Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information
•    Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
•    Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
•    Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
•    Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
•    Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
•    Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
•    Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
•    Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
•    Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps). 

• Assist in conducting research and present new ideas that bring simplicity and user-friendliness to complex design
• Leverage AI based design tools, create designs according to the Bosch brand guideline and support in video editing
• Gain a deep understanding of platform design standards and assist in creating professional, intuitive, design solutions for complex project platform that is rolled-out to the entire Bosch Group
• Support in building up wireframes and prototype designs for future features.
• Create meaningful and good-looking infographics for marketing and sales purposes.

1. Develop and maintain a strong network through various channels, including professional networking platforms, campus activities, industry events, and referrals.
2. Engage with candidates through proactive outreach, networking events, and interviews to build relationships, assess their suitability, and promote our organization or our clients as an employer of choice.
3. Ensure a positive candidate experience throughout the recruitment process, providing timely feedback and maintaining open lines of communication.
4. Stay up-to-date with industry trends, best practices, and emerging tools and technologies in executive recruitment to enhance our recruitment strategies and processes.
5. Responsible for handling end-to-end recruitment.
6. Source qualified candidates and apply strategic recruitment process using various sourcing channels.
7. Responsible for real-time endorsement tracking and candidate monitoring.
8. Conducts phone interviews to pre-screen candidates, verify their qualifications, availability, and compensation requirements.
9. Schedule interviews with the hiring manager.
10. Involve in recruiting passive candidates, through phone calls emails, and general relationship-building.
11. Make recommendations on additional candidate pool and recruiting techniques and evaluating market conditions.
12. Communicate with the Hiring Manager on the status of their requirements.
13. Present applicant portfolios based on the required format to their respective client/s.
14. Foster a long-term relationship with candidates

• Follow up customer calls
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Mid Shift

The Site Reliability Engineer (Systems Engineer) works In the Infrastructure Operations team and closely Interacts with development, cloud platform engineering and architecture teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. The SRE Engineer ensures that internally and externally facing systems meet and exceed ambitious SLOs (Service Level Objectives) and are continuously improved. This includes deployments and monitoring of all systems through established tools. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. They will execute, monitor, and assist in the continuous improvement of the operational running of our services. The incumbent will execute operations and engineering projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud.

• Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services.
• Executes established automation for
• Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch.
• Works on building configuration automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics.
• Supports Kubernetes deployments in Azure, including cluster management, upgrades, security policies, application deployment with Argo CD using git and harness pipelines to deploy in collaboration with engineering and development teams.
• Supports DevSecOps tools, pipeline, automation, and infrastructure-as-code scripts and continuously monitors the industry landscape to improve and expand to further speed to market and delivery team autonomy.
• Knows security is job one and includes security in all plans.
• Implements, executes and manages Configuration as Code automation
• Executes tasks aligned to projects in the operations space (upgrades, rollouts of technology, )
• Promotes a continuous improvement, innovation, and collaboration culture across
• Builds and strengthens relationships and partnerships with corporate infrastructure leads and
• Perform other operational duties as required.

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

This role involves managing the entire recruitment process for Early Careers requisitions, ensuring that the agreed business demands are met annually. As part of a virtual, global team, the role will collaborate with AECOM's regional Early Careers Talent Acquisition teams responsible for engaging and guiding all stakeholders through proactive, solution-focused approaches.

Responsibilities & Duties

End-to-End Recruitment:

• • Manage the full recruitment lifecycle for early career positions (internships, apprenticeships/cadetships, graduate roles), from job posting through onboarding.  Requisitions may be high in volume and fast paced at certain times.
  • Build excellent relationships with hiring managers to define their recruitment needs and candidate profiles.
  • Create and execute innovative sourcing strategies to attract diverse early career talent.
  • Work with regional TA Managers, Senior Early Careers TA Partners, and Hiring Managers to understand the workforce planning demand and requirements in each fiscal year.

Candidate Sourcing & Attraction:

• • Work in partnership with in-country TA Early Career teams to build upon existing strong relationships with universities, colleges, and industry bodies to create a sustainable pipeline of talent.
  • Leverage social media, job boards, LinkedIn, campus events, and career fairs to promote our brand and opportunities.
  • Implement the in-country TA Early Careers Teams recruitment strategies and organise career fairs.

Candidate Experience:

• • Provide an exceptional candidate experience, from initial outreach to offer acceptance, and assist our Pre-Hire Support Team during on boarding.
  • Ensure candidates are processed swiftly and kept engaged and informed throughout the recruitment process.

Diversity and Inclusion Initiatives:

• • Understand our global and regional EDI (Diversity, Equity, and Inclusion) TA goals and ensure recruiting efforts support diverse hiring goals the covers full representation of the market
  • Deliver on specific EDI initiatives that encourage underrepresented talent to apply, ensuring a fair and inclusive recruitment process.

Assessment a Selection:

• • Become familiar with and oversee the delivery of the assessment process for early careers candidates; this includes screening questions, our situational judgement test, and business competency interviews based on selection criteria.
  • Coordinate and facilitate interviews, partnering with hiring managers to ensure the right cultural and skills fit.

Data Tracking & Reporting:

• • Maintain accurate records of candidates and recruitment metrics using Smart Recruiters Applicant Tracking Systems (ATS).
  • Provide regular updates to the team on progress, hiring targets, and key metrics.

Employer Branding:

• • Support the marketing and employer branding teams, and our in-country Early Careers TA teams to enhance the company's employer brand on campuses and across digital channels, specifically in the candidate attraction phase This includes the use of content developed by in-country teams specifically for AECOM early careers (careers site, brochures, and events postcards as examples).

General

• • Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
  • Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
  • Identify areas for improvement to drive excellence in the end-to-end Early Careers recruitment and onboarding cycle.
  • Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

The role will be supporting the day-to-day payroll services for the assigned region (SEA) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Perform simple to complicated payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Maintain payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations. 
• Analyze and escalate (if needed), any identified issues and concerns to the Team Lead for timely resolution.
• Perform simple to complicated tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues. 
• Participate on data gathering assigned SOX audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.
• Assist with the induction of new staff including detailed briefing on payroll forms and processes. 
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars 
• Provide accurate and timely payroll information and reports to stakeholders as needed 
• Monitor and respond to Employee Centre   support simple to complicated requests related to pertains to Payroll Services

Qualifications & Requirements

Minimum Requirements: 
- Bachelor’s Degree or at least 3 years of relevant work experience to Payroll
- Must have experience in processing SEA region payroll, exposure to end-to-end payroll processing is preferred
- Intermediate proficiency in MS Office tools  
- Basic knowledge and understanding of HR processes and procedures 
- Must have experience in a high-volume/high-headcount payroll processing
- Experience in using Empower/ Easy Pay, ADP, Globalview, Celegro and Workday or other Payroll Systems 
- Experience in Oracle System is a plus
- Excellent English communication skills (written and verbal)

Attributes: 
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) 
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service) 
- Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication) 
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) 

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensuring the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralised content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution

Job Summary

As a Senior Associate, Sales Operations you should be a highly organised and detail-oriented individual. In this role, you will provide essential administrative and technical support to the Sales Operations team, ensuring smooth workflows and accurate data management. You will be responsible for a variety of tasks, including data analysis, reporting, process and governance improvement plans. Under the stewardship of the Global Head, Sales Operations, you will work directly/indirectly with wider Commercial Team and all Chief Commercial Officers (CCOs) to ensure the planning, organising, and in support of all aspects of the commercial business, ensuring efficient operations, profitability, and in line with all strategic objectives.

Responsibilities:

Operational Management:

• Support and all aspects of daily operations, including Transformational Deals, Business at Risk, Commercial Toolkits, budgeting, finance, human resources, marketing, and sales.
• Support efficient resource allocation and cost control.
• Support the Implementation and improve operational processes to optimise performance and minimise risks.

Financial Management:

• Support the development and management of the department's budgets
• Track and analyse financial performance metrics.
• Identify and implement cost-saving initiatives.
• Ensure accurate financial reporting and compliance with regulations.

Relationship Management:

• Build and maintain strong relationships with internal stakeholders (senior management, wider commercial team, CCOs, CCO Support).

Problem-Solving & Decision-Making:

• Analyse complex problems and identify effective solutions.
• Make timely and well-informed recommendations based on data and analysis to Group Head
• Adapt to changing market conditions and implement necessary adjustments

Content Creation and Curation:

• Work with Marketing teams to create high-quality content like sales presentations, product demos, and training

Reporting & Analysis:

• Generate basic sales reports using OneView data and other tools.
• Assist with creating custom reports as needed for the team
• Analyse basic sales data to identify trends and patterns.
• Present findings to the Sales Operations team and other stakeholders.

Process Improvement:

• Identify opportunities to streamline current processes within Sales Operations.
• Document existing processes and procedures.
• Assist with implementing process improvements and updates.
• Support team members with learning and adapting to new processes.

Additional Responsibilities:

• Stay up-to-date on basic sales operations principles and best practices.
• Proactively identify and resolve potential issues related to data or processes.
• Be willing to learn new skills and take on additional responsibilities as needed.
• Maintain a positive and collaborative attitude within the team

Skills & Competencies

Commercial Skills

• Ability to build effective relationships
• Knowledge of IQ-EQ product offering
• Executive Connectivity
• Political Acumen
• Ability to identify and exploit new opportunities

Soft / interpersonal Skills

• Excellent communication skills
• Advanced negotiation skills
• Ability to collaborate with colleagues
• Good planning and organisational skills
• Copes well under pressure and possesses resilience
• Networking skills
• Results driven
• Adaptability and flexibility
• Presentation and negotiation skills
• Creativity and problem solving
• Initiative, drive and enthusiasm

Technical Skills

• Strong budget management and reporting skills
• Financial Acumen – ability to interpret statistics and financial data
• Analytical skills with Strong attention to details
• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Accurate Minutes and Action recording from meetings

Group Skills

• • Integrity and professionalism
  • Compliance and conduct awareness
  • Familiar with Corporate Governance framework

• Conducts safety inspection of the kitchen, public area, guest room, stores and preventive maintenance, breakdown repair and constructive works.
• Proposes and recommends upgrading, improvement work and energy saving projects.
• Ensures efficient engineering operation is being met, and quality standard is maintained.

• You will be empowered to support the Category Management Team in foodpanda’s pandamart Philippines
• The role requires to support the Head of Category Management to drive development, growth & day to day operations for all categories at PandaMart, this will include:
  • Category Development: Be the voice of the consumer, be on top of Industry & Market Knowledge & consumer understanding of what customers buy and why. Develop category assortment in alignment  with consumer needs and PandaMart strategy
  • Range development: Expand categories basis selection requirement.
  • Product Communication Strategy: Create consumer centric catalogue  that helps improve conversion.
  • Category profitability & Growth: Plan & deliver on growth(Volume,  Value) in alignment with Internal Category teams 
• Work with the commercial teams to drive discovery, traffic & conversion
• Ensure active participation in all relevant events across platforms
• Support the Category Managers and work closely with Business and Finance to manage portfolio pricing
• Inventory Management: Work closely with category & sourcing teams to ensure stock availability
• Quality: Own the quality scores (Ratings, reviews & return). Work closely with dark stores to take regular feedback & improve scores
• Other ad-hoc tasks that may be assigned by your supervisor

Assortment

• Responsible for the uniformity of pandamart’s assortment and categorization of products
• Ensure that pandamart’s assortment is healthy by identifying assortment gaps and assisting the commercial team in any assortment related task
• Assist the Shops and pandamart teams in keeping track of the various assortment KPIs and advise the best way to move forward.
• Support the team with a better understanding of the market by providing in-depth assortment analyses of our competitors
• Other ad-hoc tasks related to the assortment of Shops and pandamart

Pricing

• Support the pandamart team in setting and maintaining product prices and margins aligned with the company’s pricing strategy
• Carry out pricing A/B tests to get a better understanding the preferences of our customers
• Give the team a better understanding of the market by providing competitor benchmarks to produce more competitive pricing
• Other ad-hoc tasks related to pandamart and Shops pricing

Responsibilities:

Primary

• Collaborate with process stakeholders to ensure effective and efficient process operations. 
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Able to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc).  

Others:

• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures) 
• Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests, prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

We are looking for a highly motivated Travel and Expense Specialist  to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations. This role reports to the Manager, T&E Service Delivery and will be based at foodpanda’s Service Delivery Centre in Taguig, Philippines.

Responsibilities:

• Perform day to day processing of employee travel and expense reports in a timely manner
• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
• Deliver excellent technical and non-technical support for T&E related processes and system solutions
• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
• Process daily accounting and attendee extracts and upload into partnering systems
• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
• Process travel requests, advance payment requests and expense reports
• Helpdesk/Inquiry Handling
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
• Work with Travel Management Company (TMC) and function as second level escalation point for offline support
• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
• Liaise with internal and/or external auditors to provide documentation as required
• Undertake other duties as assigned by the APAC Travel Management and AP teams

Key Responsibilities:

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration.

Knowledge & Expertise:

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.

Skills:

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.

We’re looking for a highly driven and motivated [job title] to be part of the Order to Cash Centre of Excellence (COE) team, for APAC. The role will be based in the Philippines and will report to O2C COE Lead.

Responsibilities:

• Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment (ROI).
• Execute testing and consult on system and process roll-outs.
• Drive ongoing enhancements and SOP development: Engaging in consultations, ensuring alignment, and conducting UAT (User Acceptance Testing) for new system and process implementations, in close collaboration with business and finance users.
• Create and update current SOPs and DTPs to align processes across FBS markets.
• Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes.
• Exhibit significant influence in advancing billing related projects with centralization efforts across APAC countries, often tasked with ensuring smooth transitions within specified timelines.
• Support the expansion of the Regional O2C team from time to time.
• Additional primary responsibilities include but not limited to:
  • Assisting the SSC Service Delivery Lead in providing training and guidance to fellow team members, ensuring their timely execution of assigned projects while maintaining a focus on deliverables and milestones.
  • Actively participating and making valuable contributions to process standardization and optimization initiatives.
  • Proficiently managing projects, monitoring progress, and delivering updates/reports that analyze finance-specific Key Performance Indicators (KPIs) and metrics.
  • Backup support where needed. 
• Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes.
• Support any new systems, UATs, as well as ensuring proper documentation of guidelines or SOPs.
• Manage any ad-hoc tasks, financial topics and initiatives as required.