Job Description

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda
• Serve as the SPOC for escalations from our restaurant partners
• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation, and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repair and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Complies on the set store key performance indicators (KPIs) by the management i.e., Cycle
• Count Compliance, Cycle Count Defect Rate, Partial Fulfillment, Vendor Fail Rate, Incident Rate, and KNOW App Compliance.
• Achieves operational and financial objectives by maintaining optimal and efficient operations
  (e.g. warehouse overhead, utilities, manpower, etc.).
• Adherence to the timely uploading of Sales Invoice of the direct delivery of suppliers for the timely processing of payment Finance to avoid non-delivery.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees planning, monitoring and appraising job results.
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.)
• Close cooperation with other cross-functional units to manage all warehouse relevant matters

• Support in projecting a sell-out demand forecast for assigned category group on a bi-monthly basis:

1. Setting a clear subcategory-level baseline per store
2. Analyzing marketing campaign uplifts from previous period
3. Quantifying potential loss sales from unavailability issues
4. Updating campaign uplifts from the latest marketing plan

• Participate and drive in S&OP forecast meetings
• Monitor sales performance daily per category per store
• Closely work with supply planning associate to drive adjustments on plan
• Assist in projecting current month performance by using historical benchmarks
• Prepare and update monthly & weekly forecasting files and KPI reports based on actuals
• Identify slow-moving SKUs and flag to stakeholders to drive action
• Work with inventory controller on identifying stocks for balancing across warehouses
• Own the category group by being on-top of issues related to overall S&OP especially in ordering,availability, or forecasting
• Be able to work cross-functionally to assist in projects, drive action, or resolve issues
• Other tasks that may be relevant to the function

• Perform day to day processing of employee travel and expense reports in a timely manner

• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements

• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses

• Deliver excellent technical and non-technical support for T&E related processes and system solutions

• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation

• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)

• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system

• Process daily accounting and attendee extracts and upload into partnering systems

• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation

• Process travel requests, advance payment requests and expense reports

• Helpdesk/Inquiry Handling

• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports

• Work with Travel Management Company (TMC) and function as second level escalation point for offline support

• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively

• Liaise with internal and/or external auditors to provide documentation as required

• Undertake other duties as assigned by the APAC Travel Management and AP teams

The Executive Assistant is responsible for managing the administrative and logistical needs and providing secretarial services to the Pilmico Executives.

Secretarial Function

• Schedule meetings and manage appointments of the executives and affiliates, dealers, bankers, and other important clients ensuring that the schedules are organized properly.
• Perform secretarial works such as placing and screening calls for the executives, sending and delivering messages to concerned personnel, screening incoming mails, and other related tasks ensuring that important communications are prioritized and coursed through concerned personnel
• Maintain files and records ensuring easy retrieval when needed while safeguarding security and confidentiality of sensitive documents
• Prepare meeting agenda and important notices ensuring that attendees to meetings are properly informed
• Prepare business correspondences to concerned parties as needed
• Prepare annual budget of the executives ensuring that the proposed budget is realistic and in line with the organization's work plan
• Coordinate with travel agent regarding the purchase of boat and plane tickets for PFC and PANC executives, hotel accommodation & hotel transfers, and renewal of passports and facilitation of visa applications ensuring that travel requirements are accomplished and arrangements are properly coordinated
• Process purchase request for executives admin related requirements such as cabinets, chairs, tables, tool of trades and coordinate with the buyer for quotation and sampling ensuring that the sample meet the specified requirements
• Coordinate with the admin the renewal of the mobile plan of the executive and monitor usage of company-issued cellular phones ensuring that problems are promptly reported to the telecommunication company and that cost consumption for official calls remains within budget
• Make cash advances for executive needs such as travel allowance and meeting ensuring that these are properly and timely liquidated

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting simple financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform Zerorized AP entries to create vouchers for project codes.
• Create accruals and prepayments schedules.
• Generate system generated to support the month end activities.
• Assist with investigations concerning about financial transactions affecting the general ledger.
• Analyzes reports for trends, variances and movements
• May assist in audit-related requirements.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

Responsibilities 

• Represent foodpanda as an ambassador, develop a trusted advisor relationship with existing key retail/FMCG brands, act as the lead point of contact for your portfolio of partner vendors
• Activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance.
• Work with our strategic accounts to develop their online strategy and operations to maximize their earnings from foodpanda shops
• Understand the issues and pain points facing our strategic accounts and research and execute scalable solutions
• Communicate clearly the progress of monthly/quarterly initiatives
• Ensure timely and successful delivery of our solutions according to partner vendors’ needs and objectives
• Work closely across Content, Sales and Marketing teams for front-end enhancements, campaign participation and demand generation

Requirements 

• At least 3 years’ experience in sales or account management role 
• Ability to analyze and draw inferences from data
• Experience in delivering client-focused solutions based on partner vendors’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Great communication and interpersonal skills
• Self-motivated and goals oriented
• Proficiency in English
• Knowledge in the use of Salesforce preferred

What we offer 

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries worldwide. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We are the leading online food delivery service in the Asia-Pacific region with a wide variety of restaurant options. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

This doesn't happen without our awesome people. We are looking for a Billing and Payment Associate to join our growing team in Finance!

What’s on the menu for you to do:

• Support APAC market.
• Assist on executing daily, weekly, and monthly billing and invoicing and payments.
• Reconcile billing and payment discrepancies and ensuring data validity, accuracy, and completeness.
• Review and upload additional charges to contract partners.
• Billing team point person for vendor escalations.
• Support on month end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality
• Participate in further improvement and optimization of processes
• Updates job knowledge by participating in educational opportunities
• Be able to train team members
• Ensure that team's action items are resolved within SLA

What do you bring to the table?

• Bachelor's Degree in Accountancy or any business-related course.
• At least 3 years of experience in General Accounting
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Strong affinity with different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools,
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!

Up for challenge? Apply now.

The Import-Export Specialist is responsible for managing and monitoring all import and Export shipments.
He/ She is also responsible in making sure of compliance to the Customs rules and regulations, and verifies all required payments related to Food Group Importation & Exportation.
He/ She should also make sure to form relationships in the relevant government departments and shipping lines based out of Manila.

IMPORT:
1. Monitors all imported shipments and update the Shipment monitoring file on time
2. Ensures that the deliveries will arrive on time and will not cause any run-out of the
materials
3. Checks arrival of the vessel with forwarders, brokers, or shipping lines
4. Coordinates with the broker/ trucker on the delivery schedule
5. Coordinates with Pilmico and AEV Treasury for the payment of international trade
transaction and also the BOC duties and taxes
6. Ensures the correct application for Import Permit for all indent items, especially the raw
materials prior vessel departure on the country of origin
7. Provides documents for DA-AFMA, BIR-ATRIG & FDA Certificate application
8. Monitor Applies/ renews accreditation with different government agency
9. Repeatedly updates and coordinates daily with warehouse on the delivery schedule
10. Ensures the renewal for AMO – Importer’s Accreditation on time/ prior expiration
11. Updates daily Shipment Monitoring report
12. Check completeness and correctness of the import shipping documents and their contents (i.e. consignee’s details)
13. Creates a folder for each importation shipment that contains all relevant documents.
14. Ensures that all documents are properly labeled and stored for safekeeping and audit
purposes
15. Gives the scanned copy and original shipping documents to brokers for customs processing
16. Reviews and endorses for approval the estimate computation of duties and taxes sent by brokers
17. Checks and endorses for approval the payment to suppliers based on the commercial
invoice and payment terms
18. Coordinates with broker the customs processing and fast release of imported shipments
19. Coordinates with Procurement for the pickup and arrangement of EXW and FOB shipments of their orders
20. Sends arrival notice to the relevant stakeholders – warehouse & logistics, production, and procurement teams, 1-2 weeks’ prior vessel arrival and updates the same for any possible change of schedule
21. Updates the Estimated Incidental Charges file.
22. Ensures that team leaders are made aware in advance of a potential occurrence of
demurrage or detention event
23. Works with Pilmico teams in the surrounding countries for seamless importation of
materials
TRADING:
24. File and submit pre-importation documents as required by Landbank and NFA
25. Proper documentation and monitoring of contracts, proforma invoices, and shipping
documents
26. Apply SPS import clearance
27. Monitor bookings of the forwarders for FOB shipments
28. Check completeness of shipping documents and consignee’s details
29. Endorse to Landbank the original documents for payment to supplier
30. Monitor ETD and ETA schedule of shipments
31. Apply for Import Permit from NFA once documentary requirements are completed

32. Coordinate with broker for customs processing and release of shipments
33. Submit post-importation documents as required by Landbank and NFA
EXPORT:
34. Receive and save soft copy of Application for Food Export and Commodity Clearance in a flash drive for FDA sent by the Export group
35. Submit the application form at FDA
36. Get the Food Export and Commodity Clearance at FDA three (3) to five (5) days after
submission at FDA
37. Once received, send scanned copy to Export group and the original be sent via courier
38. Payment for the registration of new brands at FDA

A Level Design Intern is a great start for aspiring designers to get practical development experience.

They support our Level Designers in their day-to-day tasks by creating game objects, level blockouts, and scripting gameplay events. The Level Design Intern is also responsible for using our proprietary tools to support the Art and QA teams by ensuring our gameplay objects are compliant with the game’s technical constraints. 

The main tasks of the Level Design Intern are to:  

• Internalize design documents to understand how your level fits into the overall game experience based on the vision set by our Directors and Leads 
• Create design documentation for game environments and player activities  
• Collaborate and meet with other job disciplines to ensure that the gameplay, technical, and artistic elements in your level are cohesive 
• Create and/or model 3D design blockout objects for the team 
• Create the geometry of a game location while using modular design principles 
• Create gameplay events or interactive elements in the game location using visual scripting 
• Playtest levels regularly and proactively gather feedback on your level to improve the player experience 
• Proactively report bugs or design issues and participate in their resolution 
• Provide regular updates to your Design Lead on your deliverables  
• Carry out all other project-related tasks 

The Technical Design Intern will assist in creating and implementing technical and/or system design elements of reasonable complexity into the game. Assisting other technical designers who act as technical references for team members, they will serve as a bridge between the tech and design teams and provide support whenever necessary.

Responsibilities

You will assist with implementing the technical elements of a game feature with designers, programmers, and colleagues from other job families.

You will help with designing, coding, and iterating through tools to alleviate pain points raised during production.

Take part in data debugging throughout production and help test new features and tools before they are deployed to the rest of the team.

You will also assist designers and programmers on specific Tech topics, create and maintain documentation, provide technical assistance, and follow best practices.

A Build Engineer Intern is part of an agile development team who works along the areas of build process from environment setup to build releases. Ensures the development and improvement of the build, deployment pipeline, and tools for our game projects, while embracing the philosophy of DevOps.

Support and enable members of the project to develop the game, giving them time back using CI/CD and other automated processes. Act as a go-to person and knowledgeable in all topics related to Build Engineer (e.g., automation, infrastructure definition, configuration management, deployment, monitoring, continuous integration, delivery, etc.).

A programming-intensive job, requiring keenness to learn various scripting languages (python, C#, shell, batch) along with adherence to best practices for version control, CI/CD, and bug tracking. Aims to simplify the development process and ensure timely build releases.

Responsibilities:

• Writes script and creates CI/CD configurations which will automate the build creation/deployment process.
• Setup and manage version control system
• Configure CI/CD to catch compilation breaks and report to the team
• Simplify time-demanding or recurring tasks through the use of automation, packaging, and silent installations
• Monitor the status of build farm and CI/CD pipeline and address the issues if any
• Create and operate infrastructure for existing or new build pipeline
• Manage project user access
• Work with team to set up and configure the build machines
• Work towards automating and evolving the build and deployment infrastructure
• Work closely with development testers to ensure that correct builds are delivered timely
• Proactive on communication channels related to builds
• Collaborate with developers both locally and across different locations

• Deliver quality animations that meet technical constraints and making changes that are requested based on the artistic direction
• Polish animations and integrate into the game, taking care of bugs, clipping, and technical issues
• Document and report your progress to Leads and Production

As a 3D Artist intern, you will be given an opportunity to take part in the production of the games by creating, adapting, or implementing all the essential 3D Environment elements for the success of the game.  
  
Responsibilities:  

• Learn and respect the artistic direction established (references, documents etc)  
• Determine the objects and environments required, and adjust the work according to the story and gameplay (Game design documents)  
• Plan, with your immediate supervisor, the objects and environment to be created  
• Create objects and environments by choosing the quality to achieve vs the importance in the game and technical constraints  
• Have the objects and environments validated by the Lead Artist or Art Director  
• Verify the quality of objects and environments once imported into the game, and make improvements when necessary  
• Correct the bugs identified by the testers  
• Any other ad-hoc duties, if necessary  

• Work closely with the Artists, Leads, TAs, and QAs on the following: 
  • Adhering to the technical and graphical requirements of the pipeline 
  • Validation of art assets 
• Liaise with the Leads and Production on communicating pipeline updates, technical issues, and bottlenecks 
• Provide technical support by recognizing, troubleshooting, and finding appropriate solutions to the technical problems encountered by the team 
• Aid in authoring tools that will improve the pipeline 

The Procurement Associate is responsible for the timely and cost-effective procurement of local materials, supplies, or services for the plant operations. He/she is also responsible for looking for reliable vendors with good after-sales service to assure economical costs to the company.

Master Data Administration
The responsibilities and accountabilities of the position include but are not limited to the following:
● Execute, control and monitor the master data processes (for example: the creation, change, consolidation, and distribution of master data)
● Determines whether or not a newly requested master data object already exists in the central system
● Assemble master data input information from key stakeholders (Operations, Sales & Finance) and other master data admin to ensure the completeness, accuracy, and alignment of the data to be created or changed
● Follow and maintain naming convention guidelines where applicable
● Ensure data quality, compliance and consistency of master data across business systems
● Perform regular master data health checks to ensure that required master data across systems are accurate, complete, up-to-date, and available
● Own the resolution of all master data related issues, these include data gathering &
understanding the issues through master data gap analysis, root cause analysis & correction, and coordination with various internal support team and end-user
● Provide support related to master data requirements for change requests and new system implementations
● Assist business process experts in defining standard operating procedures, process flows and related documentation.
● Assist with the maintenance and review of system user guides particularly in the master data setup to ensure they are accurate and up to date at all times

Purchase Requisition to Purchase Order Processing
1. Determines the materials, supplies, or services needed for operation through daily review of approved Purchase Requisitions.
2. Coordinates with the internal customers for the specifications of the materials, supplies, or services particularly those that are highly technical and complex.
3. Prepares and processes all approved purchase requisitions of materials, supplies, or
services by conducting bidding procedures or canvassing with different vendors.
4. Negotiates for the best possible price on all purchases.
5. Prepares purchase orders based on approved purchase recommendation summary and ensures the accuracy of all entries in a timely manner.
6. Reviews and provides guidance in the preparation of contracts, agreements, and
amendments.
7. Keeps internal customers informed on updates of schedule changes and/or status of their purchase requisitions.

Purchase Order Delivery
8. Coordinates the processing of purchased materials, supplies, or services (e.g. ordering,
delivery, checking, receiving, and conducting follow-up), ensuring that materials and supplies received or and services rendered are as ordered - right price with right quality and quantity delivered at the right place within the time specified by the requisitioner.
9. Identifies corrective action remedies for defective or unacceptable materials, supplies, or services and coordinates with the vendor regarding rejects, returns, or repairs.

Payment Facilitation
10. Ensures timely payment to suppliers by mediating in billing reconciliations between
vendors and Accounting for settlement of invoice discrepancies for actual materials, supplies, or services ordered and delivered.

Supplier Management
11. Secures renewal and completion of supplier Accreditation requirements on a yearly basis for items being handled.
12. Assess the accredited vendor competence under the annual Vendor Performance

Evaluation Rating wherein compliance with purchase order agreements is being monitored
and reviewed.
13. Updates filing database for Accreditation and Vendor Performance Evaluation Rating and provide feedback to suppliers.

14. Manages existing supplier relationships to ensure continuity of delivery of materials,
supplies, or services that meets performance standards of the company while seeking new ones.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Area of Responsibility:

• Conduct thorough investigations into requests for new suppliers. Verify the legitimacy, compliance, and necessity of adding new suppliers.
• Manage and update critical contact information for both new and existing suppliers. Support retriggering Inherent Risk Questionnaire (IRQ) processes as needed.
• Monitor the status of IRQs to ensure timely processing and completion. Identify and address any delays or issues in the IRQ process.
• Manage the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed.
• Review IRQs paused during onboarding to determine the cause and necessary steps to resume or cancel the onboarding.
• Provide support for the recertification process of suppliers, ensuring compliance with organizational standards and requirements.
• Manage the Employee Center and mailbox to ensure efficient communication and information flow.
• Minimize the need to interface with internal stakeholders by using your initiative.
• Works under direct supervision
• Conscious of continuous improvements by monitoring and working within agreed KPIs/SLAs
• Support and direct users to the correct procedures for managing Third Party Risk.

Specific Tasks:

• Review and analyze new supplier request forms.
• Conduct background checks and compliance verifications.
• Communicate with requesting departments to clarify needs and requirements.
• Document findings and make recommendations for approval or rejection.
• Update supplier key contact information in the database.
• Verify the accuracy of contact details through direct communication.
• Coordinate with suppliers to ensure updated information is reflected in all relevant systems.
• Support retriggering of IRQs when key contact information changes.
• Regularly check the status of all active IRQs.
• Generate reports on IRQ progress and highlight any overdue tasks.
• Communicate with relevant stakeholders to address and resolve delays.
• Maintain records of IRQ monitoring activities.
• Identify IRQs that have timed out.
• Investigate reasons for timeouts and document findings.
• Coordinate with stakeholders to determine necessary actions for each timed-out IRQ.
• Implement corrective measures to prevent future timeouts.
• Examine reasons for paused onboarding cases.
• Communicate with suppliers and internal teams to gather additional information.
• Make recommendations on whether to continue or cancel onboarding.
• Document decisions and communicate outcomes to relevant parties.
• Assist in the preparation and distribution of recertification documents.
• Track the recertification status of suppliers.
• Communicate with suppliers to obtain necessary documentation and information.
• Update recertification records in the supplier database.
• Monitor and respond to queries in the Employee Center mailbox.
• Distribute relevant information to employees as needed.
• Maintain organization and documentation of email correspondence.
• Provide support for any issues related to the Employee Center and mailbox management.
• Accurate, timely reviewing and recording all third-party data within agreed SLAs.
• Support TPRM (Third Party Risk Management) teams.
• Escalate any areas of concern to the direct supervisor

201 File Management:

• Organize and maintain employee 201 files.
• Ensure employee documents are accurate and confidential.
• File and retrieve documents as needed.

Event Support:

• Help plan, organize, and run company events and activities.
• Work with the HR team to ensure events are well-coordinated and successful.
• Assist with logistics for events, like booking venues, arranging catering, and coordinating with vendors.

Administrative Tasks:

• Perform general administrative duties like data entry, photocopying, scanning, and filing.
• Help prepare HR-related documents and reports.

• Assists with the recruitment process by conducting resume screening, reference check, scheduling and conducts initial interview
• Assists orientation and update records of new hires (201 files)
• Assists in managing employee databases and prepare reports
• Assists in processing employee request and providing employee relations
• Assists in other employee relations and discipline task
• Assists in processing other related payroll and benefit task.
• Keep up-to-date with the latest HR trends

Responsibilities

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repairs and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Achieves operational and financial objectives by maintaining optimal and efficient operations (e.g. warehouse overhead, utilities, manpower, etc.
• Maintains warehouse staff job results by coaching, counselling, and disciplining employees planning, monitoring, and appraising job results. 
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.) 
• Close cooperation with other cross-functional units to manage all warehouse relevant matters.

Requirements

• 3-5 years cumulative work experience - preferably within logistics / e-commerce / retail / warehousing sector.
• With strong understanding in order fulfilment, inbounding, and dispatching. 
• Knowledgeable in excel formula, and warehouse management system. 
• Able to analyze complicated circumstances and able to manage warehouse staff.
• Working knowledge of performance and operational metrics. 
• Proficiency in Warehouse Management Systems. 
• Ability to work autonomously in a highly demanding and often ambiguous environment with strong attention to detail and exceptional organizational skills. 
• Strong communication and people skills to handle various demographics. 

The Manager, Service Management is responsible for establishing and overall management of the Service Management function for AECOM GBS with the responsibility of developing and maintaining Demand/Roadmap Management, Transition Management, Service Level Management and Document Management.

The position will report to the Manila Centre Manager & Head of Global Service Management and will be working closely with the other functions within the COO Office – PMO/CI, Process/Technology Management, Reporting & Analytics Team.

The person is expected to provide strong leadership in a matrix environment to promote best practices in managing interrelated projects and programs to ensure successful delivery. You will need a strong focus on results and an eye for detail, combined with an emphasis on managing stakeholders across the organization to build credible and trusted relationships.

Responsibilities & Duties

• Lead transition activities at GBS and develop required plans and processes in order to meet timelines and service objectives.
• Resource, develop and manage service level management; this includes service catalogues, change control process, DTP documentation, SLAs and performance reporting, and governance.
• Develop business cases, proposals and marketing packs to help secure new work coming into the Centre.
• Oversee the portfolio of transition/projects, providing expert knowledge and support, and monitoring progress and reporting on the portfolio status ensuring compliance of transition/projects portfolio with the AECOM transition approach, governance, cost and service level parameters.
• Act as primary owner of the GBS Document Management System, ensure the completeness, quality and sustainability of the platform and compliance to risk & control measures of the organization
• Act as owner of project frameworks, templates and procedures; be responsible for ensuring they are fit for purpose and continue to be best practice.
• Design, challenge and agree management dashboards to provide a strategic and tactical overview of the Transitions/Project portfolio to improve delivery and planning.
• Work with Transition Teams globally to ensure project updates are provided accurately and timely, and submitted to the Global Program team aligned with the agreed schedule
• Leveraging global templates, create tools and deliverables as required for project execution and management, develop and deliver progress reports, proposals, requirements documentation and presentation
• Drive continual improvements into the Service Management program and ensure industry best practices, standards and defence guidelines are leveraged and implemented;
• Lead and mentor the team including performance management, career growth and development to deliver a high-performing responsive team

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information.

Responsibilities: 

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform and review Zerorized AP entries to create vouchers for project codes.
• Create and review accruals and prepayments schedule.
• Review system generated reports to support the month end activities.
• Analyzes reports for trends, variances, and movements
• Conduct data gathering and investigation about financial transactions affecting the general ledger
• Provide information and supporting documentation required by audit queries
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting simple financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform Zerorized AP entries to create vouchers for project codes.
• Create accruals and prepayments schedules.
• Generate system generated to support the month end activities.
• Assist with investigations concerning about financial transactions affecting the general ledger.
• Analyzes reports for trends, variances and movements
• May assist in audit-related requirements.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

This role is primarily responsible to provide routine transactional support on HR Contact Center services and processes to ensure accurate processing of basic employee requests regarding HR system via tickets in compliance with internal and external regulations, service level agreements, processes, and procedures.

• Perform assigned contact center services transactions by following standard methodologies to resolve HR systems-related tickets.
• Processes repetitive and similar cases (individual/bulk).
• Escalates complex HR systems transaction teams or process leads for support.
• Perform standard systems guidance and walkthrough as needed.
• Update the contact center ticketing system for assigned transactions.
• Works on BPAA transactions
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Administer other ad-hoc tasks assigned.