The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

This role is primarily responsible to provide day-to-day administrative support and coordination related to employee data management in compliance with the service level agreements, processes, policies, and procedures.

Responsibilities & Duties

• Perform intermediate to advanced tasks related to employee data management
• Ensure accuracy of all data processes and entered in HR systems
• Gather information and documentation from relevant stakeholders to assist in investigating and in resolving issues
• Escalate identified issues and concerns to the Team Lead for timely resolution
• Maintain current processes and incorporate documentation updates as required
• May assist with preparing reports as required

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s degree or at least 2 years of relevant work experience
• Intermediate proficiency in MS Office tools  
• Basic knowledge and understanding of HR processes and procedures
• Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
• Experience using Oracle, Workday, SAP, PeopleSoft, ServiceNow or other similar platforms and tools is preferred

Attributes: 

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) 
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service) 
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication) 
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) 

Working Environment and Physical Demands:

-               Ability to work in shifting schedule / operating hours and business critical working days

The Business Process Engineer is responsible for leading and supporting value stream and business process-based projects and initiatives across 1FG. He/ she provides expertise and technical assistance for projects involving the end-to-end business process of the different business divisions of 1FG. He/ She provides project leadership and/or support to 1FG (Corporate), Business Units/ Divisions, and Plants/Mills/ Operating Units for initiatives involving business process mapping, analysis, development, training, assessment and improvement. He/ she is also the Food Group’s subject matter expert for documentation, document management and process-based assessments, and serves as one of the Document Controllers of 1FG-level documents.

• Perform business process mapping using globally-recognized standards and frameworks (e.g American Productivity and Quality Center) to determine value streams and business processes that are applicable to the initiative/ project. This includes determination of interfaced processes across value streams.
• Determine the required process documentations at the 1FG (Corporate), Business Unit/ Division, Country, and Mill/ Site/ Operating Unit levels by facilitating discussions with Value Stream Leads and Business Process SMEs. 
• Perform process heat mapping to determine currently documented and implemented processes versus required business processes
• Create the business process development plan, detailing the business processes to be documented, the type of document to be created (e.g. policy, guideline, procedure, work instruction), the assigned author/ document writer, and the target completion of documentation.
• Enable Business Process SMEs and Value Stream Leads to determine the minimum content that will be required for Business Unit/ Division, Country, and/ or Mill/ SIte/ Operating Unit-level documents.
• Create and/ or improve business process documents, considering the operations involved, applicable requirements and standards,process interfaces, actual and potential pain points, quality, efficiency, effectiveness of controls (internal controls and process controls), standardization, risks, productivity, customer satisfaction, and intended implementers/ process owners (especially for business processes to be deployed across different countries and the entire 1FG)
• Enable the review, approval, and publishing  of the documents he/ she has created. 
• Ensure compliance to established documentation and document management processes in the execution of document development activities (whether by him/ her or by other document writers involved).
• Collaborate with and enable SMEs and Value Stream Leads to carry out cascades or trainings regarding the approved business process documents. 
• Perform or enable execution of process implementation assessments to determine compliance to established business processes. This covers activities from planning to actual assessment, and communication of assessment results.
• Provide recommendations and support for the improvement of business processes.
• Design, prepare materials for, and deliver trainings on value stream understanding, business processes development,, documentation, document management, and process-based assessments (e.g. PECA). Provide guidance on these as necessary or as requested.
• Design, drive implementation and continually improve 1FG’s Document Management Program.
• Perform document control tasks for 1FG-level and for PH Country-level documents as defined in the Document Management Program, such as checking compliance to template, provision of document code, uploading and maintenance of documents to the designated repository, notifying intended readers (1FG or PH), handling of superseded, obsolete and external documents. 
• Provide training and/or provide guidance on Value Stream Processes, Business Process Mapping, Heat Mapping, Business Process Development, Documentation, and Document Management.
• Manage assigned initiatives from planning to monitoring and routine reporting to the Business Process Team and the stakeholders. This includes addressing risks of delay and challenges, and the resolution of issues encountered.

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight Implementation Project Management:

• Leading, tracking and driving the progress of the requirements work stream of the program.
• Monitoring effort and deliverables to ensure the work stream delivers according to milestones.
• Organizing and leading regular discussions with the relevant business, finance, technology and operational groups as required by the work stream of the program
• Assist in the creation of presentations to the program Steering Committees and other governance committees for reporting project progress and escalating issues
• Working closely with country Finance, Risk, Development teams, Data Center teams, Operations teams to identify and resolve project dependencies and risks

Requirements Phase

• Responsible to understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Deliver decomposed local regulatory report forms / schedule to identify critical information / data and its expected values.
• Submit and discuss documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed.
• Clearly discuss requirements on data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Deliver Mapping (Rules) Design, Documentation, Writing, and Review in accordance with identified requirements.

Testing Phase

• Deliver Data Quality review of identified data in partnership with other work streams in the Centralized Team.
• Complete UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team.

Others:

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 10+years background in transformation projects / Hands on project management experience (preferably related to financial / regulatory reporting).
• Prior experience in financial sector is an advantage
• High caliber person having strong analytical skills
• Ability to engage with senior management
• Basel 2/Basel 3 reporting experience highly advantageous
• Prior experience in IT projects for reporting is an advantage
• Basic Oracle/SQL/MS-Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous
• PMP Certification is advantageous

Competencies:

• Goal oriented, highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Bachelors degree, potentially Masters degree

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

JOB DESCRIPTION:

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. 

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight implementation:

• Review local regulatory reports across the region to identify common reports and set up standards for classification
• Identify and analyze country’s critical data elements and attributes for LRR
• Perform data quality review in particular for data coming from systems other than Genesis
• Help to resolve data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams
• Liaise with country Finance SMEs, Technology colleagues of GFTS, and other relevant parties to write LRR rules in Rule Harmony for countries
• Assist country to design and perform UAT and parallel testing
• Support countries to implement other LRR projects e.g. Local RWA Optima RegInsight Implementation program

Others:

• Assist countries to institutionalize global LRR Governance standards and processes for issue tracking and reporting, GRITT maintenance, and to facilitate oversight
• Perform on-going review, e.g. EUCs, to help standardize and optimize current LRR processes to increase efficiency and enhance controls
• Support RegInsight LRR change management activities
• Provide support to in-country Finance teams
• Lead/participate in future process migration activities

Development Value:

• The opportunity to work with people from different functions and different countries
• Opportunities to gain a thorough knowledge of several Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 4-6 years of work experience in accounting (IFRS, local or US GAAP) financial reporting/auditing role
• Prior experience in regulatory reporting role is an advantage
• Financial product knowledge

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Fluent English knowledge
• Professional communication & interpersonal skills
• Excellent analytical skills
• Advanced MS Excel knowledge

Qualifications:

• University/College degree in finance/accounting/IT

Competencies:

• Highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Demonstrated ability to complete tasks within tight deadlines
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Basic Oracle/SQL/MS-Access knowledge is an added advantage
• Knowledge of an additional Asia language
• Project Management experience and other IT skills

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Job Title

Job Description Summary

Job Description

RESPONSIBILITIES
 

• Procurement Strategy:

o Develop, implement, and optimize procurement strategies aligned with C&W’s goals and objections

o Employ best in class procurement processes, tools, and templates to include engaging with Category Managers and preferred suppliers in the execution of procurement responsibilities.

• Sourcing & Vendor Management:

 o Source new suppliers, evaluate capabilities, identify suitable solutions, and work with TDS and Corporate Category Managers to award contracts.

o Oversee the global onboarding of suppliers for newly established C&W accounts to meet the contractual requirements of timing and varying onboarding compliance requirements by country.

o Support transition reporting requirements to maintain clear and transparent visibility to the account team and client of progress.

o Partner with C&W Technology to address opportunities for global consistency of procurement tools

o Manage supplier relationships to ensure the procurement of high-quality products and services while negotiating favorable terms and agreements.

o Develop programs and initiatives to ensure achievement of all goals, metrics, KPI’s, and generate necessary reports.

• Cost Control: o Analyze procurement data, monitor costs, and identify opportunities for cost savings without compromising quality or service.

o Design and manage the RFP tender process to support program goals and requirements, includes interpreting contracts and negotiating favorable terms with vendors to achieve savings.

• Process Improvement: o Continuously enhance processes, workflows, and tools to increase efficiency and effectiveness.

• Contract Management:

o Draft, review, and negotiate contracts and other business documents including adherence to company policy, compliance, and legal requirements.

o Manages the process of contract terminations, expirations, extensions, and renewals.

• Team Leadership:

o Lead and mentor a team of procurement professionals, providing guidance and support to achieve company objections. Perform other miscellaneous related duties as assigned.

o Engage remotely and across time zones while collaborating with diverse cultures. Work schedule Monday through Friday with overlap to North America business hours.

KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in Business or a related field is required. MBA or related Master’s Degree preferred.

• Proven experience as a Procurement Manager (or similar role) with at least 7 years of relevant experience.

• Strong knowledge of procurement best practices, sourcing, and vendor management.

• Experience in contract negotiation and management, including English language.

• Exceptional leadership and team management skills.

• Proficiency in procurement software and tools.

• Excellent communication and interpersonal skills with robust global cultural awareness.

• Demonstrated analytical and problem-solving abilities.

• Knowledge of legal and regulatory aspects of procurement globally.

• Strong management skills with the flexibility to handle multiple tasks.

• Prior experience working in a shared services environment is a plus.

• Proficient in multiple languages is a plus

 

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

 

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight implementation:

Requirements Phase

• Understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Decompose the local regulatory report forms / schedule to identify critical information / data and its expected values.
• Prepare documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed. 
• Prepare documentation to resolve data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Perform Mapping (Rules) Documentation, Writing, and Review in accordance with identified Requirements. 

Testing Phase

• Perform Data Quality review of identified data in partnership with other work streams in the Centralized Team. 
• Perform UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team. 

Others

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 5-7 years of work experience in accounting (IFRS, Local or US GAAP) financial reporting/auditing role
• Regulatory Reporting experience Production or Implementation highly advantageous
• SQL/MS Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions 
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous

Competencies:

• Highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Hands on project management experience

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Purchasing Specialist is responsible for carrying out the daily purchasing processes for Abbott Rapid Dx North America or Abbott Rapid Dx , LLC, ensuring the timely and efficient procurement of company materials and services. The purchasing team is key to ensuring continued supply of our products, relationship management with our vendors and that all processes and objectives are implemented efficiently and timely and support the overall GBS vision.

Duties and Responsibilities

• Advance perform the daily purchasing processes for stocked items (with an MRP evaluation as needed), nonstocked items, capital equipment and services

• Review and maintain purchasing contingencies to ensure continued supply of product

• Ensure contractual obligations are implemented, maintained and compliant

• Participate in daily team meetings to address open tasks, issues and projects and ensure actions are being taken to ensure KPIs are met

• Maintenance of the shared purchasing mailbox, shared web portal for communicating with off-site warehouses.

• Manages incoming urgent requests, work with warehouse, sales, marketing, transport, Masterdata, planning, finance and customer service.

• Establish and maintain strong relationships and work effectively with internal and external customers

• Contribute to the Customer Experience ensuring delivery of acceptable quality goods and services on-time

• Resolve disputes or complaints between requestors and vendors

• Represent Purchasing in all product launch initiatives

• Record and manage actions in relation to supplier incidents

• Participate in quarterly supplier reviews and ensure corrective actions are implemented

• Participate in Projects in the area of the responsibility such as process improvement and implementation

• Produce daily and monthly reports/metrics

• Comply with applicable antitrust and other purchasing-related laws and regulations including Federal Acquisition Regulations for government contracts.

• Communicate the importance of the Quality System to all employees and report on its effectiveness

• Execute applicable Quality System processes

• Other duties as assigned by the immediate superior Abbott Rapid Dx Global Business Services (GBS) Manila

Key Position Competencies

• Functional / Technical skills

• Communicates Effectively

• Time Management

• Agile Learner

• Results Driven

Minimum Qualifications

• Must have experience working with SAP or other ERP/MRP system

• Must be a self-starter with the ability to work in a fast-changing environment

• Must have strong business analytic skills

• Must have a desire for achieving excellence in customer satisfaction and support service delivery

• Must be a team player with high initiative and energy with the ability to work cross-functionally and drive process and projects

• Must be proficient in MS Office Suite

Education and Experience

• Bachelor’s Degree (Supply Chain, Business, Finance, Industrial Engineer is preferred) or 3-5 years relevant experience in a purchasing organization required

• Experience with Lean, Six Sigma or Business Management concepts preferred • Certification from APICS or equivalent preferred

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight implementation:

Requirements Phase

• Responsible to understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Deliver decomposed local regulatory report forms / schedule to identify critical information / data and its expected values.
• Submit and discuss documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed. 
• Clearly discuss requirements on data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Deliver Mapping (Rules) Design, Documentation, Writing, and Review in accordance with identified requirements. 

Testing Phase

• Deliver Data Quality review of identified data in partnership with other work streams in the Centralized Team. 
• Complete UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team. 

Others:

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 7-9 years of work experience in accounting (IFRS, Local or US GAAP) financial reporting/auditing role
• Regulatory Reporting experience Production or Implementation highly advantageous
• Basel 2/Basel 3 reporting experience highly advantageous
• Prior experience in IT projects for reporting is an advantage
• Basic Oracle/SQL/MS-Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions 
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous

Competencies:

• Goal oriented, highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Hands on project management experience

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.

Duties and Responsibilities

• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Manage and process all inquiries and orders from all receipt methods
• Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
• Manage the organization of Domestic and International shipments as per Inco terms
• Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
• Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
• Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
• Investigate and process Credits & Return Goods Authorizations and Debits
• Communicate proactively with internal and external customers regarding order status
• Route customer contact inquiries to appropriate resources
• Work cross-functionally to ensure that accurate information is maintained in SAP
• Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
• Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
• Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
• Investigate and resolve service issues reported by customers or as requested by Abbott
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Creating process documents in line with our Quality Management System
• Other duties as assigned

Key Position Competencies

• Functional Technical skills
• Self-Starter – ability to work on their own initiative
• Problem Solving skills
• Drive for Results
• Confident, can-do attitude.
• Dealing with ambiguity
• Dealing with complex tasks – where issues can have consequences across multiple departments.
• Proven record of multi-tasking
• Time Management
• Written Communications
• Customer Focus

Minimum Qualifications

• Previous customer service experience required (in the healthcare industry preferred but not essential)
• Must be proficient in MS Office including Excel, Word and Outlook
• Proficiency in an ERP System (preferably SAP)
• Experience handling tasks where attention to detail is critical to success
• Experience of shipping, domestic and export traffic terms, documentation and procedures.
• Thorough understanding of Customs regulations and Export controls
• Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
• Experience auditing documents and project requirements.
• Knowledge and comprehension of basic contract terms and conditions
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to react to situations with a strong sense of urgency
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years of working experience in the related field required
• Knowledge of SAP or ERP applications required
• Proficiency in the Korean Language

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

This role is primarily focused in contributing to the development of visual marketing and communications projects and execution of visual strategy which includes layout, design, and production activities for graphic-design artworks.

• Create appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms
• Lay out bid documents, capability statements and other work winning materials
• Assist in designing and executing design concepts for executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use  
• Create and edit materials for events and campaigns
• Coordinate the production and distribution of printed materials
• Assist in reviewing, gathering, and maintenance of the project and staff photography library and other existing assets
• Assist in managing AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

JOB DESCRIPTION:

Job Description
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located in our office at Manila, Philippines. This role is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This job description will be reviewed periodically and is subject to change by management.

Key Areas of Accountability : 

Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. Review and respond to all emails with professionalism, accurate information and timely follow up. Properly document customer interactions by recording details of inquiries, complaints, and comments as well as actions taken. Utilize all resources to resolve any issues or potential concerns regarding a customer, product or system. Obtain knowledge of businesses processes to resolve proactively and seek assistance from the leadership team as necessary. Understand and review Credits & Return Goods Authorizations, and Debits. Take note of concerns received from customers and liaise to Support Team or Specialists for resolution. Work with Domestic Customer Service Management in identifying and documenting areas of process changes or improvement. Work with Distribution Centers, supply chain and sales as needed to manage customer expectations and ensure order fulfillment requirements are met. Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, and SharePoint to accurately provide information to all inquiries and follow business guidelines. Execute applicable Quality System processes. Support Sarbanes-Oxley (SOX) compliance. Other duties as assigned 

Job Specification 

Must be proficient in MS Office including Excel, Word and Outlook 
Must have good keyboarding and typing skills 
Must have customer service experience, preferably on phone support/tasks Must be able to multi-task and meet deadlines 
Must be able to work independently and on a team. 
Must be willing to work night shift

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

• Responsible for the creation, design, development, and implementation of RPA systems to enhance business process efficiency
• Investigates, analyze, and set up automated processes to maximize efficiency for a business model.
• Evaluate automation potential of business processes
• Conducts coding within RPA tools (e.g. Automation, Catalytics, etc.)
• Conducts User Acceptance tests
• Monitors, supports and maintains running BOTs
• Collaborates with other RPA experts across our worldwide organization to explore solutions, adapt and share best practice
• Work together with different organizational areas on process designs
• Supports Project Manager / RPA Lead in managing project timelines, quality, budgets as well as client relationships
• Share experience and knowledge to assist in the development of recommendations and solutions that are in-line with industry best practices

• Responsible for the entire user interface lifecycle, from design, development to maintenance and improvement
• Designs, builds and configures application to meet business process and application requirements. Minimum of 3 year(s) in Software/System development and Web development.
• Develops user-friendly and visually appealing web applications using Angular, HTML, CSS, and JavaScript/TypeScript.​
• Implement complex front-end business logic and integrate with back-end services using RESTful APIs.​
• Optimize web applications for maximum speed, reliability, and scalability across various devices and browsers.​
• Writes maintainable, modular, and efficient code adhering to best practices and coding standards.​
• Participates in code reviews, identify, and fix bugs, and maintain a high level of overall application quality.​
• Collaborates with other experts across our worldwide organization to explore solutions, adapt and share best practice.
• Integrates with various APIs and third-party services.
• Utilizes Azure cloud services such as Azure Functions and Cosmos DB for efficient data management.

• Take responsibility: Receives and professionally responds to user inquiries and requests via telephone, email, case tracking system with speed, accuracy and proficiency
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

AECOM is seeking a Copywriter to be based in Manila, Philippines

The role is primarily responsible to provide copywriting services across a spectrum of internal and external communication channels. This includes supporting key priorities and initiatives that help strengthen the engagement of employees, existing and potential clients, media, and broader audiences, with AECOM’s brand and work. 

• Develop content for a spectrum of internal and external communications such as announcements, posters, digital campaigns, employees/client newsletters, social media posts, website, marketing brochures, reports, qualifications, and project sheets
• Produce high-quality copies in compliance with AECOM’s style, language, and tone
• Proof-read and edit marketing collaterals, executive emails, speeches, proposals and presentations, video subtitles, and translations for internal and external distribution
• Desk research to source and validate content, and to identify opportunities to differentiate and strengthen AECOM brand
• Participate in discussions on project requirements and seek approval from key stakeholders on projects for publication
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
• Contribute specialized expertise and provide key updates to manager on project status
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions and alternatives to manager
• May support junior members of the team in addressing routine issues

AECOM is seeking a Communications Specialist to be based in Manila, Philippines

The role is primarily responsible to support and coordinate content templating and distribution to increase employee engagement and promote AECOM brand awareness in various external and internal channels, websites, and communication platform.

• Templating, formatting and distribution of internal communications in line with corporate brand guidelines.
• Templating, formatting and distribution of client and external communications in line with corporate brand guidelines
• Monitor and report on engagement with internal and external communications.
• Support development of website pages and uploading content to support external campaigns and news announcements
• Coordinate monthly Spotlight Award submissions for each ANZ region – edit content and seek approvals from various business leads, format for distribution.
• Coordinating content from business leads for monthly Team Talks briefing packs.
• Support internal and external calendars, project trackers, and award submissions
• Track impact of marketing campaigns through performance dashboards, metrics, and analytics
• Monitor inbound emails in the Communications ANZ inbox
• Escalate and analyse identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service-level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

The role will primarily be responsible in providing administrative support to the HR operations and document management in compliance with the service level agreements, processes, policies, and procedures.

• Provide support to HR operations by accurately drafting, distributing, and collecting signed job change letters, promotions, and other relevant processes.

• Provide customer support by analyzing and providing solutions to typical issues based on policies, processes, and guidelines by utilizing relevant HR systems and designated case management systems.

• Ensure strict adherence and compliance to standard laws, protocols, and policies for electronic personnel file management and document storage

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.

• Support selected simple process improvement initiatives to streamline processes.

• Responsible for sales turnover in Visayas and Mindanao Region for Fire Detection and Alarms System (FDAS).

• Develop and manage local customer and influencer portfolio and implement agreed channel strategy based on the budget set by local CSO and FIR Regional Strategy.

• Present, discuss, adjust, and follow up on technical and commercial solutions with the end users and all relevant parties.

• Support on the planning of product launch introduction in the Visayas and Mindanao areas. Can be able to generate, follow-up, and win project leads in Visayas and Mindanao Areas and focus vertical.

• Increase sales awareness of FIR SPH through Visayas and Mindanao region by creating demand and project leads through business developments and early involvement with large end-users and major influencer groups. By planning and organizing key influencer events in collaboration with the local marketing team of BT-FIR, thru participating in trade shows, congresses, and support PR.

• To build a strong and good business relationship management w/ key customers and key influencers in Visayas and Mindanao region.

• Provide feedback on market trends, and customer/end-user needs and support collection of competitor information (portfolio as well as industries).

• Define and implement price, discount, and rebate schemes in line w/ BU guidelines and local CSO for the territory.

• Actively get involved in the tender specification of large projects, drive specifications of FIR and convert these tenders into leads.

• Collaborate w/ local CSO to align sales and Account receivable topics.

• Product Knowledge
  • Understand full range of Pro Sound speakers, electronics, microphone and mixer products and solutions.
  • Able to conduct the sales presentation and demonstration
  • Able to provide the technical specification(schematic, BOM, A&C spec etc) to the user or consultant(with the help of MKR/MKA with the help from BU and RSO).

• Salesmanship
  • To identify potential customers and projects in the market.
  • An independent contributor with strong interpersonal and communication skills.
  • To provide the quotation and commercial terms/conditions.
  • A good understanding of the competition in the market.
  • To gather market intelligent : Tender information, System requirement, Competitor Information and Budget for the project.
  • To provide pre-post sales support.
  • To liase and follow-up closely with Consultants & Partners.
     
• Administration Requirement
  • Use of SAP and CRM for quoting and project registration as well as forecasting.
  • Align with regional product marketing team in Singapore for all necessary topics.
  • To provide the weekly/monthly sales report.
  • Strictly follow the sales guidelines/compliance set by the management.
  • To achieve the sales quota assigned by the management.

As a Junior Voice Designer, you will be responsible for assisting the Audio team in dialogue production, from recording of dialogue lines to implementing them into the game.

Your main responsibilities are:

• Works closely with the audio team in all voice design related aspects laid out by the Senior Voice Designer.
• Implement narrative and systemic dialogue for the game
• Edit, master and deliver voice assets according to loudness specifications
• Manage dialogue data in the dialogue database
• Work with game designers, programmers, writers etc. on dialogue prototypes
• Respect budget and performance constraints when carrying out assignments
• Verify the quality of dialogue integrated into game and assist with debugging
• Maintain dialogue documentation

Leads Verification Specialist
BGC Site, Taguig, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping

our customers happy and contributing to the success of our organization.

As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.

Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.

Your day could see you:

• Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update. 
• Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
• Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.
• Direct any other queries to the relevant department/person.
• Represent the company in a professional and courteous manner at all times.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).
• Knowledgeable about contact center operations and metrics preferably in Australian lines of business
• Must, at least, have finished high school.
• With strong interpersonal, customer service/sales/up-selling skills
• Intermediate to Advanced Microsoft office applications skills
• Helpful, patient and friendly attitude with a drive to take on new challenges and learn
• Possesses excellent attention detail
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE FOR YOU

• Achievement of pre-defined KPIs and SLAs.
• Excellent feedback from customers, internal and external.

Join the A-Team and experience the A-Life!

Responsibilities  

Your job duties include the following tasks and responsibilities:

1. Provide leadership to the HR, immigration and recruitment team and ensure there is a daily meeting cadence to review work and provide clear actions.
2. Oversee and manage the HR system and ensure all records are maintained there. Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in the HR System and ensure all employment requirements are met. Ensure the HR system is reflective of the quality of a IT company with a high degree of automation.
3. Respond to internal and external HR-related inquiries or requests and provide assistance;
4. Lead the Performance Appraisal procedures for Team members;
5. Ensure there is high quality of training sessions and seminars held under the Unify University program and review the presentations ahead of them being conducted;
6. Produce and submit reports on general HR activity including attrition data, diversity and ;
7. Provide guidelines and ensure compliance on the process for hires, promotions, compensation increases, terminations and exit formalities;
8. Driving initiatives that help with a positive company culture and building a family spirit
9. Improving our employee retention initiatives and work to a lower attrition rate also lead a program for proactive check point with team members
10. Managing Payroll and benefits for our team members including the renewal of benefits in all the key markets where we have benefit plans
11. Ensure there is compliance to labor laws across the geographies we are in. Advice management of changes to policies needed to ensure compliance and draft changes to the policies for review.
12. Enhance the HR management system to capture employee complaints, request for help, and certifications of employment. Ensure these are responded to within a 1 working day SLA
13. Audit Employee and team member equipment to ensure compliance with required anti-virus, windows updates and other end-point security software.
14. Roll up your sleeve as needed for the following and other tasks
    • Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.;
    • Perform orientations, onboarding, and update Human resource system with new hires;
    • Perform team member appraisals including those of the HR, Recruitment, Immigration and talent team
15. Other related activities

AECOM is seeking for O2C Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone.

Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description: 

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal and external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• May perform other O2C related routine and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.