THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

This role involves managing the entire recruitment process for Early Careers requisitions, ensuring that the agreed business demands are met annually. As part of a virtual, global team, the role will collaborate with AECOM's regional Early Careers Talent Acquisition teams responsible for engaging and guiding all stakeholders through proactive, solution-focused approaches.

Responsibilities & Duties

End-to-End Recruitment:

• • Manage the full recruitment lifecycle for early career positions (internships, apprenticeships/cadetships, graduate roles), from job posting through onboarding.  Requisitions may be high in volume and fast paced at certain times.
  • Build excellent relationships with hiring managers to define their recruitment needs and candidate profiles.
  • Create and execute innovative sourcing strategies to attract diverse early career talent.
  • Work with regional TA Managers, Senior Early Careers TA Partners, and Hiring Managers to understand the workforce planning demand and requirements in each fiscal year.

Candidate Sourcing & Attraction:

• • Work in partnership with in-country TA Early Career teams to build upon existing strong relationships with universities, colleges, and industry bodies to create a sustainable pipeline of talent.
  • Leverage social media, job boards, LinkedIn, campus events, and career fairs to promote our brand and opportunities.
  • Implement the in-country TA Early Careers Teams recruitment strategies and organise career fairs.

Candidate Experience:

• • Provide an exceptional candidate experience, from initial outreach to offer acceptance, and assist our Pre-Hire Support Team during on boarding.
  • Ensure candidates are processed swiftly and kept engaged and informed throughout the recruitment process.

Diversity and Inclusion Initiatives:

• • Understand our global and regional EDI (Diversity, Equity, and Inclusion) TA goals and ensure recruiting efforts support diverse hiring goals the covers full representation of the market
  • Deliver on specific EDI initiatives that encourage underrepresented talent to apply, ensuring a fair and inclusive recruitment process.

Assessment a Selection:

• • Become familiar with and oversee the delivery of the assessment process for early careers candidates; this includes screening questions, our situational judgement test, and business competency interviews based on selection criteria.
  • Coordinate and facilitate interviews, partnering with hiring managers to ensure the right cultural and skills fit.

Data Tracking & Reporting:

• • Maintain accurate records of candidates and recruitment metrics using Smart Recruiters Applicant Tracking Systems (ATS).
  • Provide regular updates to the team on progress, hiring targets, and key metrics.

Employer Branding:

• • Support the marketing and employer branding teams, and our in-country Early Careers TA teams to enhance the company's employer brand on campuses and across digital channels, specifically in the candidate attraction phase This includes the use of content developed by in-country teams specifically for AECOM early careers (careers site, brochures, and events postcards as examples).

General

• • Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
  • Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
  • Identify areas for improvement to drive excellence in the end-to-end Early Careers recruitment and onboarding cycle.
  • Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

The role will be supporting the day-to-day payroll services for the assigned region (SEA) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Perform simple to complicated payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Maintain payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations. 
• Analyze and escalate (if needed), any identified issues and concerns to the Team Lead for timely resolution.
• Perform simple to complicated tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues. 
• Participate on data gathering assigned SOX audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.
• Assist with the induction of new staff including detailed briefing on payroll forms and processes. 
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars 
• Provide accurate and timely payroll information and reports to stakeholders as needed 
• Monitor and respond to Employee Centre   support simple to complicated requests related to pertains to Payroll Services

Qualifications & Requirements

Minimum Requirements: 
- Bachelor’s Degree or at least 3 years of relevant work experience to Payroll
- Must have experience in processing SEA region payroll, exposure to end-to-end payroll processing is preferred
- Intermediate proficiency in MS Office tools  
- Basic knowledge and understanding of HR processes and procedures 
- Must have experience in a high-volume/high-headcount payroll processing
- Experience in using Empower/ Easy Pay, ADP, Globalview, Celegro and Workday or other Payroll Systems 
- Experience in Oracle System is a plus
- Excellent English communication skills (written and verbal)

Attributes: 
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) 
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service) 
- Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication) 
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) 

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses. We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Manager of Global Total Rewards, you will provide support to our most important asset: our people. Your mission is to review, develop, and implement the best benefit & compensation strategies at Boldr. You will ensure that compensation and benefits programs support the organization's business objectives and meet all legal requirements. You will develop and manage compensation and benefits budgets. You’ll oversee compensation processes, including Mercer survey participation, job evaluation, salary structure development, base pay administration, incentive/bonus plan design, and analysis.

WHAT WILL FILL YOUR WORKDAY

• Lead global total rewards, including compensation and benefits, with a direct impact on Boldr’s ability to attract and retain top talent while balancing financial and business objectives.
• Drive large, complex projects and processes on matters of strategic importance to the business and the HR function (i.e. compensation cycle twice a year).
• Influence others to drive innovative approaches to sustain a high-performing culture that attracts, motivates, retains, and rewards employees.
• Ensure the effectiveness of new and existing compensation and benefits policies, guidelines, and procedures, as well as compliance with all regulatory requirements.
• Challenge and innovate existing People policies to create a better environment for team members and Boldr.
• Harness people's insights to drive meaningful actions and evidence-based decision-making.
• Mentor and collaborate effectively with our People Leadership Team, exemplifying a leadership mindset.
• Act as a point of escalation for team members, addressing ideas, issues, and concerns with empathy and expertise.
• Equip the team with the tools, resources, and knowledge necessary to excel in key organizational initiatives.
• Define and implement short and long-term departmental goals, objectives, policies, and operating procedures.
  

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, just like us! #beboldr
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr as a comfortable and inclusive workplace for all.

You Will Stand Out if You Have:

• Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent on-the-job experience.
• Experience with PayScale & Payfactor
• Experience with Mercer Surveys
• 6+ years of progressive expertise in compensation.
• 3+ years of experience in employee benefits administration, plans, processes & documentation. Knowledge of insurance, retirement plans, work/life balance, well-being, paid time off/leave, etc
• 2+ years of proven experience in a people leadership role.
• Total Rewards experience in a BPO or staffing environment is preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensuring the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralised content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution

Job Summary

As a Senior Associate, Sales Operations you should be a highly organised and detail-oriented individual. In this role, you will provide essential administrative and technical support to the Sales Operations team, ensuring smooth workflows and accurate data management. You will be responsible for a variety of tasks, including data analysis, reporting, process and governance improvement plans. Under the stewardship of the Global Head, Sales Operations, you will work directly/indirectly with wider Commercial Team and all Chief Commercial Officers (CCOs) to ensure the planning, organising, and in support of all aspects of the commercial business, ensuring efficient operations, profitability, and in line with all strategic objectives.

Responsibilities:

Operational Management:

• Support and all aspects of daily operations, including Transformational Deals, Business at Risk, Commercial Toolkits, budgeting, finance, human resources, marketing, and sales.
• Support efficient resource allocation and cost control.
• Support the Implementation and improve operational processes to optimise performance and minimise risks.

Financial Management:

• Support the development and management of the department's budgets
• Track and analyse financial performance metrics.
• Identify and implement cost-saving initiatives.
• Ensure accurate financial reporting and compliance with regulations.

Relationship Management:

• Build and maintain strong relationships with internal stakeholders (senior management, wider commercial team, CCOs, CCO Support).

Problem-Solving & Decision-Making:

• Analyse complex problems and identify effective solutions.
• Make timely and well-informed recommendations based on data and analysis to Group Head
• Adapt to changing market conditions and implement necessary adjustments

Content Creation and Curation:

• Work with Marketing teams to create high-quality content like sales presentations, product demos, and training

Reporting & Analysis:

• Generate basic sales reports using OneView data and other tools.
• Assist with creating custom reports as needed for the team
• Analyse basic sales data to identify trends and patterns.
• Present findings to the Sales Operations team and other stakeholders.

Process Improvement:

• Identify opportunities to streamline current processes within Sales Operations.
• Document existing processes and procedures.
• Assist with implementing process improvements and updates.
• Support team members with learning and adapting to new processes.

Additional Responsibilities:

• Stay up-to-date on basic sales operations principles and best practices.
• Proactively identify and resolve potential issues related to data or processes.
• Be willing to learn new skills and take on additional responsibilities as needed.
• Maintain a positive and collaborative attitude within the team

Skills & Competencies

Commercial Skills

• Ability to build effective relationships
• Knowledge of IQ-EQ product offering
• Executive Connectivity
• Political Acumen
• Ability to identify and exploit new opportunities

Soft / interpersonal Skills

• Excellent communication skills
• Advanced negotiation skills
• Ability to collaborate with colleagues
• Good planning and organisational skills
• Copes well under pressure and possesses resilience
• Networking skills
• Results driven
• Adaptability and flexibility
• Presentation and negotiation skills
• Creativity and problem solving
• Initiative, drive and enthusiasm

Technical Skills

• Strong budget management and reporting skills
• Financial Acumen – ability to interpret statistics and financial data
• Analytical skills with Strong attention to details
• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Accurate Minutes and Action recording from meetings

Group Skills

• • Integrity and professionalism
  • Compliance and conduct awareness
  • Familiar with Corporate Governance framework

• Conducts safety inspection of the kitchen, public area, guest room, stores and preventive maintenance, breakdown repair and constructive works.
• Proposes and recommends upgrading, improvement work and energy saving projects.
• Ensures efficient engineering operation is being met, and quality standard is maintained.

• You will be empowered to support the Category Management Team in foodpanda’s pandamart Philippines
• The role requires to support the Head of Category Management to drive development, growth & day to day operations for all categories at PandaMart, this will include:
  • Category Development: Be the voice of the consumer, be on top of Industry & Market Knowledge & consumer understanding of what customers buy and why. Develop category assortment in alignment  with consumer needs and PandaMart strategy
  • Range development: Expand categories basis selection requirement.
  • Product Communication Strategy: Create consumer centric catalogue  that helps improve conversion.
  • Category profitability & Growth: Plan & deliver on growth(Volume,  Value) in alignment with Internal Category teams 
• Work with the commercial teams to drive discovery, traffic & conversion
• Ensure active participation in all relevant events across platforms
• Support the Category Managers and work closely with Business and Finance to manage portfolio pricing
• Inventory Management: Work closely with category & sourcing teams to ensure stock availability
• Quality: Own the quality scores (Ratings, reviews & return). Work closely with dark stores to take regular feedback & improve scores
• Other ad-hoc tasks that may be assigned by your supervisor

Assortment

• Responsible for the uniformity of pandamart’s assortment and categorization of products
• Ensure that pandamart’s assortment is healthy by identifying assortment gaps and assisting the commercial team in any assortment related task
• Assist the Shops and pandamart teams in keeping track of the various assortment KPIs and advise the best way to move forward.
• Support the team with a better understanding of the market by providing in-depth assortment analyses of our competitors
• Other ad-hoc tasks related to the assortment of Shops and pandamart

Pricing

• Support the pandamart team in setting and maintaining product prices and margins aligned with the company’s pricing strategy
• Carry out pricing A/B tests to get a better understanding the preferences of our customers
• Give the team a better understanding of the market by providing competitor benchmarks to produce more competitive pricing
• Other ad-hoc tasks related to pandamart and Shops pricing

Top 3 Reasons To Join Us

• International Environment
• Fully Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We’ve grown our annualized revenue by over 30x since January 2021
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

About the Role

A cloud technology-focused individual providing design and delivery expertise for forward-looking solutions in a modern cloud-based insurance environment. The successful candidate will work directly with clients, assessing their needs, designing tailored solutions, and supporting business initiatives in alignment with defined roadmaps. This role is technology agnostic but emphasizes solutions leveraging heavily on AWS and/or GCP environments, incorporating elements of open-source, PaaS, and SaaS components.

What You Will Do

• Engage with clients to understand their requirements and advise on appropriate solution architectures
• Collaborate with Product Managers to ensure alignment between client needs and solution design
• Work closely with Delivery Managers to oversee the architecture approach during solution deployment
• Explore a range of possibilities and creative alternatives to identify the most effective solutions
• Ensure that designed solutions are implemented in accordance with client expectations and company standards
• Assist in identifying, specifying, and selecting off-the-shelf components to meet client needs
• Provide ongoing support and guidance to clients throughout the implementation process
• Maintain awareness of industry trends and emerging technologies to continuously improve solutions

Required Skills and Knowledge

• At least 6 years of professional experience in solution architecture design and delivery roles in the insurance vertical with exposure to multiple lines of business
• Experienced in delivering cloud-based technology product solutions in an enterprise environment
• Ability to assist in defining and socialising a product/enterprise roadmap
• Ability to translate client requirements into actionable steps and solution architectures
• Understand business architecture models & patterns
• Has designed and implemented innovative and creative solutions to business problems
• Can think "outside the box", but also be able to understand the business constraints that lead to “in the box” approaches
• Understand the optimum approaches for cloud-based applications with high availability and highly scalable solutions
• Experienced in designing solutions in a Relational DB and noSQL environment 
• Experienced in designing for API & Micro-services centric environments 
• Demonstrated capability to self-learn new technology trends and approaches
• Ideally has experience or understanding of the benefits of low-code platforms 
• While the Solution Architect is not expected to build the solutions experience of multiple development languages & various DB engines will be advantageous
• Exposure to authentication and authorisation concepts (SSO, SAML integration, identity federation etc)
• Excellent communication skills, both written and verbal

Required Competencies

• Must be equally comfortable discussing the solution strategies and enterprise roadmap with people at all levels of our organisation and CxO to project-level teams in our clients
• Strong analytical skills & ability to understand and collect business requirements from corporate clients.
• Strong ability to build the value proposition and solution documents, and in some cases, the business case for a corporate client.
• Relationship management experience with corporate clients.
• Excellent organisational, interpersonal & communication skills and an ability to engage audiences
• Excellent decision-making and judgment skills
• Understanding of insurance business processes across all areas and at least two lines of business
• Maintains direction and focus through proactive planning and organized approaches to work
• Certification in one architecture discipline (TOGAF, Zachman, etc.) is a distinct advantage
• Certification in one cloud environment is a distinct advantage with a broad knowledge and experience of the cloud platform’s capabilities
• A high proficiency in working in English as your primary language

Why You'll Love Working Here

• Competitive remuneration package
• 15 days annual leave
• Annual Performance Bonus
• Stock Options after 6 months
• Company activities and events
• Learning and development plan
• Remote work allowance
• Anniversary Bonus

CoverGo Company Video

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Responsibilities:

Primary

• Collaborate with process stakeholders to ensure effective and efficient process operations. 
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Able to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc).  

Others:

• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures) 
• Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests, prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

We are looking for a highly motivated Travel and Expense Specialist  to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations. This role reports to the Manager, T&E Service Delivery and will be based at foodpanda’s Service Delivery Centre in Taguig, Philippines.

Responsibilities:

• Perform day to day processing of employee travel and expense reports in a timely manner
• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
• Deliver excellent technical and non-technical support for T&E related processes and system solutions
• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
• Process daily accounting and attendee extracts and upload into partnering systems
• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
• Process travel requests, advance payment requests and expense reports
• Helpdesk/Inquiry Handling
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
• Work with Travel Management Company (TMC) and function as second level escalation point for offline support
• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
• Liaise with internal and/or external auditors to provide documentation as required
• Undertake other duties as assigned by the APAC Travel Management and AP teams

Key Responsibilities:

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration.

Knowledge & Expertise:

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.

Skills:

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.

We’re looking for a highly driven and motivated [job title] to be part of the Order to Cash Centre of Excellence (COE) team, for APAC. The role will be based in the Philippines and will report to O2C COE Lead.

Responsibilities:

• Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment (ROI).
• Execute testing and consult on system and process roll-outs.
• Drive ongoing enhancements and SOP development: Engaging in consultations, ensuring alignment, and conducting UAT (User Acceptance Testing) for new system and process implementations, in close collaboration with business and finance users.
• Create and update current SOPs and DTPs to align processes across FBS markets.
• Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes.
• Exhibit significant influence in advancing billing related projects with centralization efforts across APAC countries, often tasked with ensuring smooth transitions within specified timelines.
• Support the expansion of the Regional O2C team from time to time.
• Additional primary responsibilities include but not limited to:
  • Assisting the SSC Service Delivery Lead in providing training and guidance to fellow team members, ensuring their timely execution of assigned projects while maintaining a focus on deliverables and milestones.
  • Actively participating and making valuable contributions to process standardization and optimization initiatives.
  • Proficiently managing projects, monitoring progress, and delivering updates/reports that analyze finance-specific Key Performance Indicators (KPIs) and metrics.
  • Backup support where needed. 
• Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes.
• Support any new systems, UATs, as well as ensuring proper documentation of guidelines or SOPs.
• Manage any ad-hoc tasks, financial topics and initiatives as required.

We are looking for an Associate, AP Service Delivery to join our growing team in Finance based in our shared service centre in our Taguig, Philippines office!

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

Job Brief:

The role is responsible for delivering a strong candidate flow to meet company requisitions, supporting the development of recruitment plans and strategies, and performing talent acquisition activities in compliance with relevant regulations, policies, and procedures. The role will primarily focus on positions within the ANZ regions.

Responsibilities & Duties

• Perform talent acquisition activities for the assigned region, including managing simple to complex requisitions, while maintaining a consistent and positive experience for both candidates and stakeholders.
• Leverage talent acquisition expertise to maintain the TA lifecycle and develop a strong and healthy candidate pipeline.
• Perform data gathering activities and develop relevant market scans and talent maps for recruitment strategy planning.
• Provide key updates to operations stakeholders on requisition status, timelines, and projects/hiring plans as needed. Leverage stakeholder feedback and other resources to improve processes, enhance the client experience, and increase productivity.
• Participate in recruitment meetings with recruitment partners to identify requisition requirements, and support in creating sourcing strategies in alignment with company standards and practices.
• Maintain recruitment data and perform data management activities to ensure the accuracy of information in the company’s applicant tracking system (Smart Recruiters), supporting reporting needs.
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

The Support Analyst will be a primary point of contact who ensures that requests are expedited quickly and updated accurately in the Visa HRIS Workday. Our Support Analysts work closely with internal Centers of Excellence, managers, employees, and vendors to resolve & understand the nature of request, identify opportunities for process improvement and addressing a wide variety of system questions. The Analyst will also work closely with our operational teams both in the Manila and other regions to ensure the successful execution of our back-office data management goals.  We are focused on building a culture of continuous improvement while guaranteeing an efficient and consistent employee experience. The primary focus of our Support Analyst is to ensure data accuracy and integrity within the enterprise HRIS.

Key areas of responsibility

• Will handle a team who provides operational support to the region/market that’s supported by this People Shared Services team
• Primarily support the triaging, assignment, and completion of queries in the case management tool ServiceNow, ensuring employee and organizational data housed in the global HRIS Workday is updated in a timely and accurate fashion
• Will work closely with the team to maintain the accuracy and relevance of team and employee knowledge bases
• Coordinate closely with internal stakeholders to understand and resolve complex data errors and inconsistencies that negatively impact data integrity and reporting. 
• Responsible for making mass data updates within the HRIS Workday by utilizing EIB Enterprise Interface Builder loads
• Make recommendations for process improvements, assisting in the design and documentation of system requirements
• Supporting the creation of reports and dashboards in the case management tool, PowerPoint and excel to assist in identify important metrics and trends
• Perform system Workday user-acceptance testing
• Will assist in training new team members, acting as a mentor in operational procedures and task
• Handle local Onboarding tasks like arranging NEO (New Employee Orientation), triggering emails for obtaining various documents prior to employee joining, and any other related tasks.
• Administration of local Benefits:
  • Administer the locally-mandated Benefits like SSS, PhilHealth etc
  • Administer Visa Benefits eg. Gym subsidy, Education Assistance program etc

Your assignment
• Make the IKEA range compliant and sellable in the Philippines
• Lead contact with Philippine authorities to make the IKEA range available in all sales channels
• Support Sales function and report new market regulations to IKEA of SWEDEN
• Ensure that PH standards and labelling requirements are fulfilled
• Secure the company’s License to Operate with the Food and Drug Administration & other
regulatory bodies like DENR, NPQS

• Answers incoming phone calls
• Follow up customer calls where necessary
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, warranty and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Research required information using available resources
• Manages and resolve customer complaints
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Administrative and Ad hoc tasks (e.g., marketing related, update master data such as credit limit, customer information through raising Workon etc.)

• Monitors and evaluates customer service interactions through call monitoring, email reviews, and chat transcripts to ensure adherence to quality standards and compliance with company policies.
• Identifies areas for improvement in customer service performance and provide actionable feedback to customer service representatives.
• Conducts regular quality audits and provide detailed reports to management, highlighting trends, areas of improvement, and best practices.
• Collaborates with the management team to develop and implement quality improvement initiatives and strategies.
• Analyzes customer feedback and data to identify opportunities for process improvement and customer satisfaction enhancement.
• Stay updated on industry best practices and regulatory requirements to ensure compliance and quality standards are met.
• Develops and delivers comprehensive training programs for new and existing customer service representatives, focusing on product knowledge, customer service skills, and company policies and procedures.
• Creates training materials, including manuals, presentations, and interactive activities, to support the learning and development of customer service representatives.
• Conducts training sessions, workshops, and role-playing exercises to enhance the skills and performance of customer service representatives.
• Evaluates the effectiveness of training programs through assessments,quizzes, and performance evaluations, and make necessary adjustments to improve training outcomes.
• Collaborates with the quality assurance team to incorporate customer feedback and quality metrics into training programs.
• Provides ongoing coaching and support to customer service representatives to reinforce training and promote continuous improvement in performance.