The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will provide support and be part of the Cash Management team.

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are ready to take on a leadership role and drive excellence in service delivery. Manager, AP Service Deliver expected to be adaptable, results-oriented, and capable of driving improvements in service quality and delivery process, thrive in a dynamic and fast-paced environment.

Responsibilities:

• Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
• Establish and maintain strong relationships with external and internal stakeholders
• Serve as the point of contact for issues within AP processes
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
• Set clear performance expectations and provide regular feedback
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

• Monitors service levels, abandon rates and aux utilization for multiple lines of businesses and sites

• Engages managers in real time actions needed to meet performance objectives

• Adjusts agent skills as needed to manage service levels in a multi-skill environment

• Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes in the WFM system based on requests from the call center teams

• Responsible to run attendance reports, check-in summary reports, and forecast reports from the workforce management system and to send the information to production managers

• Responsible for running additional reports as needed and to pull data from Genesys WFM and CC Pulse at the request of the Resource Planning Analysts to assist the department in meeting project deliverables

• Supports the management of the workforce management software system

• Provides support for call volume analysis and patterns, supports the normalization of historical data and makes suggestions regarding adjustments and overtime were necessary.

• Helps maintain information needed for accurate forecasting and help report forecasted and actual performance to the departments

• Supports all schedule recommendation for new training classes, optimized schedules for lunches and PTO, and helps to re-align work schedules to meet current trends

• Serves as a Command Center leasing between all GCCS Sites

• Responsible for monitoring VIVA pacing trends and case creation

• Provide reporting and create milestones throughout the month to ensure the business can achieve service level targets.

• Provide daily adjustments as needed to achieve the monthly service objectives

• Responsible for the addition and maintenance of Genesys skilling and agent groups

• Responsible for capturing and updating service level impact to Senior Management

• Responsible for running and creating ad hoc reports to various departments

• Responsible for monitoring agent adherence and notifying production management of non-adherence incidents

• Review skills gaps and make recommendations to Resource Planning Analyst

• Responsible for additional duties as needed in support of the Call Center

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Minimum 1 – 2 yrs work experience
 

This role is most ideal for an individual who enjoys a client-facing role and project management

 
The Junior Account Manager’s responsibilities include:

• Serve as the first and primary point of contact for a portfolio of client accounts, ensuring their needs and expectations are met
• Develop strong relationship and trust with clients by providing exceptional support
• Monitor and analyze client campaign performance, including conveying regular updates, new requests and reports to them
• Coordinate with internal teams (engineering, creative, analytics) to ensure projects are executed on time and per requirements
• Be the lead person to execute overall campaign set up on the SKALE platform per the requirements
• Work alongside Senior Account Managers to ensure overall user experience is smooth
• Be the key person to follow up with clients on items required from them based on project timeline and to translate commercial requirements into briefs for internal team coordination
• Actively drive testing of platform alongside clients and senior account managers before it goes live
• Collaborate with Senior Account Managers to identify new opportunities and develop strategies to grow existing accounts

• Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.
• Process client inquiries using case management tool, email, live chat and/or voice support service.
• Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. 
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Identify key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning through training sessions and mentoring to new hires and peers.
• Participate in periodic meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are looking for a highly driven and motivated Manager, Finance Controlling (Q-Commerce) to join our fast-growing team. The Finance Controlling Manager is based in Manila and will report to the Regional Finance Controlling Lead.

The ideal candidate should have at least 8 years of experience, with substantial hands-on experience in accounting and controlling. You possess strong knowledge of IFRS reporting and SAP systems. You must be a strong team player and be comfortable in supporting Local and Regional teams.

Responsibilities:

•  Responsible for review of monthly actual financial results, including but not limited to balance sheet, income statement and cash flow statement in accordance with IFRS and Group Reporting policies.
• Work closely with the country finance team, provide in-depth analysis of monthly financial results against budget, and forecast, and meaningful insights to the senior management team at the regional headquarters and making recommendations for improvements to financial processes.
• Collaborate with Regional Accounting, Controlling and Central teams to align on accounting, cost, and revenue treatments to ensure compliance with IFRS reporting and Group Financial Reporting Policies.
• Work closely with local finance teams and provide additional support to ensure that month-end closing tasks are completed in a timely manner and Group submission timelines are met consistently.
• Provide guidance to local finance teams to ensure that all reconciliation items are investigated and cleared up prompt.
• Responsible for tax and statutory compliance and audit preparation.
• Prepare and assist in annual budgeting, quarterly forecasting, and business projections.
• Drive assigned ad-hoc projects that have the potential to enhance the internal controls to ensure reliability, accuracy, and timeliness of financial reporting.
• Support overall goals and objectives of Regional Accounting and Controlling. Assist in ad-hoc projects, systems implementation, and continually automate/streamline processes to improve business efficiency in the region.
• Assist local stakeholders on group accounting policies, audit, tax, and other statutory requirements if necessary.

We’re looking for an Associate / Specialist, People Support  (APAC) to join our APAC People Support Tier 1 team, based in the Philippines. In this exciting new role, you will be focusing on creating a #magical experience for our  employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we’re looking for.

Responsibilities :

• As a vital part of the APAC People Support Tier 1 team, you will represent the first point of contact for all our employees, providing them with the highest quality service by responding to their people-related inquiries and concerns. This includes all employee support domains including onboarding, absence, offboarding, reporting requests etc that are all within the entire employee life cycle.

• Manage, monitor and maintain our internal People Portal knowledge base (Confluence) to enable self-services for all stakeholders.

• Manage a wide variety of queries and questions from employees through our ticket system (JIRA) by utilising our knowledge base information to answer employee queries.

• Deliver and execute common and transaction-based services for the People team to ensure compliance.

• Work closely together with other People teams as well as other stakeholder groups in order to deliver high quality and timely responses and solutions to all our employees by achieving certain requirements on KPIs.

• Ensure customer satisfaction of employees and provide professional customer support.

We’re looking for an Associate / Specialist, People Support  (APAC) to join our APAC People Support Tier 1 team, based in the Philippines. In this exciting new role, you will be focusing on creating a #magical experience for our  employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we’re looking for.

Responsibilities :

• As a vital part of the APAC People Support Tier 1 team, you will represent the first point of contact for all our employees, providing them with the highest quality service by responding to their people-related inquiries and concerns. This includes all employee support domains including onboarding, absence, offboarding, reporting requests etc that are all within the entire employee life cycle.

• Manage, monitor and maintain our internal People Portal knowledge base (Confluence) to enable self-services for all stakeholders.

• Manage a wide variety of queries and questions from employees through our ticket system (JIRA) by utilising our knowledge base information to answer employee queries.

• Deliver and execute common and transaction-based services for the People team to ensure compliance.

• Work closely together with other People teams as well as other stakeholder groups in order to deliver high quality and timely responses and solutions to all our employees by achieving certain requirements on KPIs.

• Ensure customer satisfaction of employees and provide professional customer support.

The Cinematic Designer’s main task is to work with people across different disciplines to create in-game cutscenes. A Cinematic Designer is expected to be a multi-disciplinary individual capable of learning and adapting to different needs. Their focus is on storytelling, realization and delivering high-quality content in an efficient manner. 

The Cinematic Designer should have a basic understanding of composition, framing, and animation. They should also be familiar with using a game engine, as the job requires most of the work be done in one. Familiarity with video editing, animation software or in-engine cutscene creation tools is recommended. They should also have good communication and teamwork skills as Cinematic Designers are expected to communicate with other job disciplines frequently.  

WHAT YOU WILL DO 

• Create in-game cutscenes using proprietary tools. 
• Analyze and assess scripts to highlight dependencies and risks. 
• Coordinate with Level and Quest Designers to stage cutscenes in the world. 
• Work with Lighting, Audio, and VFX Artists on realization of the content. 

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries worldwide. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We are the leading online food delivery service in the Asia-Pacific region with a wide variety of restaurant options. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

This doesn't happen without our awesome people. We are looking for a Billing and Payment Associate to join our growing team in Finance!

What’s on the menu for you to do:

• Support APAC market.
• Assist on executing daily, weekly, and monthly billing and invoicing and payments.
• Reconcile billing and payment discrepancies and ensuring data validity, accuracy, and completeness.
• Review and upload additional charges to contract partners.
• Billing team point person for vendor escalations.
• Support on month end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality
• Participate in further improvement and optimization of processes
• Updates job knowledge by participating in educational opportunities
• Be able to train team members
• Ensure that team's action items are resolved within SLA

What do you bring to the table?

• Bachelor's Degree in Accountancy or any business-related course.
• At least 3 years of experience in General Accounting
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Strong affinity with different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools,
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!

Up for challenge? Apply now.

We are seeking an experienced eCommerce Amazon Specialist to manage and manipulate data efficiently while being able to contribute to data-driven decision-making processes. 

Responsibilities

1. Helium 10 Expertise [ keyword research, listing optimization etc]

2. Amazon Flat Files Mastery: Comprehensive knowledge of Amazon flat files for listing creation and updates

3. Keyword Indexing, Ranking, and Monitoring:  Implement strategies for effective keyword indexing and ranking.

4. Product Launch Expert:  Proven experience in planning and executing successful product launches on the Amazon platform.

5. Replenishment Inventory Management: Manage Amazon replenishment inventory, including creating new shipments and optimizing stock levels.

6. Continuous Learning and Adaptability: Demonstrate the ability to learn and master new tools and techniques quickly in the ever-evolving e-commerce landscape.

7. Amazon Reporting and Data Analysis: Utilize advanced Excel, Google Sheets, and other tools to analyze Amazon reporting data.

8. Appeal Writing Skills: Write compelling appeals based on provided inputs to address any issues or challenges that may arise.

• Proven experience as an Amazon Marketplace Manager or similar role.

• In-depth knowledge of Helium 10, Amazon flat files, and replenishment inventory processes.
• Strong understanding of keyword indexing, ranking strategies, and product launches.
• Proficiency in Amazon reporting, advanced Excel, and Google Sheets.
• Exceptional analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

• Fully remote 

• Full-Time Position
• $7 - $10 USD per hour based on experience

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The QA Automation Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

The project-based Protocol Specialist will assist the Protocol team in manually translating reports through the QIMA Translate tool.

Key Responsibilities include: 

• Translate test checklist from one language to another.
• Regularly coordinate with Protocol team for the checklists.
• Follow up with internal team members and clients to ensure translation meets their needs.

Perform assigned contact center services transactions by following standard methodologies resolve HR systems related tickets.

• Processes repetitive and similar cases (individual/bulk).
• Escalates complex HR systems transaction teams or process leads for support.
• Perform standard systems guidance and walkthrough as needed.
• Update the contact center ticketing system for assigned transactions.
• Works on BPAA transactions
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

• Will provide direct, day-to-day support to the CU Head and other selected leaders within her broader team
• Will be responsible for performing a range of administrative duties, coordinating schedules, travel and events and helping prepare important documents and reports for executives.
• Perform daily administrative activities effectively
• Collaborate with the entire business functions and external partners
• Assists on special projects, events or similar initiatives
• Produces reports, presentations, executive briefs, and other executive materials that support business efforts
• Develops and carries out an efficient documentation and filing system e.g: project documents, such as proposals, contracts, and invoices etc.
• Plans and schedules the meetings with the Leaders and other team members, making travel arrangements as needed, and maintaining meeting notes
• Maintains executives’ calendar and arranges meetings and appointments, and participate in other business activities
• Manages travel arrangements, including booking flights and hotels, arranging transportation, and handling baggage
• Creates Purchase Orders and perform service entry in the system for business teams
• Supports business teams in organizing/managing workshops, trainings, conferences, business meetings, product launch events
• Drafts correspondence, reports, and other documents for clients and internal staff members
• Assists in onboarding of new staff / inbound transferee on admin related matters
• Undertakes the tasks of receiving calls, take messages and routing correspondence
• Handles requests and queries appropriately
• Handle daily transactions for operations with high accuracy
• Prepare correspondence, documents and reports
• Serve on committees and teams to support and collaborate with stakeholders (on site and with our teams
• Perform other duties assigned by the CU Head
• Support Continuous Improvement activities around Safety, Quality, and productivity

• Assists the L&D Manager in the selection and training of department trainer
• Ensures that all training records are maintained, filed and updated in the HRM system
• Assists in the preparation of the annual training plan ensuring the objectives fully address the business objectives of the hotel and the training needs of the associates.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

AECOM is seeking an IT Auditor to be based in Manila, Philippines

Job Description: 

AECOM is seeking an Information Technology (IT) Auditor to join our Audit Services Group (ASG). This position is based in Manila, Philippines. ASG is responsible for evaluating the adequacy and effectiveness of AECOM’s systems of internal controls that guide company activities toward accomplishing key business objectives. The primary responsibility of the IT Auditor is to execute ASG projects focusing on IT and information security risks.  

Job Duties:

• Participate in planning, scoping and execution of risk-based IT and security assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards
• Perform test of design and operating effectiveness of IT controls
• Identify opportunities for enhancing efficiency and effectiveness of IT, operational and compliance processes and controls
• Effectively communicate audit results to management
• Collaborate with stakeholders to develop actions plans that address root cause of findings
• Demonstrates up-to-date knowledge in IT and applies this to the development, execution and improvement of audit programs and recommendations
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.