Reporting to the Trade Channel Marketing Manager, the Channel Lead role is responsible for developing the category route-to-market strategy: analyzing, understanding, driving, and creating new avenues for sales growth, and new opportunities for making available the category’s brands, products, and services to customers/shoppers/ consumers. This role works closely with the brand category marketing teams and the field sales teams, to undertake the critical operations that translate brand and category marketing strategies and plans into detailed operational activities and guidelines, for effective and optimized execution across the various sales channels.

KEY DUTIES AND RESPONSIBILITIES

1. Lead growth strategy development for trade channels and routes-to-market for the company’s brands and products.

2. Set guidance for field sales and retail operations teams to execute the marketing strategy and programs in the trade channels and the route-to-market.

3. Set volume forecast, volume allocation plans, and pricing execution detail for the sales team, as aligned with the brand marketing team.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

• Trains and assess new hires and tenured agents
• Ensures mastery and knowledge retention of associates through regular uptraining sessions
• Serves as lead during calibration sessions
• Works collaboratively with global colleagues in preparing training materials, guides, and assessments for existing and new services and projects
• Designs, delivers and assess training for batches of various sizes
• Ensures that training materials and knowledge base (SOPEDIA) are up-to-date with current Mobility Services content of different OEMs
• Supports the Team Leads with the introduction and management of quality improvement techniques
• Performs administrative tasks such as reports and timekeeping maintenance during new hire training
• Carry out other tasks as assigned by the OPMx

• Develop reporting and analysis tools to support Leaders and Teams to sustain continuous
  improvement in their area including their own management practices and routines.
•  Possess good understanding of analytics tools (PowerBI, Alteryx, Excel, PowerPoint etc.) to drive
  historical data trends, volume analysis, visual representations of the KPIs
• •Interpret data, analyze results using statistical techniques and provide ongoing reports
  Help in the Development and implementation of databases, data collection systems, data
  analytics and other strategies that optimize statistical efficiency and quality
•  Acquire data from primary or secondary data sources and maintain databases/data systems
•  Locate and define new process improvement opportunities

• Receives and issues of Sales and Purchase Orders
• Receives booking requests via inbound phone call and/or email
• Liaises with customer and Factories pertaining to delivery scheduling, pull-in/push-out request and ensure that SLA are met
• Process shipment and booking of orders via SAP system
• Generates shipping documents and process for invoicing
• Ensures that all pending shipment and invoice is process within SLA
• Verifies billing for Export logistics operations
• Supports the factories for any application of customers where necessary
• Dispatch of shipping document to Customers
• Coordinates with Customers and Factories in case of any return cargoes
• Issue of Debit/Credit notes pertaining to claims or return cargoes
• SAP master maintenance

Develops and executes content strategy and plan aligned to the business' internal and external objectives. Produces content to support thought leadership, pre-positioning for proposals, campaigns, services, product and events.  Content creation may be in the form of blogs, articles, reports, case studies, videos, website text, podcasts or infographics - both digital and when relevant, in print.  Manages content calendars and timelines to achieve required deadlines.

• Understands AECOM's organization, client base and strategic priorities.  Establishes relationships with key stakeholders within AECOM.
• Grows knowledge of content development techniques and best practices by attending industry events, seminars and networking opportunities.
• Synthesize technical information, translate it into plain language, and add marketing flair to project summaries, resumes, methodologies, executive summaries, and other technical bid sections or attachments with minimal supervision
• Develops and implements content plans and campaigns relating to specific proposals, business lines or market sectors using a range of channels and tactics.
• Continues to grow knowledge of how to develop content optimized for the web, podcast, emails, intranets and proposals.
• Is skilled in the production of content across a range of formats such as social media, brochures, infographics, blogs, reports, articles and podcasts.
• Performs work in accordance with agreed objectives, budget and timescale with little/no supervision.
• Analyzes and reports performance of content and may make recommendations for action.
• Proposes ideas and possible approaches to achieve business/campaign objectives and sees content production through to implementation and delivery.
• Assist in other ad hoc communication tasks requiring developmental editorial support
• Mentor colleagues in applying the company's best practices in copywriting or corporate correspondences to maintain a professional standard in all AECOM communications as an ambassador of the company’s brand voice
• Develop relationships with external stakeholders (social media reps / agencies) to stay informed of new trends, metrics and benchmarks.

The Digital Marketing Specialist will support AECOM’s global strategic marketing team report on the performance of their activities, working in partnership with the core digital, brand and content team, communications team, regional and business line marketing teams.

The primary role of the Digital Marketing Specialist is to be the analytical expert within the global strategic marketing function. They will be responsible for collating and analyzing global data from a variety of digital sources (website, social media, email, search), and building dashboards to report against marketing key performance indicators (KPIs). They will use data to story-tell and provide recommendations and actionable insights that drive growth.

The Digital Marketing Specialist will be part of the CMO’s global strategic marketing team, reporting to the Global Digital Marketing Manager.

• Conduct in-depth analysis and interpret data from various digital marketing data sources (e.g. LinkedIn, Salesforce, GA4, Google ads, Meta, SEMrush).
• Develop and maintain reports on key global strategic campaigns, highlighting key performance indicators (KPIs).
• Interpret / translate data to provide insights and key trends on global campaign performance, adapting for business stakeholders.
• Present data-driven insight reports on campaigns run by Global Business Line Marketing Directors to demonstrate impact against objectives in AECOM’s standardized format.
• Provide clear recommendations / optimizations based on data to inform future strategic marketing campaigns.
• Build and maintain dashboards using data reporting software (Tableau, Power Bi, Data Studio).
• Perform ad-hoc data / trend analysis based on needs of the business.
• Work closely with our development team to enhance our tracking capabilities on our digital platforms and experiment with A/B testing.
• Work with our regional and global marketing team to drive cross-team collaboration, share best practices and enhance our reporting capabilities globally.
• Develop relationships with external stakeholders (social media reps / agencies) to stay informed of new trends, metrics and benchmarks.
• Performs work in accordance with agreed objectives, budget and timescale with little/no supervision. Provides guidance and training to junior team members.

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.
• Manipulate data using Python or SQL; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes.
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply NLP and machine learning techniques.
• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.
• Manipulate data using Python or SQL; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes.
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply NLP and machine learning techniques.
• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.

The role is responsible for performing a variety of project control assignments with limited scope including developing and implementing cost control support, working on invoicing and billing activities, and providing planning and scheduling services to assigned projects, in accordance with company standards and contractual requirements.

Responsibilities & Duties

Opportunity phase

• Support opportunity entry and updating in the company’s opportunity tracking system.
• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project control support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Develop basic capabilities with company standard pricing tools and support as directed.

Planning phase

• Coordinate with PM/Project team/contract administration in coordinating the contract review process for new contracts, modifications, and job closures. Understand and support the insurance verification process as necessary.
• Develop familiarity with support review of contract risk types and methods to identify and support the management of risk on projects.
• Understand revenue recognition on projects.
• Investigate/elevate financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of Work breakdown structure development (and maintenance during execution), to support proper job setup for cost and schedule development, progress tracking, risk analysis, and client billing.
• Assist in preparing, updating, and monitoring schedules and preparing status reports and staffing curves, in alignment with the scope of work and resources, including subcontractors and consultants, planned to execute scope.
• May coordinate/assist other Project teams/procurement in coordinating documentation to support procurement of required sub-consultants and vendors.
• Support PM in the development and review of project cost and revenue baseline, based on the above elements.
• Develop knowledge and support coordination of performance measurement and earned value plan and updates during execution. Elevate for review by PC Lead as required.  
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with the Project Manager.
• Understand necessary components of project setups and be able to initiate and set up projects with Project Manager supervision.

Execution phase

• Report development through unique independent reports based on the project’s and PM’s needs.
• Integrate cost and schedule data/baseline with the company’s enterprise system to facilitate Project financial goals.
• Support PM in the coordination of preparation of project reviews.
• Review actual costs and commitments, coordinate cost adjustments, reviewing for coding accuracy.
• Identify cost (and schedules as needed) variances, investigate root calls, and elevate to Project Management. Discuss corrective action and role in supporting.
• Assist the Project Manager, as directed, with tracking budget, project costs, labor hours, schedule updates, installed quantities, and progress measurements for work to include direct hire and subcontracted work.
• Measure progress and review performance trends.  Support accumulation of and access to historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and estimate at complete development (EAC).
• Support Exposure to progressive performance data and associated concepts and principals.
• May coordinate/review/support the development of invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff to support positive cash flow.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support the Project team, with the change control management process and gain insight into the rationale and importance of change events.
• Assist PM with support on gathering information to develop trending, forecasting, and estimates to complete the process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements. 
• Support PM with input of final EAC. 
• Support with coordination of final invoice as directed. 

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and liaising with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively and display professionalism, resourcefulness, and the highest degree of confidentiality.

• Closely coordinate with the executives to maintain their diaries. This should be aligned to the executive's preferences, priorities, leniencies, and limits, to create a proper balance between commitments.
• To work closely with the executive in terms of structuring and proper prioritization of the day-to-day administrative activities including key events, travel plans, and other action items.
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and databases in response to and in anticipation of executive's needs
• Able to arrange domestic and international travel (Airline, Hotel, Car Rentals, Train Tickets)
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Prepare and coordinate presentations
• Assist in the staging of virtual and in-person events
• Able to oversee correspondences for the executive by identifying important emails and sorting based on priorities by assigning some rules
• Prepare and submit the Executive’s expense reports aligned with service-level agreements
• Conduct research - data gathering in a particular field or industry to generate valuable insights
• Prepare and process expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Assist in office activities such as Friday night events, birthdays, and other office activities needing support that can be done remotely.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance from the Team Lead.
• Perform other related projects and duties as assigned.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

We are in the process of hiring a Claims Accountant to join our team in Manila, Philippines. This role is pivotal in maintaining service fee payments up to date, bank accounts reconciled, recoveries and escrow processed. As a Claims Accountant, you will be tasked with a variety of responsibilities, including general accounting tasks such as accounting reports, journal entries, and reconciliations. This role is set within the industry and offers the opportunity to work in a dynamic environment.

• Process service fee rates update and service fee payment. 
• Prepares accounting reports for various accounting divisions in Arch.
• Prepare reclass journals entries.
• Perform bank reconciliations to verify the Third-Party Administrator’s bank balance against Arch balance.
• Process recoveries and escrows ensuring activities are completed within the set timeframe.
• Communicate effectively with team members and stakeholders, both verbally and in writing, to ensure smooth operations and coordination.
• Demonstrate a sense of urgency and flexibility, particularly during busy periods, to meet accounting deadlines and payment demands.

The accounting analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support during same shift or split-shift (Noon to 8PM) corresponding to US EST working hours and be part of the Finance team.

• Perform balance sheet reconciliations
• Create monthly journal entries
• Perform tie-outs of financial statements to general ledger and tie-outs for internal consistency
• Assist with statutory financial statement preparation process (e.g., import mapping files into software)
• Assist with various projects on an as needed basis
• Meet various deliverables in support of monthly and quarterly financial close 
• Collaborate with both onshore and offshore teams to meet departmental goals

The Claims Division is seeking an Indexing Assistant to join the Claims Operations Team.  Under general supervision, the Indexing Assistant provides administrative support to one or more individuals in the Claims Department.

• Identify, classify and triage incoming documents/mail to the appropriate owner (could be a TPA, a different department within Arch, Arch claims etc…)
• Process document/mail and index to appropriate Arch claims files in the system; ImageRight system / FlexiCapture Verification which includes:
  • Surety indexing
  • Canada indexing
  • Dropfile

• Familiar with more advanced concepts, practices, and procedures within a particular field. 
• Employee organizes and carries out most assignments in accordance with standard practices, instructions, or previous training. 
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications. 
• Performs more complex responsibilities with HR. 
• May function as a liaison between vendors and employees and advises employees on complex inquiries regarding eligibility, coverage, and other benefits matters. 
• Compiles and maintains documents.

• Independently manage all activities relating to global mobility activities, ensuring the Global Mobility onshore teams receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with AECOM policy.
• Work with autonomy and apply critical thinking. Make decisions on medium to high complexity issues as required.
• Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy.
• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgency of requests.
• Responsible for ensuring quality standards and SLAs are met.
• Support team members in addressing routine issues within the assigned processes, ensuring escalation as required to ensure timely and accurate resolution of issues.
• Responsible for medium to high complexity and one-off tasks including producing cost estimates, assignment letters, hypothetical tax calculations, and initiation and tracking of visa expiry dates via AECOM’s immigration provider in compliance with service level agreement, process, policies, and procedures.
• Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.
• Responsible for the accurate and timely resolution of all queries, ensuring complex issues are escalated for timely resolution as required.
• Work closely with payroll teams to collate compensation and benefits data for tax return season, and to advise of changes in assignee benefits to ensure correct payments are made.
• Acting as main point of contact for international assignees during the tax return preparation process, following up with any delinquents to collate personal information required by the tax vendor, and to ensure that tax equalization payments are settled in compliance with established processes and methodologies.
• Develop and maintain excellent relationships with all key stakeholders, ensure communication is effective and informative.
• Ensure the highest level of customer service is always maintained.
• Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required.
• Investigate issues and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
• Responsible for ensuring compliance with service level agreement, process, policies, and procedures.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.
• Participate in audit activities as required.
• Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage.
• Understands and utilizes all HR systems including Workday and Employee Center (including Self Service, Knowledge base and Case Management) AssignmentPro, Cobalt and CIGNA envoy.
• Responsible for ensuring confidentiality is always maintained.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Drive process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Provide input into the creation and delivery of performance reporting to business stakeholders.
• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager

• Independently manage all activities relating to global mobility activities, ensuring all tasks are completed in a timely manner and all necessary follow up is carried out in line with legislation and AECOM policy.
• Work with autonomy, make decisions on medium complexity issues as required.
• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgent requests
• Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required.
• Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.
• Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative.
• Ensure the highest level of customer service is always maintained.
• Responsible for ensuring confidentiality is always maintained.
• Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required.
• Responsible for ensuring compliance with service level agreement, process, policies, and procedures.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e. GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.
• Responsible for accurate and timely documents management, and systems data and records maintenance on assigned transactions.
• Coordinate with relevant internal teams to ensure accurate processing of assignment letters (e.g. salary, assignment allowances, annual leave, and such like) are accurately reflected in assignment letters, and social security certificates of coverage are applied for and tracked for renewal.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.
• Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
• Provide input into the creation and delivery of performance reporting to business stakeholders.

Responsibilities & Duties

Content Management

• Coordinate with global stakeholders on article creation & updates
• Ensure all contents undergo required Document Management Process before they go live in the system
• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository
• Index, revise, update a variety of comprehensive contents
• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)
• Format HTML codes into knowledge articles
• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks
• Do testing before & after every system release
• Create & maintain records of system performance, system usage, & Articles inventory
• Prepare visual data analysis of reports
• Report issues/defects observed or raised by End Users for Development fixes
• Gather requirement for system enhancements
• Manage UAT with stakeholder users
• Create system know-how documentation
• Lead major project releases & rollout sessions
• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates
• Participate in planning & managing KM projects in alignment with agreed scope & delivery time
• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention
• Perform analysis of content requirements
• Generate reports & interpret data from MS Excel
• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities
• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s degree &/or at least 4 years of relevant work experience
• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)
• Advanced proficiency in MS Excel
• Excellent research skills
• Experience using ServiceNow for KM (Knowledge Base, ticketing, HTML, chatbot)
• Experience on processes & procedures relevant in KM, Technical writing or copy-editing, Reporting & data analytics

Preferred qualifications:

• Experience in web development & similar projects
• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), & methodologies
• Knowledge of HR metrics & their applicability
• Experience in the use of other HR Systems e.g. Workday & other KM platforms
• Understanding of Process Mapping Tools & Methodology
• Experience working in outsourcing, shared services, or similar model within similar function

Attributes: 

• Ability to be thorough & meticulous in completing assigned tasks & with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to gather, integrate, validate, & analyze relevant data to develop resolutions, findings, & recommendations. (Analytical Thinking)
• Ability to effectively communicate within a varied audience & internal & external customer using different platforms. (Communication)
• Ability to actively identify new areas for learning & opportunities to improve processes, tools, & mindset (Continuous improvement)
• Ability to maintain good customer relationship & initiate ways to improve customer experience (Customer Service) 
• Ability to identify & resolve moderate & complex issues by applying best practices & technical expertise & may recommend solutions for unique scenarios. (Problem Solving)

Working Environment & Physical Demands:

• Ability to work in Pacific Time schedule/Mid shift operating hours

• Detail-oriented, efficient, and organized.
• Able to prioritize and meet requirements of multiple competing project demands.
• Effective communication skills and ability to work with teams.
• Assists in the development and assessing the reasonableness of the proposed schedule durations, cost loading, activity coding and work breakdown structure (WBS).
• Able to use drawings and specifications for schedule development.
• Expert ability to develop critical path method (CPM) schedule logic for engineering, procurement, and construction as well as command of cornerstone scheduling system.
• Supports the development and detailed review of critical path method (CPM) schedules (medium-to-large).
• Assists in coordination of schedule input from all project stakeholders.
• Familiar with construction contracting and the scheduling implications of contract terms.
• Read and understand client contracts and subcontracts; particularly as related to scope, schedule, budget, and risk. Coordinate with project manager/lead to ensure all procedures are in place to meet contractual requirements
• Able to identify and assist in analysis of project schedule variances. Identifies and analyzes schedule variances and recommends associated corrective action.
• Responsible for data collection for schedule updating, analysis of schedule data to identify key project issues.
• Able to cost load, resource load schedules, and perform schedule risk analysis.
• Reviews contractor schedules (Baseline and progress updates) in Primavera P6 using critical path method (CPM), provides comments, prepares associated reports and recommendations per contract requirements, produces scheduling management reports.
• Performs analysis of Primavera P6 schedules, costs, cash flow and variance analysis reports.
• Reviews schedule status, updates master program schedules and provides management with input on contractor and subcontract performance.
• Monitor Key Performance Indicators (KPIs), such as earned value, cost and schedule performance, estimate to completion, and project end dates.
• Performing schedule recovery and impact; producing schedule impact analysis for modifications; producing schedule fragnet for inclusion in change order documentation.
• Performing time impact / claims analysis and prepare reports and recommendations during project execution.
• Analyzing contractor critical path method (CPM) schedules for delays, inefficiencies providing dispositions due to site conditions, inefficiencies, and delays.
• Knowledgeable of scope control and change management and has demonstrated ability to incorporate directed changes into schedule baseline and review/recommendations of consequential impact.
• Familiar with cost analysis and forecasting, cashflow reporting as it relates to planning and scheduling.
• Participates in and at times leads project planning and scheduling review meetings.
• BA/BS + 8 years of related experience in project controls or demonstrated equivalency of experience and/or education.
• Proficient with Primavera P6 Professional (v5.0 and above), Microsoft Office Suite (Word, Excel, Teams, Outlook)
• Prior experience working with an engineering, construction management or related field with 8+ years of relevant project controls/scheduling experience.
• Detailed knowledge of project planning and critical path method scheduling, practices, and earned value.
• Bachelor's degree in Accounting, Finance, Business Administration, Construction, or Engineering preferred

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities

• Works with the company financial and cornerstone systems and processes. 
• Applies financial terminology, measures, financial data analysis concepts and principles in assignments.
• Recognizes processes/project actions that may lead to project financial impact.
• Develops and maintains WBS for small projects.
• Assists in the use of drawings and specifications in the establishment of project baseline data.
• Begins basic analysis of cost and schedule variances.
• Develops knowledge of accounting principles.  
• Assists in assembling data for trending and forecasting.
• Understands progress/performance data and associated concepts and principles. Participates in the collection of progress data and review of performance trends.
• Familiar with earned value, scope control and change management concepts, principles and methodologies.
• Collects data and produces an initial analysis on manpower, labor hour, and labor cost requirements versus budget limitations.
• Collects and analyzes data for tracking actual cost to funding limitations.
• Provides support to tracking purchase order and subcontract commitments and expenditures.
• Familiar with the concepts and principles of project revenue and cost.
• Exposure to basic scheduling and cost baseline fundamentals, concepts and principles.
• Introduced to performance management and cost/schedule integration concepts and principles.
• Develops knowledge of scope control and change management.
• Supports project reporting process as required. 
• May participate in project cost review meetings.

Minimum Requirements

• BA/BS + 2 YORE or demonstrated equivalency of experience and/or education

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities

• Works with the company financial and cornerstone systems and processes. 
• Applies financial terminology, measures, financial data analysis concepts and principles in assignments.
• Recognizes processes/project actions that may lead to project financial impact.
• Develops and maintains WBS for small projects.
• Assists in the use of drawings and specifications in the establishment of project baseline data.
• Begins basic analysis of cost and schedule variances.
• Develops knowledge of accounting principles.  
• Assists in assembling data for trending and forecasting.
• Understands progress/performance data and associated concepts and principles. Participates in the collection of progress data and review of performance trends.
• Familiar with earned value, scope control and change management concepts, principles and methodologies.
• Collects data and produces an initial analysis on manpower, labor hour, and labor cost requirements versus budget limitations.
• Collects and analyzes data for tracking actual cost to funding limitations.
• Provides support to tracking purchase order and subcontract commitments and expenditures.
• Familiar with the concepts and principles of project revenue and cost.
• Exposure to basic scheduling and cost baseline fundamentals, concepts and principles.
• Introduced to performance management and cost/schedule integration concepts and principles.
• Develops knowledge of scope control and change management.
• Supports project reporting process as required. 
• May participate in project cost review meetings.

Minimum Requirements

-Bachelor’s degree in engineering, construction management, accounting, finance or other associated degree.
-Relevant work in lieu of degree considered
-2-4 years’ experience
-Excellent communication and interpersonal skills
-Excellent analytical and problem-solving skills
-Detail Oriented
-Strong organizational skills with an attention to detail.
-Motivated, detail-oriented and flexible.  Must be able to work independently, and exercise good judgment
-Ability to successfully multi-task and work independently in a fast-paced environment with a sense of urgency.
-Ability to work with high volume of transactions

This role provides administrative support for various tasks, such as data entry, timekeeping, expense reporting, and general assistance to one or more managers within a group, office, or business unit. This role works under direct guidance and supervision.

• Assist in general administrative tasks and may provide support to Executive Assistant On-Shore.
• Prepares and maintains basic reports, spreadsheets, and other necessary documents in response to and in anticipation of department’s needs.
• Prepares, reviews, submits, and tracks expense reports for reimbursements.
• Enters, tracks and processes departmental expenses and invoices for payment.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Processes timesheet approval, submission and Oracle Time Adjustments (OTA) (including approvals, transfers and cost center changes) for employees.
• Format documents as needed for other stakeholders
• Process and handle Employee Center cases.
• Inputting data from various sources into computer system or databases accurately, efficiently, and timely.
• Conduct online research or other types of research for onshore partners.
• Reroutes documents to other approvers when necessary.
• Perform other related projects and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Assist senior administrative colleagues by assisting with tasks such as creating and maintaining basic reports, organize shared files, and other assigned duties
• Receives guidance and training on well-structured assignments relying on instructions and established procedures.
• Perform and accomplish the responsibilities listed above under direct guidance and supervision of an SME or Team Leader.

This role provides administrative support for various tasks, such as data entry, timekeeping, expense reporting, and general assistance to one or more managers within a group, office, or business unit. This role works under direct guidance and supervision.

• Assist in general administrative tasks and may provide support to Executive Assistant On-Shore.
• Prepares and maintains basic reports, spreadsheets, and other necessary documents in response to and in anticipation of department’s needs.
• Prepares, reviews, submits, and tracks expense reports for reimbursements.
• Enters, tracks and processes departmental expenses and invoices for payment.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Processes timesheet approval, submission and Oracle Time Adjustments (OTA) (including approvals, transfers and cost center changes) for employees.
• Format documents as needed for other stakeholders
• Process and handle Employee Center cases.
• Inputting data from various sources into computer system or databases accurately, efficiently, and timely.
• Conduct online research or other types of research for onshore partners.
• Reroutes documents to other approvers when necessary.
• Perform other related projects and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Assist senior administrative colleagues by assisting with tasks such as creating and maintaining basic reports, organize shared files, and other assigned duties
• Receives guidance and training on well-structured assignments relying on instructions and established procedures.
• Perform and accomplish the responsibilities listed above under direct guidance and supervision of an SME or Team Leader.