• Assists with the recruitment process by conducting resume screening, reference check, scheduling and conducts initial interview
• Assists orientation and update records of new hires (201 files)
• Assists in managing employee databases and prepare reports
• Assists in processing employee request and providing employee relations
• Assists in other employee relations and discipline task
• Assists in processing other related payroll and benefit task.
• Keep up-to-date with the latest HR trends

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• 1 year Customer Service Experience
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organized and able to meet deadlines
• Proactive attitude towards problem solving
• Ability to meet agreed KPI’s
• Experience in an inbound/outbound call environment

Nice to Have:

• Experience using CRM Software (Zendesk, etc.)
• Experience in FMCG industry
• AU Customer Service Experience

What will you do?

• Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
• Display excellent listening skills and sharp attention to detail towards our clients.
• Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
• Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
• Support reporting duties in a confidential manner.
• Effectively prioritize tasks according to department requirements or business needs.
• Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
• Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Garrets International-Manila is looking for a Master Data Assistant who'll be responsible for the Garrets Masterdata Team's daily tasks, ensuring the timely processing of received requests and provide a high level of accuracy to achieve the company goals set by the Garrets Management.

What you'll be doing:

Ensure below core and specialized tasks are carried out within the required timescales and assist with no backlogs occur

• Update ERP System and other systems when request is received such as:
  • New vessel information for vessels in both Provision and Stores Management
  • Local enrichment of Invoice account
  • Create/edit/activate Invoice account
  • New/update Budget Rate, Standard Crew, Season allowance
  • Reactivate a vessel
  • Update/create Stores Assortment
  • Update vessel contact information
  • Exit vessel
  • Enrich Provision and Stores vessels
  • Vessel name change
  • Vendor Local enrichment
• High accuracy when following processes and updating data
• Manage Garrets Masterdata Inbox – respond in a timely matter and clean up
• Communicate efficiently across departments
• Be able to meet personal and team objectives/deadlines
• Follow up on missing information to continue pending tasks
• Other administrative tasks

What we're looking for:

• Bachelor's Degree Graduate
• Have business-level communication skills in English (Written and Verbal)
• Excellent team-working attitude, enabling effective cooperation across the business
• Understanding and working with different cultures and nationalities
• Being a team player
• Must be knowledgeable with Microsoft Excel and Power BI
• Preferred Skills:
  • Have a flair for numbers and an analytic mindset
  • Quick learner of processes and new systems
  • Are able to work effectively with other departments within the business
  • Have organizational skills and are able to manage and understand the importance of follow-up
  • Excellent team-working attitude, within your own as well as the broader team, enabling effective cooperation across the business
  • Effective & professional communication skills – including face-to-face, and online communication with colleagues overseas.. e.g Teams calls/meetings
  • Flexibility and willingness to extend yourself in order to meet the demands of the business

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

• Follow up customer calls
• Respond to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provide product and service information to customers
• Manage and update customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manage and resolve customer complaints

• Support to develops Key Projects by attaining turnover and Sika share targets in the Philippines.
• Ensure key project clients and international key customers are satisfied with the services provided, identifying new business opportunities for key clients
• Maintains customer rapport and build relationship with key project owners, consultants and keep watch for business expansion. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Collaborate with specs team to maintain and develop a network of direct contacts with Engineering Firms, Architects, consultants, main contractors (international and locals), Applicators thereby establishing a degree of TRUST for current and future Key Projects.
• Coordinate and maintain all KPMs, reporting in the different formats required.
• Coordinate with TM, sales, procurement and production to ensure availability of products for the projects and help to plan deliveries
• Prepare technical proposal for projects, presentations and ensure a proper technical message is passed to the client.
• Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.
• Ensures that the Quality and Environmental Management System is followed. 
• Ensures that all operating standards are always adhered.
• Strictly complies with company policies, systems and procedures, work rules and regulations. Performs other responsibilities that may be assigned from time to time by its immediate superior.

1. Provides Order Management support for the following initially identified processes:

• Order Processing
• Order Revisions
• Stock Enquiry and lead time (Either with existing PO/or no PO)
• Material Movement
• Outstanding Report (Admin Task)
• Completion Invoice Report (Admin Task)

2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.

3. Responsible in providing Sales revenue report on a Monthly basis.

4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.

5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.

6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.

7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

8. Generates, analyzes Back Orders and provides feedback to customers.

9. Provide information and solution to customer inquiries

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Specialized Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.

Work Location: Manila, PH
Work Arrangement: Hybrid
Work Schedule: mid-shift 
Specific requirements: Good communication skills
 

Duties and Responsibilities:

• Assist with recruitment and interview process
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) 
• Timely review of applicants who have applied via the ATS
• Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers 
• Execute the offer process, including creating & routing offer letter and presenting offer to candidate 
• Coordinate candidate background, medical and reference checking processes
• Arrange travel, transportation and accommodation for candidates
• Coordinate aspects of the on-boarding and off-boarding processes
• Edit and post positions to the ATS accurately and within the specified timeframes
• Administratively manage posting of roles to candidate generation channels
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide metric and pipeline reporting
• Provide other administrative support to recruitment team as needed

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Senior Talent Consultant provides strategic talent sourcing solutions to Cielo’s sourcing teams and hiring teams in client organizations. They collaborate closely with senior leadership and HR teams to understand business objectives and hiring plans, and they design comprehensive talent attraction strategies. Their expertise lies in leveraging industry insights and best practices to create a competitive advantage in acquiring the right talent to support growth and success. They will also play a critical role in the growth and adoption of the various digital accelerator tools across the APAC region.

Work Location: Mandaluyong City, NCR
Work Arrangement: Remote
Work Schedule: 2nd Shift
Specific requirements: Leading training and rolling out new sourcing tools and technologies

Duties and Responsibilities:

• Championing the implementation and training of innovative sourcing technologies for current and new client prospects across the APAC region
• Partnering with business development to host product demonstrations on innovative sourcing technologies, assisting to secure new business
• Collaborating with senior leadership and HR teams to understand the client’s workforce needs and developing strategic talent attraction plans aligned with those business objectives.
• Collaborates with recruiters and hiring leaders to oversee recruitment processes, including job profiling, candidate sourcing, assessment, and selection, while ensuring a positive candidate experience throughout.
• Promoting the employer brand to attract top talent, showcasing the organization as an employer of choice on the market.
• Conducting in-depth market research to understand talent trends, industry benchmarks and best practices, providing valuable insight to recruiters, sourcers and hiring teams to improve recruitment strategies.
• Building and maintaining a pipeline of potential candidates for critical and high-demand positions, ensuring a continuous supply of qualified talent.
• Screening candidates via effective interview and selection methods, including competency-based questions and assessment tools.
• Championing diversity and inclusion efforts by promoting inclusive hiring practices and ensuring diverse candidate slates.
• Utilizing data analytics and sourcing metrics to evaluate the effectiveness of talent attraction strategies and make data-driven decisions for process improvement.
• Managing relationships with external recruitment agencies, job boards, and other vendors, as well as liaising with hiring managers and other stakeholders to ensure smooth sourcing operations.
• Ensuring compliance with relevant labour laws, industry regulations and data privacy regulations throughout own and team recruitment processes.
• Representing the client’s organization at networking events, job fairs, and industry conferences to expand the talent network and promote the employer brand.
• Staying updated with emerging trends, technologies, and best practices in talent attraction to continually enhance sourcing solutions.
• Acting as a Subject Matter Expert (SME) and supporting the Delivery Lead with daily coaching and direction to the team they are a part of, including leading team huddles to ensure information is shared appropriately.
• Acting as the first line of escalation to ensure appropriate levels of sourcing leadership are informed and involved in the solutioning.
• Assisting the Delivery Lead in onboarding and training new team members.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

The Recruitment  Team Lead is responsible for coaching , training and development of Recruiter L1 and 2 . Recruitment Team Lead handles escalation management of assigned recruiters.

Responsibilities

• Analyzing and communicating recruitment trends, results and insights to drive future recruitment activity, improve compliance and reduce risk .
• Effective coaching and development of direct reports. 
• Understanding team process and carrying out activities accordingly to ensure that SLAs are met.  
• Communicating process changes appropriately so the team is able to adapt change to their day-to-day operations. 
• Develop and retain talent to build high performing teams- Sets high standards of performance and behaviour for team members; Hold team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires. 
• Drive for results with sound judgment - Accountable for delivery all business performance metrics. 
• Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions. 
• Monitors progress of team members, identify coaching plans and coaches them for improvement. 
• Provides feedback and develops plans to drive individual and team performance. 
• Identifying and escalating risk or compliance issues 

JOB SUMMARY:
The Admin Specialist is responsible for ensuring that company contracts monitored, in place and compliance to contract requirements. She is also responsible in obtaining, monitoring, and maintaining the permits and licenses of the company. Managing the Tools of Trade of employees and documents management of company vehicles including issuance of Deed of Absolute Sale for the transfer of ownership to the assignees and/or buyers. Providing effective and efficient Administrative and logistical support to Aboitiz Foods employees. Also do secretarial works and logistical support to some Executives.

DUTIES AND RESPONSIBILITIES:

REGULATORY AND COMPLIANCE

Updates, maintains information and ensures timely registrations or renewals with the appropriate government agencies of the following company properties and permits:

• Company Vehicles
• Real Properties
• Business Permits
• Other Company Permits and Licenses under Administration
• Processing of the closure of Business Permit of Branch, Depot or Warehouse

Renewal of Permits

1. Accomplished all forms (notarized)
2. Monitor, coordinate with other concerned dept.
3. Coordinate with LGU Agencies
4. Ensure on time renewal of permits
5. Preparation of the order of payment

Permits for new Projects

1. Act as Liaison Officer for the processing of Building Permit, Occupancy Permit, Fire Safety Certificate and Municipal Business Permit

Ensures that all the necessary documents and permits are current during Audit both Internal and External Audit like Business Permits, Sanitary permits, Bureau of Fire Certificate, and others.

CONTRACT MANAGEMENT

Process renewal of Admin Contracts

1. To coordinate with the Legal Team for the drafting of the Contract.
2. Print and route to signatories
3. Facilitates notarial of Contracts
4. Safekeeps Original copies of duly Notarized Contracts

Contract Monitoring

1. Do periodic inventory of new and renewed contracts
2. Ensures completeness of Hard Copy and scan copy of ALL contracts
3. Ensure regular updating and encoding of contracts to iVALUA for Admin Contracts and does the validation of ALL Contracts.
4. Conducts orientation/awareness if needed on Contract requirements

TOOLS OF TRADE MANAGEMENT

1. Handles the processing and monitoring of tools of trade such as Globe plan or communication tools and fleet cards.
2. Ensures enrollment to ADA the plan and delisting of resigned employees from ADA.
3. Handles the safekeeping of OR/CR of company vehicles, monitors car registration and insurance and processing of DOAS when needed.
4. Facilitate the transfer of ownership in coordination with the buyer or assignee.
5. Ensuring that tools of trade of separated employees are cleared prior to signing of clearance. 

OTHER ADMINISTRATIVE FUNCTIONS

1. Handles the secretarial works and logistical support to some Executives including minutes taking and events coordination. 
2.  Attends the scheduled Admin meetings to address administrative concerns.
3. Process accreditation for all government agencies when necessary.
4. Provides other administrative and logistical support to all departments during the implementation of company sponsored activities and events.
5.  Any other tasks as maybe directed by the Immediate Superior or Department Team Leader.

• Create internal and external business updates/presentations
• Lead acquisition and onboarding of new suppliers
• Keep track of day-to-day supplier operations including but not limited to: Payment Tracking, PO and delivery monitoring, and supplier concerns
• Bridge between internal and external stakeholders

• Establish, manage, and sustain client relationships with brand partners by providing the highest level of salesmanship and customer service;
• Negotiate on value-adding deals that can achieve the mutual objectives of foodpanda and partner-brand;
• Generate new business revenues from partners by brainstorming, identifying, and implementing foodpanda advertising solutions and media products to deliver measurable results for clients;
• Responsible for the end-to-end project management of existing and new mutually-beneficial partnership initiatives;
• Create strong synergies with the internal stakeholders in innovating solutions and implementing promo plans;
• Develop compelling storylines and data-driven presentations that are customized to clients’ business objectives and challenges meeting vertical OKRs at the same time;
• Prepare weekly and monthly reports, post campaign evaluations, and other necessary vertical reports;
• Ownership of the day-to-day tasks and administrative work with partner brands and other internal stakeholders;
• Other duties as assigned by the FMCG Partnerships Lead;

• Work with key business stakeholders to deliver insights, reports, visualization and analysis to solve important business problems
• Be passionate about working with multiple sources of data to define, implement and monitor business KPIs, as well as to provide data driven insights to the business
• Perform deep analytical dives into problems to troubleshoot and identify root causes and find solutions
• Conduct ad-hoc analyses to support cross functional projects

• Familiar with standard concepts, practices, and procedures within field. 
• Relies on experience and judgment to plan and accomplish goals. 
• Coordinates the more complex functions. 
• May perform quality control over the work completed by the level I. 
• Under general direction, handles more complex projects and assignment. 
• Majority of decisions are made independently, but must have management or client approval on certain decisions. 
• Follows established guidelines based on regulations and procedures.

• Performs basic accounting tasks. 
• Must understand relationships between accounts and have a basic accounting knowledge. 
• This level requires a fundamental knowledge of professional concepts, but has not mastered the application of that knowledge. 
• Works under direct supervision, completing assigned tasks. 
• Work may be more routine or recurring in nature. 
• Entry level position, previous experience may not be required.

The Human Resource Information System (HRIS) and Analytics Manager is responsible for the implementation, support and maintenance of a company’s specialized and internal HR systems, services, and applications. 

This role actively identifies areas of opportunity to improve existing HRIS processes, functionality and workflow, and maximize technological capabilities to reduce manual processes (i.e. employee movements, timekeeping and other systems)

This role will provide actionable insights through HR Data analytics and establish and execute strategies and governance on employee data management and analytics.

Key responsibilities:

HRIS Implementation and Project Management

• Lead the HRIS team to automate, integrate, and configure core HR processes
• Define the HRIS roadmap and serve as the overall Project Manager for all HRIS implementations and initiatives
• Liaise with internal and external stakeholders to analyze business needs and lead the planning, development, testing, and implementation of relevant systems
• Collaborate with external IT vendors on system implementation and support User Acceptance Testing
• Manage requests for process improvements, system enhancements, and the development or purchase of new software applications
• Supervise the day-to-day activities of the HR information system, including system support and maintenance
• Support management on structural policy matters related to the HRIS.
• Maintain data integrity by regularly analyzing data
• Work alongside the IT department to perform regular assessments and improvements to the HRIS
• Design user-friendly processes, guidelines, and documentation.
• Oversee all system upgrades and additions in partnership with the IT department
• Ensure compliance with data protection laws and related regulations for all HR-related systems

HR Analytics and Reports

• Collect and analyze data and statistics to identify trends, improve processes, and enhance operational performance
• Ensure reporting solutions, insights, analytical tools, and dashboards deliver actionable and accurate data to end users
• Prepare reports of data results and present findings to senior leadership
• Establish and execute strategies and governance on employee data management and analytics

Continuous Improvement

• Identify opportunities for automation within HR processes and evaluate tools to improve and maintain data integrity
• Lead and participate in projects focused on continuous improvement and development
• Research and maintain current knowledge on new and emerging HRIS trends.
• Mentor and coach the team to develop expertise and drive process and configuration excellence
• Actively identify and resolve issues or opportunities for enhanced user experience and HRIS integrations

Vendor Management

• Coordinate, schedule, and track progress of specialized work projects or departmental functions
• Manage HR vendor relationships and issue ticketing, ensuring maintenance and issue resolution
• Raise and resolve tickets on issues brought up by HR partners, ensuring no downstream impact
• Interface regularly with vendors and external providers to resolve system concerns
• Review and assess system provider proposals and budgets to ensure cost-effective and relevant HR services and processes
• Ensure vendors comply with regulatory requirements and collaborate with teams such as Risk, Data Privacy, and the Project Management Office to ensure organizational compliance

As a Clinical Research Patient Recruiter, you embody our company's mission, guiding individuals considering participation in clinical trials. Your role is pivotal in ensuring that potential participants are well-informed, comfortable, and ready to contribute to advancements in medical science. This position will be immensely fulfilling if you're passionate about healthcare and thrive in roles that mix communication with compassion. 

Duties & Responsibilities

• Engage directly with potential candidates to communicate the value and importance of clinical trials. 
• Conduct initial screening to assess candidate eligibility based on specific trial criteria. 
• Address inquiries and reassure candidates, many of whom may be new to the clinical trial process. 
• Schedule and coordinate screening appointments, ensuring a seamless transition into the trial phase. 
• Maintain meticulous records of interactions and consent, ensuring accuracy and confidentiality in data handling. 

• Bachelor’s degree in Biological Sciences, Healthcare Management, or related fields; BSN/RN or equivalent clinical experience preferred. 
• Proficiency in medical terminology and a background in healthcare (e.g., RN, Pharmacy Technician). 
• Excellent communication skills, with proficiency in both oral and written forms. 
• Understanding of GCP regulatory requirements, with GCP Certification highly favored. 
• Experience in healthcare recruiting or inside sales is a plus. 
• Proven ability to manage multiple tasks and maintain high levels of organization. 
• Customer service or patient engagement experience is essential. 
• High proficiency in Microsoft Office Suite, particularly Word and Excel. 

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

The role requires an experienced, high caliber mainframe developer with good functional and technical engineering skills/ product knowledge to work with business stakeholders and key suppliers to deliver change to agreed time, quality and cost parameters.

WHAT YOU WILL DO:

• Provides application software development services or technical support typically in a defined project.

• Develops program logic for new applications or analyzes and modifies logic in existing applications.

• Codes, tests, debugs, documents, implements, and maintains software applications.

• Maintains, tests, and integrates application components.

• Makes recommendations towards the development of new code or reuse of existing code

• Ensures system improvements are successfully implemented.

• Demonstrates an understanding of FIS systems and the financial services industry.

• Analyzes requirements and translates business requirements into product designs.

• Writes technical specifications and other forms of documentation.

• Suggests technical alternatives and improves/streamlines processes and systems.

• Completes project assignments and special projects commensurate with job expectations.

• Conducts planning, analysis, and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

WHAT YOU BRING:

• 5 years of experience in application development with Cobol, JCL, VSAM, CICS

• Knowledge on Banking/Lending domain

• Systematics ALS experience would be an added advantage

• On-call production support experience would be an added advantage

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.

WHAT WE OFFER YOU :

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Software Engineer Level II is responsible for design, construction and unit testing of assigned components/modules. The candidate will collaborate with Business Analysts and SMEs to perform detailed requirement analysis. The candidate will provide production implementation and post-production support and be part of the US IT team.

• Analyze, design, develop methods, procedures to achieve optimal configuration of concurrent product baselines for company specific underwriting applications
• Ability to understand data modeling (conceptual, logical and physical) and database design concepts
• Support other development/QA staff with specific subject matter expertise
• Collect, track and report configuration management metrics and brief senior leadership on status of CM within the program
• Willingness to learn and work on SapiensPro configuration Tool.

The QA Engineer II is responsible for testing of all software product changes. The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard. This role requires technical skills and a high degree of problem solving skills. The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement. This role requires strong communication skills and the ability to work well with others. This role will focus on configuring and setting up test automation.

The Business Systems Analyst II is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization. The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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