The Protocol Specialist ensures that our front-line services run without disruptions.This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compile product checklists based on our client’s specifications and our own inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensure that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Receive documents.
• Ensure smooth and timely shipment process flow
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure accurate and timely data entry into our operational system.
• Monitor shipment reports to ensure total customer satisfaction.
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations

Support the Supervisor in the following areas:

• Allocating workloads, monitoring work-boards to ensure internal KPI's are met e.g. timely data entry.
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to request for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report when needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using work-board, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team.

Physical Demands

• Use of standard office equipment - computer with keyboard, mouse, phone, fax/copy/scan machine, etc.
• Functions performed primarily while seated at desk.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description

Executive, Customer Happiness

We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do.  Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position you will join our Infrastructure business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of infrastructure projects - from rural access roads to complex freeways, toll roads, system interchanges and water security.

We know the work we do is vital in assisting our world’s economic development and, it’s the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need a relevant technical qualification and chartered status would be preferable.  

• Recognised Bachelor's degree in Civil Engineering (or similar)
• Minimum 10 years relevant bridge engineering experience and design to Australian Standards or similar
• Proficient Autodesk Structural Bridge Design, SpaceGass or Midas
• Good communication skills

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description:

• To perform support & service sales in the accomplishment of the primary objective of the company in terms of sales and customer satisfaction.
• Assist in serving & monitoring customers via regular customer visits/front office activities to allow proactive identification and suggestion of opportunities in the team.
• Prepares quotations, coordinates quotes, provides customer service and manages customer accounts. 
• Support in the timely collection of sales and serve as a liaison between a company and its customers when necessary
• Responding to calls and emails, analyzing customer needs, and providing the necessary corrective measures.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description

Ramp Agent

OVERALL PURPOSE OF JOB 

To perform ground handling activities around the aircraft for all arrival, transit activities, and departure of all aircraft within the specified turn-around time during the assigned tour of duty period.

RESPONSIBILITIES 

• To perform loading and unloading of baggage and cargo activities at baggage sorting areas, aircraft, and arrival hall as per company requirements 

• To operate Ground Service Equipment [non-motorized and motorized equipment, if qualified] as per SOP for ground handling activities 

• To ensure all operational equipment to be used for operations are in serviceable condition 

• To adhere to SOP & safety operation procedure 

• To perform any other activities related to Ground Handling as required by the Company (i.e. Ramp SAG, Ramp PQT, Ramp MTT, Ramp CIT, Ramp PIT where specific SOP refers)

QUALIFICATIONS

• Must be physically fit

• Able to perform under pressure.

• Able to keep up in a fast-paced environment.

• Strong teamwork and communication skills

• Knowledgeable in Google Suites.

• Able to maintain high confidentiality, tact, and discretion when dealing with people.

• Able to bend, kneel, crawl, stoop and climb repetitively and work in confined space.

• Able to lift 70 lbs. Respectively.

• With complete vaccination against COVID19 (+booster vaccine) preferred

• Able to work outside in all weather conditions.

• Able to work shift work - early mornings, evenings, weekends,  statutory holidays, overtime whenever needed.

• A minimum of 1 year of experience in the related industry/function is an advantage.

• Having a Professional Driver's License with restrictions of 2 and 3 is an advantage.

The Network Operation Centre (NOC) have three main roles:

1. to ensure maximum possible service availability and performance

2. to provision customer network services on core equipment

3. to provide support services for Engineering and other technical teams

These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.

We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.

We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.

Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.

We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.

As your knowledge and confidence develop you may be asked to join our call-out rotation providing 24x7 support on our core network and services.

Duties and Responsibilities:

• Manage and maintain the Monitoring Systems
• Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance
• Liaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required
• Provisioning and configuring core network devices and tools,  such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes, etc.
• Network equipment build, installation, and configurations
• Performing and maintain hardware, serial numbers, security, and configuration audits
• Writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
• Development of knowledge and skills in network and system administration
• Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services
• Participate in a 24x7 call-out rotation if required

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight Implementation Project Management:

• Leading, tracking and driving the progress of the requirements work stream of the program.
• Monitoring effort and deliverables to ensure the work stream delivers according to milestones.
• Organizing and leading regular discussions with the relevant business, finance, technology and operational groups as required by the work stream of the program
• Assist in the creation of presentations to the program Steering Committees and other governance committees for reporting project progress and escalating issues
• Working closely with country Finance, Risk, Development teams, Data Center teams, Operations teams to identify and resolve project dependencies and risks

Requirements Phase

• Responsible to understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Deliver decomposed local regulatory report forms / schedule to identify critical information / data and its expected values.
• Submit and discuss documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed.
• Clearly discuss requirements on data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Deliver Mapping (Rules) Design, Documentation, Writing, and Review in accordance with identified requirements.

Testing Phase

• Deliver Data Quality review of identified data in partnership with other work streams in the Centralized Team.
• Complete UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team.

Others:

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 10+years background in transformation projects / Hands on project management experience (preferably related to financial / regulatory reporting).
• Prior experience in financial sector is an advantage
• High caliber person having strong analytical skills
• Ability to engage with senior management
• Basel 2/Basel 3 reporting experience highly advantageous
• Prior experience in IT projects for reporting is an advantage
• Basic Oracle/SQL/MS-Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous
• PMP Certification is advantageous

Competencies:

• Goal oriented, highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Bachelors degree, potentially Masters degree

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

JOB DESCRIPTION:

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. 

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

A SNAPSHOT OF YOUR ROLE

Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.

· Monitor user and system adherence to security standards.

· Evaluates and tests equipment, network/software, and system tool products and submit recommendations to the shift supervisor.

· Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.

· Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.

· Escalates issues to higher level of support when needed.

· Document, track and monitor problems to ensure timely resolution.

· Sets and loads computer equipment with required items and prepares equipment for operations.

· Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.

· Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.

· Provides physical support to all system users.

· Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.

Join the A-Team and experience the A-Life!

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight implementation:

• Review local regulatory reports across the region to identify common reports and set up standards for classification
• Identify and analyze country’s critical data elements and attributes for LRR
• Perform data quality review in particular for data coming from systems other than Genesis
• Help to resolve data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams
• Liaise with country Finance SMEs, Technology colleagues of GFTS, and other relevant parties to write LRR rules in Rule Harmony for countries
• Assist country to design and perform UAT and parallel testing
• Support countries to implement other LRR projects e.g. Local RWA Optima RegInsight Implementation program

Others:

• Assist countries to institutionalize global LRR Governance standards and processes for issue tracking and reporting, GRITT maintenance, and to facilitate oversight
• Perform on-going review, e.g. EUCs, to help standardize and optimize current LRR processes to increase efficiency and enhance controls
• Support RegInsight LRR change management activities
• Provide support to in-country Finance teams
• Lead/participate in future process migration activities

Development Value:

• The opportunity to work with people from different functions and different countries
• Opportunities to gain a thorough knowledge of several Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 4-6 years of work experience in accounting (IFRS, local or US GAAP) financial reporting/auditing role
• Prior experience in regulatory reporting role is an advantage
• Financial product knowledge

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Fluent English knowledge
• Professional communication & interpersonal skills
• Excellent analytical skills
• Advanced MS Excel knowledge

Qualifications:

• University/College degree in finance/accounting/IT

Competencies:

• Highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Demonstrated ability to complete tasks within tight deadlines
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Basic Oracle/SQL/MS-Access knowledge is an added advantage
• Knowledge of an additional Asia language
• Project Management experience and other IT skills

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence, and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best?

We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust, and inclusiveness. Our differences are what fuel our creativity.

The ITIL Specialist t is responsible for working with other process owners to ensure there is an integrated approach to the design and implementation of Change, Incident and Problem Management, Request Fulfillment Management, Access Management, as well as other ITIL process areas. Also, responsible for the above mentioned process functions across the Aurecon Group, along with other progressing functions such as Service Design and Transition.

Responsibilities:

• Develop and/or improve processes and also identify opportunities to better leverage existing technologies used to manage new and existing processes:

>Process Improvement – responsible for ensuring current and new ITIL processes are properly implemented by working with existing process owners to provide guidance and insight into process expectations and provide constructive and actionable feedback.

>Process Development – working with appropriate resources to understand development and document the processes needed to help expand and tailor the ITIL framework to the Aurecon environment.

>Process Delivery – for new ITIL process being implemented, act as the process owner to review, define and execute the process activities with the support of the rest of the IT organisation. This will also include training and education of the IT and supporting business teams of the process expectations and methodology to ensure that the IT Organisation understands and implements the processes.

• Maintaining the Managed Services process architecture, reviewing, and evaluating all proposed changes, whilst ensuring all processes operate in a seamless way.
• Provides strategic oversight of the ITIL processes and the interdependent cross-functional business tasks.
• Acts as a subject matter expert and oversees all Managed Services Operations Processes.
• Collaborate with cross functional teams to create a governance framework, strategy and process for all new service introductions and Continual Service Improvement.
• Raise and maintain awareness of the Operations processes, including communicating information about, and any changes to, the processes internally with Managed Services and cross-functionally.
• Accountable for working with existing Operations Leads and other Process Leads in Delivery to create and maintain current knowledge articles and process documentation exist and are updated as an output to the enhancements, agile stories and /or new program initiatives
• Identify improvement opportunities, and helping to deliver them, is a key accountability factor for any process owner as well as identifying and resolving process issues.
• Maintain holistic oversight of process design, continual improvement of the processes and associated metrics

Qualifications:

• Tertiary qualifications in Computer Science, Information Technology or Engineering is highly desirable
• At least 5 years’ experience in Information Technology
• Sound working experience of Service Management / ITIL processes
• Use and management of ServiceNow with the ability to create reports
• Experience in service delivery leadership roles within a technology environment
• Experience working in a service environment where ITIL service management principles and processes are implemented.
• Leadership and people management experience; goal setting, coaching, performance managing and inspiring others to achieve.
• Solid understanding of technology services (including ITIL) with sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies.
• Experience of enterprise level applications is advantageous
• ITIL v4 Foundation/Practitioner skills in Service Operations particularly activities of Incident, Problem Management, Change Management
• Strong experience and knowledge of ITSM and ServiceNow
• Prior Change Management experience using a Service Management tool e.g. ServiceNow
• Knowledge of Microsoft productivity applications and confident use in the Microsoft Office tool set, email and web browser.

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Location: 100% home-based, must live in Indonesia

Contract: 12 Months with the possibility to extend, 37.5 hours per week (Self employed contract, you will be responsible to pay your own taxes)

Salary: $3.50 USD per hour

About Twinkl

Twinkl’s mission is to “help those who teach”, and from our humble beginnings in the UK we have since grown to become one of the largest digital educational publishers in the world. For over a decade now we have been providing educators across the world with high quality, trusted teaching resources for their classrooms, homes and learning centres.

This role

As a Graphic Designer at Twinkl, you’ll join a small production team made up of Teacher Content Writers, Teacher Content Editors, Illustrators and Graphic Designers to produce a wide variety of beautiful learning materials that will be downloaded, printed, and utilised for learning in education settings around the world. Upon joining, you’ll undergo 3 weeks of foundation training learning about our brand guidelines, design templates, software and working methods, giving you the tools needed to be a fantastic, efficient and effective designer of educational materials.

Once training is completed, you’ll utilise programs such as InDesign, PowerPoint and Word to work through a steady stream of editorial and layout design work, collaborating with the qualified teachers who write and check the content for our resources before they’re uploaded to our website. Within Country/Product teams we create different types of resources covering all areas of the curriculum and across a wide age range every week. The resource types and age range you will be working on will depend on the team you join. As such, you should be passionate about education and excited to contribute to a market-leading business that helps teachers spend more time with children and less time doing the admin that surrounds it.

A little about the culture within design

This position is a 12-month contract for 37.5 hours per week of work. As a self-employed position, it comes with lots of flexibility in how you manage your schedule, but unlike many other freelance roles you’ll be welcomed into and feel very much a part of a focused team that meets regularly via video call, collaborates together and works closely as its own production unit. This is a great environment for anyone looking for a close knit, communicative and friendly work environment, but less well suited to those who would prefer the total flexibility and independence that shorter term, project based freelance positions offer.

As a designer at Twinkl, you’ll also benefit from being part of a global community of 200+ Graphic Designers across different levels of experience, backgrounds and specialisms. The team regularly shares and celebrates the excellent work that they produce with each other, as well as running forums to share knowledge, tips and tricks to keep your design practice as sharp as possible.

Applying

If you are interested in becoming part of the amazing Twinkl design team, send us your CV and portfolio of your best editorial and layout design work (think magazines, booklets, posters and anything that involves heavy text) and we may be in contact to discuss adding you to our Graphic design pool. When suitable roles become available, we’ll get in touch regarding the next steps of the recruitment process. Being in the pool does not prevent you from applying for other Twinkl roles, so please keep a lookout on our careers page too.

How you’ll spend your day:

• Your morning may start with a short video call with the rest of your production team. This meeting gives everyone a chance to update on what you’re working on, highlight any blockers and review priorities. It’s also a chance to have a chat with your colleagues and set you up for the day ahead!
• Day to day, you’ll use InDesign, PowerPoint and Word to work on creating the highest priority resources in your team's production backlog. This work lives in a project management system called “Jira”, which you’ll receive full training on when you join.
• You may also have a regular catch up with your line manager to check in on how you’re feeling and the work you’re involved in. Or a CPD (continuous professional development) session organised by the training team. There’s always lots to get involved in if you’re interested in growth within the business.

To succeed in the role, you will:

• Have excellent English language skills.
• Have strong experience in InDesign.
• Have experience of following brand guidelines.
• Be able to take on feedback and use this to further develop your designs.
• Have an eye for detail, creativity and imagination.
• Be proficient at managing workload and meeting targets and deadlines.
• Care about education and helping teachers and learners across the globe

In this role, you will learn:

• How to be an in-house designer within a professional workplace.
• Learn and understand the resource lifecycle from our teachers writing the content to our users downloading the content to teach.
• Learn the importance of the end user, accessibility and functionality.
• To work in an Agile production team environment.
• Work with other Twinklees across the business through live briefs and workshops to improve your design practice.
• Opportunities to learn more about different areas within Twinkl via shadowing.

You’ll work with:

• An international team of designers, illustrators & teachers to create our world renowned teaching materials.
• A team leader and a team of 200+ designers from other products who you can share ideas and solutions with.
• A variety of people from other departments in the business.

Equipment Checklist

What is Provided by Twinkl?

• Twinkl Google account (access to Gmail, Google Calendar, sheets etc…)
• Access to Adobe account
• Access to Microsoft Office
• Twinkl Account

What you will need to provide:

• Reliable internet connection - use speed checkers such as fast.com to check connection.
• Minimum speed:
• 16Mbs download
• 8Mbs upload
• 50ms average latency when pinging 8.8.8.8
• Should be able to be on a call with 10 people, having camera and microphone on, with no connection issues
• Computer or laptop, Recommended spec:
• 10th or 11th Generation Processor
• 16Gb RAM
• 512 SDD Hard drive
  (This allows for all necessary programs and systems to run optimally)

• Two monitors is preferable but not required. This allows for design working space and with content and other necessary tabs open.
• Mouse
• Webcam (and microphone facility)
• Adequate working space - ideally a desk size that is at least 84cm across and 70cm deep

Other Considerations

• Good working environment free from distractions
• Boundaries in place to separate work from home life

Please submit a reduced design portfolio (no more than 10 pages) on a PDF with your application so we can understand your skills and suitability. If successful in acquiring an interview we will ask you to present your portfolio. What we look for in a strong portfolio is editorial and layout designs. This can be from magazines, booklets, posters and anything that involves heavy text.

We're interested in anyone who meets one, or a combination of the following:

• Have a degree or equivalent in Graphic Design or a creative subject or experience in an equivalent field
• Is good fun to be with and has the ability to communicate well with others.
• Is organised, able to work to deadlines, and manages time effectively.
• Has a hard work ethic, is passionate, driven and loves what they do.
• Is honest, trustworthy and reliable.
• Has a passion for design and produces quality work, continuously looking to learn and build upon existing and new skills.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process.
• Flexible working with opportunities to work from home.
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring

At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential.

Be part of our dynamic