The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

Work Location: Manila, PH
Work Arrangement: Hybrid (2x a month)
Work Schedule: 3rd shift 
Specific requirements: Healthcare sourcing background is a MUST
 

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

We are seeking a creative and experienced Social Media Manager (Twitter Specialist) to join our team. The ideal candidate will be responsible for managing our presence on Twitter, driving engagement, growing our follower base, and aligning content with our brand voice and objectives. If you are passionate about social media, thrive on crafting compelling tweets, and have a proven track record in Social Media Management (SMM), we’d love to hear from you!

Responsibilities

• Develop and implement a strategic content plan specifically for Twitter to increase brand visibility and engagement.
• Create, schedule, and publish engaging tweets, threads, and multimedia content that align with the brand voice.
• Monitor Twitter trends, hashtags, and industry news to identify opportunities for timely and relevant posts.
• Engage with followers, respond to comments and messages, and manage interactions to foster a positive online community.
• Analyze performance metrics, such as impressions, engagement rates, and follower growth, to optimize content strategy.
• Collaborate with marketing and creative teams to ensure consistency in messaging across platforms.
• Use tools like Hootsuite, Buffer, or Twitter Analytics for scheduling, reporting, and performance tracking.
• Monitor competitors’ Twitter activity to identify trends and opportunities for improvement.
• Handle crisis management on Twitter by addressing negative feedback or comments professionally and promptly.
• Stay updated on Twitter’s algorithm changes and best practices to maintain high content visibility.

Qualifications

• Proven experience as a Social Media Manager with a focus on Twitter.
• Strong understanding of Twitter's platform, features, and audience dynamics.
• Excellent writing and editing skills with the ability to craft concise and engaging tweets.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Analytical mindset with the ability to interpret Twitter metrics and derive actionable insights.
• Creative thinker who can generate fresh content ideas and adapt quickly to trends.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.

Who are we?    

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one, human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are   

Step into our newly formed mobile squad as a Technical Lead, where you'll be instrumental in bridging the gap between business needs and technical needs. Your expertise will enable you to effectively articulate technical challenges to the team while ensuring clarity around business requirements. Collaborating closely with our mobile engineers, you'll champion best practices that enhance the development process, helping us to deliver a seamless user experience within the Humanforce Work application.

What you will do   

• Craft, create, and deploy robust and scalable software solutions utilizing .NET, Node.js (TypeScript), and AWS technologies like Lambda, API Gateway, DynamoDB, SNS, and Cognito. You will work to enhance our leading product suite, including features for worker scheduling, time and attendance, leave management, payroll, and messaging and notification services.

• Support and guide junior team members, helping to develop their technical skills and professional growth.
• Work closely with product teams to fine-tune and develop exciting new features, ensuring they are primed for implementation by the team.
• Champion the integration of automated testing while prioritizing quality throughout the entire development lifecycle.
• Provide thoughtful technical leadership, sharing well-founded opinions and insights while fostering a collaborative and humble environment.
• Keep abreast of emerging technologies and trends, especially in the realm of mobile application development.
• Dedicate time to your own professional development, focusing on your continuous growth and learning.

What you’ll need   

• Bring 5-7 years of software engineering experience to the table, with a strong preference for those with tech lead experience.
• Demonstrate your expertise in delivering robust software solutions leveraging technologies like .NET and Node.js (TypeScript).
• Have hands-on experience with a suite of AWS technologies including Lambda, DynamoDB, and API Gateway.
• Have experience working with Microsoft SQL Server and Entity Framework.
• Exhibit a solid track record of collaborating effectively with product teams to identify and develop innovative features while communicating seamlessly with both technical and non-technical stakeholders.
• Possess a solid understanding of agile methodologies along with experience leading agile ceremonies.
• Showcase excellent mentoring and leadership abilities, demonstrating the capacity to guide and uplift your teammates.
• Display a strong commitment to software excellence and possess expertise in deploying automated testing approaches.
• Exhibit exceptional communication skills and the ability to motivate and inspire your team towards achieving engineering excellence.

Some ‘nice to haves’

• Familiarity with CI/CD pipelines and tools like GitHub actions, TeamCity and Octopus deploy. 

• Experience with monitoring and logging solutions for distributed systems. 

• Familiarity with native mobile application development including Kotlin and/or Swift, or a willingness to learn and expand skills in this area.  

• Experience in diagnosing and optimising performance bottlenecks. 

Our values  

• We are bold   

• We are all in   

• We are customer obsessed    

• We do what we say    

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

 Benefits   

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1 learning    

• Paid time off and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)    

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant 

Who are we?

ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise their care delivery through scheduling, invoicing, time and attendance. Our mission is to empower care providers to deliver exceptional care while growing their businesses with ease.

Duties and Responsibilities

We are seeking an experienced Data Analyst and Report Writer to drive data-driven decision-making across our business. Reporting to the Operations and Product Management teams, you will play a pivotal role in consolidating and analysing data from various platforms and creating insightful reports that inform strategic decisions.

As a Data Analyst and Report Writer, you will:

• Consolidate data from multiple systems, including HubSpot, ChurnZero, ChartMogul, SQL databases, and other tools, to provide a unified view of sales, operation, customer success and insights into our product.
• Design, build, and maintain detailed reports and dashboards for stakeholders across marketing, sales, customer success, and product teams.
• Analyse trends and generate actionable insights to improve business outcomes.
• Collaborate with internal teams to identify reporting needs and deliver solutions that align with organisational goals.
• Ensure data accuracy, integrity, and timely delivery of all reports.
• Continuously innovate and improve data processes, leveraging the latest tools and techniques.

Qualifications

We’re looking for a candidate with:

• Experience - At minimum 2-3 years in a data analysis or reporting role, ideally in a SaaS or B2B environment.
• Technical Skills
• Proficiency in HubSpot, ChurnZero, ChartMogul, AWS.
• Strong SQL skills and experience working with databases.
• Familiarity with reporting tools such as Tableau, Power BI, or similar platforms.
• Communication - Excellent ability to present data and insights in a clear, concise, and impactful manner

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

Responsibilities & Duties:

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

The role will be responsible for the technical support of the project controls function on projects and proposals, delivering output by following defined procedures and processes, focused on repeated tasks. The Project Controls function provides the support, tools and systems experience necessary to manage effectively and proactively, control and report on cost and schedule for concurrent projects throughout the organization.

• Supports PM and project teams on more simple, lower risk projects.
• Learn and use company’s Project Management platform, job cost reporting and financial system.
• Contributes by working on projects of limited complexity/within accounts in a technician or administrative capacity.
• Under direct supervision, follows written instructions and established procedures to accomplish assigned and standardized tasks. 
• Applies basic skills in procedures, techniques, tools, materials, and/or equipment appropriate to area of specialization. 
• Resolves routine questions and problems and refers more complex issues to higher levels.
• Performance commitment process and begins updates to commitment log for purchase orders and subcontracts.
• Ensures changes to document in a timely fashion to meet set deadlines.
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Follows standardized procedures but may have to use discretion to complete project.
• Ensures document tracking and production system is maintained.
• Prepares and maintains a document control system for all forms of documentation.
• Makes copies of drawing for production and other company employees.
• Assures that all completed documents have been signed-off by the appropriate personnel.
• Distributes copies of documents to the appropriate personnel.
• Implements and follows company quality assurance program procedures.
• Develops fundamental knowledge in planning and scheduling concepts and principles including effects on financial performance.
• Familiarize basic scheduling and cost baseline fundamentals, concepts and principles
• Develops familiarity with data sources for schedule development.
• Perform assigned tasks in compliance with service level agreement, process, policies, and procedures.
• Work with the Team Lead and/or senior members of the team to address issues
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Escalate issues and concerns to the Team Lead/Supervisor for timely resolution

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

• Acting as a business partner providing business solutions through expertise to all other business functions ensuring compliance to any legal and regulations. 
• Leading a team of legal, compliance and government affairs professionals 
• Collaborate with Regional and Global legal team members of Delivery Hero ensuring alignment with over-all Group’s Legal and compliance standards.
• Developing legal frameworks and processes that champion legal and regulatory compliance
• Provide advice on various topics regarding law and regulation.
• Provide legal advice on various topics such as general corporate law, foreign business law, consumer protection law and labor law.
• Develop and own legal strategy that aligns to foodpanda’s strategic objectives in alignment with Regional and Central legal teams.
• Regulatory Compliance and Governance: Develop, maintain and implement the Country compliance, including formulating compliance policies and procedures, regulatory documentations, and maintaining compliance registers
• Work closely with the internal team to ensure enhancements in compliance processes are adhered to and play a driving role to implement system changes.
• Assist in conducting compliance risk assessments and develop plans to address regulatory gaps and drive remediation efforts and ensure implementation of proposed resolutions and actions.
• Create a compliance culture and awareness in the operations, and provide compliance training and education to staff on a periodic basis
• Support Government Affairs: Support in Developing public policy strategies and positions for including the creation of materials supporting advocacy on those positions in collaboration with the local and regional team.
• Support in identifying, assessing, and addressing regulatory challenges to business objectives in key regulated industries as well as the public sector market in partnership with and public policy colleagues.

Trainees will be introduced to various aspects of e-commerce operations, including platform
management, product listing updates, campaign monitoring, and performance analysis. The key areas of focus are:
1. Platform Performance Monitoring:
o Track and analyze key performance indicators (KPIs) such as traffic, conversion
rates, and sales across e-commerce platforms
o Generate daily or weekly reports on platform performance
2. Product List Updates:
o Regularly update and maintain product offerings on all e-commerce platforms
o Ensure accurate product information, pricing, and availability
3. E-commerce Campaign Management:
o Assist the E-commerce Account Manager in planning, coordinating, and
executing platform campaigns and promotional activities
o Track the performance of ongoing campaigns and provide insights for
improvement
4. E-commerce Analytics:
o Analyze platform data using tools such as Google Analytics or built-in platform
analytics
o Provide actionable insights based on data trends to optimize listings and
improve sales performance
5. Customer Engagement:
o Assist in responding to customer inquiries and resolving issues through the e-
commerce platforms
o Ensure a smooth and efficient customer experience across all digital touchpoints

DUTIES AND RESPONSIBILITIES:

• Monitor payroll, receivables, payables, cash receipts, cash disbursements, and general ledger functions.
• Monitor and follow up on receivables that have been outstanding for an unusually long period of time.
• Produce monthly financial statements including balance sheets, profit/loss statements, and accumulative general ledger using a computer-based accounting system.
• Ensure that all general ledger accounts are reconciled to subsidiary records on a monthly basis.
• Prepare monthly closing general ledger entries.
• Review reconciliations to ensure that they are prepared properly and follow up on any unusual items.
• Performed bank reconciliation and prepare related journal entries.
• Actively participate in special projects as assigned or through an individual initiative that meets the needs of customers to enhance efficiency and streamline department processes and procedures.
• Perform other duties as assigned by the Immediate Superior.

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

The IT and Financial Operations Auditor role is part of the Audit Services Group (ASG) which evaluates the adequacy and effectiveness of AECOM’s systems of internal controls that guide company activities toward accomplishing key business objectives. This role is primarily responsible for executing ASG’s information technology and financial operations compliance, and advisory and assurance projects globally. This role will be based in Manila, Philippines.

Responsibilities & Duties

• Participate in planning, scoping, and execution of risk-based IT and Financial Operations assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards.
• Perform test of design and operating effectiveness of IT and FinOps controls.
• Effectively communicate audit results to management.
• Identify opportunities for enhancing the efficiency and effectiveness of IT, financial, operational, and compliance processes and controls.
• Work with stakeholders to develop action plans that address root cause of findings.
• Demonstrate up-to-date knowledge in IT and apply this to the development, execution, and improvement of audit programs and recommendations.
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.
• Provide advisory services on moderately complex audit, accounting, and system issues as assigned.
• Contribute to and participate in various department initiatives to share real-time information, establish best practices, identify emerging risks, and refine processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and provide key updates to Project Lead and Manager

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Creates & Maintains customer Extranet accounts suing B2B Portal
• Creates, maintains & supports Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Reviews queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensures all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Ensure all processes are followed and all incidents are reported accordingly
• Ensure participation in CIP and Leadership Training Programs as required
• Additional tasks and responsibilities as directed by Senior Management

The IT Project Manager facilitates seamless information exchange and bridges the gap between local and global operations covering both local operations in ANZ and global interactions with the Group. This role ensures the effective management of ANZ IT and digital projects, budgets, financial forecasting, and the application of Agile and Waterfall methodologies to align project execution with business goals. Additional responsibilities include IT assets management, continuous service improvement and monthly reporting.

Role purpose:

1. Agile & Waterfall Methodologies: Implementing and managing projects using both Agile and Waterfall methodologies, tailoring the approach to best fit the project's needs.
2. Project Management: Coordinating all aspects of project management, including planning, execution, Risk & issues management, dependencies, ensuring all project phases are executed efficiently and effectively and initiation to closure
3. Planning & Forecasting: Developing comprehensive project plans, and forecasts, aligning them with organisational goals and ensuring their successful execution.
4. Financial Forecasting: Predicting future financial trends, preparing financial forecasts, and providing insights to support decision-making processes.
5. Budget Management: Overseeing project budgets, ensuring financial resources are allocated effectively, and managing expenditures to stay within budgetary constraints.
6. Asset Management: Managing IT assets, including hardware and software, ensuring they are utilized effectively, maintained properly, and tracked accurately.

• Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.
• Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.
• Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.
• Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.
• Maintain network documentation, including network diagrams, IP address lists, and configuration logs.
• Assist in testing and deploying new network solutions, hardware, and software.
• Respond to and resolve network service requests in a timely and efficient manner.
• Assist with network monitoring using tools to ensure performance and reliability.
• Provide end-user support for network connectivity issues and assist with basic troubleshooting.
• Perform software/firmware updates on network devices under the guidance of senior engineers.
• Follow standard operating procedures for network security, including VPN setup and password management.

• Bachelor's degree in computer science or engineering or any IT related courses
• Minimum 1 to 2 years of experience with Network and Security
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities. 
• Ability to resolve technical problems and innovate more efficient use of IT resources. 
• Knowledge of AS400 is preferred. 
• With CCNA certification is a plus
• Can work a hybrid setup at Makati

Please note that this is for internal recruiting only. External applications for this role will not be processed.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Job Description:

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency.
• Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

Qualifications:

• Exceptional leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Excellent verbal and written communication skills, including the ability to explain and “sell” the project goals and objectives to the business, as well as technical leadership.
• Strong business acumen, especially in banking business. Familiarity with industry trends and innovation related to banking.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, strategic planning and execution skills.
• Ability to develop programs and deliver them with financial and resource constraints.
• Knowledge of project planning tools.
• Deep understanding of:
• Current and emerging technologies.
• How other organizations are employing current and emerging technologies to drive digital business.
• How other organizations can use current and emerging technologies to drive digital business.

A must:

• 6+ years extensive experience in project management
• 6+ years extensive experience in IT
• strong in: software development life cycle, decision making, communication, cross-functional teams, leadership

Bonus points:

• Certifications (pmp, psm, csm, etc.)
• Experience in banks
• Can work fully ONSITE (Ortigas)

We are looking for a candidate with phone experience in sales, who is fluent in both spoken and written English. This is a remote job position with a call center feel, so if you are dependable with an excellent work ethic, and a distraction-free workspace, you can work from the comfort of your own home.

This role begins as a seasonal position (Jan - Sept), but with strong potential to turn into a long-term position based upon performance. We also have an all-inclusive form of training available to get you started, and continuous training updates throughout the season to ensure you have all the tools you need to succeed while handling calls.

Responsibilities:

o Inbound and outbound calls (warm calls).

o In this position, you will be taking around 200 calls a week. Most sales are completed in calls that last 6 to 15 minutes.

o Our hours of operation are 7a-12a CST M-F, and 8a-10p CST Sat-Sun. We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.

o You will explain who we are (a lawn care services platform), what we do (match lawn care professionals with homeowners), provide job estimates, and successfully book and upsell customers for recurring services.

o You should have an understanding of how to connect with a US based customer and close a sale over the phone. Overcoming objections and upselling skills are a must.

What are we looking for:

o Ability to establish rapport with customers

o Ability to provide superior service to every customer by utilizing all available tools and resources

o Ability to sell and close deals over the phone

o Ability to crush defined sales targets and agent metrics

o Adaptable to change

o Empathy to customers

o Ability to adhere to a schedule

o High productivity at defined proficiency levels

o Willingness to receive and act on feedback from the leadership team

• At least a high school graduate
• EXCELLENT written and verbal English skills
• Experience of at 2 years in the BPO industry is preferred
• Prior experience using CRM and VoIP software is a plus
• Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system.
• Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
• Preferred ISP/Internet providers are PLDT (#1) or Converge (#2)
• Back up power and internet supplies to ensure you are able to complete your full shift
• Willing to work US hours and weekends; and amenable to working in rotating shifts
  
  

• Compensation
  
• Base Pay: $5/hour
• Performance-Based Commission: Earn an additional $1 to $4 per hour, based on your sales success.
• Total Potential Pay: $6 to $9/hour with consistent performance.

• You will identify the best experts among freelancers and development companies for our internal and external customers
• Your responsibilities include the acquisition and support of customers in the field of digital solutions
• You will be in charge of the process from the first contact with the customer to coordination, offer calculations and the creation and finalization of offers, including the creation, maintenance and management of leads and opps, both for freelancers and customers.
• Review of requirements and general conditions for the legally compliant use of freelancers in customer projects
• Active sourcing of freelancers - advertising of projects on online platforms, direct contact with freelancers as well as pre-selection and profile creation
• First point of contact for freelancers and clients for all administrative issues during the entire duration of the project
• Project creation, maintenance and management in various software tools as well as budget monitoring, invoicing and auditing
• Structuring, standardization and optimization of existing workflows as well as constant exchange with the development team for digital/automated implementation on the LegendsLab platform.
• Interact with marketing to attract talents and customers

• Support all commercial tasks in the areas of sales, project and cost center.
• Responsible for the commercial planning of projects in various tools.
• Support controlling on project, program and cost center level and monitor project budgets, check incoming invoices and prepare outgoing invoices.
• Support the preparation of offers, documentation, preparation and follow-up of customer meetings.
• Act as contact person for freelancers and service providers for questions regarding invoices, orders and budgets before and during the entire project.
• Support in marketing activities such as social media posts and reach-out to potential partner through emails, Linkedin, …
• Support the global team in various day-to-day tasks
• Create reimbursement claims for travel expenses

• Responsible for the timely and accurate filing and payment of national taxes (e.g., income tax, value added tax, withholding taxes, among others)
• Facilitate and assist in the external and internal tax audits
• Address and manage tax notices and assessments, including coordination with examiners, review of document and schedules prepared by the team, and the check of the propriety of the assessment findings
• Prepare and update tax filing calendars for all the stakeholders across the company
• Assist in the preparation of Transfer Pricing Documentations (if necessary)
• Keep abreast of appropriate tax regulatory changes impacting assigned entities and translate changes into the processes and systems to ensure compliance
• Ensure final returns, working files and other related documents are stored on GDRIVE and determine if there are documents required by country law to be archived physically or electronically.
• Address the issues noted during day-to-day activities and review recommended solutions
• Help in training the different stakeholders in enhancing their tax awareness and consciousness towards the company’s compliance with national tax laws
• Perform other tasks assigned by the Finance Director and/or Group Tax

Garrets International-Manila is looking for a Service Delivery Team Leader who will be responsible for the day-to-day supervision of the Vessel Account Managers and Stock Analysts within their respective Service Delivery Teams to ensure that all internal and external KPIs are met. Working closely with the Operations Manager and Stock Analyst Manager to ensure issues are resolved as they arrive. Supporting their respective team on the development plan, appraisal, and follow-up on goals. Attending customer meetings when required.

What you'll be doing:

• Responsible for meeting our high standard of Service, while delivering on Victualling Rates on their respective fleets
• Day-to-day management of VAM and SAT
• Facilitating Monthly Unified VR action plans on the fleet level
• Review of KPI actuals versus target and deriving performance improvement opportunities
• Analysis of Management Information to manage performance, identify trends, and tackle any deteriorating metrics
• Continuously develops, reviews, and implements Standard Operating Procedures to maintain operational efficiency and effectiveness – applying Business Process Management guidelines and recommendations.
• Motivates the team to provide excellent service and achieve business results by coaching and managing their performance
• Delivering key initiatives as directed
• Providing support and constructive challenge to VAM and SAT to support their development
• Act as a champion of the customer experience
• Set an example to the team of the ‘Right First Time’ ethos
• Dealing with escalations from customers or other departments

What we're looking for:

• Strong proven leadership, problem-solving, communication, and interpersonal skills
• Self-motivated, service-oriented, and result-oriented, able to work under pressure
• Able to cope in a fast-paced and dynamic environment and with different cultural backgrounds
• Capability of working effectively with stakeholders across the organization  
• Experience in supporting and driving change
• Fluent in English, spoken and written
• MS office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: On-site

Position Overview:
We are seeking a detail-oriented and experienced Healthcare Office Worker to join our team remotely. The ideal candidate will have a background in office administration, preferably within a healthcare setting, and the ability to effectively summarize documents and perform administrative tasks. Strong organizational and communication skills are essential to ensure the efficient handling of healthcare-related tasks.

Key Responsibilities:

• Review, analyze, and summarize medical and administrative documents for easy reference.
• Perform general administrative tasks, such as scheduling, data entry, and managing correspondence.
• Assist in organizing and maintaining digital healthcare records and documentation.
• Communicate with team members and clients to ensure timely task completion.
• Prepare reports and presentations based on summarized information.
• Maintain strict confidentiality in handling sensitive healthcare data.
• Use office software tools (e.g., Microsoft Office Suite, Google Workspace) efficiently.
• Coordinate with other departments to support operational needs.

Working Conditions:

• Remote work arrangement with a flexible schedule.
• Must have a reliable internet connection and a dedicated workspace.

Preferred Experience:

• Experience in healthcare administration or a similar role.
• Knowledge of HIPAA compliance and confidentiality standards.

Qualifications:

• Proven experience in an office or administrative role, preferably in a healthcare setting.
• Strong skills in document review, analysis, and summarization.
• Proficiency in using office and communication tools (e.g., email platforms, virtual meeting tools).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with medical terminology is a plus but not required.

Our team is looking for an Outbound Sales Representative and this could be you! Apply now and start your career journey with us!

Responsibilities:

• Conduct outbound emails and calls to engage dentists and generate interest in our products.
• Provide additional collateral and information to prospects to facilitate decision-making.
• Proactively follow up with leads after sending collateral to secure sales call appointments.
• Schedule and coordinate handoffs to the client’s Sales Representatives, ensuring seamless transitions.
• Maintain accurate and up-to-date records of leads, calls, and follow-ups using CRM tools or spreadsheets.
• Meet or exceed key performance indicators (KPIs), including call volume, email engagement, and appointment setting targets.
• Collaborate with the sales and marketing teams to refine messaging and outreach strategies.

• Proven experience in outbound calling, preferably in a sales or business development capacity.
• Excellent verbal and written communication skills, with the ability to engage and persuade.
• Familiarity with lead management tools such as Excel or CRM platforms (Salesforce, HubSpot, etc.).
• Aggressive and self-driven attitude with a focus on achieving results.
• Preferred but not mandatory: experience in outbound sales for medical devices or dental-related products.