WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO 

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

YOU HAVE…

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Junior Finance analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets.

It is key to be flexible as the tasks may change and be added to. It will be key to contribute to the continuous improvement of our processes and it will be expected that the analyst will bring ideas to the Arch team by utilizing their expertise or previous experience.

• Process bureau settlement into IRIS and process cash allocation.
• Create front sheets and process cash allocation for non-bureau premium .
• Join special projects within Finance to be cross-functional
• Communicate directly with Underwriters and Brokers for complex accounts.

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

This role will primarily support management of day to day operational activities within the global month-end and journals team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures. 

Responsibilities: 

• Evaluate frequency of ad hoc reports and raise change requests as needed
• Act as the first level interviewer for team member hiring
• Authorize overtime and approves team members’ submitted timesheets
• Review and approve reconciliations performed by the R2A team members based on the Global Process Maps

• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team. Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

The Accounting Intern will provide support to the Accounting and Tax team in gathering, validating and substantiating vendor and staff claim invoices. You will perform accounts reconciliation and filing of supporting documents, preparation of reports and other ad hoc tasks required by the team.

Job Responsibilities

• Validate compliance of official receipts and Invoices to BIR’s invoicing requirements
• Gather and compile supporting documents per VAT returns
• Coordinate rectification of non-compliant invoices with vendors
• Prepare reports and other supporting schedules as needed
• Other ad hoc accounting tasks

• Manage end-to-end recruitment process, including implementing diverse recruitment strategies with a strong focus on direct sourcing and leveraging proactive recruitment channels, posting of jobs on relevant job portals, supporting facilitating of interviews and candidate selection

• Provide day-to-day support on recruiting process and administer the requisition hiring activities on Applicant Tracking System

• Ensure all compliance and regulatory guidelines are met and that internal recruiting policy and practices are executed

• Deliver an amazing and positive candidate experience throughout the recruitment process

• Perform recruitment data collection and analysis

• Any other HR/Recruitment projects as assigned

• Assist the Rider Compliance Team in identifying non-compliance issues of the riders and make sure that they are following the daily delivery processes.
• Create analyses on rider behavior directly affecting their compliance to the delivery processes and protocols.
• Help design, pilot, and evaluate new SOPs that will improve the current Rider Compliance system.

The Growth team manages the sustainable growth of the platform through incentives. Customers have come to love foodpanda’s deals, vouchers and promos. Our discounts play a huge role in driving the overall business. Our team works at the intersection of analytics and marketing to come up with new ways to maximize the efficiency and effectiveness of our user incentives!

We are looking for a Growth Analyst to join our growing business!

Responsibilities 

• Develop end-to-end strategies for the efficient use of our incentives budget through the proper mix of targeting, timing, and communication 
• Design and launch regular projects and experiments to optimize different points of the customer lifecycle such as acquisition, engagement, retention, and profitability 
• Manage the team’s growth operations by overseeing the internal processes of the team, ensuring accurate and high-quality execution 
• Build tools to automate and speed up existing project management processes
• Build relationships and coordinate with internal stakeholders to ensure that campaigns are executed well and on-time
• Support regular business reviews by preparing in-depth analysis, tactics, and plans to stay on track with business targets 
• Closely support the demand planning and forecasting process of the entire business 

Requirements 

• Background in a quantitative field such as finance, economics, computer science, and statistics
• Business acumen and an entrepreneurial mindset 
• Excellent project management and stakeholder management skills 
• Exceptional strategic and analytical thinking skills 
• Ability to clearly communicate insights and recommendations 
• Knowledge of various analytical tools: spreadsheets at a minimum, coding languages like SQL/Python are a plus 

What we offer 

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment! 
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events. 
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company. 
• We recognize top performers, welcome our newbies, and share good food! 
• Competitive package, allowances, food perks, insurances, learning and development opportunities, and more! 

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world with 18,000 employees and approximately 500,000+ restaurant partners.

1. Understand, comprehend and contribute to the use case preparation in context of overall business flow, associated module and the system
2. Carryout design and development of components client-side and server-side components compliant to the architecture, application framework, user interface designs and coding standards.
3. Develop back-end PL/SQL procedures, implement database design and changes.
4. Prepare & execute unit tests, functional and integration testing.
5. Trouble shoot issues, provide resolutions, perform impact analysis and necessary testing.
6. Proactive contribution to make the systems stable and improve performance.

1. Understand, comprehend and contribute to the use case preparation in context of overall business flow, associated module and the system
2. Carryout design and development of components client-side and server-side components compliant to the architecture, application framework, user interface designs and coding standards.
3. Develop back-end PL/SQL procedures, implement database design and changes.
4. Prepare & execute unit tests, functional and integration testing.
5. Trouble shoot issues, provide resolutions, perform impact analysis and necessary testing.
6. Proactive contribution to make the systems stable and improve performance.

• Organize, maintain, and update the People database
• Create reports and presentations through the guidance of the Senior People Business Partner/HRBP Senior Manager
• Provide support in organizing events and engagement programs
• Provide support in creating key visuals or digital collaterals
• Research and present new or upcoming HR trends

Join our Feeds Sales Team! 

• Key Accounts Manager 
• Specialty Nutrition
• Territory Business Manager
• Gamefowl Specialist

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

• Assist in preparation and generation of documents
• Conduct extensive research and create reports, as needed
• Create key visual communications content
• Maintain connections among key stakeholders
• Support for implementation and management of Public Affairs, CSR and Sustainability projects
• Coordination with internal and external stakeholders
• Support in the drafting and publication and distribution of reports
• Perform duties as may be assigned by the CSR & Sustainability Specialist

The role is responsible for Subcontract Administration as part of the Source-to-Pay Team in Manila. 

• Prepare, review, verify, approve, and execute subcontracts under direct supervision.
• Issue Purchase Orders and Change Orders
• Maintain subcontract and procurement documentation.
• Follow and enforce procurement related policies and procedures; maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Understand subcontracting terminology for application in day-to-day tasks.
• Assist Project Managers/project team in preparation of Purchase Requisitions (Subcontract Admin Form)
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues. 
• Support selected simple process improvement initiatives to streamline processes. 
   

• Assisting in the creation and conceptualization of various forms of communications plans
• Assisting the Communications and Media Relations Specialist in conducting research on recent news and stories related to the company, competitors and the industry
• Help manage content on social media, particularly online communities that are related to foodpanda and other channels
• Monitoring corporate PR issues (national and local issue), including flagging potential issues brewing in the industry
• Provide support in building micro-influencer database from Facebook groups, TikTok, YouTube and other social content platforms
• Assisting team members in projects, reports, events, and initiatives as needed