This role will primarily be responsible to process, analyze and prepare reports on financial metrics periodically and assist in the preparation of outlook, forecast and budgeting process.  

• Perform assigned financial reporting requirements by providing analyses of financial data and preparation of reports. 
• Assist in the preparation of the annual plan and budget. 
• Support in the preparation of monthly P&L forecasts & budget reporting 
• Assist in month-end processes by providing SG&A cost analyses and expense accrual summary reports 
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes. 
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required. 
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures. 
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.  
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity. 
• Participate in audit-related activities. 
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. 

We are looking for a Key Account Specialist to join our growing business!

What’s on the menu to do:

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country

• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives

• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders

• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda

• Serve as the SPOC for escalations from our restaurant partners

• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

What do you bring to the table?

• At least 2 years of account management experience, preferably from F&B or E-Commerce

• Excellent interpersonal and communication skills and strong negotiation skills

• Thrives and excels at managing relationships and handling store-level escalations

• Pleasant personality, high level of enthusiasm and commitment

• Team player, self-motivated with the ability to work independently

• Keen interest and good understanding of the restaurants industry

• Proficiency in Microsoft Excel and/or Google Sheets

• Required language(s): English and Filipino

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• We recognize top performers, welcome our newbies, and share good food!

• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Shift: Mid Shift

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision trees
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

Shift: Mid Shift

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision trees
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision trees
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

Shift Assignment: Mid Shift

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during mid shift corresponding to UK EST working hours and be part of the Finance team. 

• Assist with projects that entail analysis and reconciliation
• Provide customer service to internal and external customers
• Meet various deliverables for monthly and quarterly financial close 

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpandaServe as the SPOC for escalations from our restaurant partnersEnsure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

We are looking for an Associate/Specialist, AP Service Delivery to join our growing team in Finance based in our shared service centre in our BGC office!

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

• Assisting in the creation and conceptualization of various forms of communications plans
• Assisting the Communications and Media Relations Specialist in conducting research on recent news and stories related to the company, competitors and the industry
• Help manage content on social media, particularly online communities that are related to foodpanda and other channels
• Monitoring corporate PR issues (national and local issue), including flagging potential issues brewing in the industry
• Provide support in building micro-influencer database from Facebook groups, TikTok, YouTube and other social content platforms
• Assisting team members in projects, reports, events, and initiatives as needed

The Media Relations Manager plays a key role in strengthening the company’s brand and reputation by maintaining good relationships with the media, communicating key company messages through traditional and new media platforms, and helping to manage PR issues as needed. This person will be responsible for:

• Building, growing and maintaining a robust media network
• Bridging the relationship between foodpanda and the media and creating a positive brand image
• PItching stories to the press and generating coverage
• Organizing press conferences, interviews and other media engagements
• Preparing detailed reports on media coverage, SOV and sentiment
• Handling critical issues with the media if/when they arise

Reporting to the Head of Communications and Public Affairs, the successful candidate will play a key role in developing and implementing foodpanda’s public policy strategy and programs to optimize the business and operating environment. Working collaboratively with various business functions in foodpanda, the successful candidate will be a key contributor in maintaining the company’s good reputation and standing among the communities in which we operate.

• Help develop foodpanda’s internal public policy strategy and programmes on topics relating to the tech and food delivery sector, including but not limited to employment, gig work, sustainability, competition, as well as consumer & data protection
•  Collaborate with internal and external stakeholders to implement foodpanda’s policy stance and programs
• Help build foodpanda’s stakeholder network within the public sector, academia, professional associations, NGOs, and more, both at the central and local levels (travel to provinces, regional company offices, and other key locations are required)
• Communicate and advocate for foodpanda’s policy positions by (a) drafting position papers on proposed legislation, (b) responding to concerns from government stakeholders, (c) developing policy communications materials in consultation with key internal stakeholders such as PR/communications, legal and operations; and (d) where needed, represent foodpanda at government meetings/Congressional hearings
• Contribute to foodpanda’s efforts in uplifting riders, vendors, and our communities through relevant initiatives
• Identify and pursue partnerships with government agencies, key opinion leaders, or credible organizations to build thought leadership
• Drive the implementation of these initiatives and programmes, and track and review the effectiveness of the same

This role provides administrative support for various tasks, such as basic scheduling, travel arrangements, expense reporting, invoicing, purchase orders, and general assistance to one or more managers within a group, office, or business unit. Familiar with a variety of the field's concepts, practices, and procedures. Works under moderate supervision. This role requires the skills and ability to partner with leaders on confidential matters and communicate effectively and appropriately with internal resources, clients (where applicable), and other parties in a global and virtual working environment.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Managing shared mailboxes including but not limited to email correspondence and basic scheduling.
• Prepares, generates, and maintains reports, spreadsheets, presentations, and other necessary documents as required, in response to and in anticipation of the department’s needs.
• Prepare, review, submit, and track expense reports for reimbursements.
• Enter, track, coordinate, and process departmental invoices for payment.
• Updates and secures Salesforce data to ensure accuracy, completeness, and usability for business operations.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Reroute documents to other approvers when necessary.
• Conduct online research or other types of research for onshore partners..
• Answering customer inquiries, maintaining client records, performing research on financial products such as stock investment, and providing administrative support to the stakeholders as needed.
• Preparing and/or monitoring compliance and/or correspondence requirements
• Processing Certificate of Insurance and ensuring correctness of data. (COI)
• Process travel bookings such as air, land, hotel, and other necessary bookings suitable to stakeholders' needs.
• Virtual coordination with suppliers and vendors.
• Maintain the SOP/DTP of current processes and assist with documentation updates as required.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of Team Lead.

This role is responsible for designing and delivering insightful, moderately complex analyses and reports to empower business partners across the enterprise. The ideal candidate is highly skilled in data acquisition, processing, visualization, and automation enabling them to provide actionable insights that drive data-informed decision-making. Their work will directly support the organization’s strategic goals, ensuring that stakeholders have the information needed to make effective and timely decisions.

• Perform data collection and management and ensure data integrity and readiness for analysis
• Support the reporting and analysis strategy
• Perform spend analysis and data modeling
• Perform and then provide analysis of process reports
• Perform analyses using large datasets and multiple data sources
• Define company data assets and manage and improve existing reporting systems
• Assist in preparing compliance-related reports and procedural documentation
• Develop custom reports for customers and provide management support
• Develop data reports and dashboard visualizations
• Develop, maintain, and innovate data dashboards visualization and applications
• Contribute to various and simultaneous process efficiency to streamline processes, improve customer experience, and increase productivity; produce data quality reports for decision making
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Screen new site locations for solar power projects in partnership with project development managers. 
• Represent the company to landowners, presenting project opportunities and establishing new relationships. 
• Negotiate and execute land lease and purchase agreements, securing right of way for transmission lines and substations. 
• Work closely with transmission line route assessment, land survey and other land related service providers. 
• Maintain open communication with landowners and municipalities and collaborate with internal and external stakeholders. 
• Manage and maintain accurate records of signed land leases, including registration processes with the Land Survey. 
• Provide support to team members and colleagues as needed throughout other project phases.

Job Brief:

This role is primarily responsible for providing simple to moderately complex support to the day-to-day time and labor process and ensure the accurate posting of timecard transactions based on relevant policies, regulations, and standard processes.

Responsibilities & Duties

• Performs simple and assigned complex time and labor processes to support the overall timekeeping services in compliance with methodologies, relevant regulations, and established standards.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Run nightly revenue process.
• Answers simple to moderately complex timekeeping inquiries using company systems based on standard procedures.
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs simple but varied tasks in compliance with service-level agreements, processes, policies, and procedures.
• Assesses identified issues and collates documentation to assist in investigating and resolving common and recurring issues.
• Supports selected simple process improvement initiatives to streamline processes.
• Performs ad hoc tasks as requested or assigned.

Qualifications & Requirements

Minimum Requirements

• Bachelor’s degree or at least 3 years of relevant work experience.
• Intermediate proficiency in MS Office tools 
• Working knowledge and understanding of Timekeeping processes and procedures.
• Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
• Intermediate knowledge in HR Systems, preferably Oracle, ADP, and ServiceNow or other similar platforms and tools.

Attributes

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

About The Opportunity

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

What you need to be successful

• Graduate of a Bachelor’s degree in business, marketing, mass communication or related areas preferred.
• Open for fresh graduates with sales experience gained through internship but candidates with 2-3 years Sales and/or Business Development experience and strong understanding of Sales Pipeline Management will be prioritized.
• Strong communication skills. Preferably comfortable to speak in both English, Filipino, and in the local dialect in the area.
• Open to do extensive fieldwork.
• Highly motivated to achieve targets, objectives, and key result areas.
• Self motivated team player with a proven ability work in a fast paced environment

We are looking for a Manager, O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines. 

Responsibilities

• Support the European markets.
• Lead a team of O2C associates and specialists, provide guidance to junior/senior team members.
• Assist in generating invoicing and payments according to partner contracts.
• Reconcile billing and payment discrepancies and ensure data validity, accuracy, and completeness.
• Support on month-end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality.
• Contribute actively in further improvement and optimization of processes.
• Support O2C-related projects or be the key person in project teams.
• Works with multiple stakeholders to resolve complex problems with minimal guidance.
• Updates job knowledge by participating in educational opportunities 

We are looking for a highly motivated Specialist, O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines.

Responsibilities:

• Perform the bill run process on SAP. You will need to have an understanding of some applications such as SAP, Salesforces, and SQL.
• Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues
• This is a task that can require conflict resolution skills, as it can involve disputing payment and reconciling issues with both internal stakeholders as well as external vendors.
• Coordinate with other departments and external vendors to solve the payment or invoicing issue.
• Process the adjustment timely and accurately. Support Month End Close Reporting
• You should understand the Revenue Accounting Principles and own the corresponding entries in the financial statements.
• Prepare reports and assist in any data entry when required.
• Evaluate, plan, and implement improvements in all business processes and practices surrounding foodpanda’s delivery rider payroll and vendor payment cycles.
• Work closely with the payables and systems support team to continually automate, streamline, and improve current reporting, operational and reconciliation processes to improve business efficiency in the region.

In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.
Responsibilities:

• Lead and mentor a team of accounts payable associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping
• Set clear performance expectations and provide regular feedback
• Ensure compliance with company policies, accounting standards, and legal requirement
• Stay updated on changes in regulations and implement necessary adjustments
• Identify opportunities for process improvement and efficiency
• Propose and implement best practices to enhance departmental operation
• Establish and maintain strong relationships with stakeholders
• Serve as the point of contact for issues within the function
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

Requirements:

• 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance
• Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.
• Proficiency in English is preferred for effective communication with overseas stakeholders and vendors. 

Shift: Mid Shift

The QA Manager will oversee the software quality assurance testing process responsible for improving the quality, consistency and reliability of software product deliverables. This role will establish, manage and communicate software QA practices and procedures and coordinate software product testing processes. 

• Partner with product teams to develop, implement and manage processes to ensure that software products meet required specifications for quality, functionality and reliability prior to delivery
• Establish and maintain quality assurance standards, procedures, and policies
• Establish and maintain an automation testing framework.
• Coordinate all aspects of QA testing for software product releases
• Collaborate with stakeholders to ensure alignment on quality objectives
• Collect and analyze quality metrics and stakeholder feedback to optimize quality assurance operations and improve software product quality
• Manage a team of QA engineers and participate in hiring and onboarding
• Establish guidelines, polices and best practices for Test Environment management.
• Ensure compliance with standards and practices
• Define and manage the QA Team’s roadmap

This role provides administrative support for various tasks, such as preparation of reports, charts, and other presentation materials, inventory of office supplies, timekeeping duties and maintenance of files, databases and archives of relevant records to one or more managers in a department or group in an organization. This role works under general guidance and supervision.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Prepares, generate, and maintain reports, spreadsheets, presentations, and other necessary documents as required, in response to and in anticipation of department’s needs.
• Prepares, reviews, submits, and tracks Stakeholder’s expense reports for reimbursements
• Enters, tracks and processes departmental invoices for payment.
• Processes timesheet approval, submission and Oracle Time Adjustments (OTA) (including approvals, transfers and cost center changes) for employees.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Process and submit ServiceNow IT ticketing.
• Process and purchase orders for office supplies, including IT hardware and software services. Conduct online research or other types of research for onshore partners.
• Reroute documents to other approvers when necessary.
• Perform other related functions, projects and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Receives guidance and training on well-structured assignments relying on instructions and established procedures and may be relied on to solve routine problems/issues.
• Perform and accomplish the responsibilities listed above under the general guidance and supervision of an SME or Team

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and serving as a liaison with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, resourcefulness, and the highest degree of confidentiality.

• Primary support for the West Offices
  • Including all the associated assigned tasks
  • Office spreadsheet data (Teams)
  • Act as liaison between FM and landlords re: payments, etc.
  • Supplier onboarding process
  • Supplier invoicing and follow-up
  • PO creation as needed
• Occupancy Reporting for West
  • Review and distribute weekly West Occupancy Report
• Sustainability Reporting for West
  • Data collection site utility invoices for the West offices and enter into the West Region spreadsheet
• Parking and Storage for all West Offices
  • Data collection of site parking and storage costs and enter in the West Region spreadsheet
  • Submit ZAP forms
• Iron Mountain for Americas
  • Code and/or ensure all invoices are set up with proper regional PO number in Coupa and process via Coupa
• Safety Incident Reporting
  • Maintain the Safety Incident Reporting spreadsheet on a monthly basis for the RFM’s to enter follow up notes

This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

• The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.
• Conceptualize and Creates system training including interactive, animated videos that teach users in short learning intervals.
• Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.
• Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
• Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
• Researches and stays on top of learning industry design best practices.
• Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Create and update SOP/DTP of current and new processes.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
• Lead and support key projects, audit reviews, activities, and documentation.
• Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.