• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing,
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Junior Finance analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets.

It is key to be flexible as the tasks may change and be added to. It will be key to contribute to the continuous improvement of our processes and it will be expected that the analyst will bring ideas to the Arch team by utilizing their expertise or previous experience.

• Process bureau settlement into IRIS and process cash allocation.
• Create front sheets and process cash allocation for non-bureau premium .
• Join special projects within Finance to be cross-functional
• Communicate directly with Underwriters and Brokers for complex accounts.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

Shift: Night Shift

The Reinsurance Accountant will assume primary responsibility for all aspects of accounting for assigned reinsurance contracts. 

Job Responsibilities:

• Maintain the accuracy of premium information on reinsurance contracts including endorsements, premium adjustments and cash allocations
• Maintain all aspects of reinsurance contracts including bordereau reporting, claim payments and cash allocations
• Monitor aging of accounts receivable
• Monthly bordereaux reconciliation and data integrity checks
• Prepare monthly/quarterly working papers for journal entries to record activities for the accounting close process
• Review and analysis of cash receipts, payments and applications
• Prepare monthly/quarterly reinsurance account reconciliations to ensure accuracy of the general ledger
• Assist in the preparation of reinsurance cession statements, US GAAP and Statutory reports, regulatory filings, and audits
• Track deliverables and ensures compliance with prescribed due dates
• Other projects and/or tasks as assigned

A Business Support Manager is a senior-level professional who oversees the planning, coordination, and implementation of business support activities to ensure the smooth operation of an organization's business processes. The primary responsibility of a Business Support Manager is to lead and manage a team of Business Support Analysts and other support staff to deliver high-quality support services to various business units.

Key Responsibilities:

• Manage budgets and financial resources, ensuring that expenses are controlled and allocated efficiently.
• Build and maintain relationships with key stakeholders, including business leaders, team members, and external partners.
• Oversee the development and implementation of process improvements, working closely with business leaders and stakeholders to identify areas for improvement.
• Develop and implement business plans, strategies, and goals to support the organization's overall objectives.
• Develop and maintain effective communication channels with stakeholders, including regular reporting, progress updates, and issue resolution.
• Lead change management initiatives, ensuring that changes are implemented smoothly and with minimal disruption to operations.
• Ensure that quality standards are met, conducting regular audits and assessments to identify areas for improvement.
• Collaborate with other departments, such as Finance, and Human Resources, to ensure that business support activities align with organizational objectives.
• Identify and mitigate risks associated with business support activities, ensuring that the organization is protected from potential threats.

• Processes all room reservations via phone calls, emails, and Opera which may include booking changes and cancellations.
• Ensures accuracy in reservation entries by checking for duplicate bookings and history, and accommodating and documenting requests while implementing hotel standards.
• Implements revenue management strategies such as upselling, recommendation of hotel facilities, services, and hotel restrictions.

Assignment: Night Shift

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation, and dissemination of complex data sets. The candidate will process and reconcile  accounts and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Support the Finance and Accounting related activities and operational matters with financial impacts, including periodic reporting, cash funding, business updates, invoice processing, ad hoc reporting, cash management, etc.
• Work collaboratively and develop strong relationships within the Business Unit, with operational executives, and with managers.
• Research and resolve premium, claims, and cash discrepancies between Program Administrators and/or Arch policy issuance systems and Arch Accounting System
• Reconcile financial results on a periodic basis (monthly and quarterly) for both P&L and Balance Sheet in order to validate the accuracy of financially reported results.
• Collaborates with other departments to ensure all transactions have been properly recorded.
• Perform financial analysis, general ledger account reconciliations, and generate key reports.
• Utilize information from third parties and Business Units to report financial results and create and record technical journal entries needed to support the accounting for the business units.
• Assist in the preparation of the annual Statutory reports.
• Provide assistance, reconciliations and other support as required for internal and external auditors.
• Assist with special projects and ad hoc reporting as required by the department or other business units.

Shift: Night Shift

The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team. 

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports
• Preparation of invoices and monitoring of accounts receivables

Shift: Night Shift

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Shift: Night Shift

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

In this role, you are expected to:

• Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.

• Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.

• As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.

• Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Summary:

A review position responsible for validating fund accounting deliverables and ensuring quality standards. This role performs detailed reviews of financial statements and supports complex accounting processes while serving as a technical resource for preparers. The position focuses on quality assurance and maintaining accounting standards across deliverables.

Core Responsibilities:

• Review financial statements, NAV calculations, and client deliverables
• Apply accounting standards and regulatory requirements
• Maintain strong knowledge of client-specific requirements
• Contribute to and support process improvement initiatives
• Provide basic technical guidance to preparers
• Ensure compliance with established procedures

Tasks:

• Review fund accounting activities and calculations
• Validate capital calls and distribution workings
• Review fund books and records
• Document review findings and recommendations
• Provide feedback on technical matters to preparers
• Review operational procedures
• Contribute to best practices development
• Support complex transaction analysis
• Validate compliance with accounting standards
• Perform other related duties as assigned for role and business needs

Our current work set-up is Hybrid Work from Home wherein you need to be in the office at least 2 to 3 days a week and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps).

To speed up your application please have your government ID's ready.

Primary Responsibilities     

This role involves sample registration into LIMS (Laboratory Information Management System) based on clients’ requests, prepares customer invoices and statements, distribute to clients’ accounts payable contacts.

Specific Responsibilities     

• Registers samples onto LIMS based on client’s request and/or Sample Submission Form (SSF) to create work orders accurately.
• Communicates any discrepancies or other issues relating to the SSF or other aspects of the clients requests to supervisor or appropriate Canadian resource for resolution
• Applies correct QC protocols to each work order to ensure it meets QP21 guidelines and clients requirements. Liaises with relevant QC chemists and Canadian management when requirements are unclear.
• Generates Acknowledgement for Work Order and distributes to clients.
• Links appropriate price list and sales quotations to work orders.
• Ensures clients test requests and invoicing instructions are followed to help improve efficiency for production.
• Generates customer invoices and statements, and distributes to clients’ accounts payable contacts
• Follows up with clients regarding payment.
• Accountable for accurate and timely data input.
• Maintains and prepares reports from manual or electronic files, inventories, mailing lists and databases.
• Follow all company health, safety and environmental policies.
• May be assigned and coordinate special or ad hoc projects as needed.

Primary

• Responsible for performing analysis or qualitative detection as defined in the Fuel Marking Procedures.

• Performs fuel marking when required or needed.

Specific

• Perform acknowledgement to customer’s job or work orders upon receipt
•  In-charge of sample receipt, sample registration, sample details registration in the Analyzer Application in a proper and correct manner, and sample storage, retention, and disposal of test samples. 
• Perform sample preparation and analyses involving good housekeeping.
• Prepares reagents/solutions and performs standardization/verification in accordance with standard and validated non-standard test methods/procedures.
•  Prepares job file folder and ensure completeness of the test report sheets, data sheets, worksheets, and other pertinent documents.
•  Prepares draft & final test report, data sheets, worksheets, and other required forms. 
• Checks and signs data sheet, worksheets, draft reports, test reports, job instructions/work order, certificates of analysis.
• Ensures correct and accurate reporting of test results and ensure timely transmittal of test reports/certificates.
• Participates in correlation program or proficiency testing program of the laboratory.
• Operates, verify, monitor, and maintain the equipment and related equipment being used for analysis.
• Ensures that all equipment being used in the laboratory are within its calibration/verification period and in good working condition.
• Monitor and ensure enough supply of laboratory, glassware, chemicals, certified reference materials, equipment accessories, consumables, forms/documents & other laboratory needs/supplies for smooth field and QC testing operation

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Peer review of test scripts and, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual and regression test execution as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist in other areas of the Automation project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client
• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department 
• Maintaining automation suites for daily and pre-deploy runs 
• Communicating across distributed cross functional teams in multiple office locations

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• +3 years experience in automation work 
• Ability to understand and create test cases from specifications or verbal communication

• Solid experience testing web applications (Cross-browser, negative testing, white box, black box, regression)
• Understanding of back-end databases, PostgreSQL or ability to write and understand SQL queries
• Experience with container technologies (Docker, AWS, Github)

• QA Automation experience using GitHub as collaborative development toolkit or similar
• Experience working with SaaS applications, APIs and software integrations/automation products (Onboarding 365, Q19 or similar)
• Experience in different web programming languages (eg. Java and Javascript, CSS and HTML)
• Experience using JavaScript, Node JS, WebdriverIO, Cucumber, and Gherkin
• Confirmed experience with Automation tools (Cucumber-JVM, Cucumber-JS)
• Working experience headless browsing tools: Selenium (Webdriver)
• Working experience on Javascript automation framework (Chakram/Mocha) is a good to have

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO 

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

YOU HAVE…

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Peer review of test scripts and, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual and regression test execution as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist in other areas of the Automation project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client
• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department 
• Maintaining automation suites for daily and pre-deploy runs 
• Communicating across distributed cross functional teams in multiple office locations

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• +3 years experience in automation work 
• Ability to understand and create test cases from specifications or verbal communication

• Solid experience testing web applications (Cross-browser, negative testing, white box, black box, regression)
• Understanding of back-end databases, PostgreSQL or ability to write and understand SQL queries
• Experience with container technologies (Docker, AWS, Github)

• QA Automation experience using GitHub as collaborative development toolkit or similar
• Experience working with SaaS applications, APIs and software integrations/automation products (Onboarding 365, Q19 or similar)
• Experience in different web programming languages (eg. Java and Javascript, CSS and HTML)
• Experience using JavaScript, Node JS, WebdriverIO, Cucumber, and Gherkin
• Confirmed experience with Automation tools (Cucumber-JVM, Cucumber-JS)
• Working experience headless browsing tools: Selenium (Webdriver)
• Working experience on Javascript automation framework (Chakram/Mocha) is a good to have

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

Shift: Mid Shift

We are seeking a highly skilled backend developer to join our team. The ideal candidate will have experience in .NET Core, Azure, microservices, SQL, and AKS. In this role, you will be responsible for designing, developing, and maintaining the backend of our applications.

• Design, develop, implement and maintain the backend of our applications using .NET Core, Web Applications, Azure, microservices, SQL, and AKS.
• Build reusable Nuget components.
• Work with Entity Framework to implement database operations.
• Troubleshoot and bug fixes.
• Review code developed by other Developers.
• Collaborate with project managers on work planning, sharing new ideas, and code demonstrations.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus.

Shift: Night Shift

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during night shift corresponding to US EST working hours and be part of the Finance team. 

• Accurate and timely turnaround on all payables for various entities
• Utilize complex cost center and intercompany allocation methodologies
• Provide data analytics  – e.g. payment volume report, duplicate and prohibited vendors
• Assist with journal entries on reclass and reprocess
• Vendor management -  verify banking information for ACH and wire settlements
• Self-assess use/sales tax on applicable purchases
• Implement GAAP standards and Sarbanes-Oxley (SOX) audit requirements
• Access vendor billing portals to generate electronic invoices
• Provide customer service to internal and external customers
• Assist with various projects that entail analysis and reconciliation
• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports
• Meet various deliverables for monthly and quarterly financial close 
• Collaborate with both onshore and offshore teams to meet departmental goals

Primary Responsibilities
•Troubleshoots and corrects daily disruptions to productivity.
•Ensures that the GBS Asia provides a high level of service to the Affiliate operations based on the Statement of Work.
•Manages the staff operations and administration for the GBS program, including optimizing shift schedules, according to Affiliate needs.
•Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
•Main GBS Asia point of contact for Affiliates regarding all operational issues.

Specific Responsibilities
▪At all times, complies with SGS Code of Integrity and Professional Conduct.
▪Manages the process for and participates in the recruitment of the new GBS staff on behalf of Lab Affiliates with operations housed in GBS Asia facilities.
▪Ensures that the working conditions are provided and maintained, including office space, computers, desks, etc. Troubleshoot and initiate corrective and/or improvement actions as needed to ensure local operations integrity is maintained.
▪Maintains a working knowledge of all analytical procedures in the lab sections being supported by the team.
▪Organizes, manages and perhaps participates in staff training requirements, opportunities and schedules in coordination with Lab Affiliates.
▪Manages staff schedules, including shift schedules, attendance and time off requests in coordination with Lab Affiliates managers.
▪Supports all GBS Technical Coordinators in their management of daily work assignments and delivery performance.

Supports Lab Affiliates with annual performance reviews of GBS lab staff housed under GBS Asia, especially access to or entry into the local TalentForce system.

▪Ensures that systems in place to compile, monitor and report KPIs as outlined in the Statement of Work are properly accessed, functioning and updated.
▪Assists in the implementation of specific operational improvements as identified by the Lab Affiliate manager. These projects will focus on the improvement of quality, efficiency, accreditation compliance, communication and technical improvement.
▪Looks for local GBS efficiency gains by being aware of new tools and reviewing existing procedures.
▪Participates in regular calls with the Global Process Owners (GPOs) and Lab Affiliate managers in order to discuss operational issues, plans, etc.
▪Represents the Lab Support program internally within GBS Asia and the global business lines.
▪Facilitates and hosts visitors from SGS Global and Lab Affiliates as needed.
▪Reviews and provides any corrections to monthly expense reports to the Lab Affiliates using the services of GBS Asia
▪Ensures all GBS operations are fully coordinated and compliant with the GBS Lab Support Program Manager.
▪Ensures work area in GBS is kept clean and presentable at all times.
▪Remains familiar with SGS quality assurance procedures.
▪Complies to all SGS QHSE and HR policies and procedures.

What an Implementation Specialist does at Visa:

The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW), which would be pre-agreed between Cybersource CS Management and the Customer. 

In this role, you are expected to:

• Provide Implementation project support to Cybersource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
• Liaise with clients, representing Cybersource’s products and services from both a technical and software integration perspective
• Manage technical project communications with client’s technical team, project team, customer services team and senior executives
• Proactively resolve business & technical problems encountered during projects
• Work collaboratively with the designated project team to ensure excellent customer service is offered consistently
• Work with Sales team to identify new strategic opportunities within existing relationships, either due to white space or new product/service offerings
• Act as the Cybersource lead in customer projects, effectively and efficiently deliver SOW agreed outcomes
• Work with clients to achieve an understanding of their core business and vertical and where Cybersource can add value
• Project-manage customer engagements involving internal development teams or third party developers
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Create and own project documentation including SOW and Solution Designs
• Feed implementation and product knowledge and requirements to internal teams
• Manage critical path escalations with a focus on the relationship management and merchant expectations

Why this is important to Visa

The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting Cybersource clients in their project delivery. The IS will work with internal and external project teams, technical and business contacts to achieve the project goals and will provide expert implementation support, payments consulting, and project management, understanding all points along the Service Lifecycle.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

SCOPE OF POSITION

Ensure customer service expectations are met, especially as they relate to data quality and integrity.  Orchestrate and engage our network  to ensure customer KPI and visibility requirements are effectively communicated and actioned. 

REPORTING STRUCTURE

There are two potential reporting lines.  1. reports directly into a GAM director if ASM is dedicated to a Global Account. 2. reports directly into a Customer Retention & Development Manager of their host branch.

PEER POSITIONS

Account Manager, Customer Business Analyst, AR Specialist

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Ensure customer expectations are documented within the customer SOP and executed within our operational teams.
• Provide reporting and visibility tools to the customer.
• Drive process improvement throughout your district and network.
• Maintain & update SOP’s which includes, but not limited to, rates, KPI expectations, and general customer service requirements.
• Manage spot quotes or quoting desk when applicable.
• Serve as a point of escalation within our network.
• Ensure proactive communication to customers on service irregularities.
• Track shipments and in transit monitoring (both at origin & destination) when needed.
• Provide communication to customers on out of scope shipments.
• Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.
• Design, set up and maintain any ad hoc reporting requests.
• Ensure data is accurate, timely and complete.
• Manage F2F shipments – if applicable.
• Monitor billing and receivables and assist with collections when needed.
• Provide assistance in resolution of claims and disputes.
• Be involved with EDI resolution & EDE management when needed.
• Own the T&I process for new business segments for existing customers if applicable.
• Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
• Ensure CRM family trees, and customer organizations are up to date.
• Escalate through the appropriate channels when customer is at risk.
• Pass on sales leads or other opportunities when uncovered.

MEASUREMENT OF SUCCESS

• Customer KPIs are being met
• Customer satisfaction
• Financial performance of customer (clean AR, healthy margins, revenue growth)
• Delivery of process improvements

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

Job Duties:

• Participate in planning, scoping, and execution of risk-based IT and Financial Operations assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards.
• Perform test of design and operating effectiveness of IT and FinOps controls.
• Effectively communicate audit results to management.
• Identify opportunities for enhancing the efficiency and effectiveness of IT, financial, operational, and compliance processes and controls.
• Work with stakeholders to develop action plans that address root cause of findings.
• Demonstrate up-to-date knowledge in IT and apply this to the development, execution, and improvement of audit programs and recommendations.
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.
• Provide advisory services on moderately complex audit, accounting, and system issues as assigned.
• Contribute to and participate in various department initiatives to share real-time information, establish best practices, identify emerging risks, and refine processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and provide key updates to Project Lead and Manager.