Primary Responsibilities
•Troubleshoots and corrects daily disruptions to productivity.
•Ensures that the GBS Asia provides a high level of service to the Affiliate operations based on the Statement of Work.
•Manages the staff operations and administration for the GBS program, including optimizing shift schedules, according to Affiliate needs.
•Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
•Main GBS Asia point of contact for Affiliates regarding all operational issues.
Specific Responsibilities
â–ªAt all times, complies with SGS Code of Integrity and Professional Conduct.
â–ªManages the process for and participates in the recruitment of the new GBS staff on behalf of Lab Affiliates with operations housed in GBS Asia facilities.
â–ªEnsures that the working conditions are provided and maintained, including office space, computers, desks, etc. Troubleshoot and initiate corrective and/or improvement actions as needed to ensure local operations integrity is maintained.
â–ªMaintains a working knowledge of all analytical procedures in the lab sections being supported by the team.
â–ªOrganizes, manages and perhaps participates in staff training requirements, opportunities and schedules in coordination with Lab Affiliates.
â–ªManages staff schedules, including shift schedules, attendance and time off requests in coordination with Lab Affiliates managers.
â–ªSupports all GBS Technical Coordinators in their management of daily work assignments and delivery performance.
Supports Lab Affiliates with annual performance reviews of GBS lab staff housed under GBS Asia, especially access to or entry into the local TalentForce system.
â–ªEnsures that systems in place to compile, monitor and report KPIs as outlined in the Statement of Work are properly accessed, functioning and updated.
â–ªAssists in the implementation of specific operational improvements as identified by the Lab Affiliate manager. These projects will focus on the improvement of quality, efficiency, accreditation compliance, communication and technical improvement.
â–ªLooks for local GBS efficiency gains by being aware of new tools and reviewing existing procedures.
â–ªParticipates in regular calls with the Global Process Owners (GPOs) and Lab Affiliate managers in order to discuss operational issues, plans, etc.
â–ªRepresents the Lab Support program internally within GBS Asia and the global business lines.
â–ªFacilitates and hosts visitors from SGS Global and Lab Affiliates as needed.
â–ªReviews and provides any corrections to monthly expense reports to the Lab Affiliates using the services of GBS Asia
â–ªEnsures all GBS operations are fully coordinated and compliant with the GBS Lab Support Program Manager.
â–ªEnsures work area in GBS is kept clean and presentable at all times.
â–ªRemains familiar with SGS quality assurance procedures.
â–ªComplies to all SGS QHSE and HR policies and procedures.