Our client is a leading technology company in the agricultural sector. They are at the forefront of digital transformation, enhancing the agricultural value chain through innovative solutions. This is a great opportunity to join a company that will revolutionize agricultural ecosystems by harnessing advanced technology and digital transformation. Committed to making a positive impact, our client empowers farmers and communities by imparting knowledge on best practices and implementing technologies that enhance agricultural methods, boost yields, and contribute to overall prosperity.

Overall Purpose:

This vital role involves driving customer engagement and satisfaction by working closely with a key government agency as an enabling partner. The ideal candidate will have a strong background in fostering relationships with government bodies and will be instrumental in creating a collaborative environment. The main role will be to promote the technology & services to 1.5 million farmers through an enabling network of 6000 Irrigators Associations and 17 regional centers.

The role will be to build a strong head office and regional team that will through collobration with the national agency help digitally transform farmers, build onboarding programs, provide mentoring and training to the network, maintain excellent working relationship with the government agency and it's staff to ensure on going corporation and support.

Duties and Responsibilities:

• Develop and implement customer success strategies and plans.
• Collaborate closely with a government agency to ensure alignment and partnership.
• Build and maintain strong relationships with government representatives and other stakeholders.
• Drive customer engagement, retention, and satisfaction.
• Lead initiatives to address customer issues and challenges.
• Analyze customer feedback to improve services and customer experience.
• Work cross-functionally with teams to ensure delivery of excellent customer service.
• Manage customer success metrics and reporting.
• Grow a team.

KPI

• KPI will be based on customer acquisition of the network and farmers.
• The technology solution will be provided at no cost to the farmers hence success will be the number of farmers onboarded and the uptake (use of the systems).

• AgriculturalMust have a total of 15 years experience, 6 years of which is working as a strategic Sales Manager
• Sales experience – knows how to drive sales customer acquisition and retention management
• Leading and building up a sales team
• Agriculture background is a major advantage
• Provenexperience in customer success, particularly in roles requiring interaction with government agencies.
• Demonstrated ability to create collaborative environments and maintain strong relationships.
• Strong track record of executing strategies effectively.
• Excellent problem-solving and analytical skills.
• Superior communication and interpersonal abilities.
• Leadership experience, with the ability to inspire and guide teams.
• Strategic thinker with a focus on customer satisfaction and business growth.
• Willing to travel (50% fieldwork)

Office Location: To be determined -- QC or BGC

Hi! We’re Smartsourcing, looking for an Accountant Assistant who can work with us full-time and on-site!

Earn up to P35,000!

Where?

We are looking for Medical Coders to join our Cebu Team.

Responsibilities

● Receives medical information to properly code provider services for patients in a variety of

clinical settings

● Must meet minimum production standards based on Client requirements

● Supplies correct ICD-10-CM diagnosis codes on all supportive diagnoses provided

● Supplies correct HCPCS code on all procedures and services performed

● Supplies correct CPT code on all procedures and services performed

● Track educational opportunities for providers during coding process into application

● Attends on the job training and in-services as required to remain current on coding concepts

● Accurately follows coding guidelines and legal requirements to ensure compliance with

federal and state regulatory bodies

● Maintains compliance standards in accordance with the Compliance policies and the Code of

Conduct and reports compliance problems appropriately

● Participate in daily, weekly and/or monthly meetings via telecommunication

● Directly reports to Coding Manager

• Should be a graduate of any Allied Sciences courses
• Can start ASAP
• Open to Fresh Graduates

• Paid training
• Saturdays and Sundays Off

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling global businesses to build their offshore dream teams. Our vision is to be where the best minds meet to build a community of successful companies. We help talents chart their professional career and allow our clients to focus on strategic and high-level tasks while we take care of their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your offshore team. 

About the Role

We seek a Legal Admin Support to join our dynamic team. 

This is a full-time, permanent position Monday to Friday from 6:00 AM – 3.00 PM. 

Office-based position in central Cebu City. 

To start as soon as possible.

• Grab the opportunity you need to do your best work, working in a dynamic environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our technical and professional development programs. 
• Join us and connect and collaborate with the best and brightest talents, building a community of successful companies. 
• Competitive Salary Package (between 20K - 25K) + generous benefits + personalized learning and development. 

We are looking for a Legal Admin Support to work with our AU client and the team in Cebu.

You will be responsible for providing administrative support to legal and administrative staff within an Australian national firm and assisting in financial tasks.

Responsibilities

• Handles reception, answering of phone calls and email inquiries
• Provide administrative support to lawyers
• Assist in drafting, and reviewing documents and correspondence
• Assist in managing and organizing files/data
• Communicate and coordinate with internal teams and external clients
• Assist in data entry through Accounting Systems

• Bachelor's Degree in Business Management, Legal Studies, or related experience.
• Experience as a legal assistant, paralegal admin, or similar role.
• Strong understanding of legal terminology and procedures.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and legal research tools.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Self-motivated and proactive.

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 

• regular professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law. 

The Monitoring and Evaluation (M&E) Officer reports to the Manila-based Senior M&E Manager and is responsible for coordinating monitoring, evaluation, and reporting activities under the award in the O2 implementation sites. This is a regular full-time position based in Davao City. The M&E Officer ensures timely communication of data to the Senior M&E Manager. S/he works with the Senior M&E Manager on the development and management of the Monitoring, Evaluation and Learning (MEL) Plan.
 

Essential Functions 

The M&E Officer’s specific responsibilities will include, but are not limited to:

- Work with the MEL Team in designing, testing, and translating various M&E and research tools as well as activity monitoring plans and research work plans.

- Lead the implementation, coordination, and supervision of MEL activities in the assigned project sites.

- Perform or assist in data collection, data entry, data validation, and data quality assessment.

- Train field interviewers in data collection as necessary.

- Provide regular updates and write progress reports on MEL activities and submit M&E data timely.

- Assist the MEL and Communications Teams in documenting project impact and success stories.

- Liaise with internal and external project stakeholders in the assigned project areas to obtain information and data related to project performance.

- Present and share M&E and research findings to internal project stakeholders in the assigned areas.

- Assist with periodic reports as appropriate and submit inputs timely.

- Provide support to other special initiatives as may be needed.

- Demonstrate a high level of professionalism when dealing with sensitive and confidential documents and information, and with co-workers and EDC partners.

 Organizational Relationships and Employment Status 

Reports to Senior Monitoring and Evaluation Manager

Supervise: N/A

Based in Davao City with travel to all project sites

Full time employee

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles.
• Accepting payments for delivered items.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.

Primary Responsibilities 

• Execution of remote inspections using the SGS QiiQ technology
• Full compliance of inspection rules applicable to GIS inspection execution according to Inspection Job Order (IJO), Quality System procedures and/or any other applicable document/manual related to inspection execution and reporting.
• Support to PCA team.

Specific Responsibilities

• Executing inspection upon request from IC coordinator or PCA Analysts, verifying that all information provided for inspection execution is complete and allows executing inspection without problem.
• Observance of inspectors’ manual (handout), contract instructions, IAF and IJO for inspection execution.
• Reporting of inspection results according to standard GIS Inspection Report form.
• On time submission of inspection report in Tradeworks and remote SharePoint, according to deadlines provided by KPI´s.
• Reporting to Inspection Coordinator of any risky information detected by during inspection process, according to risk detection guidance provided by IC management.
• Careful use of tools and materials provided by the company for inspection execution.
• Reporting to IC Coordinator any deviation of standard procedures according to inspector’s manual, IJO, SGS Policy, SGS Ethic Code, and any other mandatory document applicable to GIS.
• Support to PCA in promote remote inspection
• Any other task assigned by local GIS office.

Responsible for driving the financial planning management and strategy by analyzing its financial performance, assessing for improvement and business opportunities, reviewing the business risks, and providing key investment valuation analysis to guide the Management in making investment decisions.  The position will play a critical role in shaping the organization’s financial future by providing valuable insights and strategic planning.

• Budgeting and Forecasting:  Lead the annual budgeting and periodic forecasting processes. Work closely with department heads to develop accurate and achievable financial targets aligned with the company's strategic goals.  Utilizes forward-looking models and activity-based analyses to provide financial insight into the organization’s plans and operating budgets.
• Financial Analysis:  Conduct comprehensive financial analysis, including variance analysis, trend analysis, and scenario modeling.  Identify key performance drivers and opportunities for improvement.
• Investment Valuation:  Builds financial models and valuation cases, and performs investment analysis for expansions, new businesses, initiatives to improve efficiency and productivity, and mergers and acquisitions.  Conducts post-mortem analysis and investment lookback after achieving milestones of investment projects.
• Strategic Decision Support:  Collaborate with senior management and department heads to provide financial insights and analysis for strategic decision-making. Present financial findings in a clear and concise manner. 
• Long-Term Financial Planning:  Develop and maintain long-term financial models to evaluate the company's financial position and performance under various growth scenarios. Make recommendations to support sustainable growth and profitability.  Advises on long-term business and financial planning and provides strategic recommendations to the Management.
• Performance Metrics and KPIs:  Define and monitor key performance indicators (KPIs) to track the financial health of the business.  Provide regular reports and dashboards to management for performance evaluation.
• Financial Systems and Processes:  Continuously improve financial planning systems and processes to enhance accuracy, efficiency, and data integrity.  Implement best practices and streamline workflows where necessary.
• Cost Analysis:  Analyze and optimize company expenditures, identifying opportunities for cost reduction and efficiency improvement without compromising quality.
• Cross-functional Collaboration:  Work closely with finance and non-finance teams to ensure alignment with financial goals and strategic initiatives. Act as a financial advisor, assisting teams in making data-driven decisions.
• Risk Assessment:  Assess financial risks and develop risk mitigation strategies to safeguard the company’s financial stability and compliance.
• Team Leadership:  Manage a team of financial analysts and planning professionals, providing guidance, coaching, and fostering their professional growth.
• Process Improvement:  Continuously improve financial planning and analysis processes, methodologies, and tools to enhance accuracy and efficiency. Collaborate with cross-functional teams to streamline processes, reduce inefficiencies, and enhance cost-effectiveness throughout the organization.
• Data Integrity:  Ensure the accuracy and integrity of the financial information by conducting regular audits and implementing data validation processes.
• Management Reporting:  Ensure the timely, accurate and thorough preparation and submission of financial reports to management and key stakeholders on a regular basis. Highlight key insights, performance metrics, and actionable recommendations. Communicate complex financial information in a clear and understandable manner.

JOB SUMMARY:

Production Associate is under the supervision of Flour Mill Production Supervisor. Ensures that additive requirements of all brands are being met and all documented procedures are being followed.                    

DUTIES AND RESPONSIBILITIES:

Flour additive dosing and control

1. Coordinates with the production supervisor on the flour to produce and additive to add.
2. Conduct feed rate per additive feeder as required in SOP.
3. Ensures that correct dosage of additive is being added to flour as per required by Feed Rate of Flour Additives given by QA.
4. Ensures that all additive feeders are running normally and accurately.

Chlorine Addition Micro

5. Ensures that the correct amount of chlorine is added for AP/CF and other flour requiring chlorine as per pH requirement set by QA.
6. Operate the chlorine addition facility. Ensure that all machines are running normally.
7. Ensures that all chlorine tanks are properly and safely closed during shutdowns.
8. Monitor chlorine header pressure. Ensure that actions are immediately taken when the chlorine tank is emptied.
9. Facilitate installation of spare chlorine tank when a tank is emptied.

Packing Operation

10. Checks and monitors flour blending ratio. Ensure that it complies with the formulation set by QA.
11. Take a random slick test on pack out flour to see if it conforms to the standard reference.
12. Conduct moisture analysis of flour as required by the sampling schedule. Record and submit to QA.

Inventory Management

13. Withdraws flour additives from QA Laboratory.
14. Maintains inventory records of on-hand additives and performs physical count.
15. Maintains inventory records of on-hand chlorine tanks.
16. Monitor daily usage and ensure that actual usage is the same with theoretical usage.
17. Ensures proper storage of on-hand additives.

Other Duties

18. Monitors CCP/OPRP as per required in the quality plan.
19. Prepares the Flour Mill Associate's Report.
20. Ensures the cleanliness of the areas assigned.
21. Perform other job-related duties as assigned.
22. Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO.

Ensures that the Purchased items are stored and distributed to the right locations. Analyzes and links the Demand Plan from Sales with the Supplies coming in from Demand & Supply (D&S) Planning and Procurement teams. 

Ensures cost-efficiency on External Warehousing operations by daily simulating “should be” expenses, and reconciling with actual incurred expenses. Analyzes and investigates differences between Planned versus Actual External Warehousing costs. Links reconciled costs to Accounting/ Finance. 

Performs governance on Overall Inventory and Available For Sales (AFS), encompasses (TMM and all External Warehouse sites. Ensures daily updating and accuracy of Overall Inventory and AFS--in SAP, Power BI and actual physical items in all sites, including TMM. 

Drives strong coordination with Sales, Supply Chain, External Logistics Coordinators, TMM Team and External Warehousing Partners to ensure above objectives.

JOB DESCRIPTION:

MAIN PURPOSE OF ROLE

Individual contributor that works under limited supervision.

Applies subject matter knowledge.

Requires capacity to understand specific needs or requirements to apply skills/knowledge.

MAIN RESPONSIBILITIES

•        Responsible for promoting and/or selling the organization's products across multiple or non-specified channels in a designated territory by contacting specialists, physicians, pharmacies and/or distributors.

QUALIFICATIONS

Education

Education Level        : Associates Degree (± 13 years)                

Experience/Background

Experience : Minimum 1 year

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

Product Engineering, Lead Specialist

Hey, are you the senior SAP street warrior that implemented complex SAP HR and Payroll solution for international clients, and solved many of your clients' challenges in a unique way? You have seen your fair share of RT tables and understand the inner workings of RPCALC like no other and are not afraid to throw some ABAP extensions in the mix be it with an extension point or some good old user exits. Are you looking for the next chapter in your career where you can put all your skills not just to one country or one client but apply it across our global multi-tenant euHReka estate serving 1M people payroll across the globe in the years to come on the latest and greatest SAP HANA infrastructure in SAP owns PCE cloud, then this challenge may be something for you.

We are looking for two senior team members to join our euHReka product team to:

• Migrate our ECC euHReka estate into S/4 HANA and help us make the right decisions so we are ready for the future.
• Some of the very practical challenges we are working through are
• moving our ad hoc query estate into SAP Query and make sure we solve for our multitenancy
• implement a modern archiving solution that is unique for our business into Azure
• implement a new lean and performant audit trail
• expand our Fiori extension with true cross client extensions in the payroll space
• ensure that our in-country ALCO teams fit into our global multi-client – multi country estate
• take in memory performance for our payrolls to the next level
• Extend the design of our euHReka multi-client payroll offering to be future proof beyond 2030 on SAP HANA

—Are you the techno functional SAP person we are looking for, with following?

• Excellent knowledge of SAP HR and its best practices
• Very experienced in ABAP
• Good working knowledge of API’s, design, develop and configure
• Good working knowledge in SAP PCC
• Being familiar with XML
• Basic knowledge of UI5 Fiori (Advance knowledge welcomed)
• Knowledge of SAP Data Archiving (Technical or functional)
• Experienced in writing/understanding/challenging Technical Designs
• Experienced in development best practises like:
• SOLID (Single Responsibility Principle, Open/Closed Principle, Liskov Substitution Principle, Interface Segregation Principle, Dependency Inversion)
• DRY (Don’t Repeat Yourself)
• Security First
• TDD (Test Driven Development)
• Having notions of transports management and / or RevTrac
• Experience working with Azure DevOps or similar (Jira,…)
• Being an excellent Team Player collaborating with BAs and QA’s
• Is pro-active and with a “how to solve” mind set

—This is the moment to not work for just one client at a time, but all of the time at the same time.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, well-being and support programs, statutory retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

Quality Assurance & Compliance, Specialist

Hey, are you the senior QA Tester with a keen eye for pixel perfect software quality?

Are you looking for the next chapter in your career where you can put all your skills not just to one country or one client but apply it across our global multi-tenant euHReka estate serving 1M people payroll across the globe in the years to come on the latest and greatest SAP HANA infrastructure in SAP owns PCE cloud, then this challenge may be something for you.

As a Quality Assurance (QA) tester who will be responsible for reviewing and implementing systematic test plans. You will collaborate with software developers and analyst to determine scope and requirements. Success in this role will be demonstrated by providing quality work output, screening for errors, and refining usability throughout the software development and implementation process.

We are looking for candidates with: -

• Excellent knowledge of software Quality Assurance & Testing best practices

• Working knowledge of Test Automation using Python + Selenium Webdriver and Robot Framework or Tosca

• Working experience in the HR or Payroll domain

• Basic knowledge of scripting using AutoIT, SOAPUI or similar

• Good knowledge in Continuous Integration & Testing Tools

• Basic knowledge of Linux & Windows OS including Network

• Having notions of source control management tools e.g git

• Experience working with Azure DevOps or similar (Jira,…)

• An excellent Team Player with good communications and collaborating skills

• A pro-active and with a “how to solve” mind set

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, well-being and support programs, statutory retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

As a Customer Experience Specialist, you’ll represent the account and interact with customers through inbound calls, emails, or live chat and ensure their account, product or service-related inquiries and concerns are addressed in a timely and efficient manner. You use empathy, patience, and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day will look like:

• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Explain, advise on and promote
• Current’s bank products and services to customers. ·       
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.        
• Correctly refer customer to other support team for any account-specific request or concern such as but not limited to:
  • Refund of monthly recurring charge                
  • Erors when cancelling an account
  • Phone number change
  • Waiving of fee
  • Expediting card request
  • Removal of funding sourceo   
  • Bank statement request
  • Account’s name correction
  • Downgrade or Re-activation request 
  • Instant deposit request
  • Unsuccessful transaction due to flagged, suspended, or under watchlist account.
  • App issue   
  • Transaction disputes
• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care and professionalism.​·        
• Demonstrating strong verbal and written communication skills.
• Promoting and demonstrating Acquire’s values internally and externally.

Join the A-Team and experience the A-Life!

Hi! We’re Smartsourcing, and we’re looking for a Web Developer who can work with us full-time and on-site!Where?