AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

This role will primarily support management of day to day operational activities within the global Intercompany team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

Team Lead will support management of day-to-day operational activities within the global Fixed Asset team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

• Review Journal Entries, Quarterly report, and monthly depreciation calculation and posting
• Reconcile fixed assets transactions and monthly report
• Review the preparation and analysis of the monthly reconciliation of the fixed asset subsidiary ledger to the general ledger
• Ensure compliance in accordance with the principles for recording, disposing, transferring, impairing, and depreciating assets.  
• Monitor the status of CIP projects/assets and on-going communication with business partners to ensure assets are placed into service in a timely manner, recorded and tagged as such.
• Ensure that the risk of errors is minimized within the balance sheet and income statement when the financial statements and management accounts are produced
• Assist with annual audits
• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as – first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.
• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

• Taking responsibility: 
  • Offers premium service in your daily contact with automobile customers. Handles eCall (emergency calls).
  • Correspondence with Public Safety
  • Answering Points (emergency control center)

• Reliable implementation:

  • Fulfillment of Mobility Services requirements.
  • Ensures proper delivery of quantity and quality KPIs

• Conduct interviews and prepare results regarding customer behavior
• Analyze customer comments and complaints and identify gaps and possible solutions
• Coordinate with various departments to provide proactive customer communication

The role will provide management and oversight of all aspects within the assigned HR function (including People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team). The role will drive strategic initiatives and continuous improvement while managing appropriate metrics to ensure the right level of service delivery.  This includes overseeing the processes assigned across regions.

Operations Management

• Manage the overall service delivery and activities of People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team in all supported regions. Ensure adherence to timelines, quality standards, organizational protocols, and internal policies.
• Lead and oversee resource allocation and implementation of core processes, programs, and initiatives for HR Services
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Lead and develop projects to drive efficient customer service in all HR Service functionalities.
• Manage critical and complex escalations to ensure service continuity and operational efficiency.
• Plan and develop multiple short to medium-term projects and contribute to long-term initiatives planning. Lead complex projects as required.
• Keep local management and regional leaders informed by leading governance meetings, preparing reports and analyses on workload management, SLA achievement, quality and process efficiencies, and other related management reports that will support business and operational recommendations.
• Oversee the creation, development, deployment, and maintenance of all services within budget and in alignment with business objectives through collaboration with external and internal stakeholders.
• Implement business continuity plan.

Stakeholder Engagement

• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Act as a strategic partner by providing insights in the operation and collaborating with stakeholders in creating solutions that will improve operational efficiency.
• Collaborate with Head of HR Services and other key stakeholders to ensure delivery of required service levels and the execution of necessary operational improvements.

People Management

• Manage talents and develop strategies to drive opportunities people growth opportunities for personal and professional growth by conducting regular performance assessments, identifying learning and development opportunities, providing coaching, and cultivating a high-performing team culture.
• Establish the goals and objectives of the team, aligned with the overall enterprise strategy; Provide proper level of support to ensure achievement of set goals and objectives.
• Manage the recruitment and retention of high caliber individuals.

Continuous Improvement

• Stay abreast of industry trends and best practices in the Global HR Service operation; recommend and implement initiatives to enhance capabilities.
• Drive continuous improvement in the team by identifying opportunities for improvement in the processes, tools, and methodologies based on client feedback and other information.

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

This role is responsible for managing simple finance-related queries via calls, chat, and emails and should be able to manage several conversations at once, while still providing the best possible support to our customers using English language.

• Answer finance-related queries via calls, chat, and case management tool based on standard operating procedures and methodologies.
• Provide guidance to AECOM employees in submitting requests in the case management tool.
• Audit assigned invoices and expense reports in compliance with policies and procedures.
• Perform assigned processes including but not limited to preparation or reports, reconciliation of designated accounts, and managing aging within the assigned functional areas.
• Cooperate with senior Finance team members on more complex queries or requests to obtain the resolution.
• Communicate the final resolution to the requestor as per agreed SLA.
• Identify areas for process improvement.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

The role is focused on editing bid materials for some of Asia’s most significant pursuits. The role works with bid partners and technical professionals abroad to produce competitive bid documents.

• Edit bids during the bid process– from early structural edits to later copy editing
• Create and edit resumes, capability statements, standard text responses, and project cases studies for the Asia Pursuit Studio narrative library  etc
• Write and edit marketing collaterals, client presentations, and other types of marketing and communications materials
• Deliver high-quality outputs under tight deadlines
• Perform simple but varied tasks in compliance with standard practices, instructions, and policies
• Support selected simple process improvement initiatives to streamline processes.

The role is responsible for performing a variety of technical and administrative tasks to support the virtual technical training programs and manage the internal community platforms of the Technical Practice Group. This role is also responsible for maintaining learning management systems including but not limited to setup, implementation, monitoring of webinar series, and timely uploads of invitations and recordings.

• Perform various administrative, data collection, data entry, and report writing tasks
• Assist subject matter experts and program directors in updating, maintaining, and organizing documents and other technical information on the business line’s various SharePoint libraries and websites
• Design, maintain, and update business line-specific marketing materials
• Assist in publicizing program information and recruiting instructors and students to the programs
• Assist in scheduling, assigning, coordinating, and managing programs, content, and scheduled live discussions in AECOM University
• Troubleshoot user access issues in various tool and platforms
• Support in managing the business line-specific nomination, application, and approval procedures
• Host webinars led by technical practice leaders or their designates when requested
• Prepare and distribute communication updates to participants and stakeholders
• Assist participants and/or supervisors in establishing an action plan for approved participants who have fallen behind on training sessions
• Coordinate preparation for upcoming Discussion sessions, including confirming & reminding instructors, as well as helping compile, format, and finalize presentations for each Discussion
• Download, convert, and post Discussion recordings and final PowerPoint slides to the course resource library and to AECOM University
• Generate attendance reports for live Discussion sessions, update completions in AECOM University as needed
• Track assignments submitted or any student-submitted questions for the respective Discussion sessions (if applicable)
• Generate, update, track, and post progress reports monthly for program directors for status completions, course completions, learning hours, and user completions.
• Support the review, revisions, and re-recording of on-demand lessons.
• Document and track approved budget against expensed time for the business-line specific programs. As needed, help transfer expenses to approved project numbers
• Support program directors and subject matter experts in accreditation through IACET and in the development and coordination of new programs and webinar series
• Assist in creating training materials using different training modalities and provide input for blended approaches that fits the need
• Assist in reviewing and analyzing responses for the annual student feedback survey 
• Create and update user guides on technical training platforms
• Train appropriate internal staff on hosting webinars for Virtual Instructor Led Training Sessions
• Perform other responsibilities associated with this position as may be appropriate
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

As a Character Rigger, your role will be to help us create, implement, and maintain a character rigging system. Creating the rigs of several characters, including ensuring that we use the best techniques and practices available in the industry, while meeting delivery requirements, and collaborating with other disciplines. To support, plan and execute building character rigs, debugging issues and ensuring we adopt the best practices while maintaining the quality of the rigs.

Responsibilities:

• Rig characters, and occasionally creatures and props, working closely with the character team to fully realize an integrated character in game
• Adapt, maintain and troubleshoot rigging pipeline to be used in production in accordance with the project's technical constraints.
• Collaborate with design, modeling, and animation teams to build robust, animation-friendly rigs
• Work closely with modeling team to assess asset topology and provide notes as needed
• Follows technical directives and delivers technical support to the team, thereby helping to solve bugs.
• Be proactive and communicate any issues encountered in our rigging pipeline with the Production team in a timely manner
• Support the Lead and Seniors of the department in any ad hoc tasks and duties

Maintains adequate general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client specific tools.

Duties and responsibilities include

• Works under general supervision.

• Participates with other team members to achieve common goals.

• Troubleshoots problems of low complexity and recommends appropriate action.

• Effectively contributes to team goals.

• Project size is of low complexity

• Provides document management and project controls support which includes the receipt, inventory, audit, tracking, storage, retrieval and distribution of both classified and unclassified electronic, paper and other media project data and documents according to company policy, and proper procedures for the projects.

• Manages the set up and maintenance of document control / records management for multiple projects and Project Managers.

• Ensures that all local practices and activities comply with company policies and procedures.

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation, and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repair and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Complies on the set store key performance indicators (KPIs) by the management i.e., Cycle
• Count Compliance, Cycle Count Defect Rate, Partial Fulfillment, Vendor Fail Rate, Incident Rate, and KNOW App Compliance.
• Achieves operational and financial objectives by maintaining optimal and efficient operations
  (e.g. warehouse overhead, utilities, manpower, etc.).
• Adherence to the timely uploading of Sales Invoice of the direct delivery of suppliers for the timely processing of payment Finance to avoid non-delivery.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees planning, monitoring and appraising job results.
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.)
• Close cooperation with other cross-functional units to manage all warehouse relevant matters

The Talent Attraction Intern is a Talent Attraction Team partner for organizing the administrative tasks and other recruitment related activities. The talent Attraction Intern help the Talent Attraction team deliver results in the areas of :

New Hire Onboarding 

• Collect and process the pre-employment requirements of upcoming new hires such as: 
  • 201 files ( critical pre-employment requirements and internal documents
  • Medical endorsement and consultation 
  • Background check monitoring 

Hiring

• Execute intern hiring process from sourcing to onboarding such as: 
  • job posting 
  • paper screening and initial interview 
  • scheduling of interview with the hiring team 
  • onboarding: collection of requirements
• Assist the Talent Attraction team in hiring activities

This role will primarily support management of day to day operational activities within the global reconciliation team. This role will support the manager in executing operating plans such as putting controls in place to ensure quality and timeliness of output, reporting gaps and recommending process improvements for more efficient service delivery.  The role will involve day to day management of the team to ensure compliance with applicable accounting standards, policies, and procedures.

• Oversee balance sheet account reconciliation activities, from preparation, review, and approval.
• Ensure clarity and consistency of control documentation produced for balance sheet accounts.
• Escalate reconciling items for correction and adjustments prior to filing SEC reports.
• Escalate aged reconciliation variances to assist with corrections in the general ledger.
• Support cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Ensure team's adherence to all Sarbanes-Oxley, internal policies, audit procedures and regulations to ensure fully compliance with established control points.
• Serve as the point of contact during external and internal audits.
• Identify and analyze complex issues and recommend solutions or alternatives.
• Act as – first level escalation point for questions and issue resolutions ensuring issues are addressed on a timely manner Responsible for escalating the issues further as and when necessary.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Responsible for the implementation of team’s business continuity plan.
• Recommends resource planning solutions for changing resource loading and work volumes.
• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.
• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.  
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as a agreed with the Manager.

• Contact and engage potential vendors: The Inside Sales Executive will be responsible for making calls to inbound leads and engage with potential vendors in meaningful dialogues that open up opportunities. They will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Exceed sales goals: The Inside Sales Executive will play a crucial role in driving volume sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Provide market expertise and recommendations: As a local market expert, the Inside Sales Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• Contact and engage potential vendors: The Inside Sales Executive will be responsible for making calls to inbound leads and engage with potential vendors in meaningful dialogues that open up opportunities. They will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Exceed sales goals: The Inside Sales Executive will play a crucial role in driving volume sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Provide market expertise and recommendations: As a local market expert, the Inside Sales Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

The Roles
The Corporate  Environmental Manager is responsible for ensuring that Environment & Sustainability (ESG Environmental, Social, Governance) management systems and processes needed for the Company’s efficient and effective operations are established, implemented, maintained and continually improved.

The role of the Corporate Environmental Manager is responsible to drives a zero-incident environment, 100% environmental compliance, setup ESG Sustainability strategy, program, initiative and actively leads the improvement of environmental results to deliver manufacturing excellence.

As a Corporate  Environmental Manager, he/she will overseeing the performance for all the facilities located in Food Group , the Philippines and International Countries.

Key Duties & Responsibilities

1. Ensures that the systems and processes for Environment and Sustainability comply with the requirements of Food Group Guidelines and Policies as well as External Interested Parties (e.g. customers and legal requirements). 
2. Ensures all sites are compliant to Environmental Regulations and achieve 100% Environmental Regulatory Compliance annually.
3. Leads in the management of External Stakeholders involving government entities for Environmental and other related government bodies.
4. Collaborates with the departments to ensure that the overall performance of the established systems and processes for Environment and Sustainability are verified and reviewed at planned intervals and communicated to Top Management. 
5. Sets and aligns the established systems and processes objectives for Environment and Sustainability with the Context and Strategic direction of the Organization.
6. Leads in the development and implementation of Environmental preservation and protection initiatives and Sustainability related programs.
7. Manages the established Integrated Management Systems for Safety, Health and Environment, as applicable, to ensure certifications to international & national standards are achieved and sustained.
8. Plans and allocates strategically the resources needed for the sustained & effective operation of the established Environment and Sustainability management systems & processes. 
9. Plans actions to engage, direct and support stakeholders to contribute to the effectiveness of the established Environment and Sustainability management systems & processes. 
10. Works in collaboration with relevant teams to promote improvements of the established Environmental and Sustainability management systems & processes.
11. Plans and evaluates process conformance and performs Environment and Sustainability audits for various business processes.
12. Collaborates with other departments to ensure resolution of the Environment and Sustainability Issues. 
13. Determines the training and developmental needs related to Environment and Sustainability management systems & processes and initiates the trainings to be conducted to all relevant stakeholders.
14. Lead and drives Environment and Sustainability Innovation together with the Site Task Force Lead.
15. Plans and establishes an annual budget for the Environment and Sustainability. Ensures that budget performance is efficient.
16. Develop and contribute to annual Environment and Sustainability strategic planning. 
17. Implement and manage Sustainability policies and procedures in accordance with the company’s ESG Strategies, including in relation to environmental footprint, carbon neutralization, responsible workplace, and community engagement.
18. Collaborate closely with Aboitiz Group Company Sustainability Reporting program.

Other Task

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, ESG, corporate social responsibility, risk management etc.
2. Performs other tasks as may be assigned by the immediate superior.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

The role will be supporting the day-to-day payroll services for the assigned region (Canada) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

The Category Supervisor supports the National Sales Manager of the SN category in the technical and sales activities, pricing, communication, promotion and overall business management of the category. The SOP will assist in sales administrative duties, documentation, customer or partner collaboration, and monitoring customer engagement programs. Ensuring the management of both internal and external partnerships. As an enabler, he or she is expected to coordinate with the different stakeholders of the organization in planning and monitoring programs and initiatives directed on the achievement of the category’s goals and target.

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Create & Maintain customer Extranet accounts suing B2B Portal
• Create, maintain & support Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Review queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensure all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Additional tasks and responsibilities as directed by Senior Management
• Ensure all processes are followed and all incidents are reported accordingly

• Ensure participation in CIP and Leadership Training Programs as required

The Risk Finance Specialist’s main responsibility is to ensure that the risk exposures of the company are properly managed through appropriate risk financing programs which include but not limited to insurance program and/or self-insurance initiatives.

He/she will assist in establishing and maintaining a collaborative partnership with Food Group Business Units (BU) and the AEV Risk Management Team in implementing existing and future risk finance initiatives.

Risk Finance Management Duties

1. Gathers and consolidates the documents and values for insurance renewal submitted at least 30 days prior to expiration of existing policy.
2. Coordinates with accounting and other departments to determine the updated list of assets with corresponding sum insured values.
3. Maintains insurance registry requirement through regular property appraisal and monthly monitoring of acquisition and disposal of assets.
4. Liaises and assists internal and external Risk Surveyors, asset valuation surveyors and appraisers.
5. Assists the Risk Manager in securing proposals from accredited suppliers for insurance coverage in coordination with AEV Risk Finance team.
6. Monitors and maintains that approved insurance policies are incepted, implemented and paid in a timely manner.
7. Monitors and maintains risk engineering survey files to ensure that they are updated regularly by the relevant stakeholders.
8. Assists the Risk Manager on the conduct of insurance briefings to relevant stakeholders at the sites to ensure understanding of the approved insurance policy.
9. Secures and maintains the necessary information for the preparation of risk management reports including but not limited to the following:
   1. Status of insurance claims
   2. Motor car insurance claims
   3. Insurable risk maps
   4. Risk engineering progress reports
   5. Total cost of insurable risk
10. Assists the Risk Manager in providing the necessary insurance support, education, and training to the Food Group Management and Staff.
11. Keeps abreast with new developments and advances on the enterprise risk management industry practices, quality and environmental management technology through magazines/periodicals, and attendance to relevant seminars and conferences.

Insurance Claims Management Duties

1. Coordinates with relevant stakeholders at the sites to ensure that all incidents are reported immediately.
2. Monitors and follows up all requirements and information needed to support claims are submitted to the insurance providers within the prescriptive period.
3. Monitors and follows up that the claims settlement is collected as soon as claim evaluation is done and finalized according to policy terms and conditions.
4. Assists the Risk Manager on the consistent implementation of established incident reporting and insurance claims process and methodologies.

Others:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc.
2. Performs other tasks related to the job as may be assigned by the immediate superior.
3. Checks and updates the documentation of risk finance policies, procedures and standard operating procedures in line with the Food Group’s standard documentation system.
4. Oversees and manages logistics and administrative requirements of risk finance activities such as, but not limited to the following:
   1. Appraisal activities
   2. Risk engineering surveys
   3. Asset valuation surveys
   4. Insurance briefing and orientations
5. Performs other tasks as maybe assigned from time to time from other risk management programs such as but not limited to the following:
   1. Enterprise Risk Management
   2. Business Continuity Management
   3. Information Security Management
6. Appointed membership to committees whenever necessary.
7. Participates in current and futures business initiatives such as Partners in Leadership, Risk Management, CRM, Comrel, IBP, Safety, ISO, Branding, ISMS, etc.

Workforce Analytics 

• Analyze and understand HR business processes to identify and craft optimal decisions and strategies 
• Develop and implement reporting and analytics solutions for HR-related data and processes and maintain advanced HR reports, dashboards, and metrics using analytics tools that will help influence talent decisions . Develop and deliver compelling presentations using data, graphics, and effective storytelling to communicate insights and implications for decision making, providing data-driven recommendations to senior leadership.
• Monitor and analyze HR metrics and KPIs to identify trends and opportunities for improvement.
• Consult and partner with HR and business colleagues to identify opportunities to use employee data to improve business results. Use analytical reasoning to proactively identify problems and develop hypotheses and recommend analytics solutions that addresses stakeholder's needs. 
• Develop predictive models for attrition, high performance, and talent acquisition to enable forward-looking talent management programs and HR investment.
• Monitor industry trends to identify opportunities to adopt leading-edge people analytics solutions. Continuously evolve the best techniques to drive the change required in the organization.

Data & Systems Administration 

• Use and Maintain information on the HR IS tools (e.g. SAP, Power BI, Anaplan, DEPM, etc.) ensuring accurate information.
• Identify and implement innovative solutions to streamline HR analytics processes.
• Ensure compliance with relevant regulations and data privacy standards.
• Cleanse the HR Data from multiple sources and verify the data integrity for analysis and conduct root cause analysis
• Conducts regular Quality Control activities to assure accurate performance of HRIS and other HR platforms and processes 
• Responds verbally or in writing to inquiries, complaints or problems providing information requiring comprehensive knowledge of systems implementation on company processes and policies.
• Work with HR Partners to ensure that updates are consistently being done across all systems. (i.e. Departments, Positions, Team Leaders, etc..)
• Ensure access rights and workflows are functioning effectively to ensure ease of use for our users.
• Work closely and collaboratively with the HR shared services team and business partner in ensuring open enrollment system functionality meets the needs of the organization and reflects the accuracy of the benefits renewal rates and policy.
• Provide guidance and support for data entry/maintenance into the HRIS system and assure data integrity of HR information globally.
• Lead the initiatives on ensuring data accuracy, process efficiency and improvements pertaining to the HR Information System.

HR Vendor Management

• Coordinates, schedules and tracks progress of specialized work projects or departmental functions.HR Vendor Management & Issue ticketing
• Liaise with all vendors relating to HR systems vendors for maintenance and issue resolution. 
• Prepares minutes, notices, manuals, agendas, and correspondence with all supporting documentation for policies and processes in collaboration with vendors and stakeholders. 
• Raise tickets on issues brought up by HR partners and ensure that all issues are fully resolved and do not have any downstream impact.
• Recommend changes to current processes to provide a more effective use of HRIS, and take the lead as a project manager to implement these changes (i.e. onboarding and exits, org charts, employment changes, performance management, recruitment, etc.).
• Regularly interface with vendors and external providers for systems to ensure move towards resolution of systems concerns. 
• Review and assess systems provider proposals and budgets to ensure the most cost effective and relevant system for HR services and processes. 

Project Management

• Support the projects pertaining to the HR Information System and HR Data Management such as but not limited to HR IS modules implementation, Power BI Enhancement, etc.
• Support on the Annual budget reporting such as consolidating budget information, preparing dashboards and presentation, and analysis.
• Supports other HR projects/initiatives that maybe assigned from time to time.
• Ensure that the vendors follow through on regulatory requirements and work with other teams such as Risk, Data Privacy and the Project management office to ensure compliance with organizational requirements.

• Taking responsibility:  1st level of customer support for CCTV cameras and other Bosch Products. Troubleshooting and monitors alarm system hardware electronic devices such as video cameras, remote controls, audio surveillance equipment and television monitors and after-sales transactions
• Think comprehensively: Act accordingly to resolve issues on-hand
• Implement reliably: Extracts and prepares data for presentation required for meetings with the clients