Position : Real Estate Virtual Assistant

Working Hours : Flexible

Salary Range : 800 - 1,000 USD

ABOUT THE ROLE:

We are currently seeking a detail-oriented and proactive Real Estate Virtual Assistant to join our team. As a Real Estate Virtual Assistant, you will play a crucial role in managing communication, scheduling, and appointments for our real estate listings. This position requires someone who is tech-savvy, a quick learner, and possesses excellent organizational skills.

SCOPE OF WORK:

• Answering and managing emails promptly and professionally.
• Scheduling and coordinating appointments efficiently.
• Managing the client's inbox, responding to listing postings, and following up promptly.
• Using Google Maps to coordinate and schedule property viewings.
• Other administrative tasks as required.

MINIMUM REQUIREMENTS:

• Proficiency in Google Maps and Google Suite.
• Willingness to learn and adapt to new tools and technologies.
• Fast learner with excellent organizational skills.
• Reliability and the ability to work independently without constant supervision.
• Minimum 2-3 years of experience in a similar role.
• Nice to have: Creative problem-solving skills for handling situations in the absence of direct supervision.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About the Role

Job Title: Barista/Cashier
Reports to: Store Supervisor/OIC
Work Schedule: Shifting Schedule
Work Location: Dapitan (Near UST)

This role requires crafting and serving high-quality beverages and providing excellent customer service.

• Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.
• Greet and assist customers in a friendly, confident, and efficient manner. Answer customers' questions about menu items and offer recommendations. Deliver exceptional customer service to ensure customer satisfaction.
• Maintain a clean and organized workspace, including equipment and serving areas. Adhere to health and safety guidelines, including proper food handling and sanitation.
• Work quickly and accurately during busy periods to keep up with customer orders. Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.
• Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions. Make suggestions and upsell additional items when appropriate.

The main responsibilities will include but are not limited to:

• Write standards-compliant code including testing/debugging in both IOS and Android
• Works with Visual and UX Designers to translate visual concepts into functional native application experiences
• Ability to take graphic files and translate them into a functional experience on mobile platforms
• Participate in the functional requirements definitions for new or modified applications
• Work closely with internal development and design teams to ensure flawless integration with back-end technology and a great user experience
• Maintain continuous contact with all internal and external stakeholders through the project and after completion making sure features are delivered with high quality and on time
• May provide assistance, identification and technical analysis for incident troubleshooting
• Promote good coding practices within their team

Summary of the Position

As a Customer Service Agent, it is your responsibility to act as a liaison between the management team and its customers. Gaining experience in managing customers' queries and concerns in a professional manner through constant communication, and ensuring the protection or brands from harmful content on various social media platforms. You will be trained and have experience in communicating effectively with customers,  analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Solve customer problems in a professional and timely manner
• Send follow-up emails/messages to the customers regarding their concerns
• Respond to potential customers by providing accurate information about our products and services
• Use our online platform to monitor content
• Maintain constant communication with your shift manager to resolve any issues or questions
• Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Work with various brands from different industries to detect, review and monitor all kinds of content 

The primary responsibilities will include but are not limited to:

• Work with internal teams and external vendors to gather requirements, prototyping, architecting and implementing/updating solutions
• Provide Sitecore guidance into the selection, scope, design, development, delivery and continual service improvement of technology solutions.
• Nurture/enforce and monitor product technical excellence and high quality
• Ensure all technical documentation is complete, accurate, and current for new or modified modules/applications according to defined guidelines and standards
• Develop, maintain, troubleshoot, enhance and document components develop by self and others as per the requirements and detailed design
• Conduct testing and code review, deployment in a continuous integration environment (CI)
• Champion continuous improvement in the Sitecore platform team and the wider engineering teams.
• Assist with support analysis and troubleshooting on primarily Sitecore platforms and, where possible other internal systems

Other duties and tasks will be assigned as required.

The primary responsibilities will include but are not limited to:

• Engage actively in technical design and solution architecture discussions, contributing insights for backend web applications and web APIs that underpin the digital/ecommerce platform and seamlessly integrate enterprise services across all business domains.
• Craft reusable code and libraries, demonstrating a forward-thinking approach that enhances efficiency for future development endeavors.
• Drive optimization initiatives for existing applications, focusing on enhancing performance and scalability to meet evolving business needs.
• Conduct rigorous testing and code reviews, ensuring code quality and deployment efficiency within a continuous integration environment (CI).
• Provide essential support in technical analysis for escalated incidents, leveraging your expertise to swiftly address and resolve challenges in the development lifecycle.

Other duties and tasks will be assigned as required.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Financial Analyst (Real Estate)

Work Hours: M-F; 9:00 AM-6:00 PM EST / 10:00 PM-7:00 AM PH Time

Salary: 1,500-2,000 USD per month

Duties and Responsibilities:

• Lead underwriting and due diligence activities, including overseeing acquisitions and performing financial analysis, market analysis, and reviewing third-party due diligence reports.
• Perform the initial screening of investment opportunities to determine fit with the company's investment objectives; this includes quick back of the envelope (BOE) as well as full underwriting analyses.
• Oversee and manage deal flow.
• Create investment decks that thoughtfully assess prospective investments.
• Create reports for lenders and investors.
• Conduct market assessments, site assessments, zoning assessments, and other due diligence related to site acquisition and development feasibility.
• Be able to review and underwrite models, build/update waterfall / promote models and forecasts.
• Lead the financial analysis for new and existing investments (primarily multifamily, mixed-use, and affordable).
• Lead the creation of thorough and concise investment memorandums.
• Prepare asset management reports, investor updates/presentations, and other marketing materials.
• Monitor and manage closing processes and assist with closing.
• Model and forecast asset performance, projected returns, varying debt scenarios, and equity waterfalls (IRRs and Equity Multiple).
• The hired candidate will report directly to the Founder of the firm.

• A minimum of 3-5 years of experience in real estate financial modeling from areas such as real estate corporate finance, investment banking, private equity or real estate investment sales, or debt platforms.

• Strong quantitative, financial analysis and modeling, advanced knowledge of MS PowerPoint, and advanced MS Excel skills are required.  Excel Modeling skills – will be tested.
• Excellent communication, written, and interpersonal skills at all levels are critical to success.
• Must have strong experience with MS PowerPoint.
• Ability to perform quantitative and qualitative analyses of real estate transactions with advanced underwriting techniques and a deep understanding of equity and debt capitalization structures.

Personality/Attitude/Culture Preference:

• Exceptional time management and prioritization skills are also required to succeed in a fast-paced environment, managing multiple projects with significant responsibilities and competing priorities.
• Must be able to work well independently to manage and own tasks.

**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**

Position: Performance Marketing Video Editor

Work Hours (Client): 9 am to 5 pm ET, Monday to Friday

Work Hours (MNL): 10 pm to 6 am MNL Time, Monday to Friday

Pay Range: $800 to $1,200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

The company exists to show people it's never too late to learn a new skill.  We teach complete beginners how to crochet by combining a physical kit with emerging ed-tech tools. 

Our work is meaningful. Many of our customers turn to our company to spark joy in their and their loved ones’ lives. Since 2020, we’ve successfully helped 400,000+ people experience fiero - the feeling you get when you accomplish something you once thought was impossible.

We’re a healthy business. We have no investors and with that, comes freedom. Freedom to make choices that are best for our customers, employees, and business. 

We’re an unusually small team for our revenue, and we plan on keeping it that way. We're all about getting the job done with as little busy work and meetings as possible. Our team is fully remote, spanning Wisconsin to China. So while we do a lot of our work asynchronously, we also know how to have a good time virtually anywhere ;)

We’re on a rocket ship. We’ve seen unbelievable growth in our 3 years in business. Every day is a busy day, and the fast pace excites us. We’ve got ambitious goals to 1) make better products that make a significant impact on how millions of people see themselves, and 2) build a lasting brand that people more than love – that they obsess over.

The role

You have lots of experience editing for fun, modern brands. You know how to create performance-based video and GIF assets across multiple social platforms – Meta, TikTok, Snapchat – you name it, you’ve designed it. Not only that, but your creatives can get our target audience hooked from the first second. 

You Thrive In Optimizing Videos For Performance. You will be given some projects with specific instructions and some that allow you to be creative and think outside the box. First edits rarely go straight to our media buyer, so you take feedback and run with it to give the ad the highest likelihood of success. You relentlessly improve editing to drive ad metrics with thumb stop and hold rates.  

You’re thoughtful and detail-oriented. You gather as much context as possible so you can make the best creative. You think through every detail of the prospective customer experience, down to the little touches like keeping a consistent brand identity/style across your assets. When someone sees your asset, not only will it grab their attention but they will also know that it's The Woobles. 

And fast. We’re one of today’s fastest-growing e-commerce brands, and we’re keen to keep up the pace. We launch anywhere from 2-10 products a month. You understand that organization and planning ahead are key to success. The more concepts we are getting out and testing, the more ad concepts we will have known are proven winners to iterate and scale upon.

• At least 1 year of relevant experience

• Adobe Creative Suite (At least Premiere Pro)
• CapCut
• A portfolio with sample works
• Have an adequate computer and data storage (such as an external hard drive)

Holidays: PH Holidays

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Efficiency

• Ensure Service Operations’ compliance to Reporting Services (QPMS / Semi –QPMS), Termite Management Program
• Conduct technical advisory for Services which require site inspection
• Ensure accurate and on time submission of reports agreed with customer.
• Undertake periodic inspection to HD/KA customer; discuss fully finding result and recommendation. Seek agreement on the action plan.

Administration and Policy Directive

• Assist Technical Manager in planning, scheduling, preparation of suitable training materials and conduct of technical training.
• Assist Technical Manager in updating Authorized Product List, coordinate request on addition and removal from the list. Coordinate with procurement department and chemical supplier on supporting documents.
• Assist Technical Manager in conducting Service Audit, monitor status of TPA (Technician Performance Assessment)
• Assist in any program that supports Quality service within division
• Extend assistance to Branch operations in promoting company products and services and achieving business objective.
• Supervise and/or assist specific Branch service operation as required after consultation with Branch & Technical Manager.
• Provide Insect Identification Service for Branches which yet to have the capability and to complement those which have.
• Constantly improve or upgrade knowledge on Pest Management through private study, membership of association, attendance at course, study of technical literature provided by Company and practical experience in the field.

• Identify cases where recurrent infestation and/ or lack of customer cooperation, which require follow-up action by local Branch.
• Submit recommendations and reports with appropriate chemical treatment or monitoring recommendation to the Branch or Service Heads.
• Conduct bi-annual audit and ensure usage of product are compliance on Authorize Product List in all Pest Control Branches
• Maintain accurate records of High Dependency / Key Account customer on a current year as reference for review on the status of Pest Management Program.
• Ensure proper use, maintenance and security of vehicle, equipment monies provided by Company and all technical materials/documents are controlled and will not be used on other purposes outside Company’s interest.
• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene

Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• To be aware and act on potential sales and collection opportunities to help generate additional new business, up-selling, and improve collection.
• Attend required training, meetings, conferences, and other official company functions necessary for business growth, government legislation compliance, and customers’ requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Preferably candidates with Bachelor's Degree in Agriculture major in Entomology or equivalent
• Fresh graduates are welcome to apply
• With experience in Technical Operation specializing in handling manufacturing company with process standard such GMP, ISO, HACCP, and FSMS.
• With excellent communications skills
• Proficient in MS Offices
• Willing to work in Brgy. Kalawaan, Pasig City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)

• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Position : Admin Assistant

Client Name : Pulse Electrical

Working Hours : GMT+10 , 40hrs a week

Holidays : Flexible

Salary Range : $800- $1000

ABOUT THE COMPANY:

Please specify

ABOUT THE ROLE:

We are currently seeking an Admin Assistant to provide comprehensive support to our office staff in managing files, job reports, and images related to our ongoing projects. The ideal candidate will be a multitasking wizard, comfortable working within the Microsoft 365 environment, and bringing a high level of attention to detail to every task.

SCOPE OF WORK:

Utilizing tools within the Microsoft 365 environment, including SharePoint and Outlook.

Demonstrating intermediate Excel skills for efficient data management.

Saving and converting files to PDF format as needed.

Managing images and reports with a keen eye for detail.

Familiarity with Simpro, our job management system/CRM, is a big plus.

Exercising common sense and initiative in problem-solving.

MINIMUM REQUIREMENTS:

Proficiency in Microsoft 365 tools, SharePoint, and Outlook.

Intermediate Excel skills for effective data management.

Experience in saving and converting files to PDF format.

Ability to manage images and reports with a high level of detail.

Familiarity with Simpro or similar job management systems/CRMs (preferred but not mandatory).

A minimum of 3 years of experience in administrative support roles.

Strong common sense and initiative.

1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.

1GLOBAL (https://www.1global.com/) isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all.

But that's not all. We've recently unveiled a game-changer: BetterRoaming (https://www.betterroaming.com/). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming.

We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights!

The Role

Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.

Currently, we're looking for a talented individual to join our German support team. Business Proficiency in English is also essential as it's our primary business language.

We are open to hire candidates in Lisbon (Portugal), and Manila (Philippines).

What you will do:

• Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email
• Tracking, collating and responding to customer issues within agreed timescales
• Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
• Working closely with Service Account Managers to help develop, grow and retain customer accounts

What you will bring:

• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
• Knowledge of supporting GSM
• A professional telephone manner and call management skills
• Outstanding written and verbal skills in your first language- German is required
• Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers.
• Exceptional customer relationship management skills – including handling complaints effectively
• Good teamwork, organizational and time management skills
• Excellent analytical and problem-solving skills
• Good attention to detail and the ability to understand and follow technical processes accurately
• You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.

Why 1GLOBAL?

Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:

• Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions.
• Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact.
• Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished.
• Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement.
• Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated.
• A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving.
• Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

#1 PH Workforce Delivering to the US.

Bizforce and our medical billing division, MedCore Solutions, is currently seeking a skilled and compassionate WFH US Medical Assistant to join our team. As a Medical Assistant, you will play a critical role in providing quality healthcare services to patients. This is a permanent work from home position that offers flexibility and the opportunity to work with a dynamic team of healthcare professionals.

Who We Are

MedCore Solutions (MCS) is a single source solution for healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Assist healthcare providers in patient examinations and procedures
• Interview patients and document basic medical history
• Obtain and record vital signs and medical history of patients
• Prepare examination rooms and ensure cleanliness and organization
• Administer medications and injections as directed by healthcare providers
• Perform basic laboratory tests and collect samples
• Coordinate patient referrals and follow-up care
• Update and maintain electronic medical records
• Provide patient education and support
• Collaborate with the healthcare team to ensure quality patient care

Other Details:

Duration: Part-time; Steady-state

Schedule: 2 Full Days: 9AM-5PM Tuesdays & Wednesdays, then 9AM-4PM every other Friday (16-24 hours every other week)

Timezone: EST

• At least 2 years of experience as a Medical Assistant or a Medical Secretary in a virtual healthcare setting
• Organize and schedule appointments
• Update and file medical records and insurance reports
• Proficient in using electronic medical record systems
• Knowledge of medical terminology and procedures
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Amenable to work in a graveyard shift (at any US time zone)
• Can start immediately or in 2 weeks

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up
• Peripherals: Headset with noise-canceling feature

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We are seeking an Onboarding Supervisor to oversee the full onboarding cycle. This role will oversee the Onboarding team for both Manila and other sites in the Philippines. 

As Onboarding Supervisor, You Will…

• Be responsible for the full onboarding cycle 
• Create and/or update policies to outline the onboarding process
• Oversee the entire team and provide mentoring/coaching to team members
• Work and coordinate with managers and stakeholders to address onboarding issues, or new educational needs regarding specific employees and/or departments
• Attend meetings related to Recruitment and Onboarding to fully understand the needs of hiring requirements
• Perform miscellaneous job-related duties as assigned

As Onboard Supervisor, You Have…

• Bachelor’s degree preferred
• 2+ years onboarding with recruiting experience in a fast-paced, high volume, call center environment or related industry
• Must have 1-2 years of leadership experience
• Amenable to work in various locations, including our Clark and Cebu sites
• Excellent communication and leadership skills
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Strong teamwork skills
• Experience with Applicant Tracking Systems (ATS) and resume databases.
• The ability to work with sensitive and confidential information
• Good organizational and time management skills

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Senior Director for Training, Quality and Compliance plans, coordinates, directs and supervises all aspects of the support service delivery for a set of specific client programs which can be located over multiple centers in different cities. This position ensures full support to business unit owner client interaction related to service delivery, planning and ensuring client satisfaction on Training, Quality, Compliance and Customer Experience metrics, profitability and revenue maximization, and providing account direction. 

As Senior Director of Training, Quality and Compliance, You Will…

• Manage all aspects of client operations including planning, development, implementation, and maintenance for the account
• Manage day-to-day service delivery through Training and Quality Managers/Senior Managers
• Provide effective coaching to the managers in a timely manner
• Meet or exceed account objectives for revenue, gross profit, quality and customer satisfaction
• Present Training and Quality Data to client during business reviews
• Directly responsible for developing and conceptualizing quality management system in the company
• Identify improvement opportunities, develop and drive appropriate action plans for quality and training enhancement
• Work with the fraud and security team to assess product and process compliance, assess operational risks and develop risk management strategies
• Ensure periodic internal reviews, transaction audits (including physical audits) are done to ensure that compliance procedures are followed
• Responsible for ensuring we disseminate written policies and procedures related to compliance activities
• Ensure that monitoring/auditing, preparing and providing adequate feedback is happening according to SLAs
• Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed
• Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement
• Manage internal and external quality audits
• Identify root cause analysis of training and quality shortfalls
• Reduce learning curve and help enhance product/process knowledge of new joinees
• Communicate to heighten awareness and focus on the importance of improving the overall customer experience
• Drive Training programs/Certification program at the engagement level and participate in the training programs as trainers
• Maintain the desired target throughput for process training batches
• Develop and maintain client rapport and complete satisfaction with contract and customer services
• Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
• Monitor and report performance metrics and client satisfaction to the client, the company, and our employees
• Accountable for managing account performance against profitability objectives, contract metrics and client expectation
• Assure that contract compliance, documentation and information is up to date and files are maintained
• Assure that contract requirements including process compliance, service levels, talk times, escalations, quality scores, and etc., are routinely conveyed and understood by team members
• Provide the lead role in the absence of the business unit owner, in client communications in matters of support performance reporting, billing, systems, staffing, product development, and complaints
• Accountable for the information conveyed to clients and responsible for distribution to internal management, Sales, and staff of key information received
• Support client goals by improving the quality & efficiency of consumer relation services, update & integrate global technology platforms and optimize & better integrate fulfillment activities
• Responsible for ensuring timely and effective implementation and deployment of regional or global company initiatives within the specific account

As Senior Director of Training, Quality and Compliance, You Have…

• Bachelor’s degree preferred, plus 5-years experience in a Training and Quality Management role
• Experience in handling Process and Regulatory Compliance a plus
• Proven experience in a senior Training and Quality role, preferably at a managerial or Director level
• Strong strategic thinking and planning skills
• Excellent leadership, communication, and interpersonal skills
• Familiarity with the latest learning technologies and trends
• Demonstrated ability to collaborate with cross-functional teams
• Must have strong and effective verbal and written communication skills
• Must be able to deal with confidential/sensitive topics appropriately
• Must be a team player and leader
• Must be able to successfully manage multiple projects simultaneously
• Must have excellent interpersonal, organizational, mediation, and negotiation skills
• Work From Cyber Park Tower 1 Office (Full-Time) but may be asked to report to other Philippine sites as needed

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Real Estate Accountant

Work Hours: M-F; 9:00 AM-6:00 PM EST / 10:00 PM-7:00 AM PH Time

Salary: 1,500-2,000 USD per month

Duties and Responsibilities:

• Prepare all aspects of the financial statement package, including creating and posting journal entries, detailed general ledger account review, and completion of all backup schedules needed, including footnotes.
• Create and prepare ancillary schedules including depreciation, amortization, work in process, capital, and rent analysis.
• Review variances in financial statements and document explanations for significant items.
• Prepare bank reconciliations and ensure all reconciling items are resolved in a timely manner.
• Reconciliation of balance sheet and P&L accounts.
• Review, investigate, and correct errors and inconsistencies in financial entries, documents, and reports.
• Ensure all vendor, debt, real estate tax, and insurance payments are made in a timely manner and all work papers are updated and maintained.
• Assist with special projects and due diligence as requested.
• Must maintain all intercompany transactions, perform various ad-hoc assignments, complete tax forms (1099s), assist in tax return preparation, and perform month-end close.

• A minimum of 5 years of relevant experience in accounting.

• Proficiency in Excel.
• Undergraduate degree in accounting, finance, or another quantitative field.

Ideal/Preferred:

• Experience in the real estate industry is preferred.
• Preferably has some local relevant certification in accounting (CPA equivalent).

Personality/Attitude/Culture Preference:

• Ability to thrive in an entrepreneurial environment and comfortable managing multiple work streams and projects concurrently.
• Strong analytical skills and exceptional attention to detail.
• Intellectual curiosity and the ability to be resourceful to find solutions.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES

Position:  SEO Specialist/Technical Writer

Salary Range:  USD 1000-1500 /month

Working Schedule: to be confirmed

ABOUT THE COMPANY:

Great internal tools and admin panels aren't just for unicorns with dedicated teams.

Most internal tools get the last allocation of resources, but we believe they should be just as powerful, intentional, and continuously-improving as any other best-in-class software.

By building an opinionated product, our team can thoughtfully craft every last detail so that you don't have to. Every time we ship a new feature or improvement, your tools magically get better.

There's no dragging-and-dropping. No JavaScript or SQL required.

It just works.

This approach allows us to ship complex features, experiment with new ideas, and not allow process to stand in the way of progress.

Internal tools should be collaborative—a place for teams to gather together.

They should value both security and ease-of-access.

Most importantly, they shouldn't take resources away from what you do best: Building your own product.

Responsibilities:

• Create blogs from ChatGBT about web developments
• The goal is to generate interest from other web developers using informative articles
• Make ChatGBT content sound organic and natural
• Use A.I. to create SEO articles

• Some SEO experience
• Comprehensive understanding of technical topics like typescript, coding, A.I., and web development
• Someone with a background in web development looking to write about it for other developers

LOOKING FOR FILIPINO CANDIDATES WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES ONLY!

Job Title: Executive Assistant

Working Hours:  Mon-Fri, Flexible, with availability until 8 pm EST

Type of contract: Independent Contractor

Salary: 1200–1500 USD/month

Duties and Responsibilities:

• Calendar Management:
• Efficiently manage and organize daily schedules, appointments, and commitments.
• Anticipate and resolve scheduling conflicts to optimize the executive's time.
• Meeting Management:
• Coordinate and schedule internal and external meetings.
• Prepare meeting materials and agendas, ensuring all participants are well informed.
• Transcribing Meeting Notes:
• Accurately transcribe and organize notes from various meetings.
• Social Media Management:
• Schedule and manage social media posts.
• Engage with followers through comments and messages.
• Proactive Problem Solving:
• Anticipate needs and identify potential issues in advance.
• Take proactive measures to address and resolve challenges before they arise.
• Standard Operating Procedures (SOPs):
• Create and maintain Standard Operating Procedures to ensure efficient workflows.
• Keep documents up-to-date with any changes or improvements.
• Travel Coordination:
• Efficiently coordinate travel arrangements, including flights, accommodations, and transportation.
• Propose and book restaurants, and identify interesting events around specified locations.

• Experience:
• At least 2 years of experience as an Executive Assistant to the CEO
• Technical Proficiency:
• Familiarity with Office 365 and Google Suite.
• Comfortable using technology and adapting to new tools.
• Detail-Oriented:
• Ability to pay attention to the finer details and maintain accuracy.
• Self-Motivated:
• Proactive and able to work independently to accomplish tasks.
• Reliability and Thoroughness: 
• Dependable with a commitment to thorough and accurate work.
• Anticipatory Skills: 
• Capable of anticipating needs and addressing potential issues in advance.

• Communication Skills:
• Excellent written and verbal communication skills in English.
• Ability to communicate effectively with diverse individuals.

• 14 paid time-offs per year
• Budget of $50/month for any DTC e-commerce products on Shopify they want.
• Annual stipend to invest in continued education programs ($500/year)
• Licenses to creative and business software tools: Figma, Canva
• Access to a large, proprietary database of e-commerce technology and consumer trend data (worth $20k)

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We are seeking a highly motivated and experienced Learning and Development Director with a proven track record in designing and implementing comprehensive learning and development programs that align with organizational goals, to join our dynamic team. As the Learning and Development Director, you will play a key role in fostering a culture of continuous learning, employee development, and talent retention.

As Learning & Development Director, You Will…

Strategic Planning

• Develop and implement a strategic learning and development plan aligned with the organization's objectives
• Collaborate with key stakeholders to identify training needs and prioritize learning initiatives

Program Development

• Design, implement,and evaluate innovative learning programs that address both individual and organizational development needs
• Oversee the creation of training materials, resources, and curriculum to support various learning modalities

Leadership Development

• Create and manage leadership development programs to cultivate and enhance leadership skills at all levels within the organization
• Provide coaching and mentorship to executives and leaders to support their professional growth

Employee Training

• Develop and deliver training programs for employees at all levels, ensuring alignment with organizational goals and industry best practices
• Utilize a variety of training methods, including e-learning, workshops, micro-learning videos, gamification and on-the-job training, to accommodate diverse learning styles

Performance Management

• Collaborate with HR to integrate learning and development initiatives into the performance management process
• Establish key performance indicators (KPIs) to measure the effectiveness of learning programs and make data-driven improvements

Technology Integration

• Stay abreast of learning and development technologies, assess and implement relevant tools to enhance training efficiency and effectiveness

Content Development and Hypermedia 

• Manage the Content Development and Hypermedia teams by providing guidance and direction for both client and internal projects which include but is not limited to creation of training and branding materials
• Ensure delivery of work is completed within SLAs and deadlines

Budget Management

• Develop and manage the learning and development budget, ensuring cost-effective solutions without compromising program quality

Compliance and Reporting

• Ensure that all learning and development programs comply with relevant regulations and industry standards
• Generate regular reports to assess the impact and effectiveness of training initiatives

As Learning & Development Director, You Have…

• MBA in Human Resources, Organizational Development, Business, or a related field
• Master’s degree is a plus
• Work From Cyber Park Tower 1 Office (Full-Time) but may be asked to report to other Philippine sites as needed
• Flexible Schedule - Majorly night shift (8 p.m. to 5 a.m. MNL) and may change depending on business requirements
• Proven experience in a senior learning and development role, preferably at a managerial or Director level
• Strong strategic thinking and planning skills
• Excellent leadership, communication, and interpersonal skills
• Familiarity with the latest learning technologies and trends
• Demonstrated ability to collaborate with cross-functional teams

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Project Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Collaborate with project managers to develop detailed project plans, outlining tasks, timelines, and resource requirements.

• Assist in defining project scope, goals, and deliverables
• Work with stakeholders to identify project requirements and constraints

Monthly Salary: PHP 21,000

• 6 months - 1 year Team Lead experience in BPO space           
• Can convey ideas clearly and ensure understanding among team members and listens attentively to team members and values their input 
•  Efficiently manages time and prioritie and  sets clear, achievable goals for the team and individuals           
• akes ownership of both successes and failures. Communicates openly about team progress and challenges  
• Possesses a strong understanding of the team's work domain and capable ofproviding guidance and solutioons to overcome obstacles with Project Administrator experience       

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

OPEN ONLY TO FILIPINO FEMALE CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES

Job Title: 16771023511 - Virtual Assistant/ Digital Marketing Specialist

Salary Range: $1000 - $1500 per month

Working Hours: 9:30-5:30 UK Time, M-F

Duties and Responsibilities:

Website

• Editing video and photos to create website content using the company’s brand guidelines.
• Find SEO keywords through Ubersuggest that match the recipe.
• Writing a blog post that goes with the recipe and includes key phrases, keywords and etc to the post.
• Schedule on Wordpress for approval.
• Once approved - create schedule for social channels
• Create roundup blog posts - we usually do two of these weekly. 
• Update current website content to make it better.

Social Media

• Work with the client to create a strong social media plan for 3 months.
• Create KPIs with the client to measure  efforts.
• Be vocal in knowing what works/doesn’t work. Do more of what works.
• Create graphics using brand guidelines.
• Take recipes and videos that the client has created and help to edit and schedule.
• Respond to comments daily on all social channels
• Increase engagement

Online Course/Coaching

• Work with the client  to create content for an online coaching platform.
• Create social plan for growth.
• Use Kajabi with the client to create sellable content/coaching
• Create Newsletter through Kajabi.

• Collaborate with cross-functional teams to execute marketing initiatives
• Stay up-to-date with industry developments and best practices

• Minimum of 2 years of experience in digital marketing
• Proven track record of managing social media campaigns
• Knowledge of digital marketing tools and platforms (e.g., Google Analytics, Facebook Ads Manager)
• Experience with SEO and content creation
• Good communication skills
• Ability to work independently and meet deadlines.
• Proficiency in the tools Adobe Photoshop, Wordpress Tailwind, and Pinterest 
• Experience in Google Workspace, Canva, Ubersuggest a plus

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Social Media Manager

Working hours: Monday-Friday, 9 AM EST

Holiday/s: US & PH Regular Holidays

Salary Range: $800 - 1,000/month

About the company:

We bring Craft Cocktails to events & Host Cocktail Classes. 

Duties and responsibilities:

● Post and Schedule photos & videos on.. 

○ Instagram 

○ Facebook 

○ LinkedIn 

○ TikTok 

○ YouTube 

● Track and measure analytics 

● Create weekly, monthly, and quarterly content campaigns 

● Manage Engagement 

● Schedule our Cocktail Classes 

● Willing to take on any other Social Media & Admin related tasks as needed 

• Has worked as a social media manager for established brands before
• Ability to Post, Schedule, and Track analytics on Social Media

LOOKING FOR FILIPINO CANDIDATES RESIDING IN THE PHILIPPINES

Position: Recruiter

Working Hours: TBA

Salary Range: up to 1500 USD

About the company: 

This Company is operating since 2014 at the intersection of artificial intelligence, electrochemistry, signal processing, and high-power electronics. [Confidential Company] has the first and only demonstrated technology that can ultra-fast charge lithium-ion batteries without compromising battery life or changing the battery's chemistry.

About the job:

We are currently on the hunt for an experienced Recruiter to join our dynamic team. Your role will be instrumental in identifying and attracting talent for various non-technical departments. The ideal candidate possesses a sharp eye for talented individuals and a passion for creating teams that contribute to the success of our company.

Duties and Responsibilities:

• Work with hiring managers to understand staffing needs and develop a proactive recruiting strategy for diverse non-technical roles.
• Manage full-cycle recruiting processes, ensuring a smooth and positive candidate experience.
• Leverage various sourcing techniques including social media channels, networking events, job fairs, and referrals to build a robust candidate pipeline.
• Maintain up-to-date knowledge of the competitive landscape in order to effectively attract and hire top talent.
• Screen resumes, conduct initial interviews, and coordinate follow-up interviews with team leads and hiring managers.

• 2-4 years experience in a recruitment or related role
• Proven track record of successfully recruiting for a variety of non-technical positions.
• Familiarity with HR databases, Applicant Tracking Systems (ATS), and Candidate Management Systems (CMS).
• Excellent interpersonal and communication skills.
• Ability to work autonomously as well as part of a team.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position: Property Manager

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM EST (10:00 PM to 6:00 AM Philippine Time

Salary Range: $1500-2000 per month

About the role:

Candidate for this position must be extremely organized, methodical, diligent and have experience with Property Management and Leasing in New York City. This is a high-level position with a focus on administrative responsibilities. This person must be self-motivated, must have good judgment, common sense and be able to speak to tenants, vendors, attorneys, and ownership.

This position requires HUGE attention to detail. This person must respond to e-mails and phone calls at a rapid pace and be able to operate in an incredibly busy environment. We are looking for somebody who has a background with fair market leasing, rent stabilized leases, DocuSign, calendar invites, violations, maintaining organized electronic and physical files for tenant files and legal. We would like someone who is familiar with leasing procedures and overseeing all aspects of the move-in and move-out process. This person will be the tenant’s go-to person for all questions and concerns during their tenancy. This role encompasses many high-level administrative responsibilities not just limited to leasing.

Responsibilities:

Tenant Relations

• Maintain high customer service standards. Promptly respond to all resident requests within 24 hours during regular office hours from Monday-Friday, and work with residents and maintenance to minimize and resolve resident problems and complaints.
• Manage all work orders – from dispatching maintenance to completion of each work order, property manager must ensure all work orders are completed in a timely manner and that the resident is satisfied. Must be able to prioritize the urgency of work orders and requests, as well as follow up after completion.
• Must be reachable and responsive after office hours via email to help manage emergency building issues (this happens occasionally – i.e. if there’s a big storm).
• Communicate clearly and effectively with residents, other employees, vendors, supervisors and ownership in written and verbal form.
• Should have a basic understanding of rent charges, lease issues and other landlord-tenant matters.
• Distribute all building related community-issued notices (i.e., bad weather, emergency, access, notice of new ownership, new policies, etc.)

Leasing/Management

• Leasing – have a basic understanding residential and commercial leases.
• DHCR – must have an understanding of rules and requirements
• Coordinate and complete move-ins, move-outs, apartment turnovers in a timely fashion, management welcome packages
• Maximize resident renewals and manage the lease renewal program for fair market and stabilized tenants – maintain a lease renewal overview
• Leasing - work closely with the Legal Department concerning non-payment, eviction and collection cases

Administration

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure compliance with local laws, inspections, tests, etc. for each property.
• Coordinate building inspections, access for construction, etc. by obtaining permission to enter units
• Ensure all property management invoices are reviewed and either approved or sent back to the vendor for further clarification and/or changes
• Establishing and maintaining files and records, reports and systems needed to effectively manage the properties according to policies and procedures established by the company
• Manage property violations and work with specialists to remove violations
• Upon acquisition of a new property, need to contact tenants, transfer all utilities, collect all relevant information about the property and ensure all vendor contracts are in place

• Must have Real Estate Building managing experience.
• Must be able to work and multi-task in a fast-paced environment
• US experience strongly preferred
• Very strong organizational skills, physical and electronic filing management, prioritize critical deadlines
• Personable, understanding of client/customer service – be able to build rapport with tenants and work with a variety of personalities
• Well-versed in handling lease contracts and the leasing process (our leasing is in-house)
• Experience with Rent Stabilized Properties is a plus

TBD

**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**

Position: Influencer Marketing Assistant

Work Hours (Client): 9 am to 5 pm ET, Monday to Friday

Work Hours (MNL): 10 pm to 6 am MNL Time, Monday to Friday

Pay Range: $800 to $1,200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

The company exists to show people it's never too late to learn a new skill.  We teach complete beginners how to crochet by combining a physical kit with emerging ed-tech tools. 

Our work is meaningful. Many of our customers turn to our company to spark joy in their and their loved ones’ lives. Since 2020, we’ve successfully helped 400,000+ people experience fiero - the feeling you get when you accomplish something you once thought was impossible.

We’re a healthy business. We have no investors and with that, comes freedom. Freedom to make choices that are best for our customers, employees, and business. 

We’re an unusually small team for our revenue, and we plan on keeping it that way. We're all about getting the job done with as little busy work and meetings as possible. Our team is fully remote, spanning Wisconsin to China. So while we do a lot of our work asynchronously, we also know how to have a good time virtually anywhere ;)

We’re on a rocket ship. We’ve seen unbelievable growth in our 3 years in business. Every day is a busy day, and the fast pace excites us. We’ve got ambitious goals to 1) make better products that make a significant impact on how millions of people see themselves, and 2) build a lasting brand that people more than love – that they obsess over.

About you

You’re an all-around good human being. Life is short, and you want to be around people you like. You’re kind, honest, and trustworthy. You want to work every day with positive, direct people who make you and your day better. No big egos allowed.

You value autonomy. You do your best when you’re given lots of responsibility and independence. You thrive in ambiguity and enjoy making decisions. Lots of them. When you run into problems, you have the resourcefulness to solve them on your own, and the self-awareness to know when you need help. You’re comfortable working remotely.

You care deeply about doing great work. You’ll do whatever it takes to get things done. But you don’t just settle at that. You’re always looking for ways to break your records the next time around. Your teammates know they can always count on you, just like you can count on them. 

You eat feedback for breakfast. You’re always looking for ways to improve (yourself, the process, the product, you name it), so you give and take feedback with equal grace.

You’ve got a sense of humor. Because have you seen what we make? You’re an emoji connoisseur and appreciate the art of well-timed GIFs. You want to work somewhere where a sentence like this is 100% relevant: “There are 3 dinos on this one but I think it’s OK because one is riding a turtle.”

The role

You’re a thoughtful communicator. You use your words considerately and kindly while getting your point across. You pick up a brand’s voice and understand social nuances. You also have proven examples of connecting with influencers/affiliates of varying backgrounds, styles, and personalities to convert them into brand ambassadors.   

You excel at organizing swarms of information. Wrangling overlapping people, priorities, questions, and data excites you. You find satisfaction in “herding cats” and have a natural ability to bring order to chaos. 

You plan ahead. You’re always thinking two steps ahead and have your head on a swivel to catch every new priority that flies your way. You scope out opportunities on the horizon and create your own plans for capitalizing on them, keeping timelines at the front of your mind at all times.

You catch every detail. A detailed brief is your bread and butter. You catch the demands of a campaign and communicate them to creators through direct, on-brand instructions. If a deliverable doesn’t match a brief’s every request, you immediately identify what’s wrong, communicate a solution, and push the creative across the finish line. 

• At least 1 year of experience
• Experience with Slack, Gmail, and Google Spreadsheet is required

Holidays: PH Holidays