The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist with the daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that requires Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior members of the team for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

DUTIES AND RESPONSIBILITIES

Functional Support

• Work with end-users to analyze, design, construct, and implement SAP applications in support of regular business operations
• Work as a system analyst with key personnel to help define user needs and design or recommend solutions
• Document applications and provide cross-functional training as needed
• Maintain liaisons with business and 3rd Party consultants and internal IT team for the resolution of SAP issues
• Assist and support in the system roll-out and implementation
• Perform and maintain functional configuration to ensure that the system is working properly
• Works with functional business areas to build Business Cases for system enhancements or improvement
• Develop plans and implement related to SAP improvements
• Responsible for the fulfillment of  Service Request and Incidents in coordination with the subject matter experts and 3rd party consultants
• Troubleshoot incidents and problems encountered by the users and provide recommendations to improve the process
• Prepare appropriate procedures and documentation to hand off support to users

Project Management

• Deliver projects according to approved project management standards to ensure the agreed scope, schedule, budget, and objectives are met
• Prepare and submit regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered, and other items requiring management action

Position Summary:

The HR OD Intern will collaborate closely with the Organizational Development team to support performance management programs, assist with administrative tasks, and contribute to various OD-related activities. This role provides a valuable opportunity to gain hands-on experience in the fields of organizational development and performance management.

Key Responsibilities:

Performance Management

• Maintain and regularly update performance management documents.

• Ensure the microsite contains all necessary learning content and aligns with branding standards.

• Work with the OD Manager to create and design materials for performance management activities and events.

• Provide support during performance management programs and events.

• Assist in drafting and disseminating performance management-related email communications.

Other Tasks

• Performs other tasks as may be assigned by the team leader.

1. Land Management
   • Reviews documents, such as, but not limited to, titles, tax declarations, certifications by various government entities, in relation to the conduct of the legal diligence of properties that the Company want to acquire;
   • Provide legal opinion and summarize the risks involved in the properties if the Company decides to purchase the same;
   • Recommend to the Farms Project Team and Company’s Management on how to decrease, if not eliminate, the risks in relation to the properties;
   • Assist in contract drafting and negotiation for the sale of the properties;
   • Oversees and manages the reclassification and conversion of the properties purchased by the Company to ensure that the same may be used for the identified purpose. Reviews documents submitted to various government agencies in support of application for land use reclassification and conversion;
   • Ensures that the Company is shielded from potential liability(ies) or such liability(ies) are within industry parameters and/or existing limits set by the Board of Directors or responsible officer(s) of the Business Unit (BU), and the drafts of documents are in accordance with the mandate given by the Board of Directors or responsible officer(s) of the BU (Requesting Unit) and applicable laws, rules, and regulations;
   • Conducts research in preparation for proposal and negotiation of the terms and conditions, or revisions thereof, contained in the documents prepared or reviewed by the AEV Contracts Team, as the case may be, during conferences and meetings with the other party(ies) thereto and ensure that the Group’s interests are consistently advanced;
   • Attends conferences, meetings, and discussions with the BU (Requesting Unit) concerning the terms and conditions set forth in the Documents;
   • Assist in conducting orientation and providing training on documents review and negotiation to the other team members of the Company;
2. Contract Management
   • Prepares drafts of documents based on the standards of COE Corporate and Commercial Projects and the requirements of the Food Group, and in accordance with the existing corporate charter and by-laws of the Group, and applicable laws, rules, and regulations; 
   • Reviews, revises, and modifies the draft of documents prepared by the different teams submitted to TLC Team for review and rendition of opinion to ensure that risks are eliminated;
   • Ensures that the Group is shielded from potential liability(ies) or such liability(ies) are within industry parameters and/or existing limits set by the Board of Directors or responsible officer(s) of the BU, and the drafts of Documents are in accordance with the mandate given by the Board of Directors or responsible officer(s) of the BU (Requesting Unit), and applicable laws, rules, and regulations;
   • Conducts research on behalf of the TLC Officer in preparation for proposal and negotiation of the terms and conditions, or revisions thereof, contained in the documents prepared or reviewed by the Lex team, as the case may be, during conferences and meetings with the other party(ies) thereto and ensure that the Group’s interests are consistently advanced;
   • Attends conferences, meetings, and discussions with the BU (Requesting Unit) concerning the terms and conditions set forth in the Documents;
   • Assists the COE Corporate and Commercial Projects Team in establishing acceptable and uniform standards for the Documents and a systematic and uniform method of review of the Documents;
   • Conducts orientation and provides training on documents review and negotiation to the other team members of the Group, as necessary;
3. Legal Compliance Management
   • Develops a good understanding of each business unit in Philippines, its strategies, its environment, competitive pressures and differentiating factors, and to use that knowledge to advise the management of the new laws, regulations or updates that impact or influence the business strategies and operations directly or indirectly;
   • Provides guidance and monitors the compliance of the Food Group Philippines with the applicable laws, rules, and regulations, including monitoring of the timeliness of obtaining/renewing necessary permits and licenses by the concerned operations/department team leaders, and provides management report on the Group’s compliance;
   • Coordinates with relevant government and other external networks, such as the Department of Agriculture, Department of Agrarian Reforms, Department of Environment and Natural Resources (DENR), Food and Drug Administration (FDA), Board of Investments, Philippine Economic Zone Authority, Department of Trade and Industry (DTI), Department of Science and Technology (DOST), Department of Energy (DOE), Bureau of Customs (BOC), Department of Justice (DOJ), Department of Labor and Employment (DOLE), Department of Labor and Employment (DOLE), and other government and regulatory bodies;
   • Monitors, and as necessary, coordinates compliance activities of the COE Legal and Compliance Team and business units to remain abreast of the status of all compliance activities and to identify trends;
   • Assists in identifying potential areas of compliance vulnerability and risk; proposes corrective actions and oversees the implementation for resolution of problematic issues, and coordinates with the business units to provide general guidance on how to avoid or deal with similar situations in the future;
   • Provides an assessment of the current legal trends that expose Food Group Philippines to risks or provide opportunities for the Food Group Philippines to ensure that Food Group Philippines senior leadership stays up to date on the legal development;
   • Assists in developing, initiating, maintaining, and revising policies and procedures for the general operation of the Food Group Philippines Compliance Programs and its related activities to prevent illegal, unethical, or improper conduct. Oversees the dayto-day operation of the Program;
   • Engages in active and continuing dialogue/collaboration with the Business Partners and external counsels to promote sharing of knowledge, experience and expertise among the legal practitioners in the Aboitiz Feedall Legal Team so that existing as well as emerging legal and regulatory issues, risks, threats or trends relating to the Food Group Philippines are properly identified, managed and best legal practices are implemented group wide;
   • Assists the in leading a rapid and effective response to situations where significant unanticipated legal threats to the group arise, makes recommendations on the nature and timing of actions to be taken, with defined responsibilities, and as appropriate overseeing the effective execution of those actions;
   • Assists in ensuring that the Food Group Philippines senior leadership is kept fully abreast of the changes and impact of relevant legal knowledge, developments and requirements, providing appropriate oral and written interpretations as necessary;
   • Works/coordinates closely with the Aboitiz Feedall Legal and Compliance functional team leaders (corporate secretarial, tax, contracts, labor and litigation) to ensure that the Team is fully aware of government affairs and developments that have impact on Business Units (BUs) and the Legal Team’s current practices and processes;
   • Collaborates with and assists the Aboitiz Feedall Legal and Compliance functional team leaders to develop some real knowledge and understanding of the new laws and regulations, updates and changes of current laws to allow Aboitiz Feedall Legal and Compliance to take on a more effective, proactive and business-based approach to its legal advisor role to the business units.
4. Litigation Management
   • Manages litigation and other modes of dispute resolution involving the Food Group Philippines by implementing legal strategies to meet the company’s objectives and/or minimize the adverse impact of the legal action to the company;
   • Coordinates and oversees the successful provision of services rendered by external legal counsel and other relevant firms or advisors employed to represent the Food Group Philippines and to protect the Group’s interests and evaluate the same based on the requirements of the company;
   • Provides a timely review of draft pleadings prepared by external legal counsel in cases involving the Food Group Philippines
5. Labour
   • Handles delivery of advisory, case/matter management, policy development and training development services relating to general labor standards, basic occupational health and safety. Subcontracting arrangements, labor audit, employee discipline, union and collective bargaining advisory, alien employment regulations, and other labor and social legislation laws and regulations, all with the objective of ensuring that Food Group Philippines is compliant with relevant labor and social legislation and regulations.
   • Manage performance of external legal advisors and counsels engaged to handle labor claims initiated against Food Group Philippines, or provide outsourced legal services in relation to negotiations with labor unions and/or complying with labor and employment regulations.
   • Assist and provide recommendations to Food Group Philippines HR in the continuous improvement of hiring, pre-employment, subcontracting, post-employment and employee policies and processes.
6. Other Tasks
   • Performs other related activities that may be assigned by immediate supervisor.

Your job duties will include

(a) Managing the full spectrum of financial accounting and reporting. Managing and supervising the accounting team and provide day-to-day supervision and financial controls.

• Accounts Payable and Purchasing
•  Project Accounting and Customer Invoicing
• Bank and Credit Card Reconciliation
• Financial Reporting
• Statutory and Tax Reporting and Compliance

(b) Driving process improvement and efficiencies within the team

(c)  Being responsible for tax planning and filing annual corporate income tax return as well as quarterly or monthly GST/ VAT returns as required and the Australia BAS filing

(d)  Presenting recommendations to management for financial improvements

(e)  Driving accurate and timely monthly, quarterly and year end closing

(f)  Generating month-end and quarter-end financial reports

(g)   Working with appointed external auditor for completion of an audit

(h)  Reviewing income tax filings and perform a tax to book reconciliation

(i)  Performing other related duties as necessary

• Support the total partnership team (payments, NON-CPG and CPG/FMCG campaigns) through development and execution of brand/marketing campaigns.
• Plan marketing campaigns to grow the partners business objectives tied to new and existing verticals within the platform (food delivery, pandamart and shops).
• Implement campaigns by working with internal stakeholders (local and regional) which includes content ideation, development, and set-up.
• Closely monitor campaign execution, and its performance against targets; while simultaneously recommending enhancements as needed.
• Manage and monitor the partnerships teams’ communication calendar.
• Assist in document collection and proper document storage of the partnerships campaign.

1. Land Management
   • Reviews documents, such as, but not limited to, titles, tax declarations, certifications by various government entities, in relation to the conduct of the legal diligence of properties that the Company want to acquire;
   • Provide legal opinion and summarize the risks involved in the properties if the Company decides to purchase the same;
   • Recommend to the Farms Project Team and Company’s Management on how to decrease, if not eliminate, the risks in relation to the properties;
   • Assist in contract drafting and negotiation for the sale of the properties;
   • Oversees and manages the reclassification and conversion of the properties purchased by the Company to ensure that the same may be used for the identified purpose. Reviews documents submitted to various government agencies in support of application for land use reclassification and conversion;
   • Ensures that the Company is shielded from potential liability(ies) or such liability(ies) are within industry parameters and/or existing limits set by the Board of Directors or responsible officer(s) of the Business Unit (BU), and the drafts of documents are in accordance with the mandate given by the Board of Directors or responsible officer(s) of the BU (Requesting Unit) and applicable laws, rules, and regulations;
   • Conducts research in preparation for proposal and negotiation of the terms and conditions, or revisions thereof, contained in the documents prepared or reviewed by the AEV Contracts Team, as the case may be, during conferences and meetings with the other party(ies) thereto and ensure that the Group’s interests are consistently advanced;
   • Attends conferences, meetings, and discussions with the BU (Requesting Unit) concerning the terms and conditions set forth in the Documents;
   • Assist in conducting orientation and providing training on documents review and negotiation to the other team members of the Company;
2. Contract Management
   • Prepares drafts of documents based on the standards of COE Corporate and Commercial Projects and the requirements of the Food Group, and in accordance with the existing corporate charter and by-laws of the Group, and applicable laws, rules, and regulations; 
   • Reviews, revises, and modifies the draft of documents prepared by the different teams submitted to TLC Team for review and rendition of opinion to ensure that risks are eliminated;
   • Ensures that the Group is shielded from potential liability(ies) or such liability(ies) are within industry parameters and/or existing limits set by the Board of Directors or responsible officer(s) of the BU, and the drafts of Documents are in accordance with the mandate given by the Board of Directors or responsible officer(s) of the BU (Requesting Unit), and applicable laws, rules, and regulations;
   • Conducts research on behalf of the TLC Officer in preparation for proposal and negotiation of the terms and conditions, or revisions thereof, contained in the documents prepared or reviewed by the Lex team, as the case may be, during conferences and meetings with the other party(ies) thereto and ensure that the Group’s interests are consistently advanced;
   • Attends conferences, meetings, and discussions with the BU (Requesting Unit) concerning the terms and conditions set forth in the Documents;
   • Assists the COE Corporate and Commercial Projects Team in establishing acceptable and uniform standards for the Documents and a systematic and uniform method of review of the Documents;
   • Conducts orientation and provides training on documents review and negotiation to the other team members of the Group, as necessary;
3. Legal Compliance Management
   • Develops a good understanding of each business unit in Philippines, its strategies, its environment, competitive pressures and differentiating factors, and to use that knowledge to advise the management of the new laws, regulations or updates that impact or influence the business strategies and operations directly or indirectly;
   • Provides guidance and monitors the compliance of the Food Group Philippines with the applicable laws, rules, and regulations, including monitoring of the timeliness of obtaining/renewing necessary permits and licenses by the concerned operations/department team leaders, and provides management report on the Group’s compliance;
   • Coordinates with relevant government and other external networks, such as the Department of Agriculture, Department of Agrarian Reforms, Department of Environment and Natural Resources (DENR), Food and Drug Administration (FDA), Board of Investments, Philippine Economic Zone Authority, Department of Trade and Industry (DTI), Department of Science and Technology (DOST), Department of Energy (DOE), Bureau of Customs (BOC), Department of Justice (DOJ), Department of Labor and Employment (DOLE), Department of Labor and Employment (DOLE), and other government and regulatory bodies;
   • Monitors, and as necessary, coordinates compliance activities of the COE Legal and Compliance Team and business units to remain abreast of the status of all compliance activities and to identify trends;
   • Assists in identifying potential areas of compliance vulnerability and risk; proposes corrective actions and oversees the implementation for resolution of problematic issues, and coordinates with the business units to provide general guidance on how to avoid or deal with similar situations in the future;
   • Provides an assessment of the current legal trends that expose Food Group Philippines to risks or provide opportunities for the Food Group Philippines to ensure that Food Group Philippines senior leadership stays up to date on the legal development;
   • Assists in developing, initiating, maintaining, and revising policies and procedures for the general operation of the Food Group Philippines Compliance Programs and its related activities to prevent illegal, unethical, or improper conduct. Oversees the dayto-day operation of the Program;
   • Engages in active and continuing dialogue/collaboration with the Business Partners and external counsels to promote sharing of knowledge, experience and expertise among the legal practitioners in the Aboitiz Feedall Legal Team so that existing as well as emerging legal and regulatory issues, risks, threats or trends relating to the Food Group Philippines are properly identified, managed and best legal practices are implemented group wide;
   • Assists the in leading a rapid and effective response to situations where significant unanticipated legal threats to the group arise, makes recommendations on the nature and timing of actions to be taken, with defined responsibilities, and as appropriate overseeing the effective execution of those actions;
   • Assists in ensuring that the Food Group Philippines senior leadership is kept fully abreast of the changes and impact of relevant legal knowledge, developments and requirements, providing appropriate oral and written interpretations as necessary;
   • Works/coordinates closely with the Aboitiz Feedall Legal and Compliance functional team leaders (corporate secretarial, tax, contracts, labor and litigation) to ensure that the Team is fully aware of government affairs and developments that have impact on Business Units (BUs) and the Legal Team’s current practices and processes;
   • Collaborates with and assists the Aboitiz Feedall Legal and Compliance functional team leaders to develop some real knowledge and understanding of the new laws and regulations, updates and changes of current laws to allow Aboitiz Feedall Legal and Compliance to take on a more effective, proactive and business-based approach to its legal advisor role to the business units.
4. Litigation Management
   • Manages litigation and other modes of dispute resolution involving the Food Group Philippines by implementing legal strategies to meet the company’s objectives and/or minimize the adverse impact of the legal action to the company;
   • Coordinates and oversees the successful provision of services rendered by external legal counsel and other relevant firms or advisors employed to represent the Food Group Philippines and to protect the Group’s interests and evaluate the same based on the requirements of the company;
   • Provides a timely review of draft pleadings prepared by external legal counsel in cases involving the Food Group Philippines
5. Labour
   • Handles delivery of advisory, case/matter management, policy development and training development services relating to general labor standards, basic occupational health and safety. Subcontracting arrangements, labor audit, employee discipline, union and collective bargaining advisory, alien employment regulations, and other labor and social legislation laws and regulations, all with the objective of ensuring that Food Group Philippines is compliant with relevant labor and social legislation and regulations.
   • Manage performance of external legal advisors and counsels engaged to handle labor claims initiated against Food Group Philippines, or provide outsourced legal services in relation to negotiations with labor unions and/or complying with labor and employment regulations.
   • Assist and provide recommendations to Food Group Philippines HR in the continuous improvement of hiring, pre-employment, subcontracting, post-employment and employee policies and processes.
6. Other Tasks
   • Performs other related activities that may be assigned by immediate supervisor.

• Help in day-to-day tasks including briefing and requesting creative assets for Online , Offline & in-app channels from the design and content team
• Coordinate with agencies to ensure marketing initiatives are running smoothly
• Monitor campaign performance against metrics, recommending step changes and enhancements as needed
• Help create reports for marketing campaigns for food delivery
• Manage calendar for assets to go live
• Ideate and create content with the help of agencies

The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist in daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence, and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that require Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior team members for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

• You will help analyze and identify gaps in vendor operations processes

• You will assist the vendor operations team with assessing and troubleshooting vendor operations issues and concerns

• You will communicate with foodpanda vendors to investigate and resolve any issues that are hindering their day-to-day operations

• You will also be involved in the rollout of vendor content enrichment and optimization initiatives with our partner vendors

• Contact and engage potential vendors: The Inside Sales Executive will be responsible for making calls to inbound leads and engage with potential vendors in meaningful dialogues that open up opportunities. They will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Exceed sales goals: The Inside Sales Executive will play a crucial role in driving volume sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Provide market expertise and recommendations: As a local market expert, the Inside Sales Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be empowered to support the Channel Development Specialist of the Shops Convenience Vertical Team in foodpanda Philippines
• The role requires to drive development, growth & day to day operations for the Convenience vertical portfolio at Shops, this will include: 
  • Vendor Operations Monitoring: By monitoring an account’s operational metrics on a daily basis, the intern ensures that vendors are meeting performance targets and identifies any areas for improvement.
  • Assortment Build-Up: Assists the Channel Development Specialist in expanding the assortment of products available through the accounts.
  • Deals promotion set-up: Assists the Channel Development Specialist in setting up deals and coordinating with the marketing team to promote deals effectively.
  • Lead Generation: Identify and reach out to potential leads or prospects within the vertical. Oversee the onboarding process once new accounts are acquired. 
• Other ad-hoc tasks that may be assigned by your supervisor

• Leadership - Delegate and review team’s tasks properly, promote the improvement of team’s mindset in order to deliver efficient engagement with customers and collaboration with other stakeholders internally.​

• Sales Analysis and Reporting - Provide various daily and monthly sales report, monitor the report of budget and sales data analysis and responsible for the authorization of SAP key user.​

• System and Process Enhancement - Implement process enhancement and improve productivity and maintain pricing, promotion / discount scheme on system. ​

• Project Management - Spearhead special projects as assigned and acts as process expert of the Country Sales Organization.​

• Sales & Logistics Support - Manage stock management and monitor back order, collaborate with logistics team for warehouse productivity improvement like VAS, customer complaints and posting of invoice in lead-time.​

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting simple financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform Zerorized AP entries to create vouchers for project codes.
• Create accruals and prepayments schedules.
• Generate system generated to support the month end activities.
• Assist with investigations concerning about financial transactions affecting the general ledger.
• Analyzes reports for trends, variances and movements
• May assist in audit-related requirements.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

• Take responsibility: Receives and professionally responds to user inquiries and requests via telephone, email, case tracking system with speed, accuracy and proficiency
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

• Contact and engage potential vendors: The Inside Sales Executive will be responsible for making calls to inbound leads and engage with potential vendors in meaningful dialogues that open up opportunities. They will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Exceed sales goals: The Inside Sales Executive will play a crucial role in driving volume sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Provide market expertise and recommendations: As a local market expert, the Inside Sales Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda
• Serve as the SPOC for escalations from our restaurant partners
• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

The role is responsible for delivering a strong candidate flow to meet company requisitions, supporting the development of recruitment plans and strategies, and performing talent acquisition activities in compliance with relevant regulations, policies, and procedures. The role will primarily focus on positions within the ANZ regions

• Perform talent acquisition activities for the assigned region, including managing simple to complex requisitions, while maintaining a consistent and positive experience for both candidates and stakeholders.
• Leverage talent acquisition expertise to maintain the TA lifecycle and develop a strong and healthy candidate pipeline.
• Perform data gathering activities and develop relevant market scans and talent maps for recruitment strategy planning.
• Provide key updates to operations stakeholders on requisition status, timelines, and projects/hiring plans as needed. Leverage stakeholder feedback and other resources to improve processes, enhance the client experience, and increase productivity.
• Participate in recruitment meetings with recruitment partners to identify requisition requirements, and support in creating sourcing strategies in alignment with company standards and practices.
• Maintain recruitment data and perform data management activities to ensure the accuracy of information in the company’s applicant tracking system (Smart Recruiters), supporting reporting needs.
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Collaborate with the Learning and Development team to design and develop training materials, presentations, and resources for various employee development programs.
• Support the logistics and coordination of training sessions, including scheduling, room setup, and participant communication.
• Help create engaging multimedia content, including videos, e-learning modules, and interactive activities, to enhance the effectiveness of training materials.
• Assist in the administration of the LMS, including course enrollment, tracking training completion, and generating reports.
• Collect feedback from participants and assist in analyzing training evaluation data to measure the impact of learning initiatives and identify areas for improvement.
• Stay updated on industry trends and best practices in learning and development to contribute innovative ideas and solutions.
• Participate in special projects and initiatives related to talent development and organizational learning as assigned.

• Direct inbound and outbound logistics operations, such as warehouse activities, customer deliveries, logistics quality management and safety performance.
•  Monitor and analyze warehouse productivity and provide improvement measures to achieve the desired/agreed productivity level.
• Maximize warehouse utilization, by efficiently managing storage locations of fast, slow, non-moving, obsolete and damaged products.
• Conduct regular audits and quality checks as per established schedules and guidelines to maintain LSP performance quality.
• Track and improve operational KPIs and cost targets.
• Support managing physical logistics operations like warehouse and local outbound activities of RBPH Sales Team, like MA, PT and BT.

This role will primarily be responsible for maintaining account reconciliations which includes preparation and analysis of assigned accounts.

Responsibilities and Duties: 

• Perform moderately complex balance sheet account reconciliation activities.
• Ensure accurate and timely preparation and review of account reconciliations.
• Timely and accurate reporting of reconciling items for correction and adjustments prior to filing SEC reports.
• Timely and accurate reporting of aged reconciliation variances to assist with corrections in the general ledger.
• Analyze data to resolve reconciling items and variances and to address queries on accounts movements.
• Ensure reconciliations are prepared and reviewed in compliance with Sarbanes-Oxley, internal policies, audit procedures and regulations.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.