This role is responsible for providing routine transactional support on HR Contact Center services and processes to ensure accurate processing of basic employee requests regarding the HR system via tickets in compliance with internal and external regulations, service level agreements, processes, and procedures.

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies to resolve HR systems-related tickets
• Process assigned bulk requests.
• Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.
• Ensures all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Perform multiple routine/ad hoc tasks in compliance with service level agreements, processes, policies, and procedures.
• Provide input to the completion of incident reports
• Able to process straightforward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. 
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on the CI project team to optimize processes.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring the Service Level Agreements are met

Shift: Mid Shift

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

Apply now and be part of our Global Strategic team! Our team is looking for an Admin Assistant and this could be you!

Job Responsibilities

• Provide general administrative support.
• Maintain and monitor an inventory of items, including but not limited to supplies, equipment, and furniture, under the guidance of an immediate superior.
• Observing cleanliness in private and public office areas in coordination with the office maintenance team.
• Handle vendor and supplier communications. Sourcing of items and creating purchase requisitions included.
• Perform other tasks assigned by the immediate superior.

• Completed at least two (2) years in college or must possess a vocational/short course certificate.
• Must be able to communicate in English fluently (both oral and written).
• Well-organized and a self-starter.
• Excellent interpersonal skills.
• Ability to multitask and prioritize daily workload.
• Related experience is a plus but not required.
• Fresh Graduates are welcome to apply.

Location: Lower Ground floor, Paragon Plaza, 162 Epifanio Delos Santos Ave. Reliance St. Mandaluyong City (Near MRT Boni Station, beside Ricoa and across VRP Medical Center).

To know more about us, you may visit Global Strategic Recruitment Facebook page or you may visit our website at www.GlobalStrategic.com

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Manila.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.
  

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.
  

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

Shift: Mid Shift

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

Shift: Night Shift

Arch Insurance Solutions, a business unit of Arch Capital Group, is searching for a Claims Administrator to support its rapidly growing travel insurance business.  The Claims Administrator is the primary point of contact for Arch’s travel insurance customers during the claim process.  Once a claim is submitted, the Claims Administrator reviews the claim, works with the claimant to make sure all necessary documents have been provided and prepares the claim for adjudication by a Claims Examiner.

Based in Hunt Valley, Maryland, Arch Insurance Solutions provides insurance products and services to the Travel and Accident & Health insurance markets. Arch Insurance Solutions is growing rapidly and offers strong career growth opportunities in customer care, claims, sales and account management. 

Arch Insurance Solutions parent company, Arch Capital Group, trades on the NASDAQ as ACGL and has a market capitalization of over $16B.

• Work with customers during the lifecycle of a claim as the “Voice of Arch”
• Help customers understand the claim filing process by email
• Creation of claim and finding/attaching the correct policy
• Review incoming claim documentation, attach to the claim file for review
• Manage multiple emails, faxes, incoming postal mail and online claim submissions

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The International Communication, Senior Partner plays a critical role in transforming complex organisational strategies into clear, engaging narratives that resonate with our diverse global audience. You will be responsible for creating compelling content, managing communication channels, and ensuring our messaging is consistent and impactful across all platforms.  

This role serves as a critical support function to the Senior Communication Manager overseeing EMEA, India, and APAC regions, while simultaneously acting as an integrated partner to our global communication team.

Key Responsibilities:

Content and Creative Development

• Collaborate closely with the Senior Communication Manager to design and implement comprehensive global communication strategies
• Plan and execute communication strategies for global organizational changes and updates, crisis communication, technology/people strategy, and events, inclusive of the company’s annual Global Summit as well as global leadership meetings, and regional All Hands Calls
• Identify creative, out-of-the-box ways to engage and capture opportunities that align with priorities and goals, including leveraging AI and automation where applicable for efficiency

Creative Thinking

• Develop sophisticated and engaging communication collateral, including executive presentations, email communications, and multimedia content
• Collaborate with key stakeholders to understand project objectives, audience needs, and key messages and then translate the information into clear, compelling visuals, ensuring consistency in design across all materials
• Provide insights and recommendations to enhance the effectiveness of communication

Stakeholder Management

• Build relationships with internal leaders and team members and serve as a point of contact in the absence of the Senior Communication Manager for tactical support
• Collaborate with the Communication team and other stakeholders to understand communication needs and objectives
• Gather and summarize employee feedback on communication effectiveness after key communication events and share with executive stakeholders as appropriate.

OCE Data Management:

1. Maintain accurate records of HCP and HCO, engagements, and other details in OCE and Salesforce.
2. Extract, clean, and analyze raw data from Salesforce to generate insights.
3. Upload and update OCE target based on prescribed timelines.
4. Assist end users on OCE data queries and concerns and resolve issues raised.

Finance Support

1. Monitor payables, update and accurate maintenance of payment vouchers monitoring file, including reconciliation of records to actual documents.
2. Preparation of various finance documents for e-signature or routing for wet signature
3. Printing and compiling of BIR related documents.
4. Other ad-hoc tasks as determined by the Finance Manager

Human Resource Support:

1. Provide support for on-site HR-related activities and processes to ensure smooth operations.
2. Coordinate with the central HR team and Finance to assist in payroll processes and ensure accuracy.
3. Address government and statutory-related requests and inquiries, ensuring timely and compliant responses.
4. Support ad-hoc HR requests and projects as needed.

Shift: Night Shift

The UW Operation Manager leads and directly manages the team leaders & staff for the Ceded & Captive Re Ops team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes re/insurance & data expertise along with LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture. The role will work closely with onshore management providing ongoing feedback & reports.  

• Lead and manage assigned team in delivery of services
• Coordinate and oversee transition of new tasks and support areas for GSO
• Ensure service level agreements are properly measured and met by team
• Identify, lead and coordinate process improvement opportunities
• Support and monitor Productivity/Quality Tracking
• Coordinate and implement trainings
• Interview and hire new staff
• Complete performance reviews for team
• Provide coaching to new and less experienced staff
• Handle personnel issues and escalations
• Communicate issues or queries to onshore on a timely basis with root cause analysis
• Manage capacity and resource planning
• Offshore liaison
• Prepare Monthly Production & Quality Reports and Analysis
• Collaborate and provide input as a member of the leadership team
• Other tasks as identified when necessary

Shift: Night Shift

The Business Operations team lead is responsible for interpreting, analyzing, and processing
various activities in support of property and casualty insurance operations. The candidate
will need to perform activities with a high degree of accuracy and consistently meet service
level requirements as well as being the point of contact of the team.

• Interpret data, analyze results, and process transactions in various systems in
support of the following areas:
o Submission Clearance
o Policy & Endorsement Issuance
o Other operations, as needed.
• Prepare and issue documents and reports accurately, as per specifications.
• Interact with team and customers as required to complete deliverables.
• Communicate issues or queries on a timely basis to ensure quick resolution.
• Assist with troubleshooting and improving processes, as needed.
• Responsible for Daily Operations of the team (Workload and Workforce
Management)
• Manage Team Attendance, Team Schedule, and PTO
• Participate in the interviewing and selection process of staff.
• Coordinate with Manager for Capacity Planning
• Coordinate Training (New Hire or Cross Training) and suggest training plan to
Manager.
• Ability to prepare Monthly Production & Quality Reports and Analysis

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift: Mid Shift

The Claims Analyst is responsible for assisting the onshore claims team with claims administrative duties.  The candidate will be responsible for Static claims, Incompletes, Diaries, and some Data Input into the Company’s systems in accordance with the policies and procedures of Arch Re.  The candidate will provide support and be part of the Arch Re Claims team. There’s potential for the opportunity to progress towards more complex support/treaty processing.

• Run static claims report and communicate with brokers for updates.
• Updating and/or potentially closing static claims.
• Purging claims which fall within the purge criteria.
• Taking responsibility for diary management for the Syndicate.
• Monitoring ECF Incomplete entries, with a view to reducing amount and improving KPIs.
• Liaising with onshore team in respect of Incomplete entries.
• Inputting Additional Case Reserves into the company systems.
• Uploading emails into company systems.
• Participate in ad-hoc projects and initiatives as required

Shift: Night Shift

As a Data/QA Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Automate the common manual testing done by the QA through creating macros 
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Need automation knowledge on any tool

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Mid Shift

We are seeking a highly skilled backend developer to join our team. The ideal candidate will have experience in .NET Core, Azure, microservices, SQL, and AKS. In this role, you will be responsible for designing, developing, and maintaining the backend of our applications.

• Design, develop, implement and maintain the backend of our applications using .NET Core, Web Applications, Azure, microservices, SQL, and AKS.
• Build reusable Nuget components.
• Work with Entity Framework to implement database operations.
• Troubleshoot and bug fixes.
• Review code developed by other Developers.
• Collaborate with project managers on work planning, sharing new ideas, and code demonstrations.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus.

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

Technical Skills                                          Proficiency Level                          Required (R) /Optional (O)

Microsoft Excel & Word                                             2                                                             R

Microsoft Office Suite                                                2                                                             R

Rating and Policy Issuance experience is required 

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The Specialized Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.

Work Location: Mandaluyong, PH
Work Arrangement: Hybrid (1-2x in a month)
Work Schedule: Night shift (8-5am / 9-6am MNL)
Specific requirements: Exp with phone screen, scheduling, offers and requisition management.
 

Duties and Responsibilities:

• Assist with recruitment and interview process
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) 
• Timely review of applicants who have applied via the ATS
• Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers 
• Execute the offer process, including creating & routing offer letter and presenting offer to candidate 
• Coordinate candidate background, medical and reference checking processes
• Arrange travel, transportation and accommodation for candidates
• Coordinate aspects of the on-boarding and off-boarding processes
• Edit and post positions to the ATS accurately and within the specified timeframes
• Administratively manage posting of roles to candidate generation channels
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide metric and pipeline reporting
• Provide other administrative support to recruitment team as needed

Shift: Night Shift

The Captive Financial Management team is seeking a dynamic candidate to join our team!  The GSO Finance Analyst will interact and collaborate with the onshore team to prepare and review cession statements for our captives. They will also partner with the onshore team to work with the Underwriting team, IT personnel, TPA’s, Reinsurers/Captives, External and Internal Auditors, and other external/internal clients on a day-to-day basis. They will provide all necessary finance support for assigned book of business, with a focus on accuracy and meeting prescribed deadlines.

RESPONSIBILITIES:

• Preparation of cession statements for an assigned book of business. This includes:
  • The preparation of the Reinsurance Statement of Account (cession/bordereau) to the Reinsurance Brokers and/or Reinsurers in a timely and accurate manner in accordance with the terms of the Reinsurance Contract for an assigned book of business.
  • Preparation and Processing of any Cash Receipts and Disbursements, and the payment and/or recovery of reinsurance. Preparation of Letter of Credit Funding Requirements on a quarterly basis and submission to Reinsurers/Captives.
  • Research and analysis based on client requests on an ad hoc basis.
• Communication and Interaction with Underwriting team, IT personnel, TPA’s, Reinsurers/Captives, and various external and internal contacts on day-to-day basis
• Completion of Key Assignments/Special Projects that may be assigned from time to time.

The primary focus of this role is leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the Turnitin user base and the continuous improvement of team capabilities and performance.

Key Responsibilities and Outputs:

• Manage own time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
• Lead by example in case quality.
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
• Become a Subject Matter Expert on all Turnitin Assessment Products and services while expanding knowledge on the Tii various product lines.
• Manage team performance individually and collectively, by agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation and recognition.
• Ensure your team is following Turnitin’s operating procedures and collaborate with support leadership to drive solutions through  knowledge sharing.
• Enable the development of individual team members, delivering coaching and guidance as needed to enable them to achieve their full potential.
• Provide quality feedback to direct reports, based on output from the Quality and Knowledge team.
• Deliver regular 1-1’s to team members, providing structured feedback and guidance on areas for improvement.
• Collaborate with internal teams (e.g. BPO Operations, Tier 3, Product, Development, etc.) to improve customer experience.
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends.
• Review top issues monthly for external education and ticket reduction.
• Support the Quality and Knowledge team with the creation of training modules.
• Take part in recruitment activity for the team as required.
• Develop an awareness of the business strategy and culture and ensure that this is reinforced within the team.
• Responsible for team scheduling to ensure that appropriate staffing is available 24x7 based on case arrival patterns and historical trends. 
• Manage queues for tickets and channels for customer interaction to ensure the team’s timely response and overall engagement. 
• Provide support with client escalations and incident response.
• Actively own and progress in personal development.
• Review top issues monthly for external education and ticket reduction.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.