This role is responsible for providing routine transactional support on HR Contact Center services and processes to ensure accurate processing of basic employee requests regarding the HR system via tickets in compliance with internal and external regulations, service level agreements, processes, and procedures.

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies to resolve HR systems-related tickets
• Process assigned bulk requests.
• Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.
• Ensures all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Perform multiple routine/ad hoc tasks in compliance with service level agreements, processes, policies, and procedures.
• Provide input to the completion of incident reports
• Able to process straightforward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. 
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on the CI project team to optimize processes.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring the Service Level Agreements are met

Customer Engagement

• Assess customers’ needs and present suitable promoted products to meet healthcare needs of patients
• Effectively communicate product information and positively influence HCPs’ prescribing habits utilizing patient centric selling skills
• Conduct marketing-related activities such as round table discussions, product presentations, etc. to HCPs to drive brand adoption
• Act as company representative to hospitals, clinics, eye centers, and training institutions and ensure good business relationships with their HCPs.

Territory Management

• Drive sales performance of assigned territory
• Properly manage company resources (i.e., revolving funds, activity budgets, credit cards, fuel allocations, company car, mobile plans) while driving sales performance to achieve optimal profitability.
• Expand new business and optimize current sales channel. Focus sales efforts by analyzing existing and potential customers.
• Negotiate product inclusion with hospitals, pharmacies, and eye centers.

Data Reporting and Analysis

• Analyze and track data regularly pertaining to sales KPIs and send weekly/monthly/quarterly report to District Sales Manager and SFE.
• Ensure proper and timely maintenance of all relevant data into reporting platforms, e.g., sample distribution, post-call analysis, etc.
• Analyze data provided by SFE to see trends and implement possible sales tactics to achieve sales target and drive high market share.
• Participate in business reviews to present territory data and tactics to local sales leadership team.

Marketing Management

• Drive brand performance in territories to ensure high market share.
• Maintain up-to-date Product Knowledge and have mastery of product and disease knowledge to uncover the needs of patients through HCPs.
• Work with team members and Marketing to develop strategies and implement brand strategies to ensure a consistent marketing message.

OCE Data Management:

1. Maintain accurate records of HCP and HCO, engagements, and other details in OCE and Salesforce.
2. Extract, clean, and analyze raw data from Salesforce to generate insights.
3. Upload and update OCE target based on prescribed timelines.
4. Assist end users on OCE data queries and concerns and resolve issues raised.

Finance Support

1. Monitor payables, update and accurate maintenance of payment vouchers monitoring file, including reconciliation of records to actual documents.
2. Preparation of various finance documents for e-signature or routing for wet signature
3. Printing and compiling of BIR related documents.
4. Other ad-hoc tasks as determined by the Finance Manager

Human Resource Support:

1. Provide support for on-site HR-related activities and processes to ensure smooth operations.
2. Coordinate with the central HR team and Finance to assist in payroll processes and ensure accuracy.
3. Address government and statutory-related requests and inquiries, ensuring timely and compliant responses.
4. Support ad-hoc HR requests and projects as needed.

• Lead and implement regional MI globalization in Asia region.
• Manage MI call-center/MI vendors.
• Manage regional MI. Respond to escalations.
• Oversee the development and approval of SRLs/ FAQs and required global assets.
• Develop and implement pre-launch plans.
• Serve as reviewer and approver on MeRL committee/PRC.
• Be aware of the global industry standards and compliance for MI and help to support and reinforce those with all internal and external stakeholders in daily work.
• Liaise as needed with cross-functional groups to deliver on country’s MI needs.
• Provide cross-functional groups training on MI processes, MI compliance, best practices and minimum standards to vendors and internal Santen as needed. Provide product training to vendors and internal santen as needed. Support sales and medical affairs training, vendor training and other training as required by various functions.
• Oversee document management and CRM systems (example Veeva, IRMS,).
• Develop and manage SOPs/templates/WPs/trainings on MI
• Provide periodic metrics and analytics for products with global insights.
• Lead congress booth process and planning in alignment with TA leads and other MA as relevant. Staff congress booth.

Shift: Night Shift

The Premium Audit Analyst is responsible for collection, organization, interpretation, processing, scrubbing, documentation and dissemination of complex data sets. The candidate will process and normalize the data to ensure data integrity and will create views and reports. The candidate will provide support and be part of the US Premium Audit team.

The Premium Data Analyst is responsible for the following:

Audit Packet Prep Duties: 

• Preparing and sending out Audit request letters to our insureds via email using Excel, Word and Outlook.
• Conducting all subsequent follow-ups to the insured to obtain the records in a timely manner. 
• Answering all inquiries from the insured’s contact (with auditor guidance) and entering all progress notes in Nexus for each policy on the account, keeping all parties informed
• Reviewing all partial records received to determine which records are missing and what needs to be requested
• Preparation of final audit record packet and forward to auditor

Quality review of Auditor Worksheets

• Review and compare auditor worksheets to adherence of manual and processing rules established by standardized work processes
• Reading all information within the audit papers to determine accuracy of data
• Checking audit reported data against the policy data for accuracy
• Clearly communicate any discrepancies back to the auditors for corrections
• Follow-up sent to auditors for corrections in a timely manner, as needed

The paralegal is a legal professional responsible for supporting the Corporate Underwriting Product department, with knowledge of commercial insurance contracts and strong written and verbal communication skills.

• Under the supervision of a Product Development attorney, drafting and proof-reading insurance policy language
• Ensure insurance policy language adhere to Company's policies and procedures, product development drafting standards and compliance requirements.
• Maintenance of product development drafting standards and management of insurance form attribute assignment.
• Assist Product Development attorney with insurance legal research and analysis.
• Perform product research and prepare competitor form comparisons.
• Create user-friendly tools to aid Product Management & Field Underwriting staff.
• Interpret data, analyze results, and provide ongoing task or project reports
• Develop and implement strategies that optimize efficiency and quality

Shift: Night Shift

The Premium Audit Analyst is responsible for collection, organization, interpretation, processing, scrubbing, documentation and dissemination of complex data sets. The candidate will process and normalize the data to ensure data integrity and will create views and reports. The candidate will provide support and be part of the US Premium Audit team.

The Premium Data Analyst is responsible for the following:

Audit Packet Prep Duties: 

• Preparing and sending out Audit request letters to our insureds via email using Excel, Word and Outlook.
• Conducting all subsequent follow-ups to the insured to obtain the records in a timely manner. 
• Answering all inquiries from the insured’s contact (with auditor guidance) and entering all progress notes in Nexus for each policy on the account, keeping all parties informed
• Reviewing all partial records received to determine which records are missing and what needs to be requested
• Preparation of final audit record packet and forward to auditor

Quality review of Auditor Worksheets

• Review and compare auditor worksheets to adherence of manual and processing rules established by standardized work processes
• Reading all information within the audit papers to determine accuracy of data
• Checking audit reported data against the policy data for accuracy
• Clearly communicate any discrepancies back to the auditors for corrections
• Follow-up sent to auditors for corrections in a timely manner, as needed

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

Arch Insurance Solutions, a business unit of Arch Capital Group, is searching for a Claims Administrator to support its rapidly growing travel insurance business.  The Claims Administrator is the primary point of contact for Arch’s travel insurance customers during the claim process.  Once a claim is submitted, the Claims Administrator reviews the claim, works with the claimant to make sure all necessary documents have been provided and prepares the claim for adjudication by a Claims Examiner.

Based in Hunt Valley, Maryland, Arch Insurance Solutions provides insurance products and services to the Travel and Accident & Health insurance markets. Arch Insurance Solutions is growing rapidly and offers strong career growth opportunities in customer care, claims, sales and account management. 

Arch Insurance Solutions parent company, Arch Capital Group, trades on the NASDAQ as ACGL and has a market capitalization of over $16B.

• Work with customers during the lifecycle of a claim as the “Voice of Arch”
• Help customers understand the claim filing process by email
• Creation of claim and finding/attaching the correct policy
• Review incoming claim documentation, attach to the claim file for review
• Manage multiple emails, faxes, incoming postal mail and online claim submissions

Shift: Night Shift 

We know that our employees are our most valuable asset and that your career is important to you.  Our innovative, collaborative work culture provides exposure to different parts of the business and opportunities for employees to grow their careers across our opeations segments and geographic locations.  Promoting from within and encouraging employees to learn new skills and different lines of business is critical for our long term success.

• Prepares, maintains and updates multi-year financial forecasts, including the annual plan and monthly/quarterly reforecasts
• Works with complex forecasting models, Monitors and analyzes actual results compared to plans and forecasts
• Ensures all projections are prepared in accordance with GAAP, SAP and other regulatory requirements
• Provides analytical framework and financial metrics (via management reporting) to enable informed, timely and astute business decisions
• Prepare plan updates, financial reports and supports presentations to executive management and BOD
• Supports monthly GAAP and quarterly Statutory accounting closes as necessary
• Partners with other teams in the development of the company-wide plans and forecasts
• Keeps abreast of internal and external changes that affect the company
• Conducts ad hoc analysis and special projects as needed.

Shift: Day Shift

The Senior Systems Engineer will be part of a remote team responsible for building and maintaining Arch's IT infrastructure as we move from private data centers to the hybrid cloud.  The workload will primarily be initiative based with some operational tasks.  The engineer will report to the Agile Delivery Manager (ADM) and work in two-week sprints related to multiple initiatives.  The position is home-based and reports to the Raleigh, NC office on occasion.

Responsibilities:

• Design, build, and maintain systems infrastructure in the private data center and public cloud.
• Responsible for management of block and file storage arrays and SAN systems.
• Implementation and management of backup systems.
• Responsible for compute platform in multiple data centers.
• Automation of system processes, day-to-day tasks, and customer requests.
• Create and maintain processes and procedure documentation.
• Patch storage and compute systems for stability and increased security.
• Plan and refine technical initiatives.
• Manage disaster recovery for storage and compute and perform periodic readiness testing.
• Coordinate with vendors to maintain contracts and stay up to date with latest technologies.
• On-call rotation to resolve complex production issues involving compute, storage, or cloud infrastructure.

Shift: Mid Shift

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

Shift: Mid Shift

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

Technical Skills                                          Proficiency Level                          Required (R) /Optional (O)

Microsoft Excel & Word                                             2                                                             R

Microsoft Office Suite                                                2                                                             R

Rating and Policy Issuance experience is required 

Shift: Night Shift

As a Data/QA Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Automate the common manual testing done by the QA through creating macros 
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Need automation knowledge on any tool

Shift: Mid Shift

The Claims Analyst is responsible for assisting the onshore claims team with claims administrative duties.  The candidate will be responsible for Static claims, Incompletes, Diaries, and some Data Input into the Company’s systems in accordance with the policies and procedures of Arch Re.  The candidate will provide support and be part of the Arch Re Claims team. There’s potential for the opportunity to progress towards more complex support/treaty processing.

• Run static claims report and communicate with brokers for updates.
• Updating and/or potentially closing static claims.
• Purging claims which fall within the purge criteria.
• Taking responsibility for diary management for the Syndicate.
• Monitoring ECF Incomplete entries, with a view to reducing amount and improving KPIs.
• Liaising with onshore team in respect of Incomplete entries.
• Inputting Additional Case Reserves into the company systems.
• Uploading emails into company systems.
• Participate in ad-hoc projects and initiatives as required

Shift: Night Shift

The Captive Financial Management team is seeking a dynamic candidate to join our team!  The GSO Finance Analyst will interact and collaborate with the onshore team to prepare and review cession statements for our captives. They will also partner with the onshore team to work with the Underwriting team, IT personnel, TPA’s, Reinsurers/Captives, External and Internal Auditors, and other external/internal clients on a day-to-day basis. They will provide all necessary finance support for assigned book of business, with a focus on accuracy and meeting prescribed deadlines.

RESPONSIBILITIES:

• Preparation of cession statements for an assigned book of business. This includes:
  • The preparation of the Reinsurance Statement of Account (cession/bordereau) to the Reinsurance Brokers and/or Reinsurers in a timely and accurate manner in accordance with the terms of the Reinsurance Contract for an assigned book of business.
  • Preparation and Processing of any Cash Receipts and Disbursements, and the payment and/or recovery of reinsurance. Preparation of Letter of Credit Funding Requirements on a quarterly basis and submission to Reinsurers/Captives.
  • Research and analysis based on client requests on an ad hoc basis.
• Communication and Interaction with Underwriting team, IT personnel, TPA’s, Reinsurers/Captives, and various external and internal contacts on day-to-day basis
• Completion of Key Assignments/Special Projects that may be assigned from time to time.