This role is primarily responsible for performing intercompany billing transactions and processes in compliance to generally accepted accounting principles, finance policies and internal controls.

• Gather and review required back up documentation for manual intercompany invoices.
• Process intercompany manual billing of the assigned business group.
• Validate disputes raised by checking the record and supporting documents for accuracy.
• Recommend resolution for aged items.
• Ensure intercompany receivables are collected within the period prescribed.
• Address reconciliation issues and queries of assigned balance sheet accounts.
• Prepares simple intercompany balance sheet reconciliations and periodic financial reports.
• Perform month-end book closing and reporting management within the assigned sub-process.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

AECOM is seeking a R2A Sr. Specialist - Compliance to be based in Manila, Philippines.

This role will primarily perform management testing over key controls processes in accordance with U.S. GAAP and other relevant finance standards, procedures, and policies.

Responsibilities and Duties: 

• Monitor compliance of processes and procedures with established policies and key controls by performing audits over specific financial and operational areas of focus.
• Perform assessments and testing for SOX controls and project review testing.
• Gather supporting documents for quarterly corporate submissions.
• Develop and improve process documentation and the annual update of SOX process narratives.
• Maintain the intranet site and documentation related to finance controls.
• Support the review and development of processes and key controls for significant risk areas.
• Contribute expertise and recommendations in developing and documenting remediation plans to address review findings.
• Support the team lead in conducting training and knowledge transfer for new hires.
• Escalate issues and recommend resolutions to the team lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve the customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the team lead and manager.

This role is primarily responsible for completing cash management tasks, maintaining reconciliations, and preparing and reviewing account analysis, financial reports and journal entries, in compliance with US GAAP

• Research and classify cash transactions.
• Support key month-end close processes.
• Perform, analyze, and review monthly balance sheet account reconciliations and general ledger journal entries.
• Develop and prepare various periodic and adhoc financial reports to be shared and presented to different stakeholders.
• Perform a wide range of reconciliations between accounting systems.
• Conduct extensive research and documentation of technical accounting matters.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute and implement various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

The Delivery Lead - Candidate Generation is responsible for managing a team of sourcers and overseeing the entire candidate generation process. This role involves developing and implementing effective sourcing strategies, building strong client relationships, and driving efficiencies within the organization. This role is ideal for a strategic and innovative leader who is passionate about talent acquisition and driving organizational success through effective candidate generation.

• Work Location: MegaTower (Mandaluyong, PH)
• Work Arrangement: Hybrid setup
• Work Schedule: Mid shift (3PM to 12MN)
• Specific requirements: Strong recruitment sourcing experience; strong leadership experience
   

Duties and Responsibilities:

• Interview, hire, coach, lead, and develop a team of sourcers, managing their workflow and delegating job assignments.
• Cultivate strong relationships with client teams and serve as the expert in all areas of sourcing talent, focusing on performance and return on investment.
• Develop and implement effective sourcing strategies that align with business priorities, continuously discovering and evaluating innovative sourcing technology and tools.
• Proactively build qualified talent pipelines to meet growing business demands through innovative methods.
• Responsible for implementing new processes and practices to support strategic sourcing and drive efficiencies within the organization.
• Develop formal recruiting strategic plans and analytics to evaluate the team’s progress and achievements.
• Provide recruiting expertise by staying abreast of industry trends, emerging technology, sourcing tools, and best practices.
• Other duties as assigned.

Supervisory Responsibilities   

The Delivery Lead – Candidate Generation will lead a team of (Specialized) Talent Sourcers and Senior Talent Consultants, providing guidance, conducting performance reviews, and supporting professional growth.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

AECOM GBS Manila is looking for Service Delivery Sr. Specialist - Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.

• Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, and procedures.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Run nightly revenue process.
• Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.
• Escalates issues and recommends resolutions to the Team Lead in a timely manner.
• May support junior members of the team in addressing routine issues within the assigned processes.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.
• Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participates in audit-related activities.
• Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Performs ad hoc tasks as requested or assigned.

Wrist Shared Services is looking for an Accounts Payable Assistant who will be working with Wrist’s Finance Shared Services team. You will work with the local business team to perform all aspects of Accounts Payable Operations.

What you'll be doing:

• Perform day-to-day processing of Accounts payable transactions
• Match invoices with POs, receiving documents and contracts
• Work with the purchasing department and vendors to resolve purchase orders, contracts, invoices, payments, or documentation discrepancies
• Process accounts payable invoices and records vendor payments in an accurate, efficient, and timely manner
• Maintain and reconcile accounting ledgers by verifying and posting account transactions
• Verify and monitor vendor accounts by reconciling monthly statements and related transactions necessary
• Maintain all invoices and other applicable supporting documentation
• Handle requests for information/reports from management, auditors, or other business units
• Ensure that internal controls and procedures are followed and identify any discrepancies to the Accounts Payable Team Lead
• Support training to AP team as needed, including drafting of process documentation and training materials
• The Accounts Payable Analyst will be expected to meet the established Service Level Agreement (SLA) requirements and performance metrics.
• The Accounts Payable Analyst will work with –
• Local business and finance teams –
• Establish effective working relationships with relevant business teams to ensure timely and accurate processing
• Diligently follow up on approval of invoices to ensure prompt, timely payments to vendors

What we're looking for:

• At least 3-4 years of relevant work experience in Accounts Payable or related accounting experience
• Bachelor’s degree in a related accounting field
• Effective written & verbal communication
• Strong attention to detail and commitment to quality
• Demonstrated analytical and problem-solving skills, including ability to identify issues and solutions proactively
• Proficient in Microsoft Office
• Working knowledge of Microsoft Dynamics AX2012 ERP system will be an advantage

Location: Times Plaza, UN Avenue, Manila

Note: This position is on a hybrid set-up but for the first 6 months, you will be required to be on-site every day for training.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Key Accountabilities 

In this Strategic Leadership role, you will be responsible for the development of NielsenIQ Strategic Analytics & Insights (SA&I) business at cluster/market level, driving profitable revenue growth, representing VOC and creating awareness of the broader SA&I portfolio. You will lead the local market team of SA&I Business Partners, work closely with the regional Practice Area leaders and regional Vertical leaders, and set a strategy that focuses on account retention, growth and acquisition.  This role is also accountable for accurately managing an active sales pipeline and coaching the specialty seller team to better results by leveraging multiple sales drivers such as prospecting, campaigns, and other account engagement tools.   

Core Responsibilities 

Profitable revenue growth 

• Own SA&I revenue and cost OP, driving long term profitable growth. 
• Develop sales plans and strategies to achieve sales goals in collaboration with each regional cluster leader. 
• Manage sales team pipeline and assist in closing deals through strategic intervention. 
• Set quarterly and annual sales quotas.  
• Provide detailed sales forecasting on a monthly basis 
• Own client-level annual operational (OP) planning inputs with the team at the account/geo level with Region Lead and Regional Cluster leaders input. 
• Create sales reports and provide feedback to senior team and region leaders. 
• Drive sales maintaining a long-term perspective to maximize overall revenue generation while being able to generate short term results. 
• Ensure the team is scoping projects responsibly that meet SAI profitability guidelines 
• Partner closely with Region Leader/Delivery to align on goals and strategy and drive shared accountability for revenue targets. 
• Implement annual pricing increases and influence price-setting for new services. 
• Advise on RFPs 
• Ensure NIQ fund usage 
• Be a NIQ relationship driver.  Liaise with local NIQ sales leaders on joint business planning, regional commercial efforts, and SAI product pushes.

Voice of client 

• Maintain & develop the commercial relationship to clients within the region 
• Monitor the market and competitor products and activities 
• Review customer activity and anticipate prospecting needs. 
• Establish and maintain senior level key prospect/client relationships 
• Provide input for product development and prioritizations based on client feedback, RFPs requirements, competition analysis and market trends. Collaborate with Client Advisory Boards and Internal Advisory Board to capture needs and get early feedback on our mid / long term product roadmaps. 

People management 

• Recruit and hire sales staff. 
• Motivate the sales teams to achieve their goals  
• Work with training team and peers to develop sales training content and protocols. 
• Ensure internal processes are followed, including adherence to tracking customer and transactional information in CRM system and other sales and operational processes. 

• Support various accounting and clerical tasks
• Filing of accounting documents
• Assist auditors in accounting tasks

We are looking for a Team Lead, Commercial who is able to lead the team by coordinating, provides guidance and to team
members. The Team Lead, Commercial is responsible for coordinating and monitoring the team, identifies key issues and patterns from partial/conflicting data and gathers information to solve problems that are escalated from team members. 

Tasked with the care of a portfolio of partner accounts, you will be expected to:

● Supports team through lead assignment according to predetermined priorities
● Track team productivity and provide periodic updates to the Assistant Manager, Commercial
● Monitor team attendance/tardiness/unscheduled leaves
● Mentor the team through daily support and monitoring when required
● Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
● Create Monthly Rooster shift for VAM
● Create 'Absent' on Roster for VAM
● New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
● Basic report preparation
● Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
 

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $1,500 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, with core hours between 8 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company specializes in providing advanced health data integration solutions, allowing businesses to easily access and utilize data from wearables and lab tests. Their platform simplifies the process of connecting and managing health information, empowering companies to create more personalized and effective healthcare solutions.

Role Overview:

The Operations Associate (Client Support) will be responsible for managing customer interactions, including responding to inquiries and creating tickets for engineers, while assisting with business operations as needed. This role plays a vital part in supporting the company’s mission to help developers personalize health products using data from wearables and lab tests.

Your Impact:

By efficiently handling customer support and contributing to business operations, the Operations Associate will help improve customer satisfaction and operational flow, ensuring the company delivers high-quality service to its digital health clients.

Key Responsibilities:

1. Customer Support & Issue Management

• Respond to customer inquiries and concerns via Slack during working hours.
• Create and manage tickets for the engineering team based on customer-reported issues.
• Maintain up-to-date customer FAQs, ensuring information is accessible and accurate.

2. Product Familiarization & Client Communication

• Quickly familiarize yourself with the company’s APIs, products, and customers within the first week.
• Communicate product knowledge effectively to customers, helping them resolve issues or guiding them through processes.
• Identify common customer challenges and provide feedback to improve product documentation.

3. Business Operations Support

• Provide support in business operations by addressing ad-hoc requests and operational needs as they arise.
• Assist in optimizing internal processes to ensure efficient customer service and workflow management.
• Collaborate with cross-functional teams to resolve operational challenges.

Must-Have:

• 2 or more years of experience in customer support or operations roles
• Excellent written and verbal communication skills in English, with the ability to simplify complex concepts for customers.
• Strong organizational skills with the ability to spot patterns, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Familiarity with tools like Slack and ticketing systems for managing customer inquiries and support requests.
• A proactive problem-solver with a curious mindset, capable of working independently with minimal hand-holding.

Nice-to-Have:

• Preferably has experience in a tech or API-driven environment, not required

Compensation Package:

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Schedule: Monday to Friday (07:00 AM -04:00 PM MNL Time)

What are we looking for?

Skills Required:

• Bachelor’s Degree and 7+ years of experience including progressive work experience in the areas of talent acquisition/recruitment.
• Experience with online networking tools, such as LinkedIn and experience conducting searches on recruitment databases and ability to identify and access new professional networks required.
• Understanding of compliance requirements and best practices for recruitment and hiring.
• Strong communication skills (written and spoken) required.

What will you do?

• Manage the recruitment process for open positions, including requisition management, candidate selection, reference checks, salary negotiations, and onboarding.
• Conduct strategy meetings with Hiring Managers to understand job requirements and develop effective sourcing strategies.
• Ensure high-quality recruitment and onboarding processes while training hiring managers on best practices.
• Review applications and assess candidate qualifications based on project requirements.
• Conduct prescreening interviews to recommend qualified and diverse candidates.
• Collect personnel documentation and negotiate compensation packages.
• Provide regular status reports to hiring managers on recruitment progress.
• Supervise and mentor the recruitment team.
• Manage and develop recruiting processes and applicant tracking systems.
• Create recruitment protocols, train staff, and streamline processes.
• Assess recruitment and onboarding effectiveness, utilizing data for continuous improvement.
• Utilize innovative recruiting techniques to source diverse talent.
• Create user-friendly recruitment templates and improve recruitment processes.
• Promote the company’s recruitment brand at job fairs and networking events.

Join the awesome team and enjoy these benefits & perks:

• Hybrid work setup (2 to 3 days per week and during client visits)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are looking for a highly-driven and motivated individual to take the role of the Team Lead, Global Service Desk. The role is a key leader in the Global Service Desk (GSD) team in the Enterprise Technology Services' (ETS) organisation. She/he will oversee the operations and performance of the company's global service desk function. This role requires a strong leader with exceptional communication, technical, and problem-solving skills to ensure that our IT service desk provides efficient and practical support to users across various locations and time zones.Responsibilities:

1. Service Desk Leadership:

• Develop and implement service desk policies, procedures, and best practices.
• Ensure adherence to ITIL and industry-standard service management principles.

1. Team Management:

• Lead and motivate a team of service desk analysts.
• Set performance goals, conduct regular performance evaluations, and provide coaching and feedback.

1. Incident and Request Management:

• Oversee and where necessary be hands-on in the handling of ETS incidents, service requests, and inquiries through effective ticketing systems.
• Ensure timely and accurate communication & resolution of incidents, adhering to defined service level agreements (SLAs).
• Monitor incident trends, identify root causes, and implement preventive measures.
• Where necessary redirect tickets to the local market IT Service Delivery (L2/ITSD) teams or the next level of support personnel (L3/Service Owners).

1. Customer Satisfaction:

• Continuously improve customer satisfaction levels by enhancing service delivery and customer communication.
• Gather and analyze feedback from users to identify areas for improvement.

1. Knowledge Management:

• Develop and maintain a comprehensive knowledge base for service desk staff and end-users.
• Promote knowledge-sharing and training initiatives to enhance the team's technical skills.

1. Reporting and Metrics:

• Generate and analyze service desk performance reports, highlighting key metrics and trends.
• Present reports to management and suggest continuous improvement initiatives.

1. Continuous Improvement:

• Proactively identify opportunities for process improvement and automation to optimize service delivery.
• Proactively identify opportunities to shift-left services (e.g. L1/GSD to self-service or L2/L3 to L1/GSD)
• Champion initiatives to enhance the efficiency and effectiveness of the service desk function.

1. Incident Escalation and Communication:

• Develop and maintain escalation procedures for critical incidents, ensuring timely communication with stakeholders and management.
• Facilitate clear and effective communication during major incidents.

Requirements:

• Proven minimum of 5 years of experience in managing global ITSD operations.
• Solid understanding of ITIL framework and service management best practices.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in written and spoken English to work effectively in a multicultural and diverse environment.
• Strong problem-solving abilities and a customer-centric approach.
• Experience in managing a diverse and geographically distributed team.
• Knowledge of Windows & Mac operating systems, JIRA Service Desk, Confluence, Google Workspace and Slack are highly desirable
• Ability to work in a fast-paced and dynamic environment.
• ITIL and other relevant certifications are a plus.

You will play a key part in providing exceptional customer service through a combination of inbound and outbound calls and email interactions. Your main responsibilities include:

• Providing customers with updates and ensuring they feel confident and comfortable with Aussie throughout their journey.
• Handling complex inquiries and objections, guiding customers and brokers through the various requests managed by our team via calls and emails.
• Processing administrative, financial, and service requests while adhering to our service delivery standards.
• Ensuring compliance with the Quality Assurance framework and maintaining accurate records in Salesforce and the Aussie Funder System.
• Liaising with internal and external stakeholders, including solicitors, financial management services, Bluestone, and product partners.
• Continuously contributing ideas for improving our broker and customer service processes and enhancing the team's overall performance.

First Circle, a leading fintech company in the Philippines, is looking for a customer-oriented Relationship Manager to join our team. As a Relationship Manager, you will be responsible for building and nurturing strong relationships with our clients, understanding their financial needs, and providing them with tailored financing solutions.

First Circle, founded in 2016, offers SME financing and is dedicated to building smart banking solutions for businesses. We are a trusted partner of the Philippine government and the official Finance Partner of the Department of Trade and Industry (DTI). Additionally, we are a pioneer data provider to the Credit Information Corporation (CIC) and the very first FinTech company to be licensed by the Securities and Exchange Commission (SEC) in the Philippines. With a management team comprised of ex-Morgan Stanley and ex-Bridgewater Associates executives, First Circle is focused on revolutionizing financial services in the region.

We provide the best customer experience for SMEs in the Philippines - check out our google reviews to see why our customers love us, and apply if you think you have what it takes to hit the same heights.

Responsibilities

• Build and maintain strong relationships with SME owners and key people, acting as their main point of contact.
• Understand the financial needs and goals of clients, and recommend appropriate financing solutions.
• Manage a portfolio of clients, ensuring their satisfaction and loyalty.
• Proactively identify opportunities to upsell and cross-sell additional products and services.
• Collaborate with cross-functional teams to ensure smooth delivery of products and services to clients.
• Keep updated on market trends and competitor activities in order to identify potential growth opportunities.
• Provide exceptional customer service and resolve any issues or concerns raised by clients whilst using our products.

• Useful: Bachelor's degree in Business, Finance, Marketing, or a related field.
• Essential: Proven experience in relationship management, preferably in the financial services industry.
• Strong communication and interpersonal skills.
• Ability to build and maintain relationships with clients.
• Excellent problem-solving and decision-making skills.
• Self-motivated and able to work independently.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Preferably with existing network and connections within the business community.

• PHP 30-40k basic salary per month depending on experience level, plus uncapped commissions for strong performance.
• PHP10k per month additional benefits, including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
• Hybrid work set-up: 2 days per week in BGC office
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

ABOUT THE TEAM

Work closely with Customers, Business analysts, Scrum Master, Product Owner, and team members to understand business requirements and drive research analysis, and design, to deliver of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

WHAT YOU WILL BE DOING:

• Adhere to processes defined in the Project Management Plan

• Understand and clarify the requirements and design

• Creates technical specifications on case-by-case basis

• Prepare unit test plan and data as per the requirements and design

• Perform unit testing and document the results

• Provide test support in relevant stages

• Implement and adhere to secure coding guidelines and Conduct peer review of deliverables

• Escalate risks or issues to Scrum Master, Project Owner, and Development Manager as per project plan

• Coordinate with clients on requirements and information related to commitment work

• Implement permanent fix for defects or changes due to production-related issues.

• Provide weekend validation due to system updates.

• Exhibits effective problem-solving competence for various programming challenges.

• Can think logically and writes/analyzes source code independently.

• Manages Time Effectively.

• Resourceful and proactive in gathering information and sharing ideas

WHAT YOU BRING:

• Must have experience/skills/tools: Experience using Cobol, JCL, DB2 and IMS; 3+ years of experience in mainframe technologies

• Nice to have experience/skills/tools: Exposure to Banking and Financial domain, and Production Support experience

• Mostly working virtually but must be willing to report to the office if needed; Office location is at Ecoplaza Bldg, Magallanes, Makati

• Open to work on a Regular shift and flexible to accommodate late night meetings and overlap with Onshore team.

• College Undergraduates and Non-Bachelor Degree holders with relevant experience are welcome to apply

• Experience on the Tools like INSYNC, XPEDITER, DUMP-M and CONTROL-M.

• Knowledge of end-to-end systems development life cycles - Agile software development.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent verbal and written communication skills to technical and non-technical audiences

​WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary :
Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.

What you will be doing :

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor, and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

What you bring :

• Highly experienced in Mainframe Development

• Highly experienced in Systematics

• Strong knowledge in COBOL, JCL, VSAM, Syncsort, Easytrieve

• Willing to work as an individual contributor

• Strong programming and analytical skills

• Good communication and problem-solving skills

What we offer you :

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources, and opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Identifies needed resources for projects, defines and assigns major project roles.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.

• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.

• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.

• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.

• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.

• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.

• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

• May work at client sites from time to time requiring some travel.

• Other related duties assigned as needed.

What you will bring:

• Must have skills/tools/experience -- Extensive knowledge of project management standards, processes, procedures and guidelines; Agile Methodology

• Nice to have skills/tools/experience -- Any voice technology experience such as Avaya, Nice, Genesys, Nuance IVR, Voice Biometrics, NLU (Natural Language Understanding)

• Must be amenable to work on a hybrid setup. Office location is at Ecoplaza Building, Magallanes, Makati (near EDSA Magallanes MRT Station)

• Must be amenable to work either EMEA or US hours

• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)

• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of financial services industry

• Knowledge of company’s products and services

• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum

• Demonstrated skill in managing project budgets and timelines

• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints

• Excellent analysis, problem-solving, team, conflict management and time management skills

• Excellent verbal and written communication skills

• Ability to interact effectively with executive level clients

• Ability to set clear expectations, manage team performance and build high morale among team members

• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass