Dispute Support representatives are responsible for daily reviews of email boxes and queues, working in several different systems to manage workload and support the Dispute team members.  The position handles the high volume, repetitive tasks that allows the team members to focus on cases that are more complex.  Over time and through on-the-job experience, you can acquire the skills and knowledge required to manage more complex dispute related work.  Dispute Support representatives collaborate with several groups internally within Visa.

Essential Functions
-    Review, respond, forward and manage the dispute group email boxes
o    Ensure questions are responded to according to procedures and within the expected timeframe
-    Process dispute cancelations, respond to case status updates, and review reconciliation requests from clients
-    Follow up with any issues with various departments within Visa 
-    Forward escalations to leads and appropriate
-    Work queues via MasterCom.  Check daily for case filings and file cases
-    Review and forward faxed documentation from Rightfax to the appropriate team member so they can work the case within timeframes
o    Create cases for all new disputes received
-    Process all incoming mail and returned mail correspondence
o    Create cases for all new disputes received
-    Monitor mailroom drive for any correspondence that needs attention
-    Process closing duplicate cases that are created in error
-    Work referrals by denying or responding to according to procedures for select clients
-    Process under business minimum disputes according to procedures
-    Maintain a no representment queue during peak season to assist team members with volumes
-    Work off business hours as required to support the global team

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

• The Supply Planning Lead is responsible for defining an efficient, cost-effective and stable supply plan that supports sales forecasts and meet inventory targets.  
• He/She also partners with key stakeholders to support activities related to new product introduction, trade and customs, tolling and inventory management.
• The Supply Planning Lead is also in charge in managing appropriate levels of inventory including its movement and validating the accuracy of both physical and system counts.

Accountabilities

Planning

• Ensure an efficient, cost-effective and stable supply plan (Finished Goods, Collaterals) that supports sales forecasts at acceptable inventory levels
• Provide useful data and supply analysis during local and regional business meetings (Pre-SOP, SOP, Business Meetings and NPI Meetings).
• Maintain accurate gSAP information and ensure that planning process is aligned to gSAP requirements at all times.
• Drives all Supply-required activities related to New Product Introduction (NPI) by working closely with key stakeholders for package development and the region for range requests approval and supply negotiations.
• Partners with the Trade & Customs officer to ensure the efficient importation of goods through closed loop communication of the procurement plan.
• Partners with Marketing to define the appropriate inventory buffers and recommend an appropriate supply/procurement plan that addresses forecast variabilities and cost targets
• Monitor related cost elements within IMC control such as duties and non-duties
• Appropriately set vendor and toller schedules in accordance with the demand requirements and procurement plans.  Ensure that all collaterals (packaging, containers, labels, etc) for local repacking are available and procured on-time and in the right quantities.
• Document changes in the planning process and identify improvement areas in business processes to make the work more efficient. 

Inventory Management

• Responsible for maintaining   regional and international   inventory   within acceptable levels as set by Regional and Country objectives.
• Identify ways   to manage order quantity through MOQ negotiation, sourcing strategy and logistics consideration.
• Ensure   that   acceptable levels of inventory rate accuracy (IRA) in all warehouses and tolling plants through the monitoring, support and management of said activities via cycle counts
• Drives Marketing to define move-out plans for expired and SLOB inventory to reduce inventory write off. 
• Tracks Expired and Near-Expiring inventory and coordinates with WH Lead and HSE officers on appropriate action plans to faciliate the move-out (disposal or extension) of ageing inventory
• Recommends and monitors levels of provision and implementation of goods disposal activities.
• Provide inputs on SUs under RGM (Return Goods Memo) to ensure that returned items will not worsen inventory condition.
• Ensure that supplying   IMC’s adhere to the service agreement particularly on   details relating   to inventory such as shelf-life, lead-time and MOQ.
• Works with Production and Tolling Manager to ensure proper supply planning
• Works with Quality Team to ensure that inventories are properly classified in the system

·       Reporting directly to the Quality Manager.

·       Ensuring that your team delivers quality work to internal and external clients in an efficient and timely manner.

·       Facilitating activities that will engage team members and nurture a fair and innovative culture through team buildings, planning sessions, rewards and recognition, etc.

·       Ensuring and tracking the productivity and coverage targets of your assigned team.

·       Serving as an alternative contact person in the absence of the QA Manager.

·       Properly onboarding and facilitating goal setting the new QAs in your team.

·       Providing feedback to Operations and Quality Managers on campaign results and trends.

·       Conducting spot-checks on evaluations made by QAs, Team Leaders, Sales Coaches, and Trainers at least once a month.

·       Taking ownership of Critical Errors, Physical/Information Security Processes, and escalating to Operations /Training/QA Management, and HR as needed.

·       Collaborating with Operations and Training teams in mentoring Team Leaders and Trainers on QA tools and processes via calibrations, triad coaching sessions, one-on-ones, etc.

·       Consolidating and analyzing results and trends on quality metrics and sending weekly and monthly QA reports.

·       Data analysis, sharing of performance trends and actionable recommendations to Operations and Training for agent/program performance, knowledge, and skills improvement

·       Creation and documentation of QA- or campaign-specific processes.

·       Liaising with Operations, Training, and Clients on development and improvement plans for Operation-, Training-, and QA-related processes.

·       Actively participating in internal and client meetings and performance reviews.

·       Providing additional evaluations and/or spot checks to help identify call trends and agent behaviors.

·       Regularly mentoring and coaching QAs

·       Preparing the QAs’ monthly scorecard and discussing the QAs’ performance individually.

·       Reviewing the good calls submitted by the QAs and submitting them to the QA Manager.

·       Administrative functions such as timekeeping, carrying out of corrective actions as needed, performance assessments, etc.

·       Carrying out other tasks as assigned by the Quality Manager.

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

Requirements

• At least 2 Years of experience as a Operations Manager.

• At least 2 Years of experience in Telco Sales / Service account

• Knowledge of billing procedures, collection techniques and upsell.

• Knowledge of Outlier management and coaching techniques.

• Proven experience and knowledge as a Resolution Supervisor

• Working knowledge of MS Office and databases.

• Comfortable working with targets to exceed our client’s expectations.

• Excellent communication skills (written and oral)

• Organization, proper decision-making, and analytical problem-solving skills.

Responsible for the development of team leaders/coaches

• Must be willing to work onsite

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

Development Coach
Location: 1800
Reporting to: Client

Acquire BPO is an award-winning outsourcer providing contact centre and back office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he/she is the first representation of the company’s model employee for every new hire.

You are a Development Coach, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Responsible in ensuring that the agenda is mapped according to timelines agreed and sessions/topics are aligned according to need and training need, and ensuring that the Training Checklist is being followed
• Responsible in producing all relevant Training Manuals that need to be shared as hard/soft copies including Assessments and TPAs.
• Responsible in making sure that all documents are being signed by the new hire employees (Training Performance Agreement, Sign off Sheets)
• Responsible in requesting for the log in credentials of the new hires
• Responsible in creating request for the accountabilities of the new hires (Headset, Amplifier)
• Responsible in securing and liquidating the Training budget
• Responsible in providing Training related reports
• Responsible in administering all training platforms and logistics
• To act as Team Leader during Transition Bay of new hires
• Flexibility to Cover Team Leader Roles: Demonstrate flexibility to cover for Team Leaders in case they are not available, ensuring continuity and effectiveness in team operations.
• Schedule and facilitate face-to-face, e-learning and practical learning modules to team members covering the training materials and foundational skills required.
• Assist with various Learning & Development and operations training related projects

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Learning and Development Trainer, you can perform well if you have:

• Open and positive personality
• Excellent English language communication skills
• Excellent Public Speaking and Business Writing skills
• Effective in communicating complex topics
• Able to facilitate an effective coaching session
• Able to maintain and work under pressure within tight SLAs
• Strong accountability on agreed KPIs
• Demonstrates capacity to work effectively within a team
• Excellent at prioritization of tasks and has sense of urgency
• Highly organized and keen on details
• Able to maintain an appropriate standard of professionalism
• Flexible to changes
• Able to maintain utmost confidentiality and comply with all policies, processes and procedures outline by Pioneer and Acquire Employee Handbook, Principles and Code of Conduct.
• Ensure that daily activities are aligned with relevant guidelines and legislation including Privacy Act, Trade Practices Act and NCCP etc.
• A good track record in current position

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

SENIOR MANAGER, COLLECTIONS & FINANCE OPERATIONS
Metro Manila, Philippines

Reports to: Retail Collections Manager, Vocus (Australia)
 

We’re an award-winning global outsourcer providing a suite of contact centre and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Senior Manager, Collections & Finance Operations you’ll continue to drive success for our accounts through leading people and projects for the campaign whilst promoting continuous improvement in a high-performance culture.

A SNAPSHOT OF YOUR ROLE

• Oversight of call centre performance with key focus on collection targets and reducing delinquency on a receivables portfolio of over $50m
• Coaching and mentoring Team Leaders reporting to the role, with an emphasis on facilitating their development and their ability to generate improvements in team quality, efficiency and effectiveness
• Modelling and actively promoting a culture of innovation, challenging the status quo to ensure the business continues to grow and evolve
• Effectively leading the team with a collaborative approach that promotes team synergy and improves staff engagement
• Overseeing operational systems and processes, while actively seeking opportunities for innovation to drive achievement of business objectives
• Anticipating and tracking operational risks and trends to provide strategic solutions, optimising processes and their execution
• Raising and addressing issues and conflicts, removing barriers, resolving issues of medium complexity involving stakeholders and escalating to appropriate level when required
• Managing day to day operations within the Collections department, including recruitment, training, development, engagement, retention, performance of the team, and any changes to the operating model as required
• Effectively managing budgets and resource schedules
• Together with AU leadership, playing a significant role in long-term planning, project status reporting, and effectively driving change management and process improvement initiatives
• Completing reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders
• Working closely with the management team to ensure all operational, administrative, and regulatory/compliance functions are being properly executed
• Seeking and responding to feedback with prompt and appropriate actions to deliver improvement
• Collaborating with team members and stakeholders to ensure seamless business execution, reinforcing positive morale, and upholding company values
• Overseeing and reporting weekly, monthly, quarterly, and annual metrics, providing thorough analysis and subsequent action planning
• Establishing and maintaining strong stakeholder relationships, and acting as point of contact for IT, BI, CC&OE, HR and other support functions

A BIT ABOUT YOU

• Strong leadership and influencing skills, with demonstrated experience in developing and leading high performing teams
• Minimum 5 years’ management experience, running a critical business function with multiple teams, products and operating requirements. Process transformation experience is required.
• Proactive, strategic thinker with an innovative approach
• Proven experience in effective coaching and development of emerging leaders
• Detail oriented and analytical, able to interpret data, identify trends, and make suggestions for improvements
• Methodical approach to problem-solving, with tenacity to work continuously toward a suitable solution
• Excellent decision-making skills, backed up with the ability to justify reasoning and take accountability for results
• Ability to work with confidential and time sensitive issues
• Ability to plan, organise, track and coordinate initiatives
• Must possess a professional, courteous, and resilient attitude
• Proven track record of meeting targets and delivering tangible outcomes
• Excellent interpersonal communication and organisational skills
• Ability to build productive business relationships with peers, direct reports and stakeholders.

WHAT SUCCESS LOOKS LIKE

• Individual and portfolio Key Performance Indicators at or above target
• Engaged and enthusiastic teams
• Reduced attrition and absenteeism
• Strong relationships within Acquire, with Vocus leadership and with other stakeholders
• Completion of initiatives within required timeframes
• Improved efficiency and effectiveness of team members
• Reduction in Telecommunications and Energy Ombudsman complaints

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

This role will give you the opportunity to:

• Be a part of an International Team: Our team is spread across USA, Philippines, and India.  
• Work in Cloud: We are heavily invested in Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Our CI/CD Stack:
GitHub, GitHub actions, SonarQube, JFrog Xray, ArgoCD

Our QA Stack:
Selenium, Eclipse, Java.

Our Dev Stack:
.NET/SQL Server, Azure

This role will give you the opportunity to:

• Be a part of an International Team: Our team is spread across USA, Philippines, and India.  
• Work in Cloud: We are heavily invested in Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Our CI/CD Stack:
GitHub, GitHub actions, SonarQube, JFrog Xray, ArgoCD

Our QA Stack:
Selenium, Eclipse, Java.

Our Dev Stack:
.NET/SQL Server, Azure

The Software Engineer - Level II - develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

The Software Engineer - Level II - develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

The Retail & Education Manager is responsible for driving retail and net sales, monitoring SOH, supporting marketing to maximize sales, and recruiting and developing staff.  In addition, he/she is responsible for all aspects of Product training, Brow training, and Selling methods in a fun and energized learning environment.

Essential Duties & Responsibilities 

Business Acumen

• Develop and execute a commercial strategy to achieve daily/monthly/yearly sales goals and effectively cascade this to the field team.
• Analyze and assess retail productivity from channels to doors to BA/BEs, including monitoring of retail and service KPIs
• Effectively lead the team to ensure that all corporate initiatives are met and collaborate with the marketing team on in-store initiatives to achieve retail sales targets.
• Support marketing team in forecasting new products based on historical data and current trends from each retail channel
• Monitor and control SOH.  Ensure proper inventory management and that stock levels are accurate. 
• Control monthly/yearly/expense targets of the sales & education team, i.e., Salaries, commission, testers, supplies, and T&E.

Management 

• Redefine roles and expectations among the sales coaches/teams based on the new structure. Lead by example, coach, develop, and support the field team to work effectively. Develop and coach field staff effectively utilizing all tools available for on-counter coaching.
• Responsible for the mentoring and development of the field team and ensuring continuous improvement of overall BE/BA productivity in the Philippines
• With the use of MJSF, consistently review the performance of team members and help create action plans for development.
• Ensure all reports are submitted accurately and on time.

Retail Operations 

• Work alongside the marketing team to develop locally relevant in-store activities, tactical offers, and promos to support focus categories and key launches.
• Responsible for all processes of the online Booking system, i.e., translation, training, liaising with the Regional team, and communicating with all local stores.  Be the contact person for any issues and liaise with the Regional team to resolve them promptly.
• Facilitate quarterly stock count and inventory alignment.

Visual Merchandising 

• Ensure ALL Visual Merchandising guidelines, priorities, and timelines are followed, executed, and aligned with budgeted VM A&P.
• Ensure that Benefit merchandise is displayed per the visual merchandising guidelines and that proper product display/merchandising for every launch and animation is observed.
• Coordinate with local and international suppliers/contractors.

Training & Education

• Plan the Training Calendar according to the launch calendar
• Responsible for all aspects of Brow Training, both classroom training and in-store coaching and monitor their skills and techniques to match Regional standard
  • Ensure all BEs are aligned in the execution and expectations of your Service Reboost Plans
• Implements all Benefit education training to our staff and Sephora cast members to achieve desired business results
• Ensures all Benefit Brow Bars meet the regional hygiene requirements and assists in sourcing the necessary Brow Bar tools and supplies.
• Monitor and strengthen BEs’ productivity.
• Continually inspires and acts as a Benefit brand ambassador, leading the Benefit cultural characteristics by example.
• Coordinate with the International/Regional Training team regularly.

The Staff Consultant, Customer Success will work within our Customer Success team, supporting clients that leverage the Google Marketing Platform (GMP). Specifically, the Staff Consultant is a generalist role that contributes to revenue growth for Merkle | Cardinal Path (“MCP”) by supporting the four key Customer Success functions:

• Customer Onboarding
• Scaled Outreach
• Organic Growth
• Contract Renewals

The optimal candidate will have first-hand experience working with GMP products, particularly Google Analytics. They will also have at least basic familiarity with common enterprise analytics use-cases such as website and paid media optimization.

A successful candidate must be an effective written communicator and possess the ability to work with teammates across locations and time zones. They must have a very strong attention to detail, ensuring that client-facing deliverables meet our standards and that feedback from teammates is incorporated correctly.

Duties & Responsibilities:
 

The Staff Consultant, Customer Success will cover responsibilities related to the four key functions referenced above for a large number of customers.

Onboarding:

• Ensure new customers have a seamless onboarding experience from an administrative and logistical standpoint.
• Minimize time-to-value for the customer.
• Identify any immediate customer issues that need to be addressed and show the customer a path toward resolution.

Scaled Outreach & Organic Growth:

• Use MCP proprietary tools to scan our customers’ Google Analytics accounts (and possibly other GMP product accounts).
• Analyze the output of these scans to identify relevant, compelling opportunities for our customers to gain more value from the GMP products they have purchased from MCP.
• Understand the rationale behind why various recommendations are being made to customers, and how those recommendations can benefit MCP commercially.
• Creates a customer-facing deliverable which reflects the output of the scans, the resulting opportunities that have been identified, and other relevant information.
• Works with customer-facing colleagues across the Customer Success team to ensure the deliverable meets the requirements, incorporating feedback as necessary.
• Ensures all customers are aware of and invited to marketing events such as webinars, client roundtables, etc.

Contract Renewals:

• Work proactively and ahead-of-time to make the contract renewal process stress-free for both customer and MCP.
• Minimize churn by identifying risk in advance and developing a plan to retain at-risk customers.
• Win contracts that are advantageous to MCP, e.g. contracts that auto-renew, contracts that include rate increases, contracts that reduce MCP risk exposure, etc.

The Protocol Specialist ensures that our front-line services run without disruptions.This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compile product checklists based on our client’s specifications and our own inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensure that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

The Business Process Engineer is responsible for leading and supporting value stream and business process-based projects and initiatives across 1FG. He/ she provides expertise and technical assistance for projects involving the end-to-end business process of the different business divisions of 1FG. He/ She provides project leadership and/or support to 1FG (Corporate), Business Units/ Divisions, and Plants/Mills/ Operating Units for initiatives involving business process mapping, analysis, development, training, assessment and improvement. He/ she is also the Food Group’s subject matter expert for documentation, document management and process-based assessments, and serves as one of the Document Controllers of 1FG-level documents.

• Perform business process mapping using globally-recognized standards and frameworks (e.g American Productivity and Quality Center) to determine value streams and business processes that are applicable to the initiative/ project. This includes determination of interfaced processes across value streams.
• Determine the required process documentations at the 1FG (Corporate), Business Unit/ Division, Country, and Mill/ Site/ Operating Unit levels by facilitating discussions with Value Stream Leads and Business Process SMEs. 
• Perform process heat mapping to determine currently documented and implemented processes versus required business processes
• Create the business process development plan, detailing the business processes to be documented, the type of document to be created (e.g. policy, guideline, procedure, work instruction), the assigned author/ document writer, and the target completion of documentation.
• Enable Business Process SMEs and Value Stream Leads to determine the minimum content that will be required for Business Unit/ Division, Country, and/ or Mill/ SIte/ Operating Unit-level documents.
• Create and/ or improve business process documents, considering the operations involved, applicable requirements and standards,process interfaces, actual and potential pain points, quality, efficiency, effectiveness of controls (internal controls and process controls), standardization, risks, productivity, customer satisfaction, and intended implementers/ process owners (especially for business processes to be deployed across different countries and the entire 1FG)
• Enable the review, approval, and publishing  of the documents he/ she has created. 
• Ensure compliance to established documentation and document management processes in the execution of document development activities (whether by him/ her or by other document writers involved).
• Collaborate with and enable SMEs and Value Stream Leads to carry out cascades or trainings regarding the approved business process documents. 
• Perform or enable execution of process implementation assessments to determine compliance to established business processes. This covers activities from planning to actual assessment, and communication of assessment results.
• Provide recommendations and support for the improvement of business processes.
• Design, prepare materials for, and deliver trainings on value stream understanding, business processes development,, documentation, document management, and process-based assessments (e.g. PECA). Provide guidance on these as necessary or as requested.
• Design, drive implementation and continually improve 1FG’s Document Management Program.
• Perform document control tasks for 1FG-level and for PH Country-level documents as defined in the Document Management Program, such as checking compliance to template, provision of document code, uploading and maintenance of documents to the designated repository, notifying intended readers (1FG or PH), handling of superseded, obsolete and external documents. 
• Provide training and/or provide guidance on Value Stream Processes, Business Process Mapping, Heat Mapping, Business Process Development, Documentation, and Document Management.
• Manage assigned initiatives from planning to monitoring and routine reporting to the Business Process Team and the stakeholders. This includes addressing risks of delay and challenges, and the resolution of issues encountered.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Receive documents.
• Ensure smooth and timely shipment process flow
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure accurate and timely data entry into our operational system.
• Monitor shipment reports to ensure total customer satisfaction.
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations

Support the Supervisor in the following areas:

• Allocating workloads, monitoring work-boards to ensure internal KPI's are met e.g. timely data entry.
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to request for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report when needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using work-board, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team.

Physical Demands

• Use of standard office equipment - computer with keyboard, mouse, phone, fax/copy/scan machine, etc.
• Functions performed primarily while seated at desk.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description:

• To perform support & service sales in the accomplishment of the primary objective of the company in terms of sales and customer satisfaction.
• Assist in serving & monitoring customers via regular customer visits/front office activities to allow proactive identification and suggestion of opportunities in the team.
• Prepares quotations, coordinates quotes, provides customer service and manages customer accounts. 
• Support in the timely collection of sales and serve as a liaison between a company and its customers when necessary
• Responding to calls and emails, analyzing customer needs, and providing the necessary corrective measures.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

You’ve picked a great time to join Avon. We’re the company that puts purpose, people and relationships at the heart of everything we do. The company that’s 135 years young and only just getting started. As part of the Natura &Co family, we’re committed to being the best beauty company for the world by generating a positive environmental, economic and social impact for our communities across the globe.

Role Type

What you'll be doing:

Key responsibilities:

Quality Control - Conducts quality checks of production lines. Conducts inspections and tests as per control plan, work instructions, and procedures. Verifies rejects from the lines. Verifies direct and indirect material’s quantity and quality per work order to ensure that the right amount and quality of raw materials are available for production. Conducts Line Clearance as per SOP.

Production Line Monitoring – Leads the daily production line monitoring and reporting of production output. Provides the work orders or schedules to the operators at the start of the shift and ensures that these work orders are completed efficiently at the end of the shift.

Problem Solving and Continuous Improvements - Identifies line abnormalities regarding quality, productivity, availability, performance, safety, and good housekeeping and find ways to resolve them. Performs KAIZEN activities in production line. Escalates issues to Production Supervisor as needed.

Training - Conducts on job training of operators and ensures they follow the work instructions and understand the defects criteria.

Admin Works - Completes paperwork and any associated administrative tasks related to the production line (e.g. accomplishing the Daily Production Report, reporting of SOR in EAM, accomplishing GITS, etc.).

Efficiently operates production equipment or machinery as need arises. Performs other duties as needed or assigned.

What we offer:

At Avon, we believe beauty is for everyone and that it’s beautiful to be you. We celebrate our differences, champion self-expression and are committed to inclusion for all. We embrace diversity and individuality to build a culture that represents our communities and enables everyone to bring their best self to work. We also support reasonable adjustments both within our recruitment process and job design when required to empower you to work in a way that works for you. Ready to be a part of it? Join us.

Avid is looking for an Accountant to join its US Shared Services Accounting Services team! The role is located in the Philippines and can be performed at home or as a hybrid position from our office in Taguig! It will require to work on a night shift. 

What you’ll do

• Play a role in monthly accounting close, including journal entries, accruals, account reconciliations and flux analysis.
• Assists with preparation of audit schedules for quarterly review/annual audit.
• Prepare Royalty reports and corresponding payment requests.
• Assists with accounting projects and initiatives with other members of the accounting and finance team.
• Assist with monthly fixed asset closing process.
• Potential for cross training in other areas, such as SEC, Tax, and Revenue recognition.
• Other related duties as assigned.
• Tax and Revenue ad hoc projects as necessary.

Who you are

• You have bachelor's degree in Accounting, Finance, or a related field.
• You have a thorough knowledge of general ledger accounting and accounts reconciliations.
• You are organized and detail-oriented.
• You have a demonstrated proficiency in Excel and Microsoft Office applications.
• You have a first experience with an accounting software (preferably SAP).
• You must show ability to manage multiple tasks and delivery dates.
• You have strong English written and verbal communication skills.

AVID is an Equal Opportunity Employer. 

ABOUT AVID  

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Network Operation Centre (NOC) have three main roles:

1. to ensure maximum possible service availability and performance

2. to provision customer network services on core equipment

3. to provide support services for Engineering and other technical teams

These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.

We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.

We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.

Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.

We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.

As your knowledge and confidence develop you may be asked to join our call-out rotation providing 24x7 support on our core network and services.

Duties and Responsibilities:

• Manage and maintain the Monitoring Systems
• Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance
• Liaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required
• Provisioning and configuring core network devices and tools,  such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes, etc.
• Network equipment build, installation, and configurations
• Performing and maintain hardware, serial numbers, security, and configuration audits
• Writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
• Development of knowledge and skills in network and system administration
• Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services
• Participate in a 24x7 call-out rotation if required

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight Implementation Project Management:

• Leading, tracking and driving the progress of the requirements work stream of the program.
• Monitoring effort and deliverables to ensure the work stream delivers according to milestones.
• Organizing and leading regular discussions with the relevant business, finance, technology and operational groups as required by the work stream of the program
• Assist in the creation of presentations to the program Steering Committees and other governance committees for reporting project progress and escalating issues
• Working closely with country Finance, Risk, Development teams, Data Center teams, Operations teams to identify and resolve project dependencies and risks

Requirements Phase

• Responsible to understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Deliver decomposed local regulatory report forms / schedule to identify critical information / data and its expected values.
• Submit and discuss documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed.
• Clearly discuss requirements on data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Deliver Mapping (Rules) Design, Documentation, Writing, and Review in accordance with identified requirements.

Testing Phase

• Deliver Data Quality review of identified data in partnership with other work streams in the Centralized Team.
• Complete UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team.

Others:

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 10+years background in transformation projects / Hands on project management experience (preferably related to financial / regulatory reporting).
• Prior experience in financial sector is an advantage
• High caliber person having strong analytical skills
• Ability to engage with senior management
• Basel 2/Basel 3 reporting experience highly advantageous
• Prior experience in IT projects for reporting is an advantage
• Basic Oracle/SQL/MS-Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous
• PMP Certification is advantageous

Competencies:

• Goal oriented, highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Bachelors degree, potentially Masters degree

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

JOB DESCRIPTION:

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. 

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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