We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team.

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality.

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis.

You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures.

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner.
• Create and manage Client contracts such as MSAs and SLAs.
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues.

People Management

• Supervise and develop Team Captains through guidance, observation, and performance management activities.
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments.
  • This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills.
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling.
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization.
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains and Senior Team Captains.
• Responsible for upholding our organization’s values throughout the workplace
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA.

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
  • Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Onboard new hires to ensure they are fully ready to succeed in their role.
• Lean six sigma knowledge and/or certification is a plus

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

YOU HAVE…

• 2+ years in a Client facing role (Ops manager)
• 2+ years knowledge of BPO, Staffing, Tech, or other Business Service Industries .
• 2+ years people management experience.
• Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for.
• Create dashboard and provide visibility to stakeholders
• Identify root causes, design and execute action plans
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails, and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Vice President Business Planning & Analysis (BP&A) and Projects Manager - Hybrid based in Manila , Phililppines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Senior Project Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

In this role, you are expected to:

• Continuously help evolve the organization and the individual teams to remain effective and compliant while reducing scale. Design and implement strategies and processes that generate improvement, drive efficiency through digitization and improving control risk. Create durability that is consistent with the length of residual obligations and activities.

• Drive administrative, operational, reporting and quality improvements through partnership with internal teams.
• Prepare project plans and identify all tasks and dependencies into a logical implementation task plan by which to manage and monitor day-to-day work and progress.
• Contribute for successful delivery of key changes as per Book of Work. Lead extraction and analysis of material & data volumes to identify trends, anomalies, and areas for improvement, and can present such analysis in a clear and concise manner – whether in Excel or ppt to guide decisions required from stakeholders.
• Prepare project plans and identify all tasks and dependencies into a logical implementation task plan by which to manage and monitor day-to-day work and progress.
• Lead UAT testing prior to any new implementation and gather feedback post release to design additional improvements for future production.
• Provide subject matter expertise for internal queries relating to appropriate projects.
• Provide leadership for change management including work efforts, projects, and programs for recently completed divestitures. Provide oversight of the Business-Critical Milestone reporting process and other PTS reporting processes to ensure quality, efficiency, and accuracy
• Work with Technology leadership to support the business strategy. Create inventory of process simplification opportunities using digital tools. Reducing manual touchpoints in the process would be most critical deliverable.
• Perform end to end resource management processes including maintaining robust role level staffing plans by working closely with senior Finance managers and Planning Unit coordinators to ensure the teams remain within budget.
• Manage department’s financial planning activities (Forecast, Outlook, and Plan) for FTE expense to ensure the team remains within budget guidelines while also maximizing budget available to ensure adequate resourcing coverage across the teams. Prepare materials to articulate current and forecast views on activities relating to FTE and Non-Compensation expense, Maintain and centrally coordinate the department’s expense and headcount management processes.
• Support resolution of issues by offering solutions to resolve complex problems, and by interpreting and advising on policies, guidelines, or processes. Provide management with regular updates on status and issues requiring escalation.
• Conduct analysis and executes tasks that contribute to work streams focusing on broad range of initiatives independently.
• Manage relationships with key stakeholders across the organization, including the day-to-day execution activities and meetings.
• Work with Senior Management, Recruiting, Finance and Vendor Management to understand and track headcount, identify trends, and resolve issues as they emerge.
• Support integration of new teams as divestitures are completed in additional countries with a focus on resource planning, project management and PTS, and process optimization.
• Ensure internal service providers have appropriate tracking and reporting to meet internal or external requirements.
• May present information and results to Holdings management as well as various governance forums.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Involved in short- and medium-term planning for broad issues affecting operations.
• Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values. Provides evaluative judgment based on analysis of information in complicated, unique, and dynamic situations; draws on diverse range of internal and external sources.
• Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years relevant experience
• Prior experience in BP&A and/or project management would be preferred
• Ability to successfully manage relationships across multiple functions and execute against collective goals.
• Self-starter who can work independently.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Manage occasionally complex and varied issues with significant cross- departmental impact.
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint).  High proficiency in Excel
• Demonstrated understanding and experience with PTS (Project Tracking System), including set up and execution.
• Bachelor’s/University degree or equivalent experience.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Product Supervisor will be responsible for supporting the manager in project coordination, data analysis, and reporting related to our Tech product initiatives. This position will report directly to the Product Coordination Manager.

Key Responsibilities include:

• Supports the Product Team in project coordination, communication, and documentation for Tech Product initiatives in QIMA and our acquisition.
• Collects, compiles, and analyzes project-related data and feedback from stakeholders to generate insightful reports and presentations on project progress.
• Tracks and set-up key performance indicators (KPIs) to monitor the success and performance of Tech product initiatives.
• Organizes and delivers user training sessions, ensuring a clear understanding of Tech product functionality and providing ongoing user support.
• Drives and coordinates project activities, including scheduling meetings, allocating resources, and diligently tracking deliverables to ensure seamless project execution.
• Spearheads change management initiatives and leads the charge in proposing innovative solutions to enhance project efficiency and effectiveness, fostering a culture of continuous improvement.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
•  

• Performs moderately complex calculation and allocation of Transfer Pricing Transactions as aligned with the transfer pricing methodology within the AECOM Group. In doing so, maintains transfer pricing model in Alteryx software on a regular basis and collaborates with the Transfer Pricing Analyst to calculate certain amounts.
• Collaborates with the Intercompany and Treasury Team to ensure accurate invoices are settled in respect of the Transfer Pricing Transactions.
• Reviews Form 8975 Annual Country-by-Country Form prepared by the Transfer Pricing Analyst, to report jurisdiction and applicable tax information to the IRS with respect to AECOM’s affiliate entities.
• Reviews the draft IRS Form 5471 Schedule M prepared by the Transfer Pricing Analyst.
• Provide guidance to Transfer Pricing Analyst in assisting external advisors and relevant parties across the Group in preparing Transfer Pricing documentations (i.e. Master File and Local Files).
• Prepares and analyses financial and economic data by partnering with relevant team and using Hyperion, Oracle, and other similar G/L packages to support moderately complex analysis, reporting and transfer pricing calculation for various intracompany and intercompany transactions.
• Works with onshore stakeholder in addressing moderately complex ad hoc transfer pricing queries, determining appropriate methodologies, building transfer pricing models, and/or recommending appropriate actions to mitigate transfer pricing risk.
• Work with Legal, Treasury, Accounting, and Local Tax Offices to prepare and maintain intercompany agreements as well as ensure agreements in place where required.
• Supports transfer pricing audits by gathering information and preparing supporting documentations as requested by US Tax Planning Team.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Completes research to support positions taken, make recommendations, and propose solutions to Manager to resolve typical project issues and basic transfer pricing matters.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Develops and maintains project excel-based trackers or dashboards to monitor the overall status of the projects.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Escalate issues and recommend resolutions to the Local and Onshore Manager/s timely.

The Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions 

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets
• Manage multiple types of complex configuration requests in support of client and Visa initiatives. This involves the coordination and prioritization of resources from various teams, and new processes to be developed based on committed and tight deliverable dates

Client Engagement & Support

• Provide initial consultation and guidance on clients’ requests and needs
• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact
• Participates in on-call rotation for event management serving as escalation and resolution contact point for both internal and external clients
• Attends project kick off meetings with client and Visa project team
• Provide responsive, accurate, and timely communications to internal and external stakeholders

Systems Management

• Review, research, and analyse each client configuration request in detail to ensure completeness and accuracy
• Ensure execution of all deliverables including ownership of implementation requests
• Prepare accurate estimation and processing of billable tasks
• Provide problem resolution support for production and testing configuration changes
• Provide 24 x 7 support for escalated inquires related to client configuration changes
• Evaluate incidents and document/share lessons learned with teams

Team Support

• Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills
• Assess operational opportunities to increase service quality or efficiency within department
• Proactively identify, recommend and execute on agreed opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction
• Acts as a subject matter expertise (SME) within CCM and within company as it relates to client configuration set ups
• Ability to demonstrate subject matter expertise and knowledge specific to clients’ system and processing set up from a technical and/or operational perspective
• Act as on-call point of contact for activities that require CCM’s assistance outside of business hours. This may be in support of an external client or internal issue. For example, be available after business hours in the event a system or edit job fails and requires changes to avoid client impact on the committed date
• Facilitate and lead internal meetings, as applicable

General

• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing)
• Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable
• Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications. The Consultant provides the second review/approval for complex and large project initiatives (i.e. major client brand conversion)
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments
• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations)
• Develop and contribute to department processes and procedures

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Location: Philippines, 100% remote work-from-home position (You must permanently live & have the right to work in the Philippines to apply for this position)

Pay Rate: $4 USD per hour 

Contract: 12-month contract with an extension highly likely - Self-employed contractor. Responsible for own taxes. No benefits. 

Hours of work: 37.5 hours per week - The hours can be worked Monday-Sunday flexibly (Must be available to attend production meetings regularly)

First things first! What is Twinkl? What is Twinkl’s mission?

Twinkl is here to “help those who teach.” It's what brings us to work every day. We're proud to create educational resources that can be used at each step of a child's learning journey.

Our award-winning resource collection - created by teachers for teachers - provides unlimited supplementary digital and printable teaching resources at an unbeatable value. 

We have over a million resources, and new content is added every day. Don’t see what you need? Just ask! We make bespoke resources for our members as part of our world-class customer service promise to help those who teach. 

We support educators and children across Poland and around the world, and we’re committed to transforming lives through education.

Whoever you are, whatever you teach, Twinkl is here for you!

The role

Your time will be spent working on Twinkl Philippines’ social media platforms, building meaningful relationships within our communities and engaging with these communities to facilitate a culture of celebration and support. You will also be required to create simple engagement posts, reply to comments and grow our community following. You’ll be able to use your creativity to showcase our current Twinkl resources and products in inspirational ways to our followers.  

If you’re passionate about marketing, communication and helping those who teach, we’d love to hear from you! 

Who are we looking for?

We're looking for a teacher, or somebody with experience within the education system in the Philippines, who knows the challanges our customers face and can engage in discussion around what teachers need. You should also be a natural marketeer who can spot and execute opportunities each day, with experience managing/posting content on social media platforms and is a strong communicator.

Your weekly activity could include:

• Maintaining the Twinkl Philippines social media groups
• Responding and engaging with members of our social media channels through posts, webinars, live and other means of social media activation.
• Interacting with customers on social media platforms, being the voice of Twinkl and offering advice and support where needed
• Sharing Twinkl resources and using your expertise to advise our followers
• Developing and building relationships within our communities 
• Creating quick engagement posts and quick content
• Reaching out to members in other groups and directing them back to our communities
• Outreaching to other groups, influencers and partnerships
• Developing innovative ideas for marketing campaigns and projects 
• Developing new ways to engage and grow different social media platforms
• Building up the social media channels and increasing our following
• Copywriting for social media feed posts
• Scheduling content for publishing
• Gathering insights from our community to share with your team

To succeed in the role, you will:

• Be able to spot and execute opportunities consistently - each and every day
• Be a fantastic communicator who thrives when working in a close-knit team.
• Have excellent spelling and grammar.
• Be able to create marketing campaign visuals to show how Twinkl can truly help those who teach
• Be passionate about using social media to create strong and supportive communities. 
• Be able to work under own initiative with minimum supervision but also as part of a team
• Be organised and adaptive, able to work to tight deadlines and manage your time effectively.
• Be able to work collaboratively

In this role, you gain:

• Experience of working in a fast-paced environment
• Opportunities to show innovation and work on self-directed social media projects
• Opportunities to develop graphic design skills for producing social media content 
• Experience working with Facebook, Instagram, TikTok, Twitter, Pinterest and having the opportunity to create new marketing channels on platforms we haven’t explored yet. 

You’ll work with:

You’ll be part of Twinkl Philippines, a fast-growing and dynamic team that focuses on developing the Philippine market within Twinkl. 

We're interested in anyone who meets one, or a combination of the following: 

• A teaching degree or similar experience is a plus, but having an understanding of what educators need is the most essential
• You have an experience in making marketing and social media collaterals and posts (primarily through Canva)
• You have experience in marketing or running your own social media accounts.
• You have previous experience running social media channels for a small business. 
• Willing to be flexible around working times. Being able to work half your working week during weekends and evenings. Hours can be agreed upon between you and your line manager to work office hours.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. 

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here are some of the things that make Twinkl a great place to work:

• A friendly, welcoming, and supportive culture. We believe work should be fun, and we always put people before the process. 
• Flexible work-from-home positions.
• Diversity, inclusion, and belonging. Our Employee Network Program includes working groups for LGBTQ+, People of Color, Disabilities (visible and invisible), Women in Tech, and Working Parents. 
• Continuous Professional Development (CPD). Our ever-evolving program includes monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats, and mentoring. 
• Collaboration across continents! You’ll plug into a global team working to help improve the lives of educators around the world. 

Twinkl is proud to be an Equal Opportunities Employer. We celebrate diversity within all of our teams and are committed to continuing to build an inclusive workplace for all. If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver with a passion for advanced AI-powered technology? Are you an expert in C#, Angular, .NET, SQL, HTML, JavaScript, and CSS? 

We are seeking a talented and experienced WEB DEVELOPER to join an award-winning and innovative B2B technology company that is fast-paced, and dynamic based in Melbourne, Australia with operations in the US, UK and New Zealand. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February/March 2024. 

ABOUT THE ROLE 

Your role as a WEB DEVELOPER is a crucial position responsible for managing and executing deliverables throughout the entire development cycle. you will ensure the technical feasibility of all customisations and designs, efficiently translating design wireframes into actual code. Your primary focus will be building secure and scalable web applications, optimising them for maximum speed and performance. You will be expected to develop and maintain high-quality user interfaces using the company's standard development frameworks while implementing the latest techniques and technologies to leverage the power of multi-core, multi-thread server environments. Collaboration and communication skills are essential, as you will work closely with stakeholders and end clients to understand and scope project requirements, providing valuable input for ongoing product development. This role presents an exciting opportunity to contribute to innovative web development projects and be part of a dynamic and talented team.  

RESPONSIBILITIES 

WEB DEVELOPMENT 

• Manage and execute deliverables throughout the development cycle, ensuring timely completion and high-quality outcomes. 
• Ensure the technical feasibility of all customisations and designs, translating design wireframes into actual code efficiently and accurately. 
• Build a secure code that complies with the client's developmental security standards. 
• Optimize applications for maximum speed and scalability. 
• Develop and maintain high-quality user interfaces by implementing systems using The Evolved Group's standard development frameworks. 
• Utilize the latest techniques, including parallel processing, to leverage the latest multi-core, multi-thread server environments. 
• Develop reusable code and libraries for future use. 

COLLABORATION AND COMMUNICATION 

• Collaborate with stakeholders and end clients to understand requirements and provide valuable input for the scoping of projects. 
• Contribute to the ongoing development of the group's suite of products, sharing insights and ideas to drive innovation and improvement. 

• Bachelor's degree in Computer Science, Computer or Software Engineering or similar. 
• At least 3 years of relevant experience as a Web Developer, with a strong portfolio of successful web development projects. 
• Proficiency in C#, Angular, .NET, SQL, HTML, JavaScript, CSS, testing and debugging and other relevant web development languages and frameworks. 
• Experience working with Git or similar version control systems. 
• Knowledge of TypeScript, Microsoft Azure, Material Design and W3C accessibility would be of benefit but not essential 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you the recruitment pathfinder with a passion to uncover top talent, optimize pipelines, and create amazing candidate experiences? Do you have experience in recruitment administration?  

If so, we have an exciting opportunity for you to join our valued client, a recruitment agency based in Sydney, Australia. 

We are seeking a TALENT DELIVERY ADMINISTRATOR to polish CVs, craft candidate briefings, schedule interviews, and ensure data integrity. 

This is a full-time role, from 6:30 am - 3:30 pm, Mon-Fri, Dayshift. 

This is a work-from-home position. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The role of a Talent Delivery Administrator is to support the company’s Recruitment Team and Delivery Team in the presentation of exceptional technology candidates to the company’s clients. The career path of a Talent Delivery Administrator can progress into either Lead Talent Administration or to Talent Delivery Specialist role or other specialized admin positions such as Finance and Marketing.  

RESPONSIBILITIES 

• CV Preparation
• Format candidate CVs using Qwilr and PDF to company’s standard timelines and quality.  
• Prioritise CV preparation using P1, P2, P3 framework.  
• Overseeing and responsible for quality of CV prep of other Recruitment Administrators.  
• Marketing  
• Build new Candidate Briefing documents using the company’s research and brief from consultant.  
• Use Canva to update branding and client materials, build presentations, banners etc.  
• Monthly clean-up and organisation of Qwilr folders.  
• Quarterly updates to consultant bios on Qwilr (including gathering testimonials).  
• Creation of new Consultant bios on Qwilr.  
• Recruitment Administration  
• Schedule candidate interviews with the Recruiting Team ensuring a smooth recruitment process as needed.  
• Ensure accurate documentation and information in Vincere.  
• Any other administration tasks in line with the Talent Delivery Administrator role.  
• Company  
• Promote the company’s mission and guiding principles.  
• Adherence to client’s Policies and Procedures.  
• Participate in the review of operational processes and provide ideas.  
• Systems  
• Ad hoc Vincere (database) projects relating to data integrity.  
• Daily formatting check of live ads on company job board and Seek.   
• Monthly data gathering activities for system usage and operations reviews.  
• Communication
• Proactively communicate with everyone in the company 
• Attend and contribute to all team meetings as required. 

• Bachelor’s degree in Business, Human Resource or similar. 
• Minimum 2+ years administration experience  
• Excellent computer skills and ability to pick up new systems with ease.  
• Understanding Qwilr and Canva is ideal or a keen willingness to learn.   
• High sense of urgency and speed of delivery, without compromising on quality  
• Ability to work independently and collaboratively as part of a team, in a fast-paced, complex process-driven industry environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of discretion and professionalism when handling sensitive financial information. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 

• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

MedCore Solutions, the healthcare division of Bizforce, is hiring for US Healthcare Recruiters for permanent remote work who can start immediately. As a US Healthcare Recruiter at MedCore Solutions, you will be responsible for finding and recruiting top healthcare professionals for US-based companies. We provide remote staffing in healthcare for revenue cycle management and nursing. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career in a growing industry and improve your skills with an industry leader, we encourage you to apply today! The labor demand in the U.S. healthcare system continues to grow each month and we are seeing a labor shortage at an all-time high. We place Medical Billers, AAPC Certified Coders, Triage Nurses, Patient Services Specialists, Medical Transcribers, Prior Authorization, Medical Records specialists, and all other allied healthcare professionals.

Who We Are

MedCore Solutions is an industry leader in staff augmentation company with a global presence focused on placing highly skilled employees in hospitals and medical facilities. We are committed to delivering the best results for our clients and we ensure a rewarding, respectful, and productive experience for our employees.

Physicians and hospital practice managers understand how difficult it can be to place high-quality service providers at every level of their practice. HR requirements, retention, high turnover, onboarding processes, and training are just some of the challenges that face our healthcare system every day.

We understand the challenges that healthcare professionals face when it comes to hiring, training, and retaining talent. We integrate healthcare professionals into your existing ecosystem and handle these so you don't have to.

Responsibilities

• Conduct end to end cycle of recruitment
• Develop, initiate, and maintain a network of contacts to help identify and source qualified healthcare professionals
• Provide recruiting expertise services to support the business needs of respective clients and make a difference in people's lives by putting them to work in the right industry that matches their qualifications.
• Work closely with US-based healthcare companies to understand their talent needs and develop an efficient strategy to fill those needs
• Review and screen resumes to identify and shortlist best-fit candidates
• Conduct phone and virtual interviews to verify candidate qualifications
• Handle all aspects of hiring, including issuing offer letters and negotiating salaries
• Develop and maintain a strong pipeline of qualified candidates to meet current and future business needs
• Keep records of all candidate interactions and maintain accurate records to track hiring progress

• Strong experience in healthcare recruiting, preferably in the US market
• At least 1 year experience in US healthcare recruiting
• In-depth knowledge of healthcare industry recruitment practices, strategies, and trends
• Ability to work in fast-paced environment and maintain a sense of urgency
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to work independently with a remote team environment
• Familiarity with applicant tracking systems and recruitment databases
• Amenable to work in a graveyard shift
• Can start IMMEDIATELY

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Full-time position - 40hrs/wk

Permanent Weekends Off

Great Company Culture and No Micromanagement

Octal Philippines Inc. is seeking a highly skilled and motivated individual to join our team as an IT Project Management Associate. As an IT Project Management Associate, you will be responsible for assisting in the planning, coordination, and execution of IT projects. This is an excellent opportunity for someone with strong project management skills and a passion for driving successful IT initiatives within the organization.

Responsibilities

• Assist in defining project scope, goals, and deliverables
• Develop and maintain project plans, schedules, and budgets
• Coordinate project resources and stakeholders to ensure timely completion of project milestones
• Monitor project progress and identify and resolve issues or risks
• Prepare and deliver project status reports to stakeholders and leadership
• Conduct project meetings and facilitate communication among project team members
• Ensure adherence to project management methodologies and best practices
• Support the implementation and post-implementation phases of projects

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• At least 3 years of experience in project management or related roles
• Proficient in project management tools and software
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple projects simultaneously
• Knowledge of software development lifecycle
• Good written and oral communication and listening skills, detail oriented, At least 3 years project management experience meticulous, team player, dependable
• Knowledge in clinical applications or medical information systems is an advantage
• PMP certification is a plus

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

Octal Philippines Inc. is seeking a highly skilled and self-motivated individual to join our partner's team as a DevOps Application Developer. As a DevOps Application Developer, you will be responsible for installation and configuration of DevOps automation tools on cloud or non-cloud infrastructure.

Responsibilities

• Understands the project and application context and accordingly configure the DevOps tools
• Setup continuous integration for automated and continuous builds, develop build script & versioning, build packaging and deployment on the server,
• Setup continuous testing.

• Bachelor's degree in Computer Science, Engineering, or related field
• At least 3 years of experience in application development or related roles
• Must Have skills Service Requirements Practitioner will perform work related to:
• Automation CICD onboarding, (ii) CICD Code and Deployment pipeline builds (iii) Automation CICD production deployment support; according to the following criteria: Complete all CICD onboarding tasks in collaboration with the development team
• Build Code pipeline Lower environments (Development or Non-Production) for application.
• Build Deploy pipelines Lower environment for cloud or on-perm deployment. Support Services Support Code pipeline build on a daily basis. Create all required service accounts for access to artifacts and On-prem server deployment through Service Now (SNOW) requests.
• Create the Deploy Runners based on Implementation patterns.

• Health Insurance
• Standard Statutory Benefits
• Allowance

Hi! We’re Smartsourcing, looking for an Accounting Associate who can work with us full-time and on-site!

Where?