

About the Company:

Support Shepherd is a renowned company that offers accounting and financial services to a diverse range of clients. Our team of professionals is dedicated to providing quality solutions and personalized support to help businesses thrive.

Job Description:

As an Accountant at Support Shepherd, you will play a crucial role in managing financial records and ensuring compliance with accounting standards. Your responsibilities will include:

• Prepare, update, and summarize financial reports on a monthly basis
• Forecast, update, and develop an annual budget
• Monthly reconciliation of all accounts
• Look for opportunities to save money and operate more efficiently
• Prepare Quarterly Reports (for investor distribution)
• Process invoices, checks, and payroll accurately and on time and resolve any
• Safeguard the accuracy of the general ledger and journal entries, prepare balance sheets, and monthly financial reports
• Oversee all financial transactions, such as credit card and bank reconciliations, and manage the accounts payables and accounts receivables process
• Work with the managers and provide detailed financial reporting to ensure costs, timelines, and budgets of construction projects are accurately forecasted
• Perform cost tracking to ensure all financial data is inputted accurately and classified by project and cost description in spreadsheets and Quickbooks
• Update and maintain accurate records on Dropbox including, contracts, project budgets and cost tracking, reports, invoices, proposals, engineering drawings, permits, etc.

• Previous experience as an Accountant/CPA
• High attention to detail
• Organizational Skills
• Excellent spoken & written communication skills
• Ability to handle multiple tasks
• Ability to meet deadlines
• Microsoft Excel proficiency, and Online Quickbooks preferred

TBD

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As an AP Associate, you are responsible for carrying out various day-to-day accounting activities and performing various reconciliations and tasks in support of the financial close process.

WHAT YOU’LL DO

• Process accounts payable using Tipalti and NetSuite by obtaining approvals and making sure vendor invoices are in the accounting system by their appropriate GL codes. Tipalti accounts payable volume is currently 700 invoices per month and is likely to increase over time. The expectation is to be able to process 80-100 invoices daily, and ensure the inbox has zero or less than 10 invoices at close of business.
• Making sure all vendor bills received in our AP inbox payments are uploaded correctly in Tipalti with all necessary attachments.
• Assist AP Manager with weekly AP aging payment reporting.
• Assists in the payment process in a timely manner (Net 30 business days from invoice date “or” Due upon Receipt only for those one-off sensitive vendors).
• Assist with AP month-end close.
• Assists AP Manager with processing Amex and employee reimbursement reports.
• Answer questions Brooklinen team members (internal) have regarding invoice and payment follow-ups, as requested.
• All other duties as assigned by the Accounts Payable Manager.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious, dynamic, and authentic, just like us! #beboldr.
• Passionate about sales and building strong client relationships.
• Self-driven, analytical, and a problem solver.
• A natural negotiator - persuasive but empathetic.
• Able to multitask, prioritize, and project management.
• Adaptable to change and attentive to detail.

YOU HAVE…

• BS in Accounting preferred.
• 1-3 years of accounting experience in an accounting environment.
• The ability to process up to 100 invoices per day.
• NetSuite or other ERP accounting software like Tipalti Knowledge is preferred.
• Strong analytical skills with attention to detail.
• Advanced Excel skills (VLOOKUP and Pivot).
• Well-organized and flexible, able to multi-task with tight deadlines.
• Possess excellent communication and interpersonal skills.
• Able to work under close supervision.
• Able to adapt easily.
• Meet deadlines and respect other's deadlines.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage
• Philhealth Coverage

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service solutions. We are currently seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for managing and building relationships with our key clients.

Responsibilities

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

• Preferably 2-3yrs experience as a Account Manager/Account POC.
• In-depth knowledge of performance metrics.
• Solid computer skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

"LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES"!!!

Working Hours : M -F, flexible 8 working hours, 2 hours overlap to meet with client, EST

Salary Range : 1,500-2500 USD

Holiday : TBD

Duties and Responsibilities: 

• Experienced with next js and tailwind CSS (front end more important right now)
• Someone who enjoys moving quickly to ship meaningful features

Qualifications: 

• Minimum 3 years of experience
• Above Average to Excellent communication skills; minor accent is acceptable
• Webflow experience/interest would be a big plus! (If there is by any chance you are familiar/proficient with Python, it would be a big plus as well.)
• Must have high energy, detail oriented, and takes initiative

Good to have knowledge with:

•  next.js, 
• Tailwind CSS, 
• GitHub, 
• Shell Scripting,
• Python

Join Our Healthtech Development Team