This role will primarily focus to participate in the 24-month Graduate Development Program with rotational learning assignment to become well-rounded professionals that can take on business critical roles after successfully completing the program.

The program is designed to challenge and grow graduate trainees through a series of core learning components including on-the-job training, online learning, assigned mentors, peer coaches, and other avenues for learning.

• Graduate Program participants will go through a series of learning rotations designed to teach hands-on application of future roles.
• Complete all assigned tasks and assisting with day-to-day operations within assigned function.
• Participate in meetings, workshops, and other learning opportunities as assigned by the function lead.
• Gain knowledge of company policies, protocols, and processes.
• Observe and learn tasks from experienced staff members.
• Fulfill any requirements and learning goals set out at the start of the traineeship.
• Follow all company regulations, and health and safety codes.
• Communicate clarifications and questions about issues and concerns received to the Team Lead for timely resolution.
• Complete all fundamental and functional training prerequisites and courses within the specified timeframes.
• Actively participate in the GBS Manila Graduate Program with a commitment to self-development and continuous learning.
• Perform assigned tasks and undergo experiential on-the-job training in compliance with service level agreement, process, policies, and procedures

This role is responsible for the day-to-day processing of assigned payroll activities for the SEA region. The role will also further support junior members of the team by providing process guidance and leveraging expertise to solve complex process issues in compliance with relevant local regulations, policies, procedures, and methodologies to support the necessary audit requirements.

• Perform complex payroll activities in compliance with established procedures, strategies, and methodologies.
• Perform taxation, legislative and statutory obligations, effective processing and preparation of returns, document management, and maintenance of key processes.
• Lead and support in ensuring up-to-date processes and compliance with legislative, award, and other region-specific changes for accurate payroll processing.
• Contribute as a subject matter expert by applying technical expertise in the overall payroll process.
• Provide guidance and technical expertise to junior members of the team regarding query resolutions for unique cases and process exceptions, completing projects, and performing (sub-process) activities.
• Develop and prepare multiple reports, analyses, and presentations for periodic and ad hoc requirements.
•  Address critical and unique issues with the guidance of the Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent the occurrence of similar issues and concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
•  Create and update SOP/DTP of current and new processes and incorporate documentation updates as required.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Be involved in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Facilitate audit-related programs.
• Perform complex tasks in compliance with service level agreements, processes, policies, procedures, and SOX & internal controls.
• Lead and support key projects, audit reviews, activities, and documentation.

• Taking responsibility: You will handle customer enquiries in writing and by telephone in English. You will support customers with their extensive requests concerning various digital topics such as vehicle applications and the like.
• Think comprehensively: In case of challenges with booked services in the vehicle you are the first point of contact and present possible solutions to the customer in 1st or 2nd level support.
• Implement reliably: Forwarding technical issues to the appropriate departments is just a part of your responsibilities aside from communicating with specialist centers. You will also educate our customers on the existing digital product portfolio.