The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

The Technical Designer will create and implement complex technical and/or system design elements to assist in the creation of the game. Acting as a technical reference for team members, they will serve as a bridge between the tech and design teams and provide support whenever necessary.

Responsibilities

• Create and implement the technical elements of a game feature in with technical directors, programmers, and colleagues from other job families.
• Contribute to data optimization and validation by ensuring that colleagues comply with the technical standards and keep within budget constraints.
• Act as a technical expert on a specific topic and oversee tools and documentation, provide technical assistance, and define and promote best practices.
• Take part in advanced data debugging throughout production.
• Periodically provide feedback to design technical directors, including solutions to technical issues and suggestions to improve tools and methods, bugs, etc.
• Help test new features and tools before they are deployed to the rest of the team.
• Carry out production tasks supporting the game or level design and rapid prototype the gameplay features according to the design standards.
• Design and implement more complex, abstract, technically challenging, or game-wide design elements in the game.

A VFX Artist is responsible for creating a wide range of high-quality visual effects aligned with the game’s artistic vision and utilizing the technical possibilities of the game engine. The VFX Artist works collaboratively with game designers and artists to support gameplay and game environments with special effects including particle effects, dynamic simulations, and shader effects.

The main and routine tasks of the VFX Artist are to:

• Understand the overall art direction and creative vision to prioritize visual effects;
• Create environmental, gameplay, and cinematic effects;
• Work within technical constraints to ensure that effects are functional;
• Participate in the integration of your VFX into the game engine.
• Collaborate with other game developers in other job disciplines such as Production, Engineering, Art, Lighting, and others.
• Contribute to the improvement of the overall game by providing feedback to the team and use their feedback to iterate on the lighting set up.
• Stay up to date on current trends, best practices, and latest technologies in your field of expertise
• Document and share VFX knowledge and best practices.

A Lighting Artist plays a key role in crafting visually stunning environments by designing and implementing lighting that enhances mood, storytelling, and gameplay. It is a collaboration with the Lead Artist, Environment Art, Level Design, and VFX team in order to implement atmospheres and lead the player’s attention based on the artistic direction, gameplay design, technological limitations and production deadlines.

The main and routine tasks of the Lighting Artist are to:

• Design and implement lighting setups for game environments, characters, and cinematics to enhance visual quality and mood
• Collaborate with Art directors, Level designers and Level artists to achieve the desired artistic vision while maintaining gameplay clarity
• Ensure consistency in lighting across scenes and levels, adhering to the artistic and technical standards of the project
• Optimize lighting for performance across various platforms, ensuring minimal impact on frame rates and memory usage
• Work with shaders and post-processing effects (e.g., color grading, bloom, shadows) to enhance the overall visual Ambiance / Aesthetic
• Troubleshoot and resolve technical issues related to lighting systems in collaboration with technical artists and other related teams
• Contribute to the development of tools and workflows to improve lighting efficiency and flexibility
• Stay up-to-date with industry trends, tools, and techniques related to lighting in games

A Level Designer creates the game world and defines the moment-to-moment gameplay experiences with the game’s mechanics and systems. With a player-oriented mindset, you will take levels from concept to fully playable prototypes, and further work with other disciplines to deliver fully realized, narrative experiences to a AAA standard.

The main and routine tasks of the Level Designer are to:

• Conceptualize and prototype the layout of 3D game environments and player goals and activities
• Build 3D game worlds by placing interactive elements in the game world to create variety, distribution, and progression of player activity using iterative design methods
• Work with our Scriptwriters, Cinematic Designers, and realization teams to create original, memorable, and compelling narrative content for our games.
• Communicate designs to the team through presentations and documents
• Collaborate with Directors and Leads to bring on their high-level creative vision of our game worlds to life
• Collaborate with other game developers in other job disciplines such as Production, Engineering, Art, Lighting, Animation, Narrative, and others – adapting to technical constraints while bringing game environments from concept to shippable quality
• Contribute to the improvement of the overall game by providing feedback to the team and use their feedback to iterate on your designs.
• Stay up to date on current trends, best practices, and latest technologies in your field of expertise
• Share knowledge and mentor junior team member

• Process monthly warranty claims, including encoding, checking, and payment to the ASC/ASD
• Monitor original invoices and follow-up monthly reports from the ASC/ASD
• Update the ASA and KUM dashboard
• Reach out to survey detractors to understand the specific reasons they encountered issues
• Other task that maybe assign from time to time.

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader.    

Work Location: Manila, PH
Work Arrangement: Hybrid, 3x in a week in BGC (client's office)
Work Schedule: Morning, 8-5pm, 9-6pm (flexible)
Specific requirements: Healthcare background is a huge plus, end-to-end recruitment exp.
 

Responsibilities:   

• Finding Candidates:  - Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.
• Engaging Candidates: - Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.
• Assessing Candidates: - Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).
• Influencing the Hire: - Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.
• Service Excellence: - Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

We are seeking a new 3D Designer to work closely with the interior design and 3D visualization teams in the preparation of 3D renderings and animations.

In brief

• You will be creating 3D models from architectural plans, rough sketches or real – life objects using special rendering software.
• You will apply textures and providing appropriate lighting techniques to the models.
• You will work with designers to understand the design intent to create 3D visuals for a range of interior projects.
• You will work on production of quality imagery including post-production work.
• You will ensure the provision of the highest possible quality information, within the predetermined time frame for each assignment.
• You will perform any additional responsibilities as may be requested or assigned from time to time.

• You are an 3D designer with a minimum of 5 - 8 years of relevant experience of interior projects.
• You have advanced knowledge of 3D-StudioMax, V-Ray and Adobe Creative Suite.
• You should be able to produce results in a fast paced environment.
• You have experience in the production of quality imagery including lighting, texturing and post-production work
• You should have good understanding of technical drawings for Interior Design.
• You are a team player with a positive attitude to go the extra mile
• You will subscribe to the company core values of Teamwork, Integrity and Excellence.

For more details please visit our website: https://www.spacematrix.com/en

About First Circle

Founded in 2016, First Circle provides innovative SME financing solutions and is at the forefront of building smart banking systems for businesses in the Philippines. As a trusted partner of the Philippine government and the Department of Trade and Industry (DTI), we are pioneers in providing data to the Credit Information Corporation (CIC) and the first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. Our leadership team, with backgrounds from Morgan Stanley and Bridgewater Associates, is dedicated to transforming the financial services landscape in the region.

We are seeking a dynamic Field Representative to join our Product Operations team. This hybrid role combines the responsibilities of a liaison officer and a sales development representative, ensuring robust client engagement beyond our offices. The Field Representative will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• You will personally deliver the physical demand letters to First Circle’s overdue customer on a daily basis.
• You will collect post-dated cheques on behalf of First Circle’s sales and operations teams on a daily basis.
• You will identify and engage potential clients through targeted prospecting efforts by delivering First Circle’s intent letters on a daily basis.
• You will serve as the primary point of contact between internal teams and external stakeholders, fostering strong client relationships.
• Accurately document meetings and correspondence while delivering timely reports to relevant teams.
• Address client concerns with effective and efficient solutions, ensuring a seamless customer experience.

• Essential: Bachelor's degree in any field.
• Willingness to work outside of Metro Manila
• Self-motivated: Insists on excellence, and driven to constantly improve.
• Collaborative and able to thrive in team-oriented environments.
• Quick Learner; Able to adapt to and internalize new processes rapidly.
• Demonstrates efficiency and accuracy in resolving challenges.
• Highly organized, detail-oriented, and dependable.
• Proactive: Displays initiative and independence in task execution.

This role is ideal for individuals with a "get-amongst-it" mindset and a passion for driving results in a fast-paced environment.

• PHP 20k-25k per month depending on experience level, plus bonus incentives for strong performance.
• Additional benefits, including HMO coverage from day one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

Octal Philippines Inc. is on the lookout for an innovative AI Developer to join our team. In this role, you will be responsible for designing and implementing advanced AI solutions that enhance our products and services. You will work closely with data scientists and other developers to create machine learning models, develop algorithms, and integrate AI functionalities into existing applications. This is a fantastic opportunity to be at the forefront of technology, solving real-world problems using artificial intelligence.

• Bachelor's degree in Computer Science, Data Science, or a related field
• 2+ years of experience in AI and machine learning developme
• Implement machine learning pipelines, from data preparation to model deployment.
• Optimize AI models for performance and scalability in real-world applications.
• Conduct research to remain at the forefront of AI technologies and methodologies.
• Analyze and process large datasets to extract meaningful insights.
• Design experiments to evaluate the effectiveness and accuracy of AI solutions.
• Document AI processes and provide technical guidance to team members.

Gov't Mandatory.

Others will be discuss

• Assists the marketing department with administrative tasks.
• Manages and maintains marketing databases
• Assists in creating marketing content, including social media posts and promotional materials.
• Monitors and manages social media accounts, including posting content and engaging with followers.
• Work with graphic artist and brand managers to create engaging visuals and copy.
• Studies website and social media metrics and writes analytics reports.
• Conducts market research and competitive intelligence.
• Helps plan and execute marketing campaigns, digital ads, events, and sales.
• Collaborates with other departments as needed

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

Responsibilities & Duties

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

AECOM is seeking for R2A Specialist - General Accounting to be based in Manila, Philippines

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.

• Perform and review Zerorized AP entries to create vouchers for project codes.

• Create and review accruals and prepayments schedule.

• Review system generated reports to support the month end activities.

• Analyzes reports for trends, variances, and movements

• Conduct data gathering and investigation about financial transactions affecting the general ledger

• Provide information and supporting documentation required by audit queries

• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.

• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.

• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

• Participate in audit-related activities.

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Position Type :

Type Of Hire :

Education Desired :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The role of an Impex Team in the supply chain is crucial to the procurement and logistics operations of a company. This position is responsible for ensuring the smooth flow of goods across international borders. 

The individual in this role must be dynamic and possess a deep understanding of international trade regulations, logistics, and various business processes. Their work ensures that goods are transported efficiently and in compliance with legal and regulatory requirements, thereby supporting the company's global business goals and objectives

The role will be supporting the day-to-day payroll services for the assigned region (US) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities. 

Duties and Responsibilities

• Perform simple to complicated payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Maintain payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Analyze and escalate (if needed), any identified issues and concerns to the Team Lead for timely resolution.
• Perform simple to complicated tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on data gathering assigned SOX audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.
• Assist with the induction of new staff including detailed briefing on payroll forms and processes.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Provide accurate and timely payroll information and reports to stakeholders as needed
• Monitor and respond to Employee Centre  support simple to complicated requests related to pertains to Payroll Services

Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!

The Role

As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Experience in the insurance, property management or financial industry is required

Position Overview:

A Sales Development Representative (SDR) plays a crucial role in generating and qualifying leads, nurturing relationships, and contributing to the overall sales pipeline. They are responsible for identifying potential customers, initiating contact, and guiding prospects through the early stages of the sales process.

As a SDR, you will play a critical role in driving revenue growth by identifying and engaging potential customers. Your ability to effectively qualify leads and lay the groundwork for successful sales interactions is essential for the success of the sales team and the organization as a whole.

Responsibilities:

• Lead Generation:
• Research and identify potential leads through various channels such as cold calling, email campaigns, social media, and inbound and outbound inquiries.
• Create and maintain a database of prospective customers.
• Collaborate with marketing to drive lead generation initiatives.

• Prospecting and Outreach:
• Initiate contact with leads through outbound calls, emails, and social networking platforms.
• Contact potential commercial clients based on a predetermined and identified internal list.
• Qualify leads by assessing their needs, budget, timeline, and decision-making process.
• Schedule appointments or product demonstrations for the sales team.

• Relationship Building:
• Build rapport with leads and nurture relationships through ongoing communication.
• Understand the prospect's pain points and challenges to effectively position the company's products or services as solutions.
• Deliver compelling presentations to showcase the value of Indinero’s products and services.

• Sales Support:
• Provide information and answer inquiries about the company's offerings.
• Collaborate and support internal teams to tailor solutions according to client requirements and ensure smooth service delivery.
• Participate in ongoing internal sales team meetings.

• Data Management:
• Maintain accurate and up-to-date records of lead interactions and progress in the CRM system (HubSpot).

• Sales Metrics:
• Meet or exceed key performance indicators (KPIs) such as call quotas, conversion rates, and lead quality.

• Training and Self-Improvement:
• Stay up-to-date with industry trends, product knowledge, and sales techniques.
• Continuously refine and improve sales strategies and communication skills.

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in sales in an accounting company is an advantage.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to build rapport quickly.
• Persistence, resilience, and a positive attitude.
• Goal-oriented with a focus on achieving targets.
• Proficiency in using HubSpot and other sales tools.
• Basic understanding of the product or service being sold.
• Willingness to work independently and as part of a team.
• Adaptability and the ability to thrive in a fast-paced environment.

• Work from Home
• Equipment provided
• Retirement Benefits
• HMO
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.  The post will be assigned to triage of support cases for local and global clients.

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, ensuring problem resolution, system access, and optimal system performance.
• Triage all cases that are raised with product support in a timely manner, achieving a first contact resolution where possible or routing the case accordingly.
• Act with integrity throughout all internal and external communications
• Coordinate closely with the wider Global support team in a collaborative manner.
• Ensure that a great attention to detail is apparent on all support cases handled
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line when required.
• Participate in regular team meetings, bringing observations of potential trends and issues to light
• Support other strategic initiatives as needed.
• Proactively support the Turnitin product line via primarily email, (sometimes phone), ensuring problem resolution, system access, and optimal system performance.
• Triage all cases that are raised with product support in a timely manner, achieving a first contact resolution where possible or routing the case accordingly.
• Act with integrity throughout all internal and external communications
• Coordinate closely with the wider Global support team in a collaborative manner.
• Ensure that a great attention to detail is apparent on all support cases handled
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line when required.
• Participate in regular team meetings, bringing observations of potential trends and issues to light
• Support other strategic initiatives as needed.

We are currently looking for a new Social Media and Communications Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram, alongside the editing and distribution of press releases.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

In addition, you will be in charge of editing, managing, and distributing press releases across the various regions in which Lever operates. It will also occasionally entail writing press releases and other long-form content.

This role will be based in the Philippines and will be full-time.

Technical support:

• Demonstration (individual or group) on yeast and baking Ingredients from Lesaffre range (dry, fresh and frozen yeast, bread improvers, sourdough etc.) in Baking Center (internal or at our partners’ premises) as well as at our client’s facilities (craft, instore bakeries and industrial bakeries)
• Technical Assistance to industrial and craft bakeries (process and recipe improvements, trouble shooting on a diversity of bakery applications, assistance for claims processing in collaboration with our clients and our quality department).
• Conduct training and workshop (bakers, distributors and Lesaffre employees)
• Collection and reporting of technical information from markets (products positioning, competitors, trends and changing customer needs).

Product development:

• Identifying customer needs and competitors’ positioning.
• Provide technical data and info from market to run analyses and development in Lesaffre (new products, testing, atypical products)
• Collaboration with Laboratory & formulators to support dev.elopment of new yeasts and ingredients solutions (for the market or tailor-made solutions). Involvement on the optimization of their implementation (usage, presentation)
• Product validation (evaluation of performance and perception users) prior to market launch
• Contribute to marketing documentation, support to marketing department to build argumentation of products range